Name: Pestana Chelsea Bridge Hotel & Spa
Address: Queenstown Road, 354, London, SW11 8AE, GB

Pestana Chelsea Bridge Hotel & Spa

London · United Kingdom

Queenstown Road, 354View location

100 reviews shown

10/10

Exceptional

24 Jul 2026

Paul

Nice hotel and the staff was friendly. I would book this hotel again.

6/10

Pleasant

21 Jul 2026

Eriko

Decent location, clean and nice staff. Just I didn’t think the price matches to be honest. Looked old and not well maintained.

Family_with_children

6/10

Pleasant

21 Jul 2026

Judith

Partner

8/10

Excellent

20 Jul 2026

Grahame

Easy check large clean room. Spacious bathroom, good TV with range of channels. Kettle tea coffee bottled water supplied.
Impressed.
Helpful staff.

Did eat in the bar. Reasonable prices good food , good selection.

Partner

6/10

Pleasant

19 Jul 2026

Darren

Rooms were ok, but already starting to show their age. Reception and staff generally poor. We checked in, only to be told the next day at breakfast that we hadn't checked in, so had to fill out paperwork and check in again. Then the following day we were told we didn't have breakfast included, which we did. We also didn't get our silver reward free drink voucher on arrival.

Partner

10/10

Exceptional

19 Jul 2026

Gary

Great location near Battersea Park and quick access to Chelsea.

Friends_and_family Family

8/10

Excellent

18 Jul 2026

Katrina

We didn’t have time to use the amenities so can’t comment on them and the late check in time is annoying too but overall happy experience

Partner

10/10

Exceptional

17 Jul 2026

Dennika

Great stay! The customer service is amazing! Will definitely return.

Family_with_children

6/10

Pleasant

14 Jul 2026

Nihal

The double king room was good and don’t have any complaints there. However, my parents stayed at the one bed room suite which was disappointing. They had an attached balcony, but the staff needed to be called to use it every time which I feel could be at least mentioned in the details. The balcony also wasn’t very spacious. Additionally, the suite had at times lesser facilities than the double room. No fridge, no tissue disposal, the safe wasn’t working initially and staff needed to be called to fix it. There was also no partition between the bedroom and the living area so it was almost like an extended double room instead of a suite feel. Also it was again two twin beds together and not a king or queen bed alone. Overall cleanliness was fine but the carpets are visibly in need of deep cleaning or a change. Pool and sauna exist but are pretty small. The double king room was good though.

Friends_and_family Family

10/10

Exceptional

14 Jul 2026

Daniel

The hotel was in a perfect setting close to Victoria stations and in short walking distance to batter sea power stations which we absolutely loved.

Friends_and_family Family

10/10

Exceptional

13 Jul 2026

Heather

The staff were wonderful very helpful. The room was clean and a good breakfast selection.

Family

10/10

Exceptional

12 Jul 2026

Pedro

Clean and well maintaned premises. Staff is quite helpful and educated, their service made my stay relaxing and enjoyable.

Self

10/10

Exceptional

11 Jul 2026

James

Clean convenient

Partner

10/10

Exceptional

08 Jul 2026

Antony

We booked here after previously having an awful experience at a different 5* london hotel…. And we fell in love with this place. It was a breath of fresh air to be treated like a valued customer at this hotel and the facilities and room immaculate with everything you could need and more.

Partner

8/10

Excellent

08 Jul 2026

David

Initial contact with female staff attendant was poor. Secondary roll-out bed not made and no bedding. After re-contact of front desk, all was quickly remedied. Lobby furniture worn and soiled. Room was fine.

Friends_and_family Family

10/10

Exceptional

07 Jul 2026

Nick

All good! The pool was good along with the sauna and steam room

10/10

Exceptional

06 Jul 2026

Muhammad Arslan

One of my best hotel stays in UK. Very professional and helpful staff

Friends_and_family Family

10/10

Exceptional

06 Jul 2026

Caroline

Room was lovely, breakfast was excellent. Location also excellent. Right by the river, shops and Battersea park. Staff very friendly and helpful. We will be back.

Friends_and_family Family

10/10

Exceptional

05 Jul 2026

Tom

The staff were great, room was lovely, spa and pool were decent and the parking is very handy

Partner

10/10

Exceptional

05 Jul 2026

Vikki

Room was excellent and staff were extremely helpful!

Self

10/10

Exceptional

01 Jul 2026

Zainab

Our stay was absolutely amazing from start to finish! A huge thank you to the front desk representative for the complimentary room upgrade—it made our visit even more special and was such a thoughtful gesture.

The entire staff was warm, welcoming, and genuinely friendly. The hotel itself was exceptionally clean, well-maintained, and very comfortable, making us feel right at home throughout our stay.

The outstanding customer service, attention to detail, and spotless accommodations truly exceeded our expectations. I would highly recommend this hotel to anyone looking for a relaxing and enjoyable stay. We will definitely be back!

Partner

10/10

Exceptional

29 Jun 2026

Joseph

Great hotel!
Friendly staff, clean rooms - can’t complain.

Friends_and_family Friends

10/10

Exceptional

29 Jun 2026

Dipika

Check in staff were amazing. Room wasn’t ready but we got drinks vouchers and then a free roomUpgrade as I’d booked for my husbands birthday.
Staff were friendly and attentive and more than made up for the delay.

10/10

Exceptional

28 Jun 2026

Zoe

Great location, clean well appointed rooms with good coffee provisions. Didn’t try the breakfast as there are so many options nearby.

Partner

10/10

Exceptional

27 Jun 2026

nikhil

Great staff and location

Partner

10/10

Exceptional

27 Jun 2026

nikhil

Pestana Hotel staff was fantastic especially Luisa. We ended up staying a week as the trip to London was a mix of business and meeting family. Our prior reservation was of 3 days but she helped us extend our trip and ensure we have continuity in our existing room.
Rooms are comfortable and large. It has a great location near many vibrant restaurants in battersea power station. The park and river are right by it making it an ideal site to roam and take in the sun sets. The hotel has a chill lobby bar and a pool to relax. During our week long stay their sauna was not working but that was a minor issue and out of their control. Highly recommend

Partner

8/10

Excellent

27 Jun 2026

Mohammedur

The hotel was really nice, staff also, just a shame with the lack of maintained/working spa facilities at the time of my visit. Great location and easy to find.

Partner

2/10

Poor

26 Jun 2026

Sharondeep

Hotel staff gave our bag to another customer. Used CCTV to check after we insisted they locate bag and proceeded to tell us we left with the bag, we told them to continue checking and that’s when they realised it had been left with them and handed out to incorrect person despite the fact that it had a tag on. Therefore, had not even checked what they handed out and to who

Partner

6/10

Pleasant

26 Jun 2026

Jamie

Room was spacious, although the shower was a big let down. The breakfast is also very average, no coffee machines just push down conference containers and the general selection was no better than 3*. The staff were great overall an ok stay for one night, just missing some key basics to push the rating higher

Business

10/10

Exceptional

26 Jun 2026

Precious

The staffs were very welcoming.

Family_with_children

10/10

Exceptional

24 Jun 2026

margaret

Everything was good

Partner

10/10

Exceptional

22 Jun 2026

Richard

Booked 9pm and when I arrived 20 mins later they had cards done etc and I was straight in my room. Nice room and good amenities.

Family_with_children

10/10

Exceptional

22 Jun 2026

Andrew

The welcome was pleasant and informative, the room was clean and roomy and nicely decorated. Breakfast was delicious! We walked to the hotel so I can’t comment on the parking.

Partner

10/10

Exceptional

22 Jun 2026

Suzie

Very comfortable bed and lots of space in premium room. Only few signs of property tiring but kept very clean. Great to have pool but sadly sauna wasn’t working when we stayed which we were very looking forward to using. Great location.

10/10

Exceptional

22 Jun 2026

Alistair

Our room was great. We had a suite with lounge and dining area. The balcony had a good view over Battersea Power Station. Sauna was closed which was a shame but the pool (although a bit small) and steam room were good.

Business Partner

8/10

Excellent

16 Jun 2026

Sarah

Room on 6th floor facing west, overlooking Battersea Park (glimpses). Quiet and comfortable.

Signs of wear and tear; one lamp didn't plug in, walls scuffed, bathroom quite tired and shower door didn't close properly, bathroom lights sporadic and loose connection.

Didn't interact with staff at all apart from checking in.

Self

10/10

Exceptional

15 Jun 2026

Adrian

Staff here were great, accommodation was clean and spacious, location was handy for Chelsea and Battersea Power Station, overall was very pleased with my choice and will definitely stay here again

Partner

10/10

Exceptional

14 Jun 2026

Adam

A great location opposite Battersea park. Very clean and spacious room, comfy bed and all the staff were very helpful. We had a great time.

Partner

10/10

Exceptional

12 Jun 2026

David

A lovely hotel in a very convenient location. The breakfast was excellent. Right across from the park, a short walk into Chelsea over the bridge.

Partner

8/10

Excellent

11 Jun 2026

Helga

Staff was standoffish.

Partner

8/10

Excellent

11 Jun 2026

Lynne

Short walk to Battersea power station reception staff were very welcoming and accommodating they retained our luggage after check out. Lovely welcome at breakfast and you can request freshly made cups of coffee. Our room was quiet on the park side. A comfortable stay !

Partner

8/10

Excellent

11 Jun 2026

Keith

Great location.

2/10

Poor

09 Jun 2026

James

Sadly the stay wasn't great. The room had faulty hot water, the toilet kept running on and there was loud music playing into the early hours. When I raised it with staff upon check out, they said simply, 'please let us know earlier next time'. I'd checked in late, was tired and didn't want to change rooms by the time I realised all of the above. Poor show.

Self

10/10

Exceptional

09 Jun 2026

Vanessa

Hey clean and maintained also very central to everything. Walking distance to the main shopping and restaurants :)

Family_with_children

10/10

Exceptional

08 Jun 2026

whitney

Great place. I wish I had more time to experience the spa. This is an excellent location for the Battersea Power station

Partner

8/10

Excellent

08 Jun 2026

Harry

My partner and I recently stayed at the Pestana Chelsea Bridge Hotel for a last-minute anniversary getaway, and overall we had a lovely experience. From the moment we arrived, the staff were welcoming, attentive, and made us feel well looked after. Check-in was quick and easy, which helped us settle in and start enjoying our stay straight away.

One thing that really stood out was the cleanliness of the hotel. The entire property was spotless, from the reception area to the hallways and our room. Everything felt fresh, tidy, and well maintained, which made our stay even more comfortable. The room itself was spacious and relaxing, although I do think a few more toiletries should be provided, especially for a four-star hotel.

The swimming pool was definitely one of the highlights of our trip. It was clean, well kept, and a great place to unwind. The only downside was that there were no spa staff available during our visit, and unfortunately the sauna was broken, which was a little disappointing as we were hoping to make full use of the facilities.

Breakfast was good overall, with a nice variety of options available. There was plenty to choose from, whether you wanted a cooked breakfast, pastries, fruit, or cereals. Some of the hot food was a little lukewarm, but it was still enjoyable and there was enough choice to suit everyone.

We also loved how peaceful the hotel was. It never felt loud or overcrowded,making it perfect for a relaxing break away. If you’re planning to stay

Partner

10/10

Exceptional

06 Jun 2026

Lilly

Great spot. Despite traffic on bridge still very good.

Self

10/10

Exceptional

05 Jun 2026

Julie

Perfect location, excellent facilities. Friendly staff.

Partner

10/10

Exceptional

05 Jun 2026

Gillian

If you are looking for a hotel near Battersea Power Station and 5-10 minutes walk to Chelsea this hotel is perfect. Exceptionally friendly and professional staff, very large rooms and huge comfortable beds. Breakfast very tasty. I couldn’t fault this hotel. I will definitely book when I am next in London.

Self

10/10

Exceptional

05 Jun 2026

Sarah

Convenient spot and nice hotel

Self

8/10

Excellent

04 Jun 2026

Neil

Good, well situated hotel. Clean and, mostly, well maintained. Staff mostly helpful (although the young woman on reception could gave been more friendly and helpful).

10/10

Exceptional

03 Jun 2026

ali

It was nice and clean room with wide view. My son loved its swimming pool. It was always clean with clear water.

Family_with_children

10/10

Exceptional

02 Jun 2026

Andrew

Booked one night due to locality to U.S Embassy for daughters visa and the hotel didn’t disappoint very helpful friendly staff on arrival, the room was perfect for way we needed and very clean, the hotels spa pool and steam room was ideal after our travel day.. location and travel links were fantastic will 100% stay here again on our next visit thanks

Family

10/10

Exceptional

01 Jun 2026

Charlotte

We had a lovely room that was very clean and comfortable. Was close to all we needed with shops and restaurants and the tube.

Family

10/10

Exceptional

01 Jun 2026

Avter

We got a ungraded room due to having stayed there before.
Staff are helpful and location is great
Will definitely stay again

Partner

10/10

Exceptional

31 May 2026

shane

I booked a night at this hotel for
My partners birthday and the staff were exceptional.

We were really well looked after and the room was decorated and made the whole experience even better.

Thank you once again for your hospitality.

Partner

10/10

Exceptional

31 May 2026

Rebecca

Fantastic hotel, within easy walkong distance of shops, restaurants and shops.
The pool is lovely, it is not huge so best to try and plan a swim when it isnt busy.
The rooms were very clean and the bed was extremely comfortable. The staff were very helpful, nothing was too much trouble.

Partner

6/10

Pleasant

31 May 2026

Jelena

The room was good size, however all the furniture had significant signs of wear and tear. It could use a refresh. The pool was nice, however the steam room had a mouldy smell and sauna was out of use, which was disappointing. The staff was generally nice, the only let down was that we have asked if we could get another bottle of water in our room as it was over 25 degrees in London this weekend, and we were told that only one bottle was complimentary on the arrival regardless of the duration of the stay. I would expect that a bottle of water wouldn’t be an issue in a 4 star hotel. Location was great, loads of restaurants nearby and underground was 10pm walk. Overall okay stay, a bit overpriced for the service provided. Won’t be on my list for the next London visit.

Partner

10/10

Exceptional

30 May 2026

Graham

All fine, just as expected.

Self

10/10

Exceptional

29 May 2026

Emily

Had a wonderful stay. The staff was very nice and helpful. The room was clean and modern. My only slight disappointment was that the pool closed early by 8 PM. After being out walking all day is when I would want to take a dip. Otherwise, would definitely stay again!

Self

4/10

Poor

28 May 2026

Karen

Room was not clean and the kitchen sink area had broken and stained glass

Family

8/10

Excellent

27 May 2026

Athena

Great hotel and location . In need of a renovation

Family_with_children

4/10

Poor

26 May 2026

Sarah

The room needed seriously updating. Black mold between the tiles in the shower with a small of drains emanating from the grille in the shower. Stains on the carpet. Tap in the sink was so close to the edge it was impossible to wash your hands properly. The breakfast for £16 per person was a disgrace. All the hot food was either cold or lukewarm. Coffee was lukewarm. Toaster took forever. I have stayed in better 2 star hotels. So disappointed and I would never stay here again.

Friends

10/10

Exceptional

25 May 2026

Huw

Brilliant location just off Chelsea Bridge and a short walk from the Chelsea Flower Show and Sloane Square. Big bedroom with comfy bed.

Partner

10/10

Exceptional

25 May 2026

Shigufta

Nice clean room
Nice coffee machine
Great top floor view
Good breakfast

Family

10/10

Exceptional

24 May 2026

Shirley

Fab hotel, rooms are spacious and beds comfy. Lovely bar area and staff were excellent as well as the reception staff. Great location. Breakfast was very good, lots of choice. My only criticism is I feel that the orange juice is watered down which makes it taste a bit naff. We didn’t get the chance to use the spa but we will definitely stay again and make sure we make time to use the spa facilities. Would highly recommend.

Partner

8/10

Excellent

22 May 2026

shuntaro

Staff were nice and the location was good.

Self

8/10

Excellent

21 May 2026

Carol

The hotel is well situated and the staff are amazing the food is terrible the breakfast was cold and congealed eggs horrible ordered some bar food and it was like Iceland quality

Business

8/10

Excellent

21 May 2026

Lindsay Clare

Well located to Battersea power station. Very short walk. A bit longer for the Tube station. We actually did use the pool and steam room which was nice after a long day in London. Very small pool though. The room was comfortable and spacious albeit the decor was a bit tired looking. Staff were pleasant.

Partner

10/10

Exceptional

20 May 2026

Jack

Lovely hotel, rooms are lovely and the most comfortable bed ever. Staff are very friendly. Would highly recommend this hotel for business or leisure stay

Self

10/10

Exceptional

20 May 2026

Finley

Absolutely perfect

10/10

Exceptional

16 May 2026

Pauline

Room was spacious and clean.

Partner

10/10

Exceptional

14 May 2026

Bakul

Nice stay. Staff very welcoming and helpful.

Family_with_children

10/10

Exceptional

12 May 2026

Marlene C

We only stayed 2 nights with no breakfast.
The hotel is in a lovely location with the Battersea Park right in front, the old power station shopping close by and a food court just around the corner.
The spa is included in the price, and it includes a pool, a wet and a dry sauna, and gym.
Very comfy beds and clean room. Comfortable.

Partner

10/10

Exceptional

11 May 2026

mark

Great hotel, very near Battersea power station. Sauna and steam room and pool .

Self

10/10

Exceptional

11 May 2026

Kim Yew

The room was not ready at the checking in time - 4 pm so the hotel rectified this by giving us an upgraded room.

The staff in the restaurant were excellent along with the food , quick , tasty and good value. Breakfast there was a good choice.

This was a work trip and arriving late the night before and leaving early the following morning I didn't have the opportunity to use the facilities - pool / gym.

Location excellent with a public car park next door - it would have been good if there was a special rate for the hotel guests... BUT as a female traveller it was excellent to know that you can only enter the car park with a valid parking ticket and being manned 24/7 meant I felt very safe.

I would definitely recommend this hotel.

Business

8/10

Excellent

11 May 2026

reza

It was difficult to book a business conference room during our stay. We emailed the staff member in charge but did not receive a timely response. Unfortunately, the front desk was not very helpful in resolving the issue either.

Business

10/10

Exceptional

10 May 2026

Antonia

Really good location for Chelsea and Battersea. Friendly staff and lovely big room. The complimentary bottle of water was much appreciated. But so much door slamming and noise from neighbours I would have been sorely disappointed (and cross) if I’d planned a quiet lie-in. Maybe avoid rooms near the lift. One small additional point: the bottle of hair conditioner in the shower turned out to be shampoo so take some with you just in case. Also no body lotion or shower cap supplied.

Self

8/10

Excellent

08 May 2026

Terence

Lovely stay, very near Battersea Power Station. Lovely area, great staff

Partner

10/10

Exceptional

06 May 2026

Paulo

Great room, breakfast is ok, love the location too. Very good hotel

10/10

Exceptional

06 May 2026

Julie

Great location and facilities. Staff very helpful on reception. Near Battersea Power station and a walk over to Chelsea Kings Road.

Partner

10/10

Exceptional

06 May 2026

Sarah

Comfy bed, clean room and friendly helpful staff

10/10

Exceptional

05 May 2026

Lori

The room was large and clean. The bar eating area staff was wonderful and we ate there daily. All in all, an excellent experience.

Family

8/10

Excellent

04 May 2026

mark

Friendly and helpful, cheery team members. Breakfast was a standard affair, seen better. Hotel was clean and comfortable, just the shower was a challenge. Location for battersea park and power station is excellent. Would recommend.

Partner

10/10

Exceptional

04 May 2026

Emma

Well placed for Battersea and Chelsea, the hotel staff were extremely friendly. The room was beautifully decorated and my only criticism is that the UhT milk seemed to be off!
Minor detail, rest of the stay was 5 star

Partner

10/10

Exceptional

03 May 2026

Sally

Brilliant stay everything was perfect staff breakfast hotel position.
Will definitely stay there again.

Partner

10/10

Exceptional

01 May 2026

Jack

A nice modern hotel & room in a great location.

Self

10/10

Exceptional

30 Apr 2026

Sarah

Absolutely amazing stay!! The location is wonderful next to the park and the power station! Restaurants, shops and the best general store!!

10/10

Exceptional

29 Apr 2026

Caroline

Staff incredibly helpful and friendly.

2/10

Poor

28 Apr 2026

Nicola

Tired hotel , air conditioning does not work despite reporting it not fixed , noisy , then maintenance knocked very early to fix on day of checkout

Friends_and_family Family

10/10

Exceptional

28 Apr 2026

Alex

Clean room, great location and view

Partner

10/10

Exceptional

27 Apr 2026

Joshua

Great staff, doors arnt very sound proof

6/10

Pleasant

26 Apr 2026

Sindy

The bath plug wasn’t functioning properly.
None of the USB ports worked.
Breakfast was very disappointing- all the food was barely warm & at a cost of £17.00 I expected at least for the food to be hot- won’t be having breakfast there again.

Self

10/10

Exceptional

25 Apr 2026

Dinesh

N/A

Family

10/10

Exceptional

24 Apr 2026

Alan

Staff was very helpful

Family

8/10

Excellent

24 Apr 2026

Mohima

very nice area

10/10

Exceptional

23 Apr 2026

Evelyn

Very good

Family_with_children

10/10

Exceptional

23 Apr 2026

andrea

From check in to check out, this experience was perfect. Very spacious room, very friendly staff and good room service

Friends_and_family Family

10/10

Exceptional

22 Apr 2026

Alex

The hotel was brilliant, friendly staff, food was incredible and the spa was amazing

Partner

8/10

Excellent

20 Apr 2026

Matthew

Was a good hotel except for two separate interruptions in the morning by housekeeping wanting to clean the room. When checkout is 11am, please don’t keep harassing your guests.

Breakfast was ok. Standard fair. Coffee not that great.

Partner