Name: Hotel Maya Palenque
Address: Merle Green #1 Esq, Av. Juarez, Palenque, 29960, MX

10/10

Exceptional

28 Jun 2026

Sherril

Staff was extremely helpful especially for a solo female traveler. Felt totally safe both in hotel and area. Massages everyday for the win!!

Self

8/10

Excellent

25 Mar 2026

Chris

Great hood

Partner

10/10

Exceptional

28 Feb 2026

Andrew

Great staff. Carnival was wonderful

Partner

8/10

Excellent

27 Feb 2026

Merry

We found the staff very accommodating. When I needed a needle and thread, they went looking for some and finally found it. Very sweet. The room was on the larger side and quiet. The bathroom was very small, the soap, shampoo and body cream tiny. I would suggest replaceable containers on the wall as many hotels are doing. It would be more cost efficient and save unrecyclable plastic from ending up in the ocean and land fills. The shower pressure and warm water was great. I enjoyed a VIP massage with discount, which I would definitely recommend. The pool was difficult to get into (no stairs for children or seniors,) unless you are comfortable jumping into cold water from a rather deep platform stairs on the side. Warm and friendly staff. Discounts for food and welcome drink was nice.

Partner

10/10

Exceptional

14 Feb 2026

Patricia

Beautiful hotel! Definitely recommend

10/10

Exceptional

08 Dec 2025

mike

Nice place for the ruins.

Partner

8/10

Excellent

30 Nov 2025

Julia

Nice property in a great location, rooms are just a little bit dated.

Leisure Self

10/10

Exceptional

28 Nov 2025

clement

The workers are so nice, kind and always ready to help..
Place is a little outdated but nice,

8/10

Excellent

19 Oct 2025

Lorenzo

The room was clean and fresh. The hotel features a small but essential pool to relax after a visiting day. The position is perfect for restaurants and it’s really close to the ADO station (5 minutes walking).

Leisure Partner

6/10

Pleasant

15 Jul 2025

Elizabeth

The rooms are poor and old

Leisure Family

8/10

Excellent

23 Jun 2025

Gustavo

One thing That I like it is the poll and the environment are really good as well as the rooms.
The restaurant services the attentions it is not so good, as well as that all the time need to be paying each thing that you order and cannot be charged to the room account.

Leisure Family

8/10

Excellent

08 May 2025

Dina

We enjoyed the hotel. Only issue was there were kids running up and down the halls as well as lots of kids and families that took over the pool area so we couldn’t really enjoy it after a full day in the sun. Would have appreciated staff asking parents to have their kids stop running in the halls and allow the use of a table or two for other guests. Some families had taken over 5-6 tables around the pool.

Leisure Friends

10/10

Exceptional

18 Apr 2025

Selma

Great small hotel

Very nice hotel and helpful staff. Breakfast was quick and tasty. Nice swimming pool.

Partner

10/10

Exceptional

13 Apr 2025

William

A good base for Palenque and the Maya Train route

Stayed here as a base for exploring the Palenque archaeological site, which it was perfect for. The staff were very helpful in suggesting another half-day trip to the local waterfalls. Good air-conditioning and comfortable bed.

In terms of onward public transport links, this is a good option: arrived via the ADO bus which is a short walk from the hotel, and then travelled onward via the Maya Train (took a local taxi to the station from the center).

Partner

10/10

Exceptional

12 Apr 2025

David

Convenience location

10/10

Exceptional

18 Feb 2025

Dolores

Super recomended! Amazing!

The hotel has a great location, the street around is laid back with a lot of restaurants and coffee shops and super nice to walk in. The hotel is confortable and has amenities as the pool. The hotel food service is great and the staff is amazing! Thank you for every thing.

Friends_and_family Family

10/10

Exceptional

15 Feb 2025

Tony

Its location is excellent. There are a lot of restaurants around the property within walking distance

Business Self

10/10

Exceptional

10 Jan 2025

Sharon

Modern and clean. Friendly knowledgeable staff. Great price. Overall a beautiful place and a wonderful experience.

Leisure Partner

8/10

Excellent

21 Dec 2024

Daniel R

Nice clean and quiet.

Leisure Family

10/10

Exceptional

13 Dec 2024

Suzanne

The room was fare but the bathroom was very small. But still a good place to stay and visit ruins.

Leisure Family

10/10

Exceptional

07 Dec 2024

Obed

Great location.

Leisure Family

10/10

Exceptional

20 Nov 2024

JORGE

Todo

Leisure

10/10

Exceptional

16 Nov 2024

Marsha

A very nice hotel in Palenque

Maya Tulipanes is a lovely hotel. The rooms are nice, the swimming pool and area quite attractive, and the restaurant completely fine. The location is great, next to numerous restaurants and close to the highway. We can recommend it highly.

Partner

8/10

Excellent

01 Oct 2024

Gregory

Good hotel for the gringos

Excellent location, a very short walk from the bus station in an area of good hotels and restaurants. Plenty of taxis to take you to the ruins at a reasonable (negotiated) cost. The restaurant in the hotel was average at best, but there are a number of other options nearby on the street. The hotel swimming pool was kept spotless. Come supplied with local cash, though, as ATM's are not a common as you might wish.

Partner

10/10

Exceptional

12 Sep 2024

German

Excellent customer service! Staff very friendly. Great location.

Leisure Family

8/10

Excellent

15 Feb 2024

andrew

Best of all was the neighbourhood. Easy to walk in, lots of shops and restaurants. Lots of shade.
The hotel was fine and the breakfasts were just the right amount.

Leisure Partner

8/10

Excellent

14 Feb 2024

Gabriela

It was okay

Leisure Family

10/10

Exceptional

11 Feb 2024

FRANK

Very pleasant hotel. Good value clean comfortable nice pool but a little difficult to access ie no railing. Staff friendly and helpful. Nice area for restaurants.

Leisure Partner

6/10

Pleasant

28 Jan 2024

Arturo

The service it’s not too good, need improvement

Leisure Self

10/10

Exceptional

25 Nov 2023

CIELO ROSARIO

Very nice hotel with many other food choices around. Staff was great and helpful, property had a pool with wonderful tropical surroundings. We only stayed one night but will definitely be back.

Leisure Family

10/10

Exceptional

24 Aug 2023

robert

I loved this place everything was perfect for us we highly recommended. We are definitely going back. Clean nice staff great food and walking distance to other places very friendly staff.

Leisure Partner

6/10

Pleasant

03 Aug 2023

EMMANOUIL

A good three star hotel, close to market and transport services. Staff friendly accommodating my requests. Felt safe all the time.

Leisure Self

10/10

Exceptional

14 Jun 2023

Maria

Love this hotel the staff is very friendly and the shopping center is a 10 minute walk

10/10

Exceptional

18 Mar 2023

Jovany

Truly an experience I will
Never forget. The ruins in Palenque were something that I will never forget. The hotel is quiet, nice, has a pool and they were very accommodating and helpful. Great dining options within walking distance. I will be staying here again if I go back to Palenque.

Leisure Family_with_children

10/10

Exceptional

27 Feb 2023

Iona

Recommended

The hotel was in great location close to the bus station, shops and restaurants. You could book tours at reception and the staff were very friendly and helpful.

Partner

8/10

Excellent

06 Nov 2022

PATRICIA

The hotel was good . The rooms can improve

Leisure Family

10/10

Exceptional

18 Sep 2022

Jesus

Awesome property, very nicely appointed, and great location. Very good customer service oriented staff.

Self

8/10

Excellent

15 Aug 2022

Marcel

Nice place to stay and clean. The VIP massage was very good and relaxing.

Leisure Family_with_children

8/10

Excellent

12 Jul 2022

Jose

The rooms are basic but clean. The staff's service was a bit inconsistent. They could be very helpful most of the time, but occasionally, they were not very forthcoming. I had requested transportation, but instead of scheduling something, they sent me to a taxi stand in town that would not be very dependable. However, the location is as good as it gets.

Leisure Self

10/10

Exceptional

11 Jul 2022

Brian

I liked it all.

Leisure Family

10/10

Exceptional

10 Jul 2022

Alejandro

I loved everything about the property! Very convenient to all places around it. Super clean and staff super helpful and friendly!!

Leisure Partner

8/10

Excellent

22 Mar 2022

Antoine

Perfect location, staff friendly, all good. Challenge is language barrier the staff at reception does not always speak nor understand English. Otherwise great place and location.

Business Self

10/10

Exceptional

16 Mar 2022

Susan

Great value for this place. The best location, beautiful lobby, awesome price.

Leisure Family

10/10

Exceptional

15 Mar 2022

Khan

Hotel is on a lovely street with plenty of dining options. Hotel has a smallish pool and the dining room is of decent size. The theme of the hotel is almost Caribbean in nature so adds to its charm.

Leisure Family

10/10

Exceptional

03 Jan 2022

Lorena

Great stay. Very clean and glad that take Covid precautions seriously.

Friends_and_family Family

8/10

Excellent

16 Sep 2021

Juana Maria

Staff was friendly
I did not like being on the third floor

Leisure Family

8/10

Excellent

22 Apr 2021

Diana

Could Make One Improvement to Sanitation Process

We were \"walk ins\" when we booked the first night because Zapatistas had blocked the road and we could not get to our hotel out near the ruins, so had to stay in town. Our taxi driver took us to this hotel. We decided to book it again our last night because we had an early bus the next morning and thought it would be better to be in town that night. Our room was quiet and comfortable both nights.

My one and only comment has to do with sanitation. You had your blood pressure and temperature taken when you came in the door and the results were recorded in a book, along with your name. The hotel also made sure you were given hand sanitizer and that all of your belongings were sprayed with sanitizer. But they used the same blood pressure monitor on everyone's finger without cleaning it. Inasmuch as hands are a key factor in the spread of Covid, I thought it was strange that they did not disinfect the blood pressure monitor after each use. We made sure to put another shot of sanitizer on our hands afterwards.

Partner

10/10

Exceptional

19 Feb 2021

Gina

Loved this place!

We were pleasantly surprised by this great hotel on a delightful cobbled street across from the bus station. A great value for a safe, clean, stylish spot with lots of amenities and delicious restaurants within steps and your offices nearby to arrange your adventures into beautiful Chiapas.

Partner

10/10

Exceptional

03 Feb 2021

Denny

Very beautiful

A very beautiful hotel. In a great part of the city.

Partner

6/10

Pleasant

29 Dec 2020

Verified traveler

This hotel serves basic needs of you spending the night there.

10/10

Exceptional

02 Mar 2020

Benjamin

Excellent location, friendly staff, good food and facilities.

Partner

6/10

Pleasant

20 Jan 2020

LG

Don't lose your key, if not you will have to pay to receive an additional one, I travel on a monthly basis and I've never heard of this. A.C broke in the middle of the night making a very loud noise, had to move to another room at 4am.

Business_and_leisure Friends

10/10

Exceptional

09 Jan 2020

Verified traveler

This was the cleanest property i have ver stayed in. The pool was great. Menu perfect. Staff cordial and pleasant. And in the green area of Palenque.

Leisure Friends

10/10

Exceptional

03 Dec 2019

Verified traveler

Clean and relaxing, pool was good and service was excellent.

Leisure Family_with_children

8/10

Excellent

26 Oct 2019

Sally

Excellent location in a relatively quiet street - lots of restaurants nearby. Room was comfortable with plenty of hot water for shower.

Friends_and_family Friends

10/10

Exceptional

25 Oct 2019

Verified traveler

The pool was lovely to relax in and the staff were attentive. I felt safe in this part of town and it was just a short walk to downtown.

Leisure Self

6/10

Pleasant

11 Oct 2019

Luis

The lighting in the room....to bright ( you need sunglasses ) or to dark.

Partner

10/10

Exceptional

22 Sep 2019

Verified traveler

Everything was great. It was close to Palenque....it had a lovely pool and the food was very good.

Leisure Partner

6/10

Pleasant

17 Aug 2019

Patricia

This page said, I have a welcome drinks and when I arrived to the hotel, the person at the front desk said, I don’t believe you!!! Show me the page and I show that, but after that, she said to me, we not applied that.

Partner

6/10

Pleasant

15 Aug 2019

Kin Hee

Could have been better

All areas of service could have been better in my opinion.

8/10

Excellent

11 Aug 2019

Kin Hee

Could have done better to the guests staying here!

For the price I paid, I would really expect daily replenish of mineral water. Apart from its location being less than 200 meters from the main bus station, I really did not find other advantages of it. The funny sound above the ceiling was really annoying. The position of the air conditioner was right onto your face and head, I ended up with a flu. The room assigned was 310. Kindly take note.

8/10

Excellent

10 Aug 2019

Verified traveler

I booked 8 rooms for my family trip, we were all very happy with this hotel. The location is great, a lot of options to eat, super close to the Palenque ruins, pool is small but good enough to hung out at the evening. I will definitely book it again if we need it.

Leisure Family

10/10

Exceptional

26 Jul 2019

Verified traveler

Great customer service , clean pool ...................

Leisure Family

10/10

Exceptional

21 Jun 2019

Verified traveler

The price was very good for the quality of the property and its location.

Leisure Friends

10/10

Exceptional

18 Mar 2019

Verified traveler

Nice oasis in a good section of Palenque (La Canada); with nice little pool, restaurant, etc.

10/10

Exceptional

12 Mar 2019

LarryLaMarAdams

Beautiful, clean, relaxing, friendly and helpful. Inside parking for rental car allowing us to leave it the next day while on our tour.
The restaurant meal was very tasty and at a good price, and we were treated so wonderfully. Thanks.

Leisure Partner

10/10

Exceptional

23 Feb 2019

Happycamper

Was great staying at this hotel
Great location friendly staff , had everything we needed and very reasonable rates

Leisure Family

6/10

Pleasant

21 Feb 2019

Verified traveler

Rooms really need upgrade. Nothing special for the price.

Partner

10/10

Exceptional

24 Jan 2019

Matthew

Excellent.

Excellent hotel but could have done with better soundproofing.

8/10

Excellent

12 Jan 2019

Robert

Perfect location to go everywhere including Dining.

Leisure Family

10/10

Exceptional

23 Dec 2018

Verified traveler

Good location for close-by restaurants. Very helpful staff, all speak English, good restaurant.

Leisure Partner

10/10

Exceptional

22 Dec 2018

Verified traveler

Nice hotel for quality and price just 10 minutes from the pyramids!

8/10

Excellent

05 Nov 2018

Jossy

Nice hotel, five minutes walk from the bus station. The restaurant serves very good food. The hotel is excellent value for money. The staff are always smiling and helpful. The town center is a short walk away, so it is very conveniently placed. I would recommend this hotel

2/10

Poor

23 Oct 2018

Johno

On check in we were assured we had a quiet room but next day construction started in their carpark next to our room. The hotel was nearly empty and we could easily have been given a quieter room so we felt like we were treated as a joke. I needed a doctor on day two and three people at reception were unwilling to help so we relied on a taxi driver to get me to one. We are happy generous Australians who travel the world and have never been treated like this in any country until now. It must be a Mexicans only hotel and international guests are not so welcome and should stay at other hotels in this very nice area.

6/10

Pleasant

06 Aug 2018

Bo

An average hotel experience.

A rather \"undeveloped\" town where all the hotels seems to be placed in the same area. Not that charming.
A good place to stay if you want to visit the mountains, Agua Azur and Misol-Ha.
Much garbage around exept in the street with the hotels.

Family

8/10

Excellent

29 Jul 2018

Harrison

Alicia and Ilda

Good place good value pleasant staff

Friends

10/10

Exceptional

01 Jul 2018

Guy

Recommended

Our stay was excellent. The staff were helpful (and patient with me as I tried to explain my requests with my atrocious Spanish!) It is a convenient location if your goal is to visit the Maya ruins, as the collectivos depart from about 5 minutes away. Our next journey was via an ADO bus, which also departs from near this location.

Friends

10/10

Exceptional

11 Jun 2018

marco

Great vaccation

Great place right in the middle of everything. We where sad we had to leave. Highly recommend it

Friends

10/10

Exceptional

25 May 2018

Verified traveler

Excellent hotel

Very comfortable in an excellent location. I couldn’t fault it. It’s across the road from the bus terminal, was very quiet, with several eating options close by.

10/10

Exceptional

18 May 2018

Alfonso L

Nice hotel, good location and accessibility. Only 1 block away from ADO bus terminal and a short walk to downtown. Thank god for the air conditioner, very hot in Palenque.

Family

8/10

Excellent

29 Apr 2018

Mayanist

Great combination of location & service - Palenque

Lots of character and comfort in this handcrafted hotel. Rooms are sizable, especially in the newest wing, and the AC is quiet and effective, a real benefit. The restaurant is very good in terms of food and service. Some front desk staff were more helpful than others. This was probably a matter of experience. There is little privacy for dressing, but the positives definitely outweigh this small negative. La Cañada is the best location - lots of choices and near the bus to the ruins.

6/10

Pleasant

07 Apr 2018

Verified traveler

Interior room and internet sucks

Stayed in interior room for two nights, while I knew there were no outward facing windows but the rooms were INCREDIBLY dim! So dim I felt semi blinded even though we not even at age of 30! The internet was so slow nothing loads properly, can't even search up trip advisor. For the price we paid even for an interior room, I would go else where. Otherwise it was clean, good two free bottles of water daily.

8/10

Excellent

01 Apr 2018

Verified traveler

Great hotel; Bad in-house travel agent

The hotel is good - truly. Good people, good amenities. But, their in-house travel agent is pretty bad. Here's what happened. I am a woman, traveling alone. I wanted to go to Bonampak and stay in the forest camp for three nights. I contacted Maya Tur (the on-site travel agent) 10 days in advance. I received repeated assurances from him that a room has been secured for me, though I have to pay them directly, once I get to the cabins in the forest. I got to Palenque, and re-confirmed with him and paid for all the services in advance except stay, which I understood I have to pay for once I get there. The morning of the tour, a different agency picked me up. I didn't think much of it, since that seems to be common. The day of visiting Bonampak and Yaxchilan went great! It's now about 6:30 PM and I am in the forest camp. Then, I am told, I don't have a reservation. The bus driver, very kindly, helped me find a place for the night. I found a place on my own for the second night and stayed in a different camp. Rather than battle to find another camp for the third night, I came back to Palenque. I contacted Maya Tur again, to be told that they were only doing me a courtesy and a room was never guaranteed. They never did have the ability to book me a place in the forest camp in the first place. Wish he had told me that when I first contacted him!!! Anyway, I am glad I am safe. Apart from the stress and extra money, I am fine.

10/10

Exceptional

20 Mar 2018

David

Great value!

The hotel has a lovely ambience and a nice pool. Great location near restaurants and the bus station. Our room was near the reception and we could hear noise in the corridor.

Partner

10/10

Exceptional

11 Mar 2018

Verified traveler

Lovely neighbourhood

Close to everything, bus station, restaurants, lovely pool

10/10

Exceptional

27 Feb 2018

Scott

Good Clean Hotel!

We got there early so that we could do a tour of the nearby ruins. They allowed us to drop our luggage off and they stored it until our rooms were available. So when we came back from our excursion we could just check in, get our luggage and go to our rooms.
The rooms are very clean. I would return there in a heart beat due to the cleanliness of the rooms, the Hotel staff and a very nice pool.

10/10

Exceptional

16 Feb 2018

Bruce

Comfortable and relaxing.

Pleasant, comfortable place in a quiet location. Close to bus terminal and transport to the Palenque ruins.

10/10

Exceptional

17 Jan 2018

Kathy Marilyn

A great hotel. Highly recommend!

This hotel is excellent! It looks so nice, is in a great location and the service, in every way was truly great! The food in the restaurant was great too. The staff were so helpful, friendly while still being professional in their job. Highly recommend this hotel!

Family

10/10

Exceptional

13 Jan 2018

Robyn

Wonderful location and great restaurants nearby

Enjoyed the location and friendly staff. Lovely restaurants in walking distance and very handy to the bus station very nearby .

8/10

Excellent

28 Dec 2017

Ivonne L

Friendly staff, clean. Need upgrade & decor

We stayed for one night, it was last minute reservation with a third party on the app. I called the hotel while I was looking and making the reservation on my phone and the guy on the phone saw my reservation right away. It was quick and fast. Friendly staff. Rooms need an upgrade or some decor, no mini bar or microwave on the room. Nice location close to the main road and short distance to Palenque ruins.

Family

10/10

Exceptional

25 Dec 2017

Daniel

Large, comfortable room in nice area

Very comfortable and large room. The pool was lovely. Breakfast buffet was tasty and reasonably priced. The reception staff spoke English. The hotel isn't a 2 minute walk from the ADO bus station and about a 10 minute walk to the zocalo. It's located in a lovely, leafy area with plenty of restaurants.

Partner

6/10

Pleasant

21 Dec 2017

Linda

Ok

The pool was very cold. The room was a good size, bed and shower ok. No decent English channels. Wifi average.

Partner

10/10

Exceptional

17 Dec 2017

Dennis

Beautiful decor, friendly staff

Nice hotel close to restaurants and shuttles to Palenque ruins. Friendly reception staff. Breakfast staff sometimes stressed with groups. Nice part of town, quiet and safe.

6/10

Pleasant

28 Nov 2017

Verified traveler

Nice hotel. Awful staff.

Bed and showers satisfactory.

Staff- try to sell you overpriced tours the minute you walk through the door. Don't fall for this! Much cheaper if you walk 5 minutes into town. Also we weren't told breakfast wasn't included in our stay, an expense we had to pick up. All the staff did was laugh at this and force us to pay.

8/10

Excellent

23 Nov 2017

travelcaligirl

Good location

The hotel itself is very tropical, and nice. The staff are nice and helpful. The rooms are spacious and clean, thank goodness for the AC! It’s not a luxurious hotel but it’s a great deal!

8/10

Excellent

26 Oct 2017

Edmond

Good place to stay when visiting the ruins

This is a good place to stay when visiting the ruins. My complaints are minor, and I think the hotel could easily remedy most of them. First off, very few of the staff speak English, but with some pointing and google translate, we got by. The rooms are clean and big. The hotel is themed in Mediterranean colors of red, orange and yellow, which is nice; however, for some bizarre reason they’ve replaced all their lights with harsh white compact fluorescents. The color temp definitely clashes with the intended red decor, and doesn’t provide a soothing atmosphere for sleep. They should definitely go with warmer bulbs. The AC unit in our room ignored the temperature setting, so it was either arctic cold or hot and humid. We managed though by burrowing under the sheets. The pool was nice, and so was the adjoining restaurant. The hotel is VERY close to the ADO bus station, which is great if traveling by bus. Overall if I were to visit Palenque again, I would stay here again.

Family

10/10

Exceptional

11 Oct 2017

Larry

Best Hotel

I have made over 30 trips to Mexico and 8 to Palanque. This hotel is my favorite in the whole country. The hotel has a unique character and personality of its own. The staff could not be more accommodating. It is not a 5 star but there is not a 5 star hotel in the area. Restaurant is ok but many more are close by. I highly recommend this hotel.

8/10

Excellent

23 Sep 2017

George

Peacefully in Palenque

Hotel Maya Tulipanes is clean, comfortable, safe, and a very short walk across the street from the bus terminal. It is located on a wide, tree-lined, side street close to several quiet cafes and restaurants. The staff were helpful with directions to the ruins. I would definitely stay here again.

8/10

Excellent

18 Sep 2017

Tony

delightful

Great hotel on a lovely street lined with restaurants which is good because the food at the hotel is ordinary.
Not a problem as it's more fun moving around.
Very convenient to everything as you'll find if you stay there.
No hesitation in recommending.

2/10

Poor

17 Aug 2017

hari

In wrong address booked it and didnot stay. They took my money