Sunrise Crystal Bay Resort -Grand Select-

Egypt , Hurghada
HURGHADA, Km 20 Hurghada -Safaga Road -Redsea-Egypt, 20 Box 3
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100 reviews shown

8/10

Excellent

19 Apr 2026

Evgueni

Old rooms

Family

10/10

Exceptional

18 Apr 2026

Ashley

We upgraded to the Posh Club, allowing us to have our own cabana which had a safe, ceiling fan, outlets, and your own mini fridge. I had a spa treatment (thank you, Nancy!!) and it was incredible. Every person we encountered made our trip memorable. The concierge service is a piece I would say needs enhancing. Any time we asked for something, it was done begrudgingly. The day we checked in, we specifically asked for an offsite Hurghada excursion - both verbally and 5 times over the course of 3 days within the texting communication piece - and our butler never booked it. We had to book it ourselves. This lack of communication, prohibited us from experiencing more of the amenities on the property. That was a letdown. Overall, it is a beautiful property and a great spot for families with children (young or old) or if you are with a bunch of friends, like us.

Friends_and_family Family

8/10

Excellent

12 Feb 2026

Courtney

Room was nice and staff were really helpful

Leisure Self

10/10

Exceptional

08 Feb 2026

Joyce

Faultless

Leisure Family

10/10

Exceptional

14 Dec 2025

Krishia

Stunning!!!! Honestly not one thing to say. Food was amazing, loved the cocktails. Staff were brilliant.

Friends_and_family Family

8/10

Excellent

28 Nov 2025

Colin Duncan

Rooms tired, need update, especially bathroom. Public toilets not maintained, many toilet seats broken.

Leisure Partner

10/10

Exceptional

18 Oct 2025

Prem Singh

Beautiful stay, nothing bad to say about it. Would recommend.

Friends_and_family Friends

10/10

Exceptional

28 Aug 2025

Kulsum

Leisure Family_with_children

10/10

Exceptional

02 Jul 2025

murad

⭐️⭐️⭐️⭐️⭐️ Best Resort in Hurghada Without a Doubt

Sunrise Crystal Bay is hands down the best resort I’ve ever stayed at in Hurghada. From the moment we arrived, everything was top-notch. The resort is beautiful, well-maintained, and offers a true luxury experience from start to finish.

If you’re planning to stay here, I highly recommend booking in the Posh Club. It takes your entire experience to another level. Exclusive areas, premium service, total relaxation. It made our trip unforgettable.

What really made the stay special was the service. Huge shoutout to Hussien. This man genuinely cares. He looked after me and my family like royalty and made sure everything was perfect. He’s professional, kind, and on top of every little detail. Hussien is simply the best of the best.

If you’re thinking about booking Sunrise Crystal Bay, do it. You’ll be glad you did. Already counting down the days until we return. Five stars all the way.

Leisure Family_with_children

8/10

Excellent

30 Jun 2025

Wesley

The a la carte restaurants don’t quite deliver on what i would call 5* dining

Leisure Family

10/10

Exceptional

28 Jun 2025

Bimla

The resort is amazing, I have been several times but there was an issue with the booking we were unable to resolve. Staff said it was due to the booking made via expedia

Leisure Family

6/10

Pleasant

28 May 2025

Firdaus

Disappointing, does not feel like 5 star

Check in-long and stressful
Housekeeping- bedding not getting changed leading to allergies/skin reactions/unable to sleep due to itching

Main restaurant-nice food but repetitive

Entertainment-lacking in evening

Pool bar- helpful & friendly staff

Quite hotel, nice grounds, plenty of sun beds

Lack of shade in hot weather

Would not visit again

Leisure Family

10/10

Exceptional

23 Apr 2025

Mark

Outstanding hotel with amazing staff.

Leisure Family

8/10

Excellent

21 Feb 2025

Vlatko

Beautiful property, amazing grounds and beach.
Food was basic and staff are slow and no attention to details (missing towels, stocked minibar, missing cutlery etc).

Leisure Friends

10/10

Exceptional

06 Feb 2025

Josephine

So far as the hotel is concerned I do not have a single complaint about. The rooms and public areas were clean and well tended, the gardens are a delight. All the staff we encountered were very friendly and bent over backwards to provide excellent service. A special shout out to Romel in Yades - though there were many others whose names I did not get; he served us every breakfast and lunch. We also had massages in the Spa which were excellent.

The only area of concern was in respect of the beauty salon, we were offered and accepted on my part 2 x facials and 2 x manicure my partner also had a 2 x pedicure. He was reasonably happy with his pedicure, but the manicure and facial fell well short of what I would expect.

Facial - no cleanse at start just 3 consecutive masks; each wiped off which a damp sponge not properly cleansed and lastly a lick of moisturiser whole time 23 minutes- usual time one hour,
Manicure no finger soak no hand massage, poor filing of the nails used a sawing motions when it should be one way rough and hurried treatment of cuticle, but worst of all the clippers etc were not sterilised between customers. Total time 17 minutes usual time one hour.

As the deal included two I went back to see if that had been a bad day - but know just even quicker and new clear nail polish was applied over old instead of removing it. I doubt any of the staff are professionally trained.

Leisure Partner

10/10

Exceptional

31 Dec 2024

Sri

An excellent and memorable holiday. The hotel was great and the staff were exceptionally attentive and accommodating. We had access to the posh club which has a 24 hour butler.

Business_and_leisure Family

10/10

Exceptional

27 Oct 2024

Chelsea

Listen, this resort is amazing!!!
We were sooo impressed with everything. The food options and the quality of the food is phenomenal and there is always something you will find to enjoy. The only thing we weren’t crazy about was the far walk from our room. Which was completely our fault because we chose sea side view and it was an AMAZING view but it was so far from the lobby and restaurant etc but apart from that, the experience here was perfect. We will definitely come back soon. Thanks for an unforgettable experience!

Leisure Partner

8/10

Excellent

15 Oct 2024

Crawford

We stayed for 10 days in one of their Junior suites, and while we had a great time, I'm not sure I would rate Crystal Bay as a 5 star hotel. It is however definitely a very good 4 . The hotel has a very large footprint so if you're situated down near the lagoon (as we were) then it can be a bit of a hike to get to the main part of the hotel. The flip side of this is though that the hotel doesn't feel crowded and getting things like loungers or a drink is no problem at all. There is genuinely nothing majorly negative I can say about this hotel, the staff are amazing (shout out to Sameh at the Oasis beach bar), the grounds are immaculate, and the food in the a la carte restaurants is fantastic (Try the Kashmiri Lamb Rogan Josh at Manohar!!!). If I had to mark it down it would be based on the consistency between bars/restaurants i.e. a coffee or drink in one bar can be quite different to the next bar. Also, the people trying to sell you spa or beauty treatments while you are just lying by the beach is quite annoying (we had 4 approaches on our first morning), although we did discover you can grab a red flag from the towel station to combat this.

Leisure Partner

10/10

Exceptional

22 Jul 2024

Antreas

The place is impressive. The best resort I have ever visited. Very clean, with many choices in food and drinks. What makes this place special is its people, a big thank you for the perfect hospitality to Mado, Jimmy, Cooper and Crush from animation team also Aziz from Housekeeping management team. Of course I'll be back next year.

Leisure Family

10/10

Exceptional

31 May 2023

Mary

Great hotel, staff was amazing they went above and beyond to make our stay exceptional.
Food was so delicious and so many varieties.
Zachariah the assistant front desk manager provided a great customer service, the chef on the grill station, the housekeeping manager,Adam in the restaurant and the beach team were so friendly and helpful.
Highly recommend and we will be back again.

Leisure Family

8/10

Excellent

17 Feb 2023

Mohammed

Definitely a good hotel for families

The hotel was nice - rooms were basic but the amenities were good. I liked the variety of food available which always tasted fresh. Sometimes felt the food was similar between restaurants. The kids areas need more work and more things available as the play area is outdoors and very basic and some of the events are in the evening when kids are asleep.

Friends_and_family Family

10/10

Exceptional

15 Sep 2022

Sandro Andreas

Friendly staff. All inclusive food is great, big rooms very clean. Pretty environment nice pool area nice beach (with saftey net to prevent bigger fish and jelly fish to enter the lagoon.)
nice shisha bar (not all inclusive but very worth the money!) souvenir shop. childfriendly animators.
it was my second stay at this hotel and i recommend highly.

Leisure Self

10/10

Exceptional

12 Sep 2022

Ahmed

Everything was amazing

Leisure Family_with_children

4/10

Poor

01 Sep 2022

Hassan

Only one resturant had great food Mangal with chief Mohamad was amazing. All other resturants did not have great food. Front manager Shareef and staff were very nice.

Leisure Family

8/10

Excellent

15 Jul 2022

samer

Very good place to stay

6/10

Pleasant

30 Jun 2022

Zeeshan

Do not recommend.

I would not recommend this place due to the behavior of staff at checkout.
I had accidentally left one pool towel at the pool and did not have the pool card to return. The check out staff did not believe my account and charged me 15$ for a pool towel. It was just a horrible experience.

Friends_and_family Family

10/10

Exceptional

28 Jun 2022

Karen

If you are looking to spend the best time in Hurghada, Sunrise Crystal Bay is the place to go. Food is great, lots of options that would suit every palate. We were a family of 11 people and we always had something to do. kids friendly activities were great. I would like to specifically mention the amazing care and support of Ahmed Youness who accommodated my requests during our 6 days stay. Mr Ali and Ashraf from Guest relations have the best attitude and conflict resolution skills with very happy manners.

Leisure Family_with_children

8/10

Excellent

23 Jun 2022

MAHMOUD

A trip to remember

It was a great vacation, the atmosphere was excellent, the receptionist staff were friendly and helpful and upgrade our room from standard to deluxe, and the rooms were clean and comfortable also there were a lot of activities on the beach and pool, the food in the main restaurant provided a low variety and quality of food but the a la cart restaurants were amazing my recommendation Elia, mangal and Indian restaurants
The snacks in the beach restaurant was delicious and tasty (yades) also the animation team was so kind, joyful and helpful finally overall the accommodation was very good special thanks to mr.mazen the head of indian restaurant for his advice and helping us to establish the best a la carte restaurants

Friends_and_family Family

8/10

Excellent

23 Jun 2022

MAHMOUD

It's time to fun

It was a great vacation, the atmosphere was excellent, the receptionist staff were friendly and helpful and upgrade our room from standard to deluxe, and the rooms were clean and comfortable also there were a lot of activities on the beach and pool, the food in the main restaurant provided a low variety and quality of food but the a la cart restaurants were amazing my recommendation Elia, mangal and Indian restaurants
The snacks in the beach restaurant was delicious and tasty (yades) also the animation team was so kind, joyful and helpful
finally, overall the accommodation was very good special thanks to mr.mazen the head of indian restaurant for his advice and helping us to select the best a la carte restaurants.

Friends_and_family Family

10/10

Exceptional

06 May 2022

Yuliya

Just returned from SUNRISE Crystal Bay Resort and it was absolutely amazing.
We had a suite with the ocean view, which was spectacular, especially in the morning and evening. The rooms were spacious with enough storage. Room was cleaned daily and our housekeeper was great.
We were based closed to the beach and made friends with the lifeguard Mouhmoud, who would always stop for a chat and help us with the towles and sunbeds.
I am quite an active person, so was going to the gym every day. Special thanks to the attendant there, who was always helpful with the advice about how to use the equipment.
Upon arrival I had a spa treatment consisting of a hamam, following two massage sessions afterwards and that's just out of this world. Special thanks to receptionist there Elena and Mona, who I had the massages with.
Out of five restaurants you could have meal in the evening, Mangal was our favourite, where the selection of meat was grilled to perfection.
And finally big big thank you to Ahmed El Souady, who was our waiter at the main restaurant, quick as a wind with our drinks, sometimes getting them even before we ask and always friendly, attentive and smiley.

Leisure Partner

10/10

Exceptional

08 Jan 2022

Stephanie Anne

This resort went above and beyond to make guests feel welcome and at home! My husband and I were there for NYE 2021 ringing in 2022. The New Year’s Eve Gala was truly unreal with the food, decorations and entertainment. It will be a night no one there will ever forget! I would definitely recommend this resort and would love to return!

Leisure Partner

10/10

Exceptional

10 Nov 2021

Adel

Very good hotel and great service

Business_and_leisure

6/10

Pleasant

08 Oct 2021

Hala

Staff was very lazy to severe us and ,i waited for 20 minutes for one carry my bags to reception to make check out but he didn't

Leisure Family_with_children

10/10

Exceptional

22 Aug 2021

Verified traveler

The activities

Leisure Family

4/10

Poor

20 Jul 2021

Verified traveler

The Hotel is not suitable for Old people or people with infants, long walking distance from the beach to the room or to the main restaurant, and they only have 2 golf carts for the whole resort which means you can wait alot to move from place to another if you can't walk.
Also if you want to do snorkeling its not the suitable place, all the sea activities from another hotel with so l9ng walking distance.
The stuff in the restaurant attitude is not nice except Mrs. Hasnaa the only one working so hard.
Also the front desk team and reception team are wonderful .
Also Special Thanks To Mr. Zakaria, the front desj manager who helped alot to improve our experience in this Hotel.

Leisure Family_with_children

10/10

Exceptional

18 Jul 2021

Amgad

Nice place to stay in

Nice place to stay in ,service is 👌lots of pools, accessible to elderly ppl ,private peach, for food is 3stars.

Friends_and_family Family

10/10

Exceptional

30 Jun 2021

Remon

Excellent stay

Amazing
Food is very good
Dalila restaurant is excellent thanks to Ms.Hasnaa
Reception bar is very very good thanks to Mahmoud and karim
Room is very comfortable
Beach and swimming pool is amazing

Friends_and_family Family

10/10

Exceptional

12 Jun 2021

Verified traveler

Super Hotel

Everything was perfect i didn't find anything bad ...Thae staff were polite and helpful the beach was perfect the pool was perfect also food and beverage were perfect we feel like home ...Thanks Sunrise and will come back again....I think Sunrise become from top 5 Chains on Egypt on last 3 years.

Friends_and_family Family

10/10

Exceptional

06 Jun 2021

Sharon

Great stay

The hotel was lovely, kept clean and complied with covid restrictions.

The room we had was modern and clean, the staff are attentive and help with any request you have.

The food was of an high standard with plenty of choice

Friends_and_family Family

6/10

Pleasant

25 May 2021

Camille

Nice vacation in crystal bay

Hotel is comfortable clean dining in the restaurants is excellent but the main one need improvment, minibar in the room contains no beer and soft drink need to be replanished, food ok limted selection no barbecue pastery is modest although bread is excellent service in the bars is ok different cocktails, smiley faces ,entertenement in the afternoon is limited, free sauna overall we did enjoy our stay

Friends_and_family Family

10/10

Exceptional

23 May 2021

Dina

Take rest and select the best

I had a very pleasant accomodations in Sunrise Crystal hotel during the period 16 till 22 may 2021.
I can tell that every single detail about the hotel was perfect .
Starting woth the staff who is very helpful and efficient, they know how to handle the guests and resolve their complains.
The hotel is very spacious with nice landscape.
Food quality is very variable, nice and delicious, the hotel has various cuisine from different region. Indian restaurant supervised by indian chief, Greek restaurant with a very delicious paltes, mediterranean restaurant and the oriental one.
Animation team is very active they do have entertainment programs all the time and different type of shows Brazilian one was nice , Ukrainian show ending with the belly dance and Egyptian show.
The front beach is clean and beautiful.
Special thanks for all management and staff who worked on making this hotel a success story. I recognized the meaning of how to pamper the client.
Thanks to Mr Nazim , Mr. Zakaria front disk, Mr. Ali thanks to animation team Fox, Ali ,Trip,Taya and very special thank to Mr. Walid Nabil
Take rest and select the best
Dina Elwan

Self

10/10

Exceptional

08 May 2021

Verified traveler

Spacious room, wonderful service and friendly staff. Food was very good quality

Leisure Family_with_children

10/10

Exceptional

01 May 2021

Samantha

Good stay

Great 5 day stay. Henry from the entertainment team was nice. Good service but more servers needed in the buffet.

Partner

8/10

Excellent

15 Feb 2021

Verified traveler

The resort reminded me of all inclusive resorts in DR. The staff were very friendly, but the food in the buffet was not good at all. I was also disappointed they didn’t offer us complimentary transportation from the airport. The hotel was great for what it was. They had so many activities and the location was perfect, I think we were just looking for something slightly more intimate.

But overall the experience was great!

Leisure Partner

10/10

Exceptional

13 Feb 2021

HESHAM

I had a great time

Very nice, quite, friendly and relaxing place
From the reception to the beach you will deal with friendly and helpful staff
The food is great and well cooked
I love this place

Friends_and_family Friends

8/10

Excellent

10 Oct 2020

MOHAMEED

Very Good hotel with very Good privacy

Very Good hotel :
The pool was perfect
Privacy was amazing
Kids club not well
Private beach was not good
Garden beach was very good
Food was good

Friends_and_family Family

10/10

Exceptional

09 Oct 2020

Asmaa

The staff was very helpful and very professional.
I did not like the fact that there's no fresh juices.

Leisure Family_with_children

10/10

Exceptional

28 Sep 2020

Ahmed

Sunrise Crystal bay .. An Amazing resort

It was really an exceptional vacation. The hotel has a very beautiful beach. It also has an access to a very good Aquapark. The animation team was very active. I think I can go to this destination again. The only drawback is that the light of the football playground was always off.

Friends_and_family Family

8/10

Excellent

24 Sep 2020

Camille

Enjoyable stay

Enjoyed it very much, friendly staff, good food, clean room, good service

Friends_and_family Family

10/10

Exceptional

27 Mar 2020

dawn

like our second home, we adore this hotel the different restaurants it has to offer and the quality on offer makes it a special place, the atmosphere is so relaxed and friendly staff cannot do enough for you, my wife has a food allergy which is always a worry but chef hamada catered to her and ensured she had no worries at all. we travel independently without using a rep or tour company and during the current crisis this hotel has been amazing with all of its guests and staff, which is why as soon as it is safe to do so we will rebook, we have looked around a number of other hotels but crystal bay is our no 1 in hurghada

Leisure Family

10/10

Exceptional

27 Mar 2020

bizzywizz

amazing resort perfect in every way brilliant staff, great location, lovely food, we stayed in one of the pool villas which i would highly recommend to anyone, lots of extras and private beach area.have been to hurghada many times but keep coming back to this hotel having tried several others brilliant

Leisure Partner

10/10

Exceptional

26 Feb 2020

Verified traveler

This was our 4 visit in so many years and we will be back , the team cannot do enough for you ,
Thank you once again
Richard and Lynn

Leisure Partner

10/10

Exceptional

25 Feb 2020

Mr J D

Lovely place !

We really enjoyed the spacious hotel, lovely places to eat and very beautifully kept it all was. Staff very friendly in all areas, and it really was a home from home ! Food was very good, and plenty to choose from.
One small issue we had was that my wife wanted a spa treatment. She found that there were only male staff, and she really wanted a female for a manicure and pedicure. The male staff tried to sell her treatments he didn't want, and put her off completely.

Friends_and_family Family

8/10

Excellent

05 Feb 2020

Alaa

I liked that the place was clean and quiet the food was fresh and tasty
nothing I didn't like

Leisure Family

8/10

Excellent

15 Jan 2020

Verified traveler

Could use some updating. It was nice to have your own pool and cabana on the beach

Leisure Family

10/10

Exceptional

04 Jan 2020

Verified traveler

Excellent service, would like to go again. The stay was pleasant and the kids loved it.

Leisure Family_with_children

10/10

Exceptional

01 Jan 2020

Shabina

Very nice hotel for families

We had 2 junior suites for a family of 5 but it would have been very comfortable for 8 . We had an elderly guest in our group and the staff made sure he was comfortable in all ways.The rooms were very sapcious and clean. Views and access to beach was very convinient. House keeping staff especially Mohamed with a smilling face made sure we were taken care of all the time. Hotel has a very nice vibe and lots to do, you dont get bored . Evening entertainment was very good especially chritsmad eve . With all inclusive you have a choice to enjoy different cuisines at their other restuarants. The place didnt seem crowded though it was fully booked. Over all the place exceeded my expectations and we enjoyed our stay would come back definitely . Thank you

Friends_and_family Family

10/10

Exceptional

19 Dec 2019

Tito

The hotel was amazing. They had a big garden/pool area, plus beach front to the Red Sea. The most impressive thing was how well I was treated. From check in they catered to us. I never felt more welcomed then this hotel. If there’s one down side is that it was a huge property but honestly the staff still made you feel like the most important gust.

Leisure Partner

8/10

Excellent

30 Nov 2019

Verified traveler

Excellent variety of food, close to mall and around 20 min taxi ride away from sheraton road and Dubai Marina, Aquarium is 2 miles away on the same stretch of road and sand city is pretty much opposite.

Great location, excellent staff, well kept grounds and excellent animation team.

Apart from this we had an issue with the TV and a faulty cot and felt that the hotel team were not proactive however once I complained about this to the guest relations team the hotel management ensured everything was taken care off promptly and a free upgrade was offered for our last few days stay there as an apology.

All in all recommend this hotel and Hurghada as a destination, excellent hospitality from all Egyptian staff

Leisure Family_with_children

10/10

Exceptional

21 Nov 2019

Shima

Sunrise crystal bay

Excellent stay, service and hotel was beautiful, lots to do, staff very helpful and always on hand for any requests. Deffo recommend this hotel

Friends_and_family Family

10/10

Exceptional

12 Oct 2019

Verified traveler

Everything was perfect I had a,great time just the staff working in the resturant was so load talking to each other

Friends_and_family Family

8/10

Excellent

05 Sep 2019

Verified traveler

Facilities are really good, including the gym, the private beach cabana and swimming pools were all really good. Breakfast buffet was really nice as was the egyptian restaurant for dinner (which you need to book the night before).
The snack bar had quite large meals including pizza, pasta, burgers etc.

Friends_and_family Family_with_children

10/10

Exceptional

04 Sep 2019

Abdallah

Excellent resort with excellent view for the room.

Leisure Family_with_children

10/10

Exceptional

26 Aug 2019

Fady

Wonderful time

It was of my best trips ... everything was perfect .. amazing , proffsional staff . The room was very clean and great value of money .. and the target of each person you will meet there is make you happy and enjoy each moment. Many thanks for making me and my family happy

Family

10/10

Exceptional

12 Aug 2019

Luiz

Great resort, beautiful pool area, good restaurants (the egyptian was excellent) and a very nice and friendly staff.
Super recommended.

Leisure Family

8/10

Excellent

10 Aug 2019

Verified traveler

4 days stay in August 19

We spent 3 nights -me, my wife and my baby (8 month)- it was all good except that 2nd floor which has a better view than ground isn’t prepared for baby car or wheel chairs while all roads were prepared including the beach, food was good, most of staff were friendly and helpful, animation wasn’t that great, we missed having aqua on the place while there was another plenty of free games around but mostly requires certain times to play, but overall we enjoyed the experience, it’s good value but i think it could be better.

Family

10/10

Exceptional

07 Aug 2019

Verified traveler

Room was excellent. Food is great. Swimming pool is marvelous. Needs an aqua park

Leisure Family

10/10

Exceptional

01 Aug 2019

Verified traveler

Excellent and pleasing stay. We enjoyed every single moment. Food is beyond great. Polite and friendly staff. Recommend it to every one and certainly will come back again.

Leisure Family

10/10

Exceptional

17 Jul 2019

Verified traveler

The two bedroom Jacuzzi suite was wonderful. It was spacious nicely decorated and had two well-equipped bathrooms. It also came with its own beach cabana and open and Jacuzzi on the top level. And allowed access to the private beach area with a bar and snack service included. The buffet restaurant was fine and the à la cart restaurants are also good.

Leisure Family

8/10

Excellent

11 Jul 2019

Verified traveler

The Staff in Sunrise Crystal are absolutely amazing starting from the checkin experience and the clean rooms and for sure the fact that whatever u request gets done in no time , my only concern with the property is that it need to renewed ( furniture, pools and kids area, etc..) however overall a great experience

Leisure Family_with_children

8/10

Excellent

09 Jul 2019

Verified traveler

Suite was big with acceptable price, good food and restaurants
All is good but only juices are not fresh

Business_and_leisure Family

6/10

Pleasant

01 Jul 2019

Verified traveler

• Private Bar – slippery and one of our party fell due to floor wet from the grass being watered – this is dangerous and can cause injury to staff and guests
• Quality of drinks – poor and very slow service in most area
• Areas around private pool in need of repair, dangerous wooden blocks move and are uneven
• Cleaning in room poor – had to ask for fridges to be restocked on each occasion even on arrival, minimal cleaning done daily,
• Bed linen – major deterioration on quality/standard – sheets and pillowcases very worn and in need of replacement
• Lack of comfortable outside seating in main bar area
• Entertainment – worst ever. Cancelled shows due to Football being shown in theatre – appalling given you have a Sports Bar etc. Mr Hotel, Bingo, Karaoke – really is this entertainment for a 5* resort –
• Buffet restaurant staff overall not welcoming, poor service and taking plates before finished

Leisure Friends

10/10

Exceptional

21 Jun 2019

Verified traveler

The Animation team was amazing specially in the morning and afternoon
The staff was very nice too like ahmed yassin the receptionist and Henry he was active and got very good sense of humor and the other nigerian girls and also the tunisian guy those are the best stuff i deal with

Family

8/10

Excellent

16 Jun 2019

Verified traveler

nice place but the staff at the beach was not so helpful

Leisure Family_with_children

8/10

Excellent

23 Mar 2019

Verified traveler

Amazing resort!

Excellent resort and would definitely stay again. Especially the fact that you can use facilities of other hotels under the 'sunrise' banner which are next door.

Family

8/10

Excellent

22 Jan 2019

Verified traveler

Everything was lovely and friendly. Good food and very comfortable.
Room was starting to show a bit of wear and tear

10/10

Exceptional

12 Jan 2019

Leon

Great staff

The jacuzzi suite was exceptional, the whole hotel was in a good condition and very clean and the food was good. What made this hotel so special was the people working there: Sayed and Ali from house keeping went above and beyond to make the stay great by making sure we always had enough water and by decorating the beds every day. Booking a suite is worth it just for the access to the royal club on its own. Marmour from the royal club was always friendly and very helpful. The entertainment team were very welcoming and the shows were amazing. Especially Miso and Cheetos were very friendly!

Friends

8/10

Excellent

07 Jan 2019

Ragga

High quality hotel with excellent facilities such as a choice of restaurants. Only thing that could with improvement is the Kids Club/Entertainment - otherwise a very good experience.

8/10

Excellent

29 Nov 2018

Victor

My stay at the hotel was really good. Everything went without a hitch. For me, a "plus" was the fact that sauna was free of charge. The only "bemol" concerning food, was that fish variety was very limited - mostly they served pangasus which should not be a 5-star hotel choice.

4/10

Poor

19 Nov 2018

Hotel was good but will not be booking again due to sharp practice in selling extras by restaurant or hotel beach peddlers. Invasive and underhand.

6/10

Pleasant

11 Nov 2018

David

Great for quiet and the mass consumer.

A very large and beautiful place. It's like a cruise ship on land. Food until you cannot eat and endless drinks, ok quality, but not great. If your looking for laying by a beautiful pool, condoning mass quantities of food and a very quiet night life, then it's great. Not my style, but I can see why people like it.

Partner

10/10

Exceptional

04 Nov 2018

Cat

Was moved here as had been booked st the Aqua Magic, this was a fabulous turn of fate. We had one of the new refurbished rooms, lots of space and very comfortable. Food was great with much of it just cooked to order so not sitting around. Couldn’t fault the hotel or it’s staff.

10/10

Exceptional

27 Oct 2018

Amgad

Lovely

Was lovely

Family

8/10

Excellent

26 Oct 2018

sherif

Complain

I stay 10 nights in hotel as half board , I surprised from hotel behaviour with half board guests if i need any thing hotel told me for extra charge for example if i need drinking water i will pay 30 pound for 0.5 l, if i need any drink during dinner or breakfast also with extra charge

Family

10/10

Exceptional

26 Oct 2018

Best resort I stayed at for years. Amazing beach. Amazing pools. Amazing landscapes. Nicest and the most cheerful staff ever. It cannot be any better. A way better than the most luxurious resorts I stayed at in Hawai.

10/10

Exceptional

26 Sep 2018

Johanna

We usually stay in a Junior Suite. The rooms are a good size, the bed is comfortable, air-conditioning works and there's a view of the ocean.
Housekeeping took good care of us.
What we didn't like was the animation crew. They were not welcoming at all, never greeted the guests. The shows were

8/10

Excellent

11 Sep 2018

Kacie

beautiful hotel

Beautiful hotel and pools tho who's ever heard of a cold jacuzzi
The food at the rainbow Restaurant was good and the waiter Ahmed new by the third day that the Canadiens wanted coffee first

sayhad our house keeper also made us feal more comfortable for our stay

Unfortunately it was also marred by the hotels.com manner of booking it wasn't clear what we were getting from the beginning it implied that are included dinner can be at multiple restaurants it was only for the one we didn't get the lunch included option because we didn't want to go to the same restaurant twice and we ended up anyways there was an option that would have included alcohol that we had no access to and the hotel did make a meeting with us so they got a menu at the bar with prices but still made us feel like second class patrons whenever we where in the pool bar area

Partner

10/10

Exceptional

05 Sep 2018

Khaled

Everything is amazing.

Perfect vibe at the hotel. Everything was perfect and up to the standards of a 5 star hotel.

8/10

Excellent

25 Jul 2018

Michael

Everything is great..friendly Stuff..clean place..nice beach..3 things need improvement..the dessert is very bad and its the same everyday no changes .. no fresh juces and if it's available it's outside the all inclusive option..and last thing they gave us 2 single beds instead of a king bed and Said that it's upon availability.but after a debate they changed it . These are the comments but overall it's our second time there and really a nice place

10/10

Exceptional

23 Jul 2018

Sameh

It was great excellent relaxing stay great team I would like to send especial thanks to Mr. Hany Hotel Frount Office Manager with his prompt excellent actions he is a great professional manager representing this nice hotel, also his Assistant Mr Osama for his great support and care.
Sunrise had the best excellent great professional Animation team special thanks for their great friendly nice activities

10/10

Exceptional

15 Jul 2018

Rania

Great and friendly staff. The room was amazing, spacious and very clean.

6/10

Pleasant

30 Apr 2018

Good hotel, requires some improvements in service.

10/10

Exceptional

30 Apr 2018

Verified traveler

Excellent Hotel. Beyond expectation. Food was good. Wait staff good.

10/10

Exceptional

11 Apr 2018

Verified traveler

Beautiful resort with everything needed for a wonderful vacation. The grounds are pristine and picturesque. the food was good. We had a super time and would like to have stayed longer.

10/10

Exceptional

06 Apr 2018

Foz

5* hotel

Fantastic all round. Saied and Ahmed in rainbiw buffet were brilliant. Entertainment was brilliant.

10/10

Exceptional

25 Jan 2018

Giancarlo

Nice Relaxing Hotel

It was very relaxing, great food and great experience with a lot of choices every day. It was fun

10/10

Exceptional

04 Jan 2018

Chocolate

Fantastic

Wonderful service considering I was a lot ne traveller. Made to feel at ease.

10/10

Exceptional

30 Dec 2017

Chris

The Best Christmas Ever, Welcome Home.

From start to finish the Hotel staff made this one of the best holidays that we have ever had.
Each and every member of staff were very welcoming and friendly, and very attentive and hard working.
The food was excellent always freshly cooked and always hot
The Hotel is spotlessly clean and the Toilets always smelling fresh.
The room we had was amazing always clean, plenty of drinks in the mini bar endless bottles of water.

10/10

Exceptional

30 Oct 2017

Daniel

Relaxing!

It was a great stay!

8/10

Excellent

24 Sep 2017

Verified traveler

2nd visit we love this place.

We went back to celebrate our 1st wedding anniversary after our honeymoon here. The staff are all amazing and make you feel very special. The hotel is having a few renevations so one of the restaurants was closed which is shame so not as much choice but our favourite Panoroma was open as normal.