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Hotel Mundo Maya Palenque

Chiapas · Mexico

Carretera Federal Palenque - Ruinas Km 4.5View location

9.4/10Excellent492 Reviews
Cleanliness9.8/109.8
Service9.4/109.4
Comfort9.6/109.6
Condition9.6/109.6
Amenities9.2/109.2
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  • Most popular

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Hotel Mundo Maya Palenque

Mundo Maya Palenque Hotel – History, nature and relaxation at the gate of the jungle

Located on the Federal Highway Palenque – Ruinas Km 4. 5, Hotel Mundo Maya Palenque offers you a comfortable and welcoming stay in an environment surrounded by the imposing beauty of the Lacandon Jungle.

Our Double and Quadruple rooms are equipped with modern amenities that guarantee the ideal rest after a day of exploration. Whether you're travelling as a couple, with family or friends, you'll find the perfect place to relax in nature.

Thanks to our excellent location, you'll be minutes away from the majestic archaeological site of Palenque, one of the most important treasures in the Mayan world. From here you can also venture out to waterfalls, ecological reserves and communities steeped in living history.

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At the Mundo Maya Palenque Hotel, culture, jungle and comfort meet to provide you with a unique experience in Chiapas.

Book now and be amazed by the magic of Palenque.

When you stay at Hotel Mundo Maya Palenque in Palenque, you'll be in a national park, within a 5-minute drive of Palenque National Park and Palenque Archaeological Zone. This family-friendly hotel is 2 mi (3.2 km) from Museo de Sitio Palenque and 3.4 mi (5.5 km) from El Panchán.

Make yourself at home in one of the 144 air-conditioned rooms featuring flat-screen televisions. Your bed comes with down comforters and premium bedding. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have showers and hair dryers.

Featured amenities include a 24-hour front desk, multilingual staff, and a safe deposit box at the front desk. Guests may use a train station pick-up service for a surcharge, and free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Spa
Gym
Entertainment
Non-smoking
Childcare
Banquet facilities
Transportation services
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until 11:00 PM
Check-out until 12:00 PM
Minimum check-in age 18

Hotel policies

No rollaway/extra beds available No cribs (infant beds) available Parking height restrictions apply VIP Access Car recommended Professional property host/manager Pets not allowed Service animals are allowed Service animals are exempt from fees/restrictions

Important information

  • You need to know
    • A car is recommended for transportation to and from this property.
    • Parking height restrictions apply.
  • Special Instructions
    This property offers transfers from the train station (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards, debit cards, and cash
    • Safety features at this property include a fire extinguisher
    • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Minimal age
    18
  • Optional fees
    • Fee for continental breakfast: approximately MXN 180 for adults and MXN 180 for children

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

    Spanish

Nearby attractions

Palenque National Park 1.1 km / 0.7 mi
Palenque Archaeological Zone 3.2 km / 2 mi
Museo de Sitio Palenque 3.2 km / 2 mi
El Panchán 4.6 km / 2.9 mi
Museo Del Textil 5.5 km / 3.4 mi
Cascadas de Roberto Barrios 32.4 km / 20.2 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Year of construction: 2024
  • Year of most recent renovation: 2024
  • Total number of rooms: 144
  • Number of floors (main building): 3
  • Annexe (s): 2
  • Number of floors (annexe): 3
  • hotel
  • American Express
  • MasterCard
  • Visa
  • Wheelchair-accessible
  • Car park
Show 13 more facilities & services
  • Key Collection
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Wi-fi
  • Room service
  • 24-hour security
  • Air conditioning in public areas
  • Currency exchange facilities
  • Bicycle storage
  • Gym
  • Bar
  • LGTBIQ friendly
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

RO

Room Only

Accommodation only. Meals are usually not included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • SUITE Presidential WITH VIEWSSUITE • Presidential WITH VIEWSSUI.6S-WV

    Photos are not available for this room type.

    Hotel Mundo Maya Palenque

    SUITE Presidential WITH VIEWS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    Presidential WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.6S-WV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO BEDSDOUBLE • TWO BEDS • 1 Bedroom • 34 m²DBL.2B-2
    DOUBLE TWO BEDSPhoto unavailable2 photos

    Hotel Mundo Maya Palenque

    DOUBLE TWO BEDS

    Room photos

    2 photos

    Room overview

    Non-smoking room
    Room size
    34 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    2 × Double bed 131-150 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2B-2

    Room amenities

    • Make-up mirror
    • Outdoor swimming pool
    • Children share the bed with parents
    • Housekeeping
    • Cable TV
    • Fan
    • Desk
    • Toiletries
    • Alarm clock
    • 220V power supply
    • Wake-up service
    • Wi-fi
    • Wheelchair-accessible
    • Terrace
    • Balcony
    • Safe
    • Centrally regulated air conditioning
    • Ironing set
    • Internet access
    • TV
    • Direct dial telephone
    • Hairdryer
    • Bathroom: 1

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE PresidentialSUITE • Presidential • 2 Bedrooms • 96 m²SUI.6S
    SUITE PresidentialPhoto unavailable2 photos

    Hotel Mundo Maya Palenque

    SUITE Presidential

    Room photos

    2 photos

    Room overview

    Non-smoking room
    Room size
    96 m²
    Occupancy
    Guests: 4–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    2
    Room type
    SUITE
    View / characteristic
    Presidential

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.6S

    Room amenities

    • Balcony
    • Wi-fi
    • Cable TV
    • Dining Area
    • Living room: 1
    • Safe
    • Individually adjustable air conditioning
    • Tea and coffee making facilities
    • Microwave
    • Mini fridge
    • Kitchen
    • Kitchen utensils, plates & cups
    • Internet access
    • Bathroom: 2

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE KING SIZE BEDJUNIOR SUITE • KING SIZE BEDJSU.KG-1

    Photos are not available for this room type.

    Hotel Mundo Maya Palenque

    JUNIOR SUITE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.KG-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE PresidentialSUITE • PresidentialSUI.6S-1

    Photos are not available for this room type.

    Hotel Mundo Maya Palenque

    SUITE Presidential

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    Presidential

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.6S-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST

    Photos are not available for this room type.

    Hotel Mundo Maya Palenque

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room KING SIZE BEDRoom • KING SIZE BED • 1 Bedroom • 32 m²ROO.KG
    Room KING SIZE BEDPhoto unavailable3 photos

    Hotel Mundo Maya Palenque

    Room KING SIZE BED

    Room photos

    3 photos

    Room overview

    Non-smoking room
    Room size
    32 m²
    Occupancy
    Guests: 1–3 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    Room
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.KG

    Room amenities

    • Individually adjustable air conditioning
    • Safe
    • Balcony
    • Disability-friendly bathroom
    • Wi-fi
    • Wake-up service
    • Hairdryer
    • Shower: 1
    • Bathroom: 1
    • Alarm clock
    • Direct dial telephone
    • Toiletries
    • Desk
    • Make-up mirror
    • Fan
    • Cable TV
    • Housekeeping
    • Children share the bed with parents
    • Outdoor swimming pool
    • Internet access
    • TV
    • Ironing set
    • Mini fridge

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE KING SIZE BEDJUNIOR SUITE • KING SIZE BED • 1 Bedroom • 64 m²JSU.KG
    JUNIOR SUITE KING SIZE BEDPhoto unavailable2 photos

    Hotel Mundo Maya Palenque

    JUNIOR SUITE KING SIZE BED

    Room photos

    2 photos

    Room overview

    Non-smoking room
    Room size
    64 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    JUNIOR SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.KG

    Room amenities

    • Living room: 1
    • Wi-fi
    • Bathroom: 1
    • Internet access
    • Kitchen

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE DELUXE GARDEN VIEWQUADRUPLE • DELUXE GARDEN VIEWQUA.DX-GV

    Photos are not available for this room type.

    Hotel Mundo Maya Palenque

    QUADRUPLE DELUXE GARDEN VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    DELUXE GARDEN VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.DX-GV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE DELUXE GARDEN VIEWDOUBLE • DELUXE GARDEN VIEWDBL.DX-GV

    Photos are not available for this room type.

    Hotel Mundo Maya Palenque

    DOUBLE DELUXE GARDEN VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    DELUXE GARDEN VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DX-GV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE STANDARDJUNIOR SUITE • STANDARDJSU.ST

    Photos are not available for this room type.

    Hotel Mundo Maya Palenque

    JUNIOR SUITE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE GARDEN VIEWQUADRUPLE • GARDEN VIEWQUA.GV

    Photos are not available for this room type.

    Hotel Mundo Maya Palenque

    QUADRUPLE GARDEN VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    GARDEN VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.GV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Hotel Mundo Maya Palenque

9.4
Excellent
492 Reviews
Cleanliness
9.8 /10
Service
9.4 /10
Comfort
9.6 /10
Condition
9.6 /10
Amenities
9.2 /10
100 reviews shown
2/10
Poor
04 Aug 2026
Joaquin
This place is beat. Half of the elevators don’t work. The AC in our room leaked and soaked the floor. Most of the fun stuff in the pool was turned off (and there was stagnant water). The floors in the restaurant are worn through. Staff are very nice and try and compensate, but go somewhere else.
8/10
Excellent
01 Aug 2026
Keiron
Room very clean. Hotel fantastic view over the jungle. Pool is a bit too undeep so kids couldn't really play, jump, dive in tge pool.

Pool table in lobby was great.

Hotel ideally situated to go to ruins. Practically on the doorstep.
10/10
Exceptional
01 Aug 2026
Erica
The property is gorgeous, from the entrance, to the pool, and the rooms. So much detail and an epic location. Highly recommend!!
10/10
Exceptional
01 Aug 2026
Martha
Excellent staff and beautiful hotel
10/10
Exceptional
31 Jul 2026
Victorino
Excellent service
10/10
Exceptional
14 Jul 2026
Maria
Clean room
Partner
6/10
Pleasant
01 Jul 2026
gisela
Property is beautiful. Room was clean. The restaurant food is very pricey and not very good. We were out of AC the last day we were there. It was super hot. We called the front desk, but they weren't very helpful.
10/10
Exceptional
29 Jun 2026
Rossette
La atención es muy buena, demasiado limpio el
Hotel pero por la mañana se iba la luz y regresaba hasta la tarde y se sentía mucho calor
Family_with_children
10/10
Exceptional
24 Jun 2026
Jim
Food is limited once you’re there. The property is beautiful and beyond relaxing. I look forward to returning soon.
Family
10/10
Exceptional
31 May 2026
Daniel
El hotel es hermoso, las instalaciones lucen nuevas y muy bien cuidadas, en cuanto a imagen y limpieza le doy 5 estrellas, lo único que puede mejorar es en el menú de su restaurante, pedí el poc chuc y la pasta Alfredo con pollo, a la pasta solo le doy 2 estrellas ya que el sabor podría ser mejor, el poc chuc me pareció una porción demasiado pequeña.
Partner
10/10
Exceptional
25 May 2026
Noemi
The hotel is beautiful, rooms very very comfortable and spacious, breakfast was included and it was delicious, lunch and dinner for a price that it was decent. All meals delicious. Room service is also available. The resort is across the street to buy the tickets for the Maya ruins, then they will transport you to the entrance. Very convenient location.
Make sure to bring enough Mexican pesos, we had credit card and dollars but many vendors outside the resort do not accept credit cards or dollars so I couldn’t buy a couple of souvenirs that I like. Fortunately you can take a taxi and go to Banco Azteca to change money.
We are definitely going back and bring the whole family with us.
Thank you to Juan Antonio our waiter for the excellent service provided to us and others as I was able to observe while he was attending other guests, and Sarai that was always attentive to have the restaurant tables ready.
Partner
10/10
Exceptional
15 May 2026
Ronen
Very nice hotel. We also used the complimentary medical service as my daughter was not feeling well. The doctor was very professional and extremely nice. They had also a complementary transport to the train station. There two were a real bonus.
The gym was disappointing. New equipment but bad maintained or broken. Branches with out rods or weighs.
Friends_and_family Family
10/10
Exceptional
04 May 2026
Herminia
The restaurant was excellent, the rooms great, amenities and staff excellent.
10/10
Exceptional
28 Apr 2026
Monica
We had a great time! We were treated amazing by the staff! Everything was superb!
Family
10/10
Exceptional
20 Apr 2026
Joana Sofia
The best hotel experience I’ve ever had! The design is stunning, and the room was perfect. I loved the peaceful jungle atmosphere and the great pool. Total perfection!
10/10
Exceptional
05 Apr 2026
Yazmin
Tuvimos una excelente experiencia en este hotel. Nos tocó una habitación en tercer piso, la cual al igual que las areas comunes y alberca estaban muy limpias. El hotel esta rodeado de selva y al salir del balcón solo se veia vegetacion y se escuchaban diferentes tipos de aves. El personal muy amable y atento. La experiencie en el spa fue muy buena y los precios muy accesibles. Los alimentis que ingerimos fueron en la zona de alberca y muy aceptables, el ceviche estaba muy bueno. La ubicación del hotel esta frente a la zona donde se toma el transporte para ir a la zona arqueológica, sin embargo, el hotel no está a pie de carretera y la entrada pasa desapercibida. Al llegar esta el estacionamiento y de ahí, un cochecito te lleva a recepción, estos están disponibles 24hrs. La pasamos muy bien y lo recomiendo ampliamente.
10/10
Exceptional
22 Mar 2026
carolyn
Beautiful setting and friendly helpful staff
Partner
10/10
Exceptional
21 Mar 2026
Francisco
New hotel, very friendly staff. Will definitely be staying here when we return.
Family_with_children
10/10
Exceptional
18 Mar 2026
Gillian
Lovely clean hotel with excellent services and friendly staff. The a/c in our room stopped working so we were moved to another room after staff tried to fix the problem. I was ill for 2 days of our stay. Reception and restaurant staff were really helpful when my husband asked various questions about help with cancelling a trip we had booked with another company, room service and medicines. I would definitely stay here again if I was back in the area.
Partner
10/10
Exceptional
06 Mar 2026
FIDEL
Nice clean rooms, professional and friendly staff. All rooms have terrace. Easy access from the Palenque Chiapas airport or the downtown area. Close to Palenque's archeological site.
Partner
10/10
Exceptional
04 Mar 2026
Ernesto
Great location and beautiful place to stay
10/10
Exceptional
27 Feb 2026
Marie
the site and hotel were beautiful, almost like living in the jungle adjoing the National Park where the ruins are.

All you can hear from your balcony was the birds and insects at nite. almost magical
Staff was awesome, place was spotless
Partner
10/10
Exceptional
25 Feb 2026
Yolanda
great service and perfect location .... feel very safe
10/10
Exceptional
23 Feb 2026
wilson
One of the best and safest Hotel/Resort in Chiapas. We stayed 5days total. The best part of the Mundo Maya Hotel? You are immersed in nature and surrounded by the jungle. My daughter loves animals and the primary reason we chose this hotel. We saw 4 colorful macaws flying by while eating breakfast at the restaurant terrace, saw howler monkeys, a gigantic owl butterfly landed on her head, tarantula, geckos etc too many to list. The sound of the crickets at night is magical and seeing the stars sitting by the pool was beautiful. My daughter and I had nightly walks around the hotel with our flashlight looking for insects along their lighted wooden pathways. The hotels also has a mayan burial site close to the spa area. The hotel is conveniently located across the ticket office of the Palenque Ruins. The resort has bike rentals too if you prefer to use that to visit the ruins.

This resort is new and just opened April 2025. Everything is new, clean and well maintained. This is an incredible hotel being owned by the government and is a national gem! The resort employs Mexican National Guards as their security team. The lobby area has billiards, fusbol, and pingpong (which we enjoyed playing many times a day). The pool area is beautiful and clean. Our room was cleaned daily. Hot shower works each time. TV remote was complicated to use. Wifi was great only at the lobby area.

Food at their restaurant had good variety of western and Chiapaneco food but was mediocre in general.
Friends_and_family Family
8/10
Excellent
03 Feb 2026
John
Very beautiful hotel set in lush jungle super convenient to the National Park. Ample pool area Room was almost perfect. Nice comfortable bed. Great shower. Soft towels. Air/Heat. Strong wifi. TV worked. Clean! Excellent massage at spa…but took some effort to get appts. We went around in circles but eventually succeeded and someone was able to set a date/hour for services. Complimentary transport to Tren Maya was greatly appreciated. However…recommend avoiding the restaurant. First meal was ok…just thought it odd I couldn’t leave a tip on my credit card. Tips must be in cash. Second and third meals…foods to be hot were cold. Crunchy was soggy. Lacked seasoning. We gave up and found excellent places to eat in town. Cab ride to/from $5 usd.
10/10
Exceptional
03 Feb 2026
rubisel jimenez
Todo muy bien
Friends_and_family Friends
10/10
Exceptional
01 Feb 2026
Ruben
Room excelent condition, staff friendly and porfessional, restaurant with good food
Partner
10/10
Exceptional
01 Feb 2026
Ronna
Lovely property, comfortable rooms, and very friendly staff who helped us arrange tours and taxis. We also enjoyed nice massages at their outdoor spa. The food was fine, but we don’t usually expect too much from resorts. We’re happy we picked a place that was closer to nature at this location.
Friends_and_family Friends
10/10
Exceptional
25 Jan 2026
Lázaro
These hotels are part of a hotel chain run by the Mexican government in conjunction with the Tren Maya project. They are all extremely convenient to the various archaeological sites (in this case Palenque), and very affordable - particularly for international travelers, but they are also intended to be within the reach of national tourists - while providing the full amenities of a five star resort: gym, pool, balcony, excellent food, gorgeous gardens, etc. Staff is very helpful and accommodating. Also, I'll note the hotel itself wasn't at all crowded during the 2025 winter holidays, making it still a bit of a hidden gem.

If you are the kind of person that wants to support the Mexican democratic socialism project (4T), that's also an additional reason to stay here. However, to be honest, these hotels are a great deal regardless of one's politics.

I've stayed in two Hotel Mundo Maya hotels and found both of them similarly excellent (they are very much built and run along a similar template). I would strongly recommend considering them if visiting any of the Mayan ruins across the train route!

For this one in particular, the Palenque archaeological site's entrance is right across the street from the hotel's parking lot (a short shuttle ride or very reasonable walk from the reception).

p.s. I am from Mexico, but living abroad. This review is in English just because I am aiming it towards international tourists, since they are less likely to know about this hotel chain.
Leisure Family
8/10
Excellent
23 Jan 2026
Adriana
El servicio mmm
Leisure Partner
10/10
Exceptional
20 Jan 2026
Cynthia
Excellent service! Beautiful, new property and stunning balcony jungle views! The rooms were extra luxurious and comfortable.
Leisure Family
10/10
Exceptional
18 Jan 2026
Rhonda
Beautiful accomodations! From the entrance to your room! The staff in every part of the hotel were exceptional -- kind, helpful, knowledgeable.
The rooms are large with a great balcony sitting area.
The rainfall shower was great!
The restaurant staff were very helpful when we ordered gluten free items. The regular menu items were delicious -- try the grilled fish and Caeser salad!
Leisure Family
10/10
Exceptional
17 Jan 2026
Andre
Great resort-style hotel to chill out in and use as a base for sightseeing. The price is hard to beat for what you get. It’s located close to the Palenque Maya site which puts it in the middle of the jungle. It makes the Maya ruins a breeze to reach but limits alternative dining options or going for a quick walk in town. The setting is awesome though if you like being in nature. The hotel restaurant has tasty food even if it wasn’t the best I had during my four weeks in Mexico. Friendly staff as well.
8/10
Excellent
13 Jan 2026
Veronica
The room was very clean, and the staff was courteous and helpful throughout our stay. The hotel itself is truly beautiful—you really feel immersed in the jungle while still enjoying the comfort of a very nice hotel.

My only drawback was the restaurant. While the setting is lovely and the staff is very friendly, the food lacked flavor. I would recommend dining elsewhere. It’s a shame, as the restaurant has great potential given its beautiful atmosphere and excellent service.
Leisure Family
10/10
Exceptional
05 Jan 2026
octavio
Hotel muy bonito, limpio, excelente ubicación, bonitos jardines, la habitación y el baño impecable, excelente servicio y muy seguro.
Leisure Family
6/10
Pleasant
30 Dec 2025
Margaret
Room - it needs at least a kettle with two cups!

Staff - At the beginning struggling to converse as my Spanish is poor was becoming annoying as I couldn’t get any help. Then by day 3, I started using translator which made the stay more pleasant but by then it was already too late.
10/10
Exceptional
28 Dec 2025
Everardo
Wow, is just one word that you can think of when you get off the van, just wow.
Beautiful, well maintained, excellent staff, clean and just a good feeling in the middle of the jungle listening to nature all around.
Leisure Partner
10/10
Exceptional
25 Dec 2025
astrid
Beautiful hotel, helpful and friendly staff, and you are in the middle of nature!
Leisure Family
10/10
Exceptional
01 Dec 2025
Frederic
NA
Leisure Family
10/10
Exceptional
28 Nov 2025
Mandy
I spent one night at this recently-opened hotel and I wish I had spent more. The hotel is beautiful, the rooms spacious, the beds very comfortable, the linens first-rate, and the interior design impeccable. Moreover, the staff are very gracious and have obviously been very well trained as the service was basically flawless. And the location is unbeatable—in the heart of the jungle so you can experience all the sights and sounds and directly across from the entrance to the Palenque Archaeological Zone. I arrived on the Tren Maya and the hotel provided a courtesy shuttle between the station and the hotel. The service is free, but you do need to contact the hotel at least 24 hours in advance to reserve a space. All-in-all, I had a great experience and have to hand it to the visionaries who created the Tren Maya and its network of supporting hotels. Job well done!
Leisure Friends
8/10
Excellent
27 Nov 2025
Jacqueline
Very nice everything beautiful very recommended
Leisure Friends
10/10
Exceptional
21 Nov 2025
Donald
It’s a wonderful place
10/10
Exceptional
12 Nov 2025
Raul
Excellent located next to the ruins and the staff was formidable
Leisure Partner
10/10
Exceptional
11 Nov 2025
Raul
Excellent hotel and service staff ❤️❤️❤️
10/10
Exceptional
10 Nov 2025
Francisco
Every was great love it.
10/10
Exceptional
16 Oct 2025
Melba
This hotel is amazing surrounded by the jungle
Leisure
10/10
Exceptional
16 Oct 2025
Jonathan
Nice and clean hotel
10/10
Exceptional
14 Oct 2025
Antonia
Nosotros fuimos en familia, grupo de diez personas y desde el momento en que llegamos nos recivieron con una sonrisa y con una buena actitud. Nuestra avitacion espaciosa , limpia y con todo lo que nesecitas para pasar unas excelentes vacaciones. El restaurant esta increible y su comida riquisima. Todo el personal super amable y siempre ofreciendo otras opciones de bebidas y siempre ahi al momento que nesecitavamos algo mas para satisfacer nuestro paladar. Realmente toda mi familia y yo nos despedimos muy contentos despues de pasar unos dias memorables. El hotel es excelente en todas sus areas y superaron nuestras expectativas. Al final de nuestro viaje nos despidieron de mano a todos y deseando que regresemos pronto. Muchas gracias a todos, no recuerdo sus nombres pero ellos saben bien quien nos atendio y este mensaje y saludo es para ustedes por ser un excelente personal. Gracias nuevamente y se merecen un mejor sueldo todos por ser tan buenos trabajadores. Saludos desde Roma, Texas. Attentamente Antonia Lopez
Leisure Family
10/10
Exceptional
23 Sep 2025
Randal
Very nice facilities and friendly service. For the price, the rooms are incredibly luxurious.
Leisure Self
8/10
Excellent
22 Sep 2025
Arlette
Beautiful hotel! Our overall experience was great (for 1 night).

The food is not the greatest so don’t expect 5 star quality. Probably more like 3 star.

We had our baby with us and they didn’t have a baby crib. I found this unacceptable! So keep this in mind.
Leisure Family
10/10
Exceptional
26 Aug 2025
Amy
Gorgeous new luxury Bohemian boutique hotel. Nicest place we have stayed!!
10/10
Exceptional
21 Aug 2025
Stephania
Nos hospedamos en Agosto 2025, el hotel es accesible y muy bonito, el personal es muy amable y atento. Tuvimos una necesidad médica y la doctora del hotel nos atendió y fue muy amable. Volveremos a hospedarnos aquí.
Leisure Family_with_children
10/10
Exceptional
07 Aug 2025
Agustin
Nuevo y muy comodo
Leisure Family
10/10
Exceptional
21 Jul 2025
Magda
I like it so much
10/10
Exceptional
04 Jul 2025
Jose
Best hotel in palenque chiapas
Leisure Partner
8/10
Excellent
04 Aug 2026
Sonia Eloiza
Me encantó la propiedad, el servicio, las instalaciones, la habitación confortable, invitada a regresar pronto; sugeriría para la zona de alberca un poco más de sombras o sombrillas o vegetación, en verano el sol es muy intenso. El hotel es adorable! Muchas gracias! No pude poner excelente porqué el formato no me lo permitió, pero mi evaluación es de EXCELENTE.
6/10
Pleasant
04 Aug 2026
candy
El hotel esta muy bonito, su alberca de noche super excelente relajante, su servicio de restaurante y transporte muy bueno, sin embargo tienen una alarmar de antiincendio desprogrmaada que se activa a cada rato por las noches y no te deja dormir tranquila. Al comunicarme a recepción me dijeron que no pasaba nada pero tampoco hicieron algo para remediarlo, es el unico defecto que creo si deben mejorar para garantizar el confort de la habitacion
10/10
Exceptional
04 Aug 2026
Luis Enrique
El contacto con la naturaleza y La Paz del lugar.
6/10
Pleasant
04 Aug 2026
Silvia K
La instalaciones están padrísimas, se nota que es un hotel nuevo! El personal siempre amable, sin embargo el servicio en el área de alberca es un poco tardado, el agua está muy caliente! Y la variedad de alimentos en esa área es muy escueta!
8/10
Excellent
03 Aug 2026
JULIO CESAR SALINAS
El hotel es excelente la ubicación muy buena y el personal Muy atento, lo único que deberían mejorar son los colchones ya que son demasiado duros y las camas tienen sonidos al moverse.
10/10
Exceptional
02 Aug 2026
Jose Ricardo
Todo excelente
10/10
Exceptional
02 Aug 2026
Felipe Jorge
Great stay over 3 days
Property is in great condition and staff was very helpful

Food service could be faster and with less missing items from the menu. Other than that, was fantastic
10/10
Exceptional
01 Aug 2026
Naomi
Me encantó todo excepto que la alberca estuviera más caliente que el exterior.
8/10
Excellent
25 Jul 2026
Adolfo
Todo excelente, sólo la comida no es buena.
10/10
Exceptional
25 Jul 2026
Silvia
Me encantó el hotel
6/10
Pleasant
17 Jul 2026
Mauricio
No sirvió nunca el internet
Family_with_children
10/10
Exceptional
16 Jul 2026
Ivana
Habitación limpia excelente hotel
Friends_and_family Family
10/10
Exceptional
15 Jul 2026
Domingo
Es una lástima el
Estado en que se encuentran algunas áreas, por lo pésimo de su construcción y tipo de materiales, la habitación el muy limpia, el personal hace el máximo de sus esfuerzos para que uno se sienta bien, los alimentos son buenos y en algunas cosas caro para lo que es.
Si falla la luz deberían de contemplar que cuando menos los abanicos funcionen con la planta
10/10
Exceptional
14 Jul 2026
Iliana Jesica
Hermosas habitaciones
Family_with_children
10/10
Exceptional
14 Jul 2026
Fernando
Todo excelente. 100 % recomendado
Partner
10/10
Exceptional
12 Jul 2026
Carla
Supero mis espectativas, infraestructura, servicio del personal, para desestresarte y entrar a la naturaleza es muy bonito.
Family_with_children
10/10
Exceptional
11 Jul 2026
Maria Teresa
Excelente servicio, solo la habitación que nos tocó que la parte de la regadera no salio agua fría y sin luz.
Lo demas Excelente
Family_with_children
10/10
Exceptional
11 Jul 2026
J Gerardo
El hotel es fabuloso al estar rodeado de selva, puedes escuchar los sonidos de la naturaleza y el ambiente es muy tranquilo, realmente muy agradable… regresaré a pasar otros día.
Muy recomendable además de precios adecuados.
Habitaciones muy amplias y bien mantenidas.
Friends
10/10
Exceptional
07 Jul 2026
Olíbana
Me parece todo súper excelente, volvería a ir en verdad te conectas con la
Naturaleza está lleno de paz.
Family_with_children
10/10
Exceptional
06 Jul 2026
buzon
Hay que trabajar en los jardines, están descuidados
Family_with_children
10/10
Exceptional
05 Jul 2026
Benito
Invito a que lo visiten… es un lugar increíble, con una atención de primer mundo. Toda mi estancia fue fenomenal.
En cuanto pueda voy a regresar… gracias por todas sus atenciones.
Business Partner
10/10
Exceptional
02 Jul 2026
Sarah
Très bel hôtel en face du site archéologique (accessible en voiture de golf, service offert). À une 10 aines de minutes en voiture du centre ville .
La piscine est très agréable .
Le service impeccable.
Un peu moins satisfaite de la nourriture mais cela reste tout à fait correcte. Je tiens tout de même à préciser que le tuna tostada était très bon.
Self
10/10
Exceptional
30 Jun 2026
Jehova
Un espacio con instalaciones de primer nivel, para descansar y disfrutar en compañía de la familia. Destacando el excelente trato que tuvo todo el personal durante nuestra estancia.
Friends_and_family Family
10/10
Exceptional
29 Jun 2026
Marco
Muy bonito lugar eres de la zona arqueológica
8/10
Excellent
22 Jun 2026
Cristopher
Todo estuvo bien, simplemen el room service, no es como lo mencionan
Partner
10/10
Exceptional
19 Jun 2026
Yanet
Me encantó el hotel, todo excelente
Partner
10/10
Exceptional
18 Jun 2026
rosa isela
Todo excelente los empleando muy amables y la habitacion limpia
Partner
6/10
Pleasant
16 Jun 2026
Isi Veronica
Nada que opinar
Self
10/10
Exceptional
16 Jun 2026
Alejandro
Habitaciones excelentes y limpias. Muy bonito el hotel
Partner
10/10
Exceptional
15 Jun 2026
Margarita
La verdad es uno de mis lugares favoritos, el personal de ahí ya nos conoce ya que cada que tenemos oportunidad vamos a hospedarnos ahí
Family_with_children
10/10
Exceptional
15 Jun 2026
Amalia
Es un hotel ecológico, con mucha vegetación, es para sentir y admirar la naturaleza.
Friends_and_family Family
2/10
Poor
14 Jun 2026
Alfonso
El check in fue terrible, ya que tuve que esperar a que dos de las empleadas terminaran de platicar para que me pudieran atender, ni siquiera estaban hablando de cosas laborales. Era más bien como una plática entre ellas.
En la habitación, aunque no es un problema directo del hotel toda nuestra estancia, la luz se estuvo yendo si bien tienen una planta auxiliar, el aire acondicionado deja de funcionar y los ventiladores no funcionan sin luz. Únicamente las luces tomando en cuenta que Palenque es una ciudad calurosa y con mucha humedad fue una experiencia bastante desagradable.
Por último, golpearon mi vehículo en el estacionamiento, a lo que pedí ayuda tanto de la Guardia Nacional que custodia el hotel como de la administración del hotel, dándome como respuesta que pues ellos no se hacían responsables y que el proceso para ver las cámaras era tardado me desalentaron completamente y terminé quedándome con mi golpe
Definitivamente no regresaría
Friends_and_family Family
10/10
Exceptional
06 Jun 2026
Irma Leticia
El hotel está frente de la taquilla de la zona arqueológica, a 15 minutos del centro, el hotel está muy bonito, la comida muy sabrosa, todo muy limpio, las habitaciones excelentes, el personal muy atento seguramente regresaré 10 de 10
Family
2/10
Poor
02 Jun 2026
Ana lorena
Es un gran hotel, pero fueron más de 24 horas que estuvo sin luz, nos decían que en una hora llegaría y así transcurrieron 24, había una luz tenue pero sin poder llegar a encender el aire acondicionado, los teléfonos no se podían cargar más que en recepción, el personal no sabía qué hacer, la planta no encendía, un calor infernal, tuvimos que dejarlos e irnos a uno que estaba a unos metros de distancia! Terrible experiencia
Friends_and_family Family
10/10
Exceptional
01 Jun 2026
Berenice
Habitaciones amplias, limpias,
Business
10/10
Exceptional
01 Jun 2026
Guadalupe Carrillo
La cocina tiene buen sazón, los precios están razonables, las habitaciones amplias y lindas pero las camas son muy duras y el descanso no es posible, la espalda amaneció molida.
Family_with_children
4/10
Poor
01 Jun 2026
Edgar
Dos días sin luz es algo que no debería pasar
Family_with_children
8/10
Excellent
31 May 2026
Ma Guadalupe
Durante la estancia se fue la luz en varias ocasiones, incluso una noche la pasamos sin aire acondicionado
Family_with_children
10/10
Exceptional
30 May 2026
Alicia Aguilar
Excelente hotel, super bonito. Si les gusta la naturaleza es hermoso, nos tocó una tormenta que parecía que se caía el cielo fue una experiencia impresionante. Lleven efectivo para propinas porque cuando se paga con tarjeta no se puede agregar al consumo y es una pena no dejarles una propina a los meseros con el servicio ofrecido tan bueno.
Partner
8/10
Excellent
27 May 2026
Mariana
Un lugar para descansar y pasar un momento agradable
Friends
10/10
Exceptional
27 May 2026
Tania Leticia
El hotel está nuevo, limpio y muy bonito. Solo le faltan actividades .. podrían ser clases de yoga, meditación, show en la noche, etc..
Partner
10/10
Exceptional
25 May 2026
GLORIA ALICIA
El hotel hermoso , muy amable el personal. La comida muy rica...
Friends
10/10
Exceptional
24 May 2026
Alondra
Me encantó la ubicación las instalaciones el servicio
Family
10/10
Exceptional
16 May 2026
Nabyle
habitaciones limpias, amplias cama comoda, vista increible y desayuno delicioso.
Family_with_children
10/10
Exceptional
15 May 2026
Fausto
La variedad del desayuno no es la mejor pero los alimentos frescos
Friends_and_family Family

Location & surroundings

Hotel Mundo Maya Palenque
Carretera Federal Palenque - Ruinas Km 4.5, Palenque, Mexico

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Hotel Mundo Maya Palenque

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