Somatel Hotel

Cameroon , Douala
Douala, Rue Akwa Bali
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20 reviews shown

2/10

Poor

23 Nov 2020

RaoulPao

My trip who's called i going to let you know when is the next trip

Friends_and_family Family

2/10

Poor

16 Mar 2018

James

Budget Hotel

Employees was not able to access to my online reservation.

10/10

Exceptional

08 Jan 2018

Duclos

Nice hotel with good food and security

The Staff are very friendly with customers
The food are served on time

6/10

Pleasant

21 Apr 2017

Camille

Was good in general
Restaurant prices way over the top .
Swimming pool area constantly noisy with kids
Mattresses on beds need updating.... too old . Still recovering from pain due to sleeping on these hard mattresses

4/10

Poor

01 Oct 2016

Verified traveler

Very old, with mold on the walls. The food at the hotel is really overpriced, and there isn't a place around to eat (within walking distance).

2/10

Poor

23 Aug 2016

Christie

Terrible! Dirty! Too expensive!

This hotel was terrible for the price. The room was not very clean and it was very small. There was hardly any place for me to put my bags. There was lots of mold/mildew in the bathroom on the walls. There was no proper air circulation in the room. I wasn't expecting anything of 5-star quality, but I was very disappointed. Won't recommend and won't stay here again.

2/10

Poor

17 Jun 2016

Adisa

No concept of professionalism or customer service

The staff was unbelievably rude. They were also indifferent and slow to resolve the plumbing problems in my room. Customer service is not even a concept at the hotel. I was also told that breakfast was included but was given a bill upon checkout. I told the receptionist NOT to use the chip reader on my ATM card because it won't accept it and it will deactivate my card. He ignored me and I emphatically told him a second time. He did it anyway. The card was not accepted and my bank, who advised me not to use the chip reader abroad, deactivated my card. I will never stay at this hotel again. It was a terrible experience. The WiFi was also weak

6/10

Pleasant

08 Apr 2016

Yannick

Not bad

Not bad hotel

Family

8/10

Excellent

05 Jan 2016

Brian

Friendly and helpfull staff. Overall expensive.

Hotel and room are clean. Bed, bathroom, and air-conditioning are ok. They lost my paid-and-confirmed booking but me and the staff stayed polite and it got resolved. Very nice of them to go to pharmacy for me when I cought a cold. They offered to call taxi but they called an expensive private driver, which I admit is a lot more safe than yellow cab. Buffet food was very good. Relatively a good price for an all-you-can-eat buffet. But when eating a simple meal would have been ok, it is expensive (you still pay buffet if you only take 1 plate).

Partner

6/10

Pleasant

04 Dec 2015

Brian

Clean, safe, and quiet.

Compared to my previous experience with them, this time it went well. The room and bathroom were clean and in working condition. It sure ain't like a western hotel but at least I felt safe. No problem with outside noises.

6/10

Pleasant

28 Mar 2015

AMR

One star hotel

The room wasn't dirty but had a smell of humidity the staff was ok
I would say this is a one star hotel if you want something really clean look for something else however I'm not sure if this city has anything cleaner

6/10

Pleasant

09 May 2014

Carlos

Air-condition problems

It is well located, safe, but rooms are very small and I had air condition problems. They \"fixed\" but it was a fan...not willing to fix it again or change the room. Internet super slow!

6/10

Pleasant

06 Dec 2013

Verified traveler

Convenient location in the centre of Douala, very pleasant staff

4/10

Poor

24 Oct 2013

Tammy Price

Not a good holiday destination

Myself and a colleague stayed at this hotel for 3 nights as we had to do business within the Cameroon. I had printed out the confirmation of our stay at the hotel and thank goodness I did. It took the unfriendly receptionist about half an hour to find our reservation. There was no deep soaking bath and no view of the garden as indicated on the hotel reservation. It is not that bad if you are visiting for business purposes but would definitely not go here on holiday!

2/10

Poor

04 Oct 2013

Verified traveler

Terrible et Catastrophic

Extremely small room underground, very humid with lots of mosquitoes!! strong choking musty smell. Only a small window.
Impossible to sleep without mosquito net. Risk of malaria.
Staff at reception impolite and have a suspicious attitude toward guests.

6/10

Pleasant

27 Aug 2013

Christopher Agbaje

My stay at Somatel Hotel douala

Even though I was on a short trip(2 nights),The hotel location was convenient, neat room, heated water, functioning wifi, helpful staff, good buffet breakfast.Free shuttle to and fro airport is a plus. I would recommend this hotel.

8/10

Excellent

22 Aug 2013

Abbey

Doula trip

Very pleasant stay and the breakfast is cool.

Family

6/10

Pleasant

18 Jul 2013

Chet

First and last time

I was promised a room with WiFi, a safe and a bath. The room actually delivered had none of these. And to get to the resto, you have to climb one stairs and then go down another, and the inverse when you leave. An incredible design! On the other hand, the breakfast buffet was better than average. Overall, though, next time in Douala, I'll go back to my favorite Swiss Hotel.

6/10

Pleasant

05 Jun 2013

jackson76wj

Reasonably prices hotel, perfect for short stay.

I only spent one night here, but the level of comfort is actually very commendable for this price range.

6/10

Pleasant

25 Feb 2013

Callie Tydeman

The room was not as advertised and I had difficulty with communication as I do not speak French.