Name: Best Western Patong Beach
Address: Pangmuengsai Gor Road, 190, Phuket, 83150, TH

10/10

Exceptional

29 Jul 2026

Sumeer

Clean and newly remodeled.
Close to Beach, Bangla road and walking street.
Mall
Is also close, pool was the best.
Breakfast was excellent

8/10

Excellent

26 Jul 2026

Janakkumar Sudhirkumar

Very good hotel n helpful staff

10/10

Exceptional

07 Jul 2026

Matthew

It was super quiet, perfect to finish a work project. Thank you!

Self

10/10

Exceptional

07 Jul 2026

Jess

Can't fault this hotel whatsoever! I arrived earlier than the designated check in time but the reception staff went above to make sure we could check in earlier. The room was spacious and clean, and the food on site was great. Good location for Patong and close to convenience shops. Wouls definitely stay again!

Friends_and_family Friends

10/10

Exceptional

11 Jun 2026

Lisa

Staff was exceptional! Rooms were very clean, great price and delicious breakfast buffet.

Friends

4/10

Poor

06 Jun 2026

ALTAR

My room drain systems were terrible.Whenever I take a shower I had to clean and make it dry my bathroom. It was not a good experience

Friends_and_family Family

10/10

Exceptional

22 May 2026

Suman

Nice clean good location and staff Aphiraya she is really good communication and dealing with Coustomer

Family

10/10

Exceptional

11 May 2026

Michael

Excellent location, you can access the beach and entertainments on foot. The property is very clean and the restaurant is great, the breakfast is good also.

Self

6/10

Pleasant

25 Apr 2026

Kenneth

I couldn’t find a lot of options that I wanted to try for breakfast

Friends_and_family Family

10/10

Exceptional

11 Apr 2026

Michael

Everything is perfect

Self

10/10

Exceptional

25 Mar 2026

Darien

The pool was very relaxing. And I love the food. You can order right at the pool bar and charge it to your room.

Partner

10/10

Exceptional

16 Mar 2026

Kurt Malcolm

I requested a high floor and received it(thank you), the room was spacious and clean. The room amenities were well stocked with plenty of tea and water available when needed.
The Housekeeping staff do a wonderful job and were happy to have a chat and laugh in the corridor.
I found the front desk staff to be attentive and knowledgeable regarding Patong. Requests were always done with a smile.
Although on the main road , the noise factor from the traffic was low , even with my balcony doors being open. Great location and easy to navigate to the beach and Big C
Pool was very good - it just needs some umbrellas on the bottom deck for sun protection, the upstairs level with the lie down shaded mattress were mostly occupied.
I would definitely recommend this property and when I visit again will make sure that there are vacancies for room , especially room number 614.
Good job all and thanks for a terrific stay.

Self

8/10

Excellent

27 Nov 2025

john

Very nice

10/10

Exceptional

17 Oct 2025

Michael

Please let us smoke on the balconys. It is weird we can smoke at table in restaurant but not on a blacony. Only due to the smoking i wont stay again

Leisure Self

10/10

Exceptional

16 Oct 2025

Lavish

Great location

8/10

Excellent

09 Oct 2025

Matthias

Very friendly staff. Rooms not very clean and condition is not good. Shower had almost broken.

Leisure Self

10/10

Exceptional

01 Sep 2025

Victor

Love this hotel is close to the Bangla walking street and beach you have pretty much everything around my room was great and the pool in the roof very nice I enjoy it a lot

Leisure Self

4/10

Poor

07 Jul 2025

Tarek

The rooms are small, the bed is hard as a rock, the pillows smelled like sweat, and the balcony is not really a balcony. Their only saving grace is the roof top pool, which you can find at other hotels easily. Finally, the reception staff do not represent the kind and welcoming culture of Thailand. There are much better options in Patong for the price.

Leisure

10/10

Exceptional

14 Jun 2025

Patrick

Great location but hotel is a bit dated. Could use some renovations

Leisure Family

10/10

Exceptional

01 May 2025

Rejo

Everything was good, no complaints.

Leisure Self

6/10

Pleasant

26 Apr 2025

Matthew

I booked a balcony room so I could smoke on the balcony. However, no smoking was allowed on the balcony (a 2000thb fine applied if rule was broken).
I have stayed in Thailand before at the Ashlee Hub Hotel, Otop Market, and the balcony was very large in size and smoking was allowed.

While I understand smoking is not the biggest issue, and while I was happy to follow their requests, I will not book this hotel ever again.

If I return to Thailand, I will stay with Ashlee Hub, or another hotel that is more accommodating.

Leisure Friends

4/10

Poor

19 Apr 2025

Sophia

This hotel is not sound proof. Unfortunately we learned that the first night when an Indian couple with a child next door to us screamed at each other through the night from 1am-3am and then from 8am to 11am. It was mostly the man screaming and yelling and the first time I was worried for the woman’s safety so called reception. They told me they would come take a look. Someone was sent up in the middle of the hollering and thankfully the man stopped but his tirade got the poor baby crying which went on for two hours. Imagine my surprise and frustration when a few hours later in the early morning hours, I was waken to the same man screaming at his wife yet again, only this time the woman yelled back. I was happy she was sticking up for herself but my lack of sleep was affecting me. I went down physically to the reception and informed them of the goings on as well as playing a recording of exactly how loud it was through my wall. The employee immediately called them and checked with them if they were checking out that morning. The staff is great, but this property is dilapidated. The towels had mold on them, there was a leak in our shower, visible cracks through the room and common areas, and the fitness room was a joke. The hair dryer was so rusty and dirty I was afraid to touch it for fear of getting tetanus. This property is great location wise if you want to be smackdab in the middle of Patong but be aware it is NOT soundproof

8/10

Excellent

17 Apr 2025

Chin Teck

Convenient location but hotel breakfast need improvements

10/10

Exceptional

07 Apr 2025

Thomas

Really great helpful front desk , enjoyed my stay

Leisure Friends

10/10

Exceptional

23 Mar 2025

Kwong Yuen

Goog

Business_and_leisure Friends

10/10

Exceptional

01 Feb 2025

Sarah

Very clean and staff were always helpful. The rooftop pool, though small was never busy and we were always able to get a sun lounger. The rooms were clean and I couldnt fault anything about the hotel. It is in a perfect location to access Patong Beach or Bangla Road.

Leisure Partner

10/10

Exceptional

19 Jan 2025

Lydia M.

This was a great upgraded Best western, it was clean and modern. I really appreciated it being in the center of everything. Staff was helpful and friendly.

Leisure Partner

8/10

Excellent

17 Jan 2025

Carlos

I loved the property and the staff. It was just off the busy streets and was quieter than most areas. The security measures were great in case you are traveling solo. They have elevator key access to only your floor and pool and they have an extra chain lock only you can open and lock from inside. I came alone and felt welcomed and safe. The cleanliness was excellent. The only reason I gave 4 stars out of 5 stars is because the breakfast food was average and the halls echo and sometimes some guests can be drunk and loud but it’s great for someone who wants to enjoy patong but need some quiet from time to time. I loved it.

Leisure Self

2/10

Poor

04 Dec 2024

Robert

The room was the smallest hotel room I have ever stayed in. Door are spring loaded and slam when shut. Hard wooden chairs. Housekeeping very spotty. Shower didn’t maintain a consistent temperature.

Leisure Partner

6/10

Pleasant

06 Nov 2024

Lionel

Overall satisfactory for the price and location but way too noisy at night and early morning with inconsiderate Indian customers talking loudly in the corridors and slamming doors

Leisure Friends

8/10

Excellent

05 Nov 2024

Wayne

Large clean hotel located short walk to main shopping centres, beach, and Bangla road. Roof top pool is very clean, next to the small gym.
Rooms away from main road very quiet. All rooms same size size just different bed configuration are on the smaller size if you have family like us.
Not many english tv channels and reception quality needs to be upgraded.
All staff were excellent, especially maintenance and reception staff. Breakfast was very good with a large variety of dishes, especially middle eastern as expected given that the hotel has many middle eastern guests.
Overall, an enjoyable stay.

Leisure Family

8/10

Excellent

23 Oct 2024

Joel

Great location, nice pool. Close to Bangla Rd

Leisure Family

8/10

Excellent

14 Oct 2024

Sheila

Would like some sun parodols sround pool

4/10

Poor

27 Sep 2024

Christopher

Dated property

2/10

Poor

02 Sep 2024

Brett

Let me start by saying I stayed at this place in 2018 and it was amazing. Fast forward to 2024 what a difference this place was terrible super noisy, unkept. Paid for buffet breakfast and it was some of the worst food I'd eaten, absolute slop, only tried it for 2 days then from there on I paid for breakfast at other hotels. I would not recommend this hotel to anyone it was horrible. Never again

Leisure Partner

8/10

Excellent

30 Aug 2024

robert

Very good a nice experience 😊

10/10

Exceptional

22 Aug 2024

Stefano

Nice rooms and beautiful swimming pool. Hotel staff is very professional

10/10

Exceptional

05 Aug 2024

Jorge

Excellent service, very efficient and attentive staff, clean hotel in good condition, accessible in a central area, affordable in price, definitely highly recommended

Leisure Family

10/10

Exceptional

20 Jun 2024

Kanwarpal

The roof top pool has great views. The breakfast buffet had lot of delicious options. The beds were nice and firm. We enjoyed our stay here.

Leisure Partner

10/10

Exceptional

19 Jun 2024

Kanwarpal

Everything about the property is excellent. Staff was alro great. We really enjoyed our stay here.

Leisure Partner

10/10

Exceptional

12 Jun 2024

Chuck

EXCELLENT STAFF AND MANAGEMENT. VERY KIND WHEN I WAS SUFFERING FROM SHORT ILLNESS.

Leisure Self

6/10

Pleasant

23 May 2024

Ashley

Good hotel stay, clean but also very loud, other guests don’t adhere to being quiet at night and not policed enough, also need more shade at pool area on roof, shower leaks all over bathroom floor, lights in the rooms could be brighter, unable to see much at night

Leisure Family

10/10

Exceptional

20 Apr 2024

Tawhid

It was a pleasant stay. We got all the facilities we needed from the hotel. No complains.

Leisure Partner

10/10

Exceptional

16 Apr 2024

Jolyn Ai Hui

The hotel is convenient as it’s nearby to all the popular places in Phuket.

Leisure Friends

10/10

Exceptional

31 Mar 2024

Juan

Everything was good

Leisure Family

10/10

Exceptional

28 Mar 2024

Hon

Staffs are friendly and helpful. They did a very good job to make the hotel so popular.

Leisure Family

10/10

Exceptional

29 Feb 2024

Steven

Great near all the shops and bangla rd

Leisure Family_with_children

10/10

Exceptional

28 Feb 2024

Kenrick Athelson

Great hotel served by great staff, centrally located: nothing to dislike.

Leisure Family

8/10

Excellent

14 Feb 2024

todd

Excellent stay.

I really enjoyed my stay at best Western Pong Beach. All the staff were simply amazing and looked after all my needs. The breakfast buffet was excellent. The area they need to do a little improvement is bathroom cleaning. Some tile cleaner and a scrub brush along with 20 minutes of your time would make a big difference for cleanliness. I would stay at the best Western again, and would feel comfortable recommending it to friends.

Self

10/10

Exceptional

09 Feb 2024

Yousef

Walking away within a distance of everything

10/10

Exceptional

27 Dec 2023

Hanna

Hotel is good, modern and clean rooms, no sound from the outside. Breakfast had many options, delicious omelets. Location is good, close to the night life and beach at the same time.
Hotel is non smoking, except of pool area and outside smoking area.
We didn't expect 2000 deposit in our final destination to be honest, that hit our cash budget in the end of our trip.
Otherwise - good hotel.

Leisure Partner

10/10

Exceptional

26 Dec 2023

Simer preet

Staff is good but their rooftop pool closes at 6PM.

Business_and_leisure Self

8/10

Excellent

17 Dec 2023

Kamlesh

Good staff at reception, nice clean rooms, good shower, good breakfast, Good price.

Leisure

8/10

Excellent

25 Nov 2023

Gil

Nice accommodation

8/10

Excellent

05 Nov 2023

Douglas

Property was clean and tidy, the location suited my requirements. Staff were all pleasant and helpful. I would be happy to stay there again.

Leisure Self

10/10

Exceptional

13 Oct 2023

Jenna

Really enjoyed our stay and how close it was to everything we wanted to do in the area!

Leisure Partner

10/10

Exceptional

07 Aug 2023

Jala

The staff, the location and the whole service. Thank you.

Leisure Self

10/10

Exceptional

31 Jul 2023

Jala

Most staff members are lovely.

Leisure Self

10/10

Exceptional

22 Jul 2023

Stephen

Good, claen, central location

Leisure Self

10/10

Exceptional

17 Jul 2023

Julie

.

Leisure Self

10/10

Exceptional

13 Jul 2023

Dima

Great hotel in 5-10 minutes walking distance from Bangala street and close to many restaurants and massages while far enough from the noise.
Friendly staff
Minimalistic gym
Great breakfast

Business_and_leisure Self

10/10

Exceptional

18 Jun 2023

Paul

Value for money. Clean, very good staff. Had no tv reception and noticed staff fixing tv in another room so mentioned to staff and fixed quickly. Would've liked a few more english speaking channels though. Would come back here definitely

Leisure Friends

8/10

Excellent

22 Apr 2023

Anthony

This hotel is located close to everything: Soi Sansabai, Bangla Road, night market, Jungceylon shopping mall, Bangla Boxing stadium. The beach is about a 15 or 20 minute walk away.

The staff is polite and professional, and the rooms are nice and clean.

This place is very busy. Tons and tons of tourists checking in and out every day.

Leisure Self

10/10

Exceptional

06 Apr 2023

Elizabeth

The location is perfect it’s close to everything beaches night market bars

Leisure Partner

2/10

Poor

11 Mar 2023

Martin

Outdated rooms, dirty curtains, not cleaned properly and drain in shower smelt of sewage

Leisure Partner

6/10

Pleasant

08 Mar 2023

Lionel

Location was good. Very noisy due to tiled floors and slamming doors. Voices easily heard from within the room.

Leisure Friends

10/10

Exceptional

15 Feb 2023

Taylor

Wonderful room, big shower, comfy bed. Loved the pool and cabanas. We tried to extend our stay because we loved it so much - but it was full! Defs recommend.

Leisure Partner

10/10

Exceptional

16 Jan 2023

Nathan

Great service overall. Had a couple of special requests before I arrived that were handled marvelously by staff. Rooms were clean and well maintained.

Leisure Friends

10/10

Exceptional

10 Jan 2023

Patricia Ann

Service was excellent and staff in different always included some that spoke and understood English. Different types of transit available right on property. Whole area in that part of Phuket province was very safe just need to be careful crossing streets. No crossing places unless at major highways and roads.

Leisure Family

10/10

Exceptional

03 Dec 2022

david

excellent place to stay

Leisure Self

10/10

Exceptional

01 Dec 2022

david

Excellent hotel. Buffet breakfast is good. Close to Bangla Street

Leisure Self

10/10

Exceptional

05 Oct 2022

George

everything is perfect

Leisure Partner

10/10

Exceptional

21 Sep 2022

Adriano

The staff are kind and helpful. The breakfast was excellent and varieties of dishes are on offer.
But now a days people have gadgets and there's only one point to charged

Leisure Self

10/10

Exceptional

18 May 2022

Rajakumar

Value for the money

This hotel is value for the money and location is very near to the happening places.

Self

10/10

Exceptional

04 Apr 2022

David

Stayed here twice! The rooms are a good size and quite clean. Only saw one bug but killed it myself. The reception was good, everyone was helpful. The pool is amazing.

Leisure Self

2/10

Poor

23 Mar 2020

Verified traveler

they change the linens (not on) but they do not really clean, there were behind the furniture papers and other waste from previous customers. cleaning without really cleaning.

Leisure Self

6/10

Pleasant

24 Feb 2020

Justin

Average hotel, great location

Pros: great location to Bangla road, friendly staff, helpful tour guide in main foyer area and the pool is nice.

Cons: walls are paper thin you can here everything ,food average, wifi is awful unless you’re in the lobby and the bathroom was a bit mouldy.

Partner

10/10

Exceptional

16 Feb 2020

Verified traveler

Conviently located, clean, quiet and the best staff in Phuket

Friends_and_family Family

8/10

Excellent

10 Feb 2020

SF

Like - Location, rooftop pool

Leisure Friends

6/10

Pleasant

04 Jan 2020

Verified traveler

It was ok for the price, the pool was nice rooftop with a prettt good view.

Friends_and_family Family

10/10

Exceptional

27 Dec 2019

Verified traveler

I made a last minute reservation as I was boarding plane and even thought I arrived at hotel after their official last checkin time of midnight I was assured this would not be a problem. It wasn't and my checkin and stay at hotel went like clockwork.

Leisure Partner

10/10

Exceptional

12 Dec 2019

JWDW

Pros: location, staff, clean, room layout, breakfast, roof top pool,

Cons: WiFi Login in procedure time consuming( would be easier just need inputting room number and last name of guest). sometime no not available or suddenly disconnect

Leisure Partner

4/10

Poor

27 Nov 2019

Karen

除左地點同清潔姨姨執房好之外，其他不好
隔音超差，外邊播放音樂，車聲超級響亮，由夜上十時許至凌晨一時還嘈吵。

另外周圍的旅客大部份人事都在走廊大叫，大力關及敲門，凌晨1點幾都還在大叫，用力拍門，也有人直接開我們房門，非常騷擾。

不會再考慮入住旗下所有集團的酒店

Friends_and_family Family

8/10

Excellent

20 Nov 2019

Verified traveler

Great location of the hotel. It's in Patong town close to everything. TERRIBLE wifi! You do not go here expecting to use wifi. NOPE. Good hotel. just bad wifi

Leisure Friends

10/10

Exceptional

13 Nov 2019

Verified traveler

The location of the property was great, within close walking distance to the Jungceylong mall, Bangla road and Patong Beach. The rooftop pool is gorgeous and this hotel was the best value for the price of all the hotels we have stayed at in Patong. Staff were also very friendly and helpful and the cleanliness of the rooms was excellent.

Leisure Partner

8/10

Excellent

27 Oct 2019

Verified traveler

Friendly staff, the room a bit dusty though

Business Partner

6/10

Pleasant

19 Oct 2019

Verified traveler

Walls are very thin- you can hear your neighbours tv and conversation clearly and this make sleeping a bit difficult when children and adults are screaming. That said, the hotel is clean, well located and staff are accomodating.

Leisure Partner

8/10

Excellent

09 Oct 2019

Verified traveler

Thought they will provide toiletries like toothbrush, shower cap and etc just like any other hotels. But there’s only shampoo, shower gel & soap. Causes me to purchase the above from 7-11. Flooring, bedsheets & blanket also not clean. Flooring sandy when walking around in room, no in-room slipper. Blanket & sheets got stains. Really quite disappointed this time round. Hopefully can improve the standard like previous.

Leisure Friends

10/10

Exceptional

06 Oct 2019

Verified traveler

Pros: 1. Location wise is very strategic, located at the centre of Patong area and a walking distance to Patong Beach, Bangla Road, Jungceylon and food bazaar, night market, etc
2. Staff are very helpful and friendly. Since we arrived Phuket early in the morning they allowed us to keep our luggage at the hotel. And we can go for a walk in Patong while waiting for check in time 2pm. Extra points here we are able to do room check-in at 1.30pm (but of course they need to check the room availability)
3. Internet are provided at the lobby hotel so we can do flight check-in & printing! Extra points there.
4. Upon request, they provide towel for our Island Hoping without any charges.
5. Tour agent are available at the Lobby hotel so we just get our Island Hoping & Shuttle Van to airport from the agent. Easier and very helpful.

Cons: 1. Please please please, add more on the toiletries items. That will be much better. Currently the hotel provided only one soap, a shampoo and a conditioner.
2. Iron are only provided upon request.

Leisure Partner

10/10

Exceptional

03 Oct 2019

Verified traveler

The property was close to the hussle & bussle but far enough away to not hear the noise each night. Good spot for families.
The only problem is the extra charges for checking in early, when you arrive earlier than noon.

Leisure Family

10/10

Exceptional

02 Oct 2019

Verified traveler

Good parking and walking distance to everything
Noce hotel in a good location
Nice roof top swimming pool
Good value for money

Friends_and_family Family

10/10

Exceptional

30 Sep 2019

Mankala

Good location. Clean and very friendly staffs. I had very amazing stay.

Self

6/10

Pleasant

23 Aug 2019

Verified traveler

Too noisy from children, Slamming doors, hitting the walls, knocking on random doors almost all hours. Facilities and hotel are clean and nice.

Leisure Self

10/10

Exceptional

22 Aug 2019

Verified traveler

Nice hotel
Very good location walking distance to everything
Good car parking
Good value for money

Friends_and_family Partner

2/10

Poor

22 Aug 2019

Peter and Eunice

Glad to leave

The first night l had the couple next door yelling at each other...the door connecting the rooms didn't seal out any sound
The sheer curtains had mould all along the bottom of them, the sheets didn't even reach the bottom of the mattress and you could see blood stain on the mattress protector. There were holes in the sheet. The towels were treat bare, on one day cleaning staff left me with ONE towel only, no hand towel etc. There was human hair all over the floor, which l understood the day l saw one of the cleaning staff cleaning the floor. They were spraying a dirty old mop with something from a bottle...no mop bucket to clean the mop with.
One staff member was very helpful when l was trying to contact the airline.
Then the kicker was on check out l had to pay 500baht ($24AUD) for a maybe $1 mug that fell on the tiles and smashed. Would not go back or recommend to anyone

10/10

Exceptional

18 Aug 2019

Verified traveler

the lady at the tour desk was very helpful and found us very good deals, and looked after us, which makes us want to come back again.

Leisure Partner

10/10

Exceptional

14 Aug 2019

junix

In the middle

It was a very pleasant stay. I love the pool by the rooftop and it's located in the heart of Patong which I really adore!

8/10

Excellent

12 Aug 2019

Verified traveler

The overall hotel is clean. The staff are quite friendly. The location is good as it is within walking distance to Junceylon. Just outside the hotel is Bazaar fresh market, which converts to good seafood place at night. There isn’t much toiletries provided though. The hotel room lobby is pretty dim at night. However, this place is value for money considering its convenient surrounding.

Leisure Family

10/10

Exceptional

11 Aug 2019

Verified traveler

Excellent choice in patong !

Perfect location in patong. 5 min walk to good massage joints, bike rental shop, convenience shops, pharmacies, eateries, street food, big mall and bangla boxing stadium. 10 min walk to bangla walking street and patong beach. Near to the action but not seedy, quiet and peaceful enough. Ample parking space. Staff service generally good. Breakfast quality was acceptable given the room rate but lacks variety. Rooftop Swimming pool offers nice view but a tad small and narrow. Pool should operate from 7 am to 9 pm instead of 8 am to 8 pm. Entry level Room size was spacious, generally clean and comfortable. Water drainage in shower area was too slow and led to brief minor flooding. TV a tad too small. Allow 10 to 15 mins for checkout due to room check requirement. Overall, a great hotel deal at the price i paid.

Partner

10/10

Exceptional

05 Aug 2019

Verified traveler

Great location for patong
Everything is within walking distance

Leisure