Best Western Plus Seawall Inn & Suites by the Beac

United States , Galveston - TX
Galveston, 102 Seawall Boulevard
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100 reviews shown

10/10

Exceptional

27 Apr 2026

Linda

The staff and management were friendly and welcoming. We will definitely stay here again.

Partner

10/10

Exceptional

22 Apr 2026

amy

Everyone was very friendly. Great service

Friends

2/10

Poor

21 Apr 2026

Rachell

I booked a surprise trip for my partners birthday from April16th-April20th. I booked a specific suite. I had been in communication with the staff/property well in advance letting them know how important this trip was. When we arrived we were placed in a room that I did not book. I immediately went back to the lobby and informed staff that there was a mistake and we were in wrong room. Staff reported they would reach out to manager but in the meantime there was not anything they could do…fast forward management never came to us. I seemed him out Saturday and was initially told he was unaware of the situation. I told him I knew he was aware because staff (multiple staff members) assured me they made him aware via phone,message and protocol book. The manager, Bijal was very dismissive telling me because I booked through third party there was nothing he could do. I told him that was unacceptable he then said he could change the room . Meanwhile the trip was half way over. We were placed in the room I payed for Saturday 2pm. When we checked out Monday he gave us two waters while making reference to us not having to pay so much at the gas station for them and no solution in sight for the actual issue of being placed in the wrong room for half the trip. I’m very disappointed with our experience here to say the least.

8/10

Excellent

18 Apr 2026

Brett

It was a good place to stay before our cruise.

8/10

Excellent

16 Apr 2026

Luz

Very clean and wonderful breakfast

6/10

Pleasant

14 Apr 2026

Tony

There was not enough parking. The rooms and entire property needs refreshing.

Partner

8/10

Excellent

14 Apr 2026

Terri

Our one night stay was great. Only issue was the parking. Carpet needs replacing.

Friends_and_family Friends

8/10

Excellent

13 Apr 2026

Daniela

There was no parking when it was time to check in.

10/10

Exceptional

12 Apr 2026

Craig

The breakfast was fresh and the staff were pleasant. I had an issue with the kids upstairs but the front desk dealt with it promptly.

8/10

Excellent

09 Apr 2026

KELLY

Room was clean
Bed / pillows were comfortable
Breakfast was basic but fine
Parking lot had zero parking due to the number of guests. I parked in a fire zone.
Front desk was not manned. 2 vagrants entered the lobby for coffee.

Partner

6/10

Pleasant

06 Apr 2026

sylvia

Clean room, cold a/c polite staff. Busy hotel, small, close to beach no views or balconies. This is a very noisy hotel with people coming and going, loud jumping kids, laundry room on 2nd floor constant flow. Close to cruise harbor so prepare accordingly

Self

8/10

Excellent

01 Apr 2026

Jeff

Staff was very good. Very limited parking. Cleanliness was acceptable but good have been better

10/10

Exceptional

30 Mar 2026

Emily

Clean. Easy. Friendly

8/10

Excellent

29 Mar 2026

Angela

clean room
busy night for parking

2/10

Poor

28 Mar 2026

Andrea

smelled and the walls were very thin could hear the person snoring

Family

8/10

Excellent

16 Mar 2026

Walter

Great friendly staff!

Friends_and_family Family

6/10

Pleasant

15 Mar 2026

Sally

I expected better from a Best Western. The evening front desk was friendly and tried to help. Our TV did not work. The front desk lady gave us a different remote and turned it off and on. She said to wait 7 minutes and it would work. It did not. We were already in PJ's so just went to bed. I like to watch TV before I sleep and in the morning to watch the weather especially on a trip. I said something at the front desk the next day but no offer of adjustment was given. There was a quarter inch gap between the door and the door frame letting light and noise in. I thought the price was high and not a good value for our experience. Will never stay here again. There are too many other choices. The hotel was rated 8.6 and was a Best Western so I thought it would be OK. The room was clean. The breakfast OK. If you walk to Russo's pizza from the hotel, the sidewalk ends before you get there and you have to walk across a busy divided intersection So not very walkable.

Partner

8/10

Excellent

08 Mar 2026

lam

I could see ocean from my room, but a bit far away.
Out door Pool looks inviting
Staffs was very helpful and friedly
Breakfast was good and enough
I appreciated the 24 hours coffee ,yogurt and cereal was available on the main lobby

Family

10/10

Exceptional

04 Mar 2026

Duane

Nice stay before our cruise.

10/10

Exceptional

02 Mar 2026

Onterria

The room was very clean. Staff super nice!

10/10

Exceptional

01 Mar 2026

Monica

Our go to place in Galveston! Love the staff. Very Decent location. Quiet and safe. Clean and comfortable.

Friends_and_family Friends

10/10

Exceptional

28 Feb 2026

linda

Very clean and front desk attendant was so friendly and helpful!

10/10

Exceptional

27 Feb 2026

Isela

Great location!

Partner

2/10

Poor

25 Feb 2026

Daniel

Description of the room was completely wrong. Romantic idea ruined. Worst night sleep woke up with back pain as if I slept on a cot. Definitely not worth the price paid. Everything was still a drive away.

Partner

4/10

Poor

25 Feb 2026

del

The staff was excellent! No problem with them at all. They were all very friendly and accommodating.
My low rating is due to the infrastructure. Our room had considerable frayed carpet, chipped and broken tile in the bathroom.it needs a new facelift. We wouldn’t stay there again. Wrequested adjoining rooms
Aldo we requested needs a lot of TLC

Friends_and_family Family

4/10

Poor

24 Feb 2026

Sindy

The hotel is in need of repair. The staff, while friendly, was also kind of a mess. The cable tv wouldn’t work. Called the front desk multiple times, no response. Went to the front desk and the attendant came to the room. She spent at least thirty minutes trying to fix it. Finally, maintenance was called. That debacle lasted at least another hour. He would leave the room to go to others, then freely walk back into the room. No knock, just came and went. Was given the option to change rooms and we accepted. The room key was to be delivered. Waited another thirty minutes and no show. Went back to the front desk to finally get a key. The entire issue was more than two hours, which to me, was unacceptable. Again, staff was kind but extremely disorganized and for the price, room was subpar.

Friends

4/10

Poor

21 Feb 2026

Lee

The staff was good. Best Western has allowed this room to be in a dirty condition.
The carpet is awful and there are piles of “whatever” under the carpet causing walking to be unsafe.The television was not working most of our stay… we were very disappointed.

6/10

Pleasant

20 Feb 2026

trevor

Hotel had some maintenance issues. Roof fell into shower area. Service was good.

Friends_and_family Friends

8/10

Excellent

20 Feb 2026

Thomas

Room was clean, staff was nice but not enough help

4/10

Poor

18 Feb 2026

Tyanne

The lobby was nice, the breakfast was good and the staff was friendly. Our room, however, was quite a different story. It had a horrible smell, the carpet was old and grimy, and the bathroom was in dire need of upgrading. They offer free cruise parking, but I am sure I could have stayed in a nicer place and paid for parking for less than I paid for my room for one night. Additionally, there are cars everywhere on Saturday nights, which made me wonder what would happen in an emergency. There was nowhere for emergency vehicles to park. I will not stay here again.

Friends

8/10

Excellent

15 Feb 2026

Troy

Over priced but room was comfortable and location was convenient. Breakfast was good but not as many hot options as a Holiday Inn Express.

Leisure Partner

10/10

Exceptional

15 Feb 2026

Grant

Staff was nice the room was older but everything worked and was clean

Leisure Partner

8/10

Excellent

11 Feb 2026

Christopher

Clean room and good facilities

2/10

Poor

11 Feb 2026

Wanda

Why and how is this hotel rated so high on Expedia?? It's a dump. I am embarrassed I booked here and had to apologize to my family multiple times for taking the Expedia reviews seriously. Firstly, they allow long term cruise parking so there is no parking for guests; we had to park on the Seawall which is not the hotel parking lot. The interior was run down. This place needs a major renovation. The entire gym was closed. The walls were so thin that we heard the conversations of the guests next door and heavy footsteps and loud noises from upstairs literally all night. The noisiest hotel I have ever stayed at. The refrigerator didn't work. The furniture was chipped and cracked. The \"pull out sofa\" mattress was no longer a mattress, just springs. Awful. The most bizarre thing was the floor underneath the carpet in the room; there are weird huge bumps in the flooring underneath the carpet. It's like walking in a funhouse. The only positive thing about our stay was the front desk manager Renee; she was kind and helpful and cheerful.

Leisure

10/10

Exceptional

09 Feb 2026

Richard

The staff were amazing

10/10

Exceptional

04 Feb 2026

Dale

Clean, close and affordable

4/10

Poor

03 Feb 2026

Karla

Dirty and run down

10/10

Exceptional

01 Feb 2026

Tayla

The place was very clean and nice right on seawall! Them offering cruise parking was a plus! It is first come first serve though so if you are planning to use them for cruise parking I would recommend getting there sooner! But the staff was very nice and answered any questions we had! Definitely will be staying here again!

Leisure Partner

6/10

Pleasant

01 Feb 2026

William

Parking is terrible. Not even close to having enough parking space for full occupancy

Leisure Partner

4/10

Poor

31 Jan 2026

Kellie

Parking is a TOTAL NIGHTMARE. will not stay here again.

Friends_and_family Family

10/10

Exceptional

24 Jan 2026

Jennifer

The check-in woman was exceptional. Very professional and proficient

2/10

Poor

24 Jan 2026

Jason

I cannot control a flight getting cancelled or a shuttle dropping me off at the wrong Best Western, but then trying to cancel OH NO you can’t have a refund. Expedia needs to help customers and not allow the Hotels to dictate there policies

Leisure Family

10/10

Exceptional

21 Jan 2026

James

The staff was great and very knowledgeable about Galveston. The room was clean and tidy. They were repainting near our room, but Liz let us know we could change rooms if it became an issue, which was very accommodating. We would definitely stay here again.

Business_and_leisure Friends

10/10

Exceptional

19 Jan 2026

Elfi

Nice staff and a great breakfast.

2/10

Poor

19 Jan 2026

Bert

Pool was cloudy. Elevator to 3rd floor would not operate, TV did not work (pixilated) WiFi did not work, no coffee pot as advertised, no washcloths, no bar in toilet paper holder, desk clerk had limited understanding of English and had an accent so strong he was unintelligible.

Leisure Family

6/10

Pleasant

19 Jan 2026

Vanessa

Clean, spacious room. BUT the walls are PAPER thin!! This is not the property for a restful night. You could hear every word (and deed) from the hallway, front office and your neighbors. Best part is it's less than two miles from the cruise port terminals, and offers free parking for 7-day cruisers. Free continental breakfast. Comfortable bed. Great A/C.

6/10

Pleasant

13 Jan 2026

Jaime

Staff was excellent.
The carpet was disgusting. Made the room feel gross

Leisure Partner

6/10

Pleasant

12 Jan 2026

Gary

yes

Friends_and_family Friends

10/10

Exceptional

11 Jan 2026

Crystal

Yes

8/10

Excellent

10 Jan 2026

Cleta

A print out of the amenities would be helpful. Breakfast time, laundry, office etc..

10/10

Exceptional

08 Jan 2026

James

Yes

Friends_and_family Family

2/10

Poor

07 Jan 2026

Ibragim

This was one of the most disturbing hotel experiences I’ve ever had, and I strongly warn others to stay away.

Before booking, I called the hotel four times to confirm one simple question: could I book one night and park my car for 7 days while going on a cruise? Each time, the receptionist confirmed yes — book one night, sign a waiver, and park. I did exactly that. I arrived, signed the waiver, and was told I could park anywhere.

After leaving the property, the owner called me and immediately began yelling, using profanity, and threatening to tow my car and call the police unless I returned and physically stayed the night — something that was never communicated before. When I asked why it mattered, he said I “didn’t understand sh…t,” the told me not to return to the property, and said a towing company had already been called.

Fearing for my safety, I sent my husband to retrieve the car. The owner then followed him, cursed at him, and attempted to provoke a physical confrontation and told him “to go back to his country!”

This was not a misunderstanding — it was a discrimination, intimidation and harassment. I have proof of my calls and followed all instructions given.

No guest should ever feel threatened by a hotel owner. This place showed zero professionalism or basic decency.

Leisure Family_with_children

10/10

Exceptional

07 Jan 2026

Sarah

Great location, clean rooms and friendly staff.
Great price too!

10/10

Exceptional

05 Jan 2026

Chris

Great spot to stay thats close to everything. Parking can get a little hectic. Most likely because of people leaving their cars to go on the cruise ship. I heard. If you stay one night, your car can stay for free for up to 7 days.

Leisure Family_with_children

10/10

Exceptional

04 Jan 2026

Candace

Great

10/10

Exceptional

30 Dec 2025

Peter

Leisure Partner

10/10

Exceptional

29 Dec 2025

Amber

Clean room and friendly staff.

10/10

Exceptional

29 Dec 2025

Chenequa

Clean very nice and the people were very nice.

Friends_and_family Friends

2/10

Poor

27 Dec 2025

Shayla

The room stank.

Business_and_leisure Family

10/10

Exceptional

26 Dec 2025

KENT

Front desk lady was great ! Clean rooms. Nice hotel.

Friends_and_family Family

10/10

Exceptional

22 Dec 2025

WANDA

Staff were terrific especially Elizabeth she was wonderful so nice.

8/10

Excellent

21 Dec 2025

Betty

Quiet great staff

Leisure Partner

8/10

Excellent

19 Dec 2025

Darcia

Rene at the front desk was so helpful and friendly. Parking is beyond a challenge and once you get a spot don’t leave! Breakfast was warm and good choices. Would recommend to anyone with a family member in UTMB for a good place to stay.

10/10

Exceptional

18 Dec 2025

Betty

Great

Leisure Friends

10/10

Exceptional

17 Dec 2025

Michelle

The staff were very beautiful women who helped me tremendously throughout my stay! The hotel is very lucky to have these women as their employees!

Leisure Self

10/10

Exceptional

15 Dec 2025

Michelle

Very clean and relaxing

10/10

Exceptional

14 Dec 2025

Norma

Room was super clean, friendly staff, very good parking and good breakfast

Friends_and_family Friends

8/10

Excellent

13 Dec 2025

Valerie

Clean room and staff help accommodate us with parking.

Friends_and_family Family

6/10

Pleasant

08 Dec 2025

Marissa

Clean room and bathroom, good breakfast but the paint smell was bad, cant use card to purchase snacks cash only parking was limited

Leisure Partner

2/10

Poor

02 Dec 2025

ANDREA

Very old, carpet looked very dirty and worn

Family

10/10

Exceptional

30 Nov 2025

Deborah

Elizabeth was great!

Leisure

10/10

Exceptional

24 Nov 2025

Demetrick

I loved it

10/10

Exceptional

23 Nov 2025

Chloe

Staff was super helpful and it was very clean! I loved that we could check in at late hours (we drove in at about 12:30am) and we were able to leave our car there while on a cruise.

Leisure Friends

10/10

Exceptional

22 Nov 2025

Chyrassie

The pre cool to meet our attival

8/10

Excellent

21 Nov 2025

Gerald

Staff

6/10

Pleasant

15 Nov 2025

Robert

Only stayed one night. If I were to have stayed longer would have picked another place.

6/10

Pleasant

06 Nov 2025

Jeanine

This -lace gives free parking and snacks to ppl going on cruises. This makes parking a nightmare. The cruise tourists were loud and rude. The management seems only interested in making money and not the comfort and convenience of its clients.
The staff tried to be helpful but, they were never at the desk because they were attending to the cruise passengers. Would not stay here again.

Friends_and_family Friends

8/10

Excellent

28 Oct 2025

Martha-Ann

We only stay 1 night ( pre-cruise) and it was fine. Staff were very nice and informative. The hotel itself needs updating but clean.

10/10

Exceptional

28 Oct 2025

Craig

Check in was smoothe and staff nice

10/10

Exceptional

26 Oct 2025

Claudia

Had a great stay, room was very spacious, clean, would definitely come back. 👌

Leisure Partner

10/10

Exceptional

24 Oct 2025

Jane

The front office staff was very pleasant and the facility was clean, room very comfortable. I would certainly stay there again!

Business Self

4/10

Poor

17 Oct 2025

Korscha

Old outdated rooms

My only positive was the front desk staff, they were friendly and tried to fix my issue. My room had a musty damp smell and there was mold on the curtains. My biggest issue with my room was the shower. The shower handle was broken, it just spun around and around and I think this is the reason it wasn’t producing hot water. I was there for 3 nights and for 3 nights I took cold to luke warm showers. The sink however did have hot water so I started using a cup of hot water from the sink to shower. The breakfast had spots for yogurt, but no yogurt, they had eggs and sausage but only pork options so I had to pass on that as well.

Business

10/10

Exceptional

16 Oct 2025

SHERRI

Great customer service

Business Self

10/10

Exceptional

07 Oct 2025

Crystal

Staff was so helpful

Partner

10/10

Exceptional

28 Sep 2025

Mark

Enjoyed the breakfast but would be great if they had more than 1 waffle iron. Myself and several other people had to stand in line while another person made 5 waffles with total disregard to anyone else waiting on waffles.

Leisure Family

10/10

Exceptional

28 Sep 2025

Keisha

We checked in late night and the front desk clerk was welcoming. It is only a few minutes from the cruise port. This is our second time staying and will stay again. Love that they have cruise parking.

Partner

4/10

Poor

23 Sep 2025

Ronald

We only stayed 1night we were going on a cruise the next day . Rooms need updating but for I night and compared to hotel prices in the area it was bearable.

Partner

10/10

Exceptional

22 Sep 2025

Emily

Friendly helpful front desk. Good hot breakfast.

Friends_and_family Family

4/10

Poor

21 Sep 2025

larry

No parking.

We arrived early on Friday. There was plenty of parking. We left for dinner and upon return (cruise ship passengers had arrived for their trip the next morning), and there was not one parking place left) even in the fire lane, or street sidewalk. Cars were parked every inch around the property in areas that were illegal places to park. This was Friday night, same cars continued to be left in those spaces until we left Sunday. It would seem Best Western had rented those parking places to the cruise passengers for the week they traveled. It left the guests at Best Western with no parking places. Except to park illegally. Which we were forced to do. This should not be acceptable, as it reflects badly on your national brand of a great hotel chain.

Business

10/10

Exceptional

18 Sep 2025

Charla

Best Vacation ever

The room was amazing. Clean smelled fantastic. Housekeeping was awesome.

Partner

10/10

Exceptional

16 Sep 2025

Ronnie

Excellent

6/10

Pleasant

13 Sep 2025

patricia

I was put in a handicap room, the bathroom flooded after you showered.

Leisure Family

8/10

Excellent

11 Sep 2025

Connie

Easy road access

10/10

Exceptional

07 Sep 2025

Doug

My husband stayed and said it was a good place to stay!

Leisure Family

10/10

Exceptional

06 Sep 2025

Evelyn

your check in clerk wonderful service

Leisure Partner

2/10

Poor

06 Sep 2025

Verified traveler

Do Not Stay Here

The room smelled like mold covered in scent. They did offer to move us but the other room was no better. Both my husband and I felt sick all night long.

Partner

8/10

Excellent

06 Sep 2025

Diana

Friendly people. Clean

Leisure Partner

10/10

Exceptional

04 Sep 2025

Wanda

Definitely would stay there again