Name: Novotel Sydney Parramatta
Address: 350 Church Street, Parramatta, 2150, AU

6/10

Pleasant

28 Jul 2026

James

Comfortable King Size bed and a reasonable good sized room. It was bit noisey as there was a NRl game on but it didn't go late.

8/10

Excellent

28 Jul 2026

Frank

All good

6/10

Pleasant

27 Jul 2026

James

Not the best room. Small, and next to the service elevator, so a bit noisey in the evenings. Upgrade next time!

8/10

Excellent

26 Jul 2026

Miranda

Parking was overpriced
Car park was un appealing at you got in and out of lift
Stuff beds laundry everywhere

6/10

Pleasant

26 Jul 2026

Lynette

Staff were amazing Parking perfect but the cleaners need to clean more not just a lock and a promise, bathroom mould was very visible.

10/10

Exceptional

23 Jul 2026

roy

.ufufufufigo

10/10

Exceptional

14 Jul 2026

Subodh

Staff was amazing. Breakfast could be better (stayed for 6 days and had same set of food). However the staff was happy to bring sunny side eggs from kitchen. The property needs a bit renovation. We stayed at suite and room needs deep cleaning (specially windows had dust all over), bathroom door had water damage.

Location is great and walkable to most places

6/10

Pleasant

06 Jul 2026

SHIRLEY

Great position but food and drinks way too expensive

Self

10/10

Exceptional

03 Jul 2026

Sarah-Jane

Great overnight birthday stay for hubby and me after footy game, staff were lovely and even included a small gift for hubbys birthday. Room was comfortable and clean. Would stay again.

Partner

8/10

Excellent

30 Jun 2026

Felicia

Breakfast was not too impressive as the hot food was barely warm. Otherwise a great place for a quick stay. I only had 1 night for a specific appointment but great for what I needed.

Self

8/10

Excellent

29 Jun 2026

Dan

Took great care of us under extremely difficult circumstances.

Partner

6/10

Pleasant

21 Jun 2026

Rebecca

The bathroom is old, the shower is made for tiny people and wasn’t super clean. Bed was nice and generallly a spacious enough room. Found the windows to be very drafty

Partner

2/10

Poor

16 Jun 2026

Behzad

I was very disappointed with my stay. I specifically booked a king bed, but it was actually two single beds pushed together. The biggest issue was that the beds were not properly secured, so they kept moving apart throughout the night. As a result, I constantly sank into the gap in the middle, making it extremely uncomfortable and disrupting my sleep.

A king bed should provide a comfortable and seamless sleeping surface, but this setup felt like a temporary fix rather than a proper bed. Unfortunately, the poor sleeping experience had a significant impact on my stay. I would not choose to stay here again unless this issue is addressed.

Friends

4/10

Poor

14 Jun 2026

Donna

The room is in desperate need of a refurbishment. It smelt, the bathroom was well past its use by date and the bathroom door didn’t close.
It was as clean as it could be, the staff were helpful and it’s in a great position.

Partner

2/10

Poor

01 Jun 2026

Vinita

Very poorly maintained

Partner

10/10

Exceptional

31 May 2026

Vasuki

I stayed at Novotel Parramatta on my own and was initially a bit concerned after reading some negative reviews. To ease my worries, I called the hotel in advance, and the receptionist I spoke with was incredibly kind and reassuring. She mentioned they would ensure I had a pleasant experience, which set a great first impression.
When I arrived, I was able to check in early without any issues as they had availability. The room was very clean, and I felt safe throughout my stay.
Overall, I had a very positive experience and would highly recommend staying here.

Self

10/10

Exceptional

30 May 2026

Rhonda

Easy to drive to, parking was good. Close to Commbank Stadium, restaurants and cafes. The lifts were a bit grotty.

Self

6/10

Pleasant

28 May 2026

Shannon

The room was clean but on the smaller side by Australian hotel standards, and feels a little dated for the price — though being central inevitably comes with that trade-off.

As a regular Novotel guest, one thing that consistently frustrates me across the brand is the lack of consistency in breakfast. Some properties include espresso coffee, others don’t. Some have an egg station, others don’t. For a global brand with a loyal repeat guest base, standardising the breakfast offering would go a long way — travellers should know what they’re getting before they arrive.

On the plus side, the location is excellent, with a great range of restaurants within easy walking distance.

The standout issue for me, though, was the WiFi. Coverage in the room was effectively unusable — constantly dropping out. In 2026, reliable WiFi isn’t a nice-to-have; it’s as fundamental as hot water or a working television. This needs to be fixed.

Self

2/10

Poor

21 May 2026

Sharon and Renee

Jack hammering outside our window till 11pm. Air con didn’t work. Not one bathroom amenity available eg: cotton bud, toothpaste. Luke warm water for shower at night. Towels worn and old in bathroom. Bathroom very old, thin and worn.
Not worth the $440- for one night.

Business

10/10

Exceptional

19 May 2026

Nasili

yes

8/10

Excellent

17 Apr 2026

Corrine

Steam room was closed even though it's advertised on the website
Bathroom was tiny and the roof was low and sloped, no good if you're over 5ft
Couldn't really stand in the shower for the same reason.
Staff were super friendly and helpful.
Good location.
Great room service food.

Partner

4/10

Poor

11 Apr 2026

Kelly

The hotel is outdated. The lighting is terrible in both the room and hallways. The bathroom had mould on the roof and floor and the toilet periodically made noises throughout the night. The staff were nice and greeted us well. The breakfast buffet was your standard buffet, nothing exceptional, it was $30 pp and $19 for our 2 year old. If you are looking for clean and new hotel i'd look elsewhere there are better option's in Parramatta.

Family_with_children

10/10

Exceptional

09 Apr 2026

Donald

One of the best included breakfasts I’ve had in Australia. Parking was good. Location was excellent, particularly with regard to the range of restaurants within close walking distance. Multiple forms of public transport easily accessible. One of those hotels where everything works seamlessly.

Partner

4/10

Poor

06 Apr 2026

Lee

Needs a make over. Also stains on the lounge.

Partner

8/10

Excellent

03 Apr 2026

Siddharth

Nice

8/10

Excellent

30 Mar 2026

Mark

Did not use the bar or gym

Self

2/10

Poor

29 Mar 2026

Lee

Old rooms with stains on the lounge.needs a make over

Partner

8/10

Excellent

21 Mar 2026

Violeta

My room was disappointing.. I paid for superior room and it was a small corner room worth what I paid for. Hotel is old

Partner

8/10

Excellent

18 Mar 2026

Adrian

The front desk and housekeeping staff were warm and friendly. The restaurant area, especially at breakfast was sometimes a little chaotic due to number of guests, but not horrendous.

Self

6/10

Pleasant

15 Mar 2026

Matias

The room itself felt very dirty. The carpets, curtains and chair had stains in them i could.only imagin what it would.look like under a blue light. Over all though not bad, was right next to the restaurant's and the amenities were not to bad.

Partner

8/10

Excellent

12 Mar 2026

Tim BRETT

Rooms need an overhaul... starting to get a bit dated. Staff excellent as always.

Business

4/10

Poor

12 Mar 2026

Heather

The property was very run down, both the spa and the steam room were out of order. The bathroom was mouldy, and also was not cleaned properly, soap and someone’s hair in the bath

8/10

Excellent

07 Mar 2026

Virginia

Nothing to add

Friends_and_family Friends

4/10

Poor

04 Mar 2026

Pol

Bathroom was not clean
Pool was dirty
Spa was broken and empty
Won’t be back

10/10

Exceptional

28 Feb 2026

Cameron

Everything was as it should be

Family

8/10

Excellent

19 Feb 2026

Karen

Clean room and convenience to ammenities

Family

6/10

Pleasant

10 Feb 2026

Gladys

The location was very good, close to everything. The views of Hyde Park were beautiful. The staff was very helpful. The downside was that the hotel was old and rundown; it's in need of a facelift and modernization. The rooms and the lobby were dark, and the lighting was insufficient. One lift was not working, so you had to wait a long time for the lift to come.

Leisure Partner

6/10

Pleasant

06 Feb 2026

Loren

The spa was closed off and not working. Facilities are very dated and air conditioning in bedroom was so noisy it was difficult to sleep. Staff were friendly and gave me an upgrade- thank you

2/10

Poor

06 Feb 2026

amanjot

No information about swimming pool not operational.
Blocked sink.
No lighting in room only lamp

Partner

10/10

Exceptional

02 Feb 2026

Kyle

Clean room comfortable beds and pillows

Leisure Family_with_children

6/10

Pleasant

01 Feb 2026

Michelle

All good except the loud air conditioner - it sounded like a small plane was coming in to land… all night. Oh and there was no information about the hotel or the restaurant or the tv or reception services or room services or local attractions anywhere in the room. I had to find out everything on the website. And the pool? Just no.

Business Self

8/10

Excellent

28 Jan 2026

Mitch

Staff members are nice. Room is clean but a little dimmer than I expected. Good time staying at the hotel. Great breakfast buffet. The only complain is the noise from next door (both side) is very audible. I can totally hear someone talking over phone at 11pm while trying to sleep.

Friends_and_family Family

10/10

Exceptional

27 Jan 2026

Grant

.

Business

8/10

Excellent

26 Jan 2026

Michelle

Very smooth booking, check in/ out and friendly staff.

Leisure Partner

10/10

Exceptional

25 Jan 2026

Lauren

Large room, could use an updated. The fold out couch definitely had bugs as we itched all night. Room was clean and spacious and great location. Breakfast was great. Pool great.

Leisure

10/10

Exceptional

20 Jan 2026

Shannon

Very helpful and accomodating staff. Good value breakfast.

Leisure Family

6/10

Pleasant

20 Jan 2026

Mitch

Room was neat and tidy as expected.

Self

10/10

Exceptional

19 Jan 2026

Shawkat

The breakfast was good, and the staff who served us were excellent and polite. The only downside was that the building could benefit from an uplift, such as fresh paint.

Leisure Family

8/10

Excellent

18 Jan 2026

Kristen

Overall our trip was good and mostly comfortable but we had several issues. Firstly, we had booked an executive king suite for the bedroom (as shown in the photos) however we were initially given a large room with no bedroom. Travelling with 2 kids under 5 we had chosen the room for the bedroom. We queried it and they gave us two interconnecting rooms. They used ripped up cardboard wedged under the doors to hold them open. They had one that was unlocked and could be closed, but the other would have locked and needed a key we didst have to unlock if it had shut, so the cardboard was not really enough to give us confidence that it would stay open. Additionally, there were no directions on how to use the chromecast on the tv and the air conditioner did not maintain the settings we chose and would turn on/off or go hotter or colder than we selected. The lighting in the rooms is also very dim, especially during the day if it is overcast.

Leisure Family_with_children

6/10

Pleasant

16 Jan 2026

Catharine

Staff was great and helpful. Check in was easy.
Building and rooms are tired and need an update. Our room had mouldy shower and a leak in the walls. The wall was bubbled and there was water on the baseboards. Fridge leaked as well and the carpet was wet.

Leisure Family

10/10

Exceptional

16 Jan 2026

Maggie

Convenient location and great hotel.

Leisure Friends

10/10

Exceptional

11 Jan 2026

Taylah

Great location, comfortable rooms.

Friends_and_family Family

8/10

Excellent

05 Jan 2026

John

M

Partner

10/10

Exceptional

02 Jan 2026

Adil

Great stay

10/10

Exceptional

29 Dec 2025

Adnan

It was overall a great experience. Cleanliness was above average but the hotel rooms and amentities could benefit from some much-needed renovations. The restaurant is somewhat crammed and needs to be expanded to cater for peak periods.

Leisure Family_with_children

10/10

Exceptional

26 Dec 2025

Carl

Excellent customer service

8/10

Excellent

26 Dec 2025

Carl

Excellent customer service

Leisure Family

6/10

Pleasant

26 Dec 2025

Tabitha

Tv didn’t have sound , kitchette area had a microwave but not utensils or plates etc
Spa was dirty
Breakfast was busy and understaffed - only two people working . No juice left , pancake batter had ran out , no plates , no pastries left , we waited 25 mins for things to be refilled and left

Friends_and_family Family

10/10

Exceptional

23 Dec 2025

Rishabh

The staff was really helpful, especially tihn

Leisure Family

8/10

Excellent

16 Dec 2025

Nonie

The room was spotless and very comfortable

Business Self

8/10

Excellent

13 Dec 2025

Simone

Rooms are clean but the bathrooms need to be redone .
Staff friendly

Leisure Friends

8/10

Excellent

04 Dec 2025

Nicole

Staff were very friendly, room was clean

Leisure Family_with_children

8/10

Excellent

01 Dec 2025

Martin

The parking fee was too expensive at $40 and should have been made available AT THE TIME OF BOOKING not after arrival and having to fill out a lot of silly details again which you already had.

Conversely, the breakfast was pre-advised but then it was very reasonably priced.

I hope somebody there reads this.

Otherwise, great hotel and lovely staff esp on reception.

Leisure Partner

4/10

Poor

29 Nov 2025

Jane

The room was basic.
There was a fire alarm at 1.30am and we were all evacuated form our rooms- no apologies - no one ushering us to where we should be. We had a long drive and arrived late - then the alarm - poor sleep and an overall very poor experience. Don't stay here

Leisure Family

2/10

Poor

22 Nov 2025

Robert

The room did not match the photos advertised online. I raised my concerns with staff upon arrival, but unfortunately my wife and I were told that nothing could be done. The bar fridge didn’t work, the TV was very old with a poor-quality picture, and the amenities were not well maintained. There also appeared to be minimal staff on duty.

On a positive note, the barman was excellent. However, the coffee was disappointing and really needs a trained barista. Room service was unreliable, and so was the parking. Overall, the fit-out is old and tired, and the experience did not feel worth the price. The food itself was fine, but it was significantly overpriced for what was offered.

Unfortunately, I would not recommend staying here based on this experience.

Business_and_leisure Partner

2/10

Poor

18 Nov 2025

ASHISH

Room view was amazing from 8th floor. well room was too cold, no room sleeper provided even after asking, one room chair was broken, not clean as 4 star hotel.
Breakfast table were not clean, juice dispensing center was full of juice spill around, no body cares, I have requested them to clean the area and empty the juice collector.
I orders fried eggs, the plate was not clean and not a single decoration, it was looking as if some one has just dump eggs on the plate. .
Over all dinning experience was below 4 star standard.

Business_and_leisure Family

6/10

Pleasant

18 Nov 2025

Anthony

Friendly staff all round, from the front desk to the bar and restaurant team. Only concerns were in the room where the bathroom was in need of some maintenance, the frosting on the window that looks over the shower and toilet was peeling away, allowing visibility in/out. Needed to use rolled up towels to block visibility in. I notified the front desk, so hopefully they action a repair, but it honestly should have been picked up much earlier.

6/10

Pleasant

10 Nov 2025

Faasolo

The breakfast was the same for the 3 days that we were there. Everything else was ok

Leisure Family

8/10

Excellent

07 Nov 2025

Martin

Staff excellent, Room ok, odd Aircon blasted hot air into the room for 30 mins at 8am. Bathroom not good, chipped sink rim, lot's of mould in the shower, cleaning product residue in all corner's of the bathroom, lot's of flaking paint, so not world class. Trip hazard on entering the bathroom.

Leisure Friends

10/10

Exceptional

31 Oct 2025

Timothy

Clean and well located - staff friendly and helpful throughout our stay.

Leisure Partner

2/10

Poor

20 Oct 2025

Corpcap

Poor breakfast experience

10/10

Exceptional

18 Oct 2025

Jo

Was very good all was very good

Leisure Partner

8/10

Excellent

05 Oct 2025

Jennifer

Good sized room with comfortable bed

8/10

Excellent

02 Oct 2025

Kerry

.

Partner

10/10

Exceptional

29 Sep 2025

Randa

.

Friends_and_family Family

4/10

Poor

29 Sep 2025

Abebe

Lucks cleanness

4/10

Poor

28 Sep 2025

Warren

Shower leaked on the floor every time you had a shower it seemed that the screen had broken away from the bathtub. View was horrible with Jason to an old building next door. Neighbours was very noisy next door we could hear every word that wa spoken, would not stay again

Leisure Partner

6/10

Pleasant

01 Sep 2025

Timothy

See above

4/10

Poor

31 Aug 2025

Bianca

Room was old and tiny. Bathroom appeared unclean and stained, outdated with shower above bath. Not enough pillows. Minimal lighting. Noisy. Buffet breakfast food was awful. Not fresh, overcooked, food Not topped up, fruit was soggy. Would not stay here again. $450 for 1 night including parking. Not even worth half that amount. Disappointing to say the least.

Leisure Partner

6/10

Pleasant

24 Aug 2025

Isabella

Location great
Breakfast good
Bed good
Bathroom old and dated.
Shower head terrible
Bathtub old cracked and unsafe. Note I was given parking for free which was $40 and was offered to get moved.
Definitely not worth $305.00

6/10

Pleasant

20 Aug 2025

Emmanuel

Comfort Undermined by Locked Air Conditioning

I stayed at this hotel recently and while the room itself was clean and comfortable, I was very frustrated that I couldn’t control my own air conditioning. The system seemed locked, and despite trying to adjust it, the temperature stayed the same. For me, having control over the room climate is an important part of comfort when staying in a hotel, and not being able to do so made the stay less enjoyable.
On the positive side, staff were polite and the facilities were otherwise fine, but I would strongly recommend the hotel allow guests to adjust their own room temperature—it makes a big difference.

Business

10/10

Exceptional

18 Aug 2025

Negero Gemeda

Clean and goo customer service

4/10

Poor

14 Aug 2025

bisher

Hotel is very different to photos displayed on expedia

Leisure Friends