Steigenberger Pure Lifestyle

Steigenberger Pure Lifestyle - Adults Only

Egypt , Hurghada
Hurghada, Yussif Afifi Road, 126 1
Show on Google | Map

100 reviews shown

10/10

Exceptional

25 Apr 2026

Paul

Best hotel we have used in Hurghada Looking forward to next time

Partner

10/10

Exceptional

23 Apr 2026

Fabrizio

Everything was perfect
Concierge
Staff
Jacuzzi suite
Beach
Golf
Restaurants in the resort
I travel worldwide as aeromedical examiner
Will recommend your resort

10/10

Exceptional

08 Apr 2026

Sathish

Great location and very friendly staff

8/10

Excellent

03 Feb 2026

David

I would say that the stand out of our stay was the staff. The service was always excellent in all bars and restaurants within the Pure complex and everyone was very friendly.

Leisure Partner

10/10

Exceptional

16 Jan 2026

Gordon

Great five night stay here. Nice rooms, good food, and great poolside entertainment. Definitely recommended and would certainly stay here again.

Leisure Partner

10/10

Exceptional

10 Nov 2025

Richard John

Fantastic

10/10

Exceptional

25 Oct 2025

Antoine

Relaxing luxury for adults in Egypt

Leisure Partner

10/10

Exceptional

11 Oct 2025

Riaz

Well stocked bar

Partner

10/10

Exceptional

14 Sep 2025

Ammar

Thanks

10/10

Exceptional

18 Aug 2025

Mohamed

Overall had a pleasant experience. The facilities were clean, the staff was courteous, and the atmosphere was welcoming. However, I’d like to offer a suggestion regarding the animation team.

While the hotel promotes entertainment and activities, I found the animation team to be noticeably absent during much of the day. Their presence is essential to energize the environment and engage guests with fun options. It would be great if they were more visible and available throughout the day—whether by the pool, in the lobby, or during meal times—to actively offer their programs and encourage participation.

A more proactive approach from the animation team could truly elevate the guest experience, especially for families and solo travelers looking to connect and enjoy the full range of activities.

10/10

Exceptional

10 Aug 2025

Mohammed

Customer service was amazing, staff always remained professional at all times. Had an amazing time! Definitely will come back 😁

Leisure Partner

8/10

Excellent

05 Aug 2025

Christine

This is my 4th visit to the hotel, the reasons I kept choosing to go back were because of the hotel set up, the adult only element and the relaxing environment, and perhaps I am aging quicker than I thought. They have made some changes even since my last visit in October, and yes I still love the hotel but can see some of the changes are meant to attract the younger element, so I either have to accept the changes or change my choices!

The food at the Beach restaurant as as one previous visits lovely, with the customer service being great as well as the food. But the food in the main restaurant was not up to the usual standard, so hoping that is only a glitch not the new standard!

The one think they need to look at is the noise from the adjoining hotel, the pure beats sounds laying around the hotel was often drowned out by the sounds from the partnering hotel, such a shame, I know I could go to the beach and miss it all, but I like the pool side.

Leisure Self

10/10

Exceptional

14 Jun 2025

Zaahir

The hospitality and service was “white glove”. Better than anything I have experienced in the United States.

Leisure Partner

10/10

Exceptional

05 Jun 2025

Maria

Clean amazing beautiful great vibes

Leisure Partner

10/10

Exceptional

12 May 2025

faris

Nice, clean and quiet

Leisure Family

10/10

Exceptional

16 Feb 2025

Karina

Wonderful stay

We had a wonderful stay, celebrating another part of our honeymoon as well as my birthday. From start to finish, the experience was truly special.

The weather was windier than expected, so we had to wrap up on the beach, but the hotel provided a cozy cover.

The food was fantastic, especially in the adults-only restaurants. Enjoying sparkling wine at breakfast while taking in the beautiful view was a highlight for us.

Our in-room jacuzzi was an absolute delight— we used it almost every day, watching the world passing by! It was such a relaxing way to unwind after exploring.

We felt very safe throughout our stay, as security checked guests at the entry, which was reassuring.

The Thai massage at the spa was incredible—definitely worth experiencing.

Getting taxis to and from the airport was easy, though it’s a good idea to have some cash on hand just in case.

The staff were outstanding—super friendly and always helpful. Our room was beautifully decorated, and we appreciated how coffee, drinks, and snacks were replenished regularly.

Overall, an amazing experience, and we’d love to return!

Partner

2/10

Poor

23 Dec 2024

Awad

We reserved a golf house suite at this hotel, they gave us a room in the first floor does not have any any view to the golf and has no no privacy at all, in the path of walkway. According to the hotel website description to this room, should have a tub with jets , we only have shower. For that we put all the blackouts curtains all the time other wise you are sleeping on the street. We were living in a darkness the entire stay. On the top of that the front disk staff made us feel we selected the lowest and cheapest room and for that the the room they gave us is the worst.
The priority of this hotel to give their guests who book directly through them the best and who booked through Expedia is whatever left. Horrible front disk staff and horrible treatment. We always book our all trips through Expedia, no more we will try to book through the hotel directly to be treated right.

10/10

Exceptional

29 Nov 2024

mena

Great place majority of the people are very friendly. I would recommend it and definitely would try to come back

Business_and_leisure Self

8/10

Excellent

20 Oct 2024

Christine

Third visit to the hotel, they have been making some changes, some of them are great, like the live musicians around the main pool in the afternoon, very relaxing, and on one day they set up a fresh fruit bar, having the fruit cut up fresh for you one the selection is made.

Leisure Self

10/10

Exceptional

24 Jul 2024

salem

Amazing resort, Amazing staff

Leisure Friends

10/10

Exceptional

25 Jun 2024

Magdalene

Very good well come staff very friendly beautiful food delicious and tasty clean every were

Friends_and_family Family

10/10

Exceptional

04 May 2024

Josephine

Gorgeous resort

Beautiful property with modern, clean design. Splurge on the jacuzzi room to give yourself more space, a large patio, and jacuzzi with views! Love the free minibar, the spacious bathrooms, and all the decor. Breakfast at Market Grill is great with capuccinos and eggs benedict made to order. The Alex on the beach is better for lunch than dinner. Also tried the sushi restaurant, but be aware, they have a restricted menu for "all inclusive."

Partner

8/10

Excellent

01 Jan 2024

Verified traveler

I guess all inclusive in Texas means something

Gorgeous hotel, food is delicious, the all inclusive is a ripoff. Gorgeous hotel, enjoyed our time. I was expecting more than two beers in the mini bar per day. Service and staff are excellent. Just felt limited in an all inclusive environment and that type of stress is unnecessary on vacay. Additionally, we were told that we had to make reservations to all the restaurants ahead of our arrival as they have very limited seating for the all inclusive in the sought after restaurant on the beach. Must try, it was delish! Would recommend going back for sure

Partner

10/10

Exceptional

23 Nov 2023

Lance

Unreal property and vacation. Very high quality of service and overall stay!

Leisure Partner

10/10

Exceptional

31 Oct 2023

Hatem Sayed

Excellent staff

Leisure Partner

10/10

Exceptional

12 Sep 2023

Stephanie

The Steigenberger Pure Lifestyle was absolutely beautiful. The staff were welcoming and helpful. The food was good. The rooms absolutely perfect. I will definitely be back!

Leisure Partner

10/10

Exceptional

13 Jul 2023

Aman

Excellent, clean hotel. Friendly and attentive staff. Beautiful and well maintained resort. Would definately come again

Leisure Partner

10/10

Exceptional

15 Jun 2023

Abulgasim

Excellent Excellent every thing

Leisure Partner

10/10

Exceptional

10 Jun 2023

Karolynn

The service is amazing. They memorize your order from day one. They asked me what I liked to drink and filled my mini fridge with it. Nice touch. Special shout out to Nina and the restaurant and Youssef on the beach.
Cons: don’t go to the “spa”. It’s a scam. The prices are astronomical and the place is a dump.

Leisure Self

10/10

Exceptional

09 Jun 2023

Alex

This is one of the best hotels in Hurghada by far. I visit regularly and I’m always very happy there. Super clean place, excellent staff, great service and just all round excellent.

I think they could offer more for the money and considering everything is very inexpensive some more luxury like 5-6 different restaurants as the buffet gets a bit same. There is one onsite (limited to one visit) but others are off site and you can only try one dish from each course. Room service, snacks in the room and a breakfast in room option could be included for very little spend.

To put chips, nuts ect in the room everyday when filling the fridge would add a extra touch.

Can wait to go back

Leisure Partner

10/10

Exceptional

20 Apr 2023

Priyen

Leisure Partner

10/10

Exceptional

18 Apr 2023

Susan

We absolutely loved our time here! Be sure to make your dinner reservations early as the time slots book quickly. There were no dinner reservations one of the evenings we were there so we ate at the buffet, and while the food looked beautiful, it was pretty flavorless. Breakfast there was great! Our favorite lunch spot was the pool cafe. It's worth it to upgrade to the jacuzzi room and swim-up pool!

Leisure Partner

10/10

Exceptional

25 Mar 2023

Rashedah

The hotel is a modern vibe with courteous staff, delicious food and breathtaking views! It’s a must-visit for romance and relaxation!

Leisure Partner

10/10

Exceptional

05 Mar 2023

Emma

Amazing hotel! Would stay again forsure. It is very well run and the staff go above and beyond to make all the guests comfortable and at home. They are very friendly and kind. The rooms and amenities are beautiful. Food quality and variety is very good as well!

Leisure Partner

10/10

Exceptional

15 Feb 2023

Laura

Very friendly staff, lovely relaxing place!

Leisure Partner

6/10

Pleasant

15 Feb 2023

Raymon

The gourmet food court on the 4th floor was the best part of our stay

Leisure Partner

10/10

Exceptional

29 Jan 2023

Anthony

Truly excellent place to stay, especially considering the price. Yes, it's a little more expensive than some other hotels you might stay in but for what you get (everything high-end, adults only, all-inclusive food and drink) it's really a bargain. Two small pieces of advice to the management: First, the wifi can be a bit slow at times in the rooms. Secondly, perhaps at check-in provide a map showing where all of the different restaurants and linked hotels are located. It can be pretty overwhelming to figure out at first. Those small things aside, everything from the free mini-bar to the yoga class to the multiple dining options makes this place great. I will now always seek out Steigenberger hotels whenever I travel (they currently only exist in China and select countries in the Middle East, Europe).

Leisure Partner

10/10

Exceptional

20 Sep 2022

Sean

Would book again

Leisure Family

10/10

Exceptional

10 Sep 2022

Sandeep

Beautiful resort and amazing staff. Great food and golf course and resort well kept

Leisure Partner

10/10

Exceptional

14 Aug 2022

marian

This is my second time at steigenberger pure lifestyle adults only.. It is by far the best getaway for couples. I’ve been to a lot of Mexican and European resorts, but this one wins…best food, best beach, best room (the swim up suite).. the people are so friendly and so helpful. The resort is amazingly clean..Ayman, at the reception was very helpful and professional .. I can’t wait to go again ..

Leisure Partner

10/10

Exceptional

08 Aug 2022

Mohamed

Great Super Adults Only Lovely Hotel

Great superb adults only beach front music theme pools and greenery golf with super helpful staff .. pool team and restaurants super chefs - only issue is room AC is always warm locked on 20 C that never gets cold .. so outsode temp is like in room :)

Friends_and_family Family

10/10

Exceptional

04 Aug 2022

richard

Best place for couples and honeymoon

Amazing,relaxing,clean,

Partner

10/10

Exceptional

28 Mar 2022

CAROLINE

We travel a lot so saying a hotel is one of the best we ever stayed in is a tremendous statement. Steingenberger hotel deserves its place at the top of our list of all the hotels around the world we stayed in. The hotel interior is impeccable with an airy , sleek , crisp feel . The decor and furniture are eye pleasing and comfortable. The staff is very well trained and is very attentive to every detail. The food , for an all inclusive resort is amazing , delicious and most of all diverse. It is really a five-star experience. I did not know this chain of hotels existed and now I will look for them everywhere around the world that I go to. I highly recommend this hotel you will have the time of your life while being surrounded by a beautiful environment.

Leisure Partner

10/10

Exceptional

13 Mar 2022

Eric

This place exceeded expectations. The grounds were awesome and the staff was friendly. The room was great and the property seemed modern. I’m not a seasoned veteran of all inclusives but this was the nicest one I’ve stayed at.

Leisure Friends

10/10

Exceptional

23 Jan 2022

Ahmed

Coming every year :)

We spent our honeymoon here January 2021, and we came back this year to celebrate our anniversary. It didn’t disappoint! Love the soothing vibe of the place and how mellow it is. Amazing friendly staff, great food, and super clean and comfortable in every way.

Partner

10/10

Exceptional

01 Oct 2021

Stephanie

My stay was absolutely amazing, this property is beautiful, food was great, the staff was so friendly and helpful. I would definitely stay here again!

Leisure Friends

8/10

Excellent

30 Sep 2021

Cynthia Danielle

They should not be included in the VIP perks as we did not receive any. Our room
Overlooked the parking area. The staff and service was excellent specifically Ahmad the bartender and Emil our waiter. They were always pleasant, polite, and willing to help us with anything we needed. They made our stay worth while. The food and drinks were good as well as the pool entertainment - music shuts off at 5pm which kills the vibe especially when on vacation. Overall ok stay.

Leisure Friends

8/10

Excellent

28 Sep 2021

Fady

The property was very clean, amenities were great, service was beyond amazing, however dinner was not good 2 out of the 3 nights. The dinner at pure life had very limited options compared to Aldau, and the food quality and cooking was way below my expectations. Fish and meat cooked on the same grill not a great idea. Desserts bar was almost empty 2 hours before the buffet closed and desserts available weren’t fresh. Everything was great except for the dinner.

Leisure Friends

10/10

Exceptional

12 Sep 2021

Shams

One of the best vacation experiences ever. From the moment I arrived till I left, I did not have a single complain. All staff and waiters are extremely helpful, friendly, professional and polite. They even allowed to store my bags and allow me to continue enjoying all the hotel amenities for the day after I checked out due to my flight being an evening flight. I’ve seen the hotel manager on multiple occassions checking out the hotel grounds and amenities while walking amongst guests. Esraa, the guest services manager, introduced herslf to me and to other hotel guests to ensure that my stay is going according to my wish. It truely was an extremely happy and pleasant experience.

Leisure Self

10/10

Exceptional

31 Aug 2021

Fanni

A unique gem in Hurghada!

Nested it the most beautiful scenery it is chic and stylish!

Business

10/10

Exceptional

27 Jul 2021

Verified traveler

Wow.. the hotel was awesome .. the food was unbelievable .. the beach is one of the best in the world .. everything was just perfect …

Leisure Partner

10/10

Exceptional

24 Jul 2021

Verified traveler

It’s paradise

I loved everything about the hotel, especially the staff (Emad, Ehab and Elia at the pool) and Ahmed and Eva in the restaurant. The treatment of Othman the receptionist is excellent..... I do not recommend using the spa because the staff is very bad and the price list is not fixed. The hotel is close to the airport and you do not need to leave the hotel, it is a paradise

10/10

Exceptional

20 Jul 2021

Verified traveler

This place is amazing I would recommend it to everyone is visiting hurghada.
Big shout to Mr. Magdy and Israa in front desk.
Mina, hannah and Ahmad in the forth floor restaurant
Shaimaa who baked the most amazing pita bread.
Asaad and Armeia in Alex restaurant
I will definitely visit again soon.

Leisure Family

8/10

Excellent

16 Jun 2021

Verified traveler

The experience was just wow

Leisure Partner

10/10

Exceptional

16 May 2021

Verified traveler

Perfect hotel,staff,services!

Leisure Family

10/10

Exceptional

11 May 2021

Ragia Ragheb

Amazing stay, friendly staff ....It was a family trip well spent with lots of delicious food and great service

Friends_and_family Family

10/10

Exceptional

07 May 2021

Verified traveler

Stayed at the golf roof top pool room with a private pool, it's almost the only choice in hurghada with a private pool for couples( other options are big villas for families)
The pool is 1.20 meter depth, break fast is excellent and too many resutrants to choose from
All inclusive option is the best

10/10

Exceptional

11 Apr 2021

Robyn

Excellent stay and great service!

The hotel was super for a solo traveller. I could be involved in activities or left to my own devices. The service was especially good from all staff in each restaurant and bar. Always service with a smile and nothing was too much trouble. The rooms could do with a little revamp for bath mats, soap on the sink, rust around the taps etc.
The cleanliness itself was good but some bits need replacing.
The food was great and generally all served to you at the various restaurants.
Covid measures were taken by all staff but not enforced for guests who appeared to think covid was not a thing at the hotel.

Self

10/10

Exceptional

21 Mar 2021

George

Very nice stay

Best stay in hurghada nice crew nice ppl Asad and Magdy in Alex restaurant very nice like them labd I will be back soon

Partner

10/10

Exceptional

10 Feb 2021

Verified traveler

From the moment we stepped onto the property we were welcomed with the friendliest and kindest staff we had ever come across. The hotel was very clean and sanitary so we felt completely safe in terms of covid. The food was excellent and there was a variety of options and restaurants to choose from (some required reservation beforehand). My friend and I stayed in the swim-up suite and it was a blast! The pools close at sunset but having our own private pool was great for night swims. Overall, we were so pleased with our stay and the staff took it upon themselves to make every guest happy and satisfied with their visit and it shows. Very modern hotel and intricate design as well! 11/10 would recommend you will not regret it :) definitely coming back!

Leisure Friends

10/10

Exceptional

03 Feb 2021

Camille

Clean comfortable hotel, friendy staff good food and possibilty to take meals in different restaurants across Al Dau and pure life style the only drawback is the pastery and backery need some improvment ,overall exceptionel stay

Friends_and_family Family

8/10

Excellent

29 Dec 2020

juan Carlos

Tolles Hotel, aber viele Leute, die ich dort kennengelernt habe, haben corona bekommen

Self

8/10

Excellent

20 Dec 2020

juan Carlos

Excellent but improve corona recautions

3 of the guests got corona after we came back, but anyway the service was great, food was a hit, the pools were warm and fun, lot of activities, nice music. I do not like egypt as tourist destination but that hotel was a flower in the desert 😀. One staff member was working with a cold an using wrong the mask, maybe thats how we all got corona

Self

10/10

Exceptional

24 Nov 2020

Ahmed

It was amazing

Partner

10/10

Exceptional

05 Nov 2020

Ehab

Everthing was perfect

Self

8/10

Excellent

31 Oct 2020

Verified traveler

Red Sea Holiday

Service at pool and Chill Bar lunch menu was excellent. Dinner at Alek’s Beach Restaurant offered a range of dinner options and service was efficient. All dining options offered outside seating. Staff could have been more consistent with wearing masks while serving guests. Excellent hotel that offers either a relaxing holiday or the opportunity to participate in daily activities and evening performances.

Friends_and_family Family

10/10

Exceptional

30 Oct 2020

wael

Best hotel ever

Partner

10/10

Exceptional

24 Oct 2020

Eslam

Never wanted to leave!

Everything was more than perfect. But the food and the staff were the best among all.

Partner

10/10

Exceptional

04 Oct 2020

Adel

The place is fantastic , relaxing , everything was great

Leisure Family

8/10

Excellent

08 Sep 2020

Ahmed

Good

Partner

10/10

Exceptional

08 Aug 2020

Malek

It was an amazing hotel with very friendly staff (always smiling), very clean, food was perfect; to be honest it was the best experience in Hurghada. Thank you...

Leisure Friends

10/10

Exceptional

31 Jul 2020

M/P

Excellent, friendly staff throughout the resort. Kitchen team friendly and went above and beyond. Tasty and wonderful oriental Breakfast in the morning. Mostafa, Amgad and the whole kitchen team were amazing, they went above and beyond to ensure any needs, requests met/addressed. Entire resort team makes you feel like family and welcome without pressures of extra costs/fees.

Leisure Partner

10/10

Exceptional

29 Jul 2020

Ahmed

Perfect hotel

Nothing to say except everything was perfect, perfect food, perfect staff, perfect service, perfect landscape.
I want to thank them all, really u made our honeymoon awesome.

Partner

10/10

Exceptional

28 Jul 2020

Tarek

An amazing holiday

It is amazing stay everything was perfect.
The food is delicious.

Friends_and_family Family

10/10

Exceptional

20 Jul 2020

BassemMagdy

-Excellent service
-Excellent staff
-Excellent suites
-Excellent view and location
-Very Good food however, it needs more varieties
-Very good beach however, it needs some improvements
- Excellent sea tours
Excellent hotel and is highly recommended

Leisure Family

10/10

Exceptional

11 Jul 2020

Ahmed

Amazing location and very clean
Dinner at Tange restaurant on the beach is exceptional.

Partner

2/10

Poor

02 Jul 2020

Verified traveler

Disappointed customer service, especially the receptionist

10/10

Exceptional

18 Jun 2020

Abdelrahman

Everything exceeded my expectations the hotel was perfect for my honeymoon and this is by far one of the beat hotel stays I’ve ever enjoyed and hopefully I will come back soon inshaallah

Leisure Family

10/10

Exceptional

17 Mar 2020

Verified traveler

Excellent food and staff
friendly and soothing atmosphere

Leisure

10/10

Exceptional

16 Mar 2020

Stephen

Great hotel.

Hotel is excellent, very clean and totally relaxing as the staff can’t do enough for you: special mention for: Ehab and his team at Alex’s, Soally and his team in the main restaurant, illiott at the bar area and Sobny at the pool Great fun to be around...
Would definitely return again as this is our 4th time of going..

Partner

10/10

Exceptional

15 Mar 2020

Verified traveler

Amazing

Amazing

Partner

8/10

Excellent

15 Mar 2020

Verified traveler

Everything was great ( super warm and dedicated people at the restaurant, swimming pool bar, etc...) expect having to deal with MOHAMMED at the welcome desk.
Didn't ask for anything but when I extended my stay, he proposed me to stay where I was ( while I booked the only category left, which was the lowest).
I thank him for that.
And guess what, the same guy asked me to move to my new room.
I would have accepted it if I just said :" sorry for the misunderstanding ", but he said "I didn't say that".
Yup , I just wanted to cheat.
Poor guy !
Fortunately, when I left in the middle of the night, I met the manager of the night who was nice and good listener .
I may come back, thanks to him !

Leisure Self

10/10

Exceptional

08 Mar 2020

Verified traveler

Great hôtel with great service. Staff smiling and warm. At the breakfast, you can even have freshly squeeze juice !
And you have 24 hours all inclusive formula !
Special thanks to Ahmed at the reception : super helpful, always find solutions and has a very customer service skills !

Leisure Self

10/10

Exceptional

06 Mar 2020

Verified traveler

Teams very well trained, smiling, warm and helpful. High end services and genuine 5* star hotel

Leisure Self

10/10

Exceptional

16 Feb 2020

Yassin

I really like the food quality and the service great hotel

Leisure Partner

10/10

Exceptional

26 Jan 2020

Verified traveler

The staff were all friendly helpful, the site is clean & tidy. so many choices for dinner in the evening, and all very good

Leisure Friends

10/10

Exceptional

06 Jan 2020

YousefEmam

Excellent hotel, best and friendliest staff, amazing views and facilities! If you’re thinking of going on a hassle-free, vacation in Hurghada, this is your spot!

Leisure Friends

10/10

Exceptional

06 Jan 2020

Verified traveler

Simply Amazing! Best staff I’ve ever had in an hotel as well.

10/10

Exceptional

06 Jan 2020

Kevin

Highly recommended. A fabulous hotel.

We watched the hotel being built from Aqua Magic, and it certainly met all expectations. The team, from the Manager downwards, were all exceptional. Everything about the rooms/facilities was spot-on. Will certainly be back.

Partner

6/10

Pleasant

08 Dec 2019

Verified traveler

very clean and new. no entertainment and food choice very limited.

Leisure Partner

10/10

Exceptional

01 Dec 2019

Boz

I was able
To use all 3 resorts . The pure was was more upscale and the room was really big and the bed was super comfortable Z

Leisure Self

8/10

Excellent

01 Dec 2019

Jawara

Everything about the property was fantastic. Food is very underwhelming. Not a lot of flavour and mainly a German focus. Disappointing!

Leisure

10/10

Exceptional

30 Nov 2019

Verified traveler

It was absolutely fantastic and will go back again for sure with my partner

Leisure Partner

10/10

Exceptional

29 Nov 2019

Verified traveler

Didnt like the noisy extractor fan it disturbed us sleeping. Could not turn it off.

The staff were amazing, could not do enough for you. Food was good but the portions were rather small.

Leisure Partner

8/10

Excellent

28 Nov 2019

Verified traveler

We stood one week in the property and really enjoyed the time there with the private beach, the big pool with a pool bar and all the different restaurants which are included. The rooms are big and have all the comfort. Gym, golf, yoga and other activities are possible and the stuff is really friendly and helpful.
However, the private beach is close to the other (sister) hotel with a lot's of children; a bit noisy when the children's program starts. One morning there was no water and the hotel team offered us two bottles of water to wash at least the face. In our floor the rooms or showers have a heavily blocked drain; we were not the only one or room with this problem. In addition, you need to know that you always get a better service if you give sufficient tip; especially for the cleaning in the room.

Leisure Partner

4/10

Poor

22 Nov 2019

Verified traveler

Nothing - food was awe full and there were no choices on times etc

Leisure Partner

8/10

Excellent

21 Nov 2019

Ana

Has great variety of activities, pools, restaurants etc. However if you are looking for adults only is not technically it as it is connected to other properties so not really enclosed if that makes sense.

The facilities are in good condition but was expecting better finishing and room furniture it seems the decoration looks a bit cheap, was expecting similar feel to hotels like W which are modern but still 5 star

Staff and service is good but there are things that could be improved for example they dont explain that reservation of dinner has to be before 12 and that has to be done on a TV screen (we were only told about it until we actively went to ask in reception).

There was one day we had issues with the water in the room coming out dirty. Additionally the jacuzzi was not 100% clean when we first came in the room.

Food is good quality and has variety however you can only dine in a la carte once a week which means you dont actually have as many choices as they say for dinner

All other activities included are great you can ride a bike, go to waterpark, do kayak etc all included which gives lots of variety in terms of activities

Leisure Partner

10/10

Exceptional

10 Nov 2019

Verified traveler

Superb all inclusive that has more o

Partner

8/10

Excellent

28 Oct 2019

Verified traveler

The staff at steingberger were beyond amazing!! Very welcoming, and always made sure you were served and were friendly at all the times!!!

The biggest disadvantage and disappoint for me and my partner was the problems with the room. On our very first night the sink and shower was blocked and dirty water came out of the jacuzzi, we paid extra money for the jacuzzi so this was frustrating. Apparently it was normal for the jacuzzi to let out dirty water for the first minute or so- very time consuming and disappointing considering we paid £60 extra a night to have this jacuzzi and the dirty water was consistent even though engineers came to ‘fix’ it. We used the jacuzzi once because of this. When questioned why dirty water doesn’t come out of the sink? apparently there were different pipes connected. Shower and sink blocked three times. The shower leaked into our room and under the bed. Cleaners, engineers and managers were in and out of our room during our time there because of the problems stated above which wasn’t a pleasant experience and considering we were on our honeymoon. The hotel offered a 25 min free massage, a late checkout and free transfer back to the airport which is 10 minutes away because of the inconvenience caused. However what they offered was very minimum considering what occurred and what problems we faced.

Leisure Partner

8/10

Excellent

10 Oct 2019

Diaa

Heaven without administration

Excellent: buildings , decoration , room design , privacy , 90% of stuff are friendly and kind.
Good : food is really good in taste but not variety in “market” restaurant , 24 bar at the roof ,

Self