Camellia Boutique Hotel

Vietnam , Hanoi and North
Hanoi, 12 Hue Street, Hoan Kiem District
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75 reviews shown

10/10

Exceptional

29 Jan 2026

Hilary

This is such a lovely quiet boutique hotel. The thing that stands out most is it’s absolutely the most spotlessly clean place I’ve ever been in they go out of their way to keep it beautiful. Although there is no restaurant or food service so to speak they always have a good coffee and some little cookie snacks available and you can enjoy it out on the terrace with lovely flowers around. A great spot and only around the corner a few blocks to get on the main street to have a bite. Thank you so much at the front desk they are always accommodating and helpful.

6/10

Pleasant

14 Jan 2026

Anatoly

The hotel was fine overall. The main reason for the lower rating is the generally unpleasant interactions with the younger Russian-speaking woman at the front desk who seems to dislike her job and the guests. The other reason is that our key was not programmed correctly and there is no one staffing the front desk after hours. It took us a long time to reach someone to let us into our room remotely. No apology or anything else was offered.

Leisure

10/10

Exceptional

22 Nov 2025

Yaniv

Soothing atmosphere, perfect escape for the weekend

Partner

10/10

Exceptional

05 Nov 2025

Allison

Clean, cute, comfortable. What more could you ask for? Our favorite hotel of our trip. Would definitely stay again.

Leisure Partner

10/10

Exceptional

31 Oct 2025

Felix

Nice clean hotel in a central part of the Carmel.

Self

10/10

Exceptional

14 Jun 2025

William

Lovely boutique hotel

Lovely hotel with an excellent staff. Perfect for a business or pleasure trip as is well located and has a very nice outdoor area.

Business

10/10

Exceptional

17 May 2025

Susan

Great property, lovely obliging staff. Room was large and bed very comfortable.

10/10

Exceptional

14 May 2025

Reuben

Great place to stay. Lacking some food

10/10

Exceptional

13 Feb 2025

sam

the way hospitality should be

the hosting experiene was perfect , pleasnat crew , prime location with access to main location easily , short drive to the excuisite local market with its great restaurant. the room was large clean and very well maintained . we had a greta time .

Partner

10/10

Exceptional

23 Jan 2025

Hod

Great location

Best location. Staff is friendly.
Asking customers to pay for parking is inappropriate.

Business

8/10

Excellent

21 Dec 2024

Hod

The hotel is in a great location and has a charming boutique vibe. The outdoor jacuzzi was a highlight, and the massage by Dudu was absolutely amazing. However, there was a short delay at check-in, with no one at the front desk for about 10 minutes, leaving guests waiting confused. Once the receptionist arrived, she was friendly and helpful.

Partner

10/10

Exceptional

12 Jun 2024

Elizabeth

This is a restored German Templar house for the 1800s on upper Carmel. The rooms are spacious and tastefully furnished. The bed is very comfortable and the bathroom was large and had a unique shower.
I would stay there again

10/10

Exceptional

10 May 2024

Ian

A really nice small hotel in a renovated Templer building on the peak of the Carmel, a minute walk from the promenade and eateries. Stylish rooms, reasonably priced.

Leisure Partner

10/10

Exceptional

10 Apr 2024

Merav

Love it here

Location is fantastic but more than anything, I LOVE this room (403). Very spacious, comfortable bed, clean wide tub (no bathfitters), TV swivels so you can watch from couch or bed, but the best part is the small window. It opens to let in fresh air and my allergies really appreciate that.Other rooms here have balconies. Nice friendly staff. Thank you!

Self

4/10

Poor

16 Mar 2024

Ronit

The hotel is dark. Not much windows or light. The decoration also dark

Friends_and_family Family

10/10

Exceptional

29 Feb 2024

Chen

Great location, clean and spacious

We loved it! Hotel is in a perfect location, very close to the Carmelit metro station. There was plenty of parking in the nearby streets. Our room was very spacious and clean

Partner

2/10

Poor

07 Nov 2023

David

Disaster

Hotel was closed and I had to find alternative accommodation

10/10

Exceptional

19 Jul 2023

Sally

We thoroughly enjoyed our stay. A friend recommended it and we will now recommend to our friends traveling to Haifa.

Good job!

Leisure Family

10/10

Exceptional

11 Jul 2023

liora

Perfect Haifa stay

This hotel was lovely! Well located, beautiful design, great complementary snacks and drinks. Perfect for a visit to the Baha’i gardens

Friends_and_family Family

10/10

Exceptional

16 Jun 2023

Stephen

An oasis in the city

An oasis of calm and relaxation in a very busy city. We loved the room comfort, quiet setting, relaxing rest area near the lobby, and convenience to a park and restaurants.

Partner

10/10

Exceptional

09 Jun 2023

Verified traveler

Couple stay ar Carmella Boutique

The room was very tastefully designed. It was very comfortable, very clean and very satisfying. Highly recommended.
Parking is an extra 40 NIS a day

Partner

10/10

Exceptional

23 May 2023

Beth

Great property. From room to lobby to jacuzzi- 1st rate!

10/10

Exceptional

20 May 2023

Verified traveler

One night stay

Amazing hotel in a quiet neighborhood

Partner

10/10

Exceptional

07 May 2023

Segal

Excellent hotel. Such a cool vibe. We loved it. Perfect rating. Would definitely come back and stay there again.

8/10

Excellent

25 Mar 2023

Clare

Lovely boutique hotel.

Lovely rooms. Good point to see Haifa, with lots of places to eat nearby. Go to the small coffee shop in the park called Shchenim. Great coffee and cake. Really helpful reception. Great coffee and tea station with biscuits and cake. Wonderful fruit teas.

Partner

8/10

Excellent

20 Jan 2023

William

Great location and very comfortable hotel

Great location if you have a couple of nights in Haifa You can walk everywhere you need to go around Carmella and if you want to go the downtown Haifa, the funicular railway is 5 mins walk and takes 10 minutes
Rooms are very comfortable
So the hotel was just what we wanted but frankly I’d give Haifa a miss unless you have to go there.

Partner

8/10

Excellent

15 Jan 2023

oded

Nice property, good location. Staff could be more helpful and included breakfast was inconveniently off-premises

Leisure Family

10/10

Exceptional

10 Jan 2023

Verified traveler

Wonderful hotel. Lovely stay.

Partner

8/10

Excellent

03 Dec 2022

Etan

Very little Play light in the room. Probably designed for a romantic getaway, but not good enough for elderly people.

Also virtually no storage.

Friends_and_family Family

10/10

Exceptional

03 Dec 2022

Jack

Great location; charming property

Enjoyed staying at this hotel, especially the location. The 24-hour coffee and the fresh-squeezed juice were plusses. Many places to eat within walking distance

Partner

10/10

Exceptional

27 Jun 2022

Robin

A most amazing facility and one of the best stays anywhere. Friendly helpful staff and beautiful rooms. A true hidden gem. Great location as well.

Leisure Family

8/10

Excellent

18 May 2022

Verified traveler

Everything was excellent, especially for the price, except for the lack of at least a continental breakfast.

Friends_and_family Family

10/10

Exceptional

03 Jan 2022

Relaxing

It was great

Partner

10/10

Exceptional

11 Nov 2021

Paz

Great vacation in Haifa - good value for money!

Superb vacation at Haifa with the children. The hotel is situated in a unique building, very accessible with underground parking.
Close to the zoo and locations in Haifa - high level of service, we were very satisfied!

Friends_and_family Family

10/10

Exceptional

23 Oct 2021

Tal

Very good experience

Clean and comfort rooms. The staff was nice. The rooms on the 4th floor are excellent.

Partner

10/10

Exceptional

12 Sep 2021

Tamara

Haifa is a great city to satay over the weekend. Carmela is the perfect spot very well located friendly and very nice. Enjoyed it very much. We

Partner

10/10

Exceptional

26 Aug 2021

Verified traveler

WOW!!

One of the best boutique hotel I ever stayed in in Israel. Clean, luxury, great location!! The team is very helpful and friendly, could not ask for more! Looks like this hotel is more suitable for couples but kids are also very welcome. Thanks for a great stay!

Friends_and_family Family

10/10

Exceptional

01 Aug 2021

Verified traveler

fantastic place. warm, family style, inviting, luxury yet feels like home. Friendly staff, helping all the way. will come back for sure!

Leisure Family

10/10

Exceptional

20 Jul 2021

Yacov

Recommended for All

It was amazing stay. Very Friendly. wonderful location. recommended for all

Friends_and_family Family

10/10

Exceptional

29 Jan 2020

Bonnie

Yes Stay longer !

Wonderful - Staff was informative and very welcoming. Loved our rooms. Would have liked to have stayed another couple of days - Very Comfortable beds which was rare on our 3 week trip

Friends_and_family Family

10/10

Exceptional

13 Jan 2020

DANIEL

One of our favorites

Great place to stay. Hotel recently updated including all rooms. Very large room and bathroom. Good WiFi and access to coffee machine 24/7. Safe and convenient underground parking, but be aware when you arrive you have to check in before you have access. Close to restaurants, shopping and the Baha’i Gardens.

Partner

2/10

Poor

22 Dec 2019

yuval

Looks nice? skip this hotel

New renovated building, room new, seems nice, very small. No view, looking at other buildings. It seems like in downtown - actually it is in the middle of a residential area. there's nothing to do in the area, meaning you need to take your car to attractions.
We started the AC and we heard tiking noises (tik...tik...tik), we shut down the AC - noises didn't stop, but the air in the room was stiff, hard to breathe. Front desk came, heard, didn't seem bothered. said they don't have vacant room to move us, but will cancel the stay for a full refund. We left.
Sounds nice? not really: Friday afternoon, we couldn't get a room in hotels in the area. We cancel the restaurant reservation for Friday evening, we canceled all our plans for the weekend and went back home (a too hours drive).
Huge disappointed, especially since this was our kid's present for my birthday.
So - avoid this hotel. At any cost
(and it's very expensive, especially considering the location, lake of view and size of the room)

Partner

8/10

Excellent

08 Dec 2019

Verified traveler

It was great. The location was nice, the staff was pleasent

Leisure Partner

10/10

Exceptional

15 Nov 2019

Shehzeen

LOVED this hotel!!!!

First trip to Israel and I have tonsay this was the best hotel in all of Israel! We stayed in a 5 star hotel in Jerusalem (David Citadel) before our check-in here, and their service was horrible compared to Carmella boutique! This hotel has two offsite but nearby cafes to have breakfast at and we loved it! Breakfast was included and the free parkng was soooo convenient since we rented a car! Everyone from check in to check out were so amazingly friendly and helpful, especially front desk gentleman named Yameen...I'm sorry for possibly mispelling your name! -Thanks for the lovely chat, advice and kindness! I complimented you to family and friends. We wished our stay was longer so we could stay another night in this pretty hotel! Definitely recommending tonfamily and friends!!

Friends_and_family Family

8/10

Excellent

10 Nov 2019

Lindsay

very unique and appealing layout and amenities; also easy parking on premises.

Business_and_leisure Partner

10/10

Exceptional

16 Oct 2019

Verified traveler

Cozy and great boutique hotel!

Beyond amazing. Easy check in, great customer service meaning all the staff we interacted with were super kind and helpful which is a very nice touch when in a foreign place. They offered extra support and accommodated us due to the holidays. The room was super clean, bed big and comfy, and provided a complimentary bottle of water. Also, we loved the location at the top of Mt Carmel and in close proximity to restaurants and grocery store. We were very pleased and will definitely stay here when we return to Haifa.

Partner

10/10

Exceptional

13 Oct 2019

Haha

Private parking lots, good service, and nice staffs

Leisure Friends

10/10

Exceptional

14 Sep 2019

Shetravels

Carmella Boutique is ideally located near the entrance to Baha’i Gardens, the Funicular down to many neighborhoods in Haifa, and has a few good restaurants nearby. The staff is helpful with the hotel’s amenities. You will have to walk to breakfast...choose your own and forgo the optional voucher breakfast offsite. They have parking for each room’s guests in the basement level, and a Spa is onsite if you desire to book those services. Decor is whimsical. Rooms are clean with pleasant spa quality soaps.

Business_and_leisure Partner

10/10

Exceptional

13 Sep 2019

Verified traveler

This hotel deserves the word boutique because it was very richly and luxuriously appointed. It's a little more than 2 years old. A lot of privacy and quiet. We had a nice sunken balcony with an umbrella. Beds were likely the most comfortable we have slept in. Easy access to parking garage from the room. There was a spa we didn't get to take advantage of. Lots going on in the neighborhood - a zoo and a nice park right next door. There's an indoor mall across the street. The hotel staff was very friendly.

Leisure Family

10/10

Exceptional

09 Sep 2019

Janelyn

We really have fun and relax.. very accomodating

Friends

10/10

Exceptional

21 Aug 2019

Idit

It's an island of silence in a respectful way. The employees make you feel as if you are part of a bigger family. Personal, intimate atmosphere. Only few minutes walking to the center of activities.
I strongly recommend staying there.

Partner

10/10

Exceptional

31 Jul 2019

Verified traveler

Excellent value for this 5 star boutique hotel! Upgraded to a phenomenal balcony room! Spotless and well appointed.

Friends_and_family Family

8/10

Excellent

28 Jul 2019

Verified traveler

Unique and peaceful hotel with lovely common areas in great location (if you want to be at the top of the Carmel). Neat rooms with great air conditioning.

Partner

10/10

Exceptional

07 Jul 2019

Miller

A perfect place at the heart of the Carmel area, free parking (so important) large room (#106) with coffee machine and some cookies. Limited bar. Clean, soft towels, comfy bed, large bathroom. I shell be back.

Business_and_leisure Family

10/10

Exceptional

06 Jul 2019

Verified traveler

The property is conveniently located in the Carmel Center. It has its own free of charge parking. It is clean and the staff is welcoming and beyond.
The hotel does not offer breakfast anymore

Leisure Family

10/10

Exceptional

29 Jun 2019

Don

Love it.

Great reception team

10/10

Exceptional

19 Jun 2019

Verified traveler

Stunning, surprising and for sure will be back.
Close to city center walking g distance to shops and restaurants Yet detached. Parking which is essential.

Friends_and_family Family

8/10

Excellent

15 Jun 2019

Verified traveler

Very nice and cozy hotel. Big room, great location, very clean. Only complaint is the staff is not very helpful

Leisure Friends

10/10

Exceptional

02 Jun 2019

edith

My first choice hotel in Haifa

We love Carmella Boutique hotel. The stuff is wonderful, the rooms are beautifuly decorated. The location is ideal. This is our first choice in Haifa.

Family

8/10

Excellent

02 Jun 2019

Verified traveler

Great property at very good location. Parking situation is strange as there is no instructions or signs to get to it.

Business_and_leisure Family

10/10

Exceptional

31 May 2019

Verified traveler

I liked it’d location, staff and cleanliness.
I would suggest to include breakfast as an option. There was only a small cafeteria.

Leisure Family

10/10

Exceptional

27 May 2019

Darko

Great

Small, quiet, fancy place. Staff was kind and helpful, we had fruit plate on arrival, thanks Rotem. Free parking on hotel underground area, check in and check out friendly and quick. Room was very clean and well designed shower is great. In room you have espresso machine only, but in lobby you can get free coffee / tea/ cold water and some cookies. Located in local living area, but 3 minutes walk from Carmel center, where you can find some stores and restaurants. Breakfast is served from 8-11, 5 minutes walk from hotel, you can choose one of two proposed restaurants. We liked it. All in all great place to take a rest from everyday rush.

Partner

8/10

Excellent

25 May 2019

PYM

Carmella Boutique Hotel is a delightful, elegant, boutique hotel, very well located close to the Baha'i gardens, Shrine, and Carmel Centre. In most ways, it is what a boutique hotel should be. Except for two things, which may be temporary, but which were sort of unpleasant. One, no breakfast available. It seemed to have been recent (when I made the reservation, I thought I had read that breakfast was available). But no explanation was given. Like the other guests, I was directed to a café, five to ten minutes walk from the hotel. While there is nothing unpleasant to a short morning walk, I found it somewhat annoying that no breakfast be available in site. It is possible that their breakfast facility will reopen, but I would advise any potential client to inquire beforehand. The second \"annoyance\" is the system by which the gate that allows access to and from the underground parking can open. The only way was to call the hotel every time I needed to go out with my rental car or when I got back. Being from Canada I have of course a Canadian mobile phone. I am not quite sure what will be the cost of each of these telephone calls, but regardless, it was an unpleasant system that the hotel needs to change. Other than that, it is a hotel which I would highly recommend for its elegance, decor, charm, cleanliness, friendly staff, etc.

Leisure Self

8/10

Excellent

23 May 2019

Verified traveler

Clean
staffs Not friendly
Breakfast outside hotel with coupons - inconvenient
Need in room shoes or slippers
Soap or hard water?

Leisure Family

10/10

Exceptional

18 Apr 2019

Verified traveler

It was a beautiful and unique property with a lot of charm. The staff was friendly and courteous. I’d love to stay there again.

Leisure Family

10/10

Exceptional

17 Apr 2019

Janet

Loved our stay here

We really enjoyed staying at this hotel. The room was large with everything included an espresso machine plus cookies, nuts and dried fruit. Although the restaurant is no longer open we bought pastries from the local bakery for breakfast and with the facilities to make hot drinks and seating in the area of the restaurant sat and ate there each morning. There are lots of good restaurants in a short walking distance from the hotel. The underground car park is gated so safe and is free. The staff were friendly and helpful including providing an umbrella when it was raining. We did not have a problem finding the hotel using the GPS as the entrance is on a one way road.

Partner

8/10

Excellent

24 Mar 2019

Don

Personal service and beautiful hotel.

Great service and beautiful hotel. Breakfast can be richer.

10/10

Exceptional

21 Mar 2019

Verified traveler

Location is great, no more breakfast 8n hotel, you have to walk 3 blocks to nice restaurant for breakfast. Rooms very nice, but awkward placements in unususl building. Ours turns into a bomb shelter...a nice one, but thick walls and windows.

Coffee and cookies in lobby 24 hrs.
Right next to zoo and nuce park. But quiet. Free secured parking.

Friends_and_family Partner

10/10

Exceptional

17 Mar 2019

Verified traveler

Felt like royalty! The design, cleanliness, and (most of all) people made our stay one of the many highlights. Private underground parking was a bug positive. Breakfast at the Mandarin, picture worthy (get the breakfast for one/two... and you will see what I mean).

Leisure Family

10/10

Exceptional

27 Feb 2019

Verified traveler

Beautiful property hidden behind a park that makes it feel as if its in the park. Staff was helpful, room beautiful and breakfast at a local cafe was superb !

Leisure Partner

10/10

Exceptional

17 Feb 2019

Verified traveler

Great value boutique hotel

Carmella is a lovely boutique hotel providing excellent value for money. Well situated and ticks all the right boxes.

10/10

Exceptional

11 Jan 2019

Verified traveler

Everything was great! Coffee machine and cookies in the room. Next to the zoo.

Leisure Self

10/10

Exceptional

09 Jan 2019

Robert

Wonderful small hotel in Haifa

Wonderful hotel! Friendly staff, comfortable and beautifully decorated rooms. Restaurant was closed for breakfast, but they sent me to a fantastic cafe about five minutes away. Parking is a real plus - gated underground parking with an elevator straight to your floor. I’d definitely stay there again in a return trip to Haifa.

10/10

Exceptional

27 Nov 2018

Steven

Wow! My son didn't want to leave.
The hotel is pretty and has a very homey feel to it. They have an underground parking garage, rooms are immaculate, and bathrooms spotless.
There are several sightseeing activities within walking distance and everything else is close by. There are other hotels nearby, but I won't even consider going anywhere else.

Family

10/10

Exceptional

13 Nov 2018

Solomon

A quaint, quiet boutique hotel

This is a quaint boutique hotel. In the center of action, but tucked away so it feels very quiet and relaxing. There are no amenities in the hotel (no pool, no spa) but still a nice place for a quiet getaway or even for business traveler.
Good wifi all around. Nice breakfast. Staff very helpful and polite.
There is also free parking with easy and direct access straight into the hotel.

Partner