Name: Atura Hotel Blacktown
Address: 32 Cricketers Arms Road, Prospect, Sydney, 2148, AU

10/10

Exceptional

19 Jul 2026

mark

great place to stay. Staff great. Could use a clock in room for the time, (cause I couldn't set micro-wave) and what is the go with can't use cash to pay for a beer, is a down side. How un Australian

Friends

4/10

Poor

03 Jul 2026

Stacey

The hotel itself was great. The food at the restaurant was the worse I’ve had in a long time and to make it sting a little more, it was a little more expensive then the usual

Family_with_children

10/10

Exceptional

06 Jun 2026

Lee

Restaurants meals are not good enough. Average and forgettable.

Friends_and_family Family

4/10

Poor

23 May 2026

Shanan

Room and bed were alright.

Check in was self done. Staff barely acknowledged us.

We were put on the ground floor which was close to a function room that had a live band playing. We were not told about this or given an option if we didn’t want to be near the room. When I went to ask about it I was ignored by the bar staff for about 5 minutes until I butted in. There was no one on reception. I was told the band was playing till 10 but they would ask them to turn it down. The noise level didn’t change and the band kept going until after 10.

Lady on reception at check out was on her phone and was abrupt.

Quite disappointing considering we’ve stayed before and it’s been good.

Partner

8/10

Excellent

30 Apr 2026

Les

Convenient location

Family

10/10

Exceptional

20 Apr 2026

Andrew

The room and facilities are very good. They dont take cash, which is annoying. The $33 breakfast left a lot to be desired. The bacon was overcooked and cold. The machine coffee was tiny. I ended up paying another $6 for a real one at the front counter. There is a drive in theatre next door which makes it horrible trying to get back into the carpark at night and on weekends they have markets.

10/10

Exceptional

19 Apr 2026

Sandra

Great rooms. Very clean. Breakfast is a great selection. Reception staff always friendly.

Self

10/10

Exceptional

15 Apr 2026

Victoria

Cannot fault our stay! Small hotel but not to be underestimated! Great staff and facilities for children. The popcorn was a hit! See you next year!

Family_with_children

10/10

Exceptional

15 Mar 2026

William

Clean rooms. Staff very helpful & polite. So close to M4 motorway. The the way the hotel is furnished is unreal. Close to Raging Waters water park. 10mins to Blacktown CBD. I will return

10/10

Exceptional

27 Feb 2026

Timothy

Efficient check in and check out

Self

10/10

Exceptional

25 Feb 2026

Barry

The staff where exceptional.

Friends

6/10

Pleasant

22 Feb 2026

Danielle

The first room was well set up and clean
But by adding another night & necessary room change comparatively the second room was not as clean or stocked with complimentary products or even clean glasses
The overall experience of the Blacktown Ature was good - handy location but felt harassed and uncomfortable by being put on the spot several times - including phone call whilst out about payment that had clearly come through from my account but not showing on your system( clearly money was being held by third party booking party) I was considering extending a second night … but was being made to feel I had done something wrong. It was very difficult to find someone working that could resolve the issue. This left us with a feeling of discomfort & hesitant to recommend to others

Partner

8/10

Excellent

20 Feb 2026

Renee

Recently had a one night stay. The check in process was easy. The room was clean and the staff very courteous. Had a lovely dip in the pool in the afternoon to cool off. My stay was an enjoyable one and I would definitely stay here again

Family

8/10

Excellent

05 Feb 2026

Gavin

M

10/10

Exceptional

28 Jan 2026

Leo

Great beds and service all round. Will be back again

2/10

Poor

27 Jan 2026

Edgell

The one star is for the establishment but 5 Stars to the duty manager she was amazing and tried to do her best. Our room lost power twice during our stay. The shower fluctuated from freezing to scorching hot. Sunday a 42 degree day and the bars were closed couldn’t get cold refreshments. Screaming kids running in corridors throwing Popcorn everywhere on all floors. No adult supervision or responsibility. The only reason we chose the Atura was for the outdoor pool. In future it’s not a good enough reason to stay

8/10

Excellent

21 Jan 2026

Steve

Very neat and clean room very quite

Leisure Partner

10/10

Exceptional

17 Jan 2026

Ben

Was really enjoyable staff were great drinks were great room was clean, only thing was the fold out sofa bed was pretty uncomfortable.

Business_and_leisure Family_with_children

10/10

Exceptional

15 Jan 2026

Brooke

Comfortable

8/10

Excellent

12 Jan 2026

Erica

Overall stay was absolutely lovely, however $60 per person for breakfast is just ridiculous

Leisure Family

4/10

Poor

07 Jan 2026

Vlado

Half of the amenities in the room were either not working or missing...At the check in I had to wait even though there was no other guests...The receptionist was on the phone with a customer and it took a long time...After asking for a complementary drink I was rejected again aswell as in my previous stays...Did not sleep well at all.
Not a great experience at all.The night receptionist tried to help with a complementary breakfast...All in all a very bad experience specially when you are extremely tired...

Leisure

10/10

Exceptional

31 Dec 2025

Rattana

Lovely staff ! Cleaned with necessary amenities.

Partner

6/10

Pleasant

30 Dec 2025

Pushpinder singh

Everything was great in our stay except room cleaning service. Cleaners didn’t even try to clean single thing. He left bathroom as it is and didn’t even bother to change our bed sheet as he know we had a 15 month baby with us in room.

Business_and_leisure Family_with_children

10/10

Exceptional

30 Dec 2025

Amber

Lots of parking. Room clean and staff nice.
Good choice for family leaving.
See you next time.

Leisure Family_with_children

6/10

Pleasant

30 Dec 2025

Nelson

The buffet Breakfast was too expensive, and not worth it! But besides that we were pleased!

Leisure Partner

8/10

Excellent

29 Dec 2025

Megan

24hr self check in option availability which helped us with late check in, rooms are trendy and very clean and bed was comfy.plenty of parking available

10/10

Exceptional

25 Dec 2025

Gustavo

Wow is all we can say, the place is a million dollars and thr room was so spacious and comfortable really nice stay

Leisure Partner

10/10

Exceptional

21 Dec 2025

Kelly

Very good we loved it

6/10

Pleasant

15 Dec 2025

Samiul

Yes

Business

10/10

Exceptional

14 Dec 2025

Abu

Fair

8/10

Excellent

12 Dec 2025

Wayne

Room very clean and comfortable. Really like the bathroom set up. Fridge very small and only for drinks? Room was very dimly lit.

Business

10/10

Exceptional

27 Nov 2025

John

Great rooms. Comfortable beds. Great service.

Business

10/10

Exceptional

15 Nov 2025

JULIE

Room was great, staff were lovely.
Unfortunately we didnt get to spend tome in the pool as we were with a friend in pallative care until he passed but coming bavk to such a nice place helped.

Leisure Friends

8/10

Excellent

01 Nov 2025

Paul

Clean room

Leisure Partner

8/10

Excellent

30 Oct 2025

Peta

Very clean.

Business Self

10/10

Exceptional

26 Oct 2025

Belinda

Great value for money, stylish and unique, staff were super friendly and helpful.

Business Self

10/10

Exceptional

06 Oct 2025

Katie

Lovely staff and just a great

10/10

Exceptional

05 Oct 2025

Tanya

Beautiful accomodation great price would come again

Leisure Family

6/10

Pleasant

27 Sep 2025

Harry

Staff very good, meals poor, room design poor, tv very poor, booking difficult

Business_and_leisure

10/10

Exceptional

14 Sep 2025

Jesse

Have stayed here 3 times and it’s always great

Leisure Friends

4/10

Poor

10 Sep 2025

Lyndon

Only stay because of convenient location, place isn’t what it use to be.

Business Self

10/10

Exceptional

07 Sep 2025

Shane

Stay every yr for world time attack

Leisure Friends

8/10

Excellent

28 Aug 2025

Paul

I liked the view.

Leisure Partner

10/10

Exceptional

29 Jul 2025

Matthew

Always a good place to stay

Leisure Family_with_children

8/10

Excellent

20 Jul 2025

Alan Thomas

Very quiet, and rooms are spacious with easy parking.
But I would say the hotel missed a few tricks.
Firstly, the night I arrived I had a meal and a beer and the food was good but I probably would had another drink but staff were inattentive.
Another couple of nights room service QR code came up as no vendors despite it being 8 pm. You can call for room service, by which time delivery services become easier.

Business_and_leisure Self

10/10

Exceptional

20 Jul 2025

Grahame

Our stay was quite pleasant. The staff are very helpful and the accommodation was fine. The bar and restaurant facilities are very amenable.

Leisure Partner

10/10

Exceptional

13 Jul 2025

David

I like the position of the Hotel - easy access heading either way, Sydney or western Sydney.

Leisure Family

8/10

Excellent

11 Jul 2025

Simon

Hotel was great, location near Eastern Creek racetrack, made it very handy.

Business Self

6/10

Pleasant

10 Jul 2025

Valerie

Easy check in and out. Room very comfortable and great hot shower.
Food was disappointing, menu was limited and service really slow.
Breakfast was a disaster, nothing in the hot buffets, no staff at all to ask. They seem overwhelming by a lot of people.

Leisure Partner

10/10

Exceptional

26 Jun 2025

Kane

Everything was good as usual.

10/10

Exceptional

16 Jun 2025

Mark

Good place to stay.

Good friendly hotel. Well located.

Business

8/10

Excellent

15 Jun 2025

Robin

Property was OK, great pub next door and good proximity to SMSP

Leisure Friends

8/10

Excellent

23 May 2025

Richard

Quiet location, close to sydney motorsport park, room was neat and tidy. If its raining use the elevator not the stairs.

10/10

Exceptional

28 Apr 2025

Mark

Good place to stay

Great location, friendly and helpful staff, clean comfortable rooms, on site restaurant.
But above all clod beer!

Business

10/10

Exceptional

21 Apr 2025

Alexsandra

Always a beautiful stay. Staff are accommodating and helpful. The pool area is great to relax, have a coffee and watch the kids play. Rooms are perfect for my toddler as I can wash bottles and heat food.

Leisure Family

4/10

Poor

19 Apr 2025

Gurminder Singh

Children running up and down the corridors late in the night. Lack of sleep, Very upsetting and unable to provide full concentration at the conference.

Disappointed 😔

Business Self

10/10

Exceptional

01 Apr 2025

Junior

Amazing

4/10

Poor

01 Apr 2025

Terry

The reception staff need training on customer service.

Leisure

10/10

Exceptional

23 Mar 2025

Andrew

Slightly sticky floor in room. Otherwise, always like the Atura. It has a good vibe. Loved the online check in / out. Maybe an extra bar staff member when it is busy - especially if they are expected the make cocktails for a function.

Business Self

6/10

Pleasant

19 Mar 2025

Dinesh

Overall was good except some staff behaviour

2/10

Poor

19 Mar 2025

Ravi

Absolute pathetic service! Staff is rude and service is really worst. Very bad experience.

Leisure Family

4/10

Poor

15 Mar 2025

Janice

Expensive food, not worth the price, toilet roll holder loose, limited space to get past pull out bed to main bed, no extra blanket

Business Family_with_children

10/10

Exceptional

08 Mar 2025

Kristin

Love the room decor. The bed was one of the most comfortable I have ever slept on.

Friends_and_family Family

10/10

Exceptional

05 Mar 2025

Lisa

We stayed at the hotel cause it was walkable to Sydney Motorsport park as we went to the Supercars that weekend

Leisure Partner

8/10

Excellent

04 Mar 2025

Kristin

Decent place

It was a comfortable room. Didn't have much of any interaction with staff. Location was good.

Friends_and_family Family

10/10

Exceptional

25 Feb 2025

James

Great Hotel

Great price, the hotel was empty, would've been nice to have a view of the drive in cinema, and a discount on breakfast as the price was $5 dearer than quoted. Overall still a fantastic hotel, and great value.

Friends_and_family Family

10/10

Exceptional

22 Feb 2025

Michael

Convenient location for a family trip to Sydney Motorsport park

10/10

Exceptional

18 Feb 2025

Raymond

Good

Business Self

8/10

Excellent

15 Feb 2025

Tianna

I liked the pool.
I didnt like how one of the staff lady was a little bit rude.

Leisure Partner

2/10

Poor

07 Feb 2025

Melissa

Was run down and tired room with poor aircon.

10/10

Exceptional

02 Feb 2025

Megan

Really cool quirky place.

Leisure Family

10/10

Exceptional

31 Jan 2025

Ravi Kumar

Value for money.

Leisure Family

4/10

Poor

27 Jan 2025

Daniel

Only stayed for 1 night. No shampoo and conditioner in the shower. 3 guests but only 2 towels. Limited cutlery in the room and zero forks. Called all 3 available numbers (reception, dining and restaurant) to try and get some but nobody answered. Ended up just walking down myself and grabbing a few from the food area.

6/10

Pleasant

27 Jan 2025

Cathy

There is no laundry as advertised. Cleaning hit and miss if they show up or do part job. Rooms have dust everywhere. They say that if you ask to not have your room cleaned for a day you receive a $10 discount. I was working in my room so asked not to have for 1 day. No discount at checkout as they were suppose to give voucher at the time I said no clean. Too far away from everything and room service limited. Stay somewhere else if you can.

Business_and_leisure Partner

10/10

Exceptional

22 Jan 2025

Rod

Perfect for a work day overnight stay, plenty of parking, good food on site, so convenient

Business Self

2/10

Poor

22 Jan 2025

Mikhail

Very poor service. We waiting for a desert for an hour after spending already an hour and a half waiting for one meal and drinks

Leisure Family

8/10

Excellent

17 Jan 2025

Duncan

Check-in was easy. The room was on the ground floor but away from the dining area so it was quiet. The bed was comfortable. The AC worked well. Everything else was ok. The car parking appeared full in the evening but we always found a park.

I kept getting prompts to self check in and out but declined them as it would have been putting personal information online for no reason. I mean, reception was on the way out and in, so there was no point in doing it online. The reception was not always staffed so that may have been the reason.

All in all, an ok stay. May stay again if required.

Leisure Family

8/10

Excellent

13 Jan 2025

Abrar

The place was good but the beds werent super comfy and the ac was week. Its also far from most places

Business Self

10/10

Exceptional

10 Jan 2025

Brooke

Out of the way hotel

Leisure Partner

4/10

Poor

09 Jan 2025

Blair

We booked this property in the middle of summer because it had a pool. On arrival we were told we couldmt use the pool because there was a function on next to it.
At 8.00PM the fire alarm went off and we evacuated. Walked all the way around to the Muster Point to find no staff there, they were all still side with the function guests. It was only when we re entered the hotel and looked for a staff member to ask that we were told not to worry about the Alarm and to go back to our rooms despite fire doors still being closed.
Property was understaffed and seemed very disoranised and rooms were dusty in places with poor airconditioning.

Would not stay there again

Leisure Family

10/10

Exceptional

03 Jan 2025

David

Was as described, and easy to checkin and out.

8/10

Excellent

26 Dec 2024

Siu

Hotel facilities were great. Family friendly & clean. Has everything you need with bar & restaurant downstairs.Pool table, table tennis & games & swimming pool caters for everyone.

Need a car as it's away from shops with plenty of parking.
Wonderful markets on Sundays & drive inn movies next-door.
Receptionists could be more friendly & my 1st night when I asked for more coffee, I was flatly told to wait until next day to get more supplies.
Housekeeping manager & staff were excellent and very friendly.
Maybe due to Christmas busy period, there was a lot of private functions that always crowded the pool & downstairs.

Business_and_leisure Self

8/10

Excellent

18 Dec 2024

Asena

Clean but sink too small and bed not comfortable

Partner

10/10

Exceptional

16 Dec 2024

Imogen

Very eclectic and quirky hotel, with rooms just as much so. Truly loved it! Super comfy bed and divine smelling bathroom products, eminent of the Australian bush. Attached to the Blacktown drive in cinema which is a unique and fun attraction. The Royal Cricketer’s Arms hotel next door is a great option for dining out. The food is incredible and the atmosphere is even more unique, it has so much character. Truly a memorable stay. Would return! Only ranked the service as average as I found the reception staff to be lacking in energy and not the friendliest, but understandable for this time of year. No complaints otherwise.

Leisure Partner

10/10

Exceptional

05 Dec 2024

John

Unreal will stay there again thankyou.

Leisure Partner

10/10

Exceptional

30 Nov 2024

patrick

Great place to stay with a pool and onsite restaurant and bar. King bed room was spacious and bed was great

Business Self

10/10

Exceptional

28 Nov 2024

Mark

Staff were very friendly, the room was clean and tidy every day which was very nice after a big day at Sydney dragway

Business Family

8/10

Excellent

19 Nov 2024

John

Waited 30 mins for a drink with my meal, even though the drink was ordered 10 mins before the meal. its came halfway through my meal

Business Self

10/10

Exceptional

18 Nov 2024

David

Quiet and Close to the motor racing circuit where we needed to be good food and bar with old style pub really close

Leisure Friends

8/10

Excellent

15 Nov 2024

Samantha

Comfy, welcoming, clean

Hotel was well presented with an American feel in reception and throughout rooms. Room was clean and comfortable, reasonable size. Small windows, good blackout blinds. Sofa bed would be great if it had a mattress upgrade. Room fairly quiet. Some extra reinforcements around door to keep noise from corridor out would be great. Staff all welcoming and friendly. Pool area well kept and pool a good temperature. Would definitely return :)

Friends_and_family Family

10/10

Exceptional

12 Nov 2024

Michael

Very pleasant surprise. Great place to stay when in the areas for business. Helpful to have a car. Everything you need on site. High quality.

Business Self

10/10

Exceptional

12 Nov 2024

Robert James

I was impressed with the facilities that were available to me especially the conscientious effort to help with the environmental impact of climate change by reducing unnecessary cleaning of rooms. The inclusion of an onsite laundry would have been nice.

Business_and_leisure Self

10/10

Exceptional

11 Nov 2024

Belinda

Great place for families with great amenities. Rooms are nice, clean and spacious. Restaurant has great food at good prices. Location is also nice and quiet. Would definitely recommend.

10/10

Exceptional

07 Nov 2024

Barry

Stayed 3 nights for business purposes and wished I could have stayed 7 nights for a holiday. Was almost like a resort in a tucked away part of Sydney. M4 Motorway was 250 m away, but you would not even know it was there.

Business Self

6/10

Pleasant

04 Nov 2024

Ajanthan

We stayed at Atura for 21 days, and we noticed the washrooms don’t get cleaned. Several times we noticed the room is not vacuumed, the sheets are not changed. If the sheets are stained, it was just covered by putting another clean sheet on top of it. The washroom was not mopped, and the toilets were not cleaned even when we put the room to be cleaned. Additional toilet paper was not placed, the body wash was not refilled and we had to ask them to change it. And on one incident we did not have enough towels and, when asked for it the cleaning ladies were not polite and gave a face and muttered it was not her job. Management was good, just needs to supervise the team with random audits would help.

Leisure Family

10/10

Exceptional

15 Oct 2024

Rod

such convenient location

Business Self

10/10

Exceptional

12 Oct 2024

Alexsandra

Excellent staff. Always friendly and extremely helpful. Love the pool and dining area. Room is great. The small kitchenette is very convenient with small children.

Business_and_leisure Family_with_children

8/10

Excellent

06 Oct 2024

Mr El-Haji Saed

Very Late Check-in experience

Check in was extremely late past 2pm and they didn’t even offers us anything whilst waiting.
And then they didn’t even let us know when our room was ready, we had to ask them again before we were told our room was ready for check in.

Friends_and_family Friends

8/10

Excellent

22 Sep 2024

Linton

Really enjoyed the stay. Only complaint would be the music playing by the poolside at night. Found it very hard to get to sleep with all the noise.

Leisure Family_with_children

10/10

Exceptional

14 Sep 2024

Gwen

Great.