Name: Extended Stay America - Seattle - Bellevue - Facto
Address: 3700 132nd Ave Se, Bellevue, 98006, US

6/10

Pleasant

09 Jul 2026

Conner

Had some minor issues with the stay but the staff helped to the best of their ability.
The room had upkeep issues, the lock did not always work, there were cigarette burns on the counters, no smell though.
The bed was clean and comfortable, and AC worked.
No shampoo or conditioner supplied in the room.
Plenty of parking, some sketchy people were lurking around the parking lot though and police did a drive through of the parking lot while I was there.
Overall the stay was acceptable but for the price I expected a much more up to date room, and safer feeling stay

Family

4/10

Poor

05 Jul 2026

Jose

Update the rooms the room reserved had and awful smell on the carpet and the bath tube was peeling from bad restoration.

Self

6/10

Pleasant

04 Jul 2026

Kim

Staff was very nice. Room was just ok, bed a little hard but slept great. Felt safe. Be sure to check in before 11pm.

Partner

2/10

Poor

03 Jul 2026

Nicole

We were locked out of our room for over two hours at one in the morning. We got back from the concert around midnight and our key wouldn’t work. My car keys were in the room, so we were stuck outside. The office closed at 11 and when trying to contact someone with their outdoor phone, no answer. Multiple people came to the office while we were sitting outside with the same issue. I called non-emergency and they sent an officer over when available. He was able to find someone to re-activate our card. Just an awful experience!

Family_with_children

4/10

Poor

03 Jul 2026

Dustin

We had reserved a room a couple months in advance and when we were on our way over driving over 4 hours we get a voicemail that they gave up our room? And because of the inconvenience having to downsize the room we didn’t get our money back from reserving the other room and or didn’t even get a discount for it…… over all room was decent and was good for the one night stay

Friends

6/10

Pleasant

25 Jun 2026

David

The check-in staff was welcoming and friendly. The property was not very clean. There was garbage stacked up in the corners of the stairways, hair in my bathtub and urine drops on my toilet. The rooms seem pretty shabby and worn. Some of the other guests were extremely loud, with one guest at the end of my hallway leaving his door open all day and the TV blasting. Thankfully it got much more quiet at night. I would expect to pay about $75 per night for rooms like this, but the cost was much higher than that. The surrounding area is fairly safe and close to restaurants and stores.

Self

6/10

Pleasant

23 Jun 2026

Rob

Front desk staff was very nice and helpful. Building and room was in poor condition, glad I only stayed one night.

2/10

Poor

21 Jun 2026

Alireza

Very disappointing experience. The room was dirty, there was leftover food from a previous guest in the refrigerator, and the exposed metal bed supports were a serious safety hazard. I hit my ankles on them multiple times, causing significant pain. The condition of the room was so bad that I checked out within two hours. Definitely not a hotel I would recommend.

Friends

4/10

Poor

20 Jun 2026

Tracy

Building needs a renovation, dirty couch, room smelled of cigarettes, tub was delaminating. Refrigerator, table and counters were clean. Bed was fine.

Friends_and_family Family

4/10

Poor

14 Jun 2026

Alan

Room smelled with stains on the carpet and furniture. Tub had been painted but half the paint had come off. Leg on couch was missing and was reported early in the day Friday but was not fixed. Definitely, worst Extended Stay experience I’ve had.

Partner

10/10

Exceptional

12 Jun 2026

Jiyeon

Room was clean and kitchen was useful.

Friends

2/10

Poor

09 Jun 2026

Andreea

Very low quality

Partner

8/10

Excellent

06 Jun 2026

Iris

El cuarto tenia fuerte olor a cigarrillo, pero estaba limpio y el personal muy amable.

Friends_and_family Family

8/10

Excellent

04 Jun 2026

roger

It was a good last minute book. you could hear through the walls but not enough to bother you and rarely. The staff were super responsive and very alert when it came to any issues (key card not working). overall a nice stay i didn’t go to breakfast so idk but i cooked inside and no smell. thankfully. The room was fairly clean the bed did have a lot of lint almost thought it was dirty… and can see the mold stains in the bathroom. just keep the door open for ventilation.

Partner

6/10

Pleasant

03 Jun 2026

Babatunde

Old and smells. Walk way and stair way are not clean.

Self

10/10

Exceptional

02 Jun 2026

Jose

The staff was excellent and the rooms were clean.

Self

10/10

Exceptional

31 May 2026

Jose

Kitchens need to be updated

10/10

Exceptional

30 May 2026

Jose

An updated kitchen with full utensils.

Self

2/10

Poor

25 May 2026

cynthia

It was stinky, toothpast on the shower wall. brown stuff in the lamp shade. overall just felt dirty from the parking lot to the room. won't go back.

Partner

10/10

Exceptional

14 May 2026

gary douglas

Good location

10/10

Exceptional

07 May 2026

Xuebing

Kitchen

2/10

Poor

04 May 2026

abdikafar

Avoid this hotel!!!!

I travel frequently, but this is by far the worst experience I’ve had. The facility is falling apart: the rooms are old, the AC failed, the door was difficult to open, and the toilet broke.

The service was non-existent. When the toilet broke, I couldn't get anyone on the phone. I went to the lobby, but the staff had left for the day. I tried the operator and the after-hours line multiple times with no luck. Rude service and zero accountability—stay elsewhere

Family

10/10

Exceptional

30 Apr 2026

Aaron

Enjoyed the stay will select this hotel again.

Self

6/10

Pleasant

24 Apr 2026

Raul

Leadership

4/10

Poor

22 Apr 2026

Molly

Bathroom was dirty, room smelled gross..

Self

10/10

Exceptional

10 Apr 2026

Erinaldo

Everything was good!

Self

10/10

Exceptional

06 Apr 2026

Sayed Asadullah

I booked the room one week ahead and when we arrived on check in time the reception told us that the room I booked isn’t available and he can give us another room in different building which was nearby. The room was not clean and the cooktop wasn’t working. The front door was not working properly. The sink in the bathroom was not working correctly. We did not like it.

Family_with_children

6/10

Pleasant

03 Apr 2026

David

The rooms were not cleanest, I've stayed there before and the floors were not cleaned. Some rooms smell strongly of smoke, and or mold. The property itself does not appear to be in the best condition. The staff member at the office named Mario was quite helpful and accommodating, so very grateful to him.

Partner

6/10

Pleasant

29 Mar 2026

Lindsay

I stayed here for a couple weeks during a move. You get what you pay for, and I needed an extended stay that wouldn’t break the bank. The property felt relatively safe but was not the cleanest, and some of the other guests lingering around outside made me a little uncomfortable but were likely harmless. My room in particular didn’t have heat, and someone came by to check it out but I asked him to come back later, he never came back. I tried doing laundry a couple times, and one night the machines didn’t work, the next night I wouldn’t use a few of them because they smelled terrible. The staff ranged from average to great, specifically the lady working the front desk during the week—nothing crazy she was just really nice and personable. Overall it was a place to stay, could’ve been worse, but this isn’t a luxury hotel.

Pet

4/10

Poor

26 Mar 2026

Cheryl

I’ve never walked into someone in a room that was mine, yet that’s what happened. The lobby employee gave me a key to my room and when I walked in there was someone’s things and them in the room!
I went back and told the employee and they asked if I checked the curtain since when it’s closed that means someone is in there. What!?! When I get a key for a room I assume no one else will be in it.
In my room, the kitchen faucet leaked and dripped all night, the microwave was filthy inside, what looked like mold was inside, and the mirrors in the bathroom was still dirty.

Self

6/10

Pleasant

17 Mar 2026

Yvonne

Front desk clerk was very nice. The issue I had was that there were no bath towels in the room, and I didn’t realize it until 4:00am when I had to shower.

Partner

4/10

Poor

15 Mar 2026

alexander

Property condition poor. Inside room. No cup, not coffee making facilities. No shower body wash. Kitchenette with no plates or cutlery.

Partner

2/10

Poor

23 Feb 2026

lynsai

Moister ants in the room, cigarette smell. Key card randomly stopped working. Concierge was kind enough to fix at 12am. Was not a good stay.

Self

2/10

Poor

15 Feb 2026

Terra

They downgraded my room from 2 beds to 1 bed and said they overbooked and i had 4 people with me and didnt have a place to stay for the night

4/10

Poor

08 Feb 2026

Juanita

I booked the room for my wife that suddenly needed a room and according to my wife the room had a real bad stench, an odor so bad she had to check out. Mario who was at the lobby informed her she could talk to management during business hours and I do so the following day and after speaking to GM Desiree and assist GM Hailey they were able to refund our one night stay. The staff on-site were professional and so were Desiree and Hailey, the only issue was the room, that my wife describes as a Motel 8.

Leisure Self

10/10

Exceptional

25 Jan 2026

Thomas

Clean, quiet, spacious, comfortable room. Friendly helpful staff. Good location and price. I have stayed here several times and will again.

Leisure Self

10/10

Exceptional

08 Jan 2026

Virginia

Clean room - great staff - quiet - everything worked.

Business

10/10

Exceptional

04 Jan 2026

Theresa

The room we requested was next to a room where people were smoking pot and it was drifting into our room. They transferred us to a smaller room with a queen bed instead of King which we had requested. Not sure if we shouldn't get some kind of discount? Anyway, the new room was very clean, and right next door to the lobby. The front desk lady, Stacie, was so friendly and helpful. We like this motel as it is so close to our daughter. Thank you.

Leisure Family

10/10

Exceptional

29 Dec 2025

Jingjing

Spacious and clean room

Leisure Family

2/10

Poor

28 Dec 2025

Lauren

I still have the knot and bruise from the restroom hook on the v restroom door. It’s painful.

Leisure Family

8/10

Excellent

28 Dec 2025

Imran Ahamed

Everything was wonderful. We had a very pleasant stay. Beds were too comfortable. May be breakfast can be improved.

Leisure Family

10/10

Exceptional

27 Dec 2025

Stephanie

The staff went above and beyond to take care of us.

Business

8/10

Excellent

20 Nov 2025

Devendra

Staff was helpful and courteous. The coffee machine was provided on request. The overall experience was good. There is a AMC theater near by.

Leisure Family_with_children

4/10

Poor

17 Nov 2025

Wayne

I stayed 25+ yrs ago,I thought it was great. Nothing has been updated. Very poor shape. Lights don't work bath fan doesn't work bath was dirty,& stained. Grout was black. No coffee machine. No utensils, worst breakfast ever, coffee was empty. Looked like some animals had been chewing on the bottom of doors. Good location is all you have going.

8/10

Excellent

12 Nov 2025

Jose

Clean room. Shops nearby

10/10

Exceptional

07 Nov 2025

Terry

Room was clean and shops were very close by…walking distance.

Leisure Partner

8/10

Excellent

04 Nov 2025

Crystal

For the most part everything was good except we had ants in our room and no coffee.

Partner

10/10

Exceptional

03 Nov 2025

Chris

Clean place

Business

6/10

Pleasant

03 Nov 2025

Crystal

I have stayed here before and it's a basic hotel but I do love the fact that there is a kitchen in the rooms. The breakfast is basically nothing so don't expect it to feed you unless you like to live on nurtrigrain bars and coffee so don't go expecting a real breakfast. Our first room had issues with the fridge but the next morning we were able to get moved to a room where everything was fine and the rest of the stay was pleasant. Hotel is within walking distance of many different stores and restaurants and easy to access from the 405 and I90.

Business

8/10

Excellent

27 Oct 2025

Carlton

Clean rooms

8/10

Excellent

27 Oct 2025

Caryn

Clean, well maintained rooms and friendly staff. I didn’t notice breakfast and it wasn’t mentioned when I checked in.

10/10

Exceptional

26 Oct 2025

Janet

Perfectly fine. Great value for the pricr

10/10

Exceptional

21 Oct 2025

Theresa

First time staying here. Manager and staff were very nice, helpful and courteous. The room was very big and clean. We will definitely stay here again.

Leisure Family

10/10

Exceptional

11 Oct 2025

Danielle

Staff is great.

2/10

Poor

08 Oct 2025

lynsey

A cop car was driving up and down the parking lot patrolling the hotel … lights flickered about to burn out, garbage was overflowing in the dumpsters. We walked into the room and immediately walked out, the smell of massive toxic cleaning materials gagged us. We drove away and stayed at another hotel. Didn’t get our money back.

Leisure Family_with_children

4/10

Poor

08 Oct 2025

Debra

Kitchen not furnished with utinseals, plates or anything else

Friends_and_family Family

2/10

Poor

04 Oct 2025

CHRISTOPHER

Billed online as a hotel. This is a motel - doors straight to outside. Sketchy characters doing who knows what at 1AM outside their room. Sticky candy strewed across and stuck to stairs leading to upstairs room. Broken flashing light just to give it that special 'place to get hurt' feeling. Will NOT go again. Will NOT use hotels.com again - they can't tell a hotel from a motel.

Friends_and_family Family

10/10

Exceptional

03 Oct 2025

Andrew

Very close to any amenity you would want while traveling, to include quick n easy food, a Target, and a movie theater. On top of that, you're only 10-15 minutes from Bellevue Square and even better food, dining, and shopping.

Business_and_leisure Self

2/10

Poor

03 Oct 2025

Terrence

The room smelled of old stale urine & smoke. The carpets are so dirty I was afraid to take my shoes off and the walls are stained with grime I’ll never say here again or even recommend anyone else to stay here either unless you wanna be in a shelter type atmosphere you gotta pay for. The owner needs to invest in a remodel or at least a better cleaning staff I’ve never been more disappointed or grossed out by a place before didn’t stay the whole time I just slept in my car and couldn’t get refunded my money nor was I able to change rooms.

Business Family

6/10

Pleasant

28 Sep 2025

Alexis

Bed is just a mattress on a metal frame. Room was fine. Clean. Very outdated. Parking lot is tight

Partner

2/10

Poor

26 Sep 2025

Drew

MOLD all over the bathroom ceiling. Carpet was wet with stains and smelled like bleach had just been poured all over.
My lungs got so tight in the room that we had to leave for health concerns. One of the nastiest rooms I’ve ever been in.

Friends_and_family Family

4/10

Poor

12 Sep 2025

Edgar

There is a lot of signs that say no smoking. The room is penetrated in smoking smell very bad smoke odor.

Business Self

2/10

Poor

10 Sep 2025

Peggy

There is nothing to like about this place. I can't list all of the horrible things.

Leisure Family

4/10

Poor

31 Aug 2025

Markus

Poor maintenance

Poor maintenance. To holder fell off the wall and hurt my wife’s foot.

Partner

6/10

Pleasant

26 Aug 2025

Mary

Needs updating. Curtains had holes, the bottom of bathroom door is splitting, door on bathroom cabinet broken

Leisure Family

6/10

Pleasant

24 Aug 2025

Greg

The staff was practically non-existent, both when I tried to check in and when I tried to check out. The room was nice, jut poorly lit.

Leisure Self

2/10

Poor

17 Aug 2025

Katie

Staff had no idea what was going on. Took over an hour to check in. Took over a day get access to wifi. Did not get any dishes/pans brought to the room for the kitchen. Horrible service but the room itself was a great setup. Would be great with better staff.

Business_and_leisure Partner

10/10

Exceptional

16 Aug 2025

Shannon

Check in was great, simple, and the desk clerk was nice

Leisure Family

2/10

Poor

11 Aug 2025

Christina

It was very gross for the location there was piled up garbage everywhere at all stairways and it stunk real bad and there was no dishes offered to us or even told to us how it worked or how the breakfast worked the muffins were dry it says breakfast in the booking not crap like this I spent $189 for 1 night 1 tiny shampoo for 2 people seriously blanket one very thin just really bad shape for the are was very dissatisfied wish I could get my money back or a another stay in a different area in hopes maybe is better this place not happy I would not recommend this Factoria location ever. Christy smith

Leisure Partner

6/10

Pleasant

09 Aug 2025

Jaime

I have stayed here before but was a little disappointed this time.the light in the kitchen was out. There was a hole on the wall by the front door and the tub was missing its porcelain liner. lithe

Leisure Family

2/10

Poor

01 Aug 2025

Kim

Don’t stay here

WiFi didn’t work, filthy, bugs, smelly, rude front desk at check in, no coffee or breakfast as promised in the purchase of the room. Way over-priced.

Partner

2/10

Poor

01 Aug 2025

Linda

The property looked ok on the outside, but the rooms were filthy, damaged, and appliances did not work correctly. The \"breakfast\" was packets of instant oatmeal . That's it. It took 15 minutes for the evening desk attendant check us in.

Leisure

6/10

Pleasant

29 Jul 2025

Ron

Good location but old

Great location. But the facilities are very old and need upgrades

Friends_and_family Family

8/10

Excellent

27 Jul 2025

Cheryl

Clean, needs better breakfast

Leisure Friends

2/10

Poor

26 Jul 2025

Carla

This was a nightmare stay! Do not go to this place.

4/10

Poor

21 Jul 2025

Katy

Decent location. Needs to be updated.

Leisure Family

6/10

Pleasant

21 Jul 2025

April

Booked a two queen room and was given a King with pullout bed. After talking to the front desk it seems like the district manager changed my reservations and the staff was unable to accommodate my requests due to full capacity. The manager was able to offer a second room to rectify the situation. Both rooms smelled, the hotel needs mahor upgrade, and even though we were in a relatively safe area, that was no the case on the hotel grounds. I do not recommend this place. I only gave a three star because the ladies at the front desk were kind and deserve better.

Leisure Family

2/10

Poor

16 Jul 2025

Hugo

I arrived late in the evening to check-in, and found out they had given my room away.They made zero attempt or even an apology. The staff there didn't care at all. I ended up sleeping in the car that night. Completely unacceptable.

Business

2/10

Poor

15 Jul 2025

Lisa

The unit was old, outdated and smelled so bad. For the price I paid, I expected better. There was overflowing trash in the trash bins by the stairwell and it also smelled really bad there too.

Leisure Family

2/10

Poor

13 Jul 2025

Jose Luis

Came back from a concert and were locked out of the room until office staff came in at 7am. Would not recommend this place to anyone.

4/10

Poor

13 Jul 2025

Sylvia

Let’s see, kitchens had no utensils or cookware or dinnerware. When I called and asked for some, I was told they’re only given to those booking a stay for 7 days or more. The smoke alarm had a cage around it, I’m assuming to prevent ppl from turning it off. The electric burner was rusted. I have pics! I would not recommend unless you don’t care.

Leisure

2/10

Poor

06 Jul 2025

Jules

This seemed a place that housed transients.

Partner

2/10

Poor

05 Jul 2025

venkat

Stinky Garbage cans at every stair case, rooms are old. Toilet did not work, inexperienced staff. Internet was good when paid. Check out was easy. Construction around the property

Leisure Family

6/10

Pleasant

28 Jun 2025

Anastasiia

I stayed for one night and specifically chose a room with a kitchen. While the room did have a kitchen, there were no utensils or cookware at all — nothing for eating or cooking. On the positive side, I really liked the hotel’s location — it was very convenient and pleasant.

Leisure Partner

2/10

Poor

27 Jun 2025

Albert

If you like Ghetto at a premium this is for you!

Paid $240 per night and it was by far one of the worst stays. Have stayed at better Hostels.

Overall cleanliness was terrible. Stairs as d grounds were very dirty.

Room smelled like smoke and noise level from neighboring rooms was bad. Very noisy

Business

8/10

Excellent

27 Jun 2025

EDNA

The place

10/10

Exceptional

25 Jun 2025

Rebecca

Andrea was wonderful!

Leisure Family

2/10

Poor

23 Jun 2025

Thomas

Dirty. The picture on the website must’ve been a newly painted and touched up room. The bath tub was cracked and moldy. Checked out early and now fighting to get my money back.

Leisure Family

4/10

Poor

17 Jun 2025

chery ann

Not a good place to stay if your vacationing, dusty and dirty on the stairs and outdated, our room has missing drawer and trash from previous guest wasn’t taken out in the bathroom, sofa bed so old and no sheets i have to ask, and they store trash by the stairs and it stinks and cigarette butts everywhere and the lady that checked us out was kinda rude.

Leisure Family

10/10

Exceptional

16 Jun 2025

JASON

Great Area. Stay was comfy.

Leisure Partner

8/10

Excellent

07 Jun 2025

Sarah

It was ok

Business_and_leisure Self

10/10

Exceptional

12 May 2025

Araceli

Everything good!

8/10

Excellent

01 Apr 2025

Ashley

Staff were so sweet and helpful. Room was clean and livable but nothing fancy. Overall good experience.

Business_and_leisure Family

2/10

Poor

01 Apr 2025

Jerry

Crazy night and NO sleep

The staff was trying to be very helpful. But I requested 2 queen beds they had that, but it was upstairs. I asked if they had anything ground level, they tried there hardest to fine it was a no go. I said I would take the king with hide abed if it was ground level again, they tried there hardest with no lucky. So, I excepted the second level room, but it turned out to be the king with hide abed. I slept on the hide abed. I would have been better off on the floor. Two days later and I still have back pain & feel bruised today. There was no coffee machine, no hide a bed sheets, no trash can, I had to call for all of those items. It was miserable. If I was going to be 2 level, I needed my 2 queen beds. I was trying for ground level because I was traveling with my parents (87 years old ) with heart disease and leg issues. my dad had to take nitro to make it up 2 level, thankfully it worked for him. I did not know how to cancel my room to find a better solution which your staff had found for me at another of your hotels. I could not pay twice for one night. I would appreciate how to contact you to cancel if need be, all your staff could say was call you there are no numbers to call. You hide a bed is old and needs replaced it was like sleeping on gravel, no one space with out bumps.

Friends_and_family Family

10/10

Exceptional

24 Mar 2025

Brianna

Everyone is so kind and so accommodating

Business Self

10/10

Exceptional

24 Mar 2025

Brianna

Everyone is so nice and so accommodating!!!

Business Self

10/10

Exceptional

21 Mar 2025

Annie

My stay was comfortable and good, however you do need a car if you are staying at this hotel.

Friends_and_family Family

8/10

Excellent

12 Mar 2025

Stephanie

It was a pleasant stay an love the. Cleanliness of my room price was a little high would’ve been better if it had a better breakfast, but can’t complain, I got to eat and it was quite nice

Business Partner

2/10

Poor

11 Mar 2025

Jack

The room was in awful condition, drapes almost falling off, holes in the furniture. No ice to had anywhere I was left with 1 cup. Worst was getting into bed and after an hour I stared itching, from the bleach that hadn’t been rinsed off or used to much to wash the linens I had to sleep in my sweats to keep the itching from keeping me awake most of the night.
I filed a complaint and the desk person agreed and apologized. No way to operate an hotel and charge what you do for a room. I checked out that morning to find a clean place to stay.

Leisure

4/10

Poor

10 Mar 2025

SANDRA

Very basic hotel in bad need of updating. Our room had a distinct odor which I can only attribute to guests being allowed to cook. There was some mildew smell near the tub as well. Beds were “ok” but mine squeaked. Pillows were flat. The blackout curtains could not fully block the bright LED lights outside - glad we had sleep masks. Definitely needs some upgrades and maintenance.

We also got the vibe that shenanigans take place on property. A couple of times cars were parked in the driving lane (not parking stall), lights off, and people were in the car. Hmm…

Business Partner