Name: Villa Mercedes Palenque
Address: Km 2.9 Carretera Palenque-Ruinas, Palenque, 29960, MX

10/10

Exceptional

29 Oct 2025

Opher

Did not have breakfast

Partner

10/10

Exceptional

26 Mar 2025

Rachel

Palenque

We had a wonderful stay in Palenque! The grounds of the hotel are beautifully maintained and clean! The rooms are comfortable and clean! We enjoyed our stay!😊

Partner

8/10

Excellent

14 Mar 2025

Ana

Quietly hotel, the tv in the room terrible.

Leisure Family

8/10

Excellent

09 Feb 2025

Monica

El hotel no parece VIP ni 5 estrellas, cuando mucho 4 por lo sencillo de las habitaciones y la falta entrenamiento al personal de recepción para que sean atentos y ofrezcan una bienvenida/despedida acorde a la categoría del hotel. Ni siquiera los botones tuvieron atención de preguntarnos si necesitabamos ayuda con las maletas o llevarnos a nuestra habitación. El personal de la alberca muy amable.

Leisure Partner

10/10

Exceptional

31 Dec 2024

David

Loved It - Wish We Had Stayed Longer

We loved this place! Definitely a return place for us. We were sad we were only there for one night - passing through Palenque. It’s a big property, with rooms spread out in many areas, and such a gem in the jungle. We will return.

10/10

Exceptional

27 Nov 2024

Laura

El servicion estubo estupendo y nuestro mesero siempre muy amable con mi familia .

Leisure Family_with_children

8/10

Excellent

23 Nov 2024

John

3 nights at Palenque

Leisure Partner

10/10

Exceptional

19 Nov 2024

Scott

Clean and close to the Ruins and Alexus EcoPark

Staff was friendly and helpful with making our stay in Palenque a pleasant one. Close location to ruins (10 mins away by car) Alexus EcoPark is just a 5 min walk away and is must see!!

Partner

8/10

Excellent

17 Nov 2024

John

Close to ruins. Beautiful pool

Leisure Partner

8/10

Excellent

05 Nov 2024

Leonardo

Everything was really excellent except the food soo bad.

Leisure Family_with_children

4/10

Poor

26 Aug 2024

Maria

They gave me a room very far away and we had to walk in the heat, then I realized they had golf carts and they never offered me one, they didn't give us a welcome drink, the spa service was very mediocre, the pool was very full of people who I don't think were staying at the hotel and the guests who were in the next room were super noisy.

Leisure Family

10/10

Exceptional

08 Aug 2024

Alvaro

Everything

10/10

Exceptional

21 Jul 2024

Veronica

Check in was fast and friendly. The property is surrounded by the beautiful jungle.
The area is very humid so you feel the humidity smell in the room as we arrived but it went away when we turned on the ac.
We had a very pleasant stay in this hotel

Leisure Family

8/10

Excellent

07 Jul 2024

Veronica

I reserved two rooms with Expedia. For some reason a staff member did the check-in in one of the rooms before we got there. The lady in the front desk didn't know what happened and it took her a while to find out. She didn't provide much information to us and wasn't particularly kind. She never apologized for the delay with the check-in. We were tired and didn't appreciate the wait.
Other than that we had a good stay in the hote.

Leisure Family

10/10

Exceptional

09 Jun 2024

joe

The food at the restaurant is very good, reasonable prices, breakfast was also great, big variety from omelets to barbacoa. You could probably pay more by going out for food.

Leisure Partner

10/10

Exceptional

25 Apr 2024

Dolores Y

We weren’t here for long but our stay was amazing.. super clean, and the staff was super friendly and nice. The food was also.

Leisure Family

6/10

Pleasant

09 Feb 2024

Nemer

Breakfast in a hotel like this should have been included in already high price of the hotel.

Leisure Partner

10/10

Exceptional

05 Jan 2024

Alexander

Bar at pool is so nice just grab what you want get the bill at your seat and personal hammock is a nice touch

Leisure Partner

8/10

Excellent

07 Nov 2023

Verified traveler

Clean and Friendly

nice size resort, friendly staff, good restaurant and pool. The spa is cheap rates and clean. You must pay for every meal and drink at the time of use. They dont bill the room so must pay all the time and tips are in cash.

Partner

8/10

Excellent

21 Mar 2023

Michael

It was convenient if you are going to the ruins or booking tours in the area…. Palenque isn’t much, but the the jungle like atmosphere is very unique…..

Leisure Partner

10/10

Exceptional

01 Mar 2023

Evelyn

Very beautiful and quiet

10/10

Exceptional

15 Jan 2023

Philip

Great Location for Visiting Mayan Ruins

This property is in a lush, spacious setting, with well-maintained grounds. The staff is attentive and helpful. The rooms are clean and roomy, but the room decor needs to be improved with regional art. Breakfast was good; Dinner was average. Overall, this is an excellent place to stay in terms of location and atmosphere for a visit to the Mayan ruins of Palenque.

Partner

8/10

Excellent

29 Nov 2022

Agustin

El lugar es hermoso. Muy limpio y el personal muy amable

Leisure Family

10/10

Exceptional

20 Mar 2022

Jharumi

Quite and secure

10/10

Exceptional

12 Dec 2021

Christopher

Great Hotel near Ruins

Beautiful grounds, very nice room, great restaurant, and only about 7 minutes from the ruins. Plus it is pet-friendly. And, very affordable.

Friends_and_family Family

10/10

Exceptional

14 Nov 2021

Ana Gloria Garcia

Hermoso Hotel , muy limpio , tranquilo. En medio de la naturaleza

Leisure Family

6/10

Pleasant

21 Sep 2021

Verified traveler

Do not stay here if you have medical devices.

Beds were extremely uncomfortable.

Hotel does not have any generator backup and power in the area is unreliable, this is important information for anyone who needs medical devices.

The service, the look, the people were all great, but those two things are deal breakers. Not a safe place to stay if you don’t have batteries for your devices.

Partner

10/10

Exceptional

06 Sep 2021

Dolores Mary

Great location,nice surrounding,very clean,food very good,
And pet friendly 🤗

Leisure Friends

10/10

Exceptional

18 Aug 2021

Rosanne

Beautiful hotel near the ruins

The hotel and grounds are beautiful. The rooms are large. We arrived in the evening, staying one night. The next morning we took a short taxi ride to the ruins at Palenque. The hotel kept out luggage for the morning and allowed us to enjoy the pool until our transportation picked us up at 4:30 pm to return us to San Christobal de las Casas.

Partner

10/10

Exceptional

15 Aug 2021

Verified traveler

Great architecture in harmony with nature.

Leisure Partner

10/10

Exceptional

26 Apr 2021

Verified traveler

The landscape is beautiful!

Leisure Family

8/10

Excellent

10 Apr 2021

Verified traveler

Hotel is OK, surrounded by nature. Personnel working are frindly but not very well trained ans in some areas understaffed

Leisure Family

8/10

Excellent

02 Apr 2021

Verified traveler

It’s a beautiful property with emaculate gardens, pools, the rooms were spotless clean, AC and fans that worked amazing, hot water, the kindest staff. We absolute adored Freddy, Riejor, Christian and Heber. They were very accommodating.
The food was the same menu everyday. They had a lot local foods. The only thing I’d recommend is maybe a few more options of food on the food. It felt like the same food prepared differently. Add more vegetables to the menu. Maybe Jackfruit.
Another recommendation, Offer tours to the region. Or at least have a tour guide to call. We had to arrange all that on our own.
We also booked and prepaid for a room for 3 and they only have rooms with one bed or two small doubles. No rollaways. That was Travelocity’s thing advertising they could offer a room for 3.

Leisure Family

10/10

Exceptional

07 Jan 2021

Verified traveler

Beautiful hotel, really nice room, the view is amazing, the gardens are stunning, the services is great.Overall is a wonderful place to stay.

Leisure Friends

10/10

Exceptional

04 Mar 2020

Blanca L

I love the place, it’s a beautiful landscape, ambient and the service is so good. The hotel is close to the town where you can find different places to visit or to eat.

The buffet in the hotel’s restaurant is so good.

Business Friends

8/10

Excellent

30 Jan 2020

CA2

Our room was spacious and clean. Beds a little hard, but OK. Bathrooms clean with adequate counter space and large shower. Air conditioned. Nice view and hammock outside our door. Beautiful grounds with large pool and 2nd smaller pool - very welcome after hot day at the ruins. Staff speak little English. Overall very nice resort-like hotel. Our major complaint is that the food is terrible.

Leisure Family

10/10

Exceptional

21 Jan 2020

Julio

Great Hotel!

The hotel was very well maintained and located close to the Archeological Site of Palenque. The staff is very friendly and helpful.

Friends_and_family Family

8/10

Excellent

14 Jan 2020

Verified traveler

Grand and cold

The hotel is very nice, the pool and grounds are well maintained, and the rooms are superbly clean. We are a family of 3 who love travelling and supporting local places. I found the entire cleaning and support staff to be very warm, helpful and accommodating, however, the front desk staff was very cold and not very helpful. Our requests for a hammock to be hung outside our room (as is the case with every other guest who checks in) was met with reluctance and we never got one. In addition, any other requests for Wi-Fi passwords, etc were met with dismay and lack of interest. We will not be staying here again, as for the price, we can go next door (much warmer place and excellent food).

Family

8/10

Excellent

17 Jul 2019

Mark

Great for a couple of nights

A really nice place to stay and visit the nearby ruins. The staff are friendly and welcoming but unsurprisingly speak little English - however a little patience means it is easy enough to be understood. They were most helpful in arranging transportation and taxis and I’d be very happy indeed to stay there again. The room was spotless and well appointed, the bathroom great and the air-con very good indeed - a necessity given the tropical temperatures and humidity. The ruins at Palenque are some of the most outstanding in this beautiful country and this was a good place to stay and explore them.

Friends_and_family Friends

8/10

Excellent

25 Apr 2019

Robert

A nice place. Close to the ruins. There are 2 pools. The restaurant is for bus trips but there are other places nearby.

Partner

10/10

Exceptional

22 Apr 2019

Eric

Lovely pool, rooms perfectly nice. Wifi not so great.... but overall an excellent place to stay, near the ruins of Palenque.

8/10

Excellent

14 Jan 2019

Ricardo

Good overall, 3.5 stars is right.

Good hotel. The pool area is good. The dining room seams like there is not much going on. Not too many options on the buffet, but I guess most people choose to eat somewhere else. The few items they have on the buffet, they are good, decent. The room service food is also good. Service was overall good except for a not so friendly waiter. The massages at the spa are really good, and considerably cheap, about $25 for 45 minutes. I got back to back days of massages and felt great. We stayed at the suite with a separate living room. Both room and living room were very spacious. We found a large spider running on the floor one night. But I guess being in the jungle you just can't avoid all of the insects. Overall is a good hotel with no amazing finishes or services but does the job if you want to stay very close to the ruins in the middle of the jungle. We saw wild birds flying by. Also, next door is the Bajum restaurant (currently #1 in Palenque on trip advisor). And outside the hotel there is the van stop where you can be taken to the ruins or downtown for 20 pesos ($1).

Family

4/10

Poor

02 Dec 2018

Verified traveler

The grounds were well landscaped with spa and 2 pòols but what my room was moldy and far from usable WIFI service which made it impossible to work in the room. The staff refused to change my room claiming the hotel was solded out.

Business_and_leisure Partner

6/10

Pleasant

04 Nov 2018

C

In the room:
No bar fridge. No cutlery for coffee. Only a coffee maker and cups. (What if you want tea?) No sugar or milk provided in less you have the one coffe packet they provide which when you tear open you can find sugar and powdered milk.
The wifi is very slow and they only have one sign in for the whole resort. When I asked for tech support as my laptop couldn’t get online they didn’t know how to deal with it and offered no tech support.
There are no shuttle services offered or available from the hotel. There is public transport at 20pesos a ride to town or palenque but you need to take a taxi to palenque airport.
The food is expensive and ordinary

8/10

Excellent

17 Sep 2018

andy

A wonderful respite.

Close to Palenque, and to the town. Easy in and out. Very friendly staff, very helpful. Good food. In a six week trip around Mexico, one of the very best. Would recommend to anyone.

Partner

10/10

Exceptional

11 Aug 2018

Verified traveler

Nice. Close to the ruins. Kids friendly.

10/10

Exceptional

20 Jul 2018

Rick

We really enjoyed the grounds with the trees and the gardens and the two pools were very nice. The beds were a little too firm but we still slept fine.

6/10

Pleasant

11 May 2018

Verified traveler

ok hotel

stiff beds, no wi-fi at rooms, waiter poured coffee with milk and then charged me as claimed: i didn't ask to take it away. the hotel is quite old and not so comfortable location as you need to take taxi everywhere.

8/10

Excellent

04 Mar 2018

Verified traveler

Excellent Except for Very Slow Restaurant Service

My wife and I arrived as independent travellers - not part of a tour group. The only thing we found to be less than perfect was the service at restaurant and bar. Incredibly slow, particularly given there were few other guests and no tour groups during our visit.

10/10

Exceptional

30 Jan 2018

Miguel

Very nice hotel

Very beautiful hotel with lots of colorful Gardens very close to the jungles and Mayan Cities

10/10

Exceptional

13 Nov 2017

Erich

Excellent hotel

Very well run and maintained hotel.

Partner

8/10

Excellent

05 Aug 2017

Verified traveler

Very Nice place, however the restaurant has a very limited menu and the atmosphere is not too pleasant. Seeing as there isn't much else close by this you are stuck with it. Also the bar could be open longer in the evenings. Overall a very nice place though and very helpful staff.

Family

6/10

Pleasant

13 Apr 2017

Verified traveler

Average hotel

For the price, this hotel disapponted in many ways. The service was average, the room was fine but nothing special. The bed was not very comfortable but was acceptable. The grounds were beautiful with multiple pools and views of the jungle. We also appreciated the air conditioning. Super close to the Palenque ruins, but would look for something cheaper.

Partner

8/10

Excellent

03 Apr 2017

Verified traveler

Bungalows

Great \"jungle\" experience, beautiful facility, friendly staff.

8/10

Excellent

31 Mar 2017

Verified traveler

Nice \"jungle experience\"

Great hotel, I would stay there again. The only critique is: the beds could be a little softer.

6/10

Pleasant

06 Jun 2016

Verified traveler

Nice hotel, close to the ruins. Restaurant food was decent. Nice breakfast buffet. Only major issue was the air conditioner in the room leaked water on the tile floor every night/early morning during my four night stay. It was reported each morning, but was never fixed.

Family

8/10

Excellent

14 Mar 2016

John

Nice Hotel with a litle more professionalisme.

The Hotel is very nice.
Some recetionist are very lovely, others need to be teached, and must be more in the work with all her personality. El Hotel es muy recomandable...

Family

10/10

Exceptional

07 Feb 2016

Jesse

Benz

Great place super close to ruins. Golf cart dropped us at our room. Need some people at front desk that speak English.

Partner

8/10

Excellent

23 Jan 2016

Robert

A great hotel at a great location

We chose this hotel because it was on the main road to the ruins and only a few miles away. We didn't expect it to be as nice as it was. What a great surprise! It served as an excellent base to visit Palenque twice and to serve as a jumping off place for an excursion to Bonampak. We'd go back again in a minute!

10/10

Exceptional

11 Jan 2016

Christine

Comfort in the jungle

We really enjoyed our stay at Villa Mercedes Palenque. The rooms were comfortable and the ambiance was quite pleasant. There were 10 of is in 4 rooms so not all rooms were in the same bungalow, but it was ok. We enjoyed the jungle sounds in the morning and had the fantastic opportunity of watching a flock of parrots chattering in a tree and even watched them fly around. Never knew how much noise they make!
That said, please keep in mind that you are in a rain forest and you may have a critter show up in your room. So if the potential visit of a spider in your bathroom is an issue for you, then maybe you should think twice about heading to this region. For the same reason, it would be wise NOT to leave room service dishes outside your room door, as this invites jungle critters to visit you. (Our neighbors did this!) Finally, please also be sensitive to the economics of the region. Chiapas is one of the poorest states of Mexico and hotel resources may not always be easy to come by. If your hotel towel has a slightly frayed edge, don't get hung up on it; remember where you are and appreciate the beauty of the region and the hospitality of the staff to make your stay in the rainforest a comfortable one.

Family

6/10

Pleasant

27 Dec 2015

Verified traveler

Nice location, nice hotel, useless staff, bad food

Hotel staff have no clue about hospitality. No-one speaks English but the problem is they don't even make the effort to try and communicate by speaking a bit slower

8/10

Excellent

29 Jul 2015

Alberto

Nice hotel. Not enough Wi-Fi

Very nice resort in the middle of the jungle.
Nice pool. The room was clean and very comfortable with blackout curtains.
The buffet was ok, not everything was good and sometimes they ran out of some dishes.
Wi-Fi only in the lobby.

Partner

8/10

Excellent

19 May 2015

Verified traveler

Good option for Palenque

Lovely hotel that's probably one of the best options in the area. The restaurant isn't very good and the waitstaff could use som training, but the overall service at the hotel was good. I made a mistake during the reservation and messed up the dates (Ibarrives the day I was supposed to check out), and they didn'take a big deal outvof correcting my mistake at no extra cost. The rooms are clean and atractive (ask the hotel to put up a hammock outside your room!), but the beds aren't very comfortable.

Family

8/10

Excellent

12 Mar 2015

Verified traveler

Good for relaxing...

Nice getaway place. The hotel is perfect for just taking it easy in a nice natural setting. The service was very friendly and helpful.

Partner

10/10

Exceptional

31 Jan 2015

Mary Cheryl

Quality resort

Beautiful resort hotel. Large rooms, excellent bath and shower and a good restaurant. A quality stay.

Partner

6/10

Pleasant

16 Jun 2014

P

OK for the area, but nothing special

We arrived early in the morning and were pleased to be able to check-in straight away. Indeed the front desk and service was the best part of the hotel.

Otherwise, rooms were adequate considering the price, with wifi only available in communal areas. Pool didn't look clean (green film along bottom).

Overall my impression is that this is probably one of the better hotels in the area, but lack of quality competition keeps prices high.

Partner

10/10

Exceptional

29 Mar 2013

Verified traveler

A Treasure in the jungle

Friendly staff, beautiful pool and great spa

8/10

Excellent

11 Jan 2013

Verified traveler

Very nice hotel but not great restaurant service.

Because of the range of fairly mediocre hotels offered in the Palenque area, we didn't have great expectations of this hotel, thinking it might be the best of a bad bunch. But, we were pleasantly surprised. It far exceeded our expectations. The room was cool, with fan and aircon, with a large, king-size bed and a great bathroom. The pool was lovely and the receptions staff couldn't be more helpful. The only thing that let the place down were the serving staff in the restaurant. They were cheerful enough and willing enough but they just weren't trained or managed very well. On our second night, one of the waiters seemed to take charge so it was much better but on the first evening and at both breakfasts, it was rather farcical. If they could just sort this out, I would give this hotel 5 out of 5.

4/10

Poor

06 Jan 2010

Ioannis

Not what I expected for the price

Nothing went well. Too expensive for Mexico. Terrible smell in the room. No internet service even if you paid for it. The exchange rate in the hotel was the worse. Food and service were really bad. Unfriendly personelI. I will never go back again

Partner

4/10

Poor

25 Dec 2009

Yani

DO NOT GO THERE.

Everything went wrong. If I wasn't so tired of so many hours of driving i would just cancel the reservation and go elsewhere. Most hotel exchange pesos at lower rates that the market but make a 15% profit on money exchange is too much. The food and service was the worse I have had in 30 years visiting Mexico. This is a tourist factory not a hotel. The front desk people count their words and they did not answer clearly any questions and I speak spanish. Poor non spreakers if they need something. Mexico is different but this is a tourisn factory not a hotel.

Partner

10/10

Exceptional

30 Jul 2026

JOSE LUIS

Es la mejor decisión que tome estar en ese lugar fue increíble está cerca de la zona arqueológica de palenque y rodeada de naturaleza que puedes despertar cada mañana con sonido de las aves.
No hay ruido y puedes disfrutar después de un día cansado llegar y relajarte en la piscina y tomar una bebida.
La comida en el restaurante es deliciosa nosotros ordenamos sopa milpa, salmón, hamburguesas y el desayuno con cecina todo es muy rico y cuidado en el momento.
Su personal es muy atento y amable.

10/10

Exceptional

30 Jul 2026

edwin ferney

Gracias

10/10

Exceptional

28 Jul 2026

María de los Ángeles

Hermoso hotel, súper cómodo, con buenas amenidades. La alberca es una maravilla. Cerca de la zona arqueológica. Es la 2da vez que nos quedamos y volvería una 3ra.

10/10

Exceptional

20 Jul 2026

José Luis

Excelente hotel ! Maravilloso en una zona hermosa

Friends

10/10

Exceptional

19 Jul 2026

José Enrique

Un hotel al que siempre deseo volver, renovaron sus albercas, camas, habitaciones y las amenidades de baño, al personal Super amable, la comida deliciosa y en si todo el lugar maravilloso

Partner

10/10

Exceptional

11 Jul 2026

Iliana Jesica

Siempre que llego me
Encanta

Family_with_children

10/10

Exceptional

05 Jul 2026

Carlos

Excelente hotel!!
Lo súper recomiendo

Friends_and_family Family

10/10

Exceptional

27 Apr 2026

Roberto

Todo está limpio, hospitalidad del personal, restaurante riquísimo

Business Family_with_children

10/10

Exceptional

15 Apr 2026

Patricia

Todo excelente

Friends_and_family Family

10/10

Exceptional

06 Apr 2026

Juan Rafael

En general la limpieza de hotel, muy buena, personal muy agradable, comida muy rica

Family_with_children

10/10

Exceptional

06 Apr 2026

José Luis

Una alberca no funcionaba en plena temporada vacacional.

Self

10/10

Exceptional

30 Mar 2026

Alberto E.

Muy cerca de todo

Friends_and_family Family

4/10

Poor

21 Mar 2026

Luisa Fernanda

Ha sido la peor experiencia en este hotel. Nos dieron la habitación más apartada y justo donde estaban remodelando golpeando a partir de las 8 am y los gritos de albañiles
La habitación por lo mismo, se nota que lo la habían usado desde mucho tiempo y tenía mucha humedad.
Pésimo el servicio de la persona que nos dio la habitación, mal gestionado, pésimo limpiado, el olor de la crema dove, olía a crema vieja o echada a perder. En fin, lamentablemente ha sido mi peor estadía en este hotel.
Todo se hizo saber en la salida de la estancia.

Partner

10/10

Exceptional

08 Jan 2026

Miguel Angel

Habitaciones muy limpias, funcionales y camas muy cómodas

Friends_and_family Family

10/10

Exceptional

09 Dec 2025

Rene

Me gustó mucho el hotel, muy cerca de la zona arqueológica, el personal siempre amable, el hotel limpio y el restaurante con buena cocina.

Leisure Partner

10/10

Exceptional

09 Dec 2025

Francisco

La habitación un poco vieja pero en general bien

10/10

Exceptional

05 Dec 2025

Paul

Este es un hotel que frecuento. He traído a amigos y han quedado muy satisfechos. Es un hotel precioso, rodeado de flores y árboles preciosos. También tiene una piscina preciosa. El personal es amable, y Guadalupe, quien se encarga del check-in, siempre es muy amable, lo que me hace querer volver a este hotel.

Business

10/10

Exceptional

04 Dec 2025

Paul

Este es un hotel que frecuento. Siempre he quedado muy satisfecho con la estancia de mis amigos. Es un hotel precioso, con muchísimas flores floreciendo por todas partes. También hay una piscina preciosa. El personal es amable, y Lupita (Guadalupe) siempre es muy amable al hacer el check-in, lo que me hace querer volver.

Business

8/10

Excellent

16 Oct 2025

Cesar

Me hospedé hace 15 años en este hotel y ahora que regresé lo encuentro idéntico en instalaciones y mobiliario…eso habla que empieza a verse viejo y un poco descuidado. Creo que le falta mantenimiento en sus jardines y lobby, lo que era antes muy bello y llamativo.

Partner

10/10

Exceptional

22 Sep 2025

Heimdal A. Rodriguez

Excelente Estadia

Agradable alojamiento, desde la recepción todo el personal fue amable! Las instalaciones son agradables y perfectas para poder relajarse ya sea un viaje en pareja o familia. El servicio del restaurante excelente con la atención directa del chef.

Partner

6/10

Pleasant

16 Sep 2025

Ana

Cansado para personas mayores

Leisure Partner

10/10

Exceptional

24 Aug 2025

Fernando

Na

Leisure Family

10/10

Exceptional

10 Aug 2025

Jose Ricardo

Muy agradable hotel enmedio de la naturaleza

Muy agradable hotel rodeado y enmedio de la selva, perefectamente integrado a ella, las habitaciones grandes y en general todo el ambiente muy agradable

Partner

10/10

Exceptional

09 Aug 2025

ROGELIO

Fue una gran experiencia las instalaciones son increíbles llenas de flora y fauna el servicio es excelente en el restaurante los meseros Amalio, Gaspar, Giovanni e Idelfonso fueron excelentes siguiendo sus estándares de servicio el desayuno buffet bastante variado y de muy buena calidad y la cena fue espectacular nos llevamos muy bien sabor de boca también menciono a los chicos de recepción que de verdad nos ayudaron y nos resolvieron todas nuestras necesidades muchas gracias

Friends_and_family Family

10/10

Exceptional

05 Aug 2025

ERIKA

LAS INSTALACIONES Y LAS HABITACIONES CON MUCHAS AMENIDADES

Leisure Family

4/10

Poor

30 Jul 2025

Kevin abraham

Miren el hotel está bello, lo bueno fue que aceptaron a mi mascota con un precio considerable de 600mxn por noche, pero tuvimos detallitos porque la alberca principal y que estaba cerca de

Friends_and_family Friends

10/10

Exceptional

27 Jul 2025

María

Comodo

Todo bien

Friends_and_family Family

10/10

Exceptional

22 Jul 2025

ROSAURA