Name: OYO Townhouse New England, London Victoria
Address: St George Drive, 20, London, SW1V 4BN, GB

2/10

Poor

11 Jul 2026

John

The single staff member was polite. We booked a triple room. Ideally located on the main level however difficult to get to. It’s thru a door to a common area that only fits a single person with luggage. We had to enter 1 at a time closing the common door and entering the unit before the next person could come thru. The beds were hard, the single pillow provided per bed were awful. Luckily it was too warm to sleep with the duvet so we used those a pillows only to see they were stained. The bathroom didn’t provide any shower soaps. A single towel per guest. Mold in the stall shower and edges needs recaullking. There was an inch of moldy sludge visible in the shower drain. We read the ratings before booking and seen it had some issues. I’ve previously stayed in a range to 1-4 star hotels without issue. I figured it couldn’t be so bad for the location and the high price tag but I was so wrong. We stayed the first night only because we arrived close to midnight but left first thing in the morning to find other accommodations. I wouldn’t even take picture of the grossness because then I would have to see it again.

Family

6/10

Pleasant

09 Jul 2026

Nicole

The location of the Townhouse was great. It was easy to walk to the Victoria Train station, Westminster, and close to the theater. The lift wasn’t working when we were there, which wouldn’t have been terrible if the building wasn’t so hot inside. All the windows were closed, and even though it was relatively cool outside, it was very stuffy and warm inside. Once we opened our window and jammed a fan in it, it was better. Our beds were comfortable with clean bedding and the room wasn’t disgusting, but wasn’t super clean either. The shower had very low water pressure and the radiator was super rusty. However, this is a “get what you paid for” situation. Was the townhouse super nice? No. However, it was in a very nice neighborhood and very close to what we were planning to see. Other hotels in the neighborhood were three times the price. It was worth it to us, so we could spend that money elsewhere…. Like Hamilton tickets.

Family_with_children

6/10

Pleasant

06 Jul 2026

Oliver

Quite small but definitely not bad. The only thing is we thought we would be getting free breakfast, however when we arrived there was a large sign saying no free breakfast.

Friends

8/10

Excellent

04 Jul 2026

Thomas

Room was clean and basic, what we needed for a short stay. Staff were all friendly. Lift was out of order for our trip but we were on 2nd floor so not too bad for us. Short walk to Victoria station, with lots around, would return.

Partner

4/10

Poor

02 Jul 2026

Jonathan

Very tired and basic hotel.

Self

4/10

Poor

02 Jul 2026

Sam

Room and hotel cleanliness fairly poor. Lift out of service, so had to carry luggage up for flights of stairs. However, location convenient and usually priced well. I wouldn’t choose to stay here again, but it is ideal for travellers on a budget.

Business

4/10

Poor

30 Jun 2026

sarah

Not worth the money. Felt like a half step up on a hostile. Crappy bath towels and no wash clothes or hand towels. Elevator didn’t work for entire visit.

10/10

Exceptional

28 Jun 2026

Barry Kenneth

Friendly and convenient

Self

8/10

Excellent

13 Jun 2026

Vrinda

Clean room, shops nearby. Half hour walk to the Elizabeth Tower and Westminster Abbey. Hotel room is decent. Staff give out great directions when asked. Only thing that sucked was when the lift was out of order. No fun carrying luggage up and down the stairs.

Friends

10/10

Exceptional

11 Jun 2026

Ryan

Good access to Victoria station

Cheap stay for 1 or 2 nights in London but wouldn't stay for longer due to it being a minimalist hotel.

Self

2/10

Poor

11 Jun 2026

Luke

Room was covered in a thick layer of dust, shower was broken, couldn’t sleep because of the noise from other rooms, staff disinterested and not keen to help. Would strongly suggest steering clear.

Self

6/10

Pleasant

07 Jun 2026

Juilia

To be fair, I picked this place knowing it wasnt as nice as others. But there was a razor in the shower and hair in the drain. The shower was obviously not clean. There was rubbish under the bed and the beautiful moulding on the high ceilings had dust so thick I didnt want to look at it. Luckily, we werent in the room much. The bed linens were clean, and it was a safe place to sleep. However, if you have heavy luggage, it might be a bad choice. The lift doesnt actually go to the first floor so you will need to use the stairs. Also, if you are above average weight the shower may be difficult to use. If you are willing to overlook these things for a cheaper room, the location is great and the staff were so kind and helpful. I have super mixed feelings because parts of it were gross but overall we had a good experience.

Family

2/10

Poor

04 Jun 2026

Kelly

Our room was disgusting - there was at least an inch of dust in places and had holes in the curtains. It may have had a quick hoover before we arrived, but definitely nothing more than that. Our ensuite bathroom was no better. Neither the toilet, sink nor shower were as clean as one would expect, and the water pressure was practically non-existent! We were there during the hottest may days on record, and I couldn't even get my hair washed because the water pressure was so pathetic!
In the corridors, the wallpaper was falling off the walls. It's such a shame as the hotel is in a prime location and is easily accessible from central London and the landmarks.
We will not be returning though as, even for the price we paid, we were incredibly disappointed by the lack of cleanliness of the rooms.

Partner

10/10

Exceptional

02 Jun 2026

Cristina

Great service

Friends

8/10

Excellent

27 May 2026

Mark

The stay was great, good location with a QPark around the corner and convenient for our stay.
I would recommend for a low cost option especially if visiting for a Show.
The hotel is no frills and as long as you’re happy with that won’t be disappointed.

Family

4/10

Poor

13 May 2026

Dan

Not impressed with what we received for the price, more like a 1* than a 3* hotel
Budget should not mean poor standards.
Decor very worn and tired - needs painting and decorating.
Doors and furniture somewhat tatty, worn and scratched.
Bed lumpy, not great quality.
Bathroom grubby.
The shower was AWFUL - the overhead unit did not work - squirting water at all random directions.
VERY noisy neighbour - the sound-proofing appears to be non-existent between rooms

Partner

8/10

Excellent

13 May 2026

Larry

There’s a restaurant for breakfast one block away and about three blocks away there’s a street with lots of pubs, shops and restaurants. It’s an eleven minute walk to Victoria Station - the nearest subway station.

Partner

6/10

Pleasant

29 Apr 2026

Dominic

Hotel was conveniently placed within 10 minutes of the nearest tube station with many ameneties around.
On entering the property we were greeted by a cheerful receptionist and a sign saying sorry no breakfast being served so the image on the website is misleading.
Room was a bit on the small side but it is London so we were expecting this.
Beds comfy but only one pillow and when we requested another one we were told they didnt have any although we weee giben one from a room that wasnt being used.
No kettle in the room which was a little disapointing.
Overall hotel was good value and the inclusion of more pillows and a kettle would greatly help

Friends_and_family Family

10/10

Exceptional

25 Apr 2026

Kayla

It was a wonderful place. The room was a little small since we had multiple pieces of luggage, but we made it work. Great location, easy to get to the station.

Friends_and_family Friends

10/10

Exceptional

18 Apr 2026

Stacey Lyn

Great location. Had a single room and felt totally safe as a solo female traveller. Staff were very helpful.

Self

8/10

Excellent

29 Mar 2026

Mrs Wendy A

Great location,very small room clean bed no coffee tea refreshments and no breakfast available. Ok if your only sleeping in the room

Partner

8/10

Excellent

22 Mar 2026

Mackenzie

Great location and wonderful staff. Older building and the little things that come with that.

10/10

Exceptional

15 Mar 2026

Antonella

Located in an attractive and quiet neighborhood not too far from dining and attractions. Public transportation is just a few minutes away. The room was clean and comfortable.

Friends

8/10

Excellent

13 Mar 2026

Sophie

Shops nearby, 5 minute walk to Victoria Station

Family_with_children

6/10

Pleasant

26 Feb 2026

Denise

Net curtains all torn.
Not even a glass in the bathroom to rinse your mouth

8/10

Excellent

21 Feb 2026

Frederick

Yes, the staff was helpfull.

The room a little tight though.

4/10

Poor

23 Jan 2026

Mark

Disappointing basic amenities. Arrived on a cold and wet January day. Window was partially open on arrival. Had to ask receptionist to turn heating on. Never warm. Heating went off early morning so cold when got up around 09.00. Hot water in bathroom sink but extremely lukewarm in shower.

Partner

6/10

Pleasant

02 Jan 2026

Kim

I ad a single room, it was clean and great location, but when I say small, I really mean really small. The single bed was against the wall, and luckily I only had a carry on suitcase that I put on the floor at the end of my bed, therefore you could not open the door to get out. The price was very good, the location was 4 minute walk from Victoria coach station, and the room was very clean, but literally no amenities, slightly more like a hostel set up. If you are on a budget, and want to be in a great location, this would work well.

6/10

Pleasant

31 Dec 2025

Sam

Room was tidy...not overly clean. No breakfast and no tea making facilities. Ok for a couple nights but would not return

Leisure

6/10

Pleasant

13 Dec 2025

Charlotte

Stayed at Oyo Townhouse for one night during a family trip to london. Facilities were very basic and room wasnt particularly comfortable. It was clean enough but the bin and radiator in the bathroom were covered in rust and my little ones feet were black after walking on the carpet bare foot!! The pressure in the shower was absolutely awful and there were no drink making facilities so couldnt have a cup of tea or coffee in the morning. Served a purpose but definitely would not stay here again for the money.

Friends_and_family Family

4/10

Poor

05 Nov 2025

jin

The room is very small that is not same as the pictures .The chais
chir

8/10

Excellent

25 Oct 2025

Brett

Suite was tight but understandable at the price point. Clean. For some reason UK hotels insist on leaving out non-functioning remote controls for their TV's and theyre always a pain to use.

My largest grief was their elevator. Its functionable but it stops half way between floors, so if you have luggage, youre hauling up stairs whether you use the elevator or not. Not really useful for handicapped people or making life easier hauling stuff.

Leisure Partner

8/10

Excellent

18 Oct 2025

Wayne

Great location but tiny tiny rooms

Leisure

10/10

Exceptional

16 Oct 2025

Ryan

Nice cheap hotel

6/10

Pleasant

12 Sep 2025

Adam

Clean but very basic

10/10

Exceptional

06 Sep 2025

Matt

We stayed for 3 nights and the staff was very friendly. Overall, rooms were a little tight and lacking basic things like shelves in the shower, or only having two basic pillows on the bed. I would 100% stay again, just based off location, safety, price, and staff.

Leisure Partner

2/10

Poor

30 Aug 2025

Jordon

I never write reviews but I honestly wouldn’t wish this stay on anyone. There was a BROWN SMELLY RUST leaking from the shower. So soooo bad my mom couldn’t even shower, it was so unsanitary. I understand now their strict no refund policy because I’m positive, they’d be out of business. Stay FAR away!!

Leisure Family

8/10

Excellent

19 Aug 2025

Sarah

Serviceable and friendly

Very serviceable room and staff was friendly and helpful.

Self

2/10

Poor

16 Aug 2025

Toni Markus

The only thing that worked for this place was the bed, it was comfy.
Hot water stopped working, worked later.
No AC but a fan in the room.
Remote stopped working and tv had to be turned off and on for it to change a few channels and stop working.
Not sure what was worse, the sewer smell or the \"air freshener \" to cover the smell.
Loud outside . Lift only stopped on -0,5 1,5 or 2,5 so you had to still walk in stairs.

Leisure Family

6/10

Pleasant

09 Aug 2025

stephen

Stay was fine however the property needs freshen up banister on staircase on third floor needs repair as it came off in my hand which is a serious heath and safety issue especially for young children .
Room was quite warm .

Friends_and_family Friends

8/10

Excellent

30 Jul 2025

Chun Ming

It's compact and convenient. The staff member is very helpful.

Leisure Partner

10/10

Exceptional

28 Jul 2025

Michael

Quaint room in downtown London, great walking distance to the palace, big ben, and victoria station and much more, staff was excellent and very helpful

Leisure Family

2/10

Poor

27 Jul 2025

Maelene

Absolutely Disgusting – Stay Away!

I don’t normally write reviews, but I felt obligated to warn others. This hotel was filthy. The room reeked of mildew and rot the moment we walked in — like a long-abandoned building with no fresh air in decades. Windows were sealed shut, offering no ventilation, and there was visible black mold creeping along the ceiling and in the bathroom. It felt unsafe, unsanitary, and honestly scary. We couldn’t relax for a second, let alone sleep. I don’t know how this place passes health inspections — it absolutely shouldn’t. Spend your money anywhere else.

Friends_and_family Family

6/10

Pleasant

23 Jul 2025

Cindy

Location was not convenient for leisure travel. Hotel needs updates. All furniture is very old. Beds are not comfortable. Sheets were very stained.

Leisure Family

4/10

Poor

15 Jul 2025

erika

Ok place, NEEDS AC!

Extremely small, bathroom is very little. It couldn’t use some deep cleaning of the walls and base boards. Shower door was missing the handle I was stuck in the shower for a bit. Upon my arrival at check in in I was told my room was not ready, waited for about 10 minutes. Which I didn’t really mind. What I did mind was once the room was ready and carried my luggage up, cleaning services had all the dirty laundry bags blocking the hallways I had to jump over and avoid about 4 big bags. My one complaint is, No AC, it was extreme hot, around 87 degrees hot with y a small fan. It was terrible. Location wise was great 10 mins walking distance from Victoria station, 20 mins from Buckingham palace. Lots of places to eat walking distance .

Friends_and_family Family

2/10

Poor

14 Jul 2025

Ruth

Absolutely shocking accommodation. I have never ever written a review before as usually think “well it’s a bed and it’s clean” BUT the room was horrendous. There were holes in the walls, the plaster board was coming away from the bricks, the net curtains (at least I think that’s what they were meant to be) were totally shredded. The walls were dirty, the floor grimey and the beds under a dirty vile window. The 1 star is because the sheets were clean. I had my son with me and I almost turned and walked out. If it hadn’t have been Pride and BST at Hyde park I would have but London was heaving. The shower was just a trickle. The room was pokey and in a corner type space. I would never stay here again!

Leisure Family

8/10

Excellent

11 Jul 2025

Verified traveler

Comfortable stay. Friendly greeting at check in. Clean and quiet. Covered what we needed for a quick overnight stay.

6/10

Pleasant

09 Jul 2025

Leyla

Basic accommodation — suitable for a short 2-night stay.

Leisure Family

10/10

Exceptional

23 Jun 2025

steve

Good value at an affordable price; and location was great

Leisure Self

8/10

Excellent

17 Jun 2025

Robin

Great location. Very walkable to many restaurants, shops, and tourist sites. Room was very basic, 3 twin beds that were very comfortable. Property was clean and efficient. Shower was very small, and no early check ins are allowed, however, they had a storage room for our luggage, so we good drop it off and start exploring the area. Would recommend for short stays.

Leisure Family

10/10

Exceptional

11 Jun 2025

Alain

Good area to stay in. The room is very small but clean abd pretty quiet. Very securecand a great price for a London Hotel in this location. Easy walk to Victoria Station.

Friends_and_family Family

4/10

Poor

03 Jun 2025

Martin

Bed was comfortable and there was good hit water in the shower and its cheap, but thats about it.

Leisure Self

8/10

Excellent

31 May 2025

Megan

Quiet and comfortable

Leisure Family

8/10

Excellent

26 May 2025

Andrea

The GoodGreat location, within walking distance of the tube, buses, Chelsea flower show, eateries etc. not a fancy place by all means, just convenient and cheap. Also, we needed new towels and they were promptly given to us.
The Bad: small room. Booklet in the room states breakfast served at 8, but there’s no breakfast at all. Chairs in the room were stained, would better be replaced. Shower door didn’t close all the way because it needs to be reajusted to railings.
Again, a cheap and conveniently located hotel. If all you need is a place to shower and crash, great deal.

Business_and_leisure

4/10

Poor

25 May 2025

Adam

Average Room, GDPR nightmare

Room was average, bit worn and while clean was a bit dusty and stained in places.

My biggest gripe was with check-in where I asked to provide a significant amount of PII (personal information) like postcode, DOB, Licence/Passport number and when I challenged as to why it was needed, how it was stored and disposed of (GDPR basics) I was told its part of registration and if i didn't provide it i couldn't stay.

Sufficed to stay i'll be raising this matter with the ICO as it's a flagrant breach.

Business

10/10

Exceptional

18 May 2025

Owen

Convenient location walking to Victoria station. Nice staff, 24 hours front desk.

Family

4/10

Poor

16 May 2025

Lewis

Cheap for a zone 1 hotel

Cheap central london stay, very hot and noisy with the window open. If you can afford more try somewhere else

Partner

10/10

Exceptional

15 May 2025

McKenna

This hotel saved me and my trip. Im American and was traveling alone and had my phone stolen in the middle of the night outside. Joseph at the front desk was so helpful and wonderful, he let me use his personal phone to call my family and friends and get my affairs in order, well into the early hours of the morning. I had to wake up early and didn’t have an alarm so he made sure to come knock on my door at the agreed upon time and checked in on me even after my stay. Joseph’s kindness was unexpected and exceptional. He is an amazing man and employee, OYO is lucky to have him. Overall the room was great, the shower was wonderful and the bed was comfy. Private, quiet and lovely, not so walkable for the area if you want more of a downtown, shopping vibe. Again, thank you Joseph, I wish you the best!

Leisure Self

6/10

Pleasant

07 May 2025

Juanita

It was walking distance

Business_and_leisure Family

6/10

Pleasant

30 Apr 2025

Judy

Property okay if a little basic, tea and coffee facilities in the room would have been nice especially with the cost of the room.

6/10

Pleasant

25 Apr 2025

LUCY

Very noisy and filthy bathroom

Leisure Family

6/10

Pleasant

14 Apr 2025

Fabienne

I contacted them through Expedia messaging within 30 minutes of checking out on Friday to let them know that I had left my international charger in the socket and that I would be back on Monday to pick it up. When I cam on Monday to pick it up, it had vanished. Also, their listing on Expedia stated that they serve breakfast ... THEY DO NOT. This was a HUGE disappointment because I had factored not having to pay additionally for breakfast.

Family

10/10

Exceptional

11 Apr 2025

Thomas

Great part of town and everything was so close. Can’t wait to go back.

6/10

Pleasant

01 Apr 2025

Vitthal

The property itself was well maintained and clean. My issue was with the staff. They were very unconcerned and unhelpful. We wanted to extend our stay by two nights and when we eventually did so on bookings, the hotel receptionist (both of them) told us that we had to check out and check back in at 3pm.. for the same room.. so we basically had to move out of the room and move in back 4 hours later. . Staff was definitely rude and wont ever recommend this place because of them.there are many other hotels closer and cheaper.

Leisure Friends

10/10

Exceptional

17 Mar 2025

Aldona

Good stay in hotel

hotel was good for me. I stayed one night. Money and value is good.

Self

10/10

Exceptional

12 Mar 2025

Jodie

Better than some reviews say great for. Night or 2

I was a little unsure of stying here due to the reviews but please don’t let them put you off - sure it’s not as updated and clean as it could be but it’s totally fine and the staff really helped anyway the could.
For the price you couldn’t really ask for more - hot shower , bed , Tv .. with some nice lighting and blackout curtains .
I don’t inspect the state of pillows / duvets / towells underneath the covers and what the eye could see was fine - or go stay at the ritz !

8/10

Excellent

21 Feb 2025

Afesha

The environment looked clean at first glance but closer looks revealed hair on the bath towel and pillow and the fan in the bathroom was covered with thick layers of dust. The hot water also stopped working on the first morning of our stay so we had to bathe with cold water. The water situation was however fixed later in the day after being reported to the front desk staff.

Friends_and_family Family

10/10

Exceptional

24 Nov 2024

Alegna

Loved the neighborhood. Very close to everything.

6/10

Pleasant

03 Sep 2024

Carlann

It was very small, but convenient. Close to the train station and sight seeing. Good for short stays where you just need a place to have a shower and rest at night.

Leisure Self

6/10

Pleasant

27 Aug 2024

Krystal

It’s a decent location. Very small and not easy to navigate with luggage. The room had a strange smell and the pillows were brown and old.

6/10

Pleasant

15 Aug 2024

Theresa

Bathroom door would not shut due to tape on floor. I would rather choose a different place to stay next time. Also, no shampoo.

Leisure Partner

6/10

Pleasant

10 Jul 2024

Gary

AGED ROOM BUT CLEAN AND REASONBLY WELL PRESENTED. ROOM AT STREET LEVEL NOT DOUBLE GLAZED SO ROAD NOISE THROUGHOUT THE NIGHT. ALSO NO TEMPERATURE CONTROL IN ROOM AND TV REMOTE NOT WORKING. REASONABLE PRICE BUT COULD BE BETTER

Business

6/10

Pleasant

28 Jun 2024

Nicole

The rooms are clean but very very small! They are a bit shabby too for what we paid for an2 night stay. Highly recommend walking/taxi to nearby Battersea Park and Battersea Power Station!

Leisure

2/10

Poor

27 Jun 2024

Jordan

0 stars

Hotel stunk and the bed was extremely uncomfortable. All employees but 1 were extremely uninterested in assisting or answering questions. After “house keeping” came the bed was not made, and they took our dirty towels without replacing them with new ones. When I asked for new ones they acted inconvenienced and wanted to make sure I wasn’t missing them. As if that was possible in a 90sq foot room. Placed on a very loud street corner and almost all of the photos online are deceptive. No dinning room. No common areas. No breakfast. Missing half the things they advertise. Would give 0 stars if the website allowed.

Partner

10/10

Exceptional

21 Jun 2024

Joydeep

It was a great stay. Location, staff, cleanliness everything was great.

Leisure Family

4/10

Poor

14 Jun 2024

Mike

It’s in a great location for walking or close to the tube or bus station but room is very tiny, the hairdryer didn’t work, but they had a spare, only one of the outlets worked and the Continental breakfast was nonexistent

Leisure Family

8/10

Excellent

20 Mar 2024

Kin Fung

The staffs are very kind.

8/10

Excellent

18 Mar 2024

Elie Joe

Nice staff. Accessible. Small room though but more than enough for my needs!

Leisure Self

4/10

Poor

22 Feb 2024

Verified traveler

Was on the ground floor and window wouldn't lock. Only got one very flat pillow.

Partner

4/10

Poor

17 Feb 2024

Ochaji

Unpleasant experience

I stayed in a standard double room and it was nothing compared to the picture on the website. The carpet was wet, the toilet bowl was very dirty and the smell was off. Hubby and i regretted booking this guest house.

Partner

4/10

Poor

06 Jan 2024

Robin

We only stayed for one night. The location was close to the theater and the subway. The staff was very nice and accommodating. The room was not a pleasant experience. It was filthy and in major disrepair. The shower had so much damage that you had to watch where you stood because it felt like you may fall through the floor. The pillows and decorative strip on the bed were so dirty that they may have never been washed.

Leisure Family

8/10

Excellent

02 Dec 2023

Debra

The rooms were small but clean. Staff were helpful in providing a kettle for the room. Lots of dining options close by, and close to public transit. Lovely neighbourhood.

Leisure Family

8/10

Excellent

07 Oct 2023

Christopher

For it's price, it is a good place to stay. It is a no frills place, but the cost is good. There was a few little things like the shower door was missing it's handle. So my wife being short had to call me in there to open the door for her. The remote for the TV barely worked and was so worn you couldn't tell what any of the buttons did.

It was a great location and in a very safe area. Walking distance to the closest rail/coach stations. The staff was very nice and they keep everything clean and nice.

Leisure Partner

8/10

Excellent

06 Sep 2023

Rhianna

Clean and tidy, staff were all friendly. Not the biggest room but fine for what we needed. Would stay again. No issues.

Leisure Partner

8/10

Excellent

29 Aug 2023

Clare

Perfect location

We had an overnight stay here as we were in an early coach for our onward travel. The hotel is conveniently located near to Victoria so perfect for our needs.

Partner

6/10

Pleasant

08 Jul 2023

Maureen

The room was clean, but disappointing apart from that. It was very small, poor water pressure, poor pillows & in need of refreshing.

Partner

4/10

Poor

27 May 2023

Shahrukh

Far away from Victoria station if you are thinking of dragging your suitcases. Room lock opens if you jerk the locked handle a bit. Makes it extremely unsafe. There is no air conditioning.

Leisure Partner

6/10

Pleasant

18 May 2023

John James

Hope You Like Stairs

First, know that OYO Townhouse is just a 5 minute walk to Victoria Underground Station in a safe neighborhood, so that is a huge plus. The staff was friendly and helpful, another plus. My room was very small....just wide enough for a bed and a wooden chair. But, I just needed the room to sleep in, so it didn't matter so much. The bathroom was modern and the shower had great pressure. Another plau. The only downside is that, if your room is on the 3rd or 4th floor, the elevator only takes you to BETWEEN floors. meaning that to catch the elevator from the Lobby you had to go DOWN 5 steps, and then when you arrived at your floor, you still have to CLIMB 9 more steps! That's a total of 14 steps. I had a backpack and one large suitcase, which I struggled to get up the requisite number of stairs. So if you like stairs....this place has your name all over it. The price was decent.

Self

4/10

Poor

13 May 2023

Verified traveler

Not dirty that’s the only positive

Everything stripped back to basics to make affordable. No kettle or cups tea/ coffee in the room. Double room was two singles pushed together. Breakfast was on information on room door but when I asked the reception pointed to a sign saying no food no drinks. So service poor. Also an issue that shower door won’t open from inside reported again not bothered. On busy road and traffic noisy late into the night and from 5am. Bed not comfortable. Dissatisfied and would not stay here again.

Partner

8/10

Excellent

13 Apr 2023

Julie-Ann

The room is very small but the location was close to cafes and grocery stores.

Leisure Family

10/10

Exceptional

07 Oct 2022

miguel

Great location. Close to the palace and main train station.

Leisure Family

10/10

Exceptional

21 Sep 2022

Amy

Stayed here for one night before heading the Heathrow the next day. The hotel is on in a great location for exploring some of London’s sights. The room itself was a bit on the small side so I wouldn’t have wanted to stay much longer, but was perfect for what I needed. The bed was comfortable and the shower was good. Staff were friendly and welcoming. At the time I stayed there was breakfast service (not sure why) so I can’t comment on this.

Leisure Self

10/10

Exceptional

16 Sep 2022

Andy

Conveniently located near Victoria Coach station and Victoria station

Leisure Family

10/10

Exceptional

01 Sep 2022

Verified traveler

The room is small but clean. The bed mattress and pillows is comfortable.

Leisure Family_with_children

8/10

Excellent

31 Jul 2022

Dennis

Easy walk from victoria station. Comfortable beds. No aircon but electric fan provided. No dining options in hotel but plenty nearby for grub.

Leisure Family

2/10

Poor

30 Jul 2022

Valerie

Towels smelt like cigarettes, none of the outlets worked, only gave us one pillow. When we asked for a new towel because of how disgusting the other one smelt, the manager gave us a new one that smelt even worse of cigarette smoke. The irony is that there is a no smoking sign on every door of the hotel. The shower leaked and felt unstable on the inside. The amenities listed online were a lie! No breakfast, no drinks provided in the lobby. Pictures online are out dated and provide false advertisement. We left after the first night. Horrible stay. Do not stay here.

Leisure Partner

10/10

Exceptional

08 Jun 2022

Jose

I have nothing negative to point out. I couldn't book earlier and the staff kindly stored my luggage until the room was ready. In fact, he called me as soon as he was ready. I will definitely recommend it. The area is close to all the main landmarks. I was able to walk to the Elisabeth Tower, known as the Big Ben Tower. I will come back for sure!

Leisure Self

8/10

Excellent

06 Jun 2022

Will

The hotel was a great hotel in the heart of London victoria the road is opp the coach station and is a 5 mins wslk there the staff were very helpful and hotel was very clean credit to the house keaping would deffo stay again

Leisure Self

4/10

Poor

25 May 2022

Marty

Close to Victoria Station and pubs.
Advertised with complimentary breakfast. Was not available and was not compensated for this inconvenience.
Would not stay there again.

10/10

Exceptional

01 May 2022

Marty

Staff were great.

Leisure Partner