Axkan Arte Palenque

4/10

Poor

12 Mar 2026

Margarita

The pool was full of leaves, the bathroom had a lot of mold and very unkept, the shower head was also full of lime. The room had no coffee maker or a mini fridge. The pictures on the website are very deceiving. I would honestly not recommend this place to any of my friends/family.

Family

10/10

Exceptional

05 Dec 2024

Luis

The property show in the way to the ruins but is far from the road. The road is grave one and rain make sludge and unsafe. From desk is really friendly and nice.

Leisure Family

8/10

Excellent

28 Sep 2024

Ernesto

Quisiera regresar.

Me gusto el ambiente natural estar rodeado de la naturaleza y el concepto del hotel.

Friends_and_family Family

8/10

Excellent

28 May 2024

William

This property is a great value. The pool is great. The location is great. We were there when it was very, very hot, so I can understand why the staff were a little disinterested in working. The rooms are really nice with the balcony. Unfortunately because the property is not as well cared for as it may have once been, there are several openings where the cockroaches sneak in. That was I’m only complaint.

Leisure Partner

4/10

Poor

14 Feb 2024

omer

The property is in urgent need of care and love, the staff doesn't seem to care at all, half the things are broken or do not work ...

Leisure Family

4/10

Poor

13 Mar 2023

Peter

Waiter was texting and would not acknowledge us until after his long text

Coffee carafe in the room hadn’t been cleaned or resupplied from th previous guests

Leisure

6/10

Pleasant

17 Nov 2022

Eloise

Nice but could be improved

Friendly and helpful reception, cute rooms with nice gardens. The pool needed improving though, like the addition of some sun bathing, deck chairs not just plastic garden chairs plus plants need abit more looking after in that area. As well as the pond topping up with some more water.

Partner

8/10

Excellent

22 Aug 2022

manuel

Es una excelente opción en costo beneficio, hay parte del mantenimiento de las habitaciones en las cuales se les debe poner atención para mejorar la experiencia.

Leisure Family_with_children

8/10

Excellent

10 Jan 2022

Alfonso

Location: off the road to Palenque ruins. Car a must have, or taxi. Great pool, poll side restaurant and bar, property located in the middle of the jungle so humidity an issue to be expected. TV, AC, WC did not work but issues were solved reaaaally fast.

Leisure Family

8/10

Excellent

17 Dec 2021

julie

My husband & I stayed for 6 nights while visiting the ruins & all the INCREDIBLE waterfalls & we enjoyed the property very much! Check in was a delight! The young man was very sweet & chatted with us for some time. (I prepaid which made check in even easier) I recommend an upstairs room with a balcony & table with chairs. So nice to relax in the jungle setting after playing around all day. In addition, the king bed was sooooo comfortable & room service came everyday to make up the room. My only issue was the bathroom. It’s definitely in need of a remodel but the hot water was hot & the pressure great.
I read the reviews about the staff. I’m on the fence about that issue. In the restaurant they definitely don’t jump up quickly or acknowledge you right away & sometimes I had to grab a menu myself, but hey, you’re in Mexico, nobody’s in a hurry & I like that! & the chilaquiles were delicious!!
One more thing I’d like to mention. They are doing their part in reducing the use of plastic bottles! There is a pitcher in the room & they will fill it with water anytime. Bravo Axkan!!!
We had a lovely time & really enjoyed the beautiful grounds & palapa style surroundings. Thank you!

Leisure Partner

10/10

Exceptional

07 Apr 2021

Verified traveler

Very nice place to stay

Beautiful little hotel on the way to Palenque archaeological site. The bungalow was spacious, the shower was good (plenty of hot water and normal pressure in the shower). 50-60 pesos away from Palenque town if you want to dine there as restaurant of the hotel is a bit limited.

Friends_and_family Family

8/10

Excellent

30 Dec 2019

Rachel

We had a room with a balcony viewing the treetops, which was great. There was air conditioning and a comfortable bed. The bathroom was showing significant wear but overall it was a nice room.

Partner

8/10

Excellent

07 Jun 2019

Verified traveler

Lovely accommodation very close to the ruins. Well stocked bar and reasonably priced food. Great pool area. Well located off the main road and surrounded by places to eat.

Leisure Friends

10/10

Exceptional

24 Jan 2019

Verified traveler

Great hotel about 15 minutes from Palenque Archeological site. Front desk has a contract with a Mexican tour company and will set you up to go to any nearby destinations for a fairly cheap price. Water was warm, rooms and bathrooms were very clean. 10/10 would book again.

10/10

Exceptional

12 Jan 2019

Laura

Beautiful property and friendly staff

We loved our stay here. We slept in many different hotels all over the Yucatán and the bed was so comfy here. We could hear the howler monkeys and roosters in the morning. The hotel is off the main road but signs will easily lead you there where friendly staff is awaiting your arrival.

Partner

8/10

Excellent

24 Nov 2018

Verified traveler

The location is good, the staff is friendly, quiet and nice place

10/10

Exceptional

28 Sep 2018

maggie

Drive through back roads to get here however a very nice spot. Private cabins very nice rooms with balcony looking over the amazing gardens and property. The staff is very welcoming and eager to help with anything. Restaurant was on site and had great food. The main city is about a 10-15 minute drive away.

4/10

Poor

05 Jun 2018

Fred

All right

The place was nice but the owners need to invest into their hotel. The quality of the supplies and the rooms are very poor.

Partner

8/10

Excellent

10 May 2018

Adventurer

A nice place to stay that's close to the ruins. Unfortunately WiFi doesn't reach the rooms so if you need to work, keep in touch, or research the next leg of your trip, you need to do that from the lobby/restaurant. Overall a nice place to stay.

8/10

Excellent

27 Apr 2018

Dominique

Nice place

Family

6/10

Pleasant

05 Mar 2018

L

Decent hotel in the middle of the jungle

When we arrived to this hotel we were pleasantly surprised by the beautiful outdoor spaces and the friendly staff. After a little snafu with our room (first they told us they could not accommodate us with 1 queen bed as requested b/c the room needed to be fumigated. This was fine and we were given a room with 2 full beds instead). When we got to our room, we found it was being used for storage, and full of blankets and covers.) we went back to reception, where we were moved to another room in a different cabana. Although we were no longer next door to our companion, this was alright because we were just across the way. The pool was refreshing after a long hot day of travel in the jungle. We had no hot water (In the evening this was refreshing. The following morning, however, it was dreadful).

Our AC did was difficult to control because the remote didn't seem to communicate well with the unit. But overall the room stayed pleasantly cool for the night.

We purchased a package with included breakfast, and learned that this meant we had included the \"Desayuno Americano\" (American breakfast) plate. (An item on the menu which included orange juice or fruit, eggs any style, toast or pan dulce, and coffee.) I cannot eat eggs, and do not drink coffee so it was disappointing that they would not make any substitutions, or offer me OJ with my fruit and toast, & made me purchase my own bottle of water even tho I was not consuming half of the items included in my purchased package.

8/10

Excellent

15 Jan 2018

Debra Jean

The road into the facility was very rough and had our vehicle been lower, it would have been difficult. They added a number of charges to the reservation that were not anticipated. The facility was nice.

Family

6/10

Pleasant

08 Jan 2018

Jason Taney

Its Very OK

This hotel is neither in town nor near the ruins and it's somewhat disappointing because if the room quality. The hotel grounds are pretty as is the overall appearance but the room itself is not much to be excited about. For the price, meh.

6/10

Pleasant

05 Jan 2018

Luis

Had to drive through bad roads to get in.

Room was not ready at time of check in at 3:35 pm. Towels look torn and worn out. Water to shower was strong and hot immediately. Staff not too customer service oriented, not bad, not friendly neither nor attentive.

4/10

Poor

29 Dec 2017

Ryan

Stay elsewhere

The entryway is very challenging for the car as it’s narrow and unpaved. WiFi is not accessible in the rooms. The AC worked well in the room. The buffet was not good and the servings were not refillled during the last 30 mins when we arrived.

Family

10/10

Exceptional

29 Nov 2017

Enrique

5 star experience

Great overall stay!!! The place is fairly new and very nice. Staff is very friendly From reception (Erica, Mary, Tere) to Restaurant (Gerardo). Our 5 night stay was great in every aspect, spacious room, very nice swimming pool, great food, the travel agency service for tours very efficient. Definitively a 5 star experience.

Family

10/10

Exceptional

21 Oct 2017

Donald

A Clean, Quiet Place

The resort is secluded and quiet. The rooms are clean, adequately provided and serviced. The staff is very friendly and helpful and maintenance issues are taken care of promptly. The bar is well supplied, the pool refreshing and the food at the restaurant enjoyable. The walks are not slippery when wet; I was there at the end of the rainy season. I say this as all rooms are accessible only by short flights of steps. One other thing: Do not use the tour company they are affiliated with. Go into town and book at a travel agency. There is a very friendly office on the edge of town coming from the resort. I say this because the tour we took booked at the resort, shuffled us around and had us return to town, not the resort, in the cab of a pick-up and we needed a cab back to t he resort to finish the trip. There is no playground for kids other than a wading pool. If I ever return to Palenque, I will book this resort for its seclusiveness and privacy.

Partner

10/10

Exceptional

09 Jan 2017

José calle

unforgettable gate away

awesome

Partner

6/10

Pleasant

14 Nov 2016

Sonia

The location of this hotel is right off the road to the Palenque ruins, which is very convenient, The pool adjacent to the lobby gives the feel of an oasis in the middle of the jungle. Visually, the property is lovely, even the stairs that lead to the rooms. Climbing all these stairs with luggage is a workout though.

Partner

10/10

Exceptional

18 May 2016

Verified traveler

Everything Perfect

Excellent location, perfect atmosphere, great Service.

6/10

Pleasant

29 Mar 2016

Verified traveler

Palenque

We unfortunately had cloud cover and then deluging rains while at the ruins but still a wonderful site.

Partner

8/10

Excellent

17 Feb 2016

Paul

A nice hotel in a good setting to see the ruins

Lovely hotel with a nice pool area. Rooms were very big with a nice bathroom and hot water. Lovely jungle setting and about a 30 minute walk into town and the ADO. Not too far from the ruins in a collectivo.
Standard prices for drinks, did eat one meal there, nothing special really wouldn't bother eating there again although service was quick and friendly. We had limited wifi in the room mainly because we were close to the pool which does have good wifi reception there and in the bar and restaurant areas.

Partner

8/10

Excellent

25 Jan 2016

Marcin

Hidden stay in the jungle

Very pleasant stay. There was a bit of problem with booking but it was promptly sorted.
The location is amazing, in the middle of jungle, close to Mayan ruins.
There is swimming pool.
Don't take breakfast option - it's just toast, jam and few fruits.
Better to buy omelette...

Partner

6/10

Pleasant

22 Jan 2016

Mark

Nothing Special

The Hotels.com listing for this hotel says \"Internet -Free WiFi in public areas-Free WiFi in rooms\" There was only internet at the bar by reception, none in the room and none 30 feet away in the restaurant. And it was slow if it worked at all.The rooms are just OK nothing special, cute little buildings but not great. The food in the restaurant was good, there is a buffet for lunch no dinner service. I didn't stick around in the morning so I do not know if breakfast is served. The road into the hotel is very rough dirt
ock road, it would be really bad if it was raining.

6/10

Pleasant

18 Jan 2016

Verified traveler

Good Value Here.A couple of tips if your driving

Good,quite location.I found the reception/check-in/check-out excellent.The restaurant OK,but not great.Has a nice pool and sitting area.Before making my booking I read reviews that indicated dissatisfaction with there not being breakfast or internet included during their stay.I cannot understand these comments as the hotel does not offer them on the write up when you make the booking.So, I would suggest reading in full what is being offered prior to making the booking.

If travelling by car you will find lots of free parking at this hotel.The hotel is located off the road leading to Palenque.It is well sign- posted.We used a TomTom GPS with mexico maps which placed the hotel accurately.Parking at Palenque is available and free (but bear in mind you have to pay to take the car into the Park area).You can even have the car washed while you are parked.somebody will likely approach you when you park.Also, if you are going on to San Cristobal de Las Casas ater your vist here (or coming to Palenque from SCDLC) read if there are any advisories out about this road as there have been some nasty experiences.The most recent being about the bus.

There are a couple of large supermarkets in the town of Palenque where,in one of them at least , you can buy BBQ chicken,fries etc to take out An ATM is here as well. There are many restaurants in this area.

8/10

Excellent

12 Jan 2016

Farid

Nice Retreat

We enjoyed our stay at Axkan Arte Palenque. It was a Unique experience.

Partner

6/10

Pleasant

17 Jul 2015

Verified traveler

Venue has potential but staff need more experience

This place opened 6 monthsago and we arrived just before the high season. The hotel was still doing renovations in preparation for the high season so there was quite a lot of mess and debris around. I would assume that will be cleared up in the weeks to come.

Unfortunately the service here was pretty terrible. The staff don't seem to have a system for handling guests bookings or purchases while there. Several times we were asked to pay a bar and meal bill that we paid on the first night ( which we only paid because we were allowed to pay on check out.). It took 48 hrs to resolve this issue. On top of this we booked a tour which was supposed to leave at Midday. We were told by the receptionist when we came down at 10am for breakfast that we were an hour late for your and we had kept everyone waiting. Not only did they not send the English speaking receptionist to tell us about this, the did not resolve the issue for us, we just had to jump of the bus.

The hotel has a lot of potential, it will be pretty once finished and is in a good location for the ruins... But the staff need to get their act together.

Partner

6/10

Pleasant

23 Jun 2015

Verified traveler

Nice place but grumpy staff

Very nice location if you can appreciate being close to nature. The poole also looked very nice. Generally very pretty surroundings. The room was okay with an interesting layout and design.

The service personnel were however very grumpy looking and do give the unwelcoming feel.

Partner

6/10

Pleasant

12 Mar 2015

Alex

Good hotel near ruins

Good hotel for this placement. Near Palenque ruins and in the natural wood - beautiful place. No internet, no any mobile connection, poor breakfast (one instant coffee, one glass of juice or fruit and a few small toasts). Good rooms with comfortable beds and a/condition. Nice patio.

10/10

Exceptional

01 Jul 2026

Luz Maria

Un hotel excelente muy recomendable

10/10

Exceptional

08 May 2026

Stephanie

Muy bonito, con mucha vegetación, habitaciones limpias y con clima, tiene un restaurante pequeño y alberca, silencioso y tranquilo para descansar.

Business

8/10

Excellent

05 May 2026

fer

Ok

Business

6/10

Pleasant

27 Apr 2026

Adriana

lo malo 1 de las 2 habitaciones olía mal pase a recepción y amablemente me cambiaron a otra en mejores condiciones, los baños deteriorados, regaderas vencidas herrumbradas, el minisplit de 1 de las 2 habitaciones goteaba agua,
cortinas rasgadas, la alberca con el agua muy turbia, el restaurante al parecer es de otro dueño precios accesibles pero no tienen variedad, relación precio calidad - aceptable, el viaje fue corto un fin de semana con mis hijos adolescentes, me tocó una habitación mejor que la de ellos.

Family_with_children

4/10

Poor

19 Apr 2026

jorge luis

Los pasillos llenos de tierra
El clima funcionaba con mucho ruido
Fue todo un problema realizar la factura

Partner

6/10

Pleasant

01 Apr 2026

Jorge

La propiedad está bonita, los empleados x.

Family

10/10

Exceptional

24 Mar 2026

Yessica

Si muy bien todo

Friends

6/10

Pleasant

17 Mar 2026

Alejo

No apto para jente adulta o con problemas para
Caminar hay muchas gradas

Partner

8/10

Excellent

08 Mar 2026

MANUEL ALBERTO

La alberca estuvo bien. Aspectos a mejorar mantenimiento de la habitación. La habitación limpia.

Family_with_children

10/10

Exceptional

18 Nov 2025

Cecy

Todo excelente solo estuvimos una noche de paso pero fue excelente la atencion

Leisure Partner

8/10

Excellent

10 Nov 2025

Ingrid

La habitación no cuenta con cafetera a como indica la página. El hotel el sencillo pero bonito, eso sí, no lo recomendaría para adultos mayores ya que solo hay escaleras para llegar a las habitaciones

Leisure Family

8/10

Excellent

22 Sep 2025

Mario

Buen servicio y precio accesible. Áreas comunes sucias (alberca con agua muy turbia) e instalaciones del baño muy deterioradas

Business Friends

6/10

Pleasant

15 Mar 2025

Irma Blanca

Bien

Llegue muy cansada y hay que subir escaleras, después de todo el día caminar y subir y bajar escaleras. Fue lo que no me gusto. Su comida es buena., no cuentan con teléfono y aunque informe fueran por maletas a x hora no fue así, tuve que cargarlas

Partner

10/10

Exceptional

03 Mar 2025

Jose

Las instalaciones son muy buenas así como el servicio del personal

10/10

Exceptional

24 Feb 2025

Mariel

Alrededores todo verde, el personal muy buen servicio, siempre alegres, limpieza buena

Leisure Family

6/10

Pleasant

17 Sep 2024

Adriana

El hotel cómodo para lo que es descansar

6/10

Pleasant

23 Aug 2024

Verified traveler

Agradable

Lugar tranquilo,agradable en dónde puedes pasar unos días en familia aunque tiene muchas áreas para mejorar y mantenimiento. La habitación se siente el olor a humedad . El personal es amable. El costo del buffet es accesible aunque no es muy extenso el menú pero por el costo me parece justo y delicioso. Cómo sugerencia en el jardin de la alberca deberían de fumigar porque si hay muchas hormigas en el pasto y darle mantenimiento alas áreas verdes. En general el hotel me pareció agradable para la estadía.

Friends_and_family Family

8/10

Excellent

21 Aug 2024

Verónica Haydée

Esta bonito para entrar tiene que ser a fuerza en auto x que so. Como dos kilómetros en terreno baldio y pues no recomendable salir caminando

Leisure Family_with_children

8/10

Excellent

04 Aug 2024

Daniel

La naturaleza lo hace único y tranquilo

10/10

Exceptional

13 Jul 2024

Röss

Excelente lugar

Leisure Partner

8/10

Excellent

05 Jul 2024

Julio

La entrada hacia el hotel es muy reducida, el estacionamiento pequeño

Leisure Partner

4/10

Poor

02 Jul 2024

María Silveria

llegando al hotel y se fue la luz toda la noche, no hubo la oportunidad para descansar, debido a que veníamos viajando,

Leisure Family

10/10

Exceptional

15 Jun 2024

Heiner

Bonito lugar

Leisure Partner

8/10

Excellent

30 May 2024

Olga Noemi

Agradable

Buena atención y muy tranquilo el lugar pero falta mejor servicio a la habitación

Partner

10/10

Exceptional

27 May 2024

david

Un lugar exelente si el plan es una estancia corta para relajarse y escapar de la oficina la comida es rica y bien servida.
Muy bien cuidada las instalaciones y el sonido de las aves al despertar es maravilloso

Leisure Family

10/10

Exceptional

22 May 2024

Candelario

Esta tranquila, muy Ecologicos, muchas areas verdes y muy buena atencion.

Leisure Family_with_children

10/10

Exceptional

07 May 2024

Celia

Excelente experiencia, un lugar muy cómodo al aire libre

Leisure Family_with_children

6/10

Pleasant

06 May 2024

Margarita

Las habitaciones son muy viejas, el clima tiraba agua, una de las cortinas estaba desgarrada, el agua de los baños tenía un olor a óxido. El personal muy amable y buena ubicación, es lo rescatable.

Leisure Family

10/10

Exceptional

10 Apr 2024

Erick Jaír

Es un lugar muy lindo y tranquilo!

Leisure Family_with_children

10/10

Exceptional

06 Apr 2024

Sandra

Me gustaría que le pusieran reflector a la alberca, xq ya que oscurece no se ve nada

Leisure Family_with_children

8/10

Excellent

06 Mar 2024

Eunice

😃

Leisure Family_with_children

8/10

Excellent

26 Feb 2024

MIGUEL

Lugar muy bonito

Leisure Family

10/10

Exceptional

12 Feb 2024

Verified traveler

Muy bien

Dentro de lo que cabe todo muy bien, lo que deberian de mejorar es que este un poco mas limpia la alberca por que le caen muchas hojas de los arboles y que acepten pago con tarjeta en restaurant y bar a cualquier hora

Business

10/10

Exceptional

13 Jan 2024

Sara guadalupe

Es super bonito, las habitaciones muy limpias

Leisure Family

10/10

Exceptional

04 Jan 2024

ERIC SALVADOR

La alberca es genial, el bar y el restaurante cuentan con mucha variedad. Las habitaciones con mucho espacio y en general es un lugar tranquilo.

Leisure Family_with_children

6/10

Pleasant

01 Jan 2024

Quetzy

El concepto esta muy bien, pero esta muy descuidada y lo atienden unos chavos que a penas y te dan los buenos dias y que todo les da igual

Leisure Family

10/10

Exceptional

25 Dec 2023

Sabrina

El hotel está excelente, todo el personal es muy amable y atentos. Lo único malo que tal vez no tiene que ver con el hotel pero las calles para accesar están demasiado angostas y en mal estado

8/10

Excellent

03 Dec 2023

Jorge

Todo muy bien en lo general

Leisure Family

10/10

Exceptional

01 Nov 2023

Oscar Ramon

Muy bien

2/10

Poor

04 Oct 2023

claudio

No me dieron opciones al tener un percance en la reservación.

Leisure Family

6/10

Pleasant

13 Aug 2023

Raymond

Très déçus

Cet hotel pourrait être très agréable si il était remis en état. On dirait qu’il a été totalement laissé à l’abandon. Les draps et rideaux troués, les fauteuils de la petite terrasse tombent en morceaux, la piscine n’est pas aménagée ( seulement de la terre avec un peu d’herbe) , des odeurs terribles d’égout dans le restaurant, et j’en passe…. Les photos sur internet sont trompeuses.

Friends_and_family Friends

6/10

Pleasant

09 Aug 2023

Erika

La estancia fue buena, solo el personal dejó mucho que desear, el único que nos trató amablemente fue el chico de recepción de la mañana.

Leisure Family

10/10

Exceptional

28 Jun 2023

Lourdes

Hotel

El hotel es muy bonito, solamente le falta en las habitaciones, tener tapete para cuando te vallas y una toalla para las manos.
En el restaurante un poco de más diversidad de platillos típicos de la Region

Friends_and_family Family

10/10

Exceptional

26 Mar 2023

Carlos

Sin comentarios

Leisure Friends

4/10

Poor

22 Mar 2023

Dr. Heiner

Nicht empfehlenswert.

Leisure Family

4/10

Poor

05 Dec 2022

Roberto

Fue decepcionante encontrar que nada era como en las fotos… La alberca terrible y sucia, las habitaciones más o menos pero ropa de cama y toallas pésimas, rotas o viejas. El clima goteando y ningún control servía. Al llegar nadie nos ayudo con el equipaje aún viendo la cantidad que llevábamos. En general no vale lo que cobran.

Leisure Family

4/10

Poor

29 Nov 2022

Ma. Guadalupe

Hotel viejo, con un olor feo a humedad, la alberca muy pequeña, no se parece a lo que te muestran en las fotos, para llegar el camino es de terracería.

Leisure Partner

4/10

Poor

17 Oct 2022

Verified traveler

Malisimo

Pesimo servicio, uno de los meseros fue muy grosero y hasta nos amenazo, ademas solo tuvimos agua caliente el primer dia, de ahi nunca regreso el agua caliente, y el ultimo dia ya no habia agua en el baño

6/10

Pleasant

09 Oct 2022

Ema Luz

Es una buena ubicación, pero podrían mejorar la experiencia y habitaciones

Leisure

6/10

Pleasant

18 Aug 2022

Monica

El lugar está bello pero los colchones hace falta cambiarlos me lastimó la espalda.

Leisure Family

8/10

Excellent

31 Jan 2022

Javier

Un gran lugar para visitar palenque ya que está cerca de las ruinas

Friends_and_family Family

10/10

Exceptional

02 Jan 2022

MARIO

En general bien, el hotel comido en medio de la naturaleza

Friends_and_family Family

4/10

Poor

29 Dec 2021

Silka

Gute Betten, Badezimmer alt mit Schimmel auf dem Boden, kein warmes Wasser, schmutzige Handtücher, keine Liegen am „Pool“ nur Stühle.

Friends_and_family Family

8/10

Excellent

27 Sep 2021

Ana Karen

Muy bonito lugar

El lugar está bonito, las cabañas muy bien acondicionadas, el servicio de restaurante y la atención de todo el personal excelente, tuvimos un pequeño inconveniente por la primer habitación en cuanto al olor a la humedad e inmediatamente nos cambiaron de habitación, excelente trato, la comida muy rica, la alberca súper limpia, me gusto mucho, el único problema que veo es llegar hasta el lugar, es un poco complicado por la ubicación, pero en carro particular o taxi está perfecto

Friends_and_family Family

6/10

Pleasant

24 Aug 2021

Verified traveler

Regular

Viajamos con niños y la VDD no nos pareció un hotel familiar, más q nada por la limpieza. Es más para ir de amigos o en pareja porq es económico.el hotel está en una entrada de la calle principal como 400 mts aprox de terracería . El check in nos hicieron esperar media hora porq la habitación aún no estaba y cuando la vimos parecía q no la habían limpiado. Los olores en el baño, las losetas con moho puff. Muchas hormigas y escarabajos en la habitación. Humedad en las paredes. La cama muy cómoda, pero de nuevo las sabanas manchadas las almohadas hechas bolas da mal aspecto. No creo q regresemos.

10/10

Exceptional

05 Jul 2021

Verified traveler

Todo muy bien. Nos encantó nuestra estancia. Las camas muy cómodas, todo limpio y la alberca excelente después de un día largo en las ruinas.

Leisure Family

6/10

Pleasant

12 Apr 2021

Lucio

Más o menos

Mi reservación no fue clara, me quedé con la duda del derecho a desayuno buffet.
No hubo internet en la habitación.
No pude paga con tarjeta por falta de señal en la terminal.

Friends_and_family Family

6/10

Pleasant

05 Apr 2021

Verified traveler

El hotel no está en las condiciones como se miran las fotos, visiblemente se nota falta de mantenimiento, la atención de la mayoría del personal no es la adecuada, falta mejorar los servicios que hagan cálida la estancia y realmente valga la pena lo que uno está pagando, porque te cobran pasta las botellitas con agua

Leisure Family_with_children

6/10

Pleasant

05 Apr 2021

Claudia

Una noche fue suficiente!

La alberca es muy pequeña, había mucha gente conocida entre ellos que ingerian bebidas alcohólicas dentro de ésa área por lo que no sentí confianza de usarla con mi familia.

El estacionamiento estaba horrible. Habían limpiado el zacate y lo regaron por el suelo formando un \"colchón\" de unos veinte Cms. Ya estaba muy seco con riesgo de encenderse con algún cigarro o que alguna serpiente se ocultara.

El camino de acceso al hotel es reducido a un vehículo y con baches. Es de difícil acceso desde la carretera.

Requerí colchas adicionales y no tuvieron. Sólo me dieron dos sábanas. No hay colchonetas o catres extra.

La señal de televisión es mala. La regaderas y llaves de agua necesitan mantenimiento. Se escuchan los ruidos y voces de las habitaciones contiguas.

Friends_and_family Family

2/10

Poor

07 Feb 2021

Verified traveler

El hotel es lindo. Las instalaciones son buenas. El precio es bueno. Pero me tocó una habitación sucia , sábanas manchadas , baño sucio y recién usado. La atención ha sido PÉSIMA. NO LO RECOMIENDO

Leisure Family

2/10

Poor

08 Jan 2021

mathias

El hotel es subestándar y no corresponde a la categoría que pretende ni a nivel de precio ni a nivel de su propia promoción. Las fotografías son de una época anterior y no reflejan el estado medio abandonado presente de la construcción. El proyecto hotelero visiblemente nunca fue acabado y ninguna inversión nueva ha sido hecha para mantener lo que que ya existe.
Los cuartos huelen feo, las toallas tienen agujeros, las cobijan huellen a transpiración de los huéspedes anteriores, los muebles son desgastados y la puerta al jardín privado ya no abre. La ducha es de material barato e se inunda todo el cuarto al momento de bañarse. El internet no sirve. El servicio es amable, pero el personal es mínimo.
No recomiendo a nadie el hotel. Hay muchas alternativas con mucho mas categoría en Palenque para un precio similar.

Business_and_leisure Family