Name: Best Western North Side Inn
Address: 1307 Kenley Avenue, Wichita Falls, 76306, US

6/10

Pleasant

29 Jul 2026

Sarah

Bed was comfortable but the hotel smelled really bad and needed maintenance.

10/10

Exceptional

28 Jul 2026

Paul

Amazing renovated property, plenty of parking and helpful staff. The only issue was the elevator was slightly chipped. But other than that, also the rooms were right next to the highway, which led to not the best sleep. But all in all great coffee and a great stay.

4/10

Poor

28 Jul 2026

Monserrat

Probably not the place to go if you want a non smoking room. I reserved 2 non smoking rooms for a quick night while on a 30hr roadtrip, both rooms smelt A LOT like cigarettes. When I told both of the men at the front desk I would rather check-our because my dad has asthma and I would need a refund they were not helpful at all as well as having a big attitude, they only offered me febreeze. I explained again that I paid for the non smoking room and they got extremely defensive “it is not our fault”, “there is nothing I can do” when I was speaking respectfully the whole time. When Expedia called the hotel they wouldn’t answer and when I asked them about it all he said was “you’re here, do you hear the phone ringing??” And I refrained from giving an attitude back and continued talking to Expedia over the phone. The rooms should not be advertised as non-smoking if they reek of tobacco. I had to call Expedia customer support which was a lot more helpful after explaining the specifics and ultimately got my refund thanks to their amazing customer service.

10/10

Exceptional

28 Jul 2026

Anastasia

I stayed on the second floor, It was really nice and quiet.

10/10

Exceptional

27 Jul 2026

Gerard

Very clean and well maintained!

10/10

Exceptional

27 Jul 2026

LaDonna

Clean room, area was pretty busy but the room was quiet. Location was convenient for our visit to the base. Front desk guy was amazingly helpful.

8/10

Excellent

26 Jul 2026

Domingo

Breakfast was kind of bland in all honesty, but the waffles were delicious

10/10

Exceptional

26 Jul 2026

David

Good breakfast. Clean room.

10/10

Exceptional

25 Jul 2026

Veronica

Breakfast was great. I had to use the laundry room and was clean.
Rooms were nice.. tv was big and you could connect to HDMI. Internet was hi speed. I enjoyed my stay.

6/10

Pleasant

22 Jul 2026

Jeremiah

It smelled like cigarettes but otherwise it was good. The AC worked great. Bed was comfortable.

4/10

Poor

22 Jul 2026

Jeffrey

It smelled like damp and wet

10/10

Exceptional

21 Jul 2026

Keion

Rooms are clean and staff is excellent

Partner

8/10

Excellent

21 Jul 2026

John

Room was small with a king bed in it. Just enough room for one person to walk between tv stand and bed. Floors needed mopping. Bottom of feet would get dirty and dog hair. Main bed ,bathroom, and rest were clean and well maintained.

Partner

10/10

Exceptional

19 Jul 2026

Ludvig

Good roadtrip stop, Hans was great 👍

Partner

2/10

Poor

19 Jul 2026

Tousif

The room we were assigned smelled like pee and has been cleaned for a while. The staff was kind enough to change our room to another which was better than the initial room assigned to us but still smell. We had to use Lysol and other stuff to make the room smell good and clean. We had no other choice to book the hotel and this was the last one that was available.

Family_with_children

6/10

Pleasant

16 Jul 2026

Anthony

Just okay. Good breakfast, doors feel very open you can hear a lot

6/10

Pleasant

16 Jul 2026

Makiyah

Some of the linens, wash cloths and towels had stains on them and I had to ask for clean ones but other than tgat everything was good

8/10

Excellent

13 Jul 2026

Todd

it was fine for the price

Friends_and_family Family

10/10

Exceptional

13 Jul 2026

Pamela

Definitely recommend this hotel. Breakfast had a great variety, room was comfortable and clean. Easy check-in.

TV remote was not working properly...couldn't select the channel from the \"Guide\" list...very frustrating.

6/10

Pleasant

13 Jul 2026

Marianne

Overall hotel was clean and well maintained. Staff was pleasant and friendly. Pretty decent breakfast buffet. Love that they allow pets. However, the room had a very odd smell that made me nauseous- seemed to be coming from ac unit. Also, although there was a “fitness” center, the treadmill was broken and the recumbent bike had wires hanging out.

Partner

8/10

Excellent

11 Jul 2026

Rhonda

Clean room, great for pets, good variety at breakfast. Will stay again!

Pet

10/10

Exceptional

09 Jul 2026

Gay

Easy to get settled with our dog and their rate for pets is very reasonanle. Comfy beds and excellent hot breakfast. Great value for your money!

Partner

2/10

Poor

09 Jul 2026

Brandon

Staff was abrupt and rude when checking in, wished they would have informed us of the kid of crowd that hotel gets as we had our young children with us.

We were on the first floor and our window was by the parking lot. Lots of bikers ended up being there and by our window we could here a heated argument happening between people on parking spots. My husband and I didn't feel safe staying there with our kids so within 45 mins we left. When getting to the front desk, to check out no one was there so we left. We were going to stay around with the fight emerging outside. Contacted expedia to get a refund and even they were unable to reach the front desk at that time.

Aside from that experience, the room was not the cleanest. We stay at a lot of best westerns during our travels and this one felt very dirty and more \"motel\" like than the typical best western standard we know.

I cannot stress enough that this hotel is NOT a good option if you're traveling with family. Very sketchy.

Family_with_children

10/10

Exceptional

08 Jul 2026

David

AC in room 311 needs repair. Very odd noisy

Self

10/10

Exceptional

06 Jul 2026

Jacqueline

Absolutely wonderful!! Thank you!! Great clean comfy bed n room ❤️

8/10

Excellent

06 Jul 2026

Victor

We traveled with 2 small dogs. Upon entering the room, there was a lingering smell of urine. I suppose it was due to it being a room that accommodates pets. I usually travel with air freshener, so it was bearable. The staff was always friendly and pleasant to speak with. The hotel was near, and easily accessible to the Air Force Base. Would stay again.

Partner

10/10

Exceptional

05 Jul 2026

Brandon

Stayed for the holiday weekend. Easy check in, clean room, and great price. Would definitely recommend.

Partner

10/10

Exceptional

04 Jul 2026

Chris

Clean room. Great facilities. We made use of washer and dryer. Breakfast was as expected for a motel. Really clean. Good access to freeway. Great friendly welcome.

Family

2/10

Poor

03 Jul 2026

Angeline

Wouldn’t recommend very poor cleaning service

Partner

6/10

Pleasant

03 Jul 2026

Robert

It was a basic clean room, bed was comfortable BuT the sheets were a polyester blend and scratchy and hot. Breakfast was displayed well and plenty of food available. For my husband and I the sheets were a deal breaker. If you aren’t skin sensitive you will appreciate this hotel as every other amenities were good!

Partner

8/10

Excellent

02 Jul 2026

Robert

Clean small bathroom, comfy bed, enjoyed my stay.

10/10

Exceptional

01 Jul 2026

Shawn

Everything was great thank-you for accommodations and safe place to stay

Self

4/10

Poor

01 Jul 2026

connie

The windows were broken. The room stunk. They need to update the floor in the lobby. It is very worn. The room was still dirty.

Family

2/10

Poor

29 Jun 2026

andrew

Loud neighbors all night

2/10

Poor

29 Jun 2026

Christopher

This is by far the worst run hotel I have ever stayed at. The tiles in the elevator were broken, toilet seat was broken, mold on bottom of shower mat, stained towels and sheets, door stopper pushed into the Sheetrock. All staff could say was that there was not maintenance or houskeeping to attend to the issues.

This was no Best Western, this was lower than a cheap fly by night motel. Do NOT stay here!

Friends_and_family Family

8/10

Excellent

28 Jun 2026

Paul

This is our second stay at this property. It is a good value for the money and staff are friendly and helpful. There is a Whataburger and a Mexican restaurant across the street and it is convenient to downtown, the hospital and mpec.

Partner

8/10

Excellent

28 Jun 2026

Debra

The breakfast was very good. I noticed the elevator had loose cracked tiles on the floor that needed replacing.

Partner

10/10

Exceptional

27 Jun 2026

Mechelle

Very enjoyable stay. The breakfast was above average for a \"free breakfast\" for staying at the hotel. The bed was extremely comfortable and I slept better than I usually do in hotels. I definitely would stay at this location again.

Friends_and_family Family

8/10

Excellent

24 Jun 2026

James

Clean room, great a/c

Self

6/10

Pleasant

24 Jun 2026

james

This hotel had clean sheets snd clean bathroom but the floor was mopped with something that smelled super strong (had a dog room maybe) and was sticky and smelled bad all nite it never dissipated. Toilet seat was loose but all else was good.

Partner

4/10

Poor

24 Jun 2026

Natalie

Our room air conditioning made the room feel wet and muggy. Very stuffy

Friends_and_family Family

6/10

Pleasant

23 Jun 2026

Ann

Bathroom was dirty. I appreciate that they allow dogs but looked like they made no effort to clean up the hair. But everything else was fine, comfortable bed and good location

8/10

Excellent

23 Jun 2026

henry

Location and price

Family

8/10

Excellent

23 Jun 2026

Michael

Clean and good beds and a/c

Family

4/10

Poor

22 Jun 2026

Eric

The hotel has been re-painted inside, but there is only so much paint can cover. The bathroom had hair in the shower and the towels were stained. The walls are so thin to the connecting room that it felt like the people in the room next to us were actually in our room. The room had a heavy musky smell. And the constant sounds of dogs barking into the night, was a constant annoyance. The location is in a run down part of town and did not feel safe after dark. My wife found a sock next to the bed and this confirmed our decision to find a different hotel. We had a two night reservation and checked out after the first night and checked into a Marriott Courtyard (which was 10x the hotel as this Best Western). The only reason we stayed the first night was because we checked in so late on the first night. Do not recommend!

Partner

10/10

Exceptional

21 Jun 2026

Gary

Nice clean hotel

4/10

Poor

20 Jun 2026

Jason

X

8/10

Excellent

20 Jun 2026

KEVIN

Only stayed due to it was bear Sheppard AFB

Partner

4/10

Poor

19 Jun 2026

Heather

Initial call to confirm late arrival was pleasant and handled well, it went downhill from there. At check-in I discovered my room was filthy. Every flat surface had food remains, grease smears and sticky glass rings. Then I opened the bed, sheets were dirty and the bathroom had hair and dirt in the corners! When asked about a different, clean room the front desk handed me a container of wipes and a set of sheets. They told me they were booked full, but I was able to go online and find rooms available immediately upon returning to my room. I was also booked into an adjoining room, something I NEVER do because of safety protocol for solo, female travelers. My concerns were equally dismissed. This place is more like a glorified motel 6, certainly not up to Best Western standards in any way. I will definitely think twice before staying at BW again!

Self

10/10

Exceptional

19 Jun 2026

Roland

The ice machine on the ist floor was broken; had to go up to the 3rd floor to get ice. Everything else was great.

Family

2/10

Poor

17 Jun 2026

Mariela

Room smell so bad

Partner

10/10

Exceptional

17 Jun 2026

Clifton

Extremely Helpful staff. Very knowledgeable and excellent advice

Partner

10/10

Exceptional

17 Jun 2026

Paul

Effort put into breakfast. No issues with room. New, clean, AC worked well.

4/10

Poor

15 Jun 2026

Morgan

very gross hotel, not kept up at all. rooms are gross, hallways are gross. there are people who stay here for extended periods of time, who cook in their rooms and stink up the whole floor. i ended my stay early and booked elsewhere, because of how gross this hotel was. never again.

8/10

Excellent

14 Jun 2026

Marco

Helpful staff, clean rooms.

6/10

Pleasant

14 Jun 2026

LaShundria

The hotel served its purpose for one night stay. Hotel could’ve been a little cleaner. Hallway had a stale smell, and the room did when we first walked in. There was hair hanging from the shower curtain. We did not get up time to partake in breakfast but it did smell good.

Partner

8/10

Excellent

14 Jun 2026

lisa

Rooms were very clean. Breakfast was good and dining area was clean. Desk staff was very nice and polite.! Would highly recommend this hotel!

Family

6/10

Pleasant

14 Jun 2026

Benjamin

Not a 8.6 rating. Newly renovated however, they forgot to paint the walls and replace the mattress, and carpet. The staff was great!

Friends_and_family Friends

2/10

Poor

14 Jun 2026

Erica

I chose this hotel based on all of the great reviews… and I’m still baffled on how this hotel received those. The first room we were given smelled like a mix of smoke, pee, and just old. We were given another room. It was “fine”. Everything was just old-ish, tiles broken. Would not stay here again.

Family_with_children

6/10

Pleasant

14 Jun 2026

Ron

Great staff. Conditions worn and tired.

Partner

10/10

Exceptional

14 Jun 2026

LaChrissa

The room was clean, comfortable, and quiet. The staff were friendly and helpful. The breakfast was ok. When we were there, the hotel was full and breakfast was busy the entire time. We tried going early, mid, and late times, but they still either did not have or ran out of things like eggs, yogurt, fruit, jelly, orange juice, cinnamon rolls, coffee sleeves. Overall, the experience was good.

Partner

10/10

Exceptional

13 Jun 2026

Sophia

As a solo parent with a young child, I worry about safety more than anything. The hotel felt safe. The bed was comfortable and the breakfast was delicious. Blueberry waffles! I also really appreciated the bath tub mat that was available, we've had slippery tub issues before.

Family_with_children

8/10

Excellent

11 Jun 2026

Marco

Room was clean. Elevator was dirty, computer in lobby did not run well. Excellent breakfast. Air conditioning was incredibly noisy

Business

10/10

Exceptional

10 Jun 2026

Violeta V

Excellent customer care. I would go there again room is clean quiet and fairly priced

Self

8/10

Excellent

10 Jun 2026

Rebecca

Staff was courteous, clean room, full breakfast, but bed was hard and lumpy.

Self

6/10

Pleasant

10 Jun 2026

kenneth

The property seems tired. Carpet in hallways and rooms need to be replaced.

Self

2/10

Poor

09 Jun 2026

Susan

We had a prepaid reservation through Expedia on Monday, June 8.

Upon arriving at the counter before 9:00 pm the desk could not find our reservation.

I showed them the receipt on my phone. And the registration number.

After about a 30 minute search for our reservation by two staff members they determined they had given my PAID reservation to another guest, whose last name was similar but spelled different. The first name was completely different I’m Susan, theirs was Frankie.

The front desk did NOT question the difference.

Not only did they give away our PAID room but they cancelled his reservation that had HIS name, Frankie. They said they thought it was a duplicate. Even though the last name was spelled different.

When I asked for another room they said “Sorry, we are sold out”.
And turned to the next in line.

I asked for a refund.

They stated since it was through Expedia, the refund would have to come from them. No manager was on site. And the manager is off the following day.

Partner

10/10

Exceptional

09 Jun 2026

Haylee

Very nice location and a great place to stay for the night! Breakfast was awesome, the waffles are shaped like TX which was adorable! Easy peasy check-in process and comfortable room!

Partner

8/10

Excellent

08 Jun 2026

Robyn L.

Easy access and welcoming people.

Business

6/10

Pleasant

07 Jun 2026

Cindy

Place was clean but dated. They did pick up towels from floor but didn't make bed or replace coffee for my second day. Staff was very helpful and patient as a lot of us checked in at once but there only seemed to be one staff person on duty when at both arrival and departure.

Self

2/10

Poor

07 Jun 2026

Elizabeth

Room was dirty no toilet paper and over all had a weird smell

Partner

6/10

Pleasant

06 Jun 2026

Amy

When arrived the gentleman at the front desk was not very welcoming..not one smile. When we walked into our room there was a weird smell..like a cheap bathroom cleaner that was used to clean the whole room..turned on the AC only made it worse with a musty smell..clearly an older unit. Requested another room..which we did get..was much better. However..we heard every step made from the people above us. Was an ok experience for the money..not seeing how it got so many “excellent “ ratings though.

Partner

8/10

Excellent

06 Jun 2026

Debbie

Good place to stay. Good location, clean rooms, and helpful staff.

Partner

8/10

Excellent

05 Jun 2026

Por

Very good

6/10

Pleasant

04 Jun 2026

Kyle

This hotel had a weird smell. The staff was not very welcoming. The beds and pillows were okay. The breakfast was delightful with plenty of options.

Friends_and_family Family

6/10

Pleasant

04 Jun 2026

Kyle

Nothing special, probably will not use them again. Very poor, sketchy part of town, hotel looks old, desperately needs updating, especially carpet

Partner

4/10

Poor

03 Jun 2026

Charles

This a a decent hotel in many respects but we did not have a satisfactory experience.

When checking in, the clerk was abrupt and not friendly. He assigned us to an adjoining room which we realized was a mistake around 4:30am when the guest next door alarm went off three times, once every 5 minutes or so. The door between the rooms was a single door with about an inch and one half space at the bottom so every sound he made was heard. Around 5AM he shouted an expletive and began vomiting and flushing the commode repeatedly. About 5:30 he called a woman and was cursing and speaking in a very loud voice, then he put her on speaker for about a 20 minute conversation. Needless to say, we got no sleep from 4:30 AM on after a late check in.

When I spoke with Jason, the manager, he was apologetic but said he could not waive our first night payment, only $25 that he was authorized to grant. He was able to move us to another room and the 2nd and 3rd nights were fine regarding noise. When I checked out, the $25 credit was not on my bill. Sonny, the manager on duty said the Jason had left nothing about the credit but he would be sure I was contacted by email to resolve this.

Our second room had a dead cockroach in the bathroom but otherwise it was clean and comfortable.

I will not be staying in this hotel or probably not any Best Western in the future. I could not recommend this hotel for the reasons I listed above. It's less expensive but it's not worth the price difference.

Partner

8/10

Excellent

03 Jun 2026

Anita

Hotel is about 25 minutes away from casino in OK.

Friends_and_family Friends

10/10

Exceptional

03 Jun 2026

Curt

room was clean, ac was nice and cold.
1 night stay.

10/10

Exceptional

02 Jun 2026

Micheal

Very clean and worth the price

2/10

Poor

02 Jun 2026

Jennifer

My room had a faulty door and it was located on the first floor near the side exit. Absolutely not safe for a woman alone with a child. They were unable to offer another room and refused to refund.

Family_with_children

2/10

Poor

01 Jun 2026

John p

Disgusting, hot and smelly room. Lots of homeless loitering outside.

Self

8/10

Excellent

01 Jun 2026

Alberta

It was fine. Nothing exceptional about it, but not dirty, so that's good

Family

8/10

Excellent

01 Jun 2026

Tonya

never experienced any of the negatives in other comments
6th time staying here
Each stay was consistent with the last.

Partner

8/10

Excellent

01 Jun 2026

Tonya

Have stayed here 1/2 dozen times en route to or from Colorado to Louisiana
Rooms are clean, a/c cold and beds are comfortable.
Easy parking, even if you have a trailer tow.
I somehow seem to always have the best night's sleep here.
Will definitely stay again.

Partner

8/10

Excellent

31 May 2026

Laura

Safe, clean, quiet. Well mantained and staffed. Breakfast was hot and fresh. Would feel comfortable staying here alone.

Partner

8/10

Excellent

29 May 2026

Jeannie

Breakfast excellent. Hot coffee and water available 24/7. Clean. 2 suggestions: ‘cold’ water fountain NOT only in exercise room and more assessable shower chair or stool.

Friends_and_family Family

10/10

Exceptional

27 May 2026

Allison

👍👍👍

Family_with_children

8/10

Excellent

27 May 2026

Susana

Walking distance to restaurants

Partner

6/10

Pleasant

26 May 2026

Gayle

they lost my reservation had to wait food was not the best lots noise

Partner

8/10

Excellent

23 May 2026

David

Comfortable beds and cool rooms

Family

10/10

Exceptional

22 May 2026

Janet

Jason at the front desk went above and beyond to help us with our reservation!

Self

10/10

Exceptional

20 May 2026

Gregory

This place is nicer than I expected! It’s new or just as good as new. The young man that checked us in was most helpful.

Partner

10/10

Exceptional

20 May 2026

Steven

Great staff, clean room and tasty breakfast! What else is more important to a tired 68 year old travler?

Self

8/10

Excellent

18 May 2026

Deborah

3 hotels next door to each other, high traffic area, not ideal for a quiet stay. Our AC was having trouble keeping the room cool, didn't change rooms because we were staying for just one night.

Partner

8/10

Excellent

16 May 2026

Tracy

I stay here while traveling between Texas and Colorado to visit family. It's clean, they provide breakfast, I can bring my dog, and in my opinion it's quiet.

Pet

10/10

Exceptional

15 May 2026

Rebecca

Very clean and nice location.

6/10

Pleasant

12 May 2026

Twila

It was clean enough. The towels are old, not soft, and not very absorbent. Not enough towels in the room for both of us to get a shower. Water pressure somewhat anemic. The laundry needs more than just one old washer and one old dryer. It was nice that the front desk had a supply of quarters. The next food at the next door Whataburger made my husband sick.

Partner

6/10

Pleasant

11 May 2026

Karen

Location: Some improvement construction currently happening. Didnt realize that the property was located in the poor side of town, so no fancy restaurants near by. So many one way streets, but not the hotels fault. It was a puzzle getting around.
Room: first room reeked of cigarettes, so front desk did give us another. 2nd room was clean and fully stocked as it should be. There was only one luggage cart which I had to wait for it to return. Waited over an hour in the morning and it never appeared... guess someone had it locked in their room.
Breakfast: typical hot breakfast..good, and it opened at 630am. Wish they had some flavored creamer. Dropped off keys by 7am and on the road.
So if you want less expensive room for a quick stay, I would recommend.

Partner

10/10

Exceptional

10 May 2026

Bart

Excellent staff, helpful in all areas of need.

Business