Name: DoubleTree by Hilton Galveston, TX
Address: 1702 Seawall Boulevard, Galveston, 77550, US

2/10

Poor

02 Aug 2026

ashraf

Late an hour and 30 minutes chk in
Elevator out of service and the room on the 4th floor

10/10

Exceptional

01 Aug 2026

Ashley

great

6/10

Pleasant

29 Jul 2026

Kendra

Beach view was nice unfortunately there was no store with nutritious food just junk food

6/10

Pleasant

28 Jul 2026

Alessio

The hotel was in a perfect location. The staff was super helpful. I was a little disappointed in the food quality at the pool bar/restaurant. I know Hotel restaurants are not often very high level but the food we ordered Saturday night was very underwhelming and poorly cooked. I am sure it was a one-off night as everything else about our stay was great.

4/10

Poor

27 Jul 2026

Joel

Hotel was very limited. WiFi wasn’t working,, elevator wasn’t working, mini fridge was not working — all in all, it was very inconvenient to stay here.

6/10

Pleasant

26 Jul 2026

David

Check in was a mess. Reservation was for 2 rooms but could only find one at checkin. After 30 minutes found the second room. Elevator broke down several times requiring hauling luggage down 4 flights of stairs at checkout. Not great for seniors.

4/10

Poor

23 Jul 2026

Mary

The entire building is in poor condition; the carpets in the common areas are dirty, and the room had no curtains—it was unbelievable.

10/10

Exceptional

23 Jul 2026

Fernando Clavelo

N/A

2/10

Poor

23 Jul 2026

Chasity

This place is HORRIBLE!!! Not only are the staff RUDE, but when we had problems with our reservation they hung up the phone on me!!! Worst experience ever in Galveston! Do NOT stay here!

10/10

Exceptional

23 Jul 2026

Kyle

Absolutely the best experience ever, I will be back!

8/10

Excellent

21 Jul 2026

Ryan

Staff was amazing. We got off a cruise ship and ended up at the hotel around 11:30 a.m. we knew a room wouldn't be ready but was wondering about them holding our luggage. They said we could use the pool and all the amenities until our room was ready. The Pool is great, it has a swim up bar and restaurant. Got our room at 2 p.m. sadly that left a lot to be desired. It's definitely showing its age. There was a musky smell all throughout the hotel, not overpowering but definitely noticeable. All in all it's a decent hotel for the price and the pool, balcony looking at the beach and the staff make up for the shortcomings. One more thing, breakfast is $22 per person which is insane.

Partner

6/10

Pleasant

17 Jul 2026

Ginger

It was a good hotel my only complaint is the AC in our room wasn’t working properly. They did “try” to fix it but what they did didn’t work.

Friends_and_family Family

10/10

Exceptional

17 Jul 2026

Maureen

Loved the view from the balcony. The room was clean,

Partner

8/10

Excellent

14 Jul 2026

Lauri

Our family had a great time in Galveston. Our stay with Double Tree was very enjoyable. We loved the pool with the bar. The rooms were clean. The air-conditioning unit leaked water into the room. Maintenance did work on it quickly. The beach was clean, but you have to walk across the highway to get to the beach.

Friends_and_family Family

2/10

Poor

12 Jul 2026

Hailee

This place was not worth the $400 plus a night . Please beware there are ROACHES and ac in our room stopped working

Friends_and_family Family

10/10

Exceptional

10 Jul 2026

Leta

Great view; friendly staff; very clean.
Only complaint would be only 1 very slow elevator for the entire hotel.
Also the one night we were tired and were going to eat in the restaurant at the hotel they closed early without notice leaving us to scramble outside the hotel for food with a very tired toddler.
Overall we had a very fun vacation.

Family_with_children

10/10

Exceptional

08 Jul 2026

Amanda

Very pleased

2/10

Poor

07 Jul 2026

Peggy

The room has rusted dirty laps with cobwebs and the carpet was well worn.
The mattresses were not queen sized as advertised and didn’t fit the bed. There were gaps on each side from the mattresses being too small.
After we checked out, they tried to run my card and wouldn’t tell me why. They stopped responding and took more money out 6 days after check out.

Family_with_children

2/10

Poor

07 Jul 2026

Mary

Very disappointed with our stay at DoubleTree by Hilton Galveston Beach. The elevator was broken, the glass in the pool door was broken, there were no pool towels available, and our room only had one towel. The room had a horrible smell, and the rusted lampshades made it feel dirty and poorly maintained.
This hotel is in serious need of repairs and better housekeeping. For the price we paid, the condition of the property was unacceptable. I would not stay here again and cannot recommend it to others.
Please save your money go elsewhere.

Family

2/10

Poor

06 Jul 2026

Charmen

This hotel is not up to the Hilton standards the main elevator has been broken for two years found out after speaking with staff, the glass door to the pool is shattered and unsafe also the door to my room would not shut properly had to slam it ! They should disclose this on the website Prior to booking not just surprise you!

8/10

Excellent

05 Jul 2026

Taty

Clear and very nice staff

6/10

Pleasant

03 Jul 2026

Michael

One elevator for the entire 5 floor property which is incredibly slow on top of that the $20+ breakfast is a joke I've had better at other 2 star hotels hotel staff was helpful restaurant staff not so much there pool is very nice though and the pool side bar staff is great overall not a terrible place but they definitely don't earn that 3 star hotel rating property needs a lot of maintenance

Family_with_children

4/10

Poor

29 Jun 2026

Susana

The room was very dated and was small. The balcony was very hot to sit on when the air conditioning would turn on. We had breakfast in the restaurant in the lobby. They did not have much to choose from since the food was not being replenished for the cost it seemed very overpriced as was the room. I was charged a 200-dollar incidental fee which I have not seen taken off of my account. The location was good.

Friends_and_family Family

6/10

Pleasant

28 Jun 2026

Lesley J

This is no longer a Hilton property and is under new ownership and it shows. The pool was dirty and had mold around the stair area entrance to the water, which could cause someone to slip and fall. Speakers and tv's around the swim up bar did not work. However our bartenders were awesome so we just used our phones. Also there were no water bottles provided in rooms that cost us over $235 a night and on our first morning waking up we had a small roach climb over the covers while my husband was still sleeping. Also housekeeping never cleaned our room and maintenance workers propped stairway doors from parking lots open with rocks, which causes a saftey issue.

Partner

6/10

Pleasant

27 Jun 2026

Ralph

The hotel is a bit old, but the pool with the bar makes up for it. The staff is super helpful and the beach is only a few steps away.

Friends_and_family Family

10/10

Exceptional

26 Jun 2026

Maria

Todo bien

Family

4/10

Poor

26 Jun 2026

Shannon

This property was rated as a 4 star, but this was not the case, 2 star at best..not worth $359.00 dollars a night...very disappointed I've stayed at alot of DoubleTree properties, this one looked like a Motel 6 the outer appearance does not match the photos listed on your website

Friends_and_family Family

6/10

Pleasant

21 Jun 2026

Leeann

Everything was clean just be prepared to pay parking fees each day.

Partner

10/10

Exceptional

20 Jun 2026

Kurt

I’ve stayed at this location on 3 different occasions over the past several years and I’ve always been very happy each time. I particularly enjoy the pool bar(Longboards). The bartender, Tyler, was great; very friendly and personable, and great service. I definitely plan on making future stays.

Partner

10/10

Exceptional

19 Jun 2026

Wilfredo

Location and pool area’s

Partner

2/10

Poor

13 Jun 2026

Biniam

Dear Management,
I would like to express my disappointment regarding my recent stay. My room had a water leak that caused water to accumulate on the floor. I reported the issue and requested a room change, but no assistance was provided.
On the first day, staff only cleaned the water, but the same problem occurred again the following night. I had planned to extend my stay for an additional two days; however, due to the ongoing issue and the lack of support in resolving it, I decided to check out instead.
I hope you will review this matter and take appropriate steps to improve the experience for future guests.

Family_with_children

2/10

Poor

11 Jun 2026

Sung

My room had a strong, unpleasant smell and was not cleaned next day when I arrived from afternoon activities. I spoke with the front desk, and I was assured that they would notify housekeeping and have my room cleaned. However, when I returned late that night, the room was still dirty and there were no clean towels provided.
I was very disappointed with the lack of service and the failure to follow through on what I was promised. Based on this experience, I would not recommend staying here and will not be returning.

Friends_and_family Family

10/10

Exceptional

09 Jun 2026

Charllie

Love the room that we had

Family

10/10

Exceptional

09 Jun 2026

pedro

Excelente ubicación

Friends

10/10

Exceptional

09 Jun 2026

Cynthia

We love this hotel we stay there every summer. The staff is very helpful. Front desk nicest people property is beautiful. Looking forward to our next stay there.

Family_with_children

2/10

Poor

08 Jun 2026

STEVEN

I paid a premium price for this hotel. The price was very comparable to the San Louis Galveston. The San Loui was booked up so decided to try this place out. Absolutely no comparison (other than price). The room was about the size of a large closet. With terrible view and sketchy location with not much security that I was aware of. Don't spend a 5 star price for a 2 star motel.

Partner

2/10

Poor

05 Jun 2026

Azra

The place was really ghetto, not clean, and unpleasant.

Family_with_children

8/10

Excellent

01 Jun 2026

Janine

We picked this hotel because it was close to everything. This made it really convenient to see the historical areas, the beach, and shops etc. There was a rental shop right next door, too! However, the elevator and carpets were pretty dirty. The hotel room balcony was great, and the room was ok, the carpets and the mattress cover under the sheets were gross. They only had regular cable on the TV, so there was no way to rent movies. The bathroom shower needed some work and the fridge smelled. The food at the restaurant was good, the drinks were strong, and free cookies are always nice. The pool was great, and I loved that you could eat in the pool at the pool bar, fun! The staff was friendly, but they could have told us a little more about the amenities available. All around, we had a good stay, and it was a reasonable price. We paid about $150 a night booking online, and a gal we were talking with at the pool said they were charging her $300 because she just booked a room that day.

Partner

2/10

Poor

26 May 2026

Roxanne

Our room was not clean and we found bed bugs on the bed. They only have one elevator in the whole building and we also got stuck in the elevator for 30 mins before maintenance could get us out. The photos online look nothing like IRL.

Family

8/10

Excellent

25 May 2026

Andrew

Hotel is old but beach front location is great, staff is wonderful,

Family_with_children

8/10

Excellent

23 May 2026

David

Carpets could use a good cleaning. Overall the room and bathroom was clean. Balcony view was very nice. It rained every day so pool use was limited though not the property’s fault. Pool was nice and had a swim up bar. The pool bar was very nice with friendly bartenders and good cocktails.
Lots of parking available. Nice grassy area for families to play and relax as well as a nice fire pit area.

Friends_and_family Family

4/10

Poor

22 May 2026

Jacqueline

Room are dirty and just nasty.

Friends

10/10

Exceptional

20 May 2026

hung

Good to stay

Friends

6/10

Pleasant

20 May 2026

Verified traveler

Good beach view

Friends

10/10

Exceptional

18 May 2026

Jamie

We love this hotel!!!

Partner

6/10

Pleasant

11 May 2026

jackie

convenient location for the beach and if you are needing somewhere to stay before leaving on a cruise.
The property is not as new or nice as it looks in the Photos online

Family

6/10

Pleasant

11 May 2026

Cheri

Pool needs scrubbed. Room needs updating. Bathroom door weathered a fractured wood..
Ridiculous they charge extra for parking. Issues with elevator clinking and stopping. Thought we were stuck..finally git it to go down. Took stairs up to 4th floor. There was another elevator but blocked off with drapes.

But staff so friendly and helpful!

Family

4/10

Poor

08 May 2026

Marion A

The room was nice and clean, but the hotel only provided housekeeping service once every three days. No complimentary breakfast was included, and the breakfast buffet cost $22.00. Free coffee was available in the lobby area. Unfortunately, I would not stay at this hotel again, as there are many other hotels in the same price range with better reviews and amenities.

Partner

10/10

Exceptional

07 May 2026

Laura

Overall wonderful trip

2/10

Poor

07 May 2026

Mohammad

That’s really not good time 4 pm to next day 11 am
And you need clean a little bit

Family_with_children

10/10

Exceptional

06 May 2026

Jordy

Great place

10/10

Exceptional

06 May 2026

Ashley

Love the room we were in ocean view, and pool view, the pool was lovely a swim-up bar that was great!!!!

Partner

8/10

Excellent

01 May 2026

Mark

The hotel was clean and the location was great.

Partner

8/10

Excellent

30 Apr 2026

Timothy

Great view of beach.
Quite
Great location

Friends_and_family Family

10/10

Exceptional

29 Apr 2026

Diana

A wonderful beach front hotel with great bars and restaurants

Partner

10/10

Exceptional

25 Apr 2026

Gina

We stay here every time we visit Galveston. This time around I made a bad decision to book a hotel down the road to give it a try. It was awful! So we quickly reserved the Double Tree and left the awful hotel. That night I paid for 2 hotels but coming to this one was worth it. Double tree is exceptionally clean, great staff, and the convenience of the bar at the property as well as the delicious steakhouse nearby. I’ve learned my lesson in an expensive way, I will never test another hotel In Galveston it will always be the Double Tree.

Partner

10/10

Exceptional

20 Apr 2026

Sierra

Close to beach

Friends

6/10

Pleasant

20 Apr 2026

Matthew

Elevator and hallways were filthy. The room was mostly clean but very dated and not well maintained. I would not stay here again.

10/10

Exceptional

19 Apr 2026

Alan

Great rooms easy access to the beach and sea wall blvd

Partner

10/10

Exceptional

10 Apr 2026

JOHN

Excellent location. Professional staff.

Friends_and_family Friends

8/10

Excellent

10 Apr 2026

Anna

Cute hotel!

6/10

Pleasant

09 Apr 2026

Domony

The bathroom was dirty
Pubic hair all over the bed sheets
Floors in the Hallway looked like they need to be shampooed
Waited 25 min for front desk clerk, wound up just going to walmart to get new sheets and blanket

Partner

10/10

Exceptional

09 Apr 2026

Angela

Great beach view
Very clean
Great staff

4/10

Poor

03 Apr 2026

Reinier

Un mal olor en las evitaciones mala cálida en hotel yo creo que lo mejor de ese hotel son personas del hotel nada especial del hotel

8/10

Excellent

31 Mar 2026

Brad

Initial room we were placed in had wonderful views of the seawall, however, the bed linens were soiled and there was black mold on the pillowcases, lampshades, headboard & bathroom ceiling. Staff was very amenable and promptly moved us to a different room that was clean.

Partner

6/10

Pleasant

31 Mar 2026

Christian

Room overlooked the beach. Carpet was filthy. Drinking glasses in room were used and dirty. Paint was peeling off of bathroom door.

Friends_and_family Family

10/10

Exceptional

28 Mar 2026

Candy

Everything was great.

Family_with_children

10/10

Exceptional

20 Mar 2026

vanessa

Had a great time
Clean room

Family_with_children

10/10

Exceptional

13 Mar 2026

Norma

Nice

Family_with_children

8/10

Excellent

10 Mar 2026

MICHAEL

Yes

Family_with_children

2/10

Poor

10 Mar 2026

Shelley

I promise, I’m not a high maintenance person…ask my husband. This property was old, grungy, and not at all what I was expecting or hoping for based on pictures, reviews, etc. The staff that greeted us, straight up lied to our faces, was defense when called out on it, and we still didn’t get the right room.

We had done online check-in the night before. I was given the option to select the room I wanted and the room was guaranteed to a credit card. We selected the top floor to see over the thatch-roofed bar to see the ocean. When we arrived after 14+ hours of travel, and stops at several other hotels to drop folks off, we were exhausted. We checked in at the desk and our keycard said floor 2. When I inquired, she said she had to select my room by 5pm that same day because we weren’t there. The room I had selected (518) was no longer available (even though I have a pic of the confirmation). She said there was nothing she could do. My best guess, of course, is she gave our room away because we hadn’t physically checked in yet (by 5pm…really?). I was not happy, not at all. She claimed my “pre check-in” didn’t take in the system. If that’s the case, why can I show confirmation of the room I selected? I could’ve lived with the condition of the hotel even though it was def not the “Excellent” other guests said it was. The lying, I will not tolerate. Very disappointed in this Hilton Hotel. Do not recommend, not only for character of staff, but also condition of hotel. Thanks!

Partner

10/10

Exceptional

06 Mar 2026

Veronica

Great service

8/10

Excellent

02 Mar 2026

Jerry

Obstructed

Partner

6/10

Pleasant

25 Feb 2026

Kathleen

Some of the staff were perfectly fine and helpful. Two of the front desk staff were rude. One woman never acknowledge me even when I greeted her. I requested a bottle of water and she never looked at me as she handed it to me. Another staff person was not letting ANYONE to check into their room until 4 pm even though rooms were ready. I finally went to another desk person and was immediately given a room key.

Partner

10/10

Exceptional

23 Feb 2026

Jason

The room was nice. The staff was friendly.
Overall was an excellent stay

Partner

10/10

Exceptional

22 Feb 2026

Billy

Room was cute, clean, and perfect for our trip!

Friends_and_family Family

6/10

Pleasant

10 Feb 2026

Gina

Dated, dirty and overpriced.

Leisure Family

6/10

Pleasant

07 Feb 2026

Venus

The room was fine. Breakfast was not. My child wanted a bowl of cereal. They were out of milk. They offered chocolate milk instead. In term of shuttle service to the cruise pier, the front staff offered a list of shuttle buses that were fully booked already. Not very organized. I probably won't recommend this place again.

Friends_and_family Family

4/10

Poor

02 Feb 2026

William

I paid extra for an upgraded room, and an hour before check in I was told the room was no longer available. Some kind of plumbing issue. We ended up getting a different room. The hotel was not very well maintained. The breakfast buffet was not free. We figured it was included with the stay ended up paying over 50 dollars for 2 people and a simple scrambled egg breakfast. Very disappointed. We went to the onsite bar and got a couple Bloody Mary's on special happy hour pricing. Paid 18$ including a tip. The next day we ordered the same thing and paid triple the price not including a tip, and was told they mistakenly gave me the wrong price the day before. They would not work with us, and basically said it wasn't there problem!! Search before you stay!! Much better options are available if you look around.

Leisure Family

10/10

Exceptional

19 Jan 2026

Diana

From the moment we enter the building, the staff was friendly and courteous. The hotel room was clean and well stocked. This is definitely the go to hotel while visiting Galveston!

Leisure Family_with_children

8/10

Excellent

19 Jan 2026

Linda

It’s an older property. They do offer food but it is not included in the room price. Apparently you’re supposed to get a welcome bag when you check in. We did not get one but our friends did. Just a bottle of water was over $4.

Leisure Family

8/10

Excellent

16 Jan 2026

Jill

Nice pool, good location

Partner

10/10

Exceptional

16 Jan 2026

Terri

Great location on beach.

4/10

Poor

15 Jan 2026

Gale

Rooms were not very clean. The breakfast was not free. Our friends room smelled very musty not good for allergies. Pool was very dirty.

10/10

Exceptional

12 Jan 2026

Amy

The corner balcony room with ocean view was fabulous.

Leisure Partner

2/10

Poor

08 Jan 2026

Autumn

First of all our room wasn’t ready when we got there then we got there and the air conditioner wasn’t working very well. The elevator was constantly broken so traveling up and down multiple stairs with heavy luggage was nearly impossible as I am handicapped. There were no options for us. It was not a great experience at all.

Leisure Partner

10/10

Exceptional

07 Jan 2026

Lamborghini

Clean room and super friendly staff!

Partner

6/10

Pleasant

05 Jan 2026

Hadrien

Hotel is old and expensive for what it is, but staff was friendly and no issues.

Leisure Partner

8/10

Excellent

05 Jan 2026

Heather

Staff was nice.

Leisure Partner

2/10

Poor

04 Jan 2026

Christopher

Yes

4/10

Poor

02 Jan 2026

John

For what I paid for a room it was very rundown. I’ve had better motels. The lamp was covered in rust, it was musty and mildew smelling. The shower spigot diverter was broken, I had to put my finger up inside and push it closed so I could take a shower. The handle it was broken on it. I could not lock the deadbolt on the door without using all my strength to lift it up and force it into place. It had been obviously broken into previously which left a large gap where light came through. It was extremely unsecure. The main elevator was broken. Everybody was using the service elevator, which was having issues and had to continuously be reset. The breakfast was subpar and cold. I would not recommend anybody staying here. The bar in the front was great and the view was spectacular. That was it. I am very disappointed with the experience

Leisure Partner

6/10

Pleasant

02 Jan 2026

Kimberly

The property is old and needs renovating, but the staff, view, and location were perfect. Super noisy between 7AM and 12PM…we heard every conversation and suitcase going by. If you’re an early riser then you’ll be good!

Leisure Partner

8/10

Excellent

01 Jan 2026

Amber

The property is just a little dingy/old but it’s not too bad

Leisure Partner

6/10

Pleasant

29 Dec 2025

paula

Needs updating and the bad smell needs to be addressed

Friends_and_family Family

2/10

Poor

29 Dec 2025

Gwendolyn

Front desk staff rude and very unprofessional. Check in time was supposed to be at 4:00. However, room not ready to occupy until 5:30! Promise of gulf view was 95% obscured by Lobby archway. Room mini fridge too small for leftovers but large enough for bottles of water and soda pop. Microwave only available for $10 fee. Self parking in hotel parking lot $15 per night. Entire hotel serviced by only one tiny service elevator. Lobby and snack section also very tiny. Entry into room required door handle to raised up rather than lowered down as is common in all other hotels.
On the bright side, all other hotel staff were friendly, pleasant and very helpful. Breakfast buffet was plentiful and satisfactory but not worth $34 fee. Standard TV remote control super easy to navigate. Bed and pillows were like sleeping on clouds and sheets buttery soft.

Leisure Family

6/10

Pleasant

29 Dec 2025

randolph

Kinda ruined down. Extremely slow elevator but the staff worked extremely hard to help you.

Leisure Partner

8/10

Excellent

28 Dec 2025

Thomas

Basically a Super8 on the beach (across the street) with a swim up bar. Everything else was meh. Torn dingy lamps, broken baseboards and such. Not Hilton standards by any means.

Leisure Partner

4/10

Poor

26 Dec 2025

Diana

The elevator was not working the entire week. Staff kept telling us \"tomorrow\" when in fact other staff said it would be the following week. The room door was damaged and you could see into the room. The shower leaked continuously and there was no shower curtain. When I told the front desk, they handed me one. Very poorly maintained hotel. And be honest - don't lie to people about the elevator not getting fixed for awhile.

Business Self

8/10

Excellent

24 Dec 2025

erika

Hotel and staff were wonderful, the only reason I didn’t give full stars is because the elevator was broken

8/10

Excellent

16 Dec 2025

andrew

Clean room. Balcony with sea view. Friendly staff. Breakfast included.

Leisure Self