Name: Best Western Plus Seawall Inn & Suites by the Beac
Address: 102 Seawall Boulevard, Galveston, 77550, US

10/10

Exceptional

30 Jul 2026

Chad

Yes

8/10

Excellent

27 Jul 2026

Edwin

The hotel was good, clean and close to the beach.
Beds were okay but pillows were half size, so a little weird to sleep with.

4/10

Poor

26 Jul 2026

Pervez

The room needed major upgrades. The shower area was terrible and the plaster was peeling near the floor in the room. There was inadequate parking - was forced to park along the fire wall. Will not stay here again.

6/10

Pleasant

26 Jul 2026

Albert

Need lots of updates

10/10

Exceptional

22 Jul 2026

CHINTU

Good

6/10

Pleasant

20 Jul 2026

Michele Marie

Staff was nice

Family_with_children

10/10

Exceptional

19 Jul 2026

Monica

Our go to place to stay in Galveston. Staff is always great. Do keep in mind that the beach is not visible from the hotel, but it is right down the road.

Friends_and_family Family

8/10

Excellent

19 Jul 2026

Ronald

Everything as clean and the whole atmosphere was just as the website mentioned.

10/10

Exceptional

17 Jul 2026

Michelle

Everything was great! Management allowed early check in when we arrived. Only one room was ready but we were able to store our things in it while the other was cleaned. It was near the beach and walking distance to restaurants which was nice. They had a decent hot breakfast for us to enjoy in the morning prior to our cruise which was super convenient. Staff were exceptional and super helpful when help was needed! I would definitely recommend!

Family_with_children

10/10

Exceptional

16 Jul 2026

Zicai

good hotel

2/10

Poor

15 Jul 2026

Christina

Did not enjoy our stay. It smelled like mold and the beds were uncomfortable.

Partner

10/10

Exceptional

15 Jul 2026

Maria Elena

Was a last minute trip. It was good for the price.

Business

4/10

Poor

13 Jul 2026

Laura

Our room was clean but old. The baseboards were missing, wall paper was torn, curtains were wrinkled and the shower floor was corroded. We were woken up at 8:00 a.m. with loud banging on the roof continued for about 1 hour, no warning. Parking was overcrowded had to park on the curb.

Family

10/10

Exceptional

12 Jul 2026

Marcela

The rooms are always clean. A good breakfast.

Partner

6/10

Pleasant

09 Jul 2026

Tameka

First off, I killed 2 roaches (one was by the refrigerator and the other was in my cup). I forgot to report to the front desk which I was rushing that morning. Hopefully they will get pest control to do some spraying. Other than that others thing was in order.

Family_with_children

2/10

Poor

08 Jul 2026

Amber

Old, mildewed, moldy, roaches running, and manager will not respond. Checked in for 10 minutes and still charged

Family_with_children

10/10

Exceptional

07 Jul 2026

Sonya

Very clean room and the staff goes above and beyond to meet your needs.

Partner

6/10

Pleasant

05 Jul 2026

monica

Room was clean but the carpet had a funky smell even my toddler noticed, our shower head was not working appropriately and we requested to move rooms instead a maintenance guy come over and kind of fixed momentarily, we have to park on the street since no parking was available, I understand it was 4th of July weekend but if you don't have enough room for your hotel don't have that many rooms.
Staff was helpful specially the house keepers and the people on the breakfast buffet other than that I would not stay here again

Friends_and_family Family

10/10

Exceptional

05 Jul 2026

Jarius

The owner and the front desk lady had the best customer service I’ve ever experienced, will definitely book again , great experience.

4/10

Poor

05 Jul 2026

Clinton T

To begin with the staff was super helpful, kind, and willing to go above and beyond. The hotel itself is a different story. The bathroom, in particular the bathtub, was grimy and gross. Don't even try to use the dryer, which cost $2 in quarters to begin with, because it doesn't dry anything. Which I was told management knows about but is unwilling to correct the problem. Which shows in the rest of the building. On a side note the breakfast was good.

Family_with_children

10/10

Exceptional

02 Jul 2026

Michael

Very clean, friendly, helpful staff .

Family

6/10

Pleasant

28 Jun 2026

Carol

I spend the night in a room where the air conditioner didnt work. At best it was a fan. Then they brought me a fan which wasn't enough. So had a miserable night in a humid room. Also, bed was too hard.

Family

10/10

Exceptional

28 Jun 2026

Kathy

Amazing stay the staff was very friendly and helpful

Partner

10/10

Exceptional

26 Jun 2026

David

The hotel was clean and well operated. Everyone was helpful and full of suggestions for activities.

8/10

Excellent

23 Jun 2026

Edward

breakfast very good quality for standard fare. Would definitely recommend having a prearranged plan to get to hotel if going from Houston airport. Can be very expensive if cab or uber. Best to rent car. Be careful of being charged by both transportation driver and hotel for travel from and to airport.

Family

8/10

Excellent

22 Jun 2026

Patty

Very busy hotel with people going on cruises. Staff were very helpful. It was easily accessible to the beach, had to drive and park for the beach. Pool was nice.

Partner

6/10

Pleasant

16 Jun 2026

Rosalinda

It was a very clean room. There was a cracked tile in bathroom and on the one night I stayed, the ice machine did not work. For one night stay at a reasonable price, I would recommend it.

Friends_and_family Friends

8/10

Excellent

14 Jun 2026

Chandra

The check in staff was very friendly and helpful.
The inside of the hotel was really clean. The outside could have used a once over but not terrible.
The room was clean. Our toilet did overflow but it was taken care of.
It is a bit strange that the coffee maker and ice/cups are in the bathroom. Especially with how much room the actual room has.
We didn’t use either item as they were not needed for our stay but I wouldn’t either for that reason.

Partner

10/10

Exceptional

08 Jun 2026

Michael

We liked being close to everything. The room was clean and nice.

10/10

Exceptional

07 Jun 2026

Jason

Clean Room and nice people

Partner

8/10

Excellent

06 Jun 2026

Dawn

Nice for one night stay. We did see drug paraphernalia not far from the door sooooo we stopped just to sleep and get on a cruise ship the next morning

Family

8/10

Excellent

05 Jun 2026

Derek

!

Partner

8/10

Excellent

24 May 2026

Jody

Staff was very friendly only real complaint is the parking lot is too small and it gets very crowded the later it gets in the day

Partner

10/10

Exceptional

23 May 2026

Gregory

It was close to the ports

Partner

10/10

Exceptional

21 May 2026

Tami

Wonderful front deck staff made us feel like family ! Good hot breakfast! Love this place 😁

Friends

10/10

Exceptional

19 May 2026

Susan

We enjoyed our stay and the breakfast was a nice touch. The extended parking for cruise travelers was a nice addition. Will be staying again.

Partner

10/10

Exceptional

11 May 2026

Walter

Very nice

Partner

8/10

Excellent

10 May 2026

Richard

Renae was excellent with checking in & helpfull suggestions. Very good breakfast. Nice room.

Partner

10/10

Exceptional

07 May 2026

Cheryl

Outdoor pool area was quite nice, if a bit small

Self

10/10

Exceptional

02 May 2026

Tammy

The Knight staff Customer Service worker she was so delightful and so informative and provided us such great information. We will be coming back.

Family

10/10

Exceptional

02 May 2026

Barb

Elizabeth was amazing!! Very helpful and knowledgeable about the area!!

Family

10/10

Exceptional

01 May 2026

Martin

Muy buen hotel en general.

Partner

10/10

Exceptional

30 Apr 2026

Mario

Excellent customer service.

10/10

Exceptional

27 Apr 2026

Linda

The staff and management were friendly and welcoming. We will definitely stay here again.

Partner

10/10

Exceptional

22 Apr 2026

amy

Everyone was very friendly. Great service

Friends

2/10

Poor

21 Apr 2026

Rachell

I booked a surprise trip for my partners birthday from April16th-April20th. I booked a specific suite. I had been in communication with the staff/property well in advance letting them know how important this trip was. When we arrived we were placed in a room that I did not book. I immediately went back to the lobby and informed staff that there was a mistake and we were in wrong room. Staff reported they would reach out to manager but in the meantime there was not anything they could do…fast forward management never came to us. I seemed him out Saturday and was initially told he was unaware of the situation. I told him I knew he was aware because staff (multiple staff members) assured me they made him aware via phone,message and protocol book. The manager, Bijal was very dismissive telling me because I booked through third party there was nothing he could do. I told him that was unacceptable he then said he could change the room . Meanwhile the trip was half way over. We were placed in the room I payed for Saturday 2pm. When we checked out Monday he gave us two waters while making reference to us not having to pay so much at the gas station for them and no solution in sight for the actual issue of being placed in the wrong room for half the trip. I’m very disappointed with our experience here to say the least.

8/10

Excellent

18 Apr 2026

Brett

It was a good place to stay before our cruise.

8/10

Excellent

16 Apr 2026

Luz

Very clean and wonderful breakfast

6/10

Pleasant

14 Apr 2026

Tony

There was not enough parking. The rooms and entire property needs refreshing.

Partner

8/10

Excellent

14 Apr 2026

Terri

Our one night stay was great. Only issue was the parking. Carpet needs replacing.

Friends_and_family Friends

8/10

Excellent

13 Apr 2026

Daniela

There was no parking when it was time to check in.

10/10

Exceptional

12 Apr 2026

Craig

The breakfast was fresh and the staff were pleasant. I had an issue with the kids upstairs but the front desk dealt with it promptly.

8/10

Excellent

09 Apr 2026

KELLY

Room was clean
Bed / pillows were comfortable
Breakfast was basic but fine
Parking lot had zero parking due to the number of guests. I parked in a fire zone.
Front desk was not manned. 2 vagrants entered the lobby for coffee.

Partner

6/10

Pleasant

06 Apr 2026

sylvia

Clean room, cold a/c polite staff. Busy hotel, small, close to beach no views or balconies. This is a very noisy hotel with people coming and going, loud jumping kids, laundry room on 2nd floor constant flow. Close to cruise harbor so prepare accordingly

Self

8/10

Excellent

01 Apr 2026

Jeff

Staff was very good. Very limited parking. Cleanliness was acceptable but good have been better

10/10

Exceptional

30 Mar 2026

Emily

Clean. Easy. Friendly

8/10

Excellent

29 Mar 2026

Angela

clean room
busy night for parking

2/10

Poor

28 Mar 2026

Andrea

smelled and the walls were very thin could hear the person snoring

Family

8/10

Excellent

16 Mar 2026

Walter

Great friendly staff!

Friends_and_family Family

6/10

Pleasant

15 Mar 2026

Sally

I expected better from a Best Western. The evening front desk was friendly and tried to help. Our TV did not work. The front desk lady gave us a different remote and turned it off and on. She said to wait 7 minutes and it would work. It did not. We were already in PJ's so just went to bed. I like to watch TV before I sleep and in the morning to watch the weather especially on a trip. I said something at the front desk the next day but no offer of adjustment was given. There was a quarter inch gap between the door and the door frame letting light and noise in. I thought the price was high and not a good value for our experience. Will never stay here again. There are too many other choices. The hotel was rated 8.6 and was a Best Western so I thought it would be OK. The room was clean. The breakfast OK. If you walk to Russo's pizza from the hotel, the sidewalk ends before you get there and you have to walk across a busy divided intersection So not very walkable.

Partner

8/10

Excellent

08 Mar 2026

lam

I could see ocean from my room, but a bit far away.
Out door Pool looks inviting
Staffs was very helpful and friedly
Breakfast was good and enough
I appreciated the 24 hours coffee ,yogurt and cereal was available on the main lobby

Family

10/10

Exceptional

04 Mar 2026

Duane

Nice stay before our cruise.

10/10

Exceptional

02 Mar 2026

Onterria

The room was very clean. Staff super nice!

10/10

Exceptional

01 Mar 2026

Monica

Our go to place in Galveston! Love the staff. Very Decent location. Quiet and safe. Clean and comfortable.

Friends_and_family Friends

10/10

Exceptional

28 Feb 2026

linda

Very clean and front desk attendant was so friendly and helpful!

10/10

Exceptional

27 Feb 2026

Isela

Great location!

Partner

2/10

Poor

25 Feb 2026

Daniel

Description of the room was completely wrong. Romantic idea ruined. Worst night sleep woke up with back pain as if I slept on a cot. Definitely not worth the price paid. Everything was still a drive away.

Partner

4/10

Poor

25 Feb 2026

del

The staff was excellent! No problem with them at all. They were all very friendly and accommodating.
My low rating is due to the infrastructure. Our room had considerable frayed carpet, chipped and broken tile in the bathroom.it needs a new facelift. We wouldn’t stay there again. Wrequested adjoining rooms
Aldo we requested needs a lot of TLC

Friends_and_family Family

4/10

Poor

24 Feb 2026

Sindy

The hotel is in need of repair. The staff, while friendly, was also kind of a mess. The cable tv wouldn’t work. Called the front desk multiple times, no response. Went to the front desk and the attendant came to the room. She spent at least thirty minutes trying to fix it. Finally, maintenance was called. That debacle lasted at least another hour. He would leave the room to go to others, then freely walk back into the room. No knock, just came and went. Was given the option to change rooms and we accepted. The room key was to be delivered. Waited another thirty minutes and no show. Went back to the front desk to finally get a key. The entire issue was more than two hours, which to me, was unacceptable. Again, staff was kind but extremely disorganized and for the price, room was subpar.

Friends

4/10

Poor

21 Feb 2026

Lee

The staff was good. Best Western has allowed this room to be in a dirty condition.
The carpet is awful and there are piles of “whatever” under the carpet causing walking to be unsafe.The television was not working most of our stay… we were very disappointed.

6/10

Pleasant

20 Feb 2026

trevor

Hotel had some maintenance issues. Roof fell into shower area. Service was good.

Friends_and_family Friends

8/10

Excellent

20 Feb 2026

Thomas

Room was clean, staff was nice but not enough help

4/10

Poor

18 Feb 2026

Tyanne

The lobby was nice, the breakfast was good and the staff was friendly. Our room, however, was quite a different story. It had a horrible smell, the carpet was old and grimy, and the bathroom was in dire need of upgrading. They offer free cruise parking, but I am sure I could have stayed in a nicer place and paid for parking for less than I paid for my room for one night. Additionally, there are cars everywhere on Saturday nights, which made me wonder what would happen in an emergency. There was nowhere for emergency vehicles to park. I will not stay here again.

Friends

8/10

Excellent

15 Feb 2026

Troy

Over priced but room was comfortable and location was convenient. Breakfast was good but not as many hot options as a Holiday Inn Express.

Leisure Partner

10/10

Exceptional

15 Feb 2026

Grant

Staff was nice the room was older but everything worked and was clean

Leisure Partner

8/10

Excellent

11 Feb 2026

Christopher

Clean room and good facilities

2/10

Poor

11 Feb 2026

Wanda

Why and how is this hotel rated so high on Expedia?? It's a dump. I am embarrassed I booked here and had to apologize to my family multiple times for taking the Expedia reviews seriously. Firstly, they allow long term cruise parking so there is no parking for guests; we had to park on the Seawall which is not the hotel parking lot. The interior was run down. This place needs a major renovation. The entire gym was closed. The walls were so thin that we heard the conversations of the guests next door and heavy footsteps and loud noises from upstairs literally all night. The noisiest hotel I have ever stayed at. The refrigerator didn't work. The furniture was chipped and cracked. The \"pull out sofa\" mattress was no longer a mattress, just springs. Awful. The most bizarre thing was the floor underneath the carpet in the room; there are weird huge bumps in the flooring underneath the carpet. It's like walking in a funhouse. The only positive thing about our stay was the front desk manager Renee; she was kind and helpful and cheerful.

Leisure

10/10

Exceptional

09 Feb 2026

Richard

The staff were amazing

10/10

Exceptional

04 Feb 2026

Dale

Clean, close and affordable

4/10

Poor

03 Feb 2026

Karla

Dirty and run down

10/10

Exceptional

01 Feb 2026

Tayla

The place was very clean and nice right on seawall! Them offering cruise parking was a plus! It is first come first serve though so if you are planning to use them for cruise parking I would recommend getting there sooner! But the staff was very nice and answered any questions we had! Definitely will be staying here again!

Leisure Partner

6/10

Pleasant

01 Feb 2026

William

Parking is terrible. Not even close to having enough parking space for full occupancy

Leisure Partner

4/10

Poor

31 Jan 2026

Kellie

Parking is a TOTAL NIGHTMARE. will not stay here again.

Friends_and_family Family

10/10

Exceptional

24 Jan 2026

Jennifer

The check-in woman was exceptional. Very professional and proficient

2/10

Poor

24 Jan 2026

Jason

I cannot control a flight getting cancelled or a shuttle dropping me off at the wrong Best Western, but then trying to cancel OH NO you can’t have a refund. Expedia needs to help customers and not allow the Hotels to dictate there policies

Leisure Family

10/10

Exceptional

21 Jan 2026

James

The staff was great and very knowledgeable about Galveston. The room was clean and tidy. They were repainting near our room, but Liz let us know we could change rooms if it became an issue, which was very accommodating. We would definitely stay here again.

Business_and_leisure Friends

10/10

Exceptional

19 Jan 2026

Elfi

Nice staff and a great breakfast.

2/10

Poor

19 Jan 2026

Bert

Pool was cloudy. Elevator to 3rd floor would not operate, TV did not work (pixilated) WiFi did not work, no coffee pot as advertised, no washcloths, no bar in toilet paper holder, desk clerk had limited understanding of English and had an accent so strong he was unintelligible.

Leisure Family

6/10

Pleasant

19 Jan 2026

Vanessa

Clean, spacious room. BUT the walls are PAPER thin!! This is not the property for a restful night. You could hear every word (and deed) from the hallway, front office and your neighbors. Best part is it's less than two miles from the cruise port terminals, and offers free parking for 7-day cruisers. Free continental breakfast. Comfortable bed. Great A/C.

6/10

Pleasant

13 Jan 2026

Jaime

Staff was excellent.
The carpet was disgusting. Made the room feel gross

Leisure Partner

6/10

Pleasant

12 Jan 2026

Gary

yes

Friends_and_family Friends

10/10

Exceptional

11 Jan 2026

Crystal

Yes

8/10

Excellent

10 Jan 2026

Cleta

A print out of the amenities would be helpful. Breakfast time, laundry, office etc..

10/10

Exceptional

08 Jan 2026

James

Yes

Friends_and_family Family

2/10

Poor

07 Jan 2026

Ibragim

This was one of the most disturbing hotel experiences I’ve ever had, and I strongly warn others to stay away.

Before booking, I called the hotel four times to confirm one simple question: could I book one night and park my car for 7 days while going on a cruise? Each time, the receptionist confirmed yes — book one night, sign a waiver, and park. I did exactly that. I arrived, signed the waiver, and was told I could park anywhere.

After leaving the property, the owner called me and immediately began yelling, using profanity, and threatening to tow my car and call the police unless I returned and physically stayed the night — something that was never communicated before. When I asked why it mattered, he said I “didn’t understand sh…t,” the told me not to return to the property, and said a towing company had already been called.

Fearing for my safety, I sent my husband to retrieve the car. The owner then followed him, cursed at him, and attempted to provoke a physical confrontation and told him “to go back to his country!”

This was not a misunderstanding — it was a discrimination, intimidation and harassment. I have proof of my calls and followed all instructions given.

No guest should ever feel threatened by a hotel owner. This place showed zero professionalism or basic decency.

Leisure Family_with_children

10/10

Exceptional

07 Jan 2026

Sarah

Great location, clean rooms and friendly staff.
Great price too!

10/10

Exceptional

05 Jan 2026

Chris

Great spot to stay thats close to everything. Parking can get a little hectic. Most likely because of people leaving their cars to go on the cruise ship. I heard. If you stay one night, your car can stay for free for up to 7 days.

Leisure Family_with_children

10/10

Exceptional

04 Jan 2026

Candace

Great

10/10

Exceptional

30 Dec 2025

Peter

Ok

Leisure Partner