Name: Hotel Riu Plaza London Victoria
Address: Neathouse Place, 1, London, SW1V 1LH, GB

Hotel Riu Plaza London Victoria

London · United Kingdom

100 reviews shown

10/10

Exceptional

25 Jul 2026

Joanne

Stayed for one night
Superb hotel,spacious clean room
Large bathroom
2 twin beds and a pull out sofa bed
Great breakfast included with a great choice
Great location ! Next to Victoria station and the Apollo Victoria theatre a few minutes walk away
Would def recommend staying here
I would return without hesitation

8/10

Excellent

24 Jul 2026

Chun

Everything was good. The issue was the sink drain kept having issue even a maintenance personnel came put fix it.

8/10

Excellent

22 Jul 2026

Randy

The rooms were clean, staff were helpful. Overall great experience except the long walk to and from the room to the reception area which is the only exit to the building for guest.

8/10

Excellent

21 Jul 2026

Lilah

The hotel is beautiful and an amazing location. The breakfast was incredible! We had a really quiet room.
The only issue is that our room was supposed to be with two beds. We arrived and there was a playpen in our room (weird) and it was a queen. We asked for two beds but they said they upgraded us to a room with a window so it was just one bed. They did eventually move the playpen. I wish we could have had no window and two beds. I’m not sure where the communication breakdown was but other than that the hotel was fabulous!

Family

10/10

Exceptional

20 Jul 2026

Jennifer

I came to London for business but also brought my son. The room was comfortable and the internet was very good. My son was gaming and I was working and we had no issues at well. The front desk staff were very friendly and helpful. Also, the 2 gentleman who stood by the doot were outstanding. They were so friendly and always went out of their way to help get us a cab. Breakfast was good and convenient. The location was perfect and seemed close enough to most things to walk. Overall, a wonderful stay.

Friends_and_family Family

10/10

Exceptional

20 Jul 2026

Hemirell Dahiana

We recently stayed here for about 5 days and everything was great. Great location. Great and welcoming staff. The breakfast buffets is amazing. Such a large selection to choose from. Room and bathroom super clean.

Partner

10/10

Exceptional

19 Jul 2026

Santiago

It was excellent

Family

10/10

Exceptional

18 Jul 2026

Shane

The breakfast buffet provided was superior! The staff were world class and enormously helpful and considerate. The location was also very convenient as well. If this is your standard, you have found two new customers for all future visits to London.

Partner

8/10

Excellent

18 Jul 2026

Paul

Construction was an issue, especially no direct access to cabs, staff were excellent , buffet was above expectations, overall very nice stay, would return

Family_with_children

10/10

Exceptional

18 Jul 2026

Jeffrey

Very friendly and helpful staff. Great location. Breakfast was organised, with a variety of options. The room was modern with very comfortable beds..

Partner

8/10

Excellent

17 Jul 2026

Roderick L Ingram

The hotel was modern and was in great shape, but there were literally no amenities. They didn’t have any water for the room. They claimed to have a restaurant, but there was no restaurant - there was one across the street that was only open for breakfast; the bathroom floors were not clean- you couldn’t tell until you walked on them, but they obviously had not been mopped. The bar which was limited in items did not have many seats, so it was always full. However, every single member of the staff was great.

Partner

10/10

Exceptional

17 Jul 2026

Jose JOrge

Very nice , well located and ideal for families

Friends_and_family Family

10/10

Exceptional

16 Jul 2026

JUSTIN

The rooms were very nice and the breakfast buffet was great. They also left me a little gift of English teas for my birthday. I would definitely stay there again.

Partner

10/10

Exceptional

15 Jul 2026

Lucrecie Esther

Excellent breakfast…

Partner

8/10

Excellent

15 Jul 2026

Armand J

The hotel staff are super friendly and the rooms are a nice size. The air conditioning came in handy as it was hot during our stay. The only concern was that they shut down the main entrance for construction in the middle of our stay without any warning. The breakfast was actually plentiful and quite good. We did enjoy our stay.

Partner

10/10

Exceptional

15 Jul 2026

Carolyn

Hotel and room were prestige! Staff very friendly and helpful! Breakfast was a fabulous surprise!

Friends_and_family Family

10/10

Exceptional

13 Jul 2026

Maureen

Friendly attentive staff; great location and clean rooms. Gym could use more equipment for weight training.

Friends

8/10

Excellent

13 Jul 2026

Alison

Good hotel. Would stay there again

8/10

Excellent

13 Jul 2026

Ken

Very basic .. Grrat breakfast

4/10

Poor

13 Jul 2026

Matthew G

Very expensive for what is

Family_with_children

10/10

Exceptional

13 Jul 2026

Georgia

Great hotel! Room was really spacious and clean! And the aircon was an absolute dream during this heatwave. The bed was super comfortable and breakfast was really good. Staff were friendly and professional. I'll definitely stay again

Friends

8/10

Excellent

12 Jul 2026

Sibel

The room was very clean new and nice , breakfast every morning was the same not very interesting,

Partner

6/10

Pleasant

12 Jul 2026

Mandy

Found the reception team very rude, didnt really care to be serving anyone.
Room was ok, small for the price we paid but ok. Shower screen didnt shut and the light kept going on and off.
Shame on our one night away with no kids that a fire alarm went off at 5.30, followed by a flashing light in the room for around 10 minutes. Ruined the experience.

Partner

10/10

Exceptional

12 Jul 2026

Carmen

I only stayed for one night at the property, but staff was very helpful. The rooms were very spacious and comfortable. The breakfast was very good and had lots of variety..

Family

8/10

Excellent

12 Jul 2026

Janet Elizabeth

Super location right next to Victoria station. Large clean room on 10th floor with views. Breakfast was where we were slightly disappointed - good choice but mass production for huge hotel meant it was all self service and cooked food sitting in large batches. We were at breakfast early so no problem getting a table but signs indicated could be waiting times later.

Partner

2/10

Poor

11 Jul 2026

Linda

Unfortunately I cannot recommend this hotel. They have rooms in the basement! For the amount of money they charge a night, it’s completely absurd for them to think people will be ok with a room in the basement. It’s felt so cluster phobic, it was dreary, no windows and it was dark. There was constant noise coming from the ceiling they kept me up at night. I think it was the elevator machinery. I complained to the front desk and asked to be moved. They said they could “possibly” move me but would have to charge me extra! Really? When booking the room, no where did it say room in BASEMENT. Never would I think a hotel will offer basement accommodations. The staff however was super friendly but the room was horrid. If you decide to make reservations at this hotel, ask to NOT be in the basement!

Family_with_children

10/10

Exceptional

11 Jul 2026

Carlee

Nice air conditioning and very centrally located to all the spots!

Friends

10/10

Exceptional

11 Jul 2026

Chi Lun

The room was clean, staff was very helpful and nice. Breakfast was good and air conditioning was under good condition.

Family

10/10

Exceptional

11 Jul 2026

Catherine

The room was clean, the staff was nice and helpful. Breakfast was good and variety
Air conditioning was works very well.

Family

10/10

Exceptional

11 Jul 2026

Gillian Justine

Great location. Super accessible to the Underground/Tube. Rooms well maintained and clean. Staff was great. The breakfast everyday was fantastic. Would book again if in London.

Family

8/10

Excellent

10 Jul 2026

Carol

After I confirmed room with insurance, Expedia provided my booking that said room was non-refundable. I also noted that there were no windows in this room.
It turned out to be a basement room.
I wasn’t in the room very much.
London hit record breaking heat, so being in the basement was cooler than above ground.
Disappointed that Expedia’s fine print was not apparent before purchase.

Self

10/10

Exceptional

10 Jul 2026

Joni

I recently had a great experience staying at the Hotel Rui Plaza London. The hotel and room were nice and clean and during the July heatwave in London, the AC worked well to keep me cool all day long. The best perk of this hotel is its close proximity to the London Victoria Station which contains both the Victoria train station and the Victoria Underground (Tube) platforms. It's a quick and safe one minute walk to/from the hotel to Victoria Station. I would definitely stay at the Hotel Rui Plaza again.

Friends_and_family Friends

4/10

Poor

10 Jul 2026

feng mei

The room not clearly indicated. There is no opening windows in the room even the cost is 350 pounds per night

Family_with_children

10/10

Exceptional

09 Jul 2026

kathleen

Excellent staff and service very Happy!!!

10/10

Exceptional

09 Jul 2026

Denis

Relly great service. We receive ours room before time and it was appreciate

Business

10/10

Exceptional

08 Jul 2026

Ian

Excellent hotel in perfect location for what I wanted and top class breakfast too. Recommended.

Self

10/10

Exceptional

08 Jul 2026

Moebeatriz

The hotel is in an excellent location. The staff is outstanding, the service is excellent, and the cleanliness is impeccable. Everything was perfect.

Highly recommended for families, couples, and groups of friends. The price is reasonable and offers great value. I 100% recommend it.

Family

10/10

Exceptional

07 Jul 2026

Kimberly

Very impressed with this hotel, great location as close to most things and public transport.
Room very clean and quiet, comfortable bed and had all you need . Breakfast buffet was a lovely surprise , lots of choice and everything fresh.
The only negative thing I can say is hotel is over 2 buildings so took a few times to learn my way around.
I shall look forward to my next stay

Family_with_children

10/10

Exceptional

06 Jul 2026

Walton

Excellent location. Great breakfast. Modern building and beautiful decor in rooms. I would definitely stay there again.

Partner

10/10

Exceptional

06 Jul 2026

Michael

The breakfast was amazing!

Friends

10/10

Exceptional

06 Jul 2026

Jonathan

Great location for accessing all of London. Easy walk to many places and the tube is just right down the street at Victoria Station. Easy to and from Heathrow when coming and going.

Partner

10/10

Exceptional

06 Jul 2026

Michael

All good

10/10

Exceptional

05 Jul 2026

Maria Eikon

The hotel room is spacious and very clean.. also good location, close to bus and train stations

Family

10/10

Exceptional

05 Jul 2026

We had an excellent stay at Hotel Riu Plaza Victoria. Hotel was immaculate, all staff were friendly and helpful. Room was very comfortable, quiet and we did not hear any outside noise or anything from adjoining rooms.
Beds were extremely comfortable and the air con was perfect, especially during the hot weather. Bathroom was spotless and the shower was modern and spotless.
Breakfast was a fabulous surprise and was like one in a holiday resort with a great selection, all of it fresh and beautifully presented.
Exceptional value for money. Will definitely be back next time I need to be in London.

Friends

10/10

Exceptional

05 Jul 2026

Caroline

Excellent location and great breakfast options

Partner

10/10

Exceptional

05 Jul 2026

Edward

Nice hotel easy to fine from Victoria

10/10

Exceptional

05 Jul 2026

Elizabeth

The room was more spacious than I expected for London, with a location spitting distance from Victoria station and the Wicked musical. I especially appreciated how nice the a/c system was since it was so hot out (for London); we're from Florida so it wasn't that hot, but also we're used to strong a/c and people's definition of that various widely here. Lots of great food in less than 0.5 miles walk. Their breakfast room was huge although they said it gets busy later. I enjoyed the many options, especially the Nutella dispenser! Not too many pastry choices but breads and hot options, tea and coffee, cereal and juice. One of our party has Celiac, so we appreciated their gluten-free selection.

Family_with_children

10/10

Exceptional

04 Jul 2026

Abhiroop

Great stay in a great location!

Partner

10/10

Exceptional

03 Jul 2026

John

Everything was great. Close to everything. Staff was super helpful and friendly. Definitely will stay here again.

Partner

2/10

Poor

03 Jul 2026

Pat

The location of the hotel is excellent. The room smelled bad ( like fish) When we checked in our room. So we had to checked in another room on the 4th floor. Unfortunately, the second room we changed to got problem with the sink. It was clogged up and the water wouldn’t go down. Here we go again, we had to change to another room on 10th floor.

4/10

Poor

03 Jul 2026

Jeffrey

Breakfast was plentiful, but not good. Room was not great

8/10

Excellent

02 Jul 2026

Sean

Had to go to another building for Breakfast which was strange.

Partner

10/10

Exceptional

01 Jul 2026

Gaillese M

Excellent location. Near train station, restaurants and a grocery store!!!

Friends

6/10

Pleasant

01 Jul 2026

Jenay

I liked the buffet for breakfast however I went with my mom who is doesn’t eat meat so I think adding vegetarian options to the menu would be good like vegetarian sausages along with the pork and chicken ones.

10/10

Exceptional

30 Jun 2026

Susan

A friend and I stayed four nights in London after a tour. This Riu hotel is conveniently located beside Victoria Station, The neighborhood is safe and walkable. The hotel room was comfortable. The air conditioning worked perfectly. The bathroom is large and convenient with space for cosmetic bags and hooks to hang towels. The lobby area is attractive. We did not have much contact with the hotel personnel, because none was necessary, The breakfasts are varied and plentiful. All in all, it was a very nice stay.

Friends_and_family Friends

10/10

Exceptional

30 Jun 2026

Kelly

Breakfast buffet was amazing.

Family

10/10

Exceptional

30 Jun 2026

Evan Charles

Great room, amazing AC, best hotel breakfast I’ve had in a long time, big buffet, right next to Victoria station so public transit everywhere was so easy.

Friends

8/10

Excellent

30 Jun 2026

Thomai

Staff were attentive friendly and helpful
Location is amazing
Breakfast was plentiful and good quality.

Self

10/10

Exceptional

29 Jun 2026

damilola

Excellent am coming back sure

Self

10/10

Exceptional

29 Jun 2026

Yusnier

Great place to stay

Partner

10/10

Exceptional

28 Jun 2026

Bryan

Perfect location

Partner

10/10

Exceptional

28 Jun 2026

Philip

The room was clean and had a wonderful view of the city. It is a great location, near Victoria Station. During our visit it was 95 degrees in London and the air conditioning was a welcome relief. But the best part was the breakfast. Amazing! It was a wonderful way to start the day. If we go back we are going to stay here again.

Partner

8/10

Excellent

27 Jun 2026

Elizabeth

Nice new hotel conveniently located a short walk from Victoria station. Spacious room (upgraded to accessible room with an external window). Appreciated the generous breakfast included.
Overall a very positive stay, just a few areas to look into:
- Bizarre, complicated WiFi login and password written on hotel information sheet by receptionist that didn’t work (tried a few times). Why not use industry standard, such as surname/room number?
- soundproofing was ok, we could hear people talking as they walked along the corridor, and luckily no-one either side of us. However, there was a very audible sound of running water behind the walls all night, see possible explanation from google below*.
- Breakfast was busy and, while there was plenty of food to help yourself to, and frequent cleaning away of dishes, some of the serving spoons were very greasy from the many hotel guests handling them. Suggest hand sanitisers on entry and more napkins.
- The coffee dispensed in the three machines tasted awful. Could have been the milk, or the blend of coffee, water and milk in a cappuccino. I tried two machines, as one looked like it had a decaf label on it.

*possible explanation from google: Building Material: Many modern hotels use lightweight PVC drainpipes rather than old-school heavy cast iron. PVC transmits the sound of rushing water, which can sound loud like a \"waterfall\".

Partner

10/10

Exceptional

27 Jun 2026

Maria Evida

Highly walkable to lots places. Very safe to tourists. Clean room. Breakfast is great.

Family_with_children

10/10

Exceptional

27 Jun 2026

Adriana

Great hotel in a fantastic location by Victoria Station. The breakfast buffet was amazing!

Partner

8/10

Excellent

27 Jun 2026

George

Excellent location close to train station. Great breakfast, though did not like the fact we had to cross busy intersection to get to eat. Pillows were lacking and not comfortable. Shower has frosted glass panel visible in room. When light is on in bath, it also lights up room. No beverages available for purchase on site. Room was ready for early check in which was a bonus.

Partner

10/10

Exceptional

26 Jun 2026

Sharon

Great location within walking distance to Buckingham palace, Royal Mews, Big Ben and Westminster Abbey. Great restaurants near by and a self serve market for sandwich and drinks across the street. Clean rooms, great showers and quiet.

Family

8/10

Excellent

26 Jun 2026

Lisa

Nice hotel in a convenient location. It was a very generous sized room and bathroom, my only complaint was that there were no drawers to put clothing. There is a closet but no chest of drawers so we lived out of our suitcase for 5 days. The room is large enough that it didn’t bother us that much though. Nice stay and the breakfast is pretty good and convenient.

Family_with_children

6/10

Pleasant

26 Jun 2026

Anil John

The good:
Location, location, location: close to Victoria train station, major attractions, shopping, restaurants, and Chinatown.
Decent breakfast a definite plus.
Clean.
The not so good:
Tight Bathroom even for one person, forget two people in there.
Very weak shower water pressure made bathing a challenge.
Fairly hard mattress.
No room service. No ice machine
Narrow corridors with cleaning carts making walking single file.

Family

6/10

Pleasant

24 Jun 2026

Donald

The bathroom wall is translucent and shines bright light onto bed when bathroom is being used. This greatly disturbs those asleep in bed whenever bathroom is used.

10/10

Exceptional

24 Jun 2026

ONIX

Excelente hablan español y hacen x entenderte a Diferencia del Riu Westminster en London, sus desayunos son deliciosos y de gran variedad pague extra x una mejor habitación y si que buenísimo. Hotel cerca de todo lo q hay q visitar estaciones Comoras restaurantes etc. London no es caro es costoso entrar a sus lugares de interés. Comidas precios como en todos los países q deseas un buen lugar.

Friends_and_family Family

8/10

Excellent

24 Jun 2026

Robin

The check in was okay, but don't expect your room to be ready early-- everyone was waiting in the lobby for their rooms. The room we received wasn't very good, it was a 5-7 minute walk up and down 2 elevators from the lobby and it was a maze to get there. Many of the guests were getting lost on how to get back to the lobby. The room was nice and spacious, but the bathroom had a cup that was left uncleaned from another guest and the pillows were the synthetic type that go flat when you put your head on it. The best things were the breakfast choices and the porter. He was the nicest and most helpful with storing the bags and helping get it in your airport transfer.

Family

10/10

Exceptional

23 Jun 2026

Stephen

Location and hotel was great

Partner

10/10

Exceptional

23 Jun 2026

Mahalia

They were building work being undertaken outside, the staff could’ve been a little bit more helpful with regards to instructing me where my room was however, the rooms were clean and breakfast was lovely.

Friends_and_family Family

10/10

Exceptional

22 Jun 2026

joyce

nice location and nice staff

Family_with_children

10/10

Exceptional

21 Jun 2026

Howard

Very helpful staff, comfortable room with excellent air conditioning. Extensive breakfast. All ypu need for an enjoyable stay.

Self

6/10

Pleasant

21 Jun 2026

Nicholas

Hotel was clean and modern, staff were great however the floor plan is an absolute rabbit warren and there are insufficient elevators for the number of keys.

Friends

10/10

Exceptional

21 Jun 2026

Aline

Very convenient location, just one block from the train station. They allowed me to check in a couple of hours early, which I really appreciated. I was very pleased with my stay and would happily stay there again.

Friends

8/10

Excellent

21 Jun 2026

Stephen

It's a very nice and clean Hotel. The bar is quite small but there are several pubs close by. The hotel itself is right next to Victoria station which makes it really convenient.

10/10

Exceptional

20 Jun 2026

Ginette

Le meilleur buffet déjeuner que j’ai vu. Un choix de nourriture variée et excellent. Le personnel de l’hôtel est vraiment très gentil et serviable. Le lit très confortable et les commodités de la salle de bain vraiment très bien. De plus aucun bruit venant du couloir ou des autres chambres ne nous a dérangé. L’emplacement est excellent à 5 minutes de marche de la station Victoria où on peut prendre le train ou le métro. Beaucoup de bons restaurants à proximité. Je recommande vivement cet hôtel.

Partner

6/10

Pleasant

19 Jun 2026

Andrew

Room 111 was a hell of a trek to get to. Involved 2 lifts and a long walk!

Partner

10/10

Exceptional

19 Jun 2026

Alexandra

This hotel was very cleaned. The staff was helpful and friendly. The location was convenient.

Family_with_children

8/10

Excellent

17 Jun 2026

Camaro-Jane

The room was clean but very basic, breakfast was brilliant and the staff were lovely, especially the cleaning staff, they were always welcoming with a smile and even attended our room hours after they'd done everyone else's as we spent almost a whole day relaxing in the room and then when we went out for dinner, they somehow knew and went in to freshen the room up which was greatly appreciated and totally unexpected given we hadn't seen them working on the floor when we left

Family

4/10

Poor

17 Jun 2026

Juha

The setup is very confusing. There should be clearer signs on how to get to the lobby from the other end of the building.

There was also a fire alarm in the middle of the night. This is not the hotel's fault but there was zero communication about it even though everyone had to leave the hotel for a while

Self

10/10

Exceptional

14 Jun 2026

Elena Vladimirovna

Very clean room and lobby, stuff is friendly and helpful, breakfast buffet is the best! I'll definitely recommend this hotel to everyone.

Partner

10/10

Exceptional

14 Jun 2026

Calvin

Great hotel and great location!

Family

10/10

Exceptional

14 Jun 2026

Anja

Lovely breakfast and very convenient to Victoria Stations (train & bus), and easy walk to Buckingham Palace, Big Ben, Westminster Abby, Horse Guards, & Downing Street.

Partner

10/10

Exceptional

12 Jun 2026

Heidi

Wonderful

Family_with_children

6/10

Pleasant

11 Jun 2026

Jennifer

We had an issue arriving to London. I tried to contact the hotel but the phone number wasn't working so I sent a message informing we would be arriving the next day and wanted to confirm our reservation was held for us and that our room would be ready in the morning. I received no response. Upon arrival we were told that the hotel was sold out and a room was not yet available for us (even though we had paid for the previous night). We had to check our luggage at the front desk. When we returned that evening I explained the situation and asked for a credit for the previous night since we had pre-paid for a room that should have been available to us. We were told by the front desk that our reservation was good and that what we said wasn't true. Very disappointed to be accused of making something up and if our room had been available to us then why would we have had to check at our luggage at the front desk rather than putting them in our room? I would like to AGAIN request a credit back for the night we were charged.

Partner

10/10

Exceptional

10 Jun 2026

Nancy Lois

Our stay was delightful from check-in to checkout. The location is ideal, the room is clean and comfortable and the buffet breakfast is the perfect way to start a day of sightseeing. Thank you to the staff for making our stay such a success.

Friends

10/10

Exceptional

10 Jun 2026

Kate

Our spacious room was clean and had excellent amenities. The bed was very comfortable and the towels and toiletries were excellent quality.
Superb breakfast buffet.
Overall, an excellent stay.

Partner

8/10

Excellent

10 Jun 2026

Francis

Clean with efficient staff and good location

Partner

10/10

Exceptional

10 Jun 2026

Ben

Would book again, no question. The room was very clean, finished to a high standard, generously sized and staff were friendly and helpful, breakfast was good and plentiful.

Family

10/10

Exceptional

09 Jun 2026

Kobin

Last minute booking and very pleased

Self

10/10

Exceptional

06 Jun 2026

Marion

The hotel had an excellent location. The rooms are clean and fresh. The breakfast buffet is very good

Partner

10/10

Exceptional

06 Jun 2026

Natalie

Great location , especially for victoria station . staff were helpful and breakfast was amazing - so much choice. Everything was really clean and well maintained , will definitely stay here again on my next trip too London .

Partner

10/10

Exceptional

06 Jun 2026

Kristi

Fabulous hotel with amazing breakfast. Perfect location with easy access to all the sights! Definitely exceeded our expectations.

Family

10/10

Exceptional

05 Jun 2026

laura

Very beautiful hotel and kind staff

Friends_and_family Friends

10/10

Exceptional

05 Jun 2026

John

Very clean and well maintained. Everything in our room worked as expected. Staff were efficient and professional. Breakfast was excellent.

Family

6/10

Pleasant

05 Jun 2026

Chris

My room was in the basement. It was very noisy from the floor above and also outside my room. There was a constant creaking noisy from the bathroom. I wouldn’t stay again.