Mercure Shrewsbury Albrighton

6/10

Pleasant

16 Mar 2026

Ann

Hole in bath towel- and the one it was replaced with.
Poor communication with spa. Tried to book a massage on 2 occasions in week preceding stay. It went to ansafone saying to leave a message and they would get back.. They never did and no massages available when we tried again on arrival. Tea/ coffee/milk not refilled in room. Other issues too. On plus side they did try and recify and on departure decreased cost paid for room.

Partner

10/10

Exceptional

16 Mar 2026

Andrew

3rd stay at the hotel and was even better than the last stay, Food in restaurant was excellent, staff very pleasant always acknowledging guests. Room was spotless as well.

Partner

8/10

Excellent

14 Mar 2026

Lesley

£10 per person per day to use spa so didnt bother. Would have liked it to be included.

Friends_and_family Family

6/10

Pleasant

14 Mar 2026

Peter

All woke up with sore backs, shower was poor, no hot water was luke warm at best. No body wash in the body wash dispensers.

Friends_and_family Family

10/10

Exceptional

13 Mar 2026

Ian

3 nights stay, used the gym all 3 nights, ate in the bar all 3 nights, different meals each night, comfy and clean

Self

2/10

Poor

08 Mar 2026

Hannah

Hotel and rooms need a lot of TLC, water takes a while to heat up and when it does the pressure in the shower is awful. Pool wasnt bad but there were no spa appointments avaliable depsite having a membership. And the junior suite dosent look like the photos. Ended up makkng a complaint andnit was rectified but still not happy with my stay. Wasnt worth the money I paid.

Partner

10/10

Exceptional

07 Mar 2026

John

Great staff. No elevator so be prepared for a walk up (not unusual in the UK) Lovely bar/pub and also restaurant - rooms great and the spa lotions, shampoo , conditioner were the best I have ever had in a hotel (A.Hall...maybe offer for us to buy those at the front desk on check out ?? : - )

10/10

Exceptional

04 Mar 2026

Carol

Very helpful staff, everything very clean. Good breakfast.

Partner

10/10

Exceptional

22 Feb 2026

Jeff

Room was very clean, staff all polite and nothing too much trouble. Breakfast good and pool clean.

Family_with_children

8/10

Excellent

22 Feb 2026

Simon

A top class venue in a building style/age that typically is challenging to maintain. The warmth and helpfulness of all the staff was a standout for me - well done!

Partner

10/10

Exceptional

22 Feb 2026

Gordon

The staff were totally professional, friendly and they bent over backwards to ensure we had a fantastic stay. All aspects of the hotel from the bar, food, rooms, and leisure facilities were excellent.

Family_with_children

6/10

Pleasant

17 Feb 2026

ian

Room very dated. Food wasn’t great. Service was excellent though.

Self

10/10

Exceptional

17 Feb 2026

Demelza

The sauna suite was amazing, loved it. The sofa bed in our room hadn't been made up, but one quick call to reception and they sorted it out so quickly for ys. Lovely tranquil grounds

Friends_and_family Family

6/10

Pleasant

13 Feb 2026

Gareth

Upon checkin was told that due to booking through a third party there was a £10 charge to use the gym. On the expeida site its says £10 to use the pool. This is something the hotel has introduced presumably because the gym has all new kit a short time ago. Be aware as this is something I refused to pay and was eventually waived. Room was ok - premium, may be not.

Business Self

10/10

Exceptional

11 Feb 2026

Daisy

Excellent service, empty plates being cleaned as we ate making it favourable.

Room was very clean

Custer service perfect

8/10

Excellent

08 Feb 2026

Jacqui

Nice clean room comfortable bed, helpful staff.

Partner

10/10

Exceptional

05 Feb 2026

Jan

The staff were friendly, welcoming and helpful making our family stay with a young baby stress free and entirely pleasurable.

The bedrooms were great as were the facilities particularly the pool and spa area.

Friends_and_family Family

10/10

Exceptional

02 Feb 2026

Emma

Fantastic, our room was lovely and spacious, we stayed a couple of nights and breakfast was delicious. We also had an evening meal in the 1630 bar which was perfect for dining with our dog. A lovely atmosphere and great food. The staff are all very welcoming, helpful and friendly and we’ll look forward to staying again.

Partner

10/10

Exceptional

02 Feb 2026

Martin

Friendly helpful staff, and a large clean room, the cleaning team were all friendly and helpful too. Shout out to the lady who made me a coffee - without asking, when I was working on my laptop in the bar area - very thoughtful - it was appreciated.
The house and setting are beautiful, could do with a little updating in places.

Business_and_leisure Family

10/10

Exceptional

30 Jan 2026

Sonia

Spotless clea. And lovley smell

Partner

10/10

Exceptional

25 Jan 2026

Debbie

Hotel was lovely, room was very spacious (Junior suite), loved the little reading nook. Staff were very friendly, lovely pool and breakfast was amazing. Had a thoroughly lovely stay

Leisure Family_with_children

6/10

Pleasant

24 Jan 2026

Nigel

Stayed for 2 nights in January 2026.
The good bits - the hotel grounds are lovely, the room was clean and well proportioned and the breakfast was good. It would be pleasant if some benches could be put in front of the hotel to allow guest to sit and look at the grounds.
The not so good bits - 1)There are lots of stairs 2) The only way to our room in the hotel was through a conference room. If this was occupied, we had to walk outside in the open. 3) The lift to our floor was out of order and had been for about 3 weeks - appalling for guests and staff. 4) the evening meal was poor - the burgers were burnt - we should have complained about this but we were too tired and hungry to wait for a replacement.
In summary, this was not a 4* experience.

Partner

10/10

Exceptional

21 Jan 2026

Joanne

Great check in - Tom was so incredibly again helpful as always.
Room in the annex was a bit chilly.
No towels in the spa which was a bit of a pain but does not detract from the excellent facilities

Business Self

10/10

Exceptional

21 Jan 2026

Paul

Great room, really helpful and welcoming staff.

Self

4/10

Poor

17 Jan 2026

Peter

We have stayed here several times but on this occasion one of the rooms we had was damp and smelt of damp. Arriving in time for a bar meal we didn’t check the room until we retired and as it was quite late we didn’t complain. Informed reception in the morning but the receptionist was not apologetic but asked why we hadn’t brought it up the night before.

Family

6/10

Pleasant

17 Jan 2026

Adrian

The rooms were very basic, very thin duvet as well.

The cleanliness of the gents changing rooms in the Spa were not great and all the grout in the showers had disappeared, potential to cut feet on the tiles.

Partner

10/10

Exceptional

17 Jan 2026

Philip

Staff welcoming , rooms spacious and clean , facilities excellent

Leisure Partner

8/10

Excellent

14 Jan 2026

Karen

Nice room, pleasant staff, good food.

Leisure Self

10/10

Exceptional

12 Jan 2026

Sharon

Friendly staff, clean room

Friends_and_family Family

6/10

Pleasant

11 Jan 2026

Alexandra

Room was fine and got an upgrade as have a dog. Booked for the spa but when I arrived at 6:40 they said it was closed the the jacuzzi broken. Could access the following day however....I was leaving early doors so wouldn't be able to sadly. Thought I'd make up for it with a hot toddy sadly no one really knew how to make one so got a warm whisky with a slice of lemon and a glass rim of cinnamon as garnish. So erm not quite a hot toddy. Look it was a lovely place with nice grounds and the staff were all pleasant and it was the end of the holiday season so likely completely over it which I understand. Too much information I am sure. Overall was clean and that's what I needed.

Leisure Pet

10/10

Exceptional

04 Jan 2026

Matthew

Yes it was lovely

Partner

10/10

Exceptional

04 Jan 2026

Marc

Stayed a couple of nights due to its convenient location. Great to have a leisure club attached. The staff were all great, the food and bar service was good. Breakfast was nice too.
My wife and I did find the bed a little uncomfortable due to it being 2 single mattresses joined together so it had a ridge down the middle. If you want to use the Spa then book early. Friday evening had an amazing keyboard player entertaining in the bar providing background music which was a nice touch.

Leisure Partner

8/10

Excellent

03 Jan 2026

Tracy

We stayed in the school masters house which was obviously very old...so the windows were very old and full of condensation in the morning. The breakfast was ok, We liked the freshly cooked pancakes, but unfortunately the breakfast buffet wasnt filled up as quickly as it should have been.
The pool area was nice and the thermal spa room was really nice.

Leisure Partner

8/10

Excellent

01 Jan 2026

Aarti

Great staff and great for dogs very friendly. Nice area and nice food

10/10

Exceptional

01 Jan 2026

Ann

Well planned breakfast menu , good choice overall in all areas

Self

10/10

Exceptional

01 Jan 2026

Kay

Beautiful hotel, friendly staff, huge room, great breakfast, does it all really!

Self

4/10

Poor

31 Dec 2025

Sonia

For the price we paid was terrible. Beds rock hard, staff didn’t want to help, no shower heads, wasn’t allowed to use facilities unless paid more money. Just sad

2/10

Poor

30 Dec 2025

Tristan

Hotel is definitely not 4 star and neither is the service. I’d give it 2 at a push. We really found the whole experience below standard. Personally I’d avoid staying there. Rooms are tired and dirty. Our “Premium “ family room was missing a wardrobe door. Had dirty marks all over the walls and the bathroom was dirty when we arrived. With a baby and a young child was not ideal. The greeting at reception was transactional at best and they neglected to mention the restaurant was about to be fully booked up. As such we could only us the bar and were told we had to chance a table as it was busy (great service with two hungry young children). As for the spa! Was dirty in the changing rooms and needed a good clean. No padlocks for hotel guests so don’t take valuables! No shower gel or shampoo in all the ladies or men’s showers for three days!! We told spar receptionist three days in a row and were told “waiting for the delivery “. I mean really… how you run a pool and spa without stock of basic things like this will never know. Basic hygiene missing I think!
All in all not the four star hotel break we were expecting so I’d personally steer clear.

Friends_and_family Family

10/10

Exceptional

23 Dec 2025

Philip

The hotel was exceptional , the rooms were amazing and the food was 5star .
The only issue we have is the manner that the head or I presume the head of service in the breakfast restaurant spoke to her staff . She in our view needs to put on a course for man management. I have to say if we had been spoken too the way she addressed her staff we would have walked out . She was the only let down in the whole of the hotel .

Leisure Partner

10/10

Exceptional

22 Dec 2025

Alan

I couldn't find any faults. Staff were very helpful and pleasant, my room was very clean and all round great. The food was very good and the bar area.
The hotel itself is beautiful.
I had an excellent stay.
I cannot recommend this hotel enough. I will certainly stay at this hotel again. Fabulous time, thankyou.

Leisure Self

8/10

Excellent

21 Dec 2025

Lyn

Friendly and helpful.

Friends_and_family Family

8/10

Excellent

21 Dec 2025

John

Very pleasant staff.
Clean room with good facilities.

Friends_and_family Family

10/10

Exceptional

18 Dec 2025

Ian

Large room, great staff, good breakfast and a great gym

Business

10/10

Exceptional

18 Dec 2025

Rachael

lovely place with beautiful surroundings, staff were lovely

Friends_and_family Family

8/10

Excellent

17 Dec 2025

david

Nice facilities , nice room but food very average Evening meals wasn’t the best but breakfast was good

Business

10/10

Exceptional

17 Dec 2025

Joanne

Nice room, quiet and very comfortable room overlooking the car park.
Oak Room was very good for supper - staff helpful and excellent food.
Gym refurbished - all black and brooding. The only improvement staff wise is the spa staff should be more visible on arrival and not on the iPhone in the back room.

Business Self

10/10

Exceptional

12 Dec 2025

Jordan

Spa and hotel is amazing along with the grounds of the hotel. I will definitely be coming back! Staff really helpful also!

Business

8/10

Excellent

11 Dec 2025

Helen

All staff very helpful, and pleasant to deal with

Partner

10/10

Exceptional

10 Dec 2025

Molly

Really lovely stay. Would definitely book again.

Business

10/10

Exceptional

10 Dec 2025

ian

We ate in the bar and the food was excellent.

Business

10/10

Exceptional

07 Dec 2025

Isabelle

Great staff and room with lots of outdoor space and great restaurant. Aspects of hotel were outdated.

10/10

Exceptional

05 Dec 2025

Kay

Wonderful friendly helpful staff. Gorgeous surroundings. Beautifully decorated for Christmas. Large comfortable room with a super comfy bed. Luxury bathroom products. Large bar and restaurant, didnt use the spa facility but looked great.

Self

10/10

Exceptional

01 Dec 2025

Aashish

Excellent

8/10

Excellent

01 Dec 2025

Mike

Good size room

Leisure Partner

6/10

Pleasant

01 Dec 2025

Melanie

The room felt neglected, water was not particularly hot, shower gel ran out as it hadn’t been topped up.

The restaurant brought my lasagne out ahead of the starter and it was clear they’d just kept my main warm.

10/10

Exceptional

30 Nov 2025

H

We had a lovely stay. It’s a beautiful hotel and when we stayed in late November it was beautifully decorated for Christmas. All the staff we spoke with during our stay were friendly and really helpful accommodating our needs with our baby. The breakfast was very nice and reasonably priced at £12.50 when paid for the night before. Parking was easy and free I’d definitely come back here.

Friends_and_family Family

8/10

Excellent

29 Nov 2025

Chloe

Nice location, spacious rooms, and all the amenities. Friendly Staff. Only down side was the bathroom was abit dated and needs maintenance on the flooring.

Business

10/10

Exceptional

24 Nov 2025

David

Nice hotel, very atmospheric and standing in its own lovely grounds.

Business Self

10/10

Exceptional

23 Nov 2025

Damon

The hotel was lovely. Very friendly staff and nice facilities. The room was fantastic. Very spacious and comfortable.

Leisure Partner

6/10

Pleasant

18 Nov 2025

Katherine

The staff were lovely, annoyingly the jacuzzi was lit of order which seems to be

10/10

Exceptional

18 Nov 2025

Gareth

Lovely place, lovely people, lovely food. Had everything we wanted and more. Definitely coming back. Shame about no gym or jacuzzi but can’t blame them for it breaking, and gym is being redone so nice to see being invested in.

Friends_and_family Family

10/10

Exceptional

14 Nov 2025

Joanne

Superb room and Tom on reception is such a star. Very helpful friendly and listened to my needs. You have such a great team at Albrighton

Business Self

10/10

Exceptional

13 Nov 2025

Sarah

We had a great stay in a family room. The room was clean. The bar food was great with the new menu. All the staff were friendly and helpful. The pool was lovely and warm.

Friends_and_family Family

8/10

Excellent

08 Nov 2025

gillian

room was clean staff friendly

Leisure Partner

10/10

Exceptional

05 Nov 2025

Derek

The member of staff working the bar delivered excellent customer service. Polite, effecient and made sure our meals were dleivered exactly as ordered.

He had a short beard and a wrist brqce. A great asset to your business

Business

8/10

Excellent

03 Nov 2025

Jason

Staff were great, very professional, hotel had plenty of character, breakfast and evening meals were very tasty but both could of done with being a bit warmer, overall a great stay and we will be returning

Partner

8/10

Excellent

02 Nov 2025

Warren

Lovely response on arrival and very accommodating with any questions or queries. Heating needs to be turned down as it hit me as I enter the room, too hot.
Downsize no Internet really, and had to keep going out into the garden to make a telephone calls.
Staff were fantastic expect for one lady barman, she must of been having a bad day over something as other guest were commenting too.
Room were set out nicely and clean, the team on reception were very helpful.

Self

10/10

Exceptional

01 Nov 2025

Katrina

Absolutely amazing stay, beautiful hotel, room was amazing staff so helpful everywhere so clean. Best family stay ever. Will definitely return.

Friends_and_family Family

6/10

Pleasant

30 Oct 2025

Keegan

Good points: spacious room, polite staff

Negatives: unexpected charge for spa access, general cleanliness lacking, mediocre breakfast

Overall this hotel was fine but certainly not special

Friends_and_family Family

8/10

Excellent

28 Oct 2025

Kirsty

The hotel and room was lovely.
Pool was good, small but think it was just just because half term, otherwise would be sufficient size.
Jacuzzi wasn’t working, this was disappointing.
Breakfast was nice.
Overall we had a lovely stay, 2 adult, 2 children.
All staff friendly just seems there is a shortage of staff, on arrival we could check in until 4pm as the room wasn’t ready but we were given drinks voucher for inconvenience

Leisure Family

6/10

Pleasant

28 Oct 2025

Liz

Very tired hotel, lots of cobwebs in bar. (My pet hate) Room very cold, radiator in bathroom didn't work, cracked windows in room, mouldy and rotten frames.
Spa weekend, jacuzzi and steam room didn't work, felt like waste of money. Food excellant and so to were waiting on staff. Tried it, but wouldn't stay there again.

Partner

6/10

Pleasant

26 Oct 2025

Ellie

Lovely hotel, lovely staff. Beds were comfy, room was clean and spacious but was cold would have been nice to of been able to turn on the heating. Breakfast was okay, all hot and cold drinks were cheap and discusting didn’t taste of anything shame we couldn’t of had someone take our order for either tea or coffee and had a pot of tea or coffee made for us, as the machine was vile and was great hassle to get one with it being crowded. The juices were not good tastless. Wasn’t enough tables for everyone people were having to wait around. Could of easily been better.

Friends_and_family Friends

8/10

Excellent

25 Oct 2025

Emma

We enjoyed our stay.
We knew that the hotel would be in need of some updating from the reviews.
The staff were friendly and helpful
We were a bit disappointed that our kingsize bed was actually 2 zip and link beds with a join down the middle-a kingzise mattress cover would elevate this.
We were offered an alternative so that was good but we chose to stick.
The room was a good size and had a nice outlook over the lake
The pool and spa area were pleasant and we enjoyed the sauna steam room and pool with the outlook over fields and sheep.
We had breakfast at the hotel and that was buffet style with a good selection of hot and cold.
It would have been nice if we
Could have ordered poach eggs as part of the included breakfast.
The room was grand and nicely set.
We did not use the bar or restaurant for evening meals.
The area is lovely countryside with Shrewsburys shops and restaurants nearby.
We Used Tesco vouchers for our trip and used Walrus and Hencote restaurants nearby-both highly recommended. We will return to this area.

Partner

6/10

Pleasant

20 Oct 2025

Richard

The hotel pool advertised a jacuzzi but had not been working for weeks.
At weekend the pool facilities like the steam room was turned on at 0800 then took ages to be ready and unables to used.
The room was ok but lacked finer points like drawers, hooks to hang clothes. Tea milk ect, was not referbished the next day. Radiator and electric heater not working. Toilet not easy to flush and did break bown.
Did not like the only one option on the menu for dinner in the restaurant on Friday and then the same on Saturday.

Friends_and_family Family

10/10

Exceptional

20 Oct 2025

Ian

Clean rooms,friendly and helpful staff, nice pool and spa

Friends_and_family Family

8/10

Excellent

20 Oct 2025

Ian

Large clean room, bit warm with radiators on, great staff, had some technical issues with room keys and bar tabs but worked out.

Business Self

4/10

Poor

17 Oct 2025

Carl

No Room Key for the first night so each time I left my room I needed to go to reception for them to take me back and let me back in. Complained room service was cold so they removed tray charge but still charged for the food.

Business

8/10

Excellent

16 Oct 2025

Julie

A huge variety of various breakfast foods, lovely staff most helpful

Leisure Partner

8/10

Excellent

13 Oct 2025

Amy

Room was lovely, breakfast ran out of items and being vegetarian this limited my options however, it was nice. Check in was extremely busy even though we turned up 15mins early we were told we were not able to check in.

Leisure Friends

10/10

Exceptional

11 Oct 2025

DAVID

Lovely hotel with a great team of employees. Bar area very novice and spacious

Business Self

10/10

Exceptional

07 Oct 2025

Mark

Lovely hotel

8/10

Excellent

05 Oct 2025

James

Nice hotel, good breakfast, great gym! Slightly let down by tired looking decor and early finish for ordering in the restaurant (8:45). Also disappointed that the fine dining was only available at weekends.

Partner

6/10

Pleasant

02 Oct 2025

Christopher

Smacks of a business in decline, effort put forth by reception was pretty lacklustre, room - ok - served a purpose but won’t be returning.

Partner

6/10

Pleasant

21 Sep 2025

Teresa

Lovely location&building,poor upkeep & housekeepin

Stayed for 3 nights at the Albrighton. All the staff were really friendly and helpful, from reception to breakfast and bar..
We had a superior double, lovely quality robes and slippers, and also quality soap toiletries.
The Spa is really tired, tiles in the pool missing, Jacuzzi not working as waiting for a new one, shower in the ice room broken, not a nice experience. We each had a back massage and have to say this was a great experience and worth the £44 each paid.
Housekeeping is the area that really lets the hotel down, webs in the bedroom ceiling, sick not cleaned around the taps, door grubby where you would touch it to enter. The whole hotel reflects this and is why I'm scoring as okay

Partner

6/10

Pleasant

18 Sep 2025

Roden

Some areas of the property are looking tired and in need of refurbishment.
We were disappointed to return to our room after a day out only to find it had not been serviced apart from a set of towels being replaced that didn't need to be. When we reported this we were told that the Service staff had finished for the day. So we had to do it ourselves. Compensation amounted to 2 G & Ts!!

The new ownership by Radisson has not improved this hotel - YET!

Partner

8/10

Excellent

15 Sep 2025

Myra

Very smooth check-in, friendly staff and very clean. Tge spa facilities weren’t very good. Swimmingly pool freezing cold, jacuzzi out of order and a foul smell in the steam room. Would not book this as a spa hotel but a great place to stay

Leisure Friends

8/10

Excellent

11 Sep 2025

George

The grounds were well kept and added to a peaceful atmosphere. The Junior Suite i stayed in had a great design with archways and wooden beams , it was spacious and comfortable.
They could do with a more electronic booking managmeent system as paperwork can be lost . I wasnt entirely sure what features were reserved - eg late check out or an evening meal in which restaurant . The room service was very good nonetheless.

Leisure Self

4/10

Poor

11 Sep 2025

Elaine

Have stayed here before, normally fab . Recentlt taken over by new franchise group . Top room in schoolhouse , room 40 i think . Lovely size room but could see springs through bed mattress , should never have been offered room . Room 22 small but lovely bed . Swimming pool cold . No jacuzzi as being replaced . Tom on reception and Steph on leisure staff brilliant . Boiler had gone down on pool , usually one of best pools for temp

Leisure Partner

8/10

Excellent

10 Sep 2025

Rhin

Very old building so appreciate that it can’t be as spotless as new hotels but there were old dead flies on the windowsill in the dining area and huge spider dead in the swimming area. Tiles in the pool cracked and jacuzzi not working was a bit disappointing. We were upgraded to a suite at the very top of the building which was very nice but lots of steps to climb. I think this was because the hotel had 2 coaches of elderly people who most probably would not have been able to manage. Breakfast was very busy also because of this and had to wait for ten minutes for a table. All in all it was an ok stay

Business_and_leisure Partner

10/10

Exceptional

06 Sep 2025

Verified traveler

Lovely ‘old house’ feel to this hotel. Friendly staff. Our room was upgraded for no apparent reason and we were appreciative of this. Comfortable bed.

Friends_and_family Family

10/10

Exceptional

03 Sep 2025

Allannah

Great stay, even better food!

The stay was great. Rooms modern, with all facilities you needed for a pleasant stay.
Beds were very comfortable, USB sockets very handy.
The restaurant was superb, some of the best lamb I’ve ever had!

Business

6/10

Pleasant

01 Sep 2025

Junu A

Stunning Setting, Disappointing Details

The hotel is stunning, but the service was disappointing. At check-in, no information was provided about the breakfast times, the location of the breakfast room, or the spa facilities. I had to ask multiple questions to get even the most basic details, which left a poor first impression.

Housekeeping was also inconsistent, with unvacuumed carpets and bathroom bin left uncleared.

Overall, while the hotel’s appearance and some staff members impressed, the lack of clear communication, inconsistent housekeeping, and poor spa management took away from what could have been a truly enjoyable stay.

Partner

6/10

Pleasant

01 Sep 2025

Sandeep

I was slightly disappointed. I had paid to uprgade for a superior room and felt like we were given a standard room.
The room didn’t look like the images displayed.

10/10

Exceptional

31 Aug 2025

Carole

Really beautiful location- lovely room - great food and exceptionally nice staff- Spa definitely needs an update but am assuming as it’s recently been acquired it will get one - the spa staff also really excellent- would definitely book again

Leisure Partner

8/10

Excellent

30 Aug 2025

Sharon

Lovely setting & comfortable room

Lovely hotel, really liked the garden out the front and the seating outside. Shame the umbrellas on the tables weren’t working. The room in the stable building was nice & a comfortable bed but the door to leave the building banged every time someone went through it that we could hear in the room.

Partner

6/10

Pleasant

29 Aug 2025

Richard

Okay stay

Pleasant enough hotel check in not very helpful no information about the hotel other than where the room was.
Not very clear at booking that it wasn’t a half board package, as booked, but actually bed & breakfast with a £25 contribution to dinner (which didn’t go very far)
Dinner and breakfast were okay apart from sunny D at breakfast, a quality hotel with no fresh orange juice was a bit disappointing

Friends_and_family Family

8/10

Excellent

27 Aug 2025

Lois

Facilities and Service

We booked a family room for 2 adults and 2 children, but the sofa bed was only made up for 1 person. 1 set of towels and 1 pillow. I informed reception and I was willing to wait for the pillow as the kids were ready for bed, but they said they would deliver them. It was after 10.30pm on them delivering them and we were all in bed!!
We were also very disappointed that the jacuzzi was out of order as the spa facilities was the main reason for the stop over at this particular hotel.
The breakfast was very tasty.

Friends_and_family Family

8/10

Excellent

27 Aug 2025

Samantha

Some parts like arm chairs looking worn and the pool was very cold.
Staff and ground amazing.

Leisure Family_with_children

10/10

Exceptional

26 Aug 2025

DAVID

Lovely hotel with great facilities