Name: Park Plaza Victoria London
Address: Vauxhall Bridge Road, 239, London, SW1V 1EQ, GB

10/10

Exceptional

04 Aug 2026

David

Good choice for the theatre

10/10

Exceptional

03 Aug 2026

Anna

In this trip, we went to three different hotels and Park Plaza was the best one. From checking-in, all staff were very helpful, to getting to our hotel room which was very huge and all features were automatic, to checking out and asking for cab, the hotel was clean and smells good everywhere. my family loved staying there. We are not familiar with the hotel name when I booked it but it exceeded our expectations!!!

10/10

Exceptional

31 Jul 2026

Michael

I highly recommend this hotel. The location is fantastic, the hotel is nice and the staff is incredible. The hotel is down the street from restaurants and grocery stores. Also down the street from Victoria station and pickup locations for all tour buses. I would definitely stay at this hotel again.

4/10

Poor

30 Jul 2026

Heather

I messaged the hotel to inquire about early check-in and never heard back. We went to the hotel and they kindly held our luggage. I asked when our room would be ready and was told to check back at 2p, then told 3p. When we checked in again at 3p, we were told our room would be ready first at 4p. The way it was communicated was less than kind and teetering on being rude. In hobby/restaurant area, the other folks with luggage were experiencing the same fate of waiting for their room. The initial encounters with the front desk ladies was such a turn off that the rest of our trip, we tried not to engage with the front desk. The lobby also had some sort of air freshener that was quite bold and off putting. Long/short is better customer service is needed and rooms should be available before check-in times (a charge for this is fine). I won’t be booking with this hotel chain again, even if the price and location both appear to be ideal.

10/10

Exceptional

29 Jul 2026

Luis

Clean. Efficient

10/10

Exceptional

29 Jul 2026

Michael

Very clean rooms and breakfast was good also

8/10

Excellent

28 Jul 2026

Sean

We had a triple room booked but room wasn’t set up for 3 and air con wasn’t working properly but got fixed. Shower is very slippery - other than that it’s a lovely hotel

8/10

Excellent

27 Jul 2026

Anne

Pros: Good location. Lots of restaurants near the hotel. A few minutes walk from Victoria Station and Victoria Coach Station. Walking distance to Buckingham Palace and other nearby sites. Rooms are clean and spacious.

Cons: When we checked-in, we were given a complimentary upgrade to the Executive Room - 1 King bed and sofabed which we had thought was really nice of them. However, the bathroom shower was a disaster. There is a gap between the glass door and the shower wall which means when you are showering, water was leaking out from the side and pooling onto the bathroom floor. So much so, the bathroom floor towel was completely soaked and water was just pooling beyond the towel and around the toilet. We had to use the other towels to soak up all the water to dry the floor. The only good thing about that bathroom was that there was another shower in the tub. However, there was no shower curtain or glass door to stop the water from splashing onto the floor. There was only a narrow wall that was the length of the side of the sink. I guess that's better than nothing. If you stayed close to the wall, you can minimize the splash which we did. It wasn't too bad. It was late and we were only going to stay for another night, so we didn't bother asking to change rooms. If we had known earlier before unpacking, we would have changed rooms. I would avoid Room 142.

We had stayed in the hotel previously in a Superior Room and we had no issues.

8/10

Excellent

27 Jul 2026

Felice

The hotel was nice and clean, and conveniently located to theaters, restaurants and transportation. The gym was wonderful, and the WiFi signal in the rooms was great. I had selected this hotel specifically because there were laundry facilities listed. Come to find, there were no facilities, only an incredibly overpriced service, or a laundromat a 15 minute walk away. We were in the middle of a 3 week trip, and had planned to do laundry at this location based off of the amenities listed. Incredibly disappointed, and truly threw a wrench in our travel plans. It is difficult to leave kids behind in a hotel room for a few hours, or lug them and the laundry over a mile away.

8/10

Excellent

27 Jul 2026

Sumesh

I stayed at Park Plaza London Victoria and had a comfortable overall experience. The hotel is in a great location, making it easy to get around London. The rooms are spacious, clean, and well-maintained. I also received a warm welcome on arrival, and the front office staff were friendly, professional, and helpful throughout my check-in.

However, there were a few areas that could be improved. The housekeeping team was not very efficient, and on several occasions the room was cleaned only in the evening, which was inconvenient after a day of sightseeing.

The breakfast was another disappointment. During our four-night stay, not a single item on the breakfast menu changed, making the experience repetitive.

The hotel also advertised its lobby restaurant and pub as a great place to watch the FIFA World Cup. Unfortunately, the viewing experience did not live up to the promotion. The projector and screen quality were poor, and there was only one small TV available on the side, which made it difficult to properly enjoy the matches.

Overall, Park Plaza London Victoria offers an excellent location, spacious rooms, and welcoming front office staff. However, improvements in housekeeping, breakfast variety, and the sports viewing facilities would make the guest experience much better.

10/10

Exceptional

27 Jul 2026

Janet

The property is a short distance to Victoria Station. Plenty of restaurants near by. Walking distance to Buckingham Palace.we went with our 11 year old granddaughter and had no problems getting around.

10/10

Exceptional

27 Jul 2026

Thomas

Nothing to complain about. Everything was great!

10/10

Exceptional

25 Jul 2026

Bonnie

Air conditioning during a heat wave was a very welcome benefit.

8/10

Excellent

23 Jul 2026

Brenda

We enjoyed our stay and would recommend to family and friends

Friends_and_family Friends

10/10

Exceptional

22 Jul 2026

rizaldo

very good in all aspects

8/10

Excellent

22 Jul 2026

Kevin

A nice location near Victoria station, and a clean and nice room. The AC didn't work well during a heat wave, which was a drawback for sure.

Partner

10/10

Exceptional

22 Jul 2026

Hannah

Staff very helpful
Nice place to stay

Friends

6/10

Pleasant

20 Jul 2026

livier

The room was not cleaned even though we would turn on the clean room sign they basically just spread out the comforter the sheets were never changed or even fixed and the floor was never cleaned there was a small scrap of paper there the first day and it stayed there till I checked out and I was there for 6 nights the shower never cleaned it had hair from all the days I showered not really clean they need to work on that truly

Family

10/10

Exceptional

19 Jul 2026

Jeremy

My only complaint would be that the water pressure in the shower was poor. Staff were great. Good breakfast. Comfy bed. Good location. Our 2nd stay at this hotel.

Partner

10/10

Exceptional

19 Jul 2026

Shimona

Great experience and location

10/10

Exceptional

17 Jul 2026

MARY

Lovely hotel in excellent location. Very helpful staff. Good amenities but the in-room lighting was difficult to fathom.
Comfy beds. There were 3 people in the room but only 2 dressing gowns and one shower cap. However the friendly and helpful staff outweighed the gaps in room amenities.

Family

10/10

Exceptional

17 Jul 2026

Matthew

Great welcome from the team at reception and concierge. Our room was ready a little earlier than the 3pm check in time.
Room was spacious and comfortable with great A/C.
Had a beer watching the rugby and the staff there were friendly and efficient.
Breakfast on both mornings of our stay was generous and of good quality.
The location is very convenient for Victoria station and a good selection of eateries in the area. Happy to stay here again and would recommend

Friends

10/10

Exceptional

16 Jul 2026

Edgar

Very convenient location to base a London trip using public transportation.

Family_with_children

8/10

Excellent

16 Jul 2026

Simranjit

Park Plaza London was a great place to stay and offered excellent value for the price. The location is fantastic, making it easy to get around London, and the staff were consistently friendly, welcoming, and happy to help. We also appreciated that they brought us an extra blanket late at night without any hassle, which was a nice touch.

The room was clean, the beds were comfortable, and overall we had a very pleasant stay.

There were just two small downsides. Our room was on the second floor facing the street, and the windows didn't block much sound, so we could hear traffic and people talking outside late into the night. Also, while the room was clean, it could have smelled a little fresher.

Neither issue took away from our trip, and we'd happily stay here again. If you're a light sleeper, I'd recommend requesting a room away from the street.

Family_with_children

8/10

Excellent

16 Jul 2026

PETER

Reception, dining staff excellent as always. Cleaning of bedroom not up to usual standard. Reported to reception.

Partner

8/10

Excellent

15 Jul 2026

Yvette

We had a wonderful stay. The hotel was very nice, clean, and modern, and the breakfast had a variety of options. The staff was friendly, welcoming, and always happy to help which made our experience even better. The only minor issue was that the air conditioning didn't get as cool as we would have liked. Overall, it was a great hotel.

Family

10/10

Exceptional

15 Jul 2026

Qi

We stayed in their apartment unit. It's very clean and spacious. The front desk staff are very respectful and responsible. The cleaning crew is very helpful. The bar is nice and the food is good. Just don't go to the Tozi restaurant attached with it because it's super expensive.

Family_with_children

10/10

Exceptional

14 Jul 2026

Carmine

We stayed at this hotel on our last night in London. It is very clean and well appointed. My only criticism would be that the decor in the rooms is very dark, but that’s just my personal opinion. The concierge was extremely helpful in ordering a taxi to pick us up very early the next morning. Everything went very smoothly. It is well situated near Victoria train station and a 20 minute walk to Buckingham Palace. I would definitely recommend it!

Friends

8/10

Excellent

14 Jul 2026

Donna

Very nice hotel. Very modern. Close to Victoria Station. Good food in the bar and also the buffet breakfast in the restaurant. We enjoyed our stay here.

Family

10/10

Exceptional

14 Jul 2026

Cynthia

Nice hotel. Had a problem navigating around Victoria. The gps went crazy.

Friends_and_family Family

10/10

Exceptional

13 Jul 2026

Maureen

Friendly staff

Family

10/10

Exceptional

13 Jul 2026

Petra Mihaela

A very nice hotel with helpful staff and a delicious breakfast!

Friends

10/10

Exceptional

13 Jul 2026

Ali

Excellent , comfortable stay and very convenient to tea cel round London.

Friends

10/10

Exceptional

12 Jul 2026

Robert

Great breakfast. Clean rooms

Family_with_children

2/10

Poor

12 Jul 2026

Claudia

Our stay at Park Plaza Victoria London was disappointing primarily because of the service. We experienced an issue with our room temperature and spoke with the manager, Felipe, who was dismissive and did not follow through on what was promised. We were told an engineer would come to the room within 5–10 minutes, but it was clear no one came. When we later asked about it, the response felt dismissive rather than helpful.
In addition, my sister’s and parents’ rooms were not cleaned despite having their “clean room” signs displayed. This created unnecessary inconvenience during our stay.
We also had difficulty arranging transportation when departing. When I asked the concierge to call a cab, he appeared disorganized and did not arrange it until we were already downstairs with all of our luggage, which caused additional stress for our family.
The hotel’s location is excellent, but the inconsistent housekeeping, poor communication, and lack of attentive customer service significantly affected our overall experience.

Family

2/10

Poor

11 Jul 2026

Matthew

There was construction work going on that I wasn’t warned about in the 2 pre check in messages from the hotel, or during the check in process. When we were woken early on Saturday morning, reception denied that there was any construction going on. We then saw clear signs of renovation- if only the staff knew! When we spoke to the reception manager who offered no apology, just confirmation that construction was in fact happening. A room change was offered but no confirmation that that same issue wouldn’t reoccur. Truly appalling customer service that bordered on smug and uncaring. As a frequent visitor to this hotel, I can safely say it will be my last and the “reception manager” on Saturday 11 July 2026 should be sent on some kind of training to understand what customer service, empathy and professionalism actually looks like.

Partner

2/10

Poor

09 Jul 2026

Virginia

Worst check in experience. Hotel was booked and paid in full a month in advance. Got to the hotel and they gave my room away. Manager on duty was extremely rude and unapologetic. Was given a room in their sister hotel which was not in an area I wanted to be in. For a hotel to take payment and then not honor the booking is completely unacceptable. I would not recommend booking here.

Family

10/10

Exceptional

08 Jul 2026

Tony

The staff, hotel and room were perfect for our needs. The huge benefit was the triple rooms that allowed x3 adults as my daughter is only just 18 and wouldn’t have wanted a room by herself. Room was spacious. TV excellent. Air con great. Breakfast loads of great choice. Would recommend.

Friends_and_family Family

10/10

Exceptional

07 Jul 2026

Robyn

Well situated hotel which is clean and comfortable. The staff on the desk, concierge and bar were all polite and friendly! Good sound proofed rooms

10/10

Exceptional

06 Jul 2026

Carol

Enjoyed our stay and although we didn’t really need much help any time we spoke to the staff they were really nice and friendly

10/10

Exceptional

06 Jul 2026

Anna

Great hotel. Location perfect for our visit. All staff friendly and welcoming. Room very comfortable.

Family

8/10

Excellent

05 Jul 2026

David

Park plaza was an excellent hotel and really helpful. Hotels.com however sold me q room with a balcony (first picture on the room reel) but there was no balcony! I paid a lot of money for a room with a balcony so it was disappointing to be dupe by a site i use so often.

Friends_and_family Family

10/10

Exceptional

04 Jul 2026

Karin

Great location!!

Family

10/10

Exceptional

30 Jun 2026

Tenley

Excellent location for theater!

Partner

10/10

Exceptional

29 Jun 2026

Molly

Had the most amazing stay here. When we arrived, we were pleasantly surprised to be told we'd been upgraded, courtesy of the hotel, which we really appreciated.

The room was spacious, clean, and modern, and we were welcomed with complimentary Prosecco and chocolates, which was a lovely touch. The amenities were great, and everything made for a really enjoyable stay.

We would definitely return and highly recommend it!

Partner

10/10

Exceptional

27 Jun 2026

Elizabeth

This hotel was perfect in every way. Convenient to Victoria station and walking distance to the palace. It smells refreshing when you return after a long day and the rooms are spacious with everything you need from toiletries to tea or coffee in the morning with a biscuit. The automatic bedside controls were also wonderful.

Family

10/10

Exceptional

27 Jun 2026

Christine

We were able to stay two nights here before our trip home to the US. The hotel is perfectly located to Victoria Station , restaurants and attractions.
The room was really spacious , comfortable and relaxing .
We will definitely stay here again on our next trip over .

Friends_and_family Friends

10/10

Exceptional

26 Jun 2026

Yvette

Very friendly staff. Affordable room service very close to the Victoria, train station and easy walking distance to many tourist sites. There are many close by dining options and also shopping centers.

Family_with_children

10/10

Exceptional

25 Jun 2026

Colin

Staff excellent and quality breakfast

Partner

8/10

Excellent

24 Jun 2026

Nicholas

The staff was great and the room very clean and well kept. However upon our arrival, located directly in front of the entrance doors were 3 homeless people and a pitbull running off the leash. Not the welcome party you are expecting at this type of hotel. I overheard another guest complain to the front desk about the same thing. The AC was also not the best in our room.

Friends

10/10

Exceptional

23 Jun 2026

Jean

This property is amazing. The location is perfection. There are great theaters within walking distance. When we were there, Hamilton and wicked were both playing. The breakfast was great, I would definitely get the breakfast have a late lunch and then a nice dinner. The staff is fabulous. It was luxury, class, style—, at a great price!!

Friends

10/10

Exceptional

18 Jun 2026

Alan

Great hotel in an excellent location. Upgraded room was excellent along with a good breakfast

Friends_and_family Friends

10/10

Exceptional

18 Jun 2026

Sunpritha

Good

10/10

Exceptional

17 Jun 2026

Ruth

The staff were extremely friendly and helpful. The room was very clean and spacious with lots of amenities like fridge, tea and coffee making facilities. I would highly recommend this hotel.

Partner

10/10

Exceptional

16 Jun 2026

lesley

The staff were outstanding and the hotel was very well situated for sightseeing/theatre.

Family_with_children

10/10

Exceptional

15 Jun 2026

Mark

Great location! Many restaurants nearby and near a major tube station. I have stayed more than ten times so I like it.

Self

10/10

Exceptional

15 Jun 2026

lesley

Hotel in a very good location and the staff were exceptional. Room service well worth ordering.

Family_with_children

10/10

Exceptional

15 Jun 2026

Parastoo

Clean hotel. Good location close to tube station and bus and train station.

10/10

Exceptional

14 Jun 2026

Anissa

.

Self

8/10

Excellent

10 Jun 2026

Edward

Nice room. Automatic curtains didn’t close sufficiently to block light. Bedside table lamp didn’t work because it was missing a bulb. Other guests got Prosecco, candy bar and shortbread cookies but I did not.

Friends

10/10

Exceptional

10 Jun 2026

Thomas

Wonderful location close to Victoria Station excellent amenities on site and lots of eating choices nearby

Partner

8/10

Excellent

09 Jun 2026

Andrew

Pleasantly surprised at how well maintained the hotel is. Nice big reception area with a great bar area which was comfortable. Great location opposite Victoria and a taxi rank outside the hotel also. Walking distance to a great selection of restaurants and a full size Sainsburys as well. Good place, good location and great value

Partner

10/10

Exceptional

07 Jun 2026

Vijay

Excellent hotel, centrally located next to train and tube station.
Very convenient to travel in and around london with family

Friends_and_family Family

10/10

Exceptional

06 Jun 2026

Elsa

We had a very comfortable stay. Staff are very helpful. Hotel is close to Victoria Station and restaurants nearby.

Partner

10/10

Exceptional

05 Jun 2026

Lawrence

The room and lobby area made everything we needed convenient. Loved Vic’s Bar. We had great appetizers and service.
Rooms were updated and very convenient for what we needed. We would definitely stay here again.

Partner

10/10

Exceptional

04 Jun 2026

Jeremy

Great hotel in central location

Partner

8/10

Excellent

30 May 2026

Whitney

We enjoyed the apartment and the extra space. Room was nice and hotel was overall nice. Also attached restaurant is yummy!

Friends_and_family Family

10/10

Exceptional

30 May 2026

Narendra

Very spacious room and I got an upgrade

10/10

Exceptional

26 May 2026

Tiffany

Great location. Generous size of room. Highly recommend.

Family

10/10

Exceptional

24 May 2026

Marcia

It was in a great location for the tube ,rail and bus .Lots of options for restaurants .
The staff were all helpful and pleasant .we had a superior room with king size bed ,nice little sitting area and was clean . The air-conditioner did not get the room as cool as we liked it but it was quickly sorted out by asking for a fan .Would recommend this place to anyone ,in fact we just booked with them again .

Partner

10/10

Exceptional

23 May 2026

Nick

Everything was great!

Partner

8/10

Excellent

21 May 2026

Yee-nor

Pleasant stay, clean and helpful staff, the only thing needs to be improved: lighting in hallways, not bright enough.

6/10

Pleasant

21 May 2026

Debbi

Great location next to Victoria Station and comfortable, nicely appointed room. Buffet breakfast was good. The automation for the room was annoying going on and off randomly. The staff was stilted, unfriendly and not very helpful.

Friends

10/10

Exceptional

20 May 2026

Darren

Lovely and well located, nice experience, would recommend highly

8/10

Excellent

19 May 2026

Dudley

NA

Partner

6/10

Pleasant

18 May 2026

Molly

I was disappointed as I attended for my birthday and was given a room on a hallway where they were in construction with doors taped up and without door handles. It wasn’t the special stay I was imagining especially after paying more for an executive room.

4/10

Poor

17 May 2026

Dalia

I am a bit surprised with the inflexibility and inconsideration After a10 hour overnight flight, the staff wouldn't consider any earlier checkin than 3 pm, and the room wasn't even ready by then, we had to wait until 3:30.
But that is not the main issue, I had 2 separate bookings, one for the first night and one for 5 more nights for a bigger better room. I showed the staff the reservations and explained the issue of not being able to amend the existing booking of 5 nights. I asked if we can stay in the same room the whole stay, he wouldn't accept and had us stay in one room for the first night, repack, check out and check in again in another room. They also promised to replace the bottle of wine with a fruit platter twice (as we don't drink) and then they said it must be a trainee that said this.

Family

10/10

Exceptional

17 May 2026

Michael

Good

8/10

Excellent

17 May 2026

Michael

Property is in great location. Staff is friendly. Breakfast needs an upgrade, maybe add an omelette bar since the scrambled eggs were less than desirable, watery and runny daily. Room was ok, but the lighting in bathroom was terrible, specifically for my wife and doing make-up and hair. Also, there’s no electrical plugs in the bathroom except for ‘shavers’? Is this the 1980’s? Had to buy an extension cord so she could do her hair in the room next to the full length mirror!? The bar is also in need of an update, 1990’s furniture and a projection TV? The one good bartender, red haired young man was great, give him a pay increase. The rest of the staff needs upgrade, twice they had to look in a bar boom to make an ‘old fashion’ ? I stayed here back in 2012-2014…I won’t be back to this hotel unless they make a few upgrades.

Partner

10/10

Exceptional

13 May 2026

Patricia Isabella Jayne

From check in when we arrived off an early flight yo find our room was ready, then free gift of drinks, to room amenities being replaced very quickly from we asked. To a great and well stocked, great variety of breakfast, the helpfulness of staff and simple check out! Brilliant hotel, great location to Buckingham Palace and all the sites! Will definitely be back!
And a good price for great accommodation!

Friends

10/10

Exceptional

12 May 2026

Robert

Room was clean and comfortable, Staff very helpful, Bar was great as it served meals when Restaurant wasn't open (Mon & Sun). Breakfast was very good. Hotel is very handy for us for what we required.

Partner

10/10

Exceptional

08 May 2026

Jef

Nice location - friendly service

10/10

Exceptional

07 May 2026

Glen

Great location and the breakfast was great. The rooms were very nice as well.

Family

6/10

Pleasant

05 May 2026

Catherine

It wasn’t the best building work was going on on our floor dust was everywhere as you would expect I had children one is asthmatic so they said they were fully booked and couldn’t offer us a different floor then they gave us a choice of a ten pound voucher to spend in hotel when we asked to buy soft drinks we were told no they wouldn’t take their own voucher no change of towels and coffee and toilet rolls not renewed in room

Family_with_children

10/10

Exceptional

01 May 2026

Soundoss

Overall nice hotel, well located with a choice for breakfast.

Business Self

10/10

Exceptional

28 Apr 2026

Deborah

Very nice hotel. Good amenities. Very close to Victoria Station.

Self

10/10

Exceptional

24 Apr 2026

Jack

We got a complimentary upgrade to a Suite, the room was great with lots of space, light and comfort!

Partner

10/10

Exceptional

20 Apr 2026

Clayton

Staff was awesome

Family

6/10

Pleasant

18 Apr 2026

Jodie

Breakfast was OK. Good selection but quality of basics poo

Friends_and_family Family

10/10

Exceptional

18 Apr 2026

Leyla

Very clean rooms. WiFi was easy to use. The staff were very nice and helpful.

Family_with_children

10/10

Exceptional

16 Apr 2026

Christopher Michael

Friendly and clean hotel, two minutes from Victoria train station.

Partner

10/10

Exceptional

16 Apr 2026

Amit

Clean rooms

Family_with_children

8/10

Excellent

14 Apr 2026

Mary

We were asked to do without daily room clean and accepted a complimentary bottle of wine. As we stayed for 3 nights, I felt it was too long to go without having bathroom cleaned and bins emptied. Would have been better to be offered a part service.

Friends_and_family Friends

10/10

Exceptional

10 Apr 2026

Michael

Excellent hotel and staff in a great location.

Family_with_children

10/10

Exceptional

03 Apr 2026

Chris

Good Bar abd atmosphere

Partner

10/10

Exceptional

02 Apr 2026

Mallory

Wonderful staff, clean rooms and fantastic location. Would definitely stay again!

10/10

Exceptional

02 Apr 2026

Samantha

Excellent location right near Victoria station and plenty of dining options. Very walkable area and the staff was exceptionally nice. Would recommend.

Partner

8/10

Excellent

01 Apr 2026

Clare

Breakfast was good but very busy and not enough room in the restaurant

Friends_and_family Family

10/10

Exceptional

01 Apr 2026

Nicola

Staff were super welcoming, friendly and helpful. The room was clean and comfortable. Hotel decor and facilities were lovely. All the little extras made it a great stay. Great location too, and able to store our bags

Friends_and_family Family

10/10

Exceptional

31 Mar 2026

Diane

Great experience- wonderful breakfast - amazing services.

Family_with_children