Inn at Lake Washington By OYO I-405

4/10

Poor

12 Jul 2026

Jenna

Frustrating. This property does not honor the “pay at the hotel” option on ANY third-party platform and will cancel your reservation without informing you. Then tell you that you have to rebook and not honor the original cost.

The general manager, Rosemarie, claims that the third-party platform doesn’t transfer customer information so they can’t charge the card if there’s a no show. If that’s the case, then how is the information transferred over if you pay immediately on the third-party platform?! You have to fill out the information for both options. Make that make sense… I have 20 years of customer service experience and I trained employees at my prior job. This was not handled well. I wish I would have spent more money and booked somewhere else. Also, I booked this hotel in October and they charged my card that month to verify the card on file was valid. They canceled my booking a month prior to my stay. Expedia still showed that it was STILL booked on my end.

The GM blamed it on Expedia and not on OYO. Also, I handled these issues at my prior job with EDI issues between third-party platforms and my company’s. It’s not difficult to fix. Maybe it’s above her pay grade and she doesn’t have the authority to adjust costs.

My review: Loyalty and repeat business, empathetic issue resolution, and transparent communication— 0. This could have been handled better.

In other words, spend a few dollars more and stay somewhere else.

Self

2/10

Poor

12 Jul 2026

Simon

DONT STAY AT THIS PLACE. RUNNN
DONT STAY AT THIS PLACE. RUNNN
DONT STAY AT THIS PLACE. RUNNN
What kind of a rental facility that doesn't have a 24hr front desk. This business needs to be shut down. We did not get to stay and can't even get our money back. We had a 15hr drive and booked 2 rooms at this place when we arrive the front desk/reception area was already close and they left a little note saying that if you arrive late there is nothing they can do. They provided a contact number but nobody answers. To the management at this Inn/Hotel/Motel you got lucky.

Family_with_children

2/10

Poor

11 Jul 2026

Vanessa

We booked through Expedia and there was nothing in the main print that said the motel closed at 8pm. We weren't going to be arriving until 30 min. after that so I never would have booked it unless I had found and read the finer print that they close at 8pm. I only paid the reservation fee initially but then was charged for a no show fee of more than the price of the motel, though I am the one that showed up, but the motel didn't! Have requested a refund.

Family_with_children

4/10

Poor

07 Jul 2026

Jonathan

This is a place where people actually live month to month, having their whole lives set up in these rooms. Old designed room and equipment, some of the walls have patch work and you can tell when an animal stayed in the room prior to you. Never used the laundry room, the WiFi was constantly going out and stayed off for the majority of my stay. The air conditioner in my room on the other hand didn’t work my entire stay. Cracks in the bathroom floor and shower as well as the tub even though the toilets work fine. The keycards deactivate if they touch your phone so you can constantly get locked out, especially after 8pm when the front office decides to close for the night. Customer service will not help you in the event that this occurs and will leave you on the phone while you hear them breathing in the background until they decide to hang up. You’ll be stuck outside or in your car until 8 am the following day, or later if they decide not to show up until after that time. I was charged $100 as a holding fee only to be returned $40 for undisclosed charges for which they haven’t told me. If you need just a bed and four walls without any amenities or proper service, by all means stay here. Where there are some people living in there cars in the parking lot during the night doing sketchy activities behind buildings. Not recommended.

Self

2/10

Poor

05 Jul 2026

ShaunaLee

Disgusting location. Not safe. Staff wasn’t available when arrived. Air conditioning did not work. What a rip off. Should have slept in my car

6/10

Pleasant

02 Jul 2026

Dara

Staff was nice, had ants and roaches in the room

Partner

8/10

Excellent

01 Jul 2026

Maria Luisa

La alberca estaba fuera de servicio

Business

2/10

Poor

01 Jul 2026

Ave

Used to be a nice place to stay, but has really gone down over the years. Needless to say, won't be coming here ever again.

Partner

6/10

Pleasant

28 Jun 2026

William

Tv didn’t work. Sink drain didn’t work

Partner

2/10

Poor

27 Jun 2026

Lavada

Yeah, I stayed there on 6/26 2006 reason why I rent that room is the pictures online is beautiful. It was supposed to have be very clean and have a comfy chair as I don’t sleep in a bed. I have to sleep sitting up they were supposed to have a free continental breakfast. That was a lie. The room was so dirty and disgusting. I had no Internet the whole night I was there. There was no comfy chair. It was an old wooden Rickty like dining room chair the room did not have any toothpaste all that offer you was a soap and two little bitty shampoos hardly any towels the room smelt like BO body odor so I left that room that night did not even stay, didn’t care about getting my money back I was not going to stay there so Do not trust the pictures online. Do not listen to anything that anyone says online about that hotel because it’s not what it is. their Internet didn’t even work. i’m so mad that I wasted $150 on a dirty nasty ass room.

Self

4/10

Poor

25 Jun 2026

Rod

Nothing enjoyable with this place. Internet was slow to none.

Friends_and_family Family

4/10

Poor

25 Jun 2026

Christopher

Get ready to pay a large deposit and get lectured at check in. Lots of rules. The rooms are old and musty and smell funny.

Self

2/10

Poor

22 Jun 2026

Ajay

Booked late at night only to get there and realize Check-in closes at 8pm! And they have a sign posted that they will not make any effort for late check-ins. Never seen any place that closes check-in this early. Wasted my time and money booking and driving here. I feel like something that crucial should have been highlighted info so you don’t easily miss it.

8/10

Excellent

21 Jun 2026

Alfredo

Place is good to stay has the essentials but TV does not have signal

Friends_and_family Friends

4/10

Poor

20 Jun 2026

Leonie

The information for this property said they had leave storage. We asked and was advised that no, the could store our luggage for checkin later that day. They could provide us with a room at an additional $40 charge. Even though it’s sitting there empty and ready.
The property also said it had daily housekeeping. We returned to our room at 3pm to no housekeeping and when I called reception they advised I had to take my used towels to reception where they would replace what we brought down.
The tv in the room wouldn’t work unless you could log in to your own streaming service. They had no food/restaurant available and even though there is a pool, it’s not being used.

Partner

2/10

Poor

19 Jun 2026

Joshua

woke up the next day with about 25 bed bug bites. had to throw away all my clothes i was wearing. terrible experience.

Self

4/10

Poor

18 Jun 2026

Carlo

Staff very unpleasant,reception opens late in the morning and closes early at night,rooms need updates , curtains ripped ,very noisy ,especially first floor rooms,when other guests on the second floor walk the flooring creaks badly.

Self

6/10

Pleasant

18 Jun 2026

Ann-Maree

I am very unhappy with this booking it was made last September but was cancelled without my knowledge by their agent OVO
Luckily hotel reception rebooked for same price and that there was a vacancy
The manager of hotel stated he would refund my booking fee of $25USD please notify when refund is available

Partner

4/10

Poor

16 Jun 2026

Brenda

Didn't have the family suite that I booked, that's fine. The bathroom was nasty
Dirty tub, cracked peeling walls. Black ants crawling in the bathroom. The toilet was newer, and flushed well. Water pressure was nice. Pictures overall of the hotel online are misleading. They need a major remodel.

Friends_and_family Family

8/10

Excellent

14 Jun 2026

Juan A

Hotel is very decent decent and the price is not bad at all

Self

2/10

Poor

13 Jun 2026

Nicola

You could not pay me enough money to stay at this place again. Woken up every night by the other guests, lots of drunks in the area. Broken down car, flat tyres, filled with empty bottles in the car park. I felt unsafe every night, we decided to leave early as it was horrific. Do not stay here.

Partner

2/10

Poor

11 Jun 2026

Cedric

The office is only open until 8pm. I irked late so I was unable to check in. There is an online check in process however….i was not aware. I have been charged a no show rate of 70 dollars and change. There was NO ONE at the property and the property looks like a crack dealers house with residents not a hotel for travelers. Honestly I wouldn’t have stayed there anyway. Had I checked in online and showed after 8 pm. How do I get my key!!!!!?????

This should not be an option you have as it is an unsafe place to stay and they are just stealing peoples money by closing the office so you can’t check in.

Self

8/10

Excellent

08 Jun 2026

David

The room was clean and comfortable.

Self

2/10

Poor

07 Jun 2026

Zachary

Never stay here

2/10

Poor

06 Jun 2026

steve

Visiting from Canada with my daughter, I accidentally left my passport in my hotel room and didn't realize it until I reached the border. Unable to return home, I immediately tried contacting the hotel.

Unfortunately, there was no way to reach hotel staff after 8:00 PM. I drove two hours back to the hotel and repeatedly called the posted after-hours number, but it went straight to voicemail every time. I called more than 40 times with no response.

By then it was after midnight, and my daughter and I were sitting in the parking lot wondering if we'd have to spend the night in the car until morning.

What concerns me most is that this wasn't simply an inconvenience. If a guest had been locked out of their room, experienced a medical emergency, or needed urgent assistance, there appeared to be no reliable way to reach staff.

Fortunately, a security guard eventually arrived and was able to locate my passport.

After another two-hour drive back to Canada, I didn't get home until after 4:00 AM, despite having to be at work at 8:00 AM.

The next day, it was nearly impossible to reach the front desk. When I finally got through, I was told someone would investigate and get back to me.

Nobody ever did.

Family_with_children

2/10

Poor

05 Jun 2026

James

I’d never recommend nor would I ever attempt too use the site or services!!!
I’d recommend for ppl NOT too use the service they provide as it’s the opposite!

10/10

Exceptional

01 Jun 2026

Jessica

The price was great and lots of parking.

10/10

Exceptional

01 Jun 2026

Jecelyn

Highly recommended. Rate is all worth it very cheap and rooms are very clean. Thanks to the hotel workers that is very friendly and approachable.

Partner

6/10

Pleasant

01 Jun 2026

Shannon

It was ok for what it is

Family

2/10

Poor

31 May 2026

Carmelo

The actual room is clean. The bathroom is terrible. The tub needs to be changed, wall is peeling off. TV is not working, telephone is dead, main door inside lock is hard to lock. Microwave is rusty not fit for foods!! The worst part was invasion of our privacy when we were resting in bed. The front desk issued another key to another guest. We got so scared when a tall man with long hair just entered our room. He came back with the front desk guy thinking we were intruders!! The front desk guy said computer malfunction! No it was human error. We were issued keys by another front desk a woman who we think was more responsible.. This is BIG mistake!!!! Invasion of our privacy and suspicions that we were intruders!!! We just arrived from Alaskan cruise and booked this months ahead.

Family

10/10

Exceptional

31 May 2026

Jessica

Price is great, and room was spacious, quiet, safe, and a great value for the price.

Self

2/10

Poor

31 May 2026

Bakar

They did not let me check in my room the management they told me that the business hour is over. They will not help me to check in my room. After that, I called. Expedia team and they did not helping me about that. They told me I supposed to be there 3 PM but my flight was delayed. I got there like 1130 pm even earlier I called the Expedia. I let them know that I’m gonna be delayed. My flight is delayed. I’m not gonna be there before 11:30 and they didn’t do anything for me. And I did not stay at the hotel. I book another hotel and I pay another money. I called Experian to refine my money or let them let me check in my room and they don’t do anything for me I have bad experience for Expedia

Partner

6/10

Pleasant

30 May 2026

andrew n

It was a good place to stay it was clean just not as updated as I would have liked

Self

2/10

Poor

27 May 2026

Jason

Could not check in because office was closed. Expedia refuse to give refund because they cannot get in touch with the motel. Was not told needed to be there by a certain time when booked. Avoid!

Self

6/10

Pleasant

25 May 2026

Philip

front desk/check in closes at 8pm and did not reopen at 8am as posted on the door. no coffee service in the room only in the office which was closed in the morning. Not terrible overall but definitely past its prime.

4/10

Poor

25 May 2026

john

Room smelt musty, dirty. Likely the carpet hasn't been cleaned in ages holding the smell. Small ants in bathroom roaming about and paint and decor from sometime in the 1990's when deep burgandy walls and carpet were all the rage. Stay for the low rates and keep your expectations low.

Family

2/10

Poor

23 May 2026

Rogelio

Bed and pillows were hard as a rock. Asked for accommodations ahead of time and we were never provided with them. One of our guests has an oxygen tank and we asked for a room on the first floor. Despite having room on the first floor, they refused and gave us a room on the 3rd floor. Stayed for 5 nights, was told there would be room service, but no one ever went in. Woke up to hundreds of ants in the sink. Everything is outdated, old, or broken. TV had white lines running across the screen, WiFi barely worked. Would not recommend.

Family

2/10

Poor

19 May 2026

Igor

Horrible accommodation

10/10

Exceptional

17 May 2026

Jessica

5☆ All Around. Pleasant Stay.

10/10

Exceptional

17 May 2026

Shane

Rooms were decent definitely one of those sleeper motels where outside looks rough but rooms are great

4/10

Poor

16 May 2026

Dale

Ground floor on the corner felt quite sketchy. Exhaust in the bathroom made the room almost unusable, but no way to shower without the incredibly loud fan also going. No way for someone to sleep when another person showering.

Partner

2/10

Poor

12 May 2026

Karen

No one to check us in. Found different motel. Sorry ass place

10/10

Exceptional

12 May 2026

David

Great room, great staff.

Self

4/10

Poor

10 May 2026

Kim

Would not recommend. Area not clean, no amenities, dark parking lot.

Self

10/10

Exceptional

05 May 2026

Derek

Great spot to stay and safe

6/10

Pleasant

03 May 2026

Giovanni Alejandro

I recently stayed at this hotel, and while it technically served its purpose, I wouldn’t choose to stay here again. The room itself had some noticeable cleanliness and maintenance issues. The carpet appeared quite dirty, with visible stains that made the space feel less comfortable. The shower setup was also unusual; the curtain was installed with what looked like a DIY wooden plank, which didn’t seem appropriate or secure.

Additionally, the hotel is advertised as smoke-free, but my room had a strong smell of smoke that was very off-putting and hard to ignore during my stay.

Overall, the room met the requirements for a place to sleep, but due to the cleanliness concerns and overall condition, I wouldn’t recommend staying here.

Partner

6/10

Pleasant

03 May 2026

Shawn

Clean room, nice staff, ragged/ripped towels, ripped shower curtain, sink handled one to tight the other to loose

Partner

2/10

Poor

25 Apr 2026

Brianna

Avoid here. The pictures online are no where near recent. I booked here for about 11 days for a short vacation between relocating from Washington to Oregon. When checking in the front desk attendant announced my room number when handing me the key cards, a personal pet peeve and a safety concern. The room I was given had no working AC, no working television, nowhere to sit that wasn’t the bed. When I asked the front desk attendant he just shrugged and said his manager was out, he didn’t know when they would be back, and nothing could be fixed until they returned. When leaving for work early in the morning someone staying at the hotel followed me from my room to the car and tried to open the door once I was in so I could ‘party’ with them. They tried to follow me in their car when I pulled out. I left the hotel and didn’t go back after day 2. Even though when I left I was assured I would receive a refund for all nights I did not stay, and received a voicemail reiterating this, after more than two weeks it still has not been issued.
Avoid this hotel. It is unsafe, not clean, nothing nearby.

Self

2/10

Poor

24 Apr 2026

Anali

No

6/10

Pleasant

22 Apr 2026

Taylor

Room was extremely stinky. Shower was dirty and had no hot water. Sink also was not getting hot at all. Tv was not really working, YouTube was the only thing that was working. Parking lot had trash everywhere.

Self

2/10

Poor

21 Apr 2026

Amanda

Getting there was a challenge, as road construction was every where, all exits were practically closed. We go to check in, staff was very rude to the previous people checking in, when it came ro our turn, the guy goes, did you hear everything i need to say. And that was that. Gave us our keys, told us dont put you key to anything , as of 8 pm there is no help. Our room was dirty, dead ants on walls, hair in tub and dirt in corner, our television only had one channel, when told to front desk we got a speech of how yeah they are short staffed and nothing they could do and that was that. Then it was said ten dollar credit will be applied. Now the biggest problem, we woke up the next night covered in ants, our things were covered, our counter was covered. The walls were covered. It was a horror scene in a movie attack of the ants. We go down to complain and get a refund and were told, we dont open toll 9 and the guy making a motion slicing his neck like cant help ya. Tras

6/10

Pleasant

18 Apr 2026

Rod

Ok for the cheapest room. Bed ok, fridge and microwave worked. No working cable.shower was good. But someone’s underwear was hang8ng in the bathroom,…from desk service was cordial and thorough.

Friends_and_family Family

2/10

Poor

17 Apr 2026

Brent

Horrible company. Staff refused to help us, talk or explain why we were told late arrival was ok but they closed prior to what they had said. Couldn’t contact anyone. Then we were told they would refund our money but they just wanted to get us off the phone. We were stranded and they were there on site ZERO help. Do not go here they will steal your money.

Partner

2/10

Poor

15 Apr 2026

Suzanne

Place is run down! Pictures on website are not what the hotel looks like. Staff is clueless, I heard the front desk saying the manager is on vacation and he’s new so he doesn’t know what to do. Maintenance was assisting in the front desk but has no clue either!
Carpets dirty, bathroom paint chipped, bed and pillows are so uncomfortable and everything was dirty!! If I wasn’t tired I would have asked to get a refund and left but they couldn’t help me with that anyway since the manager is away.
Please update the photos on website. It’s dishonest and work on the staff training.

Friends_and_family Family

6/10

Pleasant

14 Apr 2026

Travis

Parking was great tons of space and quick access to the the main highway

Partner

4/10

Poor

09 Apr 2026

El

Staff was nice. Water never got hot enough to shower, so I had to shower at work. Staff member didn't show up for morning second day of my stay. They are working on fixing the old Econolodge up, but it's kind of a lost cause. My door was opposite the staircase, so I had to listen to people stomping by and talking loudly most of the night, and the upstairs floors all shake whenever someone walks by. But they are cheap, so I guess you get what you pay for.

Self

6/10

Pleasant

08 Apr 2026

Charles

It was a nice affordable room to stay in. Service feels very limited. The office is just closed down from 8-8, and on the morning I was there at 9 am no one had shown up to open the lobby and or make coffee.

2/10

Poor

08 Apr 2026

Helen

Horrible experience, I can't believe Expedia had this hotel listed. They don't stay open all night. We weren't able to get into our room after 10pm. We didn't get refunded either, after a long flight and layover, it was very disappointing to not be able to get into the room we paid for.

Family

2/10

Poor

07 Apr 2026

Jasmine

Room has ants, hole in the ceiling, stains on the floor and holes in sheets.

2/10

Poor

03 Apr 2026

Raul

Do not stay here! Had a 3 night stay here and all of a sudden I got a call right before my flight and was asked if I can check in by 8 Pm and told them I didn’t get in until 8:30Pm. I was told I couldn’t check in and would have to check in the next day. Told them I wasn’t aware of that and had to get another room for 1 night and spend more. $! I’ve never heard of a place making you check in before 8 PM or you can’t check in… Then checked in for the other 2 days, and there were ants in my room. They gave me a room on the 2nd level and was told there shouldn’t be ants but there was! Was told they’ve continued to spray for ants but are still around…. I woke up with several bites and got the pics to prove it! I travel all the time and this is by FAR the Worst experience! I asked for my money back for the 1st night and they wouldn’t give it to me. Very disappointed in Expedia for even doing business with this hotel and for not even trying to work with me either and give me my money back for the 1st night. Lastly, BEWARE, they are turning this “Hotel” into a long term housing place and squeezing every penny they can out of people. So disappointed in Expedia! Been loyal to Expedia, no more!

Partner

4/10

Poor

02 Apr 2026

Ronald

Reserved an accessible room as I am in a wheelchair and was in Seattle for a related doctor's appointment early the next morning. Arrived to be told there were no accessible rooms available. No manager available to discuss some type of compensation (lower rate, etc.), we ended up with a non-accessible room as other locations were 3x higher. Limited office hours, had we arrived an hour later we would not have been able to check in for a paid room, and when we left the next morning the office was still closed, so we couldn't talk to a manager then either. Do NOT recommend.

Partner

8/10

Excellent

02 Apr 2026

Danny

Good room for price. Was decently clean, no blood, dirty sheets or bugs during our stay

Friends_and_family Family

8/10

Excellent

28 Mar 2026

Greg

A cost-effective option for the outskirts of Seattle. The exterior, property and rooms are a bit worn, but all amenities were functional, it seemed clean all around and the staff were helpful. It's just off the highway, but it's quiet enough and the Renton/southern Bellevue area is pleasant enough to warrant visiting. I would choose this place again given its price and proximity to the Seattle area.

Friends

2/10

Poor

25 Mar 2026

Rachael

DO NOT STAY HERE. Came outside to my car yesterday just hours after checking and providing my license plate and car details to a huge green sticker (that’s impossible to remove) stuck to my drivers side window saying that my car was being towed at 8:30 this morning because the tabs are expired. Nothing was ever said when registering to imply that this is something they would do for no other reason than the tabs being expired. Now instead of sleeping in and spending the day relaxing in the room I paid for I had to get up at 7 and am being forced to spend the entire day sitting in my car in a strip mall so that the hotel I’m a guest at doesn’t have it towed. When I spoke to the front desk their solution was to park it at the public storage facility next door. When I mentioned the fact that it could get towed there as well seeing as I’m not their customer and had no right to park it there they hadn’t seemed to have considered that possibility at all. It makes no sense that a hotel would tow the registered cars of their guests for something as mundane as expired tabs, but they put the same sticker on the windows of multiple cars. I’m currently borrowing a friends car so not only are the tabs something I have no control over, but I’d also have no way of getting the car out of impound since my friend is currently in California. This has caused me so much stress I barely got even a couple hours of sleep last night and I seriously regret wasting money choosing to stay here.

Self

2/10

Poor

17 Mar 2026

Jose David Mambru

fraut

Self

2/10

Poor

16 Mar 2026

Margarita

Lobby was closed at 8pm with no assistance. The keys stopped working so easily. Bedsheets were dirty.

Friends

8/10

Excellent

13 Mar 2026

David

Room was clean,staff was great.

Self

2/10

Poor

08 Mar 2026

Brooke

Expedia's information said check in is between 3pm -10pm. I arrived at 9pm only to find the lobby closed and no one on site. After 30 minutes I was able to get someone from OYO on the phone who did not try to problem solve with me--just said they would refund me but had not alternative for a place for me to sleep that night. Then, I heard back from them 2 days later and they refused to refund me. Awful service. Terrible check in policies.

6/10

Pleasant

04 Mar 2026

Ian

The photographer they hired for the pictures for the room listing understood the assignment. Definitely was a bit more run down than it looked in the photos. Certainly not that bad of a thing. I didn’t expect a ton from a city motel. To sum it up you get what you pay for, and I was happy with what I got for the price.

Self

10/10

Exceptional

02 Mar 2026

David

Everything was great.

Self

2/10

Poor

28 Feb 2026

Prachi

I will never stay again here, the was stinky and I saw ants in bathtub and in wash basin. Bath mat has stains, and area is so horrible.

Friends

10/10

Exceptional

25 Feb 2026

David

The room was clean, nice microwave, great shower.

Self

4/10

Poor

23 Feb 2026

Daniel

The place is a mess. Bathtub is cracked, cable tv had white lines on it. Little fly’s in the room and the ceiling had water damage and black spots

10/10

Exceptional

17 Feb 2026

David

Great room. Clean stocked well lit

2/10

Poor

16 Feb 2026

J k

We were assured 1st floor. The 1st room on ground floor but heater was broken. No other ground floor rooms. No lift/elevator. The next room was on 3rd beds were slept in and dirty towels on floor. 3rd on 3rd floor, only slightly cleaner.
While in lobby after 3rd room, they gave another ground floor room to new people
Sought lodging elsewhere. Still no word or effort towards refunding monies paid enough though didn’t even use any part of room or site.

Business_and_leisure Family

2/10

Poor

10 Feb 2026

Robert

Rooms are not serviced. No clean towels or replenishment of toiletries. No coffee maker in the room as advised. Annoyingly loud air conditioning/heater and mini fridge. Walls are paper thin and you hear everything from outside and other rooms. I would not recommend this place to anyone.

Business Self

4/10

Poor

25 Jan 2026

Molly

The first room they put me in the TV did not work and there was a terrible smell coming from the fridge. The front desk came and put me in a different room. That room was better, but then the AC did not work. But the front desk did help me promptly.

Leisure Self

6/10

Pleasant

19 Jan 2026

Ronald

Staff was fine, a request for my email, after booking through Expedia seemed unnecessary however. The place is not what it looks like from the site.

Leisure Partner

6/10

Pleasant

18 Jan 2026

Alan

It was freezing outside, heater was great. No one was there at 8:00 for coffee

Leisure Family

10/10

Exceptional

15 Jan 2026

Joshua

Clean and courteous!

Leisure Self

2/10

Poor

08 Jan 2026

Rosalie

They had bugs flying at you and crawling on you when you sleep it was disgusting and I'm trying to getu refund and they keep on givinge the run around I only stayed 1 night wassupposed to stay 3

Partner

6/10

Pleasant

07 Jan 2026

Darryl

Dirty carpet, otherwise okay.

Leisure Self

8/10

Excellent

03 Jan 2026

Jose de Jesus

Good

Leisure Family

2/10

Poor

29 Dec 2025

David

The office was closed. Had to come back later.
The meals were unavailable because the office was again closed.
The deadbolt was inoperable.
The water was cold.
The TV was grainy. etc...

2/10

Poor

25 Dec 2025

Elliot

They were tearing stuff out of the room next to mine, so they were continously banging with hammers until 8am while I was trying to get to sleep early for surgery the next day. The mirror was broken the sink faucet was not screwed down, I had to refasten it myself, but one of the nuts was missing, and a piece of the sink stopper assembly was missing so that didnt' work either.

Self

8/10

Excellent

23 Dec 2025

derek

Ac was good
Bathroom was bad (old paint peeling)
Beds firm
Overall decent cheap place to stay

Friends_and_family Friends

8/10

Excellent

07 Dec 2025

Miranda

Room and stay were good thank you!

Leisure Family

10/10

Exceptional

04 Dec 2025

Andrew

Was very delighted

6/10

Pleasant

30 Nov 2025

Kristina

I called and spoke with a team member (Rose) who was incredibly kind and understanding. Our stay, unfortunately, was not the best. It sounds as though a room change may have made our stay more enjoyable. All in all, for the price and convenience to the airport, we’d likely stay here again.

Leisure Family_with_children

2/10

Poor

23 Nov 2025

Krishna

So bad

2/10

Poor

20 Nov 2025

Brandy

I found an infestation of cockroaches being a piece of furniture. I went to the front desk and let them know what was on, checked out, and asked if I could get a refund. After speaking to his manager, the front desk told me yes I could. Several days later I hadn’t seen my refund come through so I called and told them what happened and asked about the refund. I was told I wasn’t eligible for one. I explained again about the cockroaches and that I was told I’d be refund and they told me again, my stay was not eligible for a refund.

4/10

Poor

10 Nov 2025

Bill

The Bathtub was leaking constantly. The Fire alarm was nothing but a hole on the wall. The laundry room was constantly flooded. The ice machine did not work. The building still had \"Econolodge\" signage even though this was an OYO property. They shut off our key cards on the day of checkout, at least an hour before we had to check out . The Bathtub was peeling laminate and plastic. The fridge would short out the power in the room whenever it would reactivate. And the general vibe was uncomfortable, with many local businesses sharing with me an my partner about just how bad this motel was according to their customers.

Partner

6/10

Pleasant

06 Nov 2025

Kelly

The room was clean. The front desk staff was fine. However, there was no hot water for the shower. Also there was no coffee/tea station as advertized in the listing. reported to the front desk regarding hot water. Was told \"the maintenance staff will look at it in the morning\".

Leisure Partner

2/10

Poor

30 Oct 2025

Simon

There is no way to phone the front desk. I had tried several times. The auto answer system is designed to confuse caller with unclear message and prompt. The OYO phone system is very bad. The late check in is bad too. You should give traveller grace period to check in earlier. Instead to charge early check in by hours. It is robbery. I reserve my right to complain this online.

Self

6/10

Pleasant

29 Oct 2025

Sim

No room service. I had to sweep my room, return used towels and get new ones from the lobby and take out the trash

8/10

Excellent

24 Oct 2025

Richard

The office doesn't open till 7:00AM.

2/10

Poor

22 Oct 2025

Jing

Staffs are rude, unprofessional. Refused to check me in though I was at door.

Business Family

8/10

Excellent

21 Oct 2025

Elliot

About what you would expect from a renamed Econolocge right on I405

2/10

Poor

21 Oct 2025

Ron R

We could not check in as there was no desk clerk. Place was locked up tight.

Leisure Partner

8/10

Excellent

20 Oct 2025

Abhijitsinh

The heating system was faulty.. keeping it on triggered turn the carbon monoxide alarms on