Name: Hau Holbox Beach Front
Address: Calle Charal Sn, Isla Holbox, MX

10/10

Exceptional

22 Jul 2026

Aldo Leonel

Really satisfied with the service and staff.
Staff was really on top of things making sure we where taking care off

10/10

Exceptional

22 Jul 2026

Humberto

Excellent !!

10/10

Exceptional

14 Jul 2026

Melany

The place was amazing and the staff were so nice and helpful

Self

4/10

Poor

14 Jul 2026

Jeremy

Friendly staff, terrible rooms our one room leaked from the roof, they moved us to another with zero soundproofing, women up at 7 evry morning. and a misplaced ac unit which made us sick after one day we had a cold the rest if our trip.

Partner

8/10

Excellent

08 Jul 2026

michael

We spent 7 nights and for the price it’s a good place. Pros were the staff, cleanliness and the beach club was great. Cons were the beach was not great (much better beaches east of town), pools were kinda dirty because there were a lot of kids while we were there. During the day we visited other beach clubs that were more adult oriented to escape the screaming kids. We learned a lot on our first trip and will definitely spend a little more to have a better area and some nicer amenities

Partner

10/10

Exceptional

06 Jul 2026

Erik

Excellent location and price, and super nice and helpful staff!

Partner

10/10

Exceptional

01 Jul 2026

Antonia

A really great spot. Very clean. Pleasant rooms in an amazing setting right on the beach. The staff are excellent and really made this extra special. Jessie at the front desk is wonderful. The cafe staff too.
Good food - try the fried shrimp! Also the avocado toast is so good. Great beach laid-back island vibes all round.

Friends

10/10

Exceptional

28 Jun 2026

Monique

Nice place to visit!

Family

10/10

Exceptional

21 Jun 2026

Lorena

First time visiting Isla Holbox (06/13-06/18) and will be RETURNING for sure. Hotel was great! Staff was friendly and helpful. Front desk specially ANDY was AMAZING! She helped me every day and answered all my questions. Helped me book my tour, and find a great taqueria to grab dinner at. She always greeted me with a SMILE on her face. Food was okay, a bit pricey. Cheaper to go to outside restaurants down the street. Hotel conveniently located by the beach. Took many walks every day and felt safe. GREAT swimming area (clear water) and peaceful. Over all 10/10 for hotel. Will be going back again next year (maybe even this year). Solo trip.-Lorena

Self

8/10

Excellent

04 Jun 2026

SUSAN

The only disappointment with the booking was that I am sure I was to get free breakfast but they did not have that in their paperwork. That did not ruin a remarkably relaxed and wonderful vacation. We spent 7 nights at Hau Holbox and were in the balcony with a sea view- room 107. The trees have obscured much of the view but there was a small water view. The hotel has a sister hotel next door and they share check-in and pools. The Hau has a beach club, wonderful warm water and clean beach. You quickly learn where the concrete blocks are and how to swim around them. There are plenty of beaches top explore and you can just walk the coast and jump in. It is extremely hot and the sun is intense. Bring lots of sunscreen. The real value was the wonderful employees.Shout out to Henry,Alexandria and Angel. They made us feel welcome and became friends. We told them it was our 45th anniversary and they decorated our room so beautifully!! Here's to floating hours/day in Isla Holbox!!! Sunsets are gorgeous. Water color changes all time. NO SARGASSUM.Hoorah!!

Partner

10/10

Exceptional

03 Jun 2026

Noemi

Beautiful location and clean room

Self

10/10

Exceptional

24 May 2026

john

The hotel is right on the beach which is lovely, with beautiful birds and trees all around. The staff was extremely nice and helpful too, and the hotel is in a good quiet location but still an easy walk to the center of town and activities.

The amenities could have been a little more luxurious--the instant coffee in the room, for example, could be improved. The food in the hotel restaurant was atrocious, unfortunately, so plan to eat elsewhere.

Partner

8/10

Excellent

20 May 2026

Citlaly Raquel

Good spacious rooms

Family

10/10

Exceptional

06 May 2026

Iliana

Absolutely loved staying here and highly recommend it! Ocean view from our room was stunning, and AC was very strong :)

10/10

Exceptional

11 Apr 2026

Raquel

We loved staff, food, beach, walk but I didn’t really see amenities, and had a hard time getting a taxi in the morning to ferry, our graveyard guy would not call for us he was afraid he’d have to pay? We missed 1st ferry but got 2 nd n still made it on time. Beach and kitchen and room attendant amazing we will return soon💜💜💜

10/10

Exceptional

02 Apr 2026

Marina

Roof top pool was awesome! I had some shrimp quesadillas at the beach club that were wonderful. The room was gorgeous. I will return 100%

Self

10/10

Exceptional

27 Mar 2026

Jorge

Hotel Hau is just the perfect place for a stay in such a beautiful island as Holbox, it has everything to make your stay excellent.

Friends

10/10

Exceptional

23 Mar 2026

Teresa

We enjoyed our stay. David was an excellent server. We love the island! We will be back again

10/10

Exceptional

23 Mar 2026

Leah

We loved our stay at HAU Holbox. We especially loved that we were close to the centre but not so close that we had all the noise and busy of the centre. The staff was great at the hotel, especially Jessica who was warm and friendly & very helpful.

Partner

10/10

Exceptional

10 Mar 2026

Monique

Quarto limpo, bom atendimento e excelente localização

10/10

Exceptional

09 Mar 2026

Dalys

Enjoyed the pool the beach view was good. Would have loved Coffe in room and a view from the room but did not pay for it . Lovely location. Beautiful stay. Staff was wonderful.

Friends

6/10

Pleasant

20 Jan 2026

Denise

The room had a lovely view, right on the beach. Unfortunately, bright lights on the balcony remained on all night and there was no switch to turn them off. Instructions for the safe lock were left for guests, however they were inaccurate and we needed to ask reception to demonstrate the correct procedure. New instructions need to be provided. We found the rule that no “outside” food or drink could be consumed in our room was overly strict.

We checked out a day early because our experience of Holbox did not reflect what we’d seen in online reviews. This tiny island is overrun with tourists and ATVs and the infrastructure needed to support this is not present. The local government should put caps on tourist traffic to the island. Garbage collection seems nonexistent and empty lots are used instead. Prices are very high in all restaurants.

Leisure Partner

8/10

Excellent

15 Jan 2026

Anthony

Staff extra friendly and helpful. Beach front property. Water cooler in office, readily accessible. Clean crisp white sheets

Leisure Partner

10/10

Exceptional

27 Dec 2025

Wendy

Beautiful location, amazing staff, great private beach with fantastic sunsets!

10/10

Exceptional

11 Oct 2025

Nina

Nice hotel very quite

Leisure Partner

6/10

Pleasant

05 Oct 2025

Juan

Todo muy bien,solo el servicio de los meseros incluyendo a todos,van te sirven y te dejan olvidado hasta que tú te paras y pides más café cuando sirven la mesa de a lado o toman órdenes nunca levantan la mirada ni voltean al rededor,para ver si algún cliente necesita algo,muy poco sonrien al cliente, favor de dar una buena retroalimentación.gracias.

Leisure Family_with_children

10/10

Exceptional

29 Sep 2025

Brianna

We loved our stay at Hau. Staff were friendly and accommodating. The included breakfast wasn’t that great, but they have other options that they charge. Beach was perfect and although it seemed possible, but walking into downtown was impossible via beach or the road. The roads were flooded and there’s many barriers on the beach. Still a great location and loved having access to Spirit rooftop pool and restaurant. The perfect getaway for a couple!

Leisure Partner

10/10

Exceptional

06 Sep 2025

Tony

Great place!!!

Leisure Family

10/10

Exceptional

03 Aug 2025

Rebeca

We liked the restaurant and the private beach

Leisure Partner

10/10

Exceptional

16 Jul 2025

veronica

Great cocktails and food. Very clean and cute.
Staff was very friendly.

Leisure Family

8/10

Excellent

14 Jul 2025

Henry Carlo Garcia

Nice, beachfront property. But it is really quite far from the center, around 30-40 walk.

Leisure Self

10/10

Exceptional

20 Jun 2025

JO ANN CLEMENTE

Love that it is located right on the beach. The pools are tiny but why swim in the pool when you have the beautiful ocean right there? The food was excellent. Felt safe and overall a great experience

Leisure Partner

10/10

Exceptional

08 May 2025

Lola

Everything was amazing, special mention to Emanuel at the reception who was great with everything especially with the excursions

8/10

Excellent

21 Feb 2025

Verified traveler

Enjoyable stay, but lots of room for improvement

Service needs work. I’d feel better going with the flow if I hadn’t been paying so much.

Our family of 4 stayed in the “deluxe suite” which had a pull-out couch for our pre-teens. We were initially provided no bedding for the couch and not enough towels. Had to request these items multiple times before receiving them.

They never replaced our towels—bath mat was soiled and beach towels were gross after three days.

The suite is also located right at the entrance/office and staff would have loud conversations right at our window early in the morning.

The noise from maintenance issues was also disruptive. One night someone was sawing into concrete until after 9pm. They were also doing construction work during dinner on Valentine’s Day.

Restaurant servers desperately need training—like the servers had never eaten a meal before or had coffee, not bringing utensils or sugar/milk to the table until everything had gotten cold. It was essentially self-serve if you wanted these items.

They would be well advised to invest in some fans at the restaurant, as the wasp situation at breakfast was out of control. One woman got stung on the mouth while she was having her breakfast. We ended up taking our food to our room after that.

The negatives aside, we loved the setting. The food at the restaurant was surprisingly, consistently good. The beach is small, but quiet and a great place to take in the sunsets. Facilities were clean.

Friends_and_family Family

8/10

Excellent

19 Feb 2025

Christina

It was a great experience.

6/10

Pleasant

16 Feb 2025

Morten

Average hotel, rooms are okay, the location isn’t the best, seems to focus on US clients with their “continental” breakfast

10/10

Exceptional

15 Feb 2025

Josselin

Great view, amazing staff, really worth the price!

Leisure Partner

6/10

Pleasant

14 Feb 2025

Verified traveler

Beautiful location, but not up to expectations

Beautiful location and friendly staff but the breakfast is terrible and there are better places to stay for the same or better price. We are a family of four who took a luxury suite. The sofa bed was very uncomfortable and only suitable for small children. The room was small and not a suite.

Friends_and_family Family

10/10

Exceptional

06 Jan 2025

Asher M

Holbox

Good .a/c could stay on longer than intermittent

Partner

10/10

Exceptional

02 Jan 2025

Mary

Beautiful property on the beach. Quiet at night.

Leisure Family_with_children

4/10

Poor

19 Dec 2024

Sara

This was our second time in Holbox, for our honeymoon and wanted to stay somewhere a bit fancier, this was not that.
Check in was frustrating, asked for an upper level ocean view and got an extremely obstructed view.
The room had mold on the bathmat so we showered without it on the rough cement floor. Never could have more then 5 minutes of hot water, could barely wash my hair without freezing.
AC and fridge and tv amenities worked good and were nice to have.
Cleaners were quick and efficient.
Our room was located by the beach club which was very loud. Could hear the music until 9 or 10pm and as early as 7am. There was always some kind of banging during the night. Beds were extremely hard and even harder pillows.
Breakfast was just fruit, a hard piece of toast, a cookie, granola and a tiny bowl of yogurt, if you wanted eggs it is extra, which were very bland.
We went elsewhere for breakfast most mornings.
We ate a few times at the restaurant Fragata, they didnt have sushi available most days. Small portions for the price and pretty bland.
The drinks however were great, especially the Margheritas.
The beach was pretty clean, the lounge pills were very comfortable and well taken care of.
Property was kept clean.
Staff could be a littler more friendly and attentive.
Pretty disappointed in our stay especially for our honeymoon.

10/10

Exceptional

01 Jun 2024

adrian

The hotel was a little far from downtown, but it’s a great location if you looking to relax it’s excellent the staff was really helpful in every way. We love our stay and we definitely would go back to this hotel.

Partner

10/10

Exceptional

27 Apr 2024

PABLO

The property is well maintained, the beach is absolutely amazing and the location is perfect if you want to be in the quieter part of the island without being awfully far from town. The staff is great and very attentive... Thank you Vanessa, Franco and Alberto for helping with the booking of a couple massage, the golf cart rental and with suggestions and directions to visit places on the island. Thank you Leonardo for taking care of us during breakfast and catering to us with drinks and food while enjoying our days in the beach. We felt like VIP watching the sunset from a privileged spot in the sand while drinking margaritas and mojitos (it is a must!).

Leisure Partner

10/10

Exceptional

02 Apr 2024

Yuliya

Great hotel on one of the best beaches. Nice staff, nice restaurant and bar. Dj for sunset hour. Great experience, and will be back!

Leisure Self

10/10

Exceptional

24 Mar 2024

Sahara

Everything was excellent. Communication, service, cleanliness, attention to detail.
From the private door-to-door transfer coordinated by Franco at front desk, to the welcoming environment, and the friendly, professional, efficient, and knowledgeable staff at the restaurant. José and Leonardo always attentive to our needs. Chef Ricardo shared a great story about huevos motuleños during breakfast. The location is great. You can get anywhere by walking along the beach.
Food is really good, cocktails are amazing.
Facilities are spotless clean and the rooms are comfortable and quiet, so we had incredibly restful nights. We woke up refreshed everyday.
Everything about our trip was remarkable and our whole experience in Holbox was wonderful mostly due to the quality of our accomodation
Gracias!

Leisure

8/10

Excellent

16 Jul 2023

Sheldan

It is clean and everything is new. The rooftop pool is great getaway for adults. The free breakfast part needs improvement. A few items on the menu for the free breakfast were not available when you try to order them. It takes a while to get the food which would be fine if they had more than one fan that blows only on one table. It needs more to keep mosquitoes away and keep the air circulation because there is a big wall next to it which blocks the breezes. Overall it's a great property and considering it's new I'm sure these minor issues will be resolved. Would I recommend this hotel ? yes.

Business_and_leisure Partner

8/10

Excellent

02 Aug 2026

Margarita Sanchez

El hotel está muy agradable, la playita también hay un poco de roca, pero muy a gusto. La habitación siempre limpia.

2/10

Poor

01 Aug 2026

Luis

Pésimo la habitación decía para 4 personas pero no es cierto tiene sofá cama pésimo donde deben de caber dos personas pero no es cierto, en malas condiciones el sillón imposible dormir en el, le pedimos una cama extra y no cuenta con ellas, les pedimos también toallas y solo nos dieron 4 y que las cuides por que no hay, lo que más fue molesto es la habitación que no es para 4 personas, y es engañoso.

8/10

Excellent

16 Jul 2026

pamela

Excelente ubicación para quienes quieren estar lejos del bullicio del centro!

Self

10/10

Exceptional

12 Jul 2026

Karla

Habitación cómoda, todos los servicios bien y el personal amable, son 2 hoteles y puedes acceder a ambas amenidades