Name: Hotel Akwa Palace
Address: 920 Boulevard De La Liberte, Douala, 4007, CM

10/10

Exceptional

03 Jun 2026

Alex

No issues with the hotel. Sometimes ordering food from the hotel restaurant takes time.
Good place to stay, staff very professional and courteous

Self

4/10

Poor

17 May 2026

Olivier

The place used to be good. I am not sure what happened to that property in recent years with maintenance. Just so disappointing.

Self

2/10

Poor

09 May 2026

Jannet

Initially during check-in, the experience was good. But at night around 10:00lm, the AC stopped blowing cold air; my husband called the front desk for it to be checked out and posibly repaired, my husband was told some one was coming.
Up until 5:00am during exiting the hotel, no one showed up to repair the Air Conditioning. The room was very hot, the lobby sitting area had mosquitoes during the night.
We did not expect such from this reputable hotel.
Greetings,

Partner

8/10

Excellent

04 Mar 2026

Georgiana

This is one of the best hotels I have ever been to and has the best customer service I have ever seen. Vivian the front manager is an amazing manager and goes the extra mile to help clients and is always smiling and happy to help. The staff are well trained and the security is excellent. Issues with rooms are resolved promptly. Rooms are cleaned daily and the food in the restaurant is amazing. This is the best hotel in douala for those who need a good European standard hotel with amazing comfort and customer service. Will be returning soon as they made my stay enjoyable.

Partner

10/10

Exceptional

15 Feb 2026

Arnaud

Great staff. Thanks to Mrs Emmanuelle et Mrs Sylvie.

Business

10/10

Exceptional

26 Dec 2025

Franco

Premises generally very clean and regularly maintained

Leisure Self

10/10

Exceptional

25 Nov 2025

Dominique

Very nice pool, big room and very clean. On the road side, some noise in the morning at 6am.

Business

10/10

Exceptional

22 Nov 2025

Dominique

Nice and large room, very nice swimming pool. Downtown, but a car is necessary to more arround.

Business

4/10

Poor

24 Oct 2025

Georges

Sécurité moyenne et Chasse d’eau en panne

Des individus échappent au contrôle de la sécurité et rentre dans l’enceinte de la piscine pour venir importuner les clients. même après avoir prévenu l’hôtel ils n’ont pas trouvé nécessaire de s’en occuper. C’est très inquiétant, on paye ces prix pour être dans un cadre sécurisé.
La chasse d’eau dans les toilettes ne fonctionnait pas je l’ai signalé ils ont mis 4 jours pour s’en occuper et ce n’était toujours pas très fonctionnel.

Self

10/10

Exceptional

13 Aug 2025

Martin

Great property at a Great location.

6/10

Pleasant

31 May 2025

Desmond

The staffs were polite and welcoming but the hotel can do better with regards to upgrading their rooms

10/10

Exceptional

30 May 2025

CHUKWUKA SEAN

The hotel was good and no complains

Business_and_leisure Self

4/10

Poor

24 Feb 2025

Chris

I stayed there twice within a week, staying in three different rooms. The best thing about the hotel is the rooms: they are clean, relatively modern and a fair size. The rooms facing the pool are quiet.
The shuttle to and from the airport is free.

The were several things that weren’t so good: On my second stay I arrived at 7.30pm to be told that the hotel is full. It eventually transpired that they were still cleaning some rooms, presumably due to some customers being allowed extremely late checkouts despite those rooms being sold for the following night. I eventually got a room after standing at reception for 1 hour and 20 minutes. I suggested that some compensation might be in order but they only offered a free drink ($3!). It was later increased when I complained to the manager.
The aircon in one room didn’t work well.
On the first stay , the airport pick up didn’t show up despite reconfirming it the day before, so I had to take a local taxi to the hotel at night time.
There’s quite a lot of traffic noise from the street side of the hotel.
One morning there was only a trickle of running water for several hours, but that might not be the hotel’s fault.
Some rooms safely deposit boxes are key operated. They only provide the key if you sign that you will re-imburse them US$750 if you lose the key which is outrageous and more than my valuables are worth!

10/10

Exceptional

22 Dec 2024

Franco

Consider including the buffet breakfast in the breakfast.

Leisure Self

8/10

Excellent

11 Jul 2024

Martin

Great place to live. Very safe!

10/10

Exceptional

25 Apr 2024

mireille

Staff are very kind and ready to help

Family

8/10

Excellent

05 Dec 2023

HYGINUS

Overall it was great

Leisure Family

10/10

Exceptional

05 Nov 2023

Martin

Great place to live when coming home from abroad !

Leisure Self

10/10

Exceptional

12 Jul 2023

Martin

Awesome place to live while in Cameroon!

10/10

Exceptional

23 Jun 2023

Henri

Great staff. Beautiful pool, airport shuttle. A bit hectic around the facility.

Business Self

8/10

Excellent

04 Aug 2022

Constant

I stayed at Akwa Palace for 7 nights. Beautiful hotel, for me the best in Douala right now. Friendly and very helpful staff. Good service and the room was clean with a lot of amenities. I will definitely come back. Shout out to Donald from the cleaning service.

Business_and_leisure Self

10/10

Exceptional

27 May 2022

Martin

The location and Staff are awesome!
I would recommend to anyone wanting peace and comfort.

Leisure Self

6/10

Pleasant

03 Feb 2022

timothy

In my earlier I review I meant to add; the Hotel didn't have a record of my Expedia booking. They sorted it out, but it could have been tricky. I had printed out the receipt of my Expedia payment, and it was lucky I'd done so. Really helped unravel the problem.

6/10

Pleasant

03 Feb 2022

timothy

The word that sums up the Akwa Palace is \"tired\".
The staff are super friendly and couldn't be more helpful, but of you're looking for a luxury experience this isn't it. Having said that, I haven't tried the other 4 star hotels in Douala. And Douala itself could hardly be described as a 4 star experience.
I've traveled widely in sub-Sharan Africa and I can tell you that if you're expecting the same sort of experience as say, the Serena in Dar es Salaam, or the Norfolk in Nairobi, you won't find it here.
And don't allocate too much time in looking around Doula, there really isn't a great deal to see.

Leisure Self

10/10

Exceptional

28 Dec 2021

Ivo

It’s well keep the stuff a very good

Business_and_leisure Family

8/10

Excellent

20 Nov 2021

Rebecca

Worth it to pay the higher quality room

Extremely friendly staff but especially the old building needs renovation. Inside the rooms it is maintained ok but you can feel the humidity everywhere as soon as you leave it.

Business

2/10

Poor

03 Jul 2021

Valentin

Bad night service... Poorly trained desk clerks

Stupid clerk would not call manager to check my reservation.. delayed for 1hoir even tho I me timed I was tired and réservation was paid for!! Tried to charge me a second time.. this is the second time this crap is pulled on me

Business

8/10

Excellent

23 Jun 2021

Trevor

The hotel is dated in parts, but is kept clean and the hotel service has been good overall. Security and covid measures are excellent in every way. The air conditioner failed in my room early in my 4 week stay, the technician, (Messi), was outstanding and when it could not be repaired he arranged for a room swap which took only 10 minutes or so.
The pool area is nice and the bar service is good, again the staff are super. The reception, catering and housekeeping staff have been faultless and all are bi lingual. Breakfast is pretty good overall but expensive, as are meals and drinks in the restaurants and bars.
The only downsides I have encountered are:-
1. The internet connection which is very poor at weekends and poor during the week.
2. The restaurant menu is very limited, especialy for a long stay.
3. The food quality varies very much, what was great a few days earlier was cold and less tasty the next time.
I would stay here again but would arrange my own internet connection with a mifi device.

Business

8/10

Excellent

29 Nov 2020

Colleen

Douala stay

Very clean, everything worked and the staff was helpful. Very nice pool area.

Partner

10/10

Exceptional

20 Oct 2020

Verified traveler

Its very pretty space go and try it its the best off douala

Business Partner

10/10

Exceptional

05 Feb 2020

Guykenfack

All employees were very respectful and friendly. Very polite and smiling

Friends_and_family Family

4/10

Poor

27 Sep 2019

Hubert

Palace, this a palace?

Akwa Palace, you’ve said Palace... definitively not. It’s just a very uncomfortable, noisy, smelly, expensive hotel. I got a room in the historical old Akwa Palace with view on the street. The room and furniture are surely 50 years old, the window is not fully closing (imagine at night, trucks and taxis honking all the time), dirty curtains and noisy but working A/C. Refurbishment are ongoing at some floors, which brings additional noises. Smelly carpet in the corridors, noisy (uneducated guests) in the corridor at night. Breakfast is ok, clearly the staff do its best. 2/4 only elevators are working and to be used by staff and guests, leads to long waiting time. The WiFi is working well and the pool seems nice. Conclusion: avoid this place, there’s much better for less money in Douala.

8/10

Excellent

29 Jul 2019

Stéphan

Everybody was great

6/10

Pleasant

17 Mar 2019

Alexandre

Very basic comfort for the price. Every thing was very expensive in the restaurant. Compared to other cities in Africa like Addis Abbaba in Ethiopia or Entebbe in Uganda

10/10

Exceptional

16 Mar 2019

Anita

A great respite while in Douala.

I love Akwa Palace centrally located in Douala. The restaurant is fabulous and breakfast buffet pricy but exquisite. Bilingual staff make it easy to deal with any problems that come up. Beds very luxurious and comfortable.

8/10

Excellent

10 Feb 2019

SAVESH

Rooms are very old

Good

6/10

Pleasant

02 Dec 2018

David

Back pain expected if stay more than 1 night

Hotel amenities were great, poolside and restaurants etc. The room was very old but new AC which was great. The bed should have been changed when the AC was; if i had to stay more than 1 night on that mattress then I would have needed treatment. Don't pay for breakfast upfront as this difference is between $25-$35 per night where the breakfast at the door is only 12,000CAF ($15). Always book pool side because road side is way too noisy, so book twin room which has balcony on pool side at same price as double which is road side. WiFi in room was but a trickle so hope you don't have any emails with large attachments

8/10

Excellent

17 Mar 2018

Mira

DLA stay

Of all the African hotels I have stayed this hotel is in the top 5. This includes Meridian and novatels.

2/10

Poor

29 Dec 2017

Paul

Fraud and Poor Service

The hotel never honored my booking. They claimed they did not have my reservations on file. I was forced to book 3 new rooms on the spot for my family. They are now refusing to refund my money under confirmation # 143136988388 for services that they never provided. I will never recommend using hotels.com or Akwa Palace Hotel. The rooms did not meet that standards for the amount being charged.

Family

8/10

Excellent

20 Sep 2017

Verified traveler

Nice Stay

Staff is great. Food and Resturant in fine. Rooms are a bit dated and bed/pillows are uncomfortable.

10/10

Exceptional

03 Jul 2017

Pjas

First stay in cameroon

It is a great place after traveling and to get away from the busy city life. Very relaxing, good food though bit pricey , great outdoors and jazz music

6/10

Pleasant

30 Jun 2017

Disappointing

Stay Due to Limited Choices

Rather expensive for what it is. The gym is too small, while the pool is fantastic. Junior Suites come at a hefty premium but face the main road, which is extremely noisey from about 6am night. I was concerned about the Internet but this was generally good. Check in and check out is slow, so budget for that. The front desk staff are hit and miss, while the general staff (room service, door men etc) are great. I will certainly look for other options next time.

10/10

Exceptional

27 Apr 2017

Verified traveler

Great Hotel

hotel staff were extremely helpful in arranging a car to airport. hotel is safe and secure. will definately stay again at this hotel property.

10/10

Exceptional

27 Mar 2017

Verified traveler

One of the best hotels in Cameroon

The hotel staff were wonderful. They acted quickly to respond to our needs

4/10

Poor

05 Dec 2016

Verified traveler

An old and very expensive hotel

An old and very expensive hotel
and the service is not good.

10/10

Exceptional

13 Sep 2016

Rahul

Three days at Akwa Palace

Well located hotel in centre of town,advice for garden facing room if you intend to sleep late in morning as traffic noise in the front road facing rooms,good gym and large swimming pool.Breakfast was not included in the room rate it is additional 25U$.
Parking is an issue due to main road and have to be careful as alighting or getting into the car.

8/10

Excellent

12 Sep 2016

Lina

Nice hotel

Nice Hotel in the heart of Douala with pleasant facilities.

6/10

Pleasant

19 Apr 2016

Ahmet Kivanc

very poor wireless and internet connection when considering stay is business purpose.
not acceptable...

8/10

Excellent

11 Feb 2015

Sarah

Enjoy the pool!

Room was in older part of hotel, well refurbished recently, very pleasant and clean. Lovely big and clean swimming pool - very good in the hot steamy Douala weather. Reception insisted a staff member accompanied me to cross the street to ATM, and arranged this quickly and with no fuss. I was a bit taken a back that they thought it necessary - but accept that they know the neighbourhood and I don't.

8/10

Excellent

12 Jan 2015

Ejaz

Trip to Douala

It was business trip and the hotel is well located.

8/10

Excellent

08 Jul 2026

Bassirou

Merci
excelle

8/10

Excellent

05 May 2026

SAMIRA

Tout était parfait. J’attirerai juste attirer l’attention sur la partie wc s’il était possible de rajouter un robinet intégré au tuyau du wc ça aiderait beaucoup c’est plus hygiénique pour nous musulman qui devons se nettoyer à l’eau.merci

Partner

10/10

Exceptional

17 Apr 2026

lionel

Personnel très cordial et serviable, petit déjeuner OK, un jardin avec une grande piscine et un bar -restaurant
le restaurant est très cher pour la qualité servi en comparaison des restaurant à Douala

Self

10/10

Exceptional

02 Apr 2026

lionel

Chambre rénovée sont conforment au standard d'un hôtel en Europe, celles non rénovées sont propres, spatieuses, simplement désuètes
Personnel très professionnel et chaleureux, petit déjeuner correct, restaurant dispose d'un choix limité, le service est lent, les prix dans la moyenne des autres restaurants, très belle piscine, extérieur entièrement rénové

Self

10/10

Exceptional

12 Mar 2026

Reine

Excellent

Friends_and_family Friends

8/10

Excellent

26 Nov 2025

Nathan

Ja

8/10

Excellent

18 Sep 2025

Fabrice

A

Business Self

8/10

Excellent

28 May 2025

Antoine

ok

8/10

Excellent

20 Apr 2025

Philippe

Je recommande et j'y retourne.

Assurément le meilleur établissement de notre séjour au Cameroun.
Tres bon service. Disponibilité.
Propre.
Des éléments tres mineurs à ameliorer dont je leur ferais part mais qui n'altère en rien la qualité de cet hotel.

Business

8/10

Excellent

22 Mar 2025

DAVID

Good

Good place to stay for business trip..
Swimingpool amazing..

Business

10/10

Exceptional

09 Feb 2025

Frederique Avril

Tout à été parfait pour moi , mais j’ai pas choisi l’hôte par hasard ,j’ai effectué plusieurs séjours ici depuis 2016,

10/10

Exceptional

18 Jan 2025

Sullivan Makaka

Simply the best in the City

10/10

Exceptional

11 Jan 2025

Raoul Brice

Ils sont très accueillant, offre de belles choses et respecte les demandes

Leisure Partner

10/10

Exceptional

05 Jan 2025

Georges

Excellent

Friends_and_family Family

8/10

Excellent

25 Dec 2024

MATS

L’hôtel est composé en deux parties, l’ancienne et la nouvelle. Les chambres dans l’ancienne aille sont plus simples, mais plus spacieuses, plus fonctionnelles et moins chères. Elles sont équipées de clims splits individuelles. Les chambres de la nouvelle aile sont déconseillés, car moins grandes et équipées d’une climatisation centrale parfois bruillante, et non fiables. La restauration est correcte sans plus. Le grand atout est la piscine

Self

10/10

Exceptional

12 Jan 2024

Christophe

Les chambres rénovées sont vraiment au top, nous recommandons

Leisure Partner

8/10

Excellent

25 Jul 2023

Takeshi

Good breakfast.