Name: PARKROYAL Parramatta
Address: 30 Philip Street, 286, Parramatta, 2150, AU

10/10

Exceptional

28 Jul 2026

Nicole

Great location. Great staff! Very helpful with food allergies. I will stay there again but would love it if the pool was heated!

10/10

Exceptional

23 Jul 2026

Mariella

Great overnight stay. Clean room.

8/10

Excellent

22 Jul 2026

Sean

First time here since 2019. Club room booked for a one night stay. In-room safe was inoperable but sadly not attended to until day of departure. Was told at check in that Club Lounge not open for evening drinks and canapés, but found out that it actually was open after struggling to get service in the crowded bar. Management were apologetic for the miscommunication that we were given, after we complained, and stepped up admirably to make it up to us. Kudos to them and their team in the Lounge for making us feel cared about after we got there! Will likely return when next in the area, but will ask for confirmation if told of alternate Club experiences in the future.

Partner

10/10

Exceptional

19 Jul 2026

Mick

Great experience and motel

Friends_and_family Family

10/10

Exceptional

19 Jul 2026

Natasha

Absolutely amazing high recommend

Self

10/10

Exceptional

14 Jul 2026

Seba

Breakfast was great room was really good
Location was fantastic.
Parking a bit difficult

Family

10/10

Exceptional

12 Jul 2026

Maria Sarina

It was perfect for my needs being someone in a wheelchair was very spacious. Everything was wide the shower. The the doorways. Everything was perfect..

Self

10/10

Exceptional

10 Jul 2026

Tom

Breakfast was the best I’ve had at a hotel

Partner

4/10

Poor

05 Jul 2026

Natalie

We arrived 2 hours late for check in the room wasn't ready for us we had to wait for them to clean it, after a 4 hour drive to get there it wasn't an impressive start.
We found hair and a chipped piece of glass on the sheets under the blankets.
Furniture was out dated/dirty, bathroom sink was sticky on arrival hadn't been wiped down properly.
Paid for a room rated 10.0. Looking back I think the renovated rooms (rated less than 10.0) looked better than the pictures in the advertisement for the room we paid extra for, the pictures certainly make the room look better than it is and it's only on floor level 2 so you pay more for and outdated room on a lower floor.
We expected more for this price we've stayed at other hotels for less with better furniture and cleanliness.

Partner

10/10

Exceptional

04 Jul 2026

Shahnewaz

So helpful “, I did a mistake and booked the wrong date so when I arrived there were nothing on my name, they just guided me through the process and sorted my room. Very helpful people

8/10

Excellent

04 Jul 2026

Phil

Rooms are great soft bed and pillows, breakfast nice , evening meals restricted .

Friends

10/10

Exceptional

04 Jul 2026

Andrew

Best place to stay in parramatta
Highly recommended booking your next stay at the park royal
Updated rooms
breakfast included is excellent
Parking is a bit tight , low roof but connected to the hotel
Will stay again

Family_with_children

6/10

Pleasant

29 Jun 2026

Mellanie

Club lounge didn’t offer much food - 2 hours of canapés isn’t correct. Once something runs out they do not refill.

8/10

Excellent

14 Jun 2026

Gary

Perfect location for transport, Restaurants shops all within a short walk.

Partner

2/10

Poor

31 May 2026

Subham

The staff were not really helpful, when we came in the hotel the phone was broken. And my missus came out with a bad rash after staying here.

Partner

8/10

Excellent

27 May 2026

Christopher

Didn't find the bed and pillows the comfiest for me (

6/10

Pleasant

23 May 2026

Julia

I would not stay here again unless I need to be in this location again.

Family_with_children

10/10

Exceptional

21 May 2026

Jack William

Great hotel, good service

10/10

Exceptional

21 May 2026

Duncan

Close to buses and light rail

Partner

10/10

Exceptional

13 May 2026

Jenna

Solo female traveller, hotel was nice and clean, room was great and I felt safe. I room serviced dinner and breakfast and food was good. Bathroom was a bit tight but overall nothing to complain about.

Self

10/10

Exceptional

11 May 2026

Jacqualyn

Very elegant hotel. Good staff, beautiful room, good food and fairly priced.

Self

8/10

Excellent

10 May 2026

Mele

Room were spacious

10/10

Exceptional

05 May 2026

Leeanne

Great stay very comfortable and close to everything

Friends_and_family Friends

10/10

Exceptional

03 May 2026

Dominic

The total staff and ammenities were fantastic. We have been staying at this hotel for over 30 years and it justs get better.

Partner

10/10

Exceptional

03 May 2026

Daine

Overall a good experience

Family_with_children

10/10

Exceptional

01 May 2026

Seiji Milkinson

Good location just beside Church Street

Partner

10/10

Exceptional

27 Apr 2026

Randell

Great hotel, facilities, breakfast buffet is very good. Will come back again

Partner

10/10

Exceptional

26 Apr 2026

Ernest

Very good and excellent

10/10

Exceptional

26 Apr 2026

Zeba

Exceptionally clean and helpful staff

Family_with_children

6/10

Pleasant

24 Apr 2026

Donna-Maree

Club lounge is not the best not worth using location is great

Friends_and_family Family

10/10

Exceptional

24 Apr 2026

HELEN

I had a wonderful stay at PARKROYAL Darling Harbour Sydney. The hotel is absolutely beautiful, modern, and very well maintained. Everything felt updated and comfortable.

The staff were all incredibly friendly and welcoming, which made my stay even more enjoyable. The breakfast was excellent with a great variety of options.

One of the best things about this hotel is its perfect location very convenient for transport, with easy access to the train station and bus stops. There are also many great restaurants and shops nearby, making it an ideal place to stay.

Everything about my stay was perfect, and I highly recommend this hotel to anyone visiting Sydney.

8/10

Excellent

17 Apr 2026

Russell

So breakfast was good but u only get one free coffee so thats why im giving it the 4 star instead of a 5 n there wallpapper in there room has to much going on the wall n u cant cast orfrom ipad to tv so it gets a 4 star

Self

10/10

Exceptional

12 Apr 2026

Ravi

N/A

Family_with_children

10/10

Exceptional

11 Apr 2026

Sumati

Breakfast fresh and varieties of options of bread, fruits cheese coffee, fresh carrot or turnip juice and more.

Friends_and_family Family

10/10

Exceptional

08 Apr 2026

John

Great location. Lovely and clean with easy parking. Loved the breakfast.

Partner

10/10

Exceptional

07 Apr 2026

Alex

Buffet breakfast was great, staff were very friendly and helpful

10/10

Exceptional

06 Apr 2026

Kalpana

Room was maintained very well. Friendly staff and great service. We had a wonderful stay.

Family_with_children

10/10

Exceptional

04 Apr 2026

Helen

Spacious, modern room. Small bathroom but well appointed, good quality towels and great shower. Comfy, large bed. Great area. Lots of bars, restaurants and cafes. Easy to find and parking underground. Easy walk to river and Commbank stadium. Highly recommend.

Partner

8/10

Excellent

04 Apr 2026

Kelly

Staff were nice

Family_with_children

4/10

Poor

03 Apr 2026

Tracy

Very long wait to check in, lobby quite dirty, very long line for breakfast, food was average at best, waited 25 mins for a coffee that was terrible, and arrived after I finished my food.

Overall entire experience - poor value for price.

Self

8/10

Excellent

25 Mar 2026

Karl

Was good

Self

10/10

Exceptional

24 Mar 2026

Claire

Bed was so good

Family_with_children

10/10

Exceptional

21 Mar 2026

Simun

All round good

Self

8/10

Excellent

19 Mar 2026

Jamie

Decent stay. The room was quite lovely but the staff seemed overwhelmed by the hotel being quite busy, which was annoying as prices had also tripled due to how busy it was. I would’ve been much more content if I was paying the usual rate.

Self

10/10

Exceptional

15 Mar 2026

Vanessa

Renovated rooms quiet and efficient friendly staff

10/10

Exceptional

13 Mar 2026

Kelly

Pool needs a bit of love.

Family_with_children

10/10

Exceptional

12 Mar 2026

David

Nice hotel and comfortable room.
Lifts are very slow

Friends

10/10

Exceptional

09 Mar 2026

Maeida

Good

Family_with_children

8/10

Excellent

07 Mar 2026

shannon

Great location and facilties

8/10

Excellent

07 Mar 2026

Jose Walter

We just had a couple of nights , basically to sleep comfortably

Partner

8/10

Excellent

05 Mar 2026

Jesenia

I loved the location and its proximity to restaurants and public transit. There’s also a beautiful park nearby, which was a great bonus. I would definitely stay here again and highly recommend Parramatta in general.

The staff was excellent, especially Ruben at the front desk. He was friendly, attentive, and very helpful throughout my stay, which made the experience even better.

Friends

10/10

Exceptional

01 Mar 2026

Karina

Clean, fresh and as described. We would happily stay again.

Partner

10/10

Exceptional

01 Mar 2026

Yuliana

Everything was excellent, thank you so much

10/10

Exceptional

27 Feb 2026

Mercy

Yea

6/10

Pleasant

26 Feb 2026

Brooke

Unfortunately, my stay was impacted by extremely high noise levels. The room did not feel quiet or private at all. There were constant loud construction and machine noises, and the sound insulation seemed very poor. I could clearly hear heavy activity and noise from outside and surrounding areas, to the point where it genuinely felt like there was a family gathering or party happening inside my room.

The noise started early in the morning and I was unable to sleep past 7am due to how loud it was. For a hotel stay, especially when you expect rest and comfort, this was really disappointing. I would strongly suggest reviewing the soundproofing and ensuring guests are informed if construction is taking place, as it significantly affected the experience.

Self

8/10

Excellent

22 Feb 2026

Rosa

The room was clean and the bed was a dream.

8/10

Excellent

21 Feb 2026

Sarah

Pretty standard

10/10

Exceptional

18 Feb 2026

Qian

all nice love the location

Self

10/10

Exceptional

17 Feb 2026

Matt

Fantastic sized room that was clean, comfortable and conveniently located for us to get to/from Sydney Olympic Park to attend a concert.

Leisure Partner

8/10

Excellent

15 Feb 2026

Lynda

Nice clean rooms, very spacious but hotel was very busy with Ed Sheeran concert and parking was a nightmare with all surrounding car parks full and elevators were extremely slow (especially being on the top floor with one of the elevators out of order)

Leisure Family

6/10

Pleasant

15 Feb 2026

Carly

A few issues considering the cost of $1000 for two nights:
- live cockroach in room.
- about 15cm of the toilet seat was sticky like it had the fluffy residue of an old sticker on it. That wasn’t pleasant.
- the shower is very temperamental. It goes from warm to scorching hot then back to warm then to boiling your skin off.
- pillows had no support and you just sank into them.

ELEVATORS!!!! They are shocking. The wait time is ridiculous. 15-20minutes each time and this is at all hours of the day, not just busy check in/out times.

On the positive: location is good, buffet breakfast was delicious, the lounge and service was excellent, room was quiet, bed was comfortable.

Partner

6/10

Pleasant

15 Feb 2026

Louella

I’ve stayed at the Parkroyal Darling Harbour many times and expected a similar standard here, but the Parramatta location really missed the mark. The soundproofing is non-existent; we were placed in a room with a connecting door to another room we didn't request (not sure if all rooms have the option of being connected), and we could hear the neighbors’ normal-volume conversations so clearly it felt like we were in a library. It was incredibly uncomfortable because we felt like we couldn't even turn on the TV at night incase we would disturbed them. When I raised this, the management just offered to tell the neighbors to be quiet, but they weren't being loud; the building is just poorly insulated and you can hear everyone walking past the door or opening or closing there's. Logistically, it was a headache, there was no warning message to say the pre-paid parking could be full on the day of check-in although able to email you about promotions to upgrade your room for as little as $80..
The lifts were so cramped and slow it felt like a peak-hour train, yet you aren't allowed to use the stairs. Between the Olympic Park having major spectator events on with price hikes on all rooms and the lack of privacy, it definitely doesn't meet 4-star standards. It’s a shame, because the bed was comfortable, the rainfall shower was great, and the breakfast staff were lovely, but those perks don't make up for the lack of basic room quality.

Partner

10/10

Exceptional

14 Feb 2026

Michael

Everything was great

Leisure Self

6/10

Pleasant

11 Feb 2026

Mahendra

Ok

Leisure Self

10/10

Exceptional

09 Feb 2026

Cameron

spotless

Self

8/10

Excellent

09 Feb 2026

Megan

Room
Amenities

Leisure Family_with_children

10/10

Exceptional

08 Feb 2026

Wu

Lovely!

10/10

Exceptional

05 Feb 2026

Neil

Very nice room and enjoyed club lounge

Leisure Partner

10/10

Exceptional

04 Feb 2026

Craig

Beautifully comfortable room.

Friends_and_family Family

4/10

Poor

31 Jan 2026

Scott

As a refrigeration mechanic I found it nigh on impossible to turn on the air conditioning. Also, NO instructions in the room on how exactly to turn air conditioning on.
When, somehow by fluke, it was turned on, airflow was VERY low and the room was uncomfortably warm all night.

Leisure Partner

6/10

Pleasant

28 Jan 2026

Chloe

I had a free upgrade which was amazing and given it was my birthday i arrived very late but was still able to check in. The staff were amazing but the mini bar doesnt exist. The only down about this hotel is the pool, it is small and murky and it wasnt even full when i stayed.. also very

Partner

6/10

Pleasant

26 Jan 2026

Robyn

The room were clean and tidy, but the elevator was slow and reduced to 1 elevator only during peak times

6/10

Pleasant

26 Jan 2026

Fahim-Al

Cleanliness should be improved. Also customer service could be better.

10/10

Exceptional

25 Jan 2026

Muhammad

Great.

10/10

Exceptional

24 Jan 2026

Jason

Yes

10/10

Exceptional

16 Jan 2026

Vicki

Great location, very clean comfortable room. Staff are very friendly and knowledgeable.

Leisure Family

6/10

Pleasant

14 Jan 2026

Weihao

room not clean

10/10

Exceptional

10 Jan 2026

Abbas Aliasger

The room was great and facilities were superb. I had a great time at the hotel

Leisure Family_with_children

8/10

Excellent

02 Jan 2026

Naomi

Location was good, room was on the smaller side especially the bathroom. Very clean.

Leisure Family

10/10

Exceptional

01 Jan 2026

David

Perfect

10/10

Exceptional

31 Dec 2025

Dieu Huong

Room cleanliness and staff service

10/10

Exceptional

27 Dec 2025

Andrew

Did not use the bar and paid for breakfast as part of my package

Friends_and_family Family

8/10

Excellent

24 Dec 2025

Julia

All the staff we spoke to were so nice and helpful. The breakfast has a good selection, and I love that you can make your own juice. The rooms are in good condition and clearly freshly renovated. The bathroom is a little small, when door opens it almost touches the toilet. The lobby is currently being renovated and it was a bit noisy during breakfast. Nice gym and pool. Although a little on the cold side, it was refreshing! It’s in a great spot near the river and Church street eateries.

Friends_and_family Family

2/10

Poor

20 Dec 2025

andrew

Air con broken: took them 1.5 hours to move our room

Partner

10/10

Exceptional

16 Dec 2025

Rebecca

New, clean, beautiful hotel. Loved it!

Leisure Partner

2/10

Poor

13 Dec 2025

Scott

Ordinary towels, service not attentive

Leisure Family

10/10

Exceptional

12 Dec 2025

Quinn

Parkroyal is a lovely place to stay. Very convenient and great venue

Leisure Family_with_children

10/10

Exceptional

09 Dec 2025

Gregory

Spacious, clean room. Great location close to cafes and restaurants. Short uber to Olympic Showgrounds.

10/10

Exceptional

07 Dec 2025

Narell

The property is impeccable. The location is convenient and the dining options around the hotel offer variety. Only a short Uber ride to Olympic park made this a perfect place to stay overnight.

Leisure Partner

8/10

Excellent

07 Dec 2025

Stephen

Was nice, clean and comfy

Friends_and_family Family

6/10

Pleasant

06 Dec 2025

Jason

Yes room was good as was the staff, didn't like the fact you held a security deposit given there was no mini bar. And it has still not been returned to my account yet either.

8/10

Excellent

02 Dec 2025

Bryan

na

8/10

Excellent

02 Dec 2025

Matt

Pool could do with an upgrade

8/10

Excellent

30 Nov 2025

Simone

Nice room

Partner

10/10

Exceptional

29 Nov 2025

Viv

Room beautiful and staff very courteous and knowledgeable

Leisure Partner

2/10

Poor

29 Nov 2025

Harshavardhan

The stay was awsome ! Everything was just perfect - very friendly staff during checkin - kitchen staff , the food was amazing !!!! - we had a lot of stuff as we have a small 5 month old kid with us , everything was perfect UNTILL at checkout had coversation with Pamela ! Oh My God! She was so rude - I had come to settle for the bill because we ordered in room dining and also any outstanding amount - she was soo rude because we had not got our stuff outside - I told her i just came to settle the bill and then will go and bring all our stuff - we don’t know the rules of the hotel ! I asked to speak to the manager - the manager came and told me it because her first langauge is not English ! How does langauge matter to be nice ? The manager was even ruder ! Never back to this hotel ! Will complain pan pacific group !

Friends_and_family Family

6/10

Pleasant

28 Nov 2025

vanessa

To have the 3 lifts working would of been great. The Bistro staff need to clear the tables of used cups/glasses quicker,took over 2hrs to clean away from a previous guest. The staff should have information available what there is to do around Parramatta eg:phamlets of some kind would come in handy when you are from out of state.Staff in the breakfast dining room need to be aware if Lactose milk is asked for that is what should be provided.

Leisure Partner

10/10

Exceptional

26 Nov 2025

Michelle

Great room perfect for what we needed

Leisure Partner

10/10

Exceptional

25 Nov 2025

Keith

I would say the standout for this hotel is it was clean comfortable quiet and stylish. I enjoyed a great overnight stay & Look forward to when I return.

6/10

Pleasant

24 Nov 2025

Amy

There was no warning before booking the hotel that it was under construction. Due to this the lifts were excruciatingly slow and tiny. Meaning too many people squeezed into one because they didn’t know how long it would be before another would stop.

On a positive note the room was recently renovated and very generous in size.