Name: Grand Hotel Arenzano
Address: Lungomare Stati Uniti, 2, Arenzano, 16011, IT

10/10

Exceptional

24 Jun 2026

Timothy

Great staff. Great location, the beach club associated with the hotel was the same.
Clean, large rooms, comfy well
Air conditioned hotel.

Partner

10/10

Exceptional

03 Jun 2026

Duane

We really love our stay. Great location on the beach with a huge pool, clean non cramped room with a great view. The restaurant had a very good selection at the continental breakfast. Staff was very helpful by watching our bags when we arrived before check in time. The location is perfect. There are lots of great restaurants and a big market within walking distance. My only personal wish would be that I wish the pillows had a little more support / structure for how firm the bed was.

Partner

8/10

Excellent

03 Jun 2026

Gary

Very convenient location. 5-10 minute walk to the park or the old town. The old town was very enjoyable Parking at the hotel cost 15 euro and was good. Breakfast was very good. Our room overlooked the sea and promenade.
One problem was the air conditioning barely worked at all in our room. Fortunately we could open the windows and get some air.

Family

10/10

Exceptional

18 May 2026

Richard

Absolutely idyllic. Black sand beach. Beautiful hotel and friendly and polite staff. 30 minute drive from Genoa but so worth it. Gorgeous view of the Sea. Would highly recommend this.

Family

10/10

Exceptional

15 May 2026

Jeffrey

The hotel was great and the room clean and comfortable with a great view. The location was good, with the ocean directly in front of the hotel across the street. Several places to eat close by and lots to see in walking distance. The only negative was a strange bathroom lay out with the toillette boxed in by the shower stall. I would certainly recommend it for a stay near Genoa.

10/10

Exceptional

13 May 2026

Sally

We have a very nice stay in the hotel. The staff is very friendly and helpful. They arrange for us the taxi to go to the Genoa cruise port. The hotel is very accessible for the restaurants and stuff. The view of the room is gorgeous. We enjoyed our stay.

Partner

10/10

Exceptional

12 May 2026

Matthew

Gran Hotel, booked last minute. Everything perfect and great restaurant.

6/10

Pleasant

25 Feb 2026

Tiffany

Misleading information about the spa being included with the hotel.

8/10

Excellent

10 Nov 2025

Tim

Overnight halt, exceeded my expectations. Friendly staff, easy & secure parking, good room with very comfortable (firm) mattress, functioning a/c, sea view, good breakfast, so superb value for money. Given the opportunity, I'd happily return

Self

10/10

Exceptional

28 Oct 2025

Vagan

The location is very good right at the coast line but the road in between the hotel and the beach is pretty busy so even though you have a sea view room as we had you will be able to enjoy the sound of the sea only during night hours starting from around midnight till around 5 am. The staff is very friendly and will park your vehicle serving as a valet parking. The breakfast is also very good especially bread such as bruschetta. Even though the hotel itself is not new and you can see its age in some details the rooms are very clean and comfortable as well as the cleaning service is working well! Overall I would recommend staying at this hotel!

Leisure Partner

6/10

Pleasant

18 Oct 2025

Kevin

The hotel is nice and the breakfast was good. But they don’t provide complimentary coffee and tea in the rooms, they are 4 star hotel that should be expected. Even in the 3 star hotels they provide that and free water, here they made you pay. The wi-fi was terrible and the issue was not fixed. They made you prepay for the room that’s the first time I ever hear about it. Very strange hotel experience.

Leisure Family

6/10

Pleasant

24 Aug 2025

Christopher George

Overall ok. I would stay here again. Great location. Air conditioning wasn’t working properly and went on for 2minutes then off continuously. Ear plugs did the trick. Door lock broken, safe inoperable. Excellent maid service. Pool was great. Restaurant ok. I think I just ordered the wrong thing.

10/10

Exceptional

21 Jul 2025

Darius

Coo

10/10

Exceptional

02 Jul 2025

marcus

An excellent sea front hotel with good views of the sea. good helpful staff.

10/10

Exceptional

15 May 2025

Julie

Beautiful place by ocean

The view of the sunrise over the ocean was gorgeous from my room! The breakfast was so delicious- the apricot tart-wow! The bed was comfy, lots of pillows, black out curtains, very friendly desk personnel- free shuttle to train in morning. Only wish I had gotten a train from the train to the hotel the night before. But beware, it is an hour from Genoa by train and over two hours from Portofine.

Self

4/10

Poor

10 May 2025

Doris

No longer “grand” - pictures are deceiving.

Hotel and area photos are from several years ago when all the palm trees were in their glory. Hotel itself was surely “grand” at some time, but has definitely declined. Our room faced the ocean, was small but ok. The bathroom was beyond small. Knees touched the side of shower when on the toilet. (This may not be the same in other rooms). Breakfast buffet was poor, disorganized and staff unenthusiastic.

Partner

10/10

Exceptional

21 Apr 2025

Paloma

What a beautiful hotel and location. Center to everything and with a gorgeous view. I highly recommend it. If you stay here, I recommend for dinning option Mustafa restaurant right next to the hotel.

Leisure Partner

10/10

Exceptional

09 Apr 2025

Pauline

Great location and value for money accommodation

Warm welcome for non Italian speaking Australian guests. Brilliant views from our room. Much better than the photos. Room very clean and everything in good condition. Nice linen and towels. Very nice €20 three course set dinner menu. Would happily return and recommend to friends.

Partner

10/10

Exceptional

05 Nov 2024

Beatrice

The room stanks of drains

Business

8/10

Excellent

01 Nov 2024

Cathrine

Lovely grand old hotel on the surface. Staff were friendly and helpful most of the time. Very clean, nice large bathroom and comfy bed. However, there were a couple of things which would have really improved my stay at the hotel. We booked a superior double room. There was nothing superior about this room, I would describe it as basic. There was no kettle or coffee machine in the room, no complimentary bottles of water. The plug sockets did not fit our European plug adaptors. We could only charge our phones in the sockets in the dining room on the first day! We asked at the desk on the first evening and staff could only suggest we try the bathroom socket to charge our phones? This did not work. I couldn’t use my hair straighteners in the morning and went to ask at the desk for advice on where I could buy an adaptor. This time a different receptionist gave me an adaptor which she instantly produced from behind the desk! A sign for guests in the room advising guests to ask if they needed an adaptor would be useful. Our visit was the last week in October which is the end of the season but there was no outside space available to sit anywhere at the hotel. There are no balconies or terraces with rooms and the pool area was closed off. The weather was mild and sunny and I asked if there was anywhere I could sit and relax outside. The hotel beach was closed. Arenzano is a lovely quiet relaxing place but I would not stay at this hotel again.

Leisure Partner

10/10

Exceptional

22 Oct 2024

Vaughan

Fabulous luxury hotel with great vibe and friendly staff. The breakfast choice is amazing and it was peaceful, comfortable and relaxing.
The room was a little snaller than expected but it had a comfortsble double bed and everything I needed. I travel onbusiness frequently and am not easily impressed. I highly recommend the Grand Hotel

Business

8/10

Excellent

21 Oct 2024

Maria

Buen hotel con personal amable.

8/10

Excellent

04 Oct 2024

Michael

A good stay

Everything great, except small things - like only one coffee machine for breakfast for quite a number of guests, no tops for tea pots - gets cold quicker - but these are minor. Our evening dinner was OK-ish. However, overall a good stay. Nice location.

Partner

6/10

Pleasant

14 Sep 2024

Anthony

The staff were friendly, the building old & tired, Grand may be the name, grand it is not.

10/10

Exceptional

13 Aug 2024

Melissa

Great spot

We stayed one night passing through but the hotel was perfect for a small group of 2 and one child. The hotel prepared a rollaway bed which was exactly what we needed.
The breakfast buffet is epic!

Friends_and_family Family

10/10

Exceptional

11 Aug 2024

Michael

Pro’s - The restaurant is currently staffed by a Michelin star chef. Dinner was outstanding. By far the best meal we have had in our travels through Europe. Staff easy going, friendly and helpfull. Swimming pool is nice with full bar service available. Room is older styled, but functional, spaceous & clean.
Con’s - None regarding the hotel. The “free to public” beach across the road is rather small, with most of the beach being taken up by private beach club which was impossible to enter. As Australians we just don’t understand why private beaches are allowed.

Leisure Partner

4/10

Poor

01 Aug 2024

najwa

The AC in the room did not work. The key lock broke upon entry. No amenities on the room. No iron or working blow dryer.

Leisure

10/10

Exceptional

12 Jul 2024

Larissa

Wonderful stay

We hat a wonderful stay at the hotel. The hotel is in the city center and it's only a few steps to the shops and restaurants. They offer umbrellas and sun chairs at a private beach in a bay 5 mins walking distance from the hotel. Unfortunately you hear traffic noise from the street in front of the hotel if you want to sleep with open windows.

Partner

10/10

Exceptional

25 Jun 2024

Candice

Beach location

Great location right on the beach!!
Valet on site car parking (even for our large Campervan )
Fantastic breakfast
Friendly staff

Friends_and_family Family

10/10

Exceptional

11 Mar 2024

Nassim

Great views and great breakfast buffet. Close drive to Monaco !

Leisure Partner

10/10

Exceptional

24 Nov 2023

Ahtsham

Nice setting and friendly staff and breakfast was great

Leisure Family

10/10

Exceptional

20 Oct 2023

brett

Great staff and very clean hotel - great value for money

Leisure Partner

10/10

Exceptional

06 Oct 2023

Herbert

We had a great time, staff was outstanding with us.

Thank you

Partner

10/10

Exceptional

27 Sep 2023

Steve

ll come again!

10/10

Exceptional

03 Aug 2023

David

Older hotel but well maintained, shows the signs of old glory. Excellent breakfast, food was really fresh and lots of healthy options. Staff on the most part was very helpful. The views from our room were tremendous. Had dinner in the hotel once, service was excellent but food was just okay. Lots of excellent food options including delicious thin crust pizza in the area.
Some of the negatives are the lack of private beach next to the hotel. They charged us extra for it to drive us to the beach which was rocky and dirty and definitely not as nice as the public beach right in front of the hotel. After 2 days there we just stayed on the public beach and had a wonderful time there.
P.S. Shower needs to be changed.

Would stay there again.

Leisure Family

8/10

Excellent

12 May 2023

Ali

disappointed with extra charge for parking.

10/10

Exceptional

22 Mar 2023

Ana

Great location, beautiful sunrise view from the room <3. Friendly staff.

Leisure Family

6/10

Pleasant

03 Aug 2022

Verified traveler

Too expensive

The hotel was clean, but the first thing was that reception staff took copies of our IDs (which is unnecessary) hidden in the other room (after asking not to do this and they said they will only use our dates of birth). The room was old style and a old bathroom where some renewal is needed. The internet did not work. There was no extractor in the bathroom. No shampoo and hair conditioner (just the generic body shampoo). We also left early before breakfast time so I asked the reception (on the evening before) if we could get something arranged. The lady ensured me that this is absolutely fine and they will get some food packed for us to take with us. Once I went down, the gentleman in the reception was not aware of anything. But at least a lady it the breakfast room let me took whatever I want). Also, I did have to pay 36€ as city tax which came as surprise at the time of check out, which looks v high for 2 nights (3 persons). In general, from outside the hotel looked much better than from inside. I would not give 4 stars for it. I would also not get back to the same hotel next time

Friends_and_family Family

10/10

Exceptional

01 Aug 2022

David

Electric Romance

The hotel is in a good location between town and beach(s) with many restaurants to choose from within easy reach. Staff were generally very friendly and helpful! Comfortable clean rooms. We spent most of our days at the beach but really enjoyed having convenient access to the pool for a quick dip before preparing for dinner.
No hassle having my electric (ev) charged during our stay.
Breakfast was very good with a large and tasty choice. I especially enjoyed being able to boil eggs myself to my own exact timing.
All in all our needs were met for a very romantic weekend

Partner

8/10

Excellent

22 Jul 2022

Sarah

Was very pleasantly surprised by the under stated charm of this hotel. The deco is super cute and fresh, the breakfast superb, and the amenities great. I’d definitely recommend it to others looking for a spot for the entire family to enjoy near Arenzano.

Leisure Family

2/10

Poor

16 Jul 2022

William

Not the greatest hotel

Business Self

10/10

Exceptional

05 Jul 2021

E.p.h.m.

Superb

Great hotel, excellent location!

Partner

10/10

Exceptional

04 Jul 2021

Claire

Short break on way through Italy

Lovely hotel but parking could have been difficult with our pick-up truck had there not been a random empty space. We also thought parking was included but wasn’t. Would go back again though for a short coastal break

Partner

4/10

Poor

02 Jul 2021

Hammad

BUDGET 4 star hotel does not deserve Grand Hotel

Good
- Location
-Cleanliness
Bad
- Extra cost for private beach which is 500 m away in fact it is a 3rd party beach club
-No Tea & Coffee station in the room
Ugly
-inexperienced staff at bar and room service who were clumsy

10/10

Exceptional

17 Aug 2020

Gary

Great hotel

Great hotel in an excellent location just over the road from the beach

Friends_and_family Family

10/10

Exceptional

04 Jul 2020

Abdelkrim

Very Good.

Fast check in, great service.

Partner

6/10

Pleasant

15 Oct 2019

Arnfinn

Nice location; uninterested staff;

Self

8/10

Excellent

11 Oct 2019

MarkP

Great stay, would stay again without issue. Staff great, room great, location great, excellent little town

Leisure Partner

8/10

Excellent

27 Jul 2019

Verified traveler

Fantastic location with clean and comfortable rooms. Nice big pool with good facilities at poolside.

4/10

Poor

07 Jul 2019

Verified traveler

It once was grand, it still is the largest and most imposing building in Arenzano. Right on the sea front at the eastern end of the town. Fine architecture typical of the region but alas suffering from years of inflation, recession and lack of investment it shows signs of neglect. It has its own pool with bar in a marquee. It does not have its own beach. If you go across the very busy road to the beach you will fork out €34 a day for a changing cabin, 2 loungers and a parasol. A rip off. The pool looks clean and the lifeguard washes out the toilets, but the loo seat is cracked and broken, there are weeds growing out of the pool drains. The sun loungers are unbearably uncomfortable and the same standard design everywhere. The female staff are lovely and friendly the men all seem to wish they were elsewhere, grumpy, doer and unhelpful. The shuttle service to the airport will set you back €60 when the train 10 minutes away costs €3.60 each.

Leisure Family

10/10

Exceptional

25 Jun 2019

Duke

Breakfast choice was lovely with lots of cakes and goodies,
The hotel is situated across from the beach and has a lovely pool in its grounds.

Leisure Partner

8/10

Excellent

09 Jun 2019

Verified traveler

Rooms are nice and clean, but it’s a bit noisy and the AC didn’t work properly.
The staff is very helpful and pleasant.
The breakfast is generous and full of nutritious food.
Overall a very nice place to be in Arenzano.

Leisure Partner

6/10

Pleasant

11 May 2019

Verified traveler

The ocean view was nice and the breakfast was great. We arrived late at night and were welcomed by a tired looking man that seemed rather grumpy and ininviting

Leisure

10/10

Exceptional

05 Apr 2019

Verified traveler

Very nice hotel. Location was great, staff was great. Breakfast was very good. Overall very nice place.

Leisure Partner

8/10

Excellent

19 Feb 2019

Verified traveler

Recommended

Nice hotel. Friendly staff. Perfect location

Friends

6/10

Pleasant

05 Feb 2019

Robyn

The rooms are quite loud, can hear everything from the next rooms and corridor.

Friends

10/10

Exceptional

16 Oct 2018

Richard

Great place very friendly

Partner

8/10

Excellent

15 Oct 2018

Verified traveler

Nice hotel close to beach

End of season so hotel a bit quiet & pool closed but very relaxing & weather was warm enough to swim in the sea. Arenzano pretty with lots of restaurants & regular trains to Genoa.

10/10

Exceptional

12 Oct 2018

Jürg

Big and nice breakfast. Helpfull stuff. Nice surroundings

6/10

Pleasant

06 Oct 2018

Charlotte

Pros and cons!

The hotel looks gorgeous from the outside. The rooms are very clean and comfortable though a little dated but still holds that charm. The walls are paper thin so be warned. Unfortunately some of the staff weren’t great. Although the lady checking us in was friendly and polite she stopped in the middle of checking us in to our 3 rooms and started checking another customer in who turned up after us. Because of this it took us while longer to check in and then she forgot to give us the room keys. The breakfast staff were terrible. One lady even picked up my coffee and moved it while I was in the middle of putting milk in lol. She also shoved another member of our party out the way and started having a go at another for not using a saucer. The breakfast was ok but so spread out with plates out the way and not with food it took a while to find eveything. It was like they just slap anything down where there was a space. The bananas where black so I didn’t bother with much fruit. All in all the hotel served its purpose and it was reasonably nice but it wasn’t nice enough to return to I’m afraid.

Partner

8/10

Excellent

02 Oct 2018

Gnet

Couple 4 night's

Husband and I had 4 night's to visit Genoa and surrounding area for his 50th birthday. Hotel is well situated near the sea. We were on the 4 floor which is elevator for 3 floors up then stairs for last floor. Room was clean and pleasant. Sea view was impressive. Will say can hear adjoining bathrooms ie toilet flushing and water running which was at the head of our bed. Luckily we are heavy sleepers so didn't bother us to much. Breakfast was reasonable. Plenty of fruit, salad, yoghurt, juice, coffee. Hot selection was cold... So avoid that. Pastries and bread selection was good. And also had a pigeon wandering around dining room every morning. Don't think he was staff member...

10/10

Exceptional

21 Sep 2018

Joanna

Beautiful hotel in a beautiful setting.

Family

8/10

Excellent

10 Sep 2018

Andrew

Overall it's in a good location and in a good condition. Breakfast was very good.

8/10

Excellent

06 Sep 2018

Verified traveler

Pleasant

Great location,
Nice staff hotel a little dated but clean and tidy ,

8/10

Excellent

04 Sep 2018

Fran

Probably th best option in Arenzano

Nice hotel overall. €15 per day to park. Only real gripe is walls very thin and you can hear everything going on in next door bathroom - and I mean everything!

Staff good, helpful and friendly.
Breakfast buffet very extensive, although far too much single use plastic
And yes it is right opposite the beach!

4/10

Poor

26 Aug 2018

Verified traveler

Staff let this hotel down

The hotel itself is beautiful picture perfect from the outside. The rooms are nice slightly dated and no where near as big as the photos - we booked a superior room be careful of the photos you don’t get the room you actually book - I went to ask to change as it wasn’t the room in the photo I was told they put photos on to look nice like the flowers on the photos but the flowers aren’t there on your stay - don’t agree wuth this but was told they were full and they may have different room in 2 days - was never contacted or mentioned again - customer service is not great - staff can be arrogant at times - breakfast is cleared before the finish time - not much hot food choices and I found it hard to find something eatable - and yogurt was out of date by a week - they aren’t helpful and tend to huff and puff if you ask for something they have removed - to be honest if staff where more friendly and accommodating our stay would of been better - we will spend next year in another place rather than return - shame really as the staff do not do this lovely building justice.

Family

10/10

Exceptional

22 Jun 2018

Glyn

A really nice hotel in a great hotel. Nice Pool and good breakfast served in a nice location. Room was good and cleaned to a high standard but lacked storage draws.

10/10

Exceptional

17 Jun 2018

Candida

Beautiful hotel with a great pool

Lovely hotel stayed for one night wish we could of stayed longer. The hotel is beautiful and has a wonderful pool which we enjoyed. The beach is directly opposite and the hotel offers secure parking. We will definitely stay again and highly recommended the area and hotel.

Partner

10/10

Exceptional

08 Jun 2018

Joonhee

Good

The hotel was clean, modern, and staff very helpful. Breakfast was excellent!

Partner

8/10

Excellent

04 Jun 2018

Verified traveler

Older hotel in a nice location

Was impressed with the staff solving a maintenance problem in the room by quickly moving and upgrading us to a better one.

8/10

Excellent

20 May 2018

KC

Great location very “Grand” facade .Staff everywhere great ! Bit disappointed we were not informed bar wouldn’t be open by pool or swimming pool would be closed Tiny indoor Bar not serviced!! No tea coffee making in room ,first time in many many years of travelling round Europe have we experienced these lack of facilities in a large hotel!
We are dog lovers but wold never expect to see dogs in the dining room for breakfast and especially not
in a Michelin guide Restaurant for dinner !!
This report is the first one we have completed with a number of criticisms , however we still enjoyed our stay ,staff in particular were particularly friendly and helpful .

8/10

Excellent

08 Apr 2018

Marcie

Close to beach

Hotel is further from Genoa than I thought. Wish the pool was open as it was beautiful in April. Room was great except no way to make coffee or tea. Town of Arenzano is lovely but a hike to Genoa.

8/10

Excellent

02 Apr 2018

Greg

Nice hotel close to the beach

A nice hotel that is right across the street from the Mediterranean sea where there were a couple of nice restaurants.

8/10

Excellent

27 Mar 2018

NICK

WE ARE REGULARS AT THIS HOTEL. GREAT LOCATION

GREAT 4 DAY BREAK SUN,SEA AND SNOW ON THE MOUNTAINS. STUNNING.

8/10

Excellent

21 Mar 2018

Verified traveler

Enjoyed a 2 night stay here, clean and comfortable room, it was out of season so not all facilities available but that is to be expected.

10/10

Exceptional

02 Dec 2017

Gregory

Northern Italy

A wonderful hotel on the Northern Italian Coast apx. 1 1/2 hours from Monaco and thirty minutes west of Genoa. If you are flying into Milan Malpensa airport this is a 1 3/4 hour drive. The village of Arenzano is quiet and the seaside is pleasant although not a beach destination. The hotel is a five star and the food is excellent.

Family

8/10

Excellent

04 Oct 2017

Cesar

Arenzano Hotel Experience

Overall it was a good experience.
AC didn't work as I expected.
Breakfast was ok.

Family

10/10

Exceptional

18 Sep 2017

Graham

Graham from Colchester

Excellent and helpful staff , great breakfast buffet and managed to park car outside hotel.
Young man on reception very helpful.convenient location for railway station very enjoyable stay.

Partner

8/10

Excellent

30 Aug 2017

Paul

A classic Grand Hotel let down by traffic noise

The hotel and location were fabulous, sadly we couldn't enjoy the sea air and sound of waves as you had to keep windows tightly closed due to a noisy street running between the hotel and the beach.

This is a problem in most of the Italian and French Riviera - it's almost impossible to find a hotel not spoilt by 1960's town planning mistakes.

However, this hotel is advertising itself with a manipulated picture where the road has been removed (or it could be a turn-of-the-century black and white picture which has been coloured later). That is a mis-representation, if not outright fraudulent. I chose the hotel and a seaside room specifically because I thought it would be ON the beach, not on a busy road.

Another mis-description was that the hotel advertised the room as \"junior suite\", yet it was just a larger ordinary room. Very specious, but it was all one space, with no sofa, comfy chairs or anything that would have justified the word \"suite\".

6/10

Pleasant

23 Aug 2017

Alina

The hotel is all right

Overall hotel was fine, but we expected better for the price we paid. It seemed to be one of the best ones in the area though.

I'll start with pros:
Gorgeous view (if you take the room with sea view); close to the beach, nice location in general, historical center of Genova 45 minutes away with the car.
Breakfast was good, it was the same every day, but they were missing waffles, sausages, bacon, instead they had good selection of pies, cheese and ham.
Rooms were clean, nice selection of essentials (but no hair conditioner!)
Nice pool.

Now the cons:
Small room, weird bathroom - we only had half a door in the shower so I had to wipe the floors with towels every time one of us took a shower - all water was on the floor.
Parking situation was a disaster - they had tiny parking space for this hotel, you were lucky to park between the trees or halfway on the boardwalk (on the side of the road), most of the times though we had to leave the car on the small driveway where each car was blocking the previous one and we would leave the car keys at the desk so the hotel personnel could move it when someone in the middle would need to leave.
Very important - they DIDN'T HAVE AN IRON - so make sure to take one with you if you're planning to stay here, I had to wear all wrinkled dresses, because I did not expect that and I didn't want to pay €8 for each dress pressing only (washing is extra).
Funny AC - it would turn off when you leave.
Overall the stay was good.

6/10

Pleasant

01 Aug 2017

andy

Lovely building on outside but needs updating

Ok hotel in central location, beware if you are travelling with your Dog! They are allowed everywhere in Hotel but not allowed on any beaches

6/10

Pleasant

11 Jul 2017

Wendy

No airconditioning

We were very upset. The first night we arrived our room had no air conditioning so I asked to move our room once they could not repair this. I was told there were no rooms to move until the following day.
I asked for a fan and was told there is none. The room was so hot 30 centigrade close to 90 farenheit. This was unacceptable and I spoke with Daniel at front desk and told him I do not want to be charged and he said ok.
When we checked out the girl at front desk told me I had to get my refund from Expedia and I told her my first part of trip hotel was made direct. She was not very nice and refused to credit me the first night.
After we moved the room was much better. Unfortunately it started out horrible. I got sick in the room.

2/10

Poor

08 Jul 2017

annabrl

The staff could not organise anything

I wanted to organise a pre wedding party and spoke to the hotel before we came and they still got it wrong was very disappointed

6/10

Pleasant

06 Jul 2017

Verified traveler

Convenient situation

Food indifferent. BBC news not available though the information said it was

10/10

Exceptional

19 Sep 2016

Will

Beachfront at a great price

My first trip to Italy's northern coast - I could not believe that such a wonderful beachfront hotel was this reasonable. The property is outstanding, the rooms bright and clean, and the staff friendly and helpful. I was planning to stay only one night, but decided to extend my trip and enjoy the Arenzano weather and hospitality for a second night.

8/10

Excellent

17 Sep 2016

muki

Old and nice hotel in front of beach

Good hotel. Good room. Excelent breakfast. Nice place.
But the bathroom escape water when flush. The housekeeping NO make a room , i don t know why!
The front desk said they don t know what happened.

4/10

Poor

13 Sep 2016

Nicola

Needs improvement

Reception staff friendly but not the restaurant staff. Overall very disappointing catering for coach tours over other guests. The only bar was by the pool not part of main hotel and was unfriendly and unwelcoming, breakfast average, boiling water luke warm, milk curdled. Pool was a little tired. Wooden floor to restaurant was undulating so dangerous.
Lift only caters properly for half the hotel, the other half takes you to your floor but you then have to walk up about 6 steps to the rest of the rooms so no good for bag trolley.
Plenty of good restaurants in the town to choose from, but only 2 public beaches, most of lake front taken up with private beaches umbrellas and loungers crammed into a tiny space.

Partner

2/10

Poor

20 Aug 2016

Leo

Very bad experience

The hotel needs badly renovation. The wooden floor in the base floor has been detached from the concrete, and you literally was felt like walking on bubbles. Waiters didn't speak English AT ALL. Breakfast was like having breakfast in a 2 star hotel. There is no sound insulation in the rooms, we fell asleep around 3 am, after our neighbors decided to sleep. In the bathroom they had plastic cups for water... Remember in a 4 star hotel... Plastic cups... I have stayed in bad hotels in the past, but this CAN'T be 4 stars... And why Expedia is promoting it??? How people can't see what I saw there? I'm going back to Arenzano next week, BUT I'M NOT STAYING EVER AGAIN in this hotel!

6/10

Pleasant

07 Jul 2016

Verified traveler

Nice hotel close to the beach and marina

Ideally situated on the edge of the town safe parking good variety at breakfast pool excellent

Language barrier can mean can be difficult getting across what you need to say some of the rooms very small more like the size of a main city hotel not a hotel on the beach

6/10

Pleasant

07 Jun 2016

roger

disappointed

We were not impressed with the hotel,The name was Grand but it was not.
On arrival of our room,which we had to carry our cases up two flights of stairs,we found the shower doors off their runners also curtain hanging off. When we told Manager she said someone would look at it in couple days.But saying we could not use shower like that they fixed it next day,curtains was never fixed.

Partner

10/10

Exceptional

07 Nov 2015

Jacques

Great hotel and breakfast

Once you find it and can get in the parking lot, the hotel is nice. The breakfast buffet has no comparison. The food was excellent and abundant. It was a lot more than what we expected. Right accross from the beach, it is very convenient.

Family

8/10

Excellent

29 Oct 2015

Verified traveler

Overnight Stay near Genoa, Italy

short overnight while visiting family in the area. Accomodations were very good. Breakfast was fine. Service at the desk was very good.View was excellent. Parking was difficult.

Family

10/10

Exceptional

07 Aug 2015

johannes

A very good price/value/quality ratio
Good rooms, good location , nice swimming pool

8/10

Excellent

04 Aug 2015

Verified traveler

A nice hotel in a nice place but a little worn

The pool was nice as was the distance to the beach, the town of Arenzano is very attractive.
The hotel is showing its age a little bit, the rooms are a little worn, but clean and the floors in the restaurant are noticeably bulging.
The breakfast was not quite up to scratch, a little greasy and a little to much refined sugar and white wheat for our nordic tastes, the breakfast machines such as juice and coffee machines were also due for an upgrade

Family

6/10

Pleasant

27 Jun 2015

Peter

Easy on the eyes, heavy on the ears

Pretty nice getaway location. Be aware that there is no air conditioning. The breeze off the sea is delightful, but your windows must stay open, which means that the noise from the road, along with the noise of folks partying on holiday near/on the beach, all comes in as well. The parking situation is pretty ridiculous, but the staff is there to accommodate. We really enjoyed the pool, which was lovely; and the breakfast, which was fresh, well attended to, and plentiful.

Partner

6/10

Pleasant

21 Jun 2015

MA

Was a nice hotel 30 years ago

Plastic (disposeable) glasses in the room! (In a 4 stars hotel..). Good location, nice view, but lots of disappointing things: The walls are paper-thin, no gown for the rooms, and the elevator goes till the 3rd floor, however there are 4 floors.

8/10

Excellent

17 Jun 2015

Michael

The Grand at Arenazano

The Hotel is in an excellent location for the beach and town. It has extensive grounds with swimming pool. The only downside is that when we stayed the hotel had two coach parties and Breakfast was a bit hetic. I would recommend that the hotel conside a seperate breakfast room for coach groups.

Family

10/10

Exceptional

07 Jun 2015

Laurie

wonderful treat

We were only in arenzano for one night but would happily return for a longer stay. The hotel, the sea view, the pool, the proximity to shopping and the breakfast were all excellent.

Family

8/10

Excellent

26 May 2015

Verified traveler

Lovely older hotel with lots of character

We had a change of plans and felt very fortunate that the Grand Hotel Arenzano was able to accommodate us on short notice and with a very fair rate. It is a delightful hotel. We had a great view of the Mediterranean and it is adjacent to the garden that we were in town to visit, so very convenient. The staff is very welcoming and helpful. I would definitely recommend it and would stay there again if we returned.

6/10

Pleasant

19 Oct 2014

Verified traveler

Location is great...hotel is a bit run down.

Booked the sauna BUT was not working...usually like that during off season.