Name: Napa Mermaid Hotel & Suites
Address: Kryou Nerou Avenue, 45, Ayia Napa, 5330, CY

10/10

Exceptional

01 Aug 2026

Lone

Fantastisk ophold, skønt personale på HELE hotellet, vi fik den bedste behandling af

10/10

Exceptional

01 Jul 2026

SEFI SHINE

In one word
Wonderful!!!!!!

Friends_and_family Family

10/10

Exceptional

30 Jun 2026

Eleni

Clean room, great amenities and helpful staff. Breakfast was varied and plentiful. A special shoutout to Expedia, who added the extra upgrade to our room and a free two additional hour’s checkout free of charge!!!

Partner

8/10

Excellent

27 Jun 2026

Wayne

Cool at night when sleeping

Partner

8/10

Excellent

14 Jun 2026

christos

Very good option helpful stuff

10/10

Exceptional

23 May 2026

Shai

A great place

10/10

Exceptional

10 May 2026

Kim marcel

.

Partner

10/10

Exceptional

05 May 2026

SIMON

Amazing hotel in a fantastic location a short walk from town or the port via the road
or the beach. Beautiful small cove opposite gives access to the coastal walk and the many wonderful natural locations to be found ending at the Cape Greco peninsula. Very tastefully furnished and staff in every department friendly and helpful.

Self

10/10

Exceptional

14 Jan 2026

Eric

Modern facilities, great breakfast, beautiful views

Leisure Family

8/10

Excellent

05 Dec 2025

Vesna

Beautiful lobby and the Bar. Room was basic, nice bathroom and clean. Housekeeping staff courteous. Militsa at the front desk was professional and helpful.

10/10

Exceptional

06 Nov 2025

Simon

Lovely hotel with great views. Good access to the beach and a really nice evening bar with live music.
Bit of a walk to town

Partner

10/10

Exceptional

02 Nov 2025

Johan

Very nice and service minded staff. Recommend this hotel.

10/10

Exceptional

16 Oct 2025

konstantin

We really enjoyed our stay at Napa Mermaid Hotel & Suites. Everything was great — the breakfast was delicious, the rooms were very comfortable, and the hotel is perfectly located, close to the beach and the town center. The only small issue was the mattress, which felt a bit too soft or maybe a bit old. Apart from that, everything else was excellent — a solid 5 out of 5 experience!

Leisure Partner

8/10

Excellent

29 Sep 2025

Mohamed

The man how's work at night in the reception he didn’t answer well on phone

Leisure Family

8/10

Excellent

07 Sep 2025

Corey

Q

10/10

Exceptional

02 Sep 2025

Sara

Beautiful Hotel with stunning sea view! Very clean and spacious rooms with AC, friendly and helpful reception staff. Great breakfast selection with many local dishes. Big pool area with plenty of sunbeds to relax in. I wish I could’ve stayed longer!

Leisure Self

10/10

Exceptional

28 Aug 2025

LEWIS

Family vacation

We had an amazing stay. The hotel was a wonderful experience. The staff was super polite and so helpful with our two young children ages one and four the food was amazing. The pool and the proximity to the beach and shopping was all within walking distance with our stroller, the meals were fantastic and very Perfect for what we need for our young family.

Friends_and_family Family

10/10

Exceptional

15 Aug 2025

Akrivi

Εxcellent staff,excellent position .Clean and safe

Leisure Family

10/10

Exceptional

23 Jul 2025

Edyta

Top hotel

Our stay at Napa Mermaid was excellent. Beautiful decorated rooms nice view from balcony close to the beach and to the centre. Service top. Food really nice selection. Will return there.

Friends_and_family Family

8/10

Excellent

22 Jul 2025

Jak

Lovely premium rooms at the side of the property.

Leisure Friends

10/10

Exceptional

10 Jul 2025

Ole

We can fully recommend

A superb hotel with a fantastic location. However, the rooms would benefit from being vacuum cleaned from time to time instead of floors just being washed as it just pushes around dirt like hairs etc. Very delicious breakfast with lots of options to choose from. Very service minded and helpful staff whether at the reception, the pol bar or in the restaurant. Overrall condition is as expected and we would like to come back again.

Friends_and_family Family

10/10

Exceptional

26 May 2025

Ana Lis

Thank you 😊

Beautiful hotel, super-maintained and very clean, with super-friendly staff who make you feel pampered. The facilities are very good, with a full breakfast. It's right across from a wonderful beach. I'm also grateful that we went to celebrate my husband's birthday and they made me feel so welcome. I highly recommend this hotel.

Partner

10/10

Exceptional

23 May 2025

Philipp

Lovely stay with wonderful seaview

I enjoyed my stay, luckily i could get the requested room, as a vegetarian there and a view options for dinner, the staff is friendly and helps out with special meal requests. A point for improvement would be to ban smoking in the restaurant area, even if it's only outside allowed i was disturbed and could see other guest shifting inside because of a heavy smoker as well. Overall i can recommend the hotel, everyone you get in contact with is friendly, helpful and willing to support.

Self

10/10

Exceptional

06 May 2025

Eyvind

Like: staff very helpful and friendly, hotel was very clean and nicely decorated; great value for the facilities and quality of the hotel.
Improvements: lifts were very slow; luggage room not very secure.

Leisure Friends

8/10

Excellent

05 May 2025

Alexandra

The hotel was nice but not like in the picture, I had sea view, but the hotel is not on the beach, is a little bit fare

Leisure Self

10/10

Exceptional

25 Apr 2025

Daniel

Perfect

We stay only for one night but everything was 100% in order.
Nice service and clean rooms .

Friends_and_family Family

10/10

Exceptional

23 Apr 2025

BIJAYA

Fabulous!

It was a fabulous property very clean superbly located. Great cocktails at the sea view terrace bar. In room dining and the breakfasts were great too. Reception staff was super helpful. Beach and supermarket two min away. We had the room with plunge pool and were very happy with everything.

Partner

10/10

Exceptional

19 Apr 2025

Jonas

Fantastic stay with one of the most service minded staff I've had. Really good food and overall a very nice stay, will definitely come again.

Partner

10/10

Exceptional

18 Apr 2025

claire

Excellent hotel with amazing staff who couldn't do enough to help and always greeting you
With a smile. The hotel is walkable to the centre but also a bus stop outside the the hotel. Food was excellent

Leisure Family

10/10

Exceptional

29 Nov 2024

Loraine

Have stayed here five times and will no doubt stay again. Wonderful hotel, set on the edge of Ayia Napa, just a hop from a beautiful beach and stunning coastline, and a short drive from Cape Gkreko and the Protaras area. The staff are second to none, from reception to restaurant to housekeeping. Excellent buffet breakfast and themed dinners. However, vegetarian options are limited, but they are very happy to prepare something special to order. Love love love this hotel.

Leisure Partner

10/10

Exceptional

15 Nov 2024

Amin

Excellent hotel

Leisure Self

10/10

Exceptional

11 Nov 2024

Kayleigh

Really enjoyed my stay at the Mermaid, it has good facilities, great breakfast, lovely pool and a well equipped gym. The restaurant has live music each night which was excellent. Definitely stay again

Leisure Self

10/10

Exceptional

09 Nov 2024

Susan

A very nice modern stylish hotel.

Leisure Partner

10/10

Exceptional

02 Nov 2024

Leif

Family Olsson Saltsjöbaden

We are her to get some sun, and we did. Location next to Grecian Bay is great, a nice a cosy common beach with very clear water and possibility to jump from the cliffs. Hotel service was excellent, very friendly and service minded. Gym and spa also great as well as the padel court. We used these facilities frequently. Breakfast great. Really not much to complain about, maybe the big road between hotel and the beach, but diffucult to do anything about. Highly recommended.

Friends_and_family Family

10/10

Exceptional

22 Oct 2024

Craig

A relatively small but classy establishment. The staff were absolutely charming and wonderful down to the last person. There is a very good gym for both cardio and weight training. I used the spa for a facial and massage and the staff were wonderful and provided a really top notch experience. A very very extensive buffet breakfast, though it is the same options every day, and there are 2 restaurants for dinner, with lots of very high end fine dining options within a short distance. I found my whole experience there relaxing and pleasant.

Leisure Self

10/10

Exceptional

06 Oct 2024

Niclas

Perfect holiday

We stayed in the grand suite and it was great. The staff is so helpful. The beach by the hotel is really good.

Friends_and_family Family

10/10

Exceptional

13 Aug 2024

Paulo

Very nice hotel in front of the beach

Leisure Partner

10/10

Exceptional

11 Aug 2024

Joonas

Hotel was really clean and comfortable. Rooms were cleaned properly everyday, environment was clean and beautiful. Also the pool area was nice. Breakfast was fresh and there was alot of choices. Also it was nice you could ask the chef make an omelette etc.
Staff was very helpful. Helped us rent an atv and got us taxi to the airport.
I would recommend this hotel if you visit Agia Napa.

Partner

8/10

Excellent

30 Jun 2024

Rasads

Average hotel

Enjoyed the free parking and close proximity to beach and restaurants/ bars but not close enough to hear the noise from clubs/pubs.
Breakfast is not dairy-free friendly - had to go and ask for a plant milk each breakfast; no tofu for breakfast. If you eat meat, milk and dairy then the breakfast should be fine. If you are vegan, look for elsewhere.
Rooms are not sound-proof. Your neighbours will hear you and you will hear them, especially at night.
Swimming pool was ok but had quite a bit sand on the bottom of it.
Nice cocktails in the hotel bar.

To summarise - between 3 and 4 star hotels. Compared to 4 star hotels in Canary Islands this is a 3 star hotel.

Partner

10/10

Exceptional

16 Jun 2024

Argyrios

hi

10/10

Exceptional

01 May 2024

Andrzej

Goof Place to Stay

Very convenient location, steps away from the beach and not far from the center. Walking distance to attractions, such as sculpture park and natural bridge/arch--a dramatic cliff. Staff very friendly. good dinning options, bar with live music on Fri/Sat/Sun evening

Business

4/10

Poor

30 Sep 2023

deborah

The hot tub was old and water Luke warm and needed a clean and was old and the pillow was not there. We could not use it. The first bedroom plug got stuck in basin. The television did not work in the lounge. Water with a meal in the restaurant with a bar was a cost each time and we were full board.
Dust on the televisions in the bedrooms and black suede cushion on couch dirty. The place needs a thorough deep clean.

The men by the pool bar if you don’t leave a tip they don’t smile.

The only good things was the Mexican salad was delicious and the men behind the bar and the reception were always nice and pleasant. 5000 I spent I should have had an amazing clean in working order suite.
This is not a four star hotel.

Leisure Friends

10/10

Exceptional

15 Jul 2023

Marcia

Properties are clean and spacious, stayed for 7 days and definitely would go back, nice ocean view and breakfast place is fairly good. Employee at the lounge were great, a shout out for Antonio’s who are always very pleasant and helpful.

Leisure Friends

8/10

Excellent

18 Jun 2023

Tsipi

Beds werent so comfortable.

8/10

Excellent

15 Jun 2023

Stephen David

Nice hotel, on the outskirts of town, if your going for the nightlife in Aiya Napa it might be a little too far away, but if your after peace and quiet then it’s perfect.
Good facilities in the hotel, gym was good enough that we used it 4 days out of 7, and the spa looked good although we never used it.
Large range of food for breakfast in the main hotel dining area with a second restaurant next to the pool with great views for a lunch looking at the sea. The room was good (Deluxe suite with sea views) , although maybe a little dated and could use a bit of tlc, but everything worked as it should with plenty of space. The hot tub does need a good professional clean, and the cover for the pumps needs new fittings as it is lose.
Every staff member we spoke too was friendly, polite and well dressed, very professional looking.
All in all we would stay again if ever back in Cyprus.

Leisure Partner

10/10

Exceptional

28 May 2023

Mark

A very clean and tidy hotel, conveniently placed a 10 min walk from the hustle and bustle of the town. Clean beach within 2 mins. Very nice outside seating areas which were great for meeting up with the rest of my group. Staff were attentive but not overly so and the breakfast buffet was exceptional. Special thanks to the concierge who went above and beyond and was also very entertaining.

Leisure Friends

10/10

Exceptional

20 May 2023

peter

Lovely hotel and service. Lovely location

Leisure Partner

8/10

Excellent

06 May 2023

paolo

Bella vacanza di relax con sorpresa inattesa

Abbiamo scelto questa bella struttura sulla base anche delle buone recensioni precedenti e per il prezzo ragionevole richiesto. Tutto è andato bene, parcheggio auto gratuito, bella camera silenziosa con terrazzo vista mare, personale disponibile, buona colazione, piscina e lettini disponibili, zona tranquilla, ottima spiaggia a 150 metri dall'hotel. Ho apprezzato molto la sorpresa che mi hanno organizzato in camera facendomi trovare una torta con due bottigliette di vino per brindare al mio compleanno. Sono iniziative che fanno stare bene e che migliorano il proprio soggiorno. Grazie.

Partner

10/10

Exceptional

08 Mar 2023

Ellie

It was really good, we did upgrade our room and was definitely worth it. Breakfast could be better and a more variety

Leisure Friends

8/10

Excellent

06 Dec 2022

Terry

Very nice property, good views from the balcony, clean, comfortable rooms. The breakfast was amazing, an incredible selection of options, from bacon and eggs, fruit, oatmeal, yogurt, to danish and red velvet cake!
the only drawback for us was the smokers next door. When they were outside smoking we had to leave our balcony because the smoke would curl right into our room. Maybe having a smoke free section could be an option?

Leisure Partner

10/10

Exceptional

04 Nov 2022

Stefan

Suite was as expected, staff very friendly and professional.

Overall good experience.

Leisure Self

10/10

Exceptional

17 Oct 2022

Charalambos

Hotelwas beautiful staff helped us with a lovely room upgrade to a junior suite which was perfect for our anniversary

Leisure Partner

10/10

Exceptional

17 Oct 2022

eleni

Very happy

Clean, excellent service, lovely spa, comfy beds.

10/10

Exceptional

10 Sep 2022

Elizabeth

Excellent hotel. Highly recommend !!

Leisure Friends

10/10

Exceptional

01 Sep 2022

ANTONIS

Very good hotel

Partner

10/10

Exceptional

23 Aug 2022

CHRISTODOULOS

Ευχαριστη και ανετη διαμονη στο Napa Mermaid Suite

Η junior suite που εμενα ηταν πολυ ανετη με ωραιο διπλο κρεβατι, δυο τηλεορασεις, μεγαλο ντους μεγαλο μπαλκονι με θέα στη θαλασσα και την πισίνα και πολύ καθαρο. Το προγευμα σε μπουφε ηταν ικανοποιητικο. Η πισινα του ξενοδοχειου ειναι λίγο μικρη αλλα και παλι ο χωρος γυρω απο αυτην με τα κρεβατάκια ηταν ανετα. Το προσωπικό πολυ φιλικο και εξυπηρετικο. Συστηνεται η διαμονη εκει ανεπιφυλακτα

Partner

10/10

Exceptional

26 Jul 2022

Demetra

Beautiful hotel with very polite and helpful staff. The room was very comfortable and clean and the pool area was quite and very relaxing. Had a delightful stay and will definitely visit again!

Friends_and_family Family

10/10

Exceptional

17 Jul 2022

Grace

We had a great week with wonderful services. Thank you for all the staff.

8/10

Excellent

12 Jul 2022

Abdulhalim

4/5

Leisure Friends

10/10

Exceptional

28 Jun 2022

Magdalene

It was lovely and quiet

Leisure

10/10

Exceptional

24 Jun 2022

Balazs

Szep hotel

Leisure Friends

6/10

Pleasant

05 Jun 2022

Robert

Not a five star!

Definitely not a five star hotel, but would put it closer to three. Location is not beachfront, which is implied in the description. Overall rooms were clean but minimal at best. Tight quarters for three people. I guess it did have a partial ocean view if I squinted my eyes and looked between the actual beachfront hotels. Elevator was broken in the morning, which made it interesting getting bags down from the fourth floor. Check in/out staff was a bit militaristic but the bell hop was very friendly. Overall, there are other options that I would recommend before the Napa Mermaid.

Friends_and_family Family

10/10

Exceptional

31 May 2022

Verified traveler

Lovely stay

Overall lovely stay. Specifically appreciated: 1 min walk to a clean, calm beach with municipality provided sunbeds / umbrellas (paid 7.5 euros / day for 2 sunbeds and 1 umbrella in 2022 May), no loud / clashing music either on the beach or anywhere else in the hotel, generally very nice food, lots of spaces to chill out (reception, poolside, other bar), very nice and helpful staff, ample and free parking on site. Even got surprised with a delicious birthday cake left in our room. Would definitely go back.

Partner

4/10

Poor

29 May 2022

Rishika

Our flights were cancelled and there was no availability on flights for 2 weeks. We had booked rooms with free cancellation but we needed to cancel 24 hours before check in. As the flight was cancelled while we were on the plane, we couldn’t cancel the entire stay 24 hours before. We explained the situation to the hotel and asked if we could cancel the remaining days for which would be more than 24 hours in advance and pay for the first night but unfortunately the hotel didn’t agree.
After missing a family wedding, being stranded in the airport overnight, this added to a hugely stressful day

Leisure Family

10/10

Exceptional

28 Oct 2021

ARIEL

Super hotel

Great service, very clean hotel.
Followed all COVID-19 rules.
Good breakfast and dinner.
Very close to the beach.

Friends_and_family Friends

4/10

Poor

22 Aug 2021

Verified traveler

Very mediocre for star level and price

Leisure Partner

10/10

Exceptional

18 Jul 2021

Verified traveler

This hotel is a good pick if you don't want to stay in the heart of Ayia Napa. However, from the hotel to the city centre is just about 15 minutes of walk. The hotel is nice and it has a big pool, nice bars and restaurants. The room itself is not so spacious, but works for a holiday. The hotel looks like an old one, but it is well maintained and it is closed to the beach, the Love Bridge or the Sculpture Park. The views you have from the rooms with a sea view are really nice, so we were happy to have booked this type of room. Their breakfast is wonderful so we'd definitely recommend it.
On the other hand along with the hotel looking a bit old, the air conditioning in the room is not so efficient and it's quite noisy, so for us it was impossible to use it during the night.
So it might not be perfect, but it's definitely a good place to stay in Ayia Napa and gives you good value for the money.

Business_and_leisure Partner

6/10

Pleasant

23 Jun 2021

jacob

our disappointment of our stay at this hotel

the hotel was great the service at the reception was good but the big problem the information that I seen on the website was inaccurate : when the hotel was full the meal was much better than when there was less people and the dinner was buffet and it was excellent only when the hotel was full when there was less people the dinner was just a menu with no much to choose from and when the hotel was empty the service was very bad : we wait for food 45 min and we couldn't wait anymore for it so we good to eat outside at a restaurant
In conclusion we are very disappointed from our stay at this hotel they shouldn't treat guests like that only because hotel almost empty and treat well only when its full

4/10

Poor

22 Jun 2021

Verified traveler

Needs different management

having stayed in the hotel few times, it is bad to see same problems still exist:
no wifi - 20 years old technology used and cannot even browse
- external restaurant just using the pool tables. no other choice.
- no in-room information for the room service nor the hotel facilities.

Friends_and_family Friends

10/10

Exceptional

07 Jun 2021

Verified traveler

overall a great place close to good beaches, modern and and nice, see view bar as well. will be back

Leisure Self

10/10

Exceptional

01 Dec 2020

Verified traveler

Καθαρό κατάλυμα με εξυπηρετικό προσωπικό, κοντά στη θαλασσα

Friends_and_family Family

10/10

Exceptional

21 Nov 2020

Verified traveler

Great hotel

We’ve stayed at the Napa Mermaid several times at the end of October/start of November. Really great hotel and not too busy at this time of year! Very good breakfasts. Service is excellent. Beds comfortable. All rooms have a balcony. Bathrooms recently refurbished. Would definitely recommend

Partner

10/10

Exceptional

18 Oct 2020

Hardeep

nice clean hotel with friendly helpful staff

The hotel was nice, the staff were amazing and friendly. The pool area and hotel was clean. The only negative was that there was no iron in our room.

Friends_and_family Friends

10/10

Exceptional

16 Oct 2020

Tom

An amazing hotel, two minutes walk from the beach, and 20 mins walk to town where there are lots of shops,bars,and restaurants .

Leisure Family

10/10

Exceptional

05 Oct 2020

Samandar

Comfortable Stay

Last minute booking. Stayed for one night as I was meeting people on this side of the island. Easy check in. Clean and comfortable rooms. I really wanted to book a massage but I overslept in my comfort. Will stay again!

Friends_and_family Friends

8/10

Excellent

13 Sep 2020

Piyushsingh

Definitely one of the best stay in Ayia Napa

Amazing staff and service. Very good hotel with amazing interior and lovely staff.

Good central location and easily accessible.

Partner

10/10

Exceptional

02 Sep 2020

Joanna

Amazing Stay

We stayed here for 8 nights in a Junior Suite.
All i can say is everything exceeded our expectations.

They take Covid very seriously. And that is a great thing.

All the staff were friendly, attentive, and I would gladly recommend this hotel to anyone.

I can not think if a single negative thing to say.

Food was great, combination of buffet and ordering of a menu.

Partner

10/10

Exceptional

01 Sep 2020

Iuliia

Lovely place to stay

Lovely place with friendly stuff. Our room was very cozy. We really enjoyed buffet dinner and breakfast, good quality food!

Partner

10/10

Exceptional

19 Aug 2020

Emily

Holidays during Covid

Regardless the current pandemic of covid we had an excellent time. The hotel was following all required hygiene guidelines and we didnt feel afraid at anytime. The hotel should urgently seek for additional parking space as it was very frustrating not finding one and having to leave the car in the streets

Partner

10/10

Exceptional

14 Aug 2020

Verified traveler

Ευχάριστη παραμονή

Καθαροι χωροι, ευγενικό προσωπικό, καλό προγευμα, εύκολη πρόσβαση στη θαλασσα

Friends_and_family Family

10/10

Exceptional

09 Aug 2020

Desiree

Excellent stay

Extremely friendly staff,spotless,service great,excellent covid measures,suite fantastic,dinner was delicious...well done to the chef.

Friends_and_family Family

10/10

Exceptional

07 Aug 2020

Kyriakos

Lived up to expectations. Professional and attentive.

Leisure Self

10/10

Exceptional

27 Jul 2020

Verified traveler

Loved it. Very clean. Problem with parking

Nice stay. Very Clean. Breakfast was good but i would like if they could offer frape without extra charge. Overall we were happy with our stay.beautiful hotel.great hospitality. But there is a big problem with parking area.unfortunately there is not enough space for all the residents espesially during weekend.

Partner

10/10

Exceptional

20 Jul 2020

Deborah

Napa Mermaid Review

We love staying at the Napa Mermaid, friendly staff very clean nice location. Thank you

Partner

10/10

Exceptional

27 Jan 2020

David

The hotel is in a fantastic location just far enough away from down town Ayia Napa to offer a little peace and tranquility, but close enough to walk into town if you need to. The staff are amazing and friendly. Breakfast is an absolute feast, everything you can imagine from cold meats and cheese through to a hot breakfast, fresh fruit, porridge and yoghurt. The attention to detail by all the Hotel staff was excellent. We will undoubtedly return. Well done all the staff at the Napa Mermaid for making our weekend so memorable.

Leisure Partner

10/10

Exceptional

26 Jan 2020

Verified traveler

Very clean, tidy & comfortable

Easy access

Open Resturant & very delicious food

Business Self

10/10

Exceptional

03 Jan 2020

Swaray

Great place to stay would definitely recommend, the employees are lovely and attentive and nothing is too much trouble. Everything went smoothly. Would definitely recommend and revisit.

Leisure Partner

10/10

Exceptional

01 Jan 2020

DANIEL

Relaxing and tranquil in off-season

Excellent Hotel with tasty food in the restaurant. Special thanks to the management and staff for the delicious cake and white wine, it really made for a wonderful birthday treat! Only small critique is the tepid water temp in the spa tub, would be better if it was warmer but the sauna and steam room were great. I definitely would stay here again.

Self

10/10

Exceptional

16 Dec 2019

Szymon

Very nice place to stay. Large spacoius room and great sea view.

Leisure Family

10/10

Exceptional

03 Dec 2019

Verified traveler

Relaxing family holiday

Currently it is off season with very less occupancy in the hotel and surrounding areas. The hotel is very neat and clean with pleasant ambiance. For some reason, all hotels in the area were painted white.

We were in a Grand suite with two bedroom, a hall with open kitchen and a large balcony with a jacuzzi which the kids loved. Breakfast was very good with both hot and cold options. The only other food we had from the hotel restaurant was a pizza. We were told that it was a frozen pizza that was baked.

The people at the reception were very helpful, especially Litza. I hope i am spelling her name correctly. The beach is right across the road at a short walking distance and its a nice beach. There are shops available at a short walking distance. Restaurants were closed since it was off season. We had to drive to Ayia Napa town for eating out. The hotel helped in arranging for hire car as well. We used the spa as well which was good.

Overall a very good relaxing holiday. I would definitely recommend Napa mermaid hotel and suites.

Friends_and_family Family

10/10

Exceptional

23 Nov 2019

Dasos

Excellent

Partner

10/10

Exceptional

18 Oct 2019

Verified traveler

Absolutely loved the Napa Mermaid. It was our first visit but will not be our last. Everything was exceptional and helped towards a stress free holiday.

Leisure Partner

6/10

Pleasant

05 Oct 2019

Verified traveler

Staff amazing most of hotel was fantastic

Staff amazing most of hotel was fantastic But room not as good as what I paid for not as clean as rest of hotel, was advertised as executive suite but old & tired many problems with room very noisy location & no privacy at all.
Staff made my stay very good except for night reception man who was always miserable & head receptionist also hotel main manager was not very approachable

Self

10/10

Exceptional

05 Sep 2019

Verified traveler

great location. wonderful rooms . tasty and international breakfast. and much more.

Friends_and_family Family

8/10

Excellent

30 Aug 2019

Amr

Beach across the street , room with nice view , spa & gym

Leisure Family

10/10

Exceptional

29 Aug 2019

amir

best hotel in napa

amazing place. great people.

Partner

10/10

Exceptional

24 Aug 2019

Verified traveler

It’s a lovely hotel, very smart decor!

Good location, beach across the road, a very short walk to restaurants, shops etc.
Super market about 2minutes walk up the hill to buy water etc.

Sun beds were the only issue... people claimed them when they weren’t even using them, Very inconsiderate!

Food was lovely, plenty of choice and fresh. Hotel was very clean and the staff were friendly.

Would highly recommend

Leisure Friends

10/10

Exceptional

20 Aug 2019

Verified traveler

Lovely stay in Agia Napa!

Absolute 5 star stay, the service was impeccable, the staff were so friendly and couldn’t do enough for us. The rooms are so spacious and beautifully decorated. We would defo recommend!

Family

10/10

Exceptional

18 Aug 2019

Emily

Superb

We had an excellent time, relaxed, enjoyed our stay to the full

Partner

10/10

Exceptional

24 Jul 2019

Verified traveler