DoubleTree by Hilton Galveston, TX

United States , Galveston - TX
GALVESTON, 1702 Seawall Boulevard
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100 reviews shown

10/10

Exceptional

25 Apr 2026

Gina

We stay here every time we visit Galveston. This time around I made a bad decision to book a hotel down the road to give it a try. It was awful! So we quickly reserved the Double Tree and left the awful hotel. That night I paid for 2 hotels but coming to this one was worth it. Double tree is exceptionally clean, great staff, and the convenience of the bar at the property as well as the delicious steakhouse nearby. I’ve learned my lesson in an expensive way, I will never test another hotel In Galveston it will always be the Double Tree.

Partner

10/10

Exceptional

20 Apr 2026

Sierra

Close to beach

Friends

6/10

Pleasant

20 Apr 2026

Matthew

Elevator and hallways were filthy. The room was mostly clean but very dated and not well maintained. I would not stay here again.

10/10

Exceptional

19 Apr 2026

Alan

Great rooms easy access to the beach and sea wall blvd

Partner

10/10

Exceptional

10 Apr 2026

JOHN

Excellent location. Professional staff.

Friends_and_family Friends

8/10

Excellent

10 Apr 2026

Anna

Cute hotel!

6/10

Pleasant

09 Apr 2026

Domony

The bathroom was dirty
Pubic hair all over the bed sheets
Floors in the Hallway looked like they need to be shampooed
Waited 25 min for front desk clerk, wound up just going to walmart to get new sheets and blanket

Partner

10/10

Exceptional

09 Apr 2026

Angela

Great beach view
Very clean
Great staff

4/10

Poor

03 Apr 2026

Reinier

Un mal olor en las evitaciones mala cálida en hotel yo creo que lo mejor de ese hotel son personas del hotel nada especial del hotel

8/10

Excellent

31 Mar 2026

Brad

Initial room we were placed in had wonderful views of the seawall, however, the bed linens were soiled and there was black mold on the pillowcases, lampshades, headboard & bathroom ceiling. Staff was very amenable and promptly moved us to a different room that was clean.

Partner

6/10

Pleasant

31 Mar 2026

Christian

Room overlooked the beach. Carpet was filthy. Drinking glasses in room were used and dirty. Paint was peeling off of bathroom door.

Friends_and_family Family

10/10

Exceptional

28 Mar 2026

Candy

Everything was great.

Family_with_children

10/10

Exceptional

20 Mar 2026

vanessa

Had a great time
Clean room

Family_with_children

10/10

Exceptional

13 Mar 2026

Norma

Nice

Family_with_children

8/10

Excellent

10 Mar 2026

MICHAEL

Yes

Family_with_children

2/10

Poor

10 Mar 2026

Shelley

I promise, I’m not a high maintenance person…ask my husband. This property was old, grungy, and not at all what I was expecting or hoping for based on pictures, reviews, etc. The staff that greeted us, straight up lied to our faces, was defense when called out on it, and we still didn’t get the right room.

We had done online check-in the night before. I was given the option to select the room I wanted and the room was guaranteed to a credit card. We selected the top floor to see over the thatch-roofed bar to see the ocean. When we arrived after 14+ hours of travel, and stops at several other hotels to drop folks off, we were exhausted. We checked in at the desk and our keycard said floor 2. When I inquired, she said she had to select my room by 5pm that same day because we weren’t there. The room I had selected (518) was no longer available (even though I have a pic of the confirmation). She said there was nothing she could do. My best guess, of course, is she gave our room away because we hadn’t physically checked in yet (by 5pm…really?). I was not happy, not at all. She claimed my “pre check-in” didn’t take in the system. If that’s the case, why can I show confirmation of the room I selected? I could’ve lived with the condition of the hotel even though it was def not the “Excellent” other guests said it was. The lying, I will not tolerate. Very disappointed in this Hilton Hotel. Do not recommend, not only for character of staff, but also condition of hotel. Thanks!

Partner

10/10

Exceptional

06 Mar 2026

Veronica

Great service

8/10

Excellent

02 Mar 2026

Jerry

Obstructed

Partner

6/10

Pleasant

25 Feb 2026

Kathleen

Some of the staff were perfectly fine and helpful. Two of the front desk staff were rude. One woman never acknowledge me even when I greeted her. I requested a bottle of water and she never looked at me as she handed it to me. Another staff person was not letting ANYONE to check into their room until 4 pm even though rooms were ready. I finally went to another desk person and was immediately given a room key.

Partner

10/10

Exceptional

23 Feb 2026

Jason

The room was nice. The staff was friendly.
Overall was an excellent stay

Partner

10/10

Exceptional

22 Feb 2026

Billy

Room was cute, clean, and perfect for our trip!

Friends_and_family Family

6/10

Pleasant

10 Feb 2026

Gina

Dated, dirty and overpriced.

Leisure Family

6/10

Pleasant

07 Feb 2026

Venus

The room was fine. Breakfast was not. My child wanted a bowl of cereal. They were out of milk. They offered chocolate milk instead. In term of shuttle service to the cruise pier, the front staff offered a list of shuttle buses that were fully booked already. Not very organized. I probably won't recommend this place again.

Friends_and_family Family

4/10

Poor

02 Feb 2026

William

I paid extra for an upgraded room, and an hour before check in I was told the room was no longer available. Some kind of plumbing issue. We ended up getting a different room. The hotel was not very well maintained. The breakfast buffet was not free. We figured it was included with the stay ended up paying over 50 dollars for 2 people and a simple scrambled egg breakfast. Very disappointed. We went to the onsite bar and got a couple Bloody Mary's on special happy hour pricing. Paid 18$ including a tip. The next day we ordered the same thing and paid triple the price not including a tip, and was told they mistakenly gave me the wrong price the day before. They would not work with us, and basically said it wasn't there problem!! Search before you stay!! Much better options are available if you look around.

Leisure Family

10/10

Exceptional

19 Jan 2026

Diana

From the moment we enter the building, the staff was friendly and courteous. The hotel room was clean and well stocked. This is definitely the go to hotel while visiting Galveston!

Leisure Family_with_children

8/10

Excellent

19 Jan 2026

Linda

It’s an older property. They do offer food but it is not included in the room price. Apparently you’re supposed to get a welcome bag when you check in. We did not get one but our friends did. Just a bottle of water was over $4.

Leisure Family

8/10

Excellent

16 Jan 2026

Jill

Nice pool, good location

Partner

10/10

Exceptional

16 Jan 2026

Terri

Great location on beach.

4/10

Poor

15 Jan 2026

Gale

Rooms were not very clean. The breakfast was not free. Our friends room smelled very musty not good for allergies. Pool was very dirty.

10/10

Exceptional

12 Jan 2026

Amy

The corner balcony room with ocean view was fabulous.

Leisure Partner

2/10

Poor

08 Jan 2026

Autumn

First of all our room wasn’t ready when we got there then we got there and the air conditioner wasn’t working very well. The elevator was constantly broken so traveling up and down multiple stairs with heavy luggage was nearly impossible as I am handicapped. There were no options for us. It was not a great experience at all.

Leisure Partner

10/10

Exceptional

07 Jan 2026

Lamborghini

Clean room and super friendly staff!

Partner

6/10

Pleasant

05 Jan 2026

Hadrien

Hotel is old and expensive for what it is, but staff was friendly and no issues.

Leisure Partner

8/10

Excellent

05 Jan 2026

Heather

Staff was nice.

Leisure Partner

2/10

Poor

04 Jan 2026

Christopher

Yes

4/10

Poor

02 Jan 2026

John

For what I paid for a room it was very rundown. I’ve had better motels. The lamp was covered in rust, it was musty and mildew smelling. The shower spigot diverter was broken, I had to put my finger up inside and push it closed so I could take a shower. The handle it was broken on it. I could not lock the deadbolt on the door without using all my strength to lift it up and force it into place. It had been obviously broken into previously which left a large gap where light came through. It was extremely unsecure. The main elevator was broken. Everybody was using the service elevator, which was having issues and had to continuously be reset. The breakfast was subpar and cold. I would not recommend anybody staying here. The bar in the front was great and the view was spectacular. That was it. I am very disappointed with the experience

Leisure Partner

6/10

Pleasant

02 Jan 2026

Kimberly

The property is old and needs renovating, but the staff, view, and location were perfect. Super noisy between 7AM and 12PM…we heard every conversation and suitcase going by. If you’re an early riser then you’ll be good!

Leisure Partner

8/10

Excellent

01 Jan 2026

Amber

The property is just a little dingy/old but it’s not too bad

Partner

6/10

Pleasant

29 Dec 2025

paula

Needs updating and the bad smell needs to be addressed

Friends_and_family Family

2/10

Poor

29 Dec 2025

Gwendolyn

Front desk staff rude and very unprofessional. Check in time was supposed to be at 4:00. However, room not ready to occupy until 5:30! Promise of gulf view was 95% obscured by Lobby archway. Room mini fridge too small for leftovers but large enough for bottles of water and soda pop. Microwave only available for $10 fee. Self parking in hotel parking lot $15 per night. Entire hotel serviced by only one tiny service elevator. Lobby and snack section also very tiny. Entry into room required door handle to raised up rather than lowered down as is common in all other hotels.
On the bright side, all other hotel staff were friendly, pleasant and very helpful. Breakfast buffet was plentiful and satisfactory but not worth $34 fee. Standard TV remote control super easy to navigate. Bed and pillows were like sleeping on clouds and sheets buttery soft.

Leisure Family

6/10

Pleasant

29 Dec 2025

randolph

Kinda ruined down. Extremely slow elevator but the staff worked extremely hard to help you.

Leisure Partner

8/10

Excellent

28 Dec 2025

Thomas

Basically a Super8 on the beach (across the street) with a swim up bar. Everything else was meh. Torn dingy lamps, broken baseboards and such. Not Hilton standards by any means.

Leisure Partner

4/10

Poor

26 Dec 2025

Diana

The elevator was not working the entire week. Staff kept telling us \"tomorrow\" when in fact other staff said it would be the following week. The room door was damaged and you could see into the room. The shower leaked continuously and there was no shower curtain. When I told the front desk, they handed me one. Very poorly maintained hotel. And be honest - don't lie to people about the elevator not getting fixed for awhile.

Business Self

8/10

Excellent

24 Dec 2025

erika

Hotel and staff were wonderful, the only reason I didn’t give full stars is because the elevator was broken

8/10

Excellent

16 Dec 2025

andrew

Clean room. Balcony with sea view. Friendly staff. Breakfast included.

Leisure Self

10/10

Exceptional

15 Dec 2025

Brian

Great place to stay before your cruise.

Friends_and_family Family

6/10

Pleasant

12 Dec 2025

Luz

Just average

2/10

Poor

12 Dec 2025

Diane

Room was terrible..no elevators..safe broken...staff in restaurant not pleasant will not stay again will not recommend

Leisure Family_with_children

6/10

Pleasant

11 Dec 2025

Stephanie

Elevator wasn’t working

2/10

Poor

08 Dec 2025

Diane

Booked for 2 nights...no elevator..and on 5th floor...i stayied in 2 different rooms...and second room bathroom had hair in bathroom..toilet seat was left up..like it was used...will not stay again

8/10

Excellent

07 Dec 2025

Kenny l

Yes the only problem was the elevator was not working

10/10

Exceptional

06 Dec 2025

Sylvia

Staying at the Double Tree was the best decision I made when staying in Galveston. Emmanuel was very nice and helpful. I will stay here again whenever I come back.

Friends_and_family Family

10/10

Exceptional

29 Nov 2025

Richard

Great viewpoint

10/10

Exceptional

24 Nov 2025

Rebecca

nice hotel

Friends_and_family Friends

10/10

Exceptional

23 Nov 2025

Candace

Beautiful view

10/10

Exceptional

23 Nov 2025

Kimberly

Enjoyed the view of the beach. It was nice having the beach within walking distance. The room was spacious and clean. The only issue was it would take several tries to open our room with the key card. I informed the staff when checking out that they may need to have someone checjk the lock.

Friends_and_family Family

6/10

Pleasant

20 Nov 2025

Katiesha

The room smelled of chemical you combat mold with, with the amount of money for room the patch and of wall work and ceiling work looked unprofessionally done. Bed was uncomfortable.
Cookies were not available in the late evening ok but not even at checkout. Best thing were staff and view but not worth 283 bucks

Leisure Partner

10/10

Exceptional

16 Nov 2025

Chloe

Nice room with balcony overlooking Gulf. Really great service & parking. No complaints.

10/10

Exceptional

15 Nov 2025

janet

The front desk girl was phenomenal

Leisure Partner

8/10

Excellent

10 Nov 2025

Michelle

My stay at the DoubleTree by Hilton Galveston Beach was very pleasant overall. The hotel had a beautiful beachfront view, and the staff were friendly and welcoming from check-in to checkout. The warm cookies at arrival were a nice touch! My room was clean, comfortable, and had a fresh scent — the housekeeping team did a great job.

The location was perfect — right across from the beach and close to restaurants and attractions. The pool area was clean and relaxing, with plenty of seating and a great view of the ocean. My only minor note is that the restaurant service could have been a bit faster during peak hours, but the food was still enjoyable.

Overall, it was a great experience, and I’d definitely stay here again for a weekend getaway.

Leisure Family

8/10

Excellent

09 Nov 2025

Jeremy

Staff was warm and friendly. However, the overall look and feel of the inside of the hotel feels a bit less than I would expect from the DoubleTree brand. The location is good as I was attending the Lone Star Rally and the hotel is just a few blocks from the Beach Central stage.

Leisure Family

10/10

Exceptional

08 Nov 2025

Yaqueline

Me
Encantó solamente nose porque el hotel cobra el parqueo , siempre me quedo en varios hoteles y nunca tengo que pagar el propio parqueadero del hotel. Sobre la
Habitación muy buena y cómoda el restaurante también me gustó la atención muy buena.

Friends_and_family Family

6/10

Pleasant

07 Nov 2025

Omar

The room was in good condo condition. The staff was friendly and accommodating

Leisure Partner

6/10

Pleasant

07 Nov 2025

It's ok, something looks old. Maid svc is excellent. Commode is loose.

6/10

Pleasant

06 Nov 2025

larry

like a pig in a dress what do you have a pig in a dress

old
lazy service
too far down seawall
not worth the cost

Partner

4/10

Poor

01 Nov 2025

Jon

The front desk guy at check in was excellent.
The hotel just didn't feel clean and definitely not a $200 a night room.

Partner

10/10

Exceptional

01 Nov 2025

Victoria

The staff was amazing. I arrived after an early flight so my room wasn’t ready. When my room was ready the front desk clerk found me at the beach bar. 😁. On top on that I got a room upgrade with a balcony beach side. ⭐️⭐️⭐️⭐️⭐️

Leisure Self

10/10

Exceptional

26 Oct 2025

Gilda

Quiet but needs udating

6/10

Pleasant

24 Oct 2025

Jim

Room smelled musty

Partner

4/10

Poor

23 Oct 2025

Misty

Someone shaved their public hair over the toilet before we checked in and it was on the floor, base of the toilet, bathtub ledge, seat,
And floor.

The room felt damp/musty

The room next to us was so noisey we couldn’t sleep

Leisure Family

10/10

Exceptional

22 Oct 2025

Carey

This hotel was steps away from the Seawall. Good food available for breakfast. Rooms had great beds and maids came every day to check for maid service. Will vacation here again.

Leisure Self

10/10

Exceptional

15 Oct 2025

Phillip

Yes! Everything met my expectations!

Friends_and_family Family

10/10

Exceptional

10 Oct 2025

Maricruz

Clean room, very nice staff

Leisure Family

10/10

Exceptional

10 Oct 2025

Hilary

Fire pit and the pool

Leisure Family

10/10

Exceptional

09 Oct 2025

Casey

We are locals and this is one of our favorites! We had the best time! The pool is huge, service is top notch,& the hotel is always clean. The location is next to the beach with lots of restaurant options within walking distance.

Leisure Family_with_children

10/10

Exceptional

06 Oct 2025

Kurt

The staff was was very welcoming and down to earth. The facilities were immaculate. I’ve stayed at this location a few times and have always been happy.

Leisure Self

6/10

Pleasant

06 Oct 2025

Merianne

The staff were fantastic but for 80% of the time the elevator did not work.

Family

4/10

Poor

05 Oct 2025

EDUARDO

Elevator not working at times
Elderly and handicapped unable get to or from rooms

Leisure Partner

8/10

Excellent

05 Oct 2025

Lisa

Highly recommend this hotel

Our stay was great. The staff was friendly and helpful and my room had a great view of the beach as well as a balcony, which is exactly what I was looking for. The pool was terrific and the swim up bar was an added bonus.
The elevator was a little sketchy at times, apparently the main guest elevator wasn’t working so we were using the staff elevator during our stay.
Great location, close to restaurants.
I would definitely stay here again and recommend to other.

Self

10/10

Exceptional

03 Oct 2025

Emily

Great customer service

Business_and_leisure Partner

6/10

Pleasant

03 Oct 2025

Michael

The rooms are nice, the elevator is terrible, no continental breakfast or microwave in the rooms. Wasn't worth the cost.

Leisure Partner

10/10

Exceptional

30 Sep 2025

Patricia

Our stay was great. Close to everything. The hotel was clean and the staff was friendly. Will definitely stay here again.

Friends_and_family Family

8/10

Excellent

28 Sep 2025

christina Rose

It was a great stay and beautiful view of the beach and everything around . Will definitely come back

Leisure Partner

8/10

Excellent

23 Sep 2025

Debra

The location was great. The staff was very friendly. The only problem was the only had one elevator that took a little while to get up and down to your room. I would stay at this property again.

Leisure Partner

2/10

Poor

21 Sep 2025

Azucena

Disappointed.

We took a friend of 20 year friendship who was starting her chemo on that day and she just didn’t want to be at her home.when we arrived the Hotel entrance and halls had a heavy musty wet smell.only 1 elevator working for all the people in the Hotel. In room #204 the A/C unit had heavy wet mold all on top of the unit . The beds were very lumpy.we had to get our friend some breakfast outside of the Hotel, along with other people that walked by breakfast buffet as I watched them all turn around and leave.we were trying to make our friend have a special day.and it didn't happen !

Friends_and_family Friends

10/10

Exceptional

20 Sep 2025

randy

The staff is great, they offered opinions for dinning. They were right. We enjoyed the ocean view and walk on the beach . The coffee shop is a great spot to have a quick and quiet breakfast
Thank you

Leisure Family

10/10

Exceptional

14 Sep 2025

Israel

Staff was very friendly and welcoming .the hotel was very close to a lot of main attractions and restaurants in Galveston.

Leisure Partner

8/10

Excellent

14 Sep 2025

Lisa

Inside hotel was dirty, only one elevator working and very slow. I would never stay there again. Seen a roach at entrance of restaurant.

Leisure Partner

10/10

Exceptional

12 Sep 2025

marianne

Great staff! Welcoming, friendly, helpful and professional!

Leisure Family_with_children

10/10

Exceptional

09 Sep 2025

walkiria

Excellent service but needed a little bit of cleaning update

Leisure Family

10/10

Exceptional

08 Sep 2025

Terrea

Loved the pool, pool bar, perfect location, gorgeous views from 5th floor balcony, good food & services!

Leisure Family

4/10

Poor

06 Sep 2025

Diana

The property is across the street from the beach but the area around is really run-down. The rooms need to be renovated, beds need new mattresses, 3rd floor smelled like cigarettes, pool never had clean towels, and there is only one elevator. We waited a long time in a elevator line to get to our room. Friendly staff but property feels dingy.

Leisure Family

6/10

Pleasant

02 Sep 2025

Derek

Weekend Break

Bathroom needs serious overhaul/update. Shower handle broken and mould around tub. Hair conditioner dispenser broken. Linen and bed comfortable. Good breakfast. Helpful staff.

Partner

4/10

Poor

31 Aug 2025

Catherine

Friendly staff. Doorway of room smelled like urine and large wad of hair found on side of bed.

Leisure Partner

10/10

Exceptional

31 Aug 2025

Jennifer

Clean and great staff

Leisure

10/10

Exceptional

29 Aug 2025

Brian

Lots of space, 2 doubles and a fold out couch.

Leisure Family

10/10

Exceptional

27 Aug 2025

Richard

Very Nice Stay

It ws great . Right on the water , Room was clean , easy parking . Pool with swim up bar.

Partner

2/10

Poor

27 Aug 2025

Maegan

Nasty and uncomfortable

Partner

2/10

Poor

25 Aug 2025

Matthew

Dirty. Bad smell. Unsafe door. Bad bar service. Bad lobby. Slow elevator. Crowded in all areas.

Leisure Partner

8/10

Excellent

20 Aug 2025

Greg

Overall, the state was OK, however, we waited three hours for our room assignment, which was done one week prior to arrival. We had to wait one hour after official check in for a room that should have been done and completed one hour before our official check-in custodial did a very poor job, in my opinion of prioritizing and getting our room available and ready by the 4 PM online website check in time we were provided some incentives to offset that inconvenience, but custodial staff was seen talking in socializing in the hallways and then janitorial carts, not moving from one room for over one and 1/2 hours on the fifth floor.

Partner