Name: Phuket Orchid Resort and Spa (SHA Plus+)
Address: Luangporchuan Rd. Tambon Karon, Muang District, 34, Phuket, 83100, TH

10/10

Exceptional

17 Jul 2026

Ambarish Shrikrishna

Awesome fun time here for all

Family_with_children

8/10

Excellent

14 Jul 2026

Sharon Maree

Great swim up bar, waterslides were super fun. The staff were amazing. The breakfast was fabulous. Highly recommended

Family_with_children

10/10

Exceptional

11 Jul 2026

Daniel

The resort was very clean and the children’s pool was good. The staff were very kind towards my kids. The breakfast options were great. The walk to Karon beach is just 2 min from the resort. Please note that this is not a 4/5 star property, but a well maintained old resort.

Family_with_children

10/10

Exceptional

30 Jun 2026

Salvador

Recommend 100% travel to Thailand

Family_with_children

6/10

Pleasant

28 Jun 2026

Claire

Great water slides for the kiddos

Family_with_children

10/10

Exceptional

11 Jun 2026

Adam

Everything was perfect for our stay

Family

2/10

Poor

31 May 2026

Piotr

I am writing to express my disappointment with my recent stay at your hotel.
Unfortunately, the condition of the room was far below my expectations. The room had an unpleasant smell, and the furniture and facilities appeared very old and poorly maintained. Overall, the room did not provide a comfortable environment.
In addition, I was dissatisfied with the breakfast service. The quality and selection of food were poor, and there were birds flying around the dining area and eating food from guests’ plates. This created an unhygienic and unpleasant experience.
Considering the price paid and the standards expected from a hotel, I found the overall experience unacceptable.

Friends_and_family Family

8/10

Excellent

24 Apr 2026

Andrew

Staff brilliant, Rooms are very clean, beds are very comfortable.
Downsides - sunbeds and umbrellas are cheap and some are falling apart. The grounds themselves need some tlc. We stayed 20 years ago and it was a beautiful hotel. Now it’s kids focused and some of the walkways are patched up with offcuts of astroturf.

Friends_and_family Family

10/10

Exceptional

06 Apr 2026

Angie

Our favourite resort in Phuket

Family_with_children

4/10

Poor

05 Apr 2026

Anastasia

The hotel isn’t really clean and everything needs to be refreshed. The pool looks dirty and the people are just a bit wrong. Definitely noisy and pushy and not the greatest crowd. I would avoid

Friends_and_family Family

10/10

Exceptional

06 Feb 2026

alva asgari

Everything was great. Nice hotel, clean and the staff was very kind

Friends_and_family Family

8/10

Excellent

31 Oct 2025

Rebecca Julie

Excellent pool area for kids! The Buddha head swim-up bar was a highlight. Very convenient for the beach and a huge variety of restaurants close by. The rooms and breakfast were fine.
Overall, brilliant stay for families.

8/10

Excellent

10 Oct 2025

Tracey

Our stay was great, friendly staff and a lovely resort. Thexresort is a bit tired and needs a refresh but all still functional. The housecleaning staff sometimes forgot rmto replace consumables such as tea, coffee, milk and toilet paper. The bars and staff were great but the cocktail list needs to be rotated, after a few days they git a bit boring. The location is in the quieter end but tuk tuks are always available or everything is a nice walk away.

Leisure Family

10/10

Exceptional

07 Oct 2025

Simone

The pools were great, the kids loved the watersides

10/10

Exceptional

06 Sep 2025

Jeffrey

Amazing pool for our kids. Room was clean and spacious for 4 people. Staff were friendly.

Leisure Family_with_children

10/10

Exceptional

06 Sep 2025

Ben

Very friendly check in staff

Leisure

8/10

Excellent

29 Aug 2025

Jun

ウォータースライダーはとても良かったです。子供用のスライダーでもたくさん遊べますし、大人用のものも4-5歳の子供も遊べて楽しめました。
朝食会場や部屋に蟻がいるので、日本の感覚からすると衛生面が△という感じです。近くのTHAVORNにも泊まったのですが、こちらと比べると全体的にホテルのランクは落ちる印象です。

Leisure Family_with_children

10/10

Exceptional

12 Aug 2025

Tracey

Great place to stay with kids. Pool area is perfect. Surrounding area is quiet. Beds are very large and comfy. Would stay here again.

Leisure Family

6/10

Pleasant

17 Jul 2025

Tamar

If you're up for a poolside stay at a resort and not much else, this place is great. Great pools and slides!
However, it seems to be the place where package holidays include for their accommodation option. Guests are quite rude and obnoxious, especially to staff.
I wouldn't be returning to this hotel unfortunately.

Leisure Family_with_children

8/10

Excellent

07 Jul 2025

kamruzzaman

It is good for kids

10/10

Exceptional

26 Apr 2025

Katherine

This property is conveniently located close to the beach, shops, bars and place we visit. The staff are all lovely and the slides with the pool are a bit hit with our family.

Leisure Family_with_children

10/10

Exceptional

26 Apr 2025

Katherine

This property is conveniently located close to the beach, shops, bars and place we visit. The staff are all lovely and the slides with the pool are a bit hit with our family. My room was super quiet at night and the bed was comfy.

Leisure Family_with_children

8/10

Excellent

10 Apr 2025

Russell

The property is exactly as advertised. It is not fancy but meets all your needs. The pool, water slides and access to the beach are all great. The surrounding area has plenty of dining, shops, 7/11 and massage. For the bigger adventure 200 baht for taxi to other end of Karon ( lot more shop, markets etc) or 400 baht to Patong.

Leisure Family

10/10

Exceptional

30 Mar 2025

Frank

Close to beach

Leisure Family

10/10

Exceptional

06 Feb 2025

Leo

Fun family friendly hotel

This is a great hotel with waterslides for the kids. Makes having easy days in the pool so much easier for parents. It's an easy walk to the beach. Just a few minutes away and in a great location overall. We enjoyed our stay and will come back

Friends_and_family Family

6/10

Pleasant

13 Jan 2025

Verified traveler

Average at best.

Very average hotel, i expect more for the price i was paying considering its in thailand you can get much nicer hotels for that price range.

Friends_and_family Family

10/10

Exceptional

14 Apr 2024

Angie

Staff at the resort are absolutely fantastic. So lovely

Leisure Family

6/10

Pleasant

08 Apr 2024

J

Much better options than this place

No plates for plates or cutlery for breakfast and poor choice, food runs out and isn’t replenishes with hours left of meal time

However, the staff save the hotel, they are incredible and really do strive to make everyone happy but clearly let down but rules of management and they are always apologising for the shortcomings

Friends_and_family Family

10/10

Exceptional

12 Mar 2024

Amie

I love this hotel. But I think they need more food options for lunch and dinner

Leisure Family_with_children

6/10

Pleasant

07 Mar 2024

Amie

The staff are amazing. But the hotel needs to be updated asap, very old an run down also bathroom were not very nice and clean in rooms.

Leisure Family

10/10

Exceptional

03 Feb 2024

Marc

The staff are very friendly and helpful. The complimentary breakfast buffet has a great selection. The place is close to the beach restaurants and shopping. The pool and water slides are a hit with the kids. Will definitely come back again.

Leisure Self

10/10

Exceptional

29 Jan 2024

Marlene

The staff the pools especially the slides I was there with my grandchildren were amazing the staff go out of their way to make sure everything is perfect would go back again

Leisure Family

2/10

Poor

02 Jan 2024

Hector

My wife’s gold neckless was stolen in the room, we asked in reception if by chance has been reported as missing items, also today checking my wife discovered her jeans shorts also was missing. This is terrible, don’t advice to stay here.

Leisure Family

8/10

Excellent

06 Nov 2023

Katherine Van

Property's situated in perfect location Beautiful Beach down the road 2mins walk
Mostly Clean and well cared for

Leisure Family

8/10

Excellent

29 Oct 2023

Daniel

Older hotel however kept very clean and tidy.
Great breakfast option. Close to 7/11 and restaurants. Both pool bars were great and bar staff extremely friendly! Pools were great and big in size, slides were fun and fast. Hotel staff went above and beyond to make my stay that much better. Tuk tuks very close by, Karon beach only 300 meters away, good beach activities. Overall great stay and would come back.

Leisure Friends

10/10

Exceptional

16 Oct 2023

Craig

Nice family hotel, well situated and great spot to enjoy a holiday with young children

Leisure Family

10/10

Exceptional

16 Oct 2023

Larissa

Water slides were really fun. Cocktails at swim up bar. Great breakfast very morning

Leisure Family

10/10

Exceptional

11 Oct 2023

David

We enjoyed our stay here. The room was clean and the staff were excellent. The facilities are showing signs of age, but overall this was an excellent place from which to enjoy Karon.

Leisure Family

4/10

Poor

09 Aug 2023

Ivan

Customer service mediocre at best

Booked a connecting room that was never given to me. I was issued two supérate rooms and was charged for both. Hotel staff did nothing to accommodate.

Friends_and_family Family

8/10

Excellent

15 Jul 2023

Kelly

Pool bar staff & spa staff were exceptional.
Property clean & hygienic.
Slides were aging in areas.
Overall great property experience.

Leisure Family

10/10

Exceptional

29 Jun 2023

Timothy

Enjoyed the location perfect for kids

4/10

Poor

18 Apr 2023

Meredith

Really looked forward to our stay, rooms are tired, lifts not working but the worst was the rude & disinterested staff who would push past you and did not offer the true Thailand experience, breakfast was terrible as they would scrap the plate in front of you with the trolley next to your table
Very disappointing Kata Group

Leisure

10/10

Exceptional

30 Mar 2023

emily

The hotel is centrally located in Karon, within convenient walking distance to the beach, 7/11, eateries, money exchange and pharmacy.
The property is expansive and carers to families with the option of 3 pools and water slides.
Breakfast each morning had a good variety of food, catering to Asian and western preferences.
The rooms were well appointed, but looked a little tired. The room smelt musty, but that's pretty normal for the climate.
We preferred this accommodation over the neighbouring hotel. We will definitely stay again!

Leisure Family_with_children

8/10

Excellent

24 Mar 2023

nina Claire

The pictures on the sight looked nothing like our room . Ours was dated . The cleaning in the rooms every day , was just make the bed and fresh towels. The hotel is lovely,

Leisure Partner

10/10

Exceptional

02 Mar 2023

Christina

the only thing is the slide could be open longer

Leisure Family_with_children

6/10

Pleasant

07 Feb 2023

Jacqueline

Under staffs. Hotel Manager seems very nice but, the staffs need more proper training with manners.

Leisure Family

8/10

Excellent

13 Jan 2023

Keith

Honeymoon saved

It’s was a our honeymoon. They gave us a poor room initially and after trying to leave they upgraded for free to a private pool. The stay was then made better.

Partner

6/10

Pleasant

11 Jan 2023

Jason

The resort offers a lot for the children but the quality of the room was poor and everything is showing its age. The room was most disappointing with leaking taps, poor airconditioning, broken light switches and lights and nothing remarkable for the price.

The room makeup service made the beds, emplied bins and replaced towels, nothing more. Empty glasses were left for days and flooring not cleaned once in 5 days. The toddler pool was good for our youngest and so were the waterslides for our eldest.

We also stayed at Thavorn prior to this resort and would pick Thavorn on our return trip as the overall quality of the resort was better. For a similar price the room was also much larger, everything worked and the rooms were maintained to a high degree. The pools and water slide were also excellent and breakfast was a little more diverse for a longer stay.

Leisure Family

8/10

Excellent

03 Jan 2023

Vafa

The hotel was old and require lots of renovation inside rooms and the bathrooms. Outside area in particular the stairs in water slide was rusty and all the painting was worn-off. Very unpleasant when you walk up the stairs.

Services were great and fast, never seen anything being left empty in breakfast buffet. Staff were very kind and helpful.

The New Year dinner's ticket was sold way over priced in compare to what was offered. The music band playing the Russian songs for more than an hour was very annoying for other nationalities attending the party. It was such an unfair opportunity for everyone else regardless of the number of Russians being resident in the hotel. The management should reconsider how to select an enjoyable program for the entire guests who are staying in hotel and not to only pay attention to a specific nationality for their leisure.

Leisure Family_with_children

8/10

Excellent

17 Dec 2022

Hui cheng

Swimming pool and slide is amazing. Room is outdated but comfortable. Mainly there for the kids to enjoy the slides. The hotel should be amazing 20 years ago though.

Friends_and_family Family

6/10

Pleasant

07 Nov 2022

Natalia

Rooms need an upgrade. Had mould and leaks. Pool area and slide were great. Overall ok experience.

Leisure Family_with_children

2/10

Poor

04 Sep 2022

Juan

Unfortunately our room was completely filthy… dead bugs on wall , dust everywhere .. someone underwear in drawer.
Very disappointed

Leisure Family

8/10

Excellent

01 Aug 2022

ERVIN

Good Value for the money. Kids love the slides, friendly staff.

Leisure Family

8/10

Excellent

30 Jul 2022

Angela

Resort is OK

Resort was OK. Was disappointed that the main onsite restaurant (Le Bayon) was unavailable for lunch and dinner every day during our stay due to an onsite conference/convention. This meant we had to leave the resort every night for a decent meal.
Used the onsite Spa for a pedicure. It was literally just my nails being painted, not the traditional pedicure you would expect. Highly recommend hitting the street for Spa services. Daily breakfast was good if you were there extremely early (0600 - 0700). Any later than this everything in the buffet was cold (except for the freshly cooked omlettes and fried eggs). Location was good but there is some room for improvement. Staff were friendly enough.

Friends_and_family Family

8/10

Excellent

20 Apr 2022

Benn

Probably the hotel with the best ever water slide, swimming pool area was large and very nice. hotel seems like it may have had a revamp in recent years. Had read many russians visited the property but perhaps with Putin's unprovoked war on Ukraine not so much, mostly Thai's celebrating New Year. Only thing I did not like was the hotel seemed to look the other way on smoking, one of our rooms smelt a little like cigarette smoke, some guests smoked close to pool area and cig butts were common around the grounds

Leisure Family_with_children

8/10

Excellent

13 Apr 2022

Scott

Waterslides

Leisure Family

6/10

Pleasant

31 Dec 2021

Verified traveler

My trip was cancelled, did not stay at the hotel

Friends_and_family Family

8/10

Excellent

20 Oct 2019

Chris

Terrific family holiday

Great family accommodation. Kid's had a great time and location was terrific. Looking forward to it all again

Family

2/10

Poor

14 Oct 2019

Verified traveler

I did not attend due to a medical issue and expedia refused to refund our costs

Leisure Family

10/10

Exceptional

12 Oct 2019

Verified traveler

The resort is unreal. Very good staff and amenities are fantastic. Breakfast is great.

Leisure Family

8/10

Excellent

08 Oct 2019

Verified traveler

Excellent location, great rooms, delicious pizzas

Large room, comfortable beds and pillows, good bathroom - decent size and clean, free bottles of water each day, soft towels, we had a room with easy access to the pool. This is a really nice hotel, friendly staff, tours, transport, so close to the beach, excellent if you are staying with children due to the beach location. However bear in mind slides are old, hotel is a little dated, kids club is very dull, children's playground old and rusty but if you have children who love swimming the pool this place is perfect. Breakfast disappointing however main menu for lunch and dinner was great. Best seafood pizzas. Prices to eat at the hotel are the same as out on the street. Would I stay here again - yes with children. This hotel is ideal for families.

Family

8/10

Excellent

07 Oct 2019

Kim

It was a good family hotel at a decent price. Breakfast was a bit boring but nice. Not to much shopping close to the hotel. A few good places to eat with in a few mins walk.

Family

6/10

Pleasant

30 Sep 2019

Colin

Changed tourist demographic

Third time staying here hotel is now catering for the family demographic and hosts hundreds of one night stay bus tourists breakfast is geared towards them not what it used to be

Partner

10/10

Exceptional

16 Sep 2019

Verified traveler

Nice place and nice room I will be back again but the back fast no more choose everyday is some

8/10

Excellent

31 Jul 2019

Verified traveler

Great pools for the kids and very close to the beach.

Leisure Family

4/10

Poor

22 Jul 2019

Eric

Awful service

The 4th occasions to this hotel but services deteriorated seriously. Raining and floors were all extremely and the hotel immediately called police to threaten me when I lintended to lodge complain to the hotel manager after I slipped. What a hotel!

Family

8/10

Excellent

15 Jul 2019

Verified traveler

Good location close to beach. Staff are friendly and the grounds well maintained.
Rooms are a bit dated, beds were comfortable but the pillows were terrible.

Leisure Family

8/10

Excellent

15 Jul 2019

Sibz

Big resort. Good for kids. Disappointing breakfast.

Leisure Family

8/10

Excellent

07 May 2019

Jenny

Swimming pool is exelent. Breakfast is standard. Location is very good.

Leisure Family_with_children

10/10

Exceptional

02 May 2019

Michelle

Great hotel for a family vacation. Kids loved the pools and water slides. Room was as advertised and the bunk beds were great for the kids. The hotel is located only a minutes walk from the beach and there are lots of shops and restaurants nearby. I would definitely stay here again!

Leisure Family_with_children

8/10

Excellent

27 Apr 2019

Verified traveler

Resort well maintained for its age. Not a lot to do apart from swim in the warm swimming pools. Staff could be friendly and more focused on customers than they are. They appear to be distant from customers.
Very expensive to get there from airport due to price collusion of taxis and transportation companies.

Family

10/10

Exceptional

12 Apr 2019

Verified traveler

Well organised friendly staff near to besch and local facilities good pool and family friendly

Friends_and_family Family_with_children

6/10

Pleasant

15 Mar 2019

Verified traveler

Great pool. Everything else mediocre

Great pool. Huge. Big water slides. Separate pools for young kids. If you're looking for fun in the water, you will find it here.

That said, there's nothing else that really stands out about this place. It feels very dated, but it's relatively clean. I didn't care for the breakfast buffet. I've had much better food at other resorts in Phuket. Service is adequate for necessities, but nothing special. Location is OK. Close to the beach and a few shops and restaurants, but not within walking distance of the \"main\" area of Karon around the temple market.

This resort is purely functional. There is no attempt to be fancy or luxurious. Good for families with young kids. This is the kind of place where you can let your kids run wild and not worry about them disturbing someone's honeymoon. On the other hand, I would definitely not recommend this resort to anyone looking for a peaceful or romantic getaway.

The pool is really the only reason to stay here. If you don't care about the pool, you can get a better experience at other resorts in Phuket in this price range.

Family

10/10

Exceptional

25 Jan 2019

Tony

Had good experience. Lost valuable item. Manager (PUM) helped me recover it after viewing CCTV. Gave reward to staff but not except. Very professional.

Family

4/10

Poor

21 Nov 2018

Verified traveler

Old hotel. Not very clean in the rooms. Front desk customer service was not very good (saw several interactions between guests and staff). Definitely not for the romantic getaway.

Partner

2/10

Poor

18 Oct 2018

Marie

Room smell. Bed hard like a rock. One night is ok

The bed is hard us a rock. Room smell. Toilet. Flush is old shower bathroom. Too old needs to renovate

Partner

8/10

Excellent

17 Oct 2018

Mike

Great vacation

We stayed at the resort for 8 nights and we were very happy with our room. The staff were great and friendly, the location was in a quiet area of Karon which was exactly what we wanted. Very family oriented the pools were great. The only dissapointing thing I would say is there's no free Wi-Fi which we knew before we booked but it's 2018 get with it Orchid.

10/10

Exceptional

16 Oct 2018

Deborah

Fantastic family friendly holiday!

It was fantastic! The locals are lovely! The food was awesome!

Family

8/10

Excellent

15 Oct 2018

Annette

The reason why we booked at the Orchid was because of the swimming pool with slides, but when we arrived both were closed due to scheduled maintenance, I think an email informing us of this maintenance would of given us the opportunity to book elsewhere so not happy.

Friends

10/10

Exceptional

13 Oct 2018

Dmytro

Great facilities, service, and location

Orchid Phuket has everything you need on holiday, great swimming pools with water slides, gym, bar restaurant, convenience shop and spa. Breakfast has a good variety of choices including Western and Asian food. Bacon was crisp and perfectly cooked. From Asian breakfast choices I personally recommend rice soup.The hotel is conveniently located near the beach and local shopping area and also short drive to Karon viewpoint, Big Buddha and Wat Chalong. The biggest surprise for us was quality of service. You wouldn't expect such professional and prompt service with personal touch at a big hotel but people at Orchid Spa and Resort do just that. Thank you so much great team at Orchid for our dream holiday in Karon. Highly recommended especially for families with kids.

6/10

Pleasant

07 Oct 2018

Sarah

Our stay at Orchid resort.

The slides were barely open, the pool got closed due to dirty water filling the pool. The rooms smelt and the staff spoke no English. It was not a terrible stay but I would not return even if you paid for us.

Family

8/10

Excellent

18 Sep 2018

Verified traveler

My daughter loved the pools... was great for kids.

6/10

Pleasant

12 Sep 2018

Dale

Good From Afar, Far From Good

Preface: If you are traveling as a family, this review is NOT for you. For families, this hotel would be perfect.

If you are traveling as a couple, be advised that this hotel charges you for the in-room lockbox, wifi, etc. A resort with over 500 rooms and for reasons known only to them, they charge for wifi. Know this in advance.

Room was far from clean. Upon check-in, taking my shoes off at the door, walking to the bed my feet turned black. The bathroom had mold in it. Hot water was always going from hot to cold to hot to cold no matter how I adjusted the water.

2/10

Poor

08 Sep 2018

o

Breakfast was not nice, no WiFi in the room. Stuffs are not friendly.

Family

6/10

Pleasant

27 Aug 2018

Sami

Good near beach location.

Room smelled maldy and ac was broken but fixed quite quick by staff. If you no mind share your hotel with russians and chinese then this is good family hotel. Breakfast was good thou.

Family

8/10

Excellent

27 Aug 2018

Sharon

Good pool area for those traveling with children.

The hotel is situated a good walk away from Karon centre with small children. A tuk tuk cost 200 bhat one way.
Pool area was good for children.
Accommodation was basic, a little tired but clean. I had booked a triple room but this turned out to be a double room with a roll out bed, which I was not expecting. Other hotels generally specify that the bed will be a roll out. The double bed was large and comfortable but the roll out bed was hard and uncomfortable to sleep on.
Breakfast was fine with many nationalities catered for. As I had booked through Expedia I had the premium breakfast which consisted of plates of bacon, salad and pastries.
Overall a pleasant stay.

8/10

Excellent

24 Jul 2018

Brenton

Great location, plenty of facilities

Thoroughly enjoyed our stay, great location plenty of facilities. Terrific breakfast included in our stay. Friendly, helpful staff.

8/10

Excellent

15 Jul 2018

Murphs

Great location

Close to the beach and shops. Friendly and helpful staff. Amazing pool especially for children. Only issue we had was other residents slamming their doors when leaving their rooms early in the morning. Would stay here again

10/10

Exceptional

08 Jun 2018

Verified traveler

Nice hotel, excellent facilities for children, diligent and friendly lifeguards, large buffet selection for breakfast and close to the beach and some lovely restaurants

4/10

Poor

21 May 2018

Lisa

Yuck, not for us

Seriously needs an update in the rooms. Beds are not comfortable, rooms are basic and leave you wanting a little more. The pool is nice for families but water slides shut off promptly at 6 pm, and are not as fun as they look in pictures. WIFI is ridiculously poor, in fact they expect you to pay per device per day, ugh, it’s 2018 people.

Family

10/10

Exceptional

27 Apr 2018

Verified traveler

Awesome hotel

Thankyou Orchard Resort and spa for a great stay. Cannot rave about you enough. Excellence all round.

10/10

Exceptional

28 Oct 2017

Simon

Beautiful Hotel

Beautiful Hotel, Awesome pool, good location, close to the beach

8/10

Excellent

19 Oct 2017

Joe

Nice hotel close to the beach

Enjoyable, had a great time. Staff where nice. Would stay again. The pool is really good with a great slide. The food was good quality and tasty.

6/10

Pleasant

23 Sep 2017

cat

Good central location

Wonderful cleaning, waiting and bar staff. Reception staff were ok but lacked a bit of friendliness.

10/10

Exceptional

15 Jul 2017

jason

Beautiful resort with the BEST high water slides!

Wonderful resort with beautiful tropical gardens with pool view room, 3 large waterslides at 20 meters, 14 meters, & 3 meters high, good breakfast, great customer service, close to lots of shops & restaurants in Kata Beach a minute walk south and 2 minute walk away from beach

Great excursions to TigerKingdom and Phi Phi Island

Has and grows it's own fresh herbs garden for use in it's restaurants

Partner

4/10

Poor

04 Jul 2017

Darrin

Staff disinterested non attentive un helpful. On mobile phones sitting around like they are at home. Un professional very poorly managed hotel. I have stayed in many many hotels throughout Thailand and one of the worst ever on service and professionalism.

Family

8/10

Excellent

08 Jun 2017

Yim Chu Janet

Swim pool was good but hotel condition was too old such as bath room furniture and towels

Family

6/10

Pleasant

18 Oct 2016

AAK

Wonderful for families with kids

Prior to my booking, I have already read a few reviews about some of the poorly maintained rooms with foul smells. And indeed, I was given one of those rooms. I went back to the counter and requested to change to another room. They were kind enough to allow me to check out 2 rooms, which we happily took one of it, and was happy with it.

They don't usually restrict guest using the pools in the night, and you tend to see a handful of them chilling out at the poolside (in the pool as well) with drinks and/or surfing the net. Oh yes, free WIFI is only available near the lobby and you need to pay for room WIFI.

Breakfast provided by resort has sufficient range of local and western food.

Was told be a local that this resort was good a couple years back. I'd suggest the management improve the service quality of the staff first while they gradually make its facilities rejuvenation.

10/10

Exceptional

10 Sep 2016

Ramesh

Excellent hotel for family

Excellent hotel for family with good room facilities.
Easy accessible to beach and lots of restaurants & shops around hotel.
Pool is very big for both adult and children.
My children loved and enjoyed it very much.
Thanks expedia.

6/10

Pleasant

28 Aug 2016

Abbie

Great for kids staff and breakfast a let down

Ok great watedslides and pools but very rundown and old rooms staff were all very grumpy

Family