Name: Hotel Neo+ Kuta Legian by ASTON
Address: Jl.Legian Gg.Troppozone No.8,Legian, Kuta, 80361, ID

10/10

Exceptional

12 Mar 2026

Bryce

The people who work here are always happy and always very helpful , definitely will be back

Friends

4/10

Poor

03 Mar 2026

Bosko

I paid deluxe room,it wasn’t
No balcony ,just a window
Eco didn’t wark
Safety box no working
I have decided to stay ,but wasn’t happy

Self

10/10

Exceptional

13 Feb 2026

John

Really nice people and the breakfast was pretty decent

10/10

Exceptional

27 Nov 2025

Vincent

Awesome place to stay, peacefully clean. The staff are very welcoming and friendly

Leisure Self

10/10

Exceptional

26 Nov 2025

John

Fantastic room, king size bed, GREAT WIFI, amazing AC, nice bathroom. The staff were so kind. The buffet breakfast for 6 US dollars had many choices. Good location, quiet at night. I walked most places or took a vepsa on Grab for 1-2 dollars a ride.

8/10

Excellent

04 Nov 2025

adhe

Good

10/10

Exceptional

24 Aug 2025

Ethan

Food options were great

10/10

Exceptional

16 Aug 2025

Cameron

It's was nice!

10/10

Exceptional

22 Jul 2025

Akbar Travels -

Best service

10/10

Exceptional

11 Dec 2024

Tracy

Absolutely amazing stay, I loved everything about it, all staff was welcoming, breakfast was always beautiful one thing about my room though where I did dislike was my aircon wasn’t properly working so we would sweat during the whole day and the night when sleeping and there wasn’t any fan so we did go during summer time which just made everything else hot for us. But everything was really really excellent will definitely come back again.

4/10

Poor

10 Dec 2024

Natalie

The bathroom walls had mold that could have been easily cleaned. The rooms are dated and the breakfast was terrible. The staff were accomodating and friendly.

Leisure Family

8/10

Excellent

30 Jul 2024

Mark

Check in was a little different with a QR code setup.
Staff friendly. Room was nice - we had the pool access room which led straight out to the pool via the deck. Enough lounge chairs for reading next to the pool. The pool is very cold as it doesn’t get a lot of sun. I couldn’t swim in it myself but I seen a few try their luck.
Breakfast was good, eggs cooked your way and other options.
Bathroom good size could do with a shower curtain or door but acceptable for the price.
They didn’t seem to have pool towels which would be handy as I didn’t bring my own.
Bed was comfy and they had plenty of English movie channels to choose from. Air con worked great.
Overall for the price very good hotel.

Easy to walk to night clubs or poppies lane. Heaps of great food places around as well. 8min walk to big shopping centre!

Leisure Partner

8/10

Excellent

29 Jul 2024

Bosko

The staff is performing very good
Swimming pool is good
Breakfast is average
Room is average

Leisure Self

10/10

Exceptional

29 Jul 2024

Sarah El

The staff here were absolutely amazing. They were friendly, accomodating and even offered us free upgrades and late checkout. When you need help, they go above and beyond to help.
The free breakfast buffet was delicious, and enjoying it by the pool was a highlight of each day.
The location was perfect, close to everything. With a chemist and 24 hour medical clinic a few steps away, endless shops and places to eat, nightlife and only a 10 minute walk to Kuta beach and Beach walk shopping centre. So very convenient.
For the price you pay, truly a wonderful place to stay. Would highly recommend it 😊

Leisure Family

6/10

Pleasant

21 Jul 2024

salvatore

Not a large selection of westerners breakfast

Leisure Partner

8/10

Excellent

20 Jul 2024

Gabriella

It was very clean and welcoming! The staff were so helpful when we asked for clean towels and to help us break large bills. This hotel is neat and the bed was so comfy and CLEAN.

The shower can be wiped down or cleaned a bit but still tidy and no smells.

Leisure Family

10/10

Exceptional

18 Jun 2024

Evelyn

The ambiance and the view from your room looking down the pool and the hanging plants is astounding!

Leisure Self

8/10

Excellent

17 Jun 2024

Craig

I wasn’t a fan of the breakfast and it had no bar but it was an excellent location, clean and staff were friendly

Leisure

10/10

Exceptional

09 May 2024

Chantal

My room was clean and quiet. The pool was really nice. Restaurant had really good food and drinks! The whole place is within walking distance of the beach mall and plenty of shops.

Leisure Self

10/10

Exceptional

07 Mar 2024

Maja

would highly recommend this place..

Leisure Family

10/10

Exceptional

20 Feb 2024

Catherine

I really enjoyed my stay here. The rooms were very clean, the staff were friendly & helpful.

8/10

Excellent

23 Jan 2024

Stefano

The place was a really nice place to stay, however if you are staying for a few days no much hanging space and no draws for your personal things to be in.
Once you get over that fact our stay was wonderful and would definitely stay again.✅

Leisure Partner

10/10

Exceptional

25 Dec 2023

Alejandro

Clean rooms, amazing staff.

The hotel is clean, well kept, but what shines the most is the staff. I had the pleasure to meet Gek Mas, the receptionist, who was so warm and exceptional in her helpfulness. All the staff was amazing and so caring to make sure our stay was worthy of remembering. We also met Lea, a server at the delicious breakfast buffet, who was always quick to a smile and always made sure my time at the restaurant was fantastic. When staying in kuta for a night or for an extended stay like I do, there isn't another hotel I rather stay in. Plus the air conditioning in my room is second to none not only in Bali, but anywhere.

Partner

8/10

Excellent

18 Nov 2023

Phil

I found the hotel to be very clean, tidy and comfortable...
If your staying in Kuta and want value for money, then i highly recommend this hotel.

Friends_and_family Friends

10/10

Exceptional

17 Nov 2023

Stephen

Room was spacious

Leisure Family

10/10

Exceptional

15 Sep 2023

Brooke

It was great

Leisure Partner

10/10

Exceptional

10 Sep 2023

PETER EDWARD

The staff were fantastic and very helpful.

Leisure Friends

6/10

Pleasant

29 Aug 2023

Nathaniel

Hotel was ok staff was nice, but they let some mental Japanese guy stay there that sat outside his room and smoked cigarettes and yelled at ghosts the entire time I was there. Also Saturday night music by the pool the entertainment was loud, and NOT talented. There was also some type of mechanical noise that sounded like you were living in the belly of the beast. I think it was coming from outside the hotel so maybe not much they could do about it, but made sleeping but very difficult.

Business_and_leisure Self

10/10

Exceptional

27 Aug 2023

Flynn Madison

Staff at the premises were lovely and very accommodating. Hotel was beautiful and walking distance to everything we needed. Will definitely be staying here again.

4/10

Poor

04 Aug 2023

Andrew

Nice hotel but frustratingly unreliable Internet kind of ruins things… In this day and age.. come on, are you kidding?

Self

4/10

Poor

26 Jul 2023

James

The check-in process at the hotel was smooth, and I had a great experience with the front desk staff and professional kitchen employees. However, I do have a few complaints about my stay. Firstly, the bathroom in my room was moldy and had a persistent unpleasant odor. Although I reported it on the day of my arrival, the issue was not resolved during my stay.

Secondly, the constant construction noise from machinery near my room was quite bothersome. It would have been helpful if the hotel had informed guests about the ongoing construction beforehand or taken measures to mitigate the noise disturbance.

Another issue I encountered was with the hotel's laundry service, which accidentally tore my expensive Levi's t-shirt and didn't inform me about it until I returned to Australia.

Lastly, on the day of my checkout, I ordered a meal but couldn't eat at the table due to a red chair provided in the room. This resulted in a few drops of oil staining the bed. I felt embarrassed and uncomfortable when the front desk staff publicly addressed the issue, although they later claimed it was a removable stain.

Despite these complaints, I might consider returning to the hotel in the future, mainly because of the service recovery regarding the bed incident. However, I hope they can improve on the mentioned aspects for a better overall experience.

Business_and_leisure Self

10/10

Exceptional

12 Apr 2023

Alex

Modern very clean and friendly staff . Check in difficult due to QR code

Leisure Self

6/10

Pleasant

19 Mar 2023

Tracy

Staff were lovely, friendly Some didnt speak much English, but thats ok Always a smile

Property needs some work, very tired looking Owners need to up their game
Only one bath towel each , which were very grey looking Not pleasant at all

Will not be returning

Leisure Family

2/10

Poor

02 Sep 2022

Tracie

it was old and not welcoming

Leisure Family

10/10

Exceptional

10 Aug 2022

Michael

Really can't get much better considering the price

Leisure Self

8/10

Excellent

24 Jun 2022

Luke

It was nice enough

8/10

Excellent

06 Apr 2022

Aaron

The service provided by the staff members makes the stay at the hotel pleasant.
The location is close to most things.
Simple breakfast but plenty of it.

Leisure Self

8/10

Excellent

10 Jun 2020

Verified traveler

This place was simple but really cute. Enjoyed my stay

Leisure Self

10/10

Exceptional

20 Feb 2020

Lea.303

Super friendly people, delicious food, beautiful rooms, central location.

Leisure Self

10/10

Exceptional

17 Feb 2020

Sarah

Perfect location and amazing staff! Great job Gek, always greeted us everyday with a smile😊

Leisure Friends

6/10

Pleasant

13 Feb 2020

Jenna

Could be lovely, badly managed

This hotel is down a side street in a busy area of Kuta, close to bars, restaurants, and shopping. I checked in from a late night flight and was horrified at the cleanliness of the room, the floor was filthy and under the desk area there were nail clippings everywhere which is vile, I expect a hotel room to be thoroughly cleaned between changing guests.

Self

6/10

Pleasant

12 Feb 2020

Taylor

Hotel NEO - Not our favourite.

Hotel was fine - nothing to write home about. Pool was nice, but things need updating. Bed was comfortable, staff was nice. Walking distance to Kuta Beach.

Walls were paper thin so you could hear everything. Photos were misleading in the listing. Overall cleanliness could be improved.

Unfortunately, our stay was made More unpleasant by other extremely loud guests. Will not be staying in the future.

Partner

8/10

Excellent

12 Feb 2020

NUR

Thank You for good hospitality

Leisure Partner

2/10

Poor

06 Feb 2020

Verified traveler

Property was old and the room never ever cleaned based on the condition. Bathroom was on a worst condition! They only cleaned again after I complained. Still since it has those mold in the room the cleaning doesn’t fix/ satisfy the stay. Breakfast was terrible. Never will come back again!

Leisure Partner

10/10

Exceptional

30 Jan 2020

Verified traveler

It is centrally located and only a 7 minute walk to the beach

Leisure Self

10/10

Exceptional

28 Jan 2020

Natalie

Great hotel in legian

Only stayed here for the night. Nice pool and great buffet breakfast. Rooms were clean with good a/c. Would def stay here again. Staff were friendly and very helpful. Edy helped us with a confusion on airport pickup. They also have a great onsite taxi service that’s extremely helpful and safe.

Friends_and_family Family

4/10

Poor

23 Jan 2020

Tania

I notified staff night before that i was checking out at 4am. They even offered a wake up call for 330am. I went down at 350am to check out before getting a transport for airport. No staff was to be found downstairs to help with baggage or to check out. No receptionist no security. I called out for someone for 15 mins until i realised i was going to be late for the airport. I left at note for them to contact me via email and left the room key cards on the desk as i was not able to check out. This was disappointing as we had heavy luggage and had to bring it down ourseleves. They did not answer the phone and if it was an emergency situation this would be terrible.

Leisure Family

10/10

Exceptional

17 Jan 2020

Amelia

We enjoyed our stay here very much.
The location was very good. It is very close to busy night life and good shopping but when inside the hotel it is very peaceful. The pool side rooms are fantastic and very clean and spacious.

Friends_and_family Family

8/10

Excellent

12 Jan 2020

Verified traveler

Good location close to the Legion street, good breakfast spread, room and overall aesthetics need to improve

Leisure Partner

10/10

Exceptional

05 Jan 2020

Mark

A hidden gem not to be missed

Outstanding in every aspect, seriously

Massive thanks to the staff in all areas/great teamwork

In summary clean/sleek/stylish/modern and classy

Friends_and_family Friends

4/10

Poor

17 Dec 2019

Sandra

Very dirty and run down property. Rats at night and the food at the restaurant wasn’t good at all. Regret booking there and do not recommend to anyone

Leisure Friends

4/10

Poor

17 Dec 2019

Aussie_trav

This entire hotel is in pretty bad condition, everything is tired.. the drains stink, the wifi hardly works, the towels are old and falling apart, the pool looked dirty.. I won’t stay here again after that experience. Staff were great but they clearly don’t have a budget for any maintenance or renovations.

Leisure Self

8/10

Excellent

11 Dec 2019

Satty

It’s good

Business

8/10

Excellent

09 Dec 2019

Verified traveler

The service was good, the staff always smiling and greeting. The room amenities were not always properly provided. For example, we only had one hair cap while there were two of us in the room. A new bar of soap was not provided each day. The bathroom tissue paper was not refilled.

The room cleaning is very good. The breakfast bar has both local options and international dishes to select from. Every morning you get to experience a new dish and juice (a very enjoyable experience). The egg section is not perfect, they may miss your order if there are a lot of other people. They need to add table numbers so that orders don't get mixed up or forgotten.

The place is very safe, and you will always find staff making sure only eligible people enter the property. The staff also gives you great advice on where to find things, and good deals.

Leisure Friends

6/10

Pleasant

25 Nov 2019

Bruno

Good but could be much better.

It seems that the rule to not smoke inside the rooms doesn't work very well, my room was strongly smelling smoke and I don't really think It has been cleaned before we get in.

Partner

10/10

Exceptional

20 Nov 2019

Verified traveler

LOVE!!!
We loved our stay! Right in the centre of shops, pubs, mini mart, transport and a few KM away from Beachwalk shopping mall.
There was some noise at night from the surrounding pubs but it is too be expected being in the centre of everything.
Buffet breakfast was the best out of all hotels that we stayed in, we stayed in 6 hotels in total :P
Highly recommend this place, the staff are very nice and accomodating.

Leisure Partner

10/10

Exceptional

18 Nov 2019

Verified traveler

Close to center Kuta restaurant night club and shops , very nice and relax hotel

Leisure Partner

8/10

Excellent

09 Nov 2019

Verified traveler

The staff were amazing, the location is more suited to those who enjoy a very busy night life, very close to night clubs.

Leisure Friends

8/10

Excellent

28 Oct 2019

Verified traveler

This is a great little hotel tucked away just of the main strip in Kuta. The area itself isn’t that nice, but the hotel is great. The staff were great and the food was epic. My only watch out regard so booking excursions. The package price quoted EXCLUDED the cost of all the individual elements (e.g. rafting) and they didn’t communicate this.

Leisure

10/10

Exceptional

25 Oct 2019

Marjorie

Strategic location in Kuta, walking distance to food and the beach

Leisure Partner

6/10

Pleasant

20 Oct 2019

Verified traveler

Nice pool, air on in both rooms was almost non existent

Leisure Self

8/10

Excellent

16 Sep 2019

Azmee

Love the location of this hotel. It is near the street market area, and close to a nearby shopping mall and the Kuta Beach. Though situated in the party area of the district, I'm pleased at the location because it is further in and away from the loud musics and nightlife.

Leisure Partner

8/10

Excellent

16 Sep 2019

Verified traveler

Walking distance to all the action and beach
Breakfast is plentiful ..but not much variety
Very good value for the money

Leisure Partner

10/10

Exceptional

13 Sep 2019

Verified traveler

lots of food options around the hotel. Loved the pool and massage in the hotel. Kuta beach just 15min walk away. Lovely staff and friendly atmosphere.

Leisure Partner

6/10

Pleasant

12 Sep 2019

Jenela

My aircon was leaking and they had to fix it at 12AM. The other night my bedsheet and comforter had stains so I had to call them to replace it. The buffet breakfast was nice. The room was nice too. They are also environment-friendly because the toothbrush and water bottle they provide were not made of plastic.

Leisure Self

8/10

Excellent

29 Aug 2019

Victoria

Great Value in Kuta Area

For the price, NEO+ is unbeatable. However, do your research about staying in Kuta vs. other areas in Bali such as Seminyak or Canggu so that you know what to expect. Kuta is very congested and party central with lots of clubs and local vendors trying to sell you everything you can imagine. NEO+ is right in the middle of it all which is great if that’s what you’re looking for. The beach is within walking distance and the rooms are nicely air conditioned. Everything is overall very clean and well kept. I would definitely recommend to travelers on a budget who want to stay in the middle of the action in Kuta.

Partner

8/10

Excellent

28 Aug 2019

Australia

Fantastic hotel in a great location.
Very reasonable rates.
Great pool and the staff were all friendly and helpful.
Pay extra and stay in the better rooms it's worth it.
At night I could watch an amazing variety of cable channels in English.
The room was very clean
The restaurant had nice food.
The breakfast was vast in variety.

Leisure Self

10/10

Exceptional

23 Aug 2019

Verified traveler

Very good, very quiet and staff were lovely and the breakfast was great

Leisure Family

8/10

Excellent

21 Aug 2019

Verified traveler

for the price and location
this is a good deal overall is good

Leisure Family

8/10

Excellent

14 Aug 2019

Verified traveler

Pros:
Close to central location
Breakfast good selection
Big beds
Nice toothbrush (wooden not plastic)

Cons:
Can get loud if outside the room as clubs are nearby.
Limited seating in restaurant if busy you have to wait for spots.
Saw a few rats walking around in the hallways.

Good stay overall. I usually don’t stay twice in the same hotel in Bali but I might on this hotel.

Leisure Self

8/10

Excellent

06 Aug 2019

Alec

Good for a night in Kuta

Great location as a base to explore Kuta, perfect for the beach, warungs, knock off shopping, bars and dining, not so good for sleeping - sky garden across the road kicks out at 4am and is so loud you feel like you’re inside. Saying that, if you are stumbling out at 1am onwards, then you won’t notice and the walk home will be 2 minutes! The room is small but all you need for a couple for a night, facilities are good but no sun around the pool midday onwards. Great shower, no free safe though.

Partner

8/10

Excellent

04 Aug 2019

Verified traveler

The hotel was very close to shopping, beach and restaurants.

Leisure Self

10/10

Exceptional

30 Jul 2019

Verified traveler

Wide range of food available at the breakfast. Staff were very helpful!

Leisure Partner

10/10

Exceptional

16 Jul 2019

Verified traveler

Great location and great value for money! Only stayed one night and arranged extra hours and transfer to airport

Friends_and_family Family

8/10

Excellent

28 Jun 2019

Verified traveler

Good hotel staff friendly and good swimming pool recommended thanks

Friends_and_family Friends

8/10

Excellent

31 May 2019

Verified traveler

Thought the hotel and the staff were great!
Just need a better selection of food for the breakfast buffet

Leisure Self

8/10

Excellent

29 May 2019

Vasu

Value for money and best location

This is a good hotel and we are satisfied with the stay. Good location, most of the amnesties are within walkable distance including Kuta beach. Lots of Nigh Clubs and Restaurants within the area. We loved it.

Partner

4/10

Poor

28 May 2019

Verified traveler

Disappointed with some aspects of service!
We were told to go back into our room so could do a photo shoot! Bit hard when your room is right on pool!
Complementary water was only complementary 2 of the 5 days I stayed apparently.
Family in another room had same issue plus didn’t get room made up 2 days at all!
When leaving asked for taxi to be called sent to taxi desk, were he refused to call a Blue Bird taxi cause he didn’t work for them, man behind desk ignored the situation and served someone else!
A broken coffee cup that the handle snapped off when it was used for the purpose of drinking coffee was charged on leaving at the outrageous amount of 120,000 rupiah YES $12.00aus for a cheap black mug... best bit is the toothbrushes that at no point were informed costed $$$$ billed at leaving 10,000 rupiah... each!
thanks but no thanks Hotel Neo! Won’t be back or recommend you to anyone I know... same really you had potential...

Leisure Family_with_children

10/10

Exceptional

18 May 2019

Verified traveler

Great staff and great location

Our stay was great. The staff were very friendly and helpful and the hotel is located walking distance from the beach, a lot of restaurants, shops and the sky garden club. The only downfall is that the shower walls are actually stained glass so you can see the shadow of the person showering from outside of the shower. However, you can’t actually see the person, only the silhouette. It’s more ideal for couples and close friends. I shared a room with my bestie so it was okay with us but if you are sharing a room with someone who you don’t know quite as well it may be a bit uncomfortable. Other than that I have absolutely no complaints and I would stay again and recommend it to anyone looking to stay in kuta.

Friends

10/10

Exceptional

30 Apr 2019

Verified traveler

Great location , friendly staff and good food

I originally had 2 days on my own before my husband joined me
Thought I would be scared, the staff were lovely, location perfect and I felt safe.
Would recommend to any age or gender
Thanks guys had a great stay.

Partner

4/10

Poor

21 Apr 2019

Verified traveler

Nothing.. was disappointed with the breakfast I had ordered breakfast waited 25 minutes in third breakfast area for a nothing. I am then to be told that they had run out of Eggs.. But they had no problem serving people their eggs for breakfast that had ordered after me.. So I missed out and paid for it.. I won't stay their again

Business Self

6/10

Pleasant

19 Mar 2019

John

Great pool, friendly staff, breakfast was only ok.

Leisure Family

10/10

Exceptional

09 Mar 2019

Isfakul

Great location also very nice environment.good staff and ok breakfast fast

Leisure Self

6/10

Pleasant

03 Mar 2019

Manandeep

Not good air con.

Hotel service and location consisdering shops and nightouts was good but we had 4 rooms. Only 1 room air con was good. Rest of them were not cooling at all.

Friends

10/10

Exceptional

19 Feb 2019

Riccardo

Great Hotel, Great Location

Great Hotel, Great Location

8/10

Excellent

17 Feb 2019

Chris

Nice friendly Hotel

Hotel is really nice,. .excellent location, good selection for breakfast. Shower flooded when in use, but overall had a great stay and would reccomend.

Partner

4/10

Poor

13 Feb 2019

Verified traveler

+ the staff were friendly and accomodating.
+ Room was nice but small.
- too loud as we were located next to Sky Garden and surrounding bars & Club but the staff moved us to the rooms further behind which helped alot.
- Ordered room service and it came cold. I ordered the chicken sandwhich but there was barely any chicken in the sandwich. Ended up wasting it.
- Went for happy hour and it was overpriced for cocktails that barely filled the glass and extremely watered down. It was over 250k for 2 half glass cocktails.
- Dont get a taxi provided by the hotel as they charge over 100k for less than a 10 minute drive down to kuta beach as we were an unaware that the beach was that close.

Overall i wont come back as the price for accomodation does not fit the room.

Leisure Partner

10/10

Exceptional

02 Feb 2019

Avery

Neo+ hotel made my Bali trip wonderful for sure

Highly recommended!!! Everything is just perfect💯 amazing swimming pool, great food(cheap) served, friendly staff and awesome location!
在這還認識了一個澳洲帥哥跟他的媽媽，his mom even went party with me and my brother. Planning to visit them soon😆 xoxo

Family

4/10

Poor

29 Jan 2019

Jessica

Charged for airport transfer despite website saying it was included in price.
Also charged for breakfast lattes/coffees when it should be included in the breakfast (we have stayed at other hotels that have included this - or didn't offer it so we at least didn't get stung by an additional charge) - this charge was not made clear to us when serving us.
Room had a leak from the roof.
Room was reasonable - asked for a Queen and a single but got 3 single beds - they pushed 2 of the single beds together which was just okay, but we paid for a Deluxe Balcony room and expected a bit more than just a standard Supreme room.
Breakfast was OK - disappointed they did not serve bacon - they only have 'Beef bacon'. Apparently all Neo hotels do not serve bacon - be aware of this if you are a fan of bacon!
Pool was nice, enjoyed lounging on the lounges - but would be nice if they removed the cushions every night on the lounges as they would get soaking wet overnight or when it rained.
Staff were very nice. It was an average stay - I have stayed in Bali many times at different hotels so I know what is good and what isn't.

10/10

Exceptional

22 Jan 2019

Verified traveler

Lovely hotel,close to markets and poppies lanes. Easy walk to beach. Near by nightclubs can be noisy but I'm a good sleeper so didn't disturb me.

8/10

Excellent

17 Jan 2019

Hus

The hotel was nice as were the staff. However it is very close to the main strip with the clubs and bars with loud music playing till the early hours . Music could be heard in the hotel room, which can be an issue for light sleepers.

10/10

Exceptional

16 Jan 2019

Verified traveler

Amazing hotel great staff, wifi, breakfast only downsides it can be abit noisy and pool closes at 8pm but I would definitely stay again

10/10

Exceptional

14 Jan 2019

Nur hidayah

My go-to hotel in Bali

Second time here and I will always choose this hotel whenever I’m in Bali. That’s how much I love this hotel. :)

Friends

6/10

Pleasant

06 Jan 2019

Verified traveler

Pros: proximity to Sky Garden
Cons: noise from Sky Garden, toilet has sewer smell, no late checkout possible

6/10

Pleasant

21 Nov 2018

Maisy

Overall is good with strategic location but the air conditioner took so long to get the cool air and the towel is bit yellowish plus wifi is not stable.

Partner

10/10

Exceptional

15 Nov 2018

Duanne

The best

Amazing staff class recommended

8/10

Excellent

09 Nov 2018

Febe

Great stay, always with a smile!

Facilities, staff, rooms, pool, beds, breakfast all 5 stars.
We stayed here for 5 days, then extended for five more days. The staff is adorable, they do everything to make you have a great stay. First night I noticed a problem with the bed. 5 minutes after reporting, someone came to our room to check. Turned out the bed was broken, so we immediately got another room. When I lost my jacket they let me see the cameras to figure out where I might have lost it.
As to cleanliness, i’d give a 3. I can’t compare to other hotels in Bali but compared to other hotels in Asia I noticed some flaws in this hotel, which when reported were fixed immediately though. The sheets for example are washed, but still have stains, as well as the beachtowels. The floor of the rooms are not cleaned every day, so there’s still hair and dust after housekeeping cleansing the room. Both remarks were dealt with 5 minutes after we reported, with a smile and apoligies. The paper napkins at breakfast aren’t thrown away afterwards, they just put other forks on it when the napkins still look ok. At the end of our stay we got a free late check out which would have been 20€, as compensation for the change of room the first night. Delicious breakfast with good variety. Love their pancakes! Beside the small remarks we had a great stay and would def stay again. With some little changes on points commented, this hotel would deserve a 5 star review. Overall 4,5 right now.

Partner

8/10

Excellent

09 Nov 2018

Verified traveler

Overall good but the bath towles were not good enough quality, very scratchy and more like floor towles - otherwise everything else was fine.

8/10

Excellent

05 Nov 2018

LEOMAR

Decent Enough

Building is new, clean and the lift is working well. However, no outlet on both sides of your bed which is quite inconvenient in case you might want to use your phone while charging. No bidet in the toilet - there's a huge gap/space between the sink and the toilet bowl which is very unusual from the hotels that i have visited in Asia and Indo-Pacific Regions. Perhaps the architect or the engineer missed the calculation? Anyway, they could have just provide better amenities since the building is situated in a very strategic location in the city.

10/10

Exceptional

30 Sep 2018

Verified traveler

Close to the city, clean and we'll maintained hotel