Name: Mercure Sydney Parramatta
Address: 106 Hassall Street, Rosehill, Parramatta, 2142, AU

10/10

Exceptional

16 Jul 2026

chuanbin

1

10/10

Exceptional

15 Jul 2026

Chuanbin

1

Family

8/10

Excellent

13 Jul 2026

Catherine

Great, convenient location. Easy parking. Pleasant and welcoming staff. Happy to stay here again.

Partner

4/10

Poor

10 Jul 2026

nigel

From the time we arrived things did not go smooth arrived 1430 by 1445 staff where still trying to decied our rooms, we had one room and the second was not ready they said they would call us 1520 we recived a call that room was ready. As for the room we booked, it was a superior king room acording to their web site it is supposed to have a bath and shower.However no bath in this room. The rooms were not in what you could call a reasonably clean condition. Hand prints on cupboard doors, dirty walls, stains on carpets etc.
On arrival we were informed of a $25 per day parking fee which we were not aware of, also on arrival we saw notices where up saying the hotel is going through renovations with workmen starting at 0800 Monday to Saturday. On saturday at 0720 they started drilling making noise, Monday morning same thing followed by a 0730 start on Wednesday morning. Also we noticed on the Monday that air con heater did not work, we reported it, they sent someone to \"reset it\" however it still wasn't working. It took 3 days to fix but then after one night it stopped again. Again we reported it however by this time it was our last night so nothing was done. As for the work men we returned one day around 1600 to discover the elevator floor was covered in plaster dust and when exiting the elevator the whole corridor floor was covered in plaster dust and chips (Have photos). You could not spend a day resting in hotel due to noise.
Not at a standard you expect from a Mercure Hotel

Family

8/10

Excellent

06 Jul 2026

Candice

Good location for a quick stay over within proximity to our venue. Bathroom could use a bit of updating. Good access to public transport if needed. Woolworths across the road as well as kfc and maccas (if that's what you like).

Family_with_children

8/10

Excellent

04 Jul 2026

Kara

For a 1 night stay for an event at the Olympic Park, it was great. Perfectly fine for the price. Obviously needs a refurb, which they're doing, but otherwise not a problem.

The check in staff person was really helpful. Breakfast was good enough for the $50 for three of us - if you paid the full price, it would probably be a bit disappointing as it wasn't the

Family_with_children

6/10

Pleasant

28 Jun 2026

Jan

The hotel and room were clean and comfortable; everything works although the AC had a mind of its own. Every night there were about 6 minibuses blocking the steps to the street and making it difficult to drop off and pick up family from hotel entrance. There is plenty of parking nearby, not sure why these buses get priority over staying guests.
For the price you pay per night, there are better options nearby.

Friends_and_family Family

8/10

Excellent

20 Jun 2026

Mark

Parking expensive

Partner

6/10

Pleasant

18 Jun 2026

Machelle

Outdoors dirty and neglected,
Staff talked to my husband even though i was interacting and i made booking even when asked to talk to me
Room bathroom door scraped on floor, no towell rails
Tv difficult to operate
Bed comfortable

Partner

10/10

Exceptional

04 Jun 2026

GARY

After a long drive the staff were exceptionally helpful and supportive with the commonsense checkin. Secure parking was most pleasing and access was uneventful. Proximity to shops and public transport was also impressive. The room offered was most adequate and the bed was the most comfortable we have experienced over the past 30 years. Well done Mercure and when required we will be back.

Partner

10/10

Exceptional

01 Jun 2026

Aaron

We stayed in a higher floor room which looked like it had been renovated very spacious great breakfast
perfect place to stay if you’re going to the races

Partner

8/10

Excellent

01 Jun 2026

Shakti

All good expect there was no free parking

Friends_and_family Family

10/10

Exceptional

31 May 2026

David

We have super stay

Partner

4/10

Poor

26 May 2026

Ben

Street noise was very loud throughout the night as was people entering/exiting their rooms.

Friends

10/10

Exceptional

24 May 2026

Simon

Everything was very clean. Staff were excellent. Location was central to the Rosehill racecourse.

Friends_and_family Family

4/10

Poor

21 May 2026

Ram Yash

I got conned by the photos during booking.!!!

The room was so bad that now I have to write it in point form to list them all-:

1) There was way too much dust in the room.
2) The bathroom tiles and roof had mold/mould and not clean.
3) The taps/mixer in bathroom were a joke. Either cold or burning hot.
4) The ironing board was broken and had burn marks.
5) The used towels seemed to have been folded and put back.
6) There was accumulation of too much lint and dust under the beds.
7) The a/c buttons and thermostat was below par.
8) The windows, corners and under tables seemed they were not cleaned in ages.

The staff was okay, understood our concerns and changed the room. But the other rooms was no better either. Had almist similar issues in the other room too. The bathroom was a bit more cleaner than the previuos room.

I did not expect this from a Mercure propeerty but it needs a major overhaul.

Lastly, the reception floor area seemed that it had not been vacuumed and/or mopped for weeks.

The hotel carpark which we decided to use and pay $25 per day was not worth it as it was very dirty and the floor area was not clean.

Family_with_children

8/10

Excellent

10 May 2026

Nathan

Parking and breakfast were great. Staff we're friendly and helpful
Room relatively clean
Only issues were a non-working bar fridge in the room, and and unfortunately someone smoking in the rooms adjacent lead to smoke sent through the airvents into our rooms

Family_with_children

2/10

Poor

09 May 2026

Zakia

The room 207 carpet is sooo dirty. Bath tab looks like somebody popped in it.
Toilet flush was not working properly.
Breakfast was sooo basic and terrible it was look like that. Serve yesterday report.
I will Never ever booked this hotel again

Family_with_children

8/10

Excellent

28 Apr 2026

Gabriela

All was good in general but the lights of the room were not adequate. Too many indirect lights but not one to illuminate the whole room.

Partner

8/10

Excellent

28 Apr 2026

Catherine

Room was clean & comfortable, especially the bathroom which is important for me. Appreciate the off-street parking, although the driveway is a little tight!
Across the road from supermarket, petrol station, Camellia Hotel (with an excellent bistro) and other food options.
Would happily stay here again and recommend to family/friends.

Family

6/10

Pleasant

17 Apr 2026

Krystal

Disappointed with room cleanliness.

Partner

4/10

Poor

08 Apr 2026

Amandeep

Not good enough

Self

6/10

Pleasant

05 Apr 2026

Arbab

Lift broke down. Rooms/furniture all chipped and quite aged. Carpets not vaccummed properly.

Family_with_children

10/10

Exceptional

28 Mar 2026

Emily

Great accommodation and room.service

Family_with_children

6/10

Pleasant

22 Mar 2026

MARK

Needs work eg painting. Looking very tired

Partner

4/10

Poor

22 Mar 2026

Megan

The property is nice except for the room I was situated with the bed behind the lift so I got hardly any sleep. It was effectly like trying to sleep in the wind tunnel with the lift going up and down all night. Very tired and pretty unhappy leaving there on Sunday morning.

Self

10/10

Exceptional

22 Mar 2026

Alice

Very helpful staff. The property is a bit dated, but our room was comfortable and clean. We enjoyed the experience & would stay again.

Family_with_children

4/10

Poor

14 Mar 2026

Aidan

Very aged, not a nice stay, but is somewhere to sleep for the night

6/10

Pleasant

14 Mar 2026

Virginia

?

Friends_and_family Friends

10/10

Exceptional

04 Mar 2026

Kellyanne

Wonderful polite staff, can't fault this hotel well stay there again.

Family_with_children

10/10

Exceptional

01 Mar 2026

Seungro

Good location
Big sized bed and room
But facility is bit old

6/10

Pleasant

25 Feb 2026

Tanya

Staff were nice

Family_with_children

8/10

Excellent

20 Feb 2026

Rochelle

Friendly service, room was adequate for price paid.

Family

6/10

Pleasant

06 Feb 2026

Belinda

We were a little disappointed the room wasn't up to the standard it usually is. There were dirty socks from the previous people, the bathroom still had some hair in the bathroom

Friends_and_family Family

4/10

Poor

03 Feb 2026

Mandy

The bathroom was very dated and had mould on the ceilings and shower pressure was slow. the water temperature was inconsistent too, posing a risk to young child as the water went too hot and or too cold very quickly! there was mould around the skin and the bench top looked like it was going to break off the wall. the air con system was terrible, there was a lot of dust in the vents and you couldn't control the temperature, only the fan speed was adjustable. there was no concierge service as we needed help with our bags and the receptionist said they were short staff to help and wasn't too kind on the phone. the hotel was annoying to get to was there was no right turn into the hotel, we had to do several u turns to get there, car parking was very tight, lucky we had a smaller SUV however a bigger car would be pose a risk of hitting the wall/kerb etc. the room card kept being deactivated so we had to go to reception to fix it every night, they said it was because it was next to my phone/credit card even though it wasnt. property seems very dated for a 4 star hotel.

10/10

Exceptional

01 Feb 2026

Cassandra

Everything was perfect thank you

10/10

Exceptional

31 Jan 2026

Ashika

Everything

Friends_and_family Family

10/10

Exceptional

21 Jan 2026

Deepty

Good

2/10

Poor

19 Jan 2026

Jennifer

The cleaning and maintenance of the property is very poor: mould on the bathroom roof due to poor ventilation, carpets not vacuumed, and layers of dust. This is somewhat disguised by poor lighting in the rooms. Maintenance appears to be patch up jobs and we had to move rooms in the middle of the evening due to the roof leaking above our toilet when water was used from the room above. This was a known defect that hadn’t been repaired properly

2/10

Poor

19 Jan 2026

Sam

Are chosen Hotel I heard was good Hotel and was close to the wedding I stayed two nights the second day in the morning my daughter got glass in her foot it was in the carpet I took the glass out from her foot then I reported it and show them the glass and I told him with a carpet was not clean properly I told them to clean the carpet maybe there's more glass my daughter did not have a good time at the wedding because her foot was saw and today I'm very disappointed

Leisure Family_with_children

4/10

Poor

17 Jan 2026

Ben

Very rundown and not kept tidy.

8/10

Excellent

10 Jan 2026

Karen

Staff were great, bed was so comfortable. The toilet seat was broken, mold on roof in bathroom.
Breakfast was very nice.

Leisure Family

8/10

Excellent

09 Jan 2026

Tim

Reasonable value, good breakfast. Beds a bit soft

6/10

Pleasant

06 Jan 2026

Sumati

The mattresses was sinking, the breakfast hot meals were all cold and was served late. However, all the staff were excellent.

Friends_and_family Family

10/10

Exceptional

05 Jan 2026

Tae-ik

Good wrlcoming atmosphere.

Friends_and_family Family

6/10

Pleasant

04 Jan 2026

Pawan

Most of the staff was very helpful,the girl who checked us in was very unhelpful and felt like an unwanted guest.
Buffet was great. Charged for car parking twice. Has to call them and sort out the issue.
Location is prominent close to food takeaways and parramatta.
Probably won’t come back because of customer service received at front desk.

8/10

Excellent

30 Dec 2025

Andrew

Staff were courteous, friendly and helpful

Leisure Family

6/10

Pleasant

23 Dec 2025

WILLIAM

The card reader was a big problem getting out of the car park and also using the lift to the room.The design of the car park made getting in or out of the car park almost impossible. The engineers of this place should have been fired. The food was ok but the room needs to be a bit more cooler. This place needs a bit of money to bring it up to standard. The interior corridor painted white resembled more of a classroom. The room was ok.

Leisure Family

10/10

Exceptional

22 Dec 2025

zdenka

Was disappointed that it didn’t have courtesy parking

Leisure Family

8/10

Excellent

13 Dec 2025

Marius

Good location and clean room

10/10

Exceptional

07 Dec 2025

kayla

Clean room, friendly and helpful staff, great location.

Leisure Friends

4/10

Poor

16 Nov 2025

Belinda

I stayed here as I was exhibiting at at consumer show nearby. Realised I was paying $750 for Saturday night. What an insult when Fri night was just over $200 (what it was worth) This is purely price gouging! The common areas (hallway doors etc had paint chips and looked completely rundown. The room itself not bad, although no main light, so relying on bed side lamps etc. Bathroom run down, clearly poorly maintained/cleaned over the years and mould on the roof. Taps in shower and basin nit labelked hot/cold and the basin cold tap would swivel around past off and start running again.
Jug/kettle looked grubby, wouldnt use. Cupboard around mini bar had an internal light that went all night... couldnt get it turned off. LED so bright - tried to cover with a towel as light reflecting from mirror directly into my line if sight in thd dark but without much success. No restaurant, bar or room service for this $750 Sat night, and I had to get dressed and go to reception to get a $5 can of soft drink. Staff were reasonably friendly and ordering a taxi waz very efficient. Overall, what a disappointing experience. Will think twice before booking any Mercure again. I spend 40% of my time in hotels for work and this just didnt stack up for the money.

10/10

Exceptional

13 Nov 2025

Ashleigh

The hotel and room were amazing! Booked last minute as had to move hotels, super quick and easy, lovely staff greeted on arrival, secure car park and overall a great experience!

Partner

10/10

Exceptional

09 Nov 2025

Megan

I found the hotel quite modern. Bed was massive.

Business

10/10

Exceptional

03 Nov 2025

Anna

The front desk was great. The room and amenities were great. Loved the bed and the pillows! The view was splendid from my room, 722. The only thing was the

6/10

Pleasant

24 Oct 2025

James WILLIAM

Happy hour was a good initiative which we enjoyed.

Leisure Partner

8/10

Excellent

23 Oct 2025

Haejin

Thank you!

Overall ...every staff member was very hospiitable and exceptionally service minded. They made our experience at Mercure Parramatta a pleasant and memorable one. Stand out employees included Michael (f/d), Jenna (f&b), the lovely girl who checked us in and the housekeeping lady who went out of her way to help us! Enjoyed the pool and tennis courts :)

Partner

10/10

Exceptional

11 Oct 2025

Madeleine

It was a great location to stay, very convenient location and close to everything you need. Would definitely stay again!

Leisure Family_with_children

10/10

Exceptional

23 Sep 2025

katie

Very lovely staff

8/10

Excellent

12 Sep 2025

Omer

Very nice and quiet

Leisure Partner

6/10

Pleasant

06 Sep 2025

Jacqueline

The room was ok however toilet had stains . No hand towels , one face cloth , to stare between 2 persons.
Breakfast was mediocre , however the staff on Sat 6/9 at breakfast was lovely.

Leisure Family

8/10

Excellent

05 Sep 2025

Tigist

Was good but no Netflix or fox

Leisure Family

10/10

Exceptional

04 Sep 2025

Carolyn

Staff so friendly & helpful, lovely restaurant, great location

Leisure Family

8/10

Excellent

31 Aug 2025

Connar

The bed was just two single beds pushed together and kept rolling apart as me and my partner slept. The shower had terrible pressure and the lobby smelt of chlorine. Other then that it was a nice, clean hotel and would go back again

Leisure Partner

10/10

Exceptional

29 Aug 2025

Lucy

Loved the friendly and polite staff

Leisure Friends

8/10

Excellent

28 Aug 2025

Tatyana

Big and comfortable room, car parking, swimming pool.
A bit distant from CBD and train station.

Leisure Self

8/10

Excellent

26 Aug 2025

Paul

I enjoyed the service, room cleanliness and location very much.

Business Self

8/10

Excellent

18 Aug 2025

Ayodeji

The hallway carpeting looks very tired.

Leisure Partner

4/10

Poor

17 Aug 2025

Michael

The fact it was close to so much was really handy,

However for the cost of the rooms they weren’t very impressive and the air con was faulty, room was like an oven and wouldn’t cool down properly.

Minimal utensils in the room - there was no knifes forks or plates - we got dinner delivered on the first night and did not have utensils to eat ? We were given wooden ones at reception and told restaurant wasn’t open for weekend.

Room didn’t have towel rack to hang towels up ?

All round a very disappointing stay for the cost and we were charged twice for parking and then when we questioned it, we were told it was on hold and will be returned to account in a few days ?

Leisure Partner

8/10

Excellent

12 Aug 2025

Paul

Very standard breakfast, coffee terrible,

Business Self

8/10

Excellent

25 Jul 2025

Stephen

Great staff . Friendly

6/10

Pleasant

12 Jul 2025

Gautham

Not upto accor standards or 4* accommodation, also utensils not cleaned properly or too old for breakfast

4/10

Poor

05 Jul 2025

Peter

On the advertising it says pay films but that’s not true and I can’t even control the air conditioner as it lock. Other than that everything was fine.

Friends_and_family Family

8/10

Excellent

24 Jun 2025

yvonne

We missed the horse in the foyer.
We could use some breakfast bowls & cutlery in the room. We like having the fridge.
We love the room size & location.

Leisure Partner

10/10

Exceptional

21 Jun 2025

Darren

The stay was amazing. Upgraded to another room. Clean, friendly environment.will stay here again.

Leisure Family

10/10

Exceptional

08 Jun 2025

Renata

Good condition

Partner

10/10

Exceptional

03 Jun 2025

Kristian

Clean good business hotel

Business

10/10

Exceptional

29 May 2025

Tok

Amazing experience

Friends_and_family Family

6/10

Pleasant

28 May 2025

Oriella

The room had just been touched up with paint and still had the industrial heater in the room - the smell was horrible. Add to this the extremely outdated facilities and threadbare carpet it was not a great stay. Front office tried to help but were not even able to provide an invoice on checking out!

Business Self

8/10

Excellent

26 May 2025

Karen

Lovely place to stay, comfortable, clean & good breakfast, although probably due for a bit of an upgrade in the near future

Leisure Partner

10/10

Exceptional

26 May 2025

Julie

The room was clean, bed comfy, bathroom excellent.
Staff were welcoming
Would highly recommend hotel

Leisure Partner

6/10

Pleasant

23 May 2025

Deanna

Cleaners need some training

Check in was easy and hassle free, it is unfortunate that the rooms are not maintained or cleaned well. Calcium build up and mould in shower, dust caked between skirting board and carpet. I’m not sure how hard it is to use a crevice attachment on the vacuum unit. Poor job from the cleaners that’s for sure.

Business

8/10

Excellent

20 May 2025

Christine

Overall

Friends_and_family Family

4/10

Poor

12 May 2025

Russell

Wet brown patch in the bathroom ceiling. Scrunched up plastic shower curtain.
Really run down

4/10

Poor

07 May 2025

Brian

Horrible n that's just the start.

I stayed at this property for 8 nights and was very disappointed with the overall experience. Dirty dishes were left on the floor outside rooms for over 24 hours without being cleaned up, which was quite unhygienic and unpleasant. During my entire stay, the staff never greeted me or offered any kind of welcome, which made the atmosphere feel cold and uninviting.

The room itself lacked basic modern features—there was no smart TV, and the Foxtel service was fuzzy and didn’t work properly. I attempted to order room service and called repeatedly for over an hour with no answer. Eventually, I gave up and went across the road to eat.

To top it off, the checkout experience was just as impersonal. The staff member at the desk didn’t speak to me at all—she simply handed me the bill with the EFTPOS machine beside it, offering no goodbye or thank you.

Overall, the lack of hospitality and poor service made for a disappointing stay. I would not return or recommend this hotel.

Business

10/10

Exceptional

28 Apr 2025

Scott

The property has a great selection of food outlets as well as a supermarket across the road and a pub that does really great food.

Leisure Family

10/10

Exceptional

26 Apr 2025

Anthony

Great location. Excellent staff.

Leisure Family

8/10

Excellent

20 Apr 2025

Verified traveler

Nice spacious clean room. Quite dark though. No overhead lights over the bed, just lamps. Made it very dark at night even with all the lamps on.

6/10

Pleasant

16 Apr 2025

Timothy

Dirty rooms, tired carpet, chipped bath cracked tiles. In poor health this place. Accor you should do more!

10/10

Exceptional

03 Apr 2025

Aleksandra

Very nice and friendly staff,ready to help.

Leisure Family

8/10

Excellent

02 Apr 2025

Nathan

Well priced comfortable stay

10/10

Exceptional

02 Apr 2025

Jenny

Clean and friendly place to stay.

10/10

Exceptional

30 Mar 2025

Sarah

It appeared the rooms had been recently renovated. A quiets nights rest, good facilities, helpful staff and reasonable room rate. Would stay again

Business_and_leisure Self

6/10

Pleasant

28 Mar 2025

Peter

Property needs a revamp it’s very tired.😴

10/10

Exceptional

11 Mar 2025

Richard

perfect for our needs

4/10

Poor

04 Mar 2025

Grant

On arrival in our first room my wife & I were met with the stink of wet carpet as the fridge must have leaked & a loud fan/dryer was in operation.
The second room had two single beds, no double bed, a broken power point, stained towel, upside down toilet roll holder (so the roll kept falling off), the shower flooded the bathroom, no toilet brush, the soap dispenser was placed over a metre from the sink & the corridor smelt.
The whole place looked tired & in need of a re-paint & general clean

Leisure Partner

2/10

Poor

25 Feb 2025

Terrence

3 days 4 people 2 towel. Never cleaned the room in 3 days

Leisure Family

8/10

Excellent

09 Feb 2025

Megan

The beds were comfortable, the staff were very attentive, and the breakfast was great. The pool was heated and open until 10pm which was fantastic after long days playing sport. We would happily stay here again

Leisure Family

10/10

Exceptional

08 Feb 2025

Toni

It was 24 hours and still have that luxury feel at the last minute.

Leisure Partner

8/10

Excellent

03 Feb 2025

Samantha

Everything was so easy!