Name: Tofinis Hotel
Address: Kryou Nerou Avenue 49, 49, Ayia Napa, 5340, CY

10/10

Exceptional

10 Jun 2026

Alan

We had a great stay. Food, facilities am staff were all first class.

4/10

Poor

28 May 2026

Martin

Let's make one thing very clear - this is NOT a four star hotel!

Don't get me wrong, there are some good aspects of this hotel; the food was mostly fine, the room clean, the water park (other than closing earlier than advertised and regularly closing slides) was fun for kids.

However...

We paid £880 for three nights all-inclusive, and upon arriving, we were very underwhelmed by the dated and uninspiring decor. Whilst small, the room was clean and had a partial sea view.

But the restaurant and bar were so tired and depressing. 1 restaurant and 1 bar to cater for hundreds of guests with many families spilling over into the lobby. No entertainment at all that night (leading to bored kids kicking around pool inflatables at 10pm!), none for adults throughout our stay. Lights on the stairwell didn't work after a certain point at night, which resulted in my children both tripping up on their way to our room. No bottles of water on an all-inclusive package! Also, yes it's just half an hour, but between 6 and 6:30pm, ideal time for pre-dinner drinks in the sun, there was nowhere open!

Visited reception next morning to raise these issues with the manager. Told he wasn't available but to leave details. No effort made to contact me - went back following lunchtime to see manager on the desk. No apology for not contacting me, no attempt to apologise for anything that had happened. Just told 'maybe this hotel is not for you'.

I think that was the only bit he got right. AVOID.

Family_with_children

6/10

Pleasant

27 Sep 2025

Omri

.

6/10

Pleasant

01 Jun 2025

Adrian

Hotel was great but the food was poor

Friends_and_family Family

10/10

Exceptional

05 May 2025

RAHMANPUR

The room was nice and clean, the food was good, and the water park was great

Leisure Family

4/10

Poor

03 May 2025

Nikhil

Not 4 Star

Not a 4 star hotel, an average 3 star.

No concierge, but the receptionist who was there to help was fairly rude and unhelpful. It was too much to ask for help/assistance/guidance of sight seeing etc... Twice, on separate occasions stopped our conversation to deal with staff members and that was for a 1-2 minutes at a time. Service was generally poor.

Towels not changed regularly/replaced, we had to ask for additional. Beach towels, happy to pay the desposit, but these were not offered at the start of the trip and nor was the serving charge of these either stated.

No tea/coffee in room ... this is a basic standard esp for a 2/3 star hotel.

Friends_and_family Friends

4/10

Poor

01 May 2025

Verified traveler

Basic stay

Basic hotel, wouldn’t change towels daily not enough complementary toiletries some days towels taken and not replaced. Breakfast was good and general staff are friendly, reception gents could do with some customer service training

Friends_and_family Friends

10/10

Exceptional

01 Nov 2024

Amanda Katharine

Great location, walking distance to a wonderful beach & easily walk into Ayia Napa via the beach or streets off the shops ‘ restaurants. Fantastic sea views from our massive balcony; plus overlooking the swimming pool. Room was spacious, as was the bathroom. Room has a kettle but you have to buy your own coffee & water etc. or fill up in the hotel restaurant. I would say the waterpark here at the hotel is ideally suited for ages up to 11-12years. Mine are 13-14years and we ended up going to Waterworld anyway. Staff here are very friendly and attentive & cannot do enough for you. Overall fantastic holiday & hotel.

Leisure Family

8/10

Excellent

02 Oct 2024

???

good value for money

Leisure Family

6/10

Pleasant

29 Sep 2024

Charis

Staying in Tofinis every year in an All Inclusive . Currently staying was disappointing. Poor quality of food. Dirty areas . Ac of room was smelling mould. Staff was nice and helpful.
The worst was the policy on the pool towels. Without noticing/advice on hotel rules prior arriving, they request 10 euro deposit for each towels (it’s acceptable), but they demand 2 euro for each towels (not refundable) for laundry and according to them 2 euro fee (each) for every time is requested to change towel with a anew one. Just keep In Mind that there is a supermarket (selling towels)and payable (coins)laundry room in the same building of the hotel which belongs to the hotel owners. Just saying!!!!

Friends_and_family Family

10/10

Exceptional

17 Sep 2024

Christos

Wonderful stay. Excellent food and very friendly staff. The waterpark is an oasis for both children and adults

Friends_and_family Family

8/10

Excellent

01 Oct 2023

Michael

Decent buffet. Only stayed for one night but could’ve eaten there for the week without getting fed up of it.

Long drinks and cocktails the same as similar resorts in the area

Magic show was entertaining.

Clean and tidy around the place

Leisure Family

4/10

Poor

15 Sep 2023

georgina

Give it a miss

Bathroom full of mold, pool wasn’t the cleanest, food was not the best, drinks were ok apart from soft drinks they were cheap brands. No bottled water which I’ve never experienced in an all inclusive hotel. You had to pay 2€ for a pool towel, 5€ for an extra key which is outrageous when there is 4 in a room. Beds not comfortable at all. Water park was good, but be warned they are not the fastest in helping if someone is in trouble, a gentleman had a cardiac arrest on a slide it took 2 guest to get him out of the water, the pool was not cleared it took several of our group to shield the man while he was given CPR! Thank god we was in a big group otherwise hotel was very boring. So many people were getting coughs and sore throats, upset stomach’s!!! Would I go back hell NO!!!!

Friends_and_family Family

2/10

Poor

10 Sep 2023

Alex

Avoid.

The hotel was clean but the food was terrible. My family and I had food poisoning and we spent the last two days vomiting. I would avoid this hotel. I’ve been to cyprus before and have eaten at some fantastic places and hotels but this place is by far the worst place. Don’t get me wrong the people there are nice but the food is just tasteless and as I say the last two days of our holiday was spent vomiting and in bed. Was horrible with kids.

Friends_and_family Family

10/10

Exceptional

19 Aug 2023

STELIOS ANTONIOU CAR SALE

Perfect

Friends_and_family Family

8/10

Excellent

05 Aug 2023

???

Very nice hotel!
Great water park!
Nice and pleasant staff.
Food around the clock.
Spacious rooms.
Gives good value for money!

Leisure Family_with_children

10/10

Exceptional

03 Aug 2023

Kyriaki

Perfecr place for families with kids. Value for money the all inclusove package.

Friends_and_family Family

10/10

Exceptional

20 Jul 2023

Yakov

The food was great, the water park was excellent, the kids were very happy, it’s was a great viction

10/10

Exceptional

19 Jul 2023

Nikola

Exelent!!!!the best hotel in Aya Napa

10/10

Exceptional

14 Jul 2023

Verified traveler

Great!

It is as the positive reviews say. Good quality and tasting food and coffee, great waterpark and pool, good gym, nice location/views. The local staff is very good and polite. Also, fakir and fire shows and good entertainers for kids.
Try to avoid the blue whirlpool type of slide in the waterpark, several ppl hit their heads and while I didn't, my neck hurt after the one time i did try it. Plenty of parking space, some covered.
Overall, I'm very pleased and can't find anything wrong (except maybe the fact they want to charge 20 Euro for sauna, but that's a minor thing).

Friends_and_family Family

10/10

Exceptional

13 Jul 2023

Milorad

Nice hotel,friendly staff,food is good.They must improve cleaning in the rooms.Pool time until 6pm-not good at all.

Leisure Family_with_children

10/10

Exceptional

06 Jul 2023

Lorraine

Returning customer

Another fabulous stay at Tofinis, Returning customer, hotel spotless, great food. Waterpark is brilliant & Animation team are are credit to the hotel, as the staff are! If you have kids under 10, entertainment is aimed at families. excellent entertainment for kids. Would be nice if they had a bit more entertainment aimed at adults too, maybe a few singing acts! Thanks for a lovely stay 😊

Friends_and_family Family

10/10

Exceptional

04 Jun 2023

natalie ben shitrit

We had a perfect vacation at the hotel. It has everything, a water park and a huge pool. The hotel staff was lovely and very helpful with every request. The food was simply excellent. As vegetarians, we had a lot to eat. The room was a little small for five, but we managed. A highly recommended hotel

Leisure Family

8/10

Excellent

18 Oct 2022

GALIT

Great water park, nice staff.
We didn't like the location of the apartmet that we order so, Lia, the mannager helpt us and put us in family foom inside the hotel.
Thank you

Leisure Family_with_children

10/10

Exceptional

03 Oct 2022

marcelle

הכל היה מושלם לחופשה משפחתית, היינו עם הילדים והנכדים, יש פארק מים השייך למלון, לקחנו הכל כלול וחדר מרווח משפחתי לילדים היה מאוד נוח ויש תחנת אוטובוס בפתח המלון ממליצה מאוד על המלון, השירות היה מעולה והאוכל מגוון ומצוין

Friends_and_family Family

10/10

Exceptional

19 Sep 2022

Gemma

Fantastic hotel for families. Food wise, they had different themes each night. Having a dietry requirement they couldnt be any more accommodating, the chefs were so helpful one of the best hotels we've stayed in. Staff were also really helpful helping us with stereilising the baby bottels - nothing was too much trouble. Kids absolutely loved the water park, great stay by everyone.

Leisure Family_with_children

10/10

Exceptional

05 Sep 2022

Christina

Everything were excellent. One of the best family hotel in Cyprus . Sure we will come again . Friendly staff , cleanliness, comfortable rooms . All inclusive baggage includes all we want . Please correct is not a 3 stars hotel but 4 starts hotel

Friends_and_family Family

8/10

Excellent

15 Aug 2022

EVANDROS

.

10/10

Exceptional

14 Aug 2022

Antonis

Nice

Leisure Family_with_children

8/10

Excellent

09 Aug 2022

Chrystalla

Loved the waterpark

Leisure Family_with_children

6/10

Pleasant

27 Jun 2022

rabih

B

Leisure Family_with_children

8/10

Excellent

21 Jun 2022

Andy

Great staff. Entertainment Magician was great. I feel there should be longer entertainment for the children as this is only a 30min evening slot.

Leisure Family_with_children

10/10

Exceptional

06 Jun 2022

Kye

This is our favourite hotel.. weve been a few times and love it everytime.

Friends_and_family Family

8/10

Excellent

05 Jun 2022

David

Family stay

Would stay agian the Location wasnt to far from shops and was only few mins to the beach
Waterpark was good on site
Entertainment for younger kids was good food was nice and different theme each night, breakfast was very good too

Friends_and_family Family

10/10

Exceptional

03 Jun 2022

Michelle

Amazing hotel for families, great water park with plenty of lifeguards. Great food! Friendly staff an all round great hotel we loved our stay and will definitely go back 😊

Leisure Family_with_children

10/10

Exceptional

02 Jun 2022

Susannah

Fabulous

Leisure Family

10/10

Exceptional

08 May 2022

Ayman

Very user friendly

Leisure Family_with_children

8/10

Excellent

05 Nov 2021

Said

Water in the Swimming pool too cold

Friends_and_family Family

4/10

Poor

28 Jun 2017

Verified traveler

Not a good hotel. Staff is rude. They seem to forget customers are people.

6/10

Pleasant

09 Sep 2015

Verified traveler

fridge and safe needs to be paid per day what is free in most hotels.
Jacuzzi is not free.

Family

6/10

Pleasant

31 Aug 2015

Hiba

Nice hotel close to bus station and near the beach

the receptionists are very friendly and helpful. When we were given the rooms, they were very clean. the next day, the towels were not changed and the glasses were not changed or cleaned as well; we had 3 cups in our room for tea... the thing that bothered us in the breakfast is the bad smell of the plates. But there is a big variety and selection of food in the breakfast. As they mentioned in their description the wifi is in the lobby only, you have to pay if u want to use it in the room. the same applies with the fridge. so they were very honest :) overall the hotel is good and you can stay there.

4/10

Poor

01 Jul 2015

aytunc

Give this one a miss - very disappointing!

There is only one way to describe this hotel. The staff are terrible! The most unfriendly, uncompromising and cold mannered people I have every dealt with during my many years of travelling around the world. The hotel is geared to deal with Russian travelers only and the staff are all mindless robots reacting only in a manner which is against customer care and favorable only to the rigid hotel rules.

Other than the staff, the hotel cuts off hot water after 11pm so dont expect a hot shower between 11pm and 7am. The rules only allow for 1 access key regardless of how many people are in the room. Under no circumstances you will be allowed 2 or more keys to your own room. The only way to get wifi access to your room is to hire an adapter from the front counter for 15 Euro to access their free internet. The towels are only supplied fresh on the first day of your stay. They are not replaced regardless of the term of your stay.

Partner

10/10

Exceptional

14 Oct 2014

shirel

We had a great stay !!! The only thing is that they charge for every little thing .... Such as the plug for the wall ( converter ) safe , wifi , late check out... Breakfast was so so also ( lots of pork )
Staff was SUPER / VERY nice !!!!
Cleaning lady was nice but wouldn't change my used towels , and also made ALOT of noise in the morning so we couldn't sleep in so late ( which sucked because it was our first trip with no kids ... )
But other then that the hotel was great and the staff was very nice !!!

8/10

Excellent

08 Oct 2025

Martin

Tofinis is a good place to stay.

Went with my wife and two kids. A 6 years old and a 2 years old.
We arrived quite late and the receptionist was very kind and welcomed us

Friends_and_family Family

4/10

Poor

29 Jun 2025

Magdalena

I wouldn’t recommend this hotel to anyone. Our room had a very strange smell, a mix of smell old/cologne. The room was quite old and didn’t feel fresh. the food at the buffet was good, everyone in the family like it. Bath towels not included, we had to pay 4 euro for each towel plus 10 euro deposit.

Friends_and_family Family

10/10

Exceptional

09 Jun 2025

Viki

Η δεύτερη φορά που μένουμε στο ξενοδοχείο αυτό, περάσαμε φανταστικά. Ήταν όλα υπέροχα,
Το ξενοδοχείο τέλειο, το προσωπικό πολύ καλό ευγενέστατοι όλοι κανένα πρόβλημα δεν είχαμε, είμασταν all inclusive με ποικιλία απο φαγητά, ποτά, γλυκά και παγωτά με πολύ καλή ποιότητα και γεύση, οι νεροτσουλήθρες για παιδιά και για μεγάλους ήταν απίστευτα διασκεδαστικές. Το συστήνω ανεπιφύλακτα, είναι μια ακόμα διασκεδαστική εμπειρία σε αυτό το ξενοδοχείο που θα την ξανα επαναλάβουμε.

10/10

Exceptional

04 May 2025

Verified traveler

Underbart hotell för hela familjen, med något för varje medlem. Rent och fint, otroligt trevlig personal och underbart läge! Barnvänligt, med olika aktiviteter riktade till barn, men finns även en spaavdelning om man behöver lite ensamtid.

Friends_and_family Family

6/10

Pleasant

03 May 2025

Thomas

Ville vælge et andet hotel en anden gang

Utrolig meget støj fra de andre værelser. Og folk ryger alle vegne. Ligger langt fra byen. Alt koster noget selv at spille pool.

Friends_and_family Family

10/10

Exceptional

21 Apr 2025

Christina

Unforgetable Lovely Hotel

All perfect,very kind staff ,delicious food,very clean hotel. Lovely place.Come back again

Friends_and_family Family

6/10

Pleasant

19 Apr 2025

Gaetano

purtroppo ci sono tanti punti negativi; acqua calda spenta dalle 21; buon cibo, ma sala ristorante troppo simile ad una mensa lavorativa; ospiti veramente rumorosi, e senza educazione; non da 4 stelle

Leisure