Name: Mornington Hotel London Victoria
Address: Gloucester Street, 25, London, SW1V 2DB, GB

4/10

Poor

16 Jul 2026

Satyendra

Honestly one of my worst hotel experiences. The kids at the front desk are really nice and that’s the only plus. Phones don’t work, Internet didn’t work, barely space to turn around in the room. There was an issue where we cancelled the first two nights due to illness. When we arrived they said they couldn’t refund anything because they kept the room available for us.. yet we were told the room wasn’t ready and that we should come back. Email to the manager went unanswered. I’d avoid.

Partner

6/10

Pleasant

16 Jul 2026

Mark

Hotel was decent enough. Good location, room was clean and comfortable. Staff member at check-in was helpful. Couple of issues that I appreciate aren't going to be ongoing: (1) I arrived to check-in at 6pm but still had to wait another 30 minutes due to A/C being fixed in room. Thankfully I didn't have anything to rush to, but not ideal considering check-in should have been available from 2pm. (2) Wi-fi wasn't working for full duration of my stay (2 nights). Again, not ideal particularly when network signal is patchy inside hotel. (3) There was scaffolding up outside my room, right up at the window, with workmen on it from around 8am both mornings. Not great for privacy or noise disruption.

Self

8/10

Excellent

15 Jul 2026

Evelyn

Nice Hotel, with a good location. Just a bit of a shame the wifi wasn't working

Self

10/10

Exceptional

13 Jul 2026

Carole

The room was compact, as advertised. It was clean, comfortable and had everything we needed. The hotel was close to bars, restaurants, shops etc. Walking distance to virtually anything you could want. The staff were fantastic. I would recommend the hotel to my closest friends just based on them. Nothing was too much trouble, so friendly and genuinely lovely, kind and thoughtful.

Partner

10/10

Exceptional

12 Jul 2026

Deena

I loved my stay at the Mornington Hotel! I was originally booked at a different hotel in the area but switched to the Mornington after realizing that my original booking didn’t have AC. I am SO glad I made the change! It’s been HOT here in London. The Mornington had incredibly strong AC (I even had to turn it down at one point). My room was very small in the basement, no windows, but honestly I didn’t care. The bed was super comfortable, the room was clean, and the neighborhood is lovely! Very quiet as well. There were two young women who worked at the counter while I was there and they were both lovely, very friendly and helpful. I would absolutely recommend this hotel and wish I would have booked it for my entire stay instead of just for one night!

Family

10/10

Exceptional

08 Jul 2026

Lisa Joanne

Fantastic location. Very clean and beautifully presented. Air con which was great! Staff were very pleasant. An outstanding experience, thank you

Family

10/10

Exceptional

29 Jun 2026

Renee

Great location! Love the area!

8/10

Excellent

23 Jun 2026

Shirley

Clean room. We were in the basement so no windows but the air conditioner was great. Staff were great. A pleasant stay.

Family

6/10

Pleasant

16 Jun 2026

Rhonda

Thank you for our stay

10/10

Exceptional

08 Jun 2026

Xiomara

Nos gusto la habitacion, es espaciosa y confortable.

Family

6/10

Pleasant

05 Jun 2026

Kathleen

One of the receptionists was unhelpful . Complained that our 20kg luggages were too heavy .

Friends

8/10

Excellent

05 Jun 2026

Kate

Nice single room with balcony, air con and nice shower amenities. Some minor issues with TV and blind.

10/10

Exceptional

05 Jun 2026

Gareth

A bit small and didn’t realise we had a basement room, but overall good

Partner

6/10

Pleasant

26 May 2026

Colleen

The room was small (but expected for London). The hotel does not have a lift/elevator, so if you are not on the main level, you will need to be able to do stairs and carry your luggage up and down stairs as well. Not every room had the same amenities (our friends' room did not have a safe) and some things didn't work as well (shower door kept coming off the track and not closing all the way, skylight blinds were closed halfway and the cords to control it were broken). The staff was friendly and did their best to help where they could, even coming to pick up our take-away trash from us so our room didn't smell of onions all night. If you don't plan to spend a lot of time in your hotel room except to sleep, it was quite sufficient.

Friends

10/10

Exceptional

25 May 2026

Oleksandra

Great location! I would recommend this hotel.

Self

4/10

Poor

23 May 2026

sally

First, we arrived at the Victoria to check in at 5pm to be told there was a ‘maintenance issue’ and we had to move to their sister hotel on another street. No offer of a refund was mentioned, and we’d received no prior warning that this was happening before we arrived at the hotel.
The Mornington Victor was where we ended up, and it had a pleasant, modern, well-equipped and clean room but there was no sound proofing, a lot of aggressive shouting and threatening language from other guests. Doors slamming for around 2 hours in the adjacent room. Reception would have been close enough to hear it and didn’t do anything about the behaviour.

Initially we were booked to stay 2 nights, but we didn’t feel safe to stay at the hotel for a second night. They refused to issue a partial refund for the second night despite having moved us from the hotel we initially booked.

8/10

Excellent

19 May 2026

Daryll

Everything nice

10/10

Exceptional

12 May 2026

Neil

Didn't know how to close the skylight !!!!

Partner

8/10

Excellent

07 Apr 2026

Antonio

The Mornington Hotel London Victoria is a cute hotel and the staff is very helpful and friendly. The only two negatives that we found with our stay at the hotel were 1) the size of the room, there is no room to walk around the bed let along space to store two carry-on luggages 2) There is no lift available and the stairs are narrow & steep. The surrounding area is very nice and the are lots of nice coffee shops near by.

Partner

8/10

Excellent

26 Mar 2026

Marie

Small room but for the price very comfortable. I was pleasantly surprised. Polite and helpful staff

Business

10/10

Exceptional

18 Dec 2025

Carla

Nice clean room, friendly staff, would stay again

Friends_and_family Family

4/10

Poor

15 Dec 2025

Abigail

The room was very small. I had struggles checking out the receptionist couldn’t find me as a guest

Business

10/10

Exceptional

28 Nov 2025

Adrian

We were upgraded at their sister property Hotel Victor, literally just across the road. Staff were very helpful and it was surprisingly quiet, bed realky comfortable and everything spotless snd well maintained. Highly recommended

Leisure Partner

10/10

Exceptional

06 Nov 2025

Gary

The staff were amazing and very accommodating. Unfortunately the property is a little dated and the rooms particularly small. The location was great close to Victoria tube station and bus station. With plenty of good dining options locally. You must try the Queens Arms for an evening meal 3 minutes walk from hotel. Our stay was pleasant due friendly staff. The property has no lift and we were 4th floor Attic. We are elderly people so struggled but didn’t want to complain as the staff were awesome. Would choose a bigger place next time.

Leisure Partner

10/10

Exceptional

29 Oct 2025

Burddette

The staff were extremely friendly and helpful. We found shops nearby and everything in our room was as we expected.

Partner

8/10

Excellent

24 Oct 2025

Paul

Clean spacious rooms, bathroom small but clean. Some street noise and noise for adjoining hotel through shared wall. Comfy bed

Business Self

8/10

Excellent

22 Oct 2025

Abi

The staff were all lovely, and very kindly agreed a late checkout to take a zoom meeting, but then this wasnt communicated to other staff who kept knocking and calling while I was trying to have an important call. The room was small but v clean and comfortable - it did get very hot but I was able to open the window so all was fine

Business Self

10/10

Exceptional

20 Oct 2025

Tommy

Very close to the bus station/underground whilst also being quiet. We walked to all the places we needed to go; Buckingham Palace, Hyde Park, Leicester Square, Chinatown so was a perfect location! Staff were very friendly and rooms were small but clean and tidy.

Leisure Partner

8/10

Excellent

14 Oct 2025

Frazer

Room was very. Lean and cosy

Business

6/10

Pleasant

05 Oct 2025

Ashley

Rooms are VERY small, and only Contain double beds, despite booking a queen for more than a double Room. There was a dirty towel in our. Bathroom when we arrived, leaving us concerned with how clean it was. No elevator either, so for a hotel with 4 floors, that could
Suck.

Partner

4/10

Poor

02 Oct 2025

ELMAR

I booked Mornington but at arrival told there are issues with room and had to go to Victor instead. I was not informed prior to arrival. The check in clerk at Mornington was friendly and apologetic and help me find second hotel. The check-in clerk then was dismissive and not had a welcoming experience. Ask for help with aircon ans he never came to room. Contrast to the check out clerk Jeffrey was vert friendly.

Shower gel bottle did not work.
There is light coming in underneath the door from hallway which makes me think its not fire conpliant.

Road noise bir bad but overall ok.

Room was small as was bathroom but it was new and well decorated and served the purpose.

Business

6/10

Pleasant

30 Sep 2025

Aimee

The rooms are very small. Only enough room to just manoeuvre around the bed and have suitcases standing. There was a lot of mould in the shower as the fan wasn’t working. Let front desk know. The reception area was clean and smelt clean. Staff were supportive with holding our suitcases before we could check in.

Leisure Partner

10/10

Exceptional

15 Sep 2025

Mercedes

Clean room | Staff | Shops nearby

Leisure Partner

8/10

Excellent

09 Sep 2025

Shiann

Great location for Hyde Park and comfortable rooms.

8/10

Excellent

08 Sep 2025

ANDREA

Staff was very helpful. Rooms were a little small with having to put our bags on the floor. There were no towel racks, so our towels never really dried.

There is no elevator, which we were informed of prior to being put on the 4th floor. Note the 4th floor is actually the 5th floor and up 7 flights of stairs (75 steps). We just considered it part of our fitness program.

Leisure Family

10/10

Exceptional

06 Sep 2025

Suzanne

Staff were very helpful offering to assist us with our luggage and making our stay pleasant

Leisure Partner

10/10

Exceptional

05 Sep 2025

Joel

Good location, small but very good room, bed, shower

Leisure Partner

10/10

Exceptional

28 Aug 2025

Nelia

Wonderful service from Nicole at reception.

Leisure

10/10

Exceptional

17 Aug 2025

Alyson

Although on the small side the room was clean, well supplied with toiletries, towels, hair dryer etc. the bed was comfortable and being able to open the window was very good

Leisure Partner

10/10

Exceptional

07 Aug 2025

Ganna

Overall was good. The room was tiny, great for a short visit, quiet area, close to Victoria, staff were welcoming and nice.

Business_and_leisure Family

10/10

Exceptional

07 Aug 2025

Pam

Easy check-in

Leisure Partner

8/10

Excellent

06 Aug 2025

Sean

This is a nice hotel, good location to the tube, restaurants and shopping. Rooms were nice, we were upgraded to the top floor - 87 steps and no elevator! We were good with this, but something to note if you have mobility issues.

Leisure Family

8/10

Excellent

05 Aug 2025

Laura

The staff were great - friendly and helpful and offered a great suggestion for coffee (The Roadting) just down the street. The only issue we had was that we had booked a “Superior Twin Room,” but when we first checked in, we were assigned a room in the basement where there was no window. I don’t think that’s even legal in Canada because there’s no secondary exit if there’s a fire. I requested a different room and they were able to move us the next day. The rooms were clean and the AC works really well but they are tiny tiny. The picture shows a gap between the beds and the nightstand but in truth there isn’t any space. Despite the size, the room was comfortable.

Leisure Family

10/10

Exceptional

30 Jul 2025

Hillary

This has got to be one of the best hotels I’ve stayed at in London. It’s quiet, incredibly beautiful and perfectly located - 9min walk to Pimlico station and 12min walk to Victoria. Great restaurants around. The rooms are on the smaller side but we absolutely loved it. Would stay again and would recommend to anyone!

Partner

6/10

Pleasant

19 Jul 2025

Carmela

Bedrooms very small didn't realize no elevators. Biggest small room I have ever seen was on 4th floor. I realize some things cant be changed. But small thoughtful gestures would ease disappointment of rooms. For example upon arrival most people exhausted from travel offer a refreshment drink. Anyway should have done more research.

4/10

Poor

17 Jul 2025

Canuck

Incredibly tiny. No amenities

Friends

4/10

Poor

12 Jul 2025

Shaun

Tiny room, no elevator

Our room was on the 4th floor with no elevator. Room was so small like a closet- the bed was right against the wall. Window shades barely covered window.

Partner

10/10

Exceptional

10 Jul 2025

Kristina

Wonderful location. Close enough to walk most places in central London and yet far enough away to be quiet and cozy.

Leisure Partner

6/10

Pleasant

09 Jul 2025

Ian

The property is close to some of the top tourist attractions in London. Very walkable from this location.
The rooms are extremely small. Not even enough room to put a suitcase on the floor. Even our room with a double bed was too small for two people.
Also no elevator made moving luggage very difficult.
Not a hotel I would ever stay at again.

Leisure Family

10/10

Exceptional

08 Jul 2025

Jamie

Nothing to dislike. Very good for the price, great location for us personally and staff are very nice + helpful. Would absolutely go back and definitely recommend

Leisure Partner

10/10

Exceptional

27 Jun 2025

Laura

Staff was very nice -
Please note there is no elevator - so rooms at top floor are hard to access with heavy bags.
Beds were very comfortable!

Leisure Partner

6/10

Pleasant

23 Jun 2025

William

Smallest.room on the planet !!!

8/10

Excellent

22 Jun 2025

Thomas

Great stay but room for improvement

Positives
- spotless room
- clean towels provided, shower gel/shampoo etc
- great air conditioning
- staff polite, friendly and helpful
- shower was great
- bed was comfortable
- iron and ironing board were available in the room which was really useful

Negatives
- room was quite small (in fairness the dimensions were stated in the room description but I just wasn’t clued in enough to understand how small it really was). That being said the room was called a “superior double room” but it was anything but superior
- the room description said it would include a queen sized bed. The bed was definitely not queen sized and probably just above double.
- bed was pushed against the wall/window so one person had to climb over the other during the night.
- window handle in bathroom was broken, which meant we couldn’t securely close window
- appreciate there is very limited space, but there was no where to sit except for the bed so it meant that if you have snacks or food then you had to eat in bed
- blinds do not block out daylight
- there is a gap between the door and floor which let in light from the hallway at night
- there are no elevators and 4 stories. It wasn’t too much of an issue for us as we are fairly young and fit but I would imagine it would be an issue for older folk
- adjoining rooms aren’t soundproof, although the neighbours were not that noisy so not much of an issue

Partner

2/10

Poor

21 Jun 2025

William

Disappointment and poor communication

Dear Mornington Hotel Team,

I hope this message finds you at all, as we tried contacting you using 3 different methods before sending this review.

My companion and I recently stayed at your hotel and, whilst we appreciated the welcome and courteous staff, we unfortunately encountered a few issues that impacted the quality of our stay. Indeed, the most pressing concern was the broken air conditioning in our room. As a result, the room became very hot and humid, which made it difficult to sleep. Upon informing the staff, we were advised to open the window for ventilation; however, this led to another issue, as we then had to contend with multiple insects entering the room despite keeping the lights off, further disturbing our rest, as well as requiring us to spend extra time and energy to get rid of those insects. Additionally, we were woken up by a fire drill, which added to the overall disruption to our short 2-day stay.

Friends_and_family Friends

8/10

Excellent

18 Jun 2025

zac

The rooms are extremely small so make sure that you're not booking this hotel if you plan on staying in the room. Was in a bad room if you're just using it to sleep and explore the city. The location was quite good it was extremely safe and walkable.

8/10

Excellent

13 Jun 2025

Robert

Hotel very nice. Location excellent. Staff lovely.
Only issue, Rooms very small

Partner

4/10

Poor

09 Jun 2025

Marcus

Room not cleaned everyday. No air condition working. Lied to when it would be repaired. Had to buy a fan ourself.

Friends_and_family Family

8/10

Excellent

04 Jun 2025

Alastair

Very clean and well maintained. Shower was hot almost instantly when turned on. Very well-trained and friendly staff. Would have been 5 stars if there had been a lift.

Business Self

10/10

Exceptional

03 Jun 2025

james

Fantastic service. Good location, great service

Business Self

8/10

Excellent

31 May 2025

Mousa

Good

8/10

Excellent

25 May 2025

Michelle

tiny

Partner

6/10

Pleasant

23 May 2025

tammy

A good base for our adventures

Four of us (all adults) spent two nights in London and had reserved three rooms at the hotel months in advance. When we arrived, we learned that their booking service had a blip and only two of our rooms were available ... the third room (the one my boyfriend and I stayed in) was around the corner in another of their hotels (the Victor). While slightly inconvenient, it worked out okay and they were super apologetic. The room itself was comfortable, though two things didn't quite live up to our standards ... the full-sized bed was a little smaller than we are used to and didn't have a lot of support underneath the edges (we both almost slid off it a couple of times when we got too close to the edge LOL) ... and there were multiple little bugs in the shower (not harmful at all, but a little gross). To be fair, we didn't complain about either of these and didn't give the hotel a chance to do anything about them ... we were very tired from our journey and more concerned about just enjoying the city. We slept well and the location served as a good base for our adventures :)

Friends_and_family Family

2/10

Poor

21 May 2025

Melanie

Apparently the photos are of an executive double room.

Self

4/10

Poor

20 May 2025

Lina

The property is to small , staff not to friendly.

Partner

10/10

Exceptional

18 May 2025

Susan

The perfect central london stay!

Such a friendly welcome. Quick check-in. Well apointed luxury feel twin room. Lovely cotton bedding comfy bed. Beautifully clean bathroom with decent products free to use. So quiet too. Security was good in the evening. I absolutely will come back when im in london. Great value for money.

Friends_and_family Family

10/10

Exceptional

11 May 2025

Nicola

Had a lovely one night stay. Staff were friendly and welcoming, helpful too.
Room was compact, but was very clean and had everything we needed, including air con.
Would not recommend for trips more than 2 nights, due to lack of storage/clothes space.
10 minute walk to Victoria Train station, underground and coach station. Good transport links for around getting around London.
Served us well for attending a gig at Brixton academy.
Thanks for a lovely, comfortable night.

Leisure Partner

8/10

Excellent

10 May 2025

Jennifer

This is a good hotel particularly for its short distance to Lancaster Gate tube. It was clean and tidy and it was good to be able to open windows without being too noisy outside. Our room was near the lift which occasionally woke us up. I would stay here again.

Friends_and_family Friends

2/10

Poor

08 May 2025

Martin

Arrived at the property to check in and was told they had moved me to their sister hotel 5 minutes away as they were fully booked. Why advertise the room then?
The room was ok, clean but incredibly hot. Far too hot, the windows were locked and air conditioning not working therefore an extremely uncomfortable evening with very little sleep. A large gap under the door also meant you had the lobby light shining in to the room.
No water in the room, no breakfast tea, no fresh milk and about 19 sheets of toilet paper and no spare rolls.
If you’re thinking of booking, be warned as you have no idea where you’ll end up staying.

10/10

Exceptional

06 May 2025

Lisa

Comfortable and clean, very friendly and helpful staff, nice area

10/10

Exceptional

05 May 2025

neil

Fantastic little boutique hotel in a nice quiet street. Within perfect walking distance of all the major landmarks. A perfect price from Expedia made for a great weekend away in London!

Leisure Partner

6/10

Pleasant

02 May 2025

Ronald

Not as advertised

We were moved to a different hotel when we went to check in
Supposedly a deluxe family room which was very small for more than two people and only had one bed and a sofa
Would’ve been nice to have known about the move, prior to turning up
Fortunately we were able to walk to the other hotel which was down the road and round a corner, but would have been a different dilemma if we were wheelchair bound or lugging large, heavy suitcases and restricted for time

Communication- is a must. Especially when we received an email from the hotel asking for phone numbers and email address

Partner

6/10

Pleasant

23 Apr 2025

Stephen

Ok Hotel

Was clean but bit noisy i could hear trains, planes and people flushing.

Great location

So wasnt the best night sleep

Partner

2/10

Poor

21 Apr 2025

Hannah

Catfish photos - Photos don’t show that you are 2 levels down with no window (just a sky light above). Also, there is barely enough room to open two carry-ons, so I cannot imagine the pain of staying with bigger luggage. As these were things we didn’t really care much about, we would’ve had a great stay, but the cleaning staff threw out a whole bag of our toiletries for no reason, and have yet to reimburse us. Clean, and a nice area though.

8/10

Excellent

09 Apr 2025

Tom

Good hotel close to Victoria station

Good hotel close to Victoria train station. Recently renovated. Room very tight for 2 people with luggage. Clean. Modern. Helpful staff

Partner

4/10

Poor

07 Apr 2025

Connor

Disorganised and Poorly Run!

Arrived at the hotel at 3:30pm to be told the hotel was fully booked and the only room they had available was a single when I paid for a superior double room 4 weeks in advance! Then we're told they have a double room but was not ready yet when the email told us we could check in a 2pm. The guests in front of us also were unhappy as they discovered there were guests already in the room when they checked in. Disorganised and poorly run are the words I'd use. (I would like to point out that Jeffrey working front of house was nice and really tried to get the situation resolved).

We ended up getting a double standard room which we settled for as we needed to stay in the area for a marathon. Obviously still upset as we paid extra for the superior room. I was told the hotel would reach out by Monday 7th April to discuss my compensation but have yet to receive this.

The room we got was very tiny and compact but comfort was still okay. As long as check in doesnt get messed up I'd recommend.

Partner

6/10

Pleasant

04 Apr 2025

Rhys

NO MATRESS PROTECTORS

The hotel in question cancelled our booking at 8pm the day we were due to check and moved us to 'Mornington Hotel London Victor Belgravia'. I was then told, despite being moved to a whole new hotel, I could not get a refund. We then went to the Mornington Victoria and was asked to present a physical card for a 'security deposit'. I then asked what the deposit was for, of which the reply was ' a deposit for the security'. That didn't clarify a lot... It was obviously a newly refburshed, modern hotel. The rooms were very well decorated with a large bed and TV. However, I don't know how it's possible to be a modern hotel and NOT HAVE A MATRESS PROTECTOR. The mattress had a 4 inch think layer of yellow foam lay on top and the mattress itself was severely stained. Not having a mattress protector is disgusting and put a shadow over the whole trip. Would love to come back as we're regularly in London but feel worried staying in a hotel that doesn't use mattress protectors as standard.

Partner

2/10

Poor

29 Mar 2025

Verified traveler

Poor stay

The room was tiny and was not the cleanest the hotel had no lift so you had to walk about 30 steps to the room on the 3rd floor.
The bathroom was not clean and the bedroom had splashes on the walls.

Business

2/10

Poor

18 Mar 2025

Sarah

First room we were given was not made up, not cleaned from previous guest, second room was so small u couldn't even get your coat off without hitting the wall, not big enough for 2 people, didnt end ip staying as was so bad

Partner

8/10

Excellent

14 Mar 2025

John

Business trip

Perfect for what I needed for a short solo business trip. Would consider staying again.

Business

10/10

Exceptional

09 Mar 2025

Max

The reception manager has been the highlight of the stay.

Super professional and friendly.

10/10

Exceptional

08 Feb 2025

Claire

Perfect for a few days in london

Leisure Partner

6/10

Pleasant

20 Jan 2025

Peter

Bathroom plumbing facilities bad

Leisure Friends

4/10

Poor

05 Jan 2025

Tais

1 - I went to the address I booked the hotel just to get there and be send to another address
2 - Despite telling the reception that part of the curtain could not be closed, nothing was done. The bedroom got light in the morning which I do not like or desire
3 - On the first day my shower was COLD - there was no hot water.
4- The mattress topper is bigger than the mattress and I keep sliding
5 - in my booking I was told the room was sound proof but it definitely was not. I could hear all the noise from the noise from the hotel and from the street.
5 - I booked a superior room but, in my opinion, that room is not a superior room and there was hardly any space for 2 small luggages and hardly any space to hang clothes.

All in all not a good experience and I will not be back in this hotel or recommend it.

Leisure Family

10/10

Exceptional

20 Dec 2024

PAUL

Great overnight stay for work Xmas party very convenient.

Leisure Self

10/10

Exceptional

19 Dec 2024

Sam

Great location

10/10

Exceptional

19 Dec 2024

Michel

Very small rooms. Modern and new furniture. 10 minutes to victoria. Great pub nearby the travellers tale.

Leisure Partner

10/10

Exceptional

14 Dec 2024

Karyn

Comfortable stay

Leisure Family

4/10

Poor

12 Dec 2024

Andrew

In the photos the rooms looked small but adequate. In reality the first room I was offered was tiny! The bed was crammed into a space under the window was small and only accessible from one side and no room even to put a bag in the room!! I asked for another room and got one slightly bigger but still tiny! The bathroom was new and nearly as big as the bedroom. It was on the 3rd floor and no lift but lots of steep stairs. No good for older people or children!! We were supposed to stay 2 nights but left after 1 due room! Would never stay again! The photos are deceptive!

Leisure

8/10

Excellent

09 Dec 2024

Penelope

Good Value, clean and coin central London location

Nice quiet location but within walking distance of Victoria/pimlico tube and facilities.
Clean, quiet homely hotel room - compact but comfortable. Tea/coffee facilities / coffee machine would be an asset - however overall good especially given the central London location.
Charming receptionist!

Friends_and_family Family

10/10

Exceptional

06 Dec 2024

Sara

A great hotel and experience !

A lovely stay, Nicole in reception was wonderful and very attentive, the room was great and shower was awesome. Location was very handy for what I needed and would recommend.

Business

10/10

Exceptional

02 Dec 2024

Ricki

The help staff were lovely!

8/10

Excellent

30 Nov 2024

Stephen

Beautiful street; Building converted from flats or apartments, so inside is ultra modern for those that like that. Rooms are tiny but clean and quiet, except when other guests are inconsiderate. I had a nice stay and slept well. These supposedly energy saving UK upgrades to electricity and tech should require multiple adapters US;UK;EU in room. Still need adapters when traveling. Big drawback is no lift. No Lift!

Leisure Partner

2/10

Poor

30 Nov 2024

Ikram

Booked a double room when i arrived at the property with my little baby, when i opened the door of the my room it was a twin room. I immediately went to reception to complain, the guy said ‘this is the only room available, i can cancel and you can find another place to stay’ imagine the anger?? At 11pm! Only reason I booked this hotel was because they had a double room available but clearly they didnt? He said it was not available so we joined 2 single beds? My pregnant wife and little baby had to suffer all night! I called the hotel twice prior to attending to ensure everything was in place, specifically asking to not be in the basement too and i was told “dont worry your double room is not in the basement. In the morning when checking out i asked to speak to a manager and was told rudely ‘she is busy’ so i walked out and contacted expedia - expedia contacted the hotel and the hotel LIED by saying they gave me a king size bedroom? And courtesy checked on us twice? Which they did not. Thank goodness i took photos and videos of my room. Expedia contacted again and were told by the hotel that they will offer me £10 compensation. I don’t know whether this was to add salt to the wound?
Mornington hotel is a must avoid! You book one room and they give another. Very rude staff! Apart from chocolates and water provided NOTHING else was good about this stay and i am extremely disappointed. I will be taking this further as i do not wish this upon anyone in their visit.

Leisure Family_with_children

4/10

Poor

29 Nov 2024

Loyiso

Dissapointed

The compactness of the room, can hardly move

the alarms after 1:30am, could not sleep afterwards

great marketing but poor, not what's on the internet

staff is friendly and helpful, can't fault them

the lies about parking on website were the worst when that was the biggest criteria...absolutely nowhere to park overnight in any of the close-by street, Victoria train station charges £32 a night...

Be honest, do not raise expectations and then make us feel bad when we get dissapointed, the staff service us excellent though...they probably know we are being fed lies on the website

Self

10/10

Exceptional

27 Nov 2024

Alan

The property is in a convenient area for my London projects

Business Self

8/10

Excellent

27 Nov 2024

P

Small room

Very clean and well decorated. Very small rooms. Our Economy Double was in the basement with a skylight, not as shown in the photos.

Partner

6/10

Pleasant

23 Nov 2024

keith

Rooms were very very small, but clean and nice. The location is fantastic. I would stay there again.

4/10

Poor

23 Nov 2024

Marylou

The comforter was duty, no elevator and not breakfast.

Leisure

10/10

Exceptional

17 Nov 2024

richard

Mornington Hotel … worth it.

Amazing front desk, especially Nicole. We found that many boutique hotels in London have small rooms, but with her help we were comfortable in our room.. Being close to Victoria Station made it better, especially for trains, buses, and hop-on hop- off buses,

Partner

6/10

Pleasant

17 Nov 2024

Bernardo

Good for a quick stay! Not good for a big family! No lift so carry all your bags. Room are very very small, can hardly move around, but like I said for a quick with a small hand carry bag it’s a good place to stay.

Leisure Friends