Name: Steigenberger Aqua Magic
Address: Youssif Afifi Road, N/A, Hurghada, N/A, EG

6/10

Pleasant

11 Jul 2026

Paloma

Although some information was misleading it was a good hotel. Reads as all inclusive but in fact it is Not. It is a partial all inclusive. Staff was friendly but not well informed about the inclusions. Felt like I vacationed in Germany instead of Egypt. Lots of food catered to Germans/europeans. Slides in the aqua kids parks was the best and saving grace. Satisfied but would not return.

Family_with_children

8/10

Excellent

11 Jul 2026

Kateryna

This is our 3rd stay at Aqua Magic, and this time it wasn't as pleasent as it used to be. The cleanliness needs more attention - especially the main restaurant (!!), the very first 2-3 days it was simply unpleasent to have meals there. Then the stuff did a general cleaning with Clorox and desinfectants, we were okay with the smell, bc we finally could enjoy the meals, but this didn't last long.
The quality of the meals has dropped too.
All in all, I'd recommend the stuff and especially management pays attention to these systemic issues, otherwise our regular guests will be def looking for alternatives in Hurghada.

Friends_and_family Family

10/10

Exceptional

07 Jul 2026

Ali

Staff were very helpful nice hotel with many entertainment and things to do for family activities the only thing is to and from the beach is a hassle but no biggie food needs improvements overall perfect hotel

Family_with_children

8/10

Excellent

04 Jul 2026

fibi

We had a very good experience during our stay. The room was clean, comfortable, and well maintained. The staff were friendly, professional, and always willing to help with anything we needed. The pool was clean and enjoyable, and the hotel had a welcoming, family-friendly atmosphere that made our stay even more relaxing. Overall, we were very satisfied and would happily stay here again. I would definitely recommend this hotel to other travelers.

2/10

Poor

30 Jun 2026

Emad

Reservation team was unhelpful and useless

4/10

Poor

14 Jun 2026

Carmen

Unfortunately a not so good experience due to the room that we were checked in initially. Which looked more like a cave with very worn out furniture and an awful sewage smell, with no toiletries whatsoever and with a sink that doesn’t drain compensated by a shower that floods every time you’re showering. After several complaints, and the need to repeat the issues from the beginning to 5 different persons, without any initiative to relay the message from the beginning and avoid the irritation of stating the facts 5 times 🙌, we were finally moved to another room after spending the night in the horrible room without even a working AC.

Friends_and_family Friends

10/10

Exceptional

10 Jun 2026

Samwil

Clean rooms , very friendly staff

10/10

Exceptional

03 Jun 2026

Nancy

Pools are amazing , helpful staff , family friendly hotel

Friends_and_family Family

10/10

Exceptional

30 May 2026

Miguel

We had a family holiday in Egypt and this hotel was a truly great choice. The amenities for kids, the helpfulness of the staff and the fact that ut was all inclusive and there were always snacks available for the children, were perfect for us.

The pirate water park is amazing for young kids and there is also a beach to enjoy.

Definitely recommended.

6/10

Pleasant

22 May 2026

Pierre

Overall, I enjoyed my stay, but the first night was very frustrating.
When I arrived, the hotel did not have the room I had booked. As a solo traveler, I reserved a standard non-smoking room with a king or queen bed due to asthma, which was very important to me. Instead, I was placed in a family suite far from the lobby. Staff called it an “upgrade,” but it was not— the furniture and TV were very dated, and the room was located near the lounge/club, where smoke and loud music carried into the room.
When I returned to request a change, I was told the hotel was fully booked due to Eid. I explained that I had a paid reservation made in advance to secure my room, so being fully booked did not address the issue. Staff then promised to call me the next day once a room became available.
I arrived late, around 11:30 PM after an international flight, and had no choice but to stay in the room. I was exhausted and did not sleep well due to noise, smoke, and discomfort.
The next morning, I noticed the room was also not properly cleaned, with visible dust and dirt in areas. I never received the promised call and had to return to the lobby, where new staff had no record of my issue. After explaining everything again, I was finally provided with a suitable room that matched my original booking.
While the rest of my stay was enjoyable, the lack of communication, poor handling of my reservation, and unacceptable first-night experience made for a disappointing start.

Self

8/10

Excellent

05 May 2026

ahmed

Everything was good l, staff very friendly

Friends_and_family Family

4/10

Poor

19 Apr 2026

Lisa

I’ve rarely written a bad review because I believe most things don’t make that much impact on me. This hotel is different. Building noise, not great food, almost unusable wifi, old tired rooms, dirty in room fridge, air con that’s old and noisy and sounds like it’s about to break. The construction noise can’t be helped but I’d avoid this hotel for the next 6-8 months because the drilling and sawing went on and on and on until 8pm. It was dreadful. Staff were generally helpful and nice but I’d say I was disappointed by the room and it was just very tired and rundown.

Self

2/10

Poor

18 Apr 2026

Astrid

Not convenient if you want a relaxing hotel at the beach. Very crowded, no view of the ocean, busy pools. Also the is a lack of staff to cater to the number of guests

Family_with_children

10/10

Exceptional

16 Apr 2026

Abdul

Brilliant experience

Friends_and_family Friends

10/10

Exceptional

25 Mar 2026

Davinderpreet

Amazing staff amd great facilities

10/10

Exceptional

23 Mar 2026

Ali

Not my first time and won’t be my last perfect in everything clean rooms decent mannered staff kids entertainment

Family_with_children

4/10

Poor

02 Mar 2026

Prakash

Its was a horrible stay i booked my mum and dad in who are 63 and 71. The room they were first given was very very far away fro everything, as per the hotel.com app the hotel has parking available. This is untrue they had to park their car on the road side. The room was dirty.

When they approached the hotel staff initially they were incredibly rude and told my parent they had to come back after 3pm which was several hours later.

This is not the kind of service anyone would expect from this or any hotel. When we asked for a refund we were told we will not be given a refund which was not ok as we were very disappointed. We will never be going back to this hotel

Partner

6/10

Pleasant

08 Feb 2026

Haidy

The rooms look outdated and didn’t like the open buffet

Family

10/10

Exceptional

20 Jan 2026

Yousif

Breat food great a

10/10

Exceptional

14 Jan 2026

Fadi Fayez

Best family vacation. Highly recommend

8/10

Excellent

11 Jan 2026

Miranda Lynne

Great staff, super welcoming, lovely pools.

10/10

Exceptional

29 Dec 2025

Isaac

The place and the staff and food location and everything actually is good!
I recommend this place for a nice family vacation .

Leisure Family

8/10

Excellent

02 Dec 2025

Nabil

great amenities, the rooms are a bit outdated. could use some work then the property would be amazing.

Leisure Family_with_children

8/10

Excellent

25 Nov 2025

Scott

Overall very happy with our stay. Lovely hotel, friendly staff, good food and drink throughout and lived the water slides.

One downside is the lifts to move between floors are a little small which can bring delays at times.

Leisure Partner

6/10

Pleasant

24 Nov 2025

Ravi

The rooms are very dated and could do with an upgrade...though good facilities generally. The Steinberger Aldau is much better in terms of cleanliness and overall experience

Leisure Family_with_children

10/10

Exceptional

20 Nov 2025

Yvonne

Lovely, clean hotel with great facilities. Convenient for the airport and a short walk to the beach at the Aldau. The staff are excellent, friendly, knowledgeable and bend over backwards to make your stay comfortable.
Away from the hotel complex I wouldn't feel particularly safe to venture out as a lone female at certain times but felt fine going for a run in the mornings.

Leisure Self

2/10

Poor

29 Oct 2025

Wagih

Room was like a chicken cage. Loud washroom fan, malfunction sink and safe.
Beach was filthy and packed with seats, without any privacy or space to set.
Food is below average.

Leisure Partner

10/10

Exceptional

20 Oct 2025

Kevin

Fantastic hotel and resort. Everything kept spotlessly clean and in excellent condition. A great variety of pools suited to adults and families alike. Easy access to the beach through very pleasant grounds of neighbouring hotel. Highly recommended.

Friends_and_family Friends

10/10

Exceptional

15 Oct 2025

Ali

Super nice spa awesome entertainment for children and adults plus all inclusive you have burgers hotdogs fries all day long plus an ice cream machine and cola machine at your disposal seriously nobody does that not my first time and won’t be my last

Leisure Family

6/10

Pleasant

03 Sep 2018

Verified traveler

My experience

The hotel is excellent for families but not recommended for couples at all , very busy, children , I choose a honey moon room but unfortunately it was like others room no privacy no quiet atmosphere, loud everywhere especially in the aqua park.

Partner

2/10

Poor

28 Aug 2018

Anisha

Highly disappointing!!!!!!!

Highly disappointed!!
room had an unbearable stench - from bathroom drain???
no available chairs at the poolside/water slides
Food and beverage was of a very poor quality and meal times was like being in a hostel!!!!
wifi was very poor and only 2 devices allowed to connect per room
It is such a shame to note that the local nationals/Egyptian guests are treated badly by your staff!! - Please note that all guests are paying guests and should NOT be treated any differently!!!!!!!!!!

Previously stayed at Steingenberger El Gouna which was satisfactory

Family

10/10

Exceptional

24 Aug 2018

Mohamed

Perfect choice

Amazing and wonderful and lovely hotel prefer to stay in for any incoming visit

Family

8/10

Excellent

28 Jul 2018

Tamer

Very busy.No place to stay by the swimming pools

We ware surprised that the guests reserve the chairs around the swimming pools starting from 8 am, and keep it reserved till the end of the day. We couldn’t find any chair around the swimming pools during all the days we stayed there. The hotel management knows about this issue and they don’t have any solution.
The Restorant is very busy all the time.
فوجءنا بان ضيوف الفندق يحجزون الكراسى حول حمامات السباحه من الساعه الثامنه صباخا و لا يتركوها حتى نهايه اليوم. اداره الفندق تعلم ذلك و لاكن ليس لديها حلول .لم نستطع ان نجد اى كرسى حول حمامات السباحه خلال الفتره التى قضيناها هناك
المطعم مذدحم جدا فى جميع الاوقات
المط

10/10

Exceptional

26 Jun 2018

Malak

Excellent Hotel

Great welcoming, smooth check-in & checkout (special thanks to Mina from reception team). Good overly service, lovely pools & poolside bars and good food. Totally recommended!

10/10

Exceptional

14 Jun 2018

Amir

i would like to thank the hotel management team for the excellent work they are doing to maintain the best customer service with international standard special thanks to Mr Emad Samaan in reservations and Mr Ayman Saad at the restaurant who were treating me with extra care.
this hotel has best customer service level you can ever get in Egypt
food was above excellent/ beach was clean/room was very comfy.

the only 2 comments that i need to bring to the management attention are:the cart that transfer customers to the beach was always late on both ways and i noticed that the drivers hang around quite often and i may recommend using 2 carts for both ways all the time for both directions because during my stay there was only one cart working all the time and sometimes i waited more that 15 min in such hot weather.
2nd the diving center was far below level, i only took one trip to Gifton island and the only good thing with the nice service from our guide Fady and Bassem BUT the food was not ok at all no dessert provides NO COLD DRINKS or bottled water provided plus a hygienic DISASTER done by one of the stuff who was using his bare hand to put ice at the drinking water which i can grantee was NOT bottles just tap water, i do not blame the poor guy but i blame the management who did not put a qualified person for food and beverage on board of the boat,and although the diving center is independent but this image is reflected back on stiegenberger...

4/10

Poor

11 Jun 2018

Jackie

This is my second stay at this hotel after two years. Everything has changed to negative, nobody seems to be working who was working two years ago. The ingredients used to prepare food is low quality, the food is repetitive, not fresh. They offer powder mixture as orange juice and not generous with all other drinks as it was before. The hotel is not multinational, the guests were all from the German speaking countries and the open buffet was anything but various varieties of potatoes. The desert section is unbelievable, they offer cheap jelly as desert! As for the rooms, the bathrooms are smelling no matter what, the air conditioners are old and noisy, there is a constant sound of construction ongoing in some sections, they leave 1 shampoo for 2 guests, you always need to ask for everything. The hotel staff are young and inexperienced. The minimum conditions for security are not met. When you have a problem, they just get offensive and blame you. This is their solution. Do not waste your money for this 2 star hotel.

10/10

Exceptional

06 Jun 2018

Verified traveler

Overall, this was a great experince for my Family. The hotel is kids friendly with alot of nice activities.

10/10

Exceptional

15 Apr 2018

abdulwahab

Great service best hotel in hurgada thanks imad shakir the manager for the great service

Family

10/10

Exceptional

13 Apr 2018

ian

Great hotel amazing facilities for kids and adults

Roof top adults only pool was amazing !

6/10

Pleasant

25 Mar 2018

Darla J

Too many children

This is definitely a hotel for screaming children.

Partner

2/10

Poor

24 Mar 2018

Salim

LESS THAN ONE STAR HOTEL (be aware please takecare

It’s the most miserable stay I have ever had in my entire life.
I can’t stand the smell in this hotel which is every where ( toilets, swimming pool etc.).
The food is rubbish and don’t believe that all inclusive means you will enjoy everything ( good restaurants and fresh juice.... are excluded) rubbish food and juice are offered.
I can’t eat well and really can’t stand this smelly hotel( close your nose before you enter the toilet).
Very unprofessional staff at the reception who wasted more than an hour for the check in to find my booking ( I discovered that they have been trying with my first name not last).
I lost my money there because it’s not worth for even a penny.
I’ll never ever think to use this name of such a hotel all over the world not just Egypt.
Everything is very low standard and I can’t believe that this is a German brand.
This is less than a ONE STAR HOTEL.
Good luck to anyone lost some money and time there.

Family

10/10

Exceptional

22 Mar 2018

Verified traveler

Excellent

Everything was beyond expections. No complains at all. Friendly staff, good food, amenities, room just superb. We both haf a good time!!!

8/10

Excellent

15 Mar 2018

Sham

Very Nice Resort

Very clean and friendly resort. Lots to do. Private beach with entertainment is very nice. Ok selection of food in the alinclusive restaurants, however some restaurants can do with a better menu/selection. Hotel staff very friendly however language is a barrier and difficult at times. Overall very lovely resort especially if going with kids.

10/10

Exceptional

15 Feb 2018

kieran

Everything an everyone was great
Will recommend to a friend.

10/10

Exceptional

04 Jan 2018

Deborah

Quality throughout

2nd visit to this hotel. Quality throughout and has everything catered for. Bit of a pest always getting asked (knock on the door and calls from reception on nearly a daily basis to ask if everything ok between 5 -6pm when trying to relax in the room)Going as a mature couple, it was good to have separate area for roof top batheing and dining area for adults only. Although appreciating it is a family hotel and most of the entertainment focusssed this way. Everyone friendly and helpful, even the managers who were always around to talk to. A lot of effort put into Christmas and New Years Eve Gala dinners and festivities from all quarters.

Partner

10/10

Exceptional

03 Jan 2018

Michael

Excellent Hotel and Staff

Staff were very helpful and welcoming. Very clean and beautiful hotel. More than enough options for food at the buffet. Beach was very clean with good service and good chairs.

Partner

8/10

Excellent

13 Nov 2017

Dawn

November trip

Lovely hotel with lots of pool area to choose. Suitable for adults and families. Smaller area for little ones and larger slides for grown ups. Roof top pool for adults only. Bit of sunbed wars some days but quite fun to watch.( Only let down of the whole holiday as sunbed reservation policy changed twice in a matter of days depending on who was complaining loudest and one group seemed to get preferential treatment after complaining very loudly)
Rooms good sized. Food varied and good. Friendly helpful staff who actually made the holiday special.

Partner

4/10

Poor

29 Oct 2017

Michael

Disgusting

The guests with thier clothes at the pool

Partner

10/10

Exceptional

18 Oct 2017

Marta

very good hotel for great price

We were planning to spend peaceful week in the autumn. This hotel exceeded our expectations also due to many pools, restaurants and \"relax\" zones which were dedicated to adults only.
Staff was helpful in all areas, food excellent and large variety.

8/10

Excellent

29 Sep 2017

Verified traveler

Good Value

Very nice and cozy hotel. All inclusive package is really good value for money. We loved everything. But maybe the main buffet wasn't my type of food and I got stomachache :(

Partner

10/10

Exceptional

27 Sep 2017

Joseph

A true customer service.

Best trained staff with a warm care, ease access to the beach, very close to the airport & everything else and they do not hesitate to do every thing possible to make your stay more comfortable.

For sure I look will book my stay from now for the next year & i highly recommend it to everyone.

8/10

Excellent

04 Aug 2017

ahmed

Nice hotel with many facilities

Nice reception staff and helpful
Clean big swiming pool
Resturant with good staff but no excellent main dish in compare to hotel 5 stars and other facilities

10/10

Exceptional

30 Jul 2017

hamdy

Excellent hotel

I had a great time everything's was great. The only thing was WiFi was very slow even in the hotel lobby otherwise it is a great hotel.

8/10

Excellent

08 Jul 2017

Ahmed

Very good hotel and all inclusive package is excel

The hotel facilities are very good, hotel crew are professionals and very friendly.

10/10

Exceptional

02 Jul 2017

Amani

Best vacation Ever

We had an amazing vacation in hurghada. We enjoyed our stay in the Steigenberger Aqua Magic Hotel, very friendly staff to name Boules in the reception, Mina and Radwa in the business center and Salah in the magic restaurant. Will definitely go back next year.

10/10

Exceptional

02 Jul 2017

Verified traveler

Was great except I would prefer a non smoking outdoor area, pool area and a non smoking side in the entertainment side as the smoke from cigarettes and Shisha can be overwhelming sometimes.

Family

10/10

Exceptional

29 Jun 2017

Mohamed

Excellent vacation

Everything is awesome except the entertainment shows is not good

Family

6/10

Pleasant

19 Jun 2017

Rafik

average

hotel with good facilities, not very qualified staff handling the guests( way of dealing with the customer should be more professional specially the front desk ) as well the staff at the bars, food and beverage of very average quality( tending to poor quality) with low variety , not a five stars food at all, i have been to many resorts in Hurghada but this hotel can be the least preferable to me, room found with lots of mosquitoes ( over 20 ) and i had a fight to kill them all , front desk were very reluctant to give us the room specially i have 2 years old kid and he has to change but they insisted to give us the room not before 3 and they gave it to us at 3:20pm ! lots of fights at the Check in for other rooms for friends and changing rooms for them for having deficiencies in facilities inside the room , total for me a non repeatable experience

10/10

Exceptional

02 Jun 2017

Samer

Integral hotel

I recommend this hotel for all travellers because its an integral hotel
You can enjoy with everything ( pools , aqua , beach , food variety , drinks , snacks , rooms )
Thanks steigenberger aqua magic.

Family

10/10

Exceptional

31 May 2017

Mohamed

Very good

Family

8/10

Excellent

22 May 2017

ahmed

I spend one week, the reception team was great and the check in was quick and the room was the same as its described on the offer with hotel.com and the fees as well. We was small family 2 adults and 2 children the hotel very convenient and the room very comfortable. The aqua was great for kids
Only I have to disadvantaged points:
The clean for dishes was not as should to be, maybe coz the a lot of guest
The beach for aqua magic is not convenient at all specially for who need relaxing, however I sent to the management to tell them thatbis not all for us to be on AlDau beach , and the answer was not as it should be from my point of view
Overall nice hotel but only for kids

Family

10/10

Exceptional

13 May 2017

Michelle

Fantastic hotel with great staff, fab facilities and lovely food in a good location. Will definitely return to this hotel again

Family

10/10

Exceptional

13 May 2017

Aisha

Excellent

It was excellent

8/10

Excellent

24 Mar 2017

John

Great potential. ..but a little disappointing

Aqua magic is a huge hotel. Many pools . Lots to do for all ages.
Spacious rooms. Sevice was reasonable , nothing exceptional.
We had an evening turn down only on 1 night out of 5. This is not an essential. ..but for a 5* hotel , not upto standard. Bathroom amenities never replenished or even tidied. Clean towels on some days...other days we had to ask....no biggy ..but disappointing. Lovely thick Egyptian cotton bath towels...no bath sheets.
After reading rave reviews about the food, I was a little disappointed .
Whilst the hotel offers several restaurants. ..most of the food was just the same. Very mediocre reallly.
The Sky restaurant was the only restaurant which was really enjoyable. The Italian restaurant OK.
We had to ask several times for the room fridge to be replenished.....no niceties that we've seen about towels being folded in a special way etc.
Most disappointing is the \"Honeymoon package\" It costs extra for nonew of the 'benefits' materialised.
No room upgrade / no VIP treatment / no extras at all (apart from a small heart shaped cake).
Not sure what the extra cost was for.
Still we enjoyed our time in Hurghada...would I return to Aqua Magic ....ummmmm....probably not.

Family

6/10

Pleasant

21 Mar 2017

Robert

Not 5 stars...sorry!

All inclusive is not the promised deal for this resort.Minibar service 4 Pepsi and water,no Pepsi refilled next day.Restaurants only to visit once in 5 night stay.Steak in restaurant 20 euro extra.Many Egypt tourists,some with hidden face dress,strange to see that!!.Many Egypt boys come to pools for western tittyshow.Security checked all handluggage,but no suitcases.Overall not secure feeling.
Rooms in block 7 noisy,no isolation used,outside ceilingplates falling down.Only 2 small elevators,one out of service 3 days

Family

8/10

Excellent

16 Mar 2017

Verified traveler

Food

Food was little bit disappointed because lots of starters and rice. But otherwise everything good

10/10

Exceptional

12 Mar 2017

Anthony

Spring in the sun

! week at this hotel and I must say one of the best we have stayed in Egypt. The staff were excellent from cleaners to entertainment. the pool staff and bar staff were a credit to the hotel. Beautiful place well maintained and very clean. the pools were also excellent. My only real criticism was some of the beds around the heated pool were very uncomfortable or broke. But as it was not too busy is was easy to swap for a newer bed. All in all a lovely relaxing break in a lovely hotel would go back.

Family

10/10

Exceptional

12 Mar 2017

Ahmed el gebaly

Thanks

Kindly need to thanks all staff & special thanks to Mr. Poles ramzy for solving all issues

2/10

Poor

10 Mar 2017

ahmed el gebaly

worst reception so slow

worst reception so slow

10/10

Exceptional

09 Mar 2017

Pauline

Fabulous hotel, near to beach.

We had a fantastic stay, staff very friendly both in the main dining room and the lobby lounge good choice of food. Plenty to do for both adults and kids the pirate ship for kids is fantastic and the slides and lazy river for adults and older kids are great. Animation team brilliant especially Rebecca also Hany in the main restaurant Adel & Habib in the lobby lounge were very pleasant. Would definatley stay here again.

10/10

Exceptional

20 Feb 2017

Louise

Great family friendly hotel

A great family friendly hotel, it felt like several hotels in one. One end had a child friendly pool, play area and the kids club, round the corner was the adult/teens area with larger slides and music. There was then the beach area which also had its own relaxed atmosphere. My room was spacious and clean and the cleaner was very attentive and keen to check all was Ok. The food options were many and varied, three a la carte restaurants which could each be used once, a wide selection in the main buffet and the option of food at the beach at lunchtime. The loud outdoor entertainment finished by 10pm so everyone could get a good nights sleep. Access to the walking track next door provided a good running track. Peddlos were available included (wind permitting for 30mins a day). All in all a great experience.

10/10

Exceptional

20 Feb 2017

Marlayna

Fantastic family fun

Beautiful surroundings for the adults, fun activities for the kids in a safe environment. The family room where we stayed for 3 nights was nicely appointed with a spa feel. The whole resort was immaculately clean. The servers and animators were attentive and came by frequently. The food was plentiful and very good--tasty and healthy. The beach access across the street was convenient enough, especially since the main attraction was the water slides. In February, the Red Sea is cold, as is the Lazy River (17 degrees)--neither are heated! The Vista Spa provided very good quality of services--I had a hot stone massage and facial; both were very good. The pedicure was at the beauty salon and was also very good, but lacked the professionalism of a Spa although the attendants were genuine and kind. My 3 kids (11, 14, 14) and I loved our stay and would not hesitate to return.

Family

10/10

Exceptional

15 Feb 2017

Ehab

amazing, staff very friendly , Aqua park is great

Family

6/10

Pleasant

08 Feb 2017

Remoun

Staff were pushing for tips

Partner

10/10

Exceptional

24 Dec 2016

Omar

Well constructed and very comfortable

Hotel staff is well-trained and friendly. Food is very high quality. There are plenty of swimming pools, for all ages to enjoy.

8/10

Excellent

08 Dec 2016

Mister Paul

Overall, recommended

Went all-included. The buffet food was surprisingly a really high standard - large choice of food, to satisfy all tastes/people. Only a couple of times was the food disappointing (out of the ~20 visits). Snacks on the beach were really good. Waiter/drink service was flowing....

At the time of booking, the website didn't point out shoes were mandatory to gain entry to restaurants in the evening - a new policy which is not great if you only have flip-flops!

I also went off-season, so the guest count was minimal - which is what I wanted.
I didn't really leave the resort, that wasn't what my stay was about so I cannot advise on the surroundings. For those wanting some R&R, a great place when it's empty.

Paid extra for personal wifi and was extremely disappointed - wifi based video calls were not good, required constant reconnection and were a source of frustration which is not smthg you want on holiday. Streaming videos was ok.

Really annoyed about the airport transfer service. Arranged pick-up, cost €15 for just me in a minivan. Arranged drop-off to airport and was given a limousine service for €12. That's not right. They were collecting me, knew I was one passenger -> should've sent a cheaper (?!) limousine. This is opportunism and unacceptable.

10/10

Exceptional

04 Dec 2016

NASERNCO

NICE HOTEL

NICE HOTEL AND STAFF ,BUT NO INTERNET IN THE ROOM
GOOD ANIMATION PROGRAM

10/10

Exceptional

11 Nov 2016

Verified traveler

Terrific experience!

As a solo Canadian traveler, I've really enjoyed this hotel. Despite being here one night, I felt like i was treated as a VIP with very personal attention. The food is terrific, and the rooms are great. I appreciate the double paned glass, so the sounds from the pool don't exist when you shut the doors. I'm staying here on my way back - I can't say enough good things about this place.

10/10

Exceptional

13 Oct 2016

Fahed

Great Hotel..

I stayed 4 days in this Hotel, everything was great.. first of all smiley man (Ayman) was waiting for us in the airport, he was very polite and he drive us to the hotel by new clean van.
we arrived at 11:00 am to the hotel which was early , a very helpful man was waiting for us with warmth greetings ,he introduced himself ,Mr.Majdi (Senior Front Office Manager), he asked as to have seats in the lobby and give his instructions to one of the front disk staff to finish check in procedures quickly and take as to have our late breakfast.

we had our late breakfast in the Italian restaurant, the hotel was crowded because it was holiday in Egypt, but the next day most families left the hotel because of working days and schools in Egypt.
we had free upgrade for family room, it was pool view with nice balcony , mini bar just with water and Coca-Cola cans without anything else, it was poor minibar , the room was clean and smells good, the bathroom without shampoo or body lotion but we got them after asking for them.
The food was great and delicious with many options, all restaurants were great and clean, chefs were professional especially (So'ad and Moh.) in the omelette section,and the chef for Italian food in the main rest.
The best service we had it was on the Beach, towel guys ( Mahmoud ,Hazem ) ,Beach waiters(Georges ,Bullous ,Daniel) were very helpful and friendly. they made our days.
Mr.Magdi was always available , and he approved all our requests as late checkout.

10/10

Exceptional

02 Oct 2016

MICHAEL

it is so nice resort, excellent foodservice. a very good services.an excellent response and follow up for the notes and reviews

Family

8/10

Excellent

11 Aug 2016

Shereef

Good family hotel in marvelous Hurghada.

I have been their on July 2016 for 6 nights.and i recommend to visit this hotel for families with kids.Its a Medium size hotel with beautiful Aqua park. in Avery good Location.Hotel has marvelous sunny beach in his sister Hotel with clear lovely water.

I requested an early Check in but i didn't get an answer before traveling and when i arrived i didn't find my room tell the normal check in time. lately i communicated with Mr.Magdy the front office Manger who was very supportive and Cooperative man.

Family

10/10

Exceptional

09 Aug 2016

Mohamed

I will come again but...

Every thing is good specially Aqua
Room clean and with good space
Most of stuff if friendly specially chief Ahmed on the flavor magic restaurant and the smiling lady serving on the left side of the restaurant
Food is v.good with good variety and all Chiefs are helpful and smiling
The only silly and unpolite person was the restaurant service manager and some of his team I think they hate their job
The other important thing that you have to give good tips to housekeeping guy otherwise your room will not be cleaned regularly or on proper way

Family

8/10

Excellent

27 Jun 2016

Michael

Like this hotel very much

It is my second time there
It is really good hotel

Partner

10/10

Exceptional

02 Jun 2016

mohamed

Best Hotel Ever in Hurghada

I have tried 6 Hotels in different Area's at Hurghada and differently this is the Best one ever .

for sure i will book it again

Family

8/10

Excellent

08 May 2016

Mahmoud

nice vacation

it was nice

Family

10/10

Exceptional

16 Apr 2016

Verified traveler

Be pampered, but be aware of the issues

Family room is a hotel requirement for couple with 2 kids, even though our ķids were 3 year old twin girls - two double beds is not an option. Nice room, good size, but no door on children's room, no bathtub, and bathroom not lockable and with a frosted glass door that keys out light on the faces of the sleeping children. No free wifi also an annoyance, but we had local sim cards that helped slightly (no streaming at night!). Pools are awesome - kiss loved payee ship and lazy river, though also water slides and regular pools. Drinks and snacks available by pool or beach which was awesome. Food a bit overdone and salty, and new pastry chef probably needed, though custom pasta and Mongolian grill stations were great, as were custom omelettes in the morning. Good excursion offers available outside diving room. Restaurants seem to get booked up really early, and they require minimum 5 night stay to be included in free offer. Overall a great stay - will probably go back again!

Family

10/10

Exceptional

11 Apr 2016

Verified traveler

By far the best hotel in Hurghada

This hotel is just magnificent. It went through a massive renovation so all rooms and facilities are in perfect condition. The staff is extremely friendly and helpful. They help you get the most out of your stay. The all inclusive is absolutely amazing. 24 hours of non stop delicious food and drinks. I recommend this hotel to anyone looking for a memorable stay in Hurghada.

10/10

Exceptional

21 Mar 2016

nadia

Excellent

Excellent every one
It helps you to make your stay comfortable.

Partner

10/10

Exceptional

16 Mar 2016

sara

Nice family hotel ,

We loved our stay here. Facilities are superb and the staff and animation team were brilliant with the children who are 2 and 4 years. Special shoutout to Ziko and Shanon.

The only thing I would comment on was that the hotel advertised a mini kids club for 2-4 year olds however the staff did not seem keen to keep the younger ones so I did not feel comfortable leaving my kids , this meant we couldn't get any adult time without having to fork out more money for babysitting. This I feel should be clearly stated by the hotel as it was one of the reasons I initially booked this place. I would also suggest that the pool bars offer a small selection of snacks ie cheese rolls etc aside from the juices and Ice cream as it was very difficult to get the kids to leave the pool to eat in the restaurants.
We paid for hotel WiFi out there but it did not work in the main restaurant where we needed it . I would suggest getting a router down there

Other than that it was a brilliant place to visit. Soo much to do free pedal boats. Shows every night . Excellent holiday and with those above suggested amen ends it would be perfect. They even sent mum a complimentary birthday cake and card which was lovely

8/10

Excellent

03 Feb 2016

MARWAN

Niice place

The Hotel was Very Good and Great Hospitality but the hotel definitely Definitely Needs Guest selection

Partner

10/10

Exceptional

03 Feb 2016

Verified traveler

Very good!

룸 컨디션, 풀장, 식사, 시설 모든게 완벽. 아쉬운 점 딱 두가지는 1월이라서 날씨가 추웠는데 난방이 제대로 되지 않아 다소 추웠음. 무료 와이파이가 로비에서만 됨.

6/10

Pleasant

16 Dec 2015

Verified traveler

Stop Over

I only stayed one night, so rather hard to judge, with just one night.

8/10

Excellent

28 Oct 2015

Verified traveler

Great hotel with everything you could want.

First time as a solo female traveller and this hotel catered well for all my needs.

Waiters were extremely attentive and hotel staff attended quickly to all my requirements. Great aqua park and a la carte meals.

Would certainly recommend

6/10

Pleasant

05 Aug 2015

Ah

Excellent hotel with a very good location

I am a regular customer to this hotel. I just noticed a severe decline in the quality of the guests in the hotel. We saw people who went to the restaurants with sleeping dress and in a bad shape. We digged more and knew from the staff that these people are from religious group who sponsored by the hotel with special prices. It is very sad to see such appearances in the hotel

10/10

Exceptional

26 Jul 2015

Basma

Very nice hotel, aqua was amazing

Very nice hotel, aqua was amazing, staff soo helpful
But beach was not good

2/10

Poor

28 Jul 2026

Newar saleh husein

Not a good idea to come to the hotel

10/10

Exceptional

01 Jun 2026

Lillian

Alt var perfekt – både personale, mad og sted. Alt var i top, og vi kan varmt anbefale dette hotel.

8/10

Excellent

19 Apr 2026

Thorsten

Wir hatten eine Family Junior Suite. Die 2 „Sofabetten“ sind steinhart. Ich habe

10/10

Exceptional

12 Apr 2026

Daniel

Excelente para viaje en familia, muy divertidos toboganes y albercas y acceso fácil a la playa en el hotel vecino de la propiedad.

Friends_and_family Family

4/10

Poor

09 Apr 2026

Kristine

The facilities (pool, grounds, rooms, etc) are good, but the overall quality of the experience is far from a 5 star hotel.

Food quality is low, people smoke everywhere (limited regulation, even in restaurants), impossible to book a table at the restaurants (which turned out to be ok, as the food was bad), not enough sun beds (poorly enforced rules on \"reserving\"), missing towels and refills in the rooms.

It's a good 3-4 star hotel, but far from a 5 star experience.

Friends_and_family Family