Name: Delek Holbox
Address: holbox island, C. Mantaraya, punta coco, SN, Holbox, 77310, MX

10/10

Exceptional

30 Jul 2026

Elsi

The property is beautiful. Included breakfast was delicious. Staff was very nice. Access to beach was a plus. Room was clean.

Family_with_children

6/10

Pleasant

28 Jul 2026

Joshua

Hotel is very nice and staff is super friendly. The swim out pools are very cool! Food was also very good.

8/10

Excellent

21 Jul 2026

Keiza

The rooms are incredible. Designed well and nice to be in.

The food was some of the worst I’ve had. Genuinely not good and restaurants are far away. If you plan on not eating at the hotel - stay here!

Partner

10/10

Exceptional

15 Jul 2026

Krystal

Our stay here was amazing! The room was clean and the staff was extremely helpful

Partner

10/10

Exceptional

28 Jun 2026

Bård

We had a wonderful stay at Delek Holbox. The staff was very friendly, helpful, and welcoming throughout our visit. The beach and beach bar were beautiful and perfect for relaxing, and the rooms were clean, comfortable, and very nice. We would happily stay here again

Friends_and_family Family

10/10

Exceptional

31 May 2026

Barbara

We had the most amazing experience staying at Delek. The staff is super friendly the hotel is a small charming beautiful atmosphere and the beach is like an endless pool.
The rooms are super clean with excellent decorative taste.
I would recommend everyone to experience Delek.
We will be back for sure

10/10

Exceptional

31 May 2026

Robert

Absolutely wonderful, but a bit out of the way and iff the beaten path, so if that matters to you, you should keep it in mind.

Partner

6/10

Pleasant

20 May 2026

Carla

They try to charge fees r so many charge we didn't do

Partner

10/10

Exceptional

10 May 2026

Deanne

Friendly staff

Partner

10/10

Exceptional

01 May 2026

Melissa

Great boutique hotel on the south end of the island with beautiful sunsets. The beach was lovely and had no sargassum. Can't say enough about the attentive staff that were always available if you had a question. Breakfast was included in our stay and was always cooked to order. Lunch and dinner service was also available, as well as a full bar, and could be charged to your room. The hotel is about a 30 minute walk to town. The island is very safe and we walked after dark from town back to the hotel on several occasions. This was our third and favorite trip to Holbox. Already planning another stay at Delek in the near future.

Partner

10/10

Exceptional

26 Apr 2026

Stephen

We had an amazing time. The staff and hotel are wonderful! Highly recommend!

Partner

10/10

Exceptional

13 Apr 2026

Ernesto

Excellent stay, the staff was super attentive and the food delicious! Going to the beach late at night to stargaze was amazing!

10/10

Exceptional

06 Apr 2026

PABLO

Excellent loccation, very nice beach club.

Partner

4/10

Poor

05 Apr 2026

Scarlet

The room was really clean and spacious with a great view overlooking the pool and beach. Unfortunately, the hotel lists 3 restaurants however, it is actually 1 restaurant in 3 different locations (1 per each meal time). The included breakfast is ok, eggs, pancakes and fruit available though the fruit does not seem super fresh. The menu for lunch and dinner seems extensive however they do not have everything on the menu and fail to tell you that initially. The pizzas and meats seem to be frozen and my partner was served undercooked chicken. Although the tacos and guacamole tasted delicious and authentic. The beach was clean and sufficiently populated with sun beds and the staff were attentive. Lunch took an age to arrive for all guests on the beach and a DJ turned up around 14:00 and played very loud music all afternoon which was quite disruptive and not at all background music. Finally, the restaurant staff worked all day everyday from the breakfast shift to the dinner shift which seems unfair and unsustainable for them.
While the room and look of the hotel mirrors its 5 star rating, the food and amenities do not - it seems like management have decided to cut costs and unfortunately the quality of our stay was incredibly impacted.

Partner

10/10

Exceptional

26 Mar 2026

Annette

We had a great experience at Delek- the staff were so friendly and efficient, the included breakfast was amazing, beautiful room, comfortable bed, lovely pool and beach, I could go on. Highly recommend.

Friends

10/10

Exceptional

26 Mar 2026

Veronica

My husband and I stayed 5 days. The staff was always friendly, helpful and attentive to our every need. The food was also amazing. We always felt safe and secure. The hotel was very clean and peaceful. Best beach view to see the sunset and have drinks We would definitely be returning to this hotel because it was absolutely amazing.

10/10

Exceptional

23 Mar 2026

Leandro

What an amazing place in Holbox.
Staff were super friendly and helpful ! Kuddos to receptionists for being so awesome.
Hotel is in what I think the best part of island , just away from town enough to get there in 5 min by taxi . But also in the best spot to catch the best sunset every day!
Hotel is in excellent condition and my ocean barefoot room was amazing and impeccable.
If you say here you dont need to book a bioluminescence tour since this spot is literally 3 min walk ! A simple google search will show you ( you are welcome)
Beach club is lovely with super reasonable prices fo drinks and food!

Friends_and_family Friends

10/10

Exceptional

21 Mar 2026

Laura

Absolutely loved my time at Delek this Spring Break 2026.
The staff were beyond my expectations!

Self

10/10

Exceptional

13 Mar 2026

sharon

No ocean view, but pool was great

10/10

Exceptional

04 Mar 2026

Marie Paule

This place is amazing, staff are polite and very attentive.
Was sad they didn't start the fire more often by the beach but still an amazing place. Rooms are cleaned everyday.

Leisure Family

10/10

Exceptional

19 Feb 2026

Cynthia

Yes

Partner

10/10

Exceptional

15 Feb 2026

OLEG

The room was spotless. The stuff was nice. It was a beautiful experience.

Leisure

8/10

Excellent

11 Feb 2026

Peggy Catherine

Spotless rooms and beautiful hotel and otherwise amazing , but my reviews are a little different because this hotel was chosen for how they could also manage my celiac disease safely. They managed , but poorly in the options and flavor of the safe selection. They really over exaggerated their abilities and underperformed with the gluten free. It required many difficult conversations, repeatedly explaining over and over to each staff and felt I was always complaining and I felt badly for it . I felt they didn't really understand how hard gluten free is or their was constant misunderstanding between them and staff and kitchen etc. I never relaxed because I was constantly stressed about food. It was hit and miss with the fixes they tried . They kept wanting me to help them correct the problems so they are trying. I hope its better for the next celiac who travels there because otherwise its amazibg and a beautiful location. .

Leisure Partner

10/10

Exceptional

31 Jan 2026

Callum

Amazing hotel. We stayed in the first week of it changing. Staff are super nice and make you feel at home. Rooms are massive which is a great plus.

Partner

10/10

Exceptional

22 Jan 2026

renato

We started in this hotel for about 13 days and we had a great time.

The room was beautiful and the view was mesmerizing. It’s the best subset

10/10

Exceptional

14 Jan 2026

Ashley

The staff were super friendly &’ helpful! the hotel itself was so beautiful &’ close to the beach

Leisure Partner

10/10

Exceptional

10 Jan 2026

Thomas

The bow DELEK Holbox (changed owners right before we got there) couldn’t have been any better. Way on the far end of Holbox away from the city and all the other hotels. Super close to Punta Coco and Passion Island where all the Flamingos are. Despite changing over systems with new ownership staff went out of their way to ensure we had an amazing time in Holbox. Food was quite good and breakfast being included was awesome! Would highly recommend to anyone. Oh and there r water taxi’s that drop you off right on their beach from the port of Chiquila

Leisure Friends

8/10

Excellent

10 Jan 2026

Yadira Nallely

The hotel had a lot of workers at the beach area and we couldn’t enjoy a quiet, relaxing time at the beach.
Some stuff were rude with the service at the pool area.

Leisure Family

10/10

Exceptional

09 Jan 2026

Inez

Lovely hotel with very kind and attentive staff. Catered to your every request. Beach right outside with sun beds and bar. Rooms very big and with great layout. Would definitely return again.

Leisure Friends

10/10

Exceptional

07 Jan 2026

LETICIA

UN HOTEL MUY AGRADABLE

Leisure Family

8/10

Excellent

06 Jan 2026

Michele

The room was great and spacious. The hotel was recently taken over by a new hotel group and we’re in transition. The breakfast was great but the menu and food at dinner were less desirable. Hope they can work out the kinks. Pool area is lovely, rest of the property needs attention.

Friends_and_family Friends

6/10

Pleasant

30 Dec 2025

Leyla

The suite I booked had a small pool, and I was told it was the only one with heated water, which was a lie.

There were so many flies at lunchtime that it was almost impossible to enjoy the food. I asked for salsa but they never brought it, I asked for no mushrooms in my eggs and they put them in anyway. Very poor service.

Leisure Partner

6/10

Pleasant

24 Dec 2025

James

The hotel itself is beautiful. The room was spacious enough, very comfortable, and impeccably clean.

Breakfast, which was included, was good and enjoyable. However, we also tried having dinner at the restaurant and found the food to be very mediocre, especially considering the hotel’s standards.

One important thing to consider is the location. The hotel is quite far from downtown, and each trip costs around 200 pesos, which adds up quickly.

The beach in front of the hotel is small and not ideal for long walks, unlike the other side of the island (my last stay), which ended up being my favorite. Additionally, there was ongoing construction on the beach as part of the hotel’s expansion, and the noise from the equipment was noticeable and disruptive at times.

Overall, the hotel is beautiful and comfortable, but the location, beach limitations, and construction noise are important factors to keep in mind when booking.

Leisure Family

10/10

Exceptional

23 Dec 2025

Kelli

Wonderful stay. Quiet, restful & enjoyable. Very clean, well maintained. Food was delicious, but menu could be longer. Not much Mexican food on menu. Excellent staff.

Leisure Self

10/10

Exceptional

06 Dec 2025

erik

Perfect stay

Partner

10/10

Exceptional

01 Dec 2025

Maria del Carmen

Yes!

Leisure Family

10/10

Exceptional

07 Nov 2025

Alicia

The staff truly made the difference. Hugo, Carlosif remembered] to the helpful concierge who gave us excellent dining recommendations, everyone was welcoming and professional.

Partner

8/10

Excellent

04 Nov 2025

STEPHANI

Me encanto el hotel , lo único que mejoraría seria la comida .

Partner

10/10

Exceptional

28 Oct 2025

jonathon a

The friendliness and consideration of ALL the staff,made our stay special.They suggested the upgrades and food discounts without us prompting and were always attentive to our needs.
The rooms were clean and well appointed and felt luxurious, if you step out make sure to have mosquito spray!

The grounds are better than the photos,the beach was great for me but very quite this end of the island.
A short bumpy taxi ride will put you in the town in 10 minutes and costs around $12.00.
Overall our stay was great and relaxing.

Business_and_leisure Partner

10/10

Exceptional

04 Jul 2025

MISS

Best Hotel Experience Yet

I don't even know where to begin, from the location, to the room, service, staff, food and all round experience this is by far one of the best hotels I've ever stayed at. Thank you so much to Issac, Antonio, Reyna and Olga and everyone else who made our stay unforgettable

Friends_and_family Friends

10/10

Exceptional

01 Jul 2025

Maria

Está ubicado en unos de los lugares más lindos de la isla a solo unos pasos de playa punta coco.

Leisure Family

10/10

Exceptional

30 Jun 2025

Brett

I can’t say enough good things about Naay Boutique Hotel in Punta Cocos, Holbox. The food was incredible, but the staff were truly what made this place unforgettable. Reyna and Isaac at the front desk were phenomenal, they helped us plan amazing tours, gave us insider tips about the island, and even helped us get the best golf cart rental.

Olga and Antonio in food and beverage made every meal feel like something special. Their kindness and attention to detail made a huge impression on us. I wish I could remember the name of the security guard, because he went above and beyond, making sure we had packed lunches ready overnight for early morning excursions and even our long trip back to Cancún.

The hotel itself is spotless, beautifully decorated, and the pool is just chef’s kiss. I honestly don’t want to stay anywhere else, Naay has completely raised the bar. I miss it already.

Leisure Partner

8/10

Excellent

27 Apr 2025

elisa

It is a beautiful resort, delicious food, super friendly staff but there is definitely room for improvement:
-more than 2 capsules of coffee per day
-kayaks and bikes available for guests
-wifi signal is very weak

It is quite a distance from downtown Holbox but thats wxactly what we wanted, a peaceful place that gave us what we needed to relax and take time off.

Leisure Partner

10/10

Exceptional

26 Apr 2025

Rosaura

Great customer service! Isaac was very helpful in all things. Love the gorgeous sunsets on this side of the island and walking distance from the bioluminescence experience.

Leisure Family

10/10

Exceptional

21 Apr 2025

Stephen

Our stay was excellent. Staff was great, food was good, room was nice.

Not the best beach on the island but it was only a short walk to another.

Great place to watch the sunset!

Highly recommend it.

Leisure Partner

6/10

Pleasant

05 Apr 2025

Jordan

After staying for a week my husband and I were a little disappointed in the hotel…
Things we enjoyed:
- staff in all areas were extremely friendly and eager to help
- our room was very clean and the bed was very comfortable. We loved having a balcony to watch the sunset from!
- price of drinks were good and consistent with places in town
- we enjoyed our walk into town a couple times of day. It is 20-30 minutes which we knew when booking and were happy to do and felt safe doing!
Things we were disappointed with:
- the pool was never cleaned while we were there and had garbage floating around in it as well as a lot of sand / dirt
- the food we had was not great… we opted to eat elsewhere for every meal
- the beach area was not well maintained and didn’t have staff down there while we visited (photos on Expedia are not accurate)

Leisure Partner

10/10

Exceptional

03 Apr 2025

Michelle

This is the hotel you have been looking for! It is in a quiet and more natural part of the island, the staff is incredibly welcoming and kind, the rooms are clean and spacious, and the sunsets here are breathtaking.

While it may be a bit far from the city center, it is completely walkable (max 30 minutes and doable along the beach at low tide). You likely won't want to stay in the crowded and noisy center anyway.

There is a nice beach behind the property but if you prefer a lazy day reading by the pool, the cabanas and lounge chairs are very comfortable and the wait staff will absolutely attend to filling your empty cup. Bike rentals are also possible if you book the day before and make getting across the island a bit easier. Lastly, the food at the hotel is delicious and made on-site - their breakfasts are simple and nutritious.

I thoroughly enjoyed my time here and will absolutely return, especially when needing to recharge. Thank you for the wonderful stay.

Leisure Self

10/10

Exceptional

22 Mar 2025

Molly

I loved this hotel, the location, the room, the beach (the sunsets were amazing)!
The staff were super friendly and helpful - especially Alex at the restaurant.
The food at the restaurant was excellent. However they didn’t always have everything on the menu.

Leisure

6/10

Pleasant

18 Mar 2025

Verified traveler

3 stars

Gorgeous hotel. Bedrooms and facilities were lovely and well looked after. Unfortunately the food was bland and tasteless, and the service was a little disorganised and inexperienced. For the price, I think there are better places to stay on the island.

Self

4/10

Poor

17 Mar 2025

JUMARIE

The pool is very small. The room pool is very cold with no direct sunlight The restaurant was not that great. This hotel is far from the city and there are no restaurants near by. The road to and from the hotel are very bumpy best to taxi than rent a golf cart as it can’t stay stuck on the mud. After 11pm there is no one at reception if you need a cab early you have to order it the night before.

Leisure Partner

6/10

Pleasant

13 Mar 2025

Nicole

Lovely hotel, beautiful pool, nice room, overall good restaurant and the bar service was decent. Was very quiet, and wasn't as welcoming as the other hotel we had visited during our trip.

The concierge was not helpful with two simple requests that were no problem at another local hotel.

I was charged without notice for dirtying two hand towels when removing my makeup (small amount of mascara on one, not sure about the other).

Very pretty hotel, many of the staff were super kind, however the energy was just meh, and I wouldn't return to this hotel.

Leisure Family

10/10

Exceptional

09 Mar 2025

Matthew

All the negative reviews have to be from people who expect way too much out of people cause I went for 4 days celebrated my ten year anniversary and from the minute we showed up to the minute we left was non stop customer service. Property is absolutely stunning yes it’s far away from the centro and all that but a 40 min walk or less and you are there enjoy the walk along the beach it’s not bad at all. Luis and Jose were the best so knowledgeable about everything and what to do and where to go. The manager and all the staff made my stay amazing always asking how my stuff is and if anything was wrong they would fix it right away. We had no issues during our stay at all. Food is okay 7/10 the room and property get a 10/10 the beach around the area and all the stuff around the property 10/10 as well. Will definitely be returning to stay at bay boutique. Again this hotel is at the end of the island but don’t let that stop you from enjoying one of the nicest properties on the island

Leisure Family

10/10

Exceptional

09 Mar 2025

Melissa

The Naay is perfect for the traveller who wants to have a quiet and unhurried break and still have access to all the hustle of a fun, vibrant tourist town. The staff are friendly, accommodating and helpful. I would stay here again in the swim-out room!

Leisure Friends

10/10

Exceptional

06 Mar 2025

genie

Very quiet and cute room with everything you need

Great stay and amazing coffee in the morning I didn’t realize there was a coffee shop downstairs. Very quiet was perfect for us.

Partner

10/10

Exceptional

05 Mar 2025

Emmanuel

Great location for peace and comfort

Leisure Partner

10/10

Exceptional

01 Mar 2025

Vicki

Excellent Staff!

Isaac, Reyna, Patricia and all staff members were attentive and friendly. Made us feel very welcome. Location of the hotel was just what we were looking for; quiet and away from town. If you wanted to get to the hustle and bustle a Taxi (ATV) is just a call away.

Partner

10/10

Exceptional

21 Feb 2025

Marisol

We really enjoyed our stay Isaac & Reyna were amazing and VERY HELPFUL to help accommodate and make our time there very enjoyable! Muchas Gracias🌟🌟🌟🌟🌟

Leisure Partner

10/10

Exceptional

17 Feb 2025

Rodney

The hotel design and construction is excellent. The pool is well designed and fun.
If you like swimming in the ocean, the water there often has a strong current.
The dinner menu is limited but the food good. However, people don't eat till late, so if you are eating around 7pm, you will be dining alone. The breakfast is tasty, but the service a little erratic and slow. Over all, the staff are very helpful and very friendly.

Leisure Partner

6/10

Pleasant

29 Jan 2025

Claudia

The hotel is beautiful. Is far from crowded places. Unfortunately I had to leave around 7:30am but I couldn't take a shower because there was no water in the shower, I spent an hour talking to whoever I could find (front desk doesn't arrive until 7). I don't know what happened or if this is normal but the water was back at 730.

Leisure Self

10/10

Exceptional

23 Jan 2025

Annabelle

I really enjoyed staying at Naay boutique hotel Luis the waiter was amazing and very helpful Reina in the front was very helpful and took care of us. Very good. I highly recommend this place. There's a lot to do around Beach area it's a nice walk to the plaza The sunset is breathtaking. It's beautiful and I would definitely go back

Partner

6/10

Pleasant

21 Jan 2025

M Elias

The location is forfeous nd the pool is pretty great. The food at the restaurant was not very good and we felt a bit stuck with what they had. Undercooked pizza and unimaginative menu in general. Drinks were small and very ligjt on alcohol.

Friends_and_family Family

2/10

Poor

21 Jan 2025

Cindy

My experience at Naay Boutique Hotel was extremely disappointing and unsafe. Despite having a confirmed reservation, my friend and I arrived to find the hotel overbooked with no room available. We waited from 5:00 p.m. to 9:00 p.m. for a resolution. Initially, we were told we’d stay at the Nomade Hotel, but this fell through. Instead, we were driven to a remote cabin by the manager and receptionist, picking up an unvetted man named Alan en route. This made us feel unsafe, as we were two young women on an unfamiliar island.
The cabin lacked air conditioning, secure doors, and basic standards, leaving us unable to shower or change. The next morning, after being abandoned by the hotel manager, we had to pay for our own transportation back. Upon arrival, staff seemed surprised to see us, and we waited until noon for a room. Our first two days were ruined.
To make matters worse, we noticed inconsistencies in how guests were treated. Other guests were accommodated at better hotels, even those who booked last minute, while we were sent to unsafe accommodations. The hotel’s overbooking practices and lack of care for our safety and comfort were appalling.
While the hotel offered a credit, it didn’t compensate for the stress, humiliation, and loss of our vacation. I strongly urge travelers to avoid Naay Boutique Hotel, especially during peak seasons.

Leisure Friends

8/10

Excellent

20 Jan 2025

Maria Fernanda

El hotel es muy bonito, el personal muy amable, lo único es que al rededor y para llegar ahí hay muchísimos hoyos con agua algunos profundos deben arreglar de manera que al menos se pueda caminar. Pero en general el hielo muy bien solo son los alrededores y la comida debe mejorar.

Leisure Partner

10/10

Exceptional

19 Jan 2025

Bradley

Beautiful resort.

Partner

6/10

Pleasant

10 Jan 2025

Cristhian

Las instalaciones de hotel son buenas pero no hay servicio de ningún tipo, es muy lejos de todo y Holbox la transporte es bastante costoso.. piénsalo dos veces antes de venir a este hotel

Leisure Partner

10/10

Exceptional

28 Dec 2024

Brandy

The staff made our stay amazing. The sunsets were the best we've ever seen.

10/10

Exceptional

14 Dec 2024

jose

Staff was great!!

Leisure Partner

8/10

Excellent

13 Dec 2024

Carlos

The hotel was great, and so was the staff. The only negative thing i have to say is the island is overrun by can-ams that have caused a lot of damage to the island. There is a lot of ponded water from all the wholes left behind by the can-ams. As well a lot of trash everywhere and lots of construction in the island. Unfortunately, I would not return to the island because of this.

Leisure Partner

10/10

Exceptional

12 Dec 2024

Sebastian

.

10/10

Exceptional

08 Dec 2024

Denise

Eat well and relax

The food and service was amazing. It was very relaxing and comfortable

Partner

8/10

Excellent

07 Dec 2024

Stefanie

L’emplacement est magnifique avec un levé et un coucher de soleil incroyable.
Très loin de la ville pour aller manger. On ne peut pas marcher sur la plage jusqu’en ville car il y a des hôtels sur la plage et s’il a plu on ne peut pas marcher dans les rues. Il faut prendre un taxi qui est trop cher.
Hôtel magnifique mais les draps et les serviettes sont tachés. Le personnel est très sympathique lorsque vous leur donner un bon pourboire. La nourriture a l’hôtel est correct mais trop cher pour la qualité. Au final nous avons adoré notre séjour à cet établissement et nous le recommandons fortement.

Leisure Family

10/10

Exceptional

05 Dec 2024

Chantal

Beautiful quiet clean excellent service

10/10

Exceptional

11 Nov 2024

Felix

Great hotel, awesome stuff they treated us like a family very nice stay, good location, food was great as well, 10 out 10 hotel

Leisure Partner

10/10

Exceptional

30 Oct 2024

Jesus

Un lugar único, cerca de un punto mágico de la biolumicencia, y de hermosa playa

10/10

Exceptional

24 Sep 2024

Cindy

Everything about my stay was amazing. From the food, to my beautiful room, the views, the drinks and most importantly the service was out standing. Can’t wait to visit again and bring my loved ones. All the service staff were awesome. Especially the server Angel. He gave me great suggestions on food. Everything I had was very tasty. Will be back!

Business_and_leisure Self

10/10

Exceptional

04 Sep 2024

JAMES

An amazing, quiet and unique swim out room. And the staff was very helpful. The restaurant on sight had amazing food.

Leisure

10/10

Exceptional

03 Sep 2024

JOU

Amazing and beautiful property!
Thank you!

Leisure Partner

6/10

Pleasant

10 Aug 2024

Rebecca

Staff make this place a 10

This place was just ok. We stayed in one of the swim up rooms. Site said some of the mini bar stuff was free. Staff said that was a misprint. Nothing was free in the minibar. There was a little coffee maker in the room but no coffee. We were told they were completely out of pods and to call the restaurant and we could get some from the restaurant. The phone in the room did not work. On our final day, we had no hot water in the shower and no shower pressure. There are two restaurants on site but one was closed-under renovation we were told. Food was ok. Swim up bar was ok.
Wait staff was amazing. Ariel & Luis were super cool. Very friendly and very hard working. I did not like how the staff behind the bar had to crawl in and out under the bar as it did not have a gate or entrance. This made it hard for me to enjoy my food because I felt bad that they had to crawl under the bar table to get in and out. We wanted to eat off site and the closest places within walking distance was a small mini mart that had the best grapes and cold ripe mangoes. We tried to walk to La Cabane but it got hot and the mosquitos were absolutely vicious so we got back to the room and they delivered us pizza. Used our cell to what’s up La Cabane. The pizza was really good. The beach was decent and we went just in time to see the bioluminescence at night. We also got up early and walked down to the left of the beach and saw the flamingos. We felt that this stay was very overpriced for what they offer.

Partner

8/10

Excellent

26 Jul 2024

STEPHEN

PROPERTY WAS BEAUTIFUL; HOWEVER THEIR DOOR LOCK SYSTEM WAS BROKEN FOR DAYS INTO OUR TRIP. THEIR ANSWER WAS TO HAVE SOMEBODY COME AND UNLOCK EVERY TIME - NOT CONVENIENT TO COME AND GO.

2/10

Poor

25 Jul 2024

Samuel

Dining options are terrible, service was below average and management did not seem to care or want to make it right.

Leisure Partner

10/10

Exceptional

14 Jul 2024

Daniel

A lot Mosquitos,

Leisure Partner

10/10

Exceptional

19 Jun 2024

Gang

Walking distance to bioluminescence viewing spot.

Leisure Family

10/10

Exceptional

29 May 2024

Leslie

Great place!!

Leisure

10/10

Exceptional

04 May 2024

Savannah

Excellent stay. Will be back. Super friendly and helpful staff.

Friends_and_family Friends

10/10

Exceptional

20 Mar 2024

Sydney

The staff was incredible and made our stay so lovely. They were attentive and timely. Manuel and Jhouze were wonderful. They provided great service and were always positive as well as accommodating. The hotel was gorgeous, comfortable and clean.

Partner

6/10

Pleasant

20 Mar 2024

Enrique

The staff was great, room was beautiful and very clean. The pool was disgusting. There was a terrible sewage smell that had flies everywhere. We had to leave every day to get away from the flies and smell or eat in our room.

Leisure

10/10

Exceptional

15 Mar 2024

Yara

Beautiful place to stay and relax, its NOTHING else u can do there other than RELAX which is BEAUTIFUL!!!!

Leisure Family

6/10

Pleasant

11 Mar 2024

Donna

This hotel is beautiful, probably the nicest room I have ever stayed in. The property is lovely, relaxing and calm. The staff is very friendly and accomodating. The problem seems to be that there is insufficient staff to run the hotel i.e. no beach service, only one restaurant open etc. I would still return even with these minor inconveniences.

Leisure Partner

6/10

Pleasant

29 Feb 2024

Barbara and Michael

Such a disappointment. This property is beautiful. The room had a fantastic view, beautiful decor, comfy bed and a balcony. There was never any complementary drinking water in the room - must buy from the restaurant. In room mini bar was empty as was the advertised in room coffee/tea. Several times the hot water just stopped running in our room. Room was not soundproof and the air conditioner sounded like a jet plane but it did work well. I will be requesting a partial refund through Expedia for the lack of amenities that were advertised at this 5 star property. That being said, there is one restaurant and the food is good and the service excellent. Thank-you again Jhosue for your wonderful service and joyous attitude.

10/10

Exceptional

20 Feb 2024

Lori

This hotel was one of the nicest hotels on the Island. It is tucked away from the rest of town, the beach in front is almost empty.

Leisure Partner

8/10

Excellent

17 Jan 2024

Lawrence

Beautiful hotel but they didn’t have all the restaurants open and the beach area was not open with service. Drinks are not good.

Leisure Partner

10/10

Exceptional

07 Jan 2024

Claudia

Naay es un hotel muy bonito, perfecto para unas vacaciones tranquilas y para apreciar hermosos atardeceres lejos del bullicio del centro. Las instalaciones son hermosas y nuevas, el personal es muy amable y lo hacen sentir a uno como en casa especialmente Carlos, Josué, Manuel, Rene y Lucio. La playa solitaria está a solo unos pasos así como también la laguna para ver la luminiscencia .
Se puede caminar por la playa y llegar al centro fácilmente en unos 25 minutos.
Solo tengo algunos comentarios para la administración que harían este hotel aún mejor: Por ser un lugar alejado del centro, me gustaría que hubiera una mayor variedad de platillos en el restaurant, ya que si se va uno a quedar por varios días el menú puede llegar a aburrir y salir a comer en otros lugares es un poco complicado. También hace falta mayor selección de productos en la tienda del hotel .
Agregar más personal haría la estancia aún más única e inolvidable.
Este sería un lugar ideal para reuniones familiares, bodas, etc .
Volvería a hospedarme en este hotel. !!

Leisure Family

8/10

Excellent

06 Jan 2024

Jonah

We stayed at Naay for one week and our experience varied day by day.

I’ll start off the with positives:
- Nice Facility: the property is newly built so the rooms, common areas and pool are all very nice. The style is “Beach modern” with incredible sea and sunset views.
- Quite: it is also located on the west end of the island which is less inhabited so it’s quiet and secluded.
- Beach: the private beach is along Playa Coco which is amongst the nicest on the island and is stunning

Now for the negatives:
- Location: because it’s on the west end of the island, it is NOT convenient to access. It often rains in Holbox and the roads become flooded making in IMPOSSIBLE to walk into town by road. Only way in is a) 20 min Taxi which is $25 USD each way, or b) via the beach which during the day is alright (20-30 min) but can also be tricky at night. There are no lights and if the tide high is more like hiking at certain points
- Service: the service and managment is sub par. Here’s what we experienced: 1) when we arrived, the sheets is our room were dirty and had to call to have them replaced 2) on a two of they days they didn’t clean our room. When confronted about it they simply said they didn’t get to it. 3) We ran out of body wash on day 2 and asked EVERY day to have it replaced. Never happened. 4) Ordering anything in the restaurant takes an hour, even if you’re the only one there.

The trip was nice but we’ll stay elsewhere on our next visit to Holbox.

Leisure Partner

10/10

Exceptional

04 Jan 2024

Asya Ylenia

Lindo

Es hermoso el hotel todo en un lugar exacto

Friends_and_family Family

6/10

Pleasant

20 Dec 2023

Ben

I enjoyed my stay at Naay. The staff were friendly, the rooms were clean and the property is nice. The downside was that there was only one restaurant open and the beach area was desolate. The hotel was super quite while I was there which is most likely why they had limited options. I was there at the start of December, so for anyone wanting to visit i'd check in advance to make sure all amenities are open as this definitely made my stay less enjoyable.

Leisure Self

10/10

Exceptional

04 Dec 2023

JESEM

Near lagoon bioluminescence

Leisure Partner

8/10

Excellent

27 Nov 2023

Charles

The staff are helpful and kind. The restaurant options are very limited but this quiet out of the way place makes up for it. There's a couple of beach places within walking distance but this secret is really hidden. Be prepared to pay $20 USD for a one way taxi to/from town. If you're looking for busy and nightlife you should rethink however if you want peaceful and quiet this is your spot. Plus they have a generator which comes in handy most days. The island does take US currency however recommend grabbing some pesos just to make things more simple. We'll be back!! With MORE mosquito spray!!!!!

Leisure Partner

10/10

Exceptional

27 Nov 2023

Adriana

Un lugar tranquilo, la comida es deliciosa, la atención increíble, sin duda, me volveré a hospedar ahi!!
Las habitaciones de sueño y la vista inigualable!!

Leisure Partner

10/10

Exceptional

26 Nov 2023

Robert

This boutique hotel really exceeded my expectations in many ways. It was appointed with brilliance in all of its design details, and the staff was extremely warm and friendly from check-in to check out. Personally, I would not mind staying there for a week or so if I would return. It’s extremely remote, however, and certainly not a walkable property in terms of their being no restaurants nearby that I’m personally aware of that you would want to walk to, but for those that just want to hang out on a gorgeous property and going out on boat adventures that pick you up from the beach in front of the hotel, it’s perfect. Town is a 10-15 minute drive away on the ATV taxis that dominate the island, but there were some restaurants closer by ~ 5 mins away

My only criticism, as petty as it is, is that their playlist by the pool had wayyyy too much jimmy Buffett, as much as I like him.

Highly recommended

Leisure Friends

8/10

Excellent

08 Nov 2023

SERGIO

Nice!!!…

Leisure Family