Name: Mantra Parramatta
Address: Pares St. And Valentine Av. Parramatta Nsw 2150, Sydney, 2150, AU

10/10

Exceptional

09 Jul 2026

WARUNA

Excellent Location.
Walking distance to Parramatta Station and Mall.
Quite a handy location. Ideal for Family on Weekender trip.

Friends

6/10

Pleasant

07 Jul 2026

Dallas

Rooms need better cleaning and updating. They look and feeel very tired

Partner

10/10

Exceptional

01 Jul 2026

Kieran

I stay here allot. Reception and staff always nice and friendly

Partner

8/10

Excellent

30 Jun 2026

Eddie

Had a

2/10

Poor

22 Jun 2026

Justin

staff on arrival couldnt find the booking and werent helpful at all

Business

4/10

Poor

17 Jun 2026

Paul

Sofa including sofa bed in room was terrible
Layout was not same as previous and space not great.
Furnishing a bit shabby (like bedroom curtains) and silastic in bathroom
Air con could not have fan set below mid range
Tv should be bigger screen, no update in the last 15 years by the look
Will stay elsewhere in future after staying at this place for the 3rd time.

Friends_and_family Friends

6/10

Pleasant

13 Jun 2026

Anne

It’s convenient in location close to Westfield and restaurants however it’s v noisy with the train tracks across the road.
Big space and washer/dryer was convenient.

Self

8/10

Excellent

11 Jun 2026

Ashwin

The room was good and beds comfortable.
Many places in close proximity for dinner.

The one issue I had was reception was left unattended after 10:00pm and there was no vending facilities to buy a bottle of water.

Other than overall a good experience!

Self

6/10

Pleasant

10 Jun 2026

Jackson

the parking was overbooked and had to park elsewhere at my expence

Self

8/10

Excellent

09 Jun 2026

David

Very good. Well maintained room. Breakfast included was nice and hot. Adequate variety of food.

Self

8/10

Excellent

09 Jun 2026

Debra

Conveniently placed and quiet - couldn't hear the trains too much even though right by the station.

Great stay, friendly staff.

Business

8/10

Excellent

09 Jun 2026

Alison

Check-in and location was excellent, unfortunately our Airconditioning was not working, making for a slightly uncomfortable stay, whilst there is kitchenette our room had no fry pan or cooking utensils. Fry pan requested by reception was rectified very promptly, however the utensil request took over 4 hours - so we made do with a fork to cook some breakfast. No toaster either. The reception facilitated an early-check in and a bottle of wine for our friend's birthday who were staying in another room, what a nice touch!

Friends_and_family Friends

6/10

Pleasant

08 Jun 2026

Sharron

Lets be honest this hotel is older so dated and worn. However the rooms are large with everything you need. Stayed in 1 bedroom apartment as a family. Good sized fridge, bathroom and cupboard space. You can't cook full meals just small put together stuff. Staff are helpful and Hotel is close to everything. If you run out of stuff or need something sorted they do what they can. Parking is limited and quite tight. Parking isnt always available even when you pay for it but the parking building is cheap and just next door or the one 200 meters away. Pool was lovely. Cold but good after the hot spa that is there. Gym is basic but functional except treadmill needs fixing. Breakfast buffet was lovely and everything you need, fresh, a good variety and selection. Our dryer didnt work, they were quick to offer several options to fix. Hotel was fully booked out due to several big sporting events and we still found it quiet and not busy. For the price and location I think this hotel is fine. It's a good budget option for families just don't expect 5 star quality. Cannot fault breakfast or staff. Would stay again with a smaller vehicle.

Family

2/10

Poor

17 May 2026

Saad

Terrible experience staying at Mantra Hotel, definitely not even a 1-star experience. The room was disgusting, dirty, and mouldy. The bed was broken, the curtains were damaged, and the overall condition of the room was unacceptable. Very disappointed with the cleanliness and maintenance standards. I would not stay here again or recommend it to anyone.

Partner

6/10

Pleasant

17 May 2026

Ella

Staff were excellent! room was not how it looked on the pictures and we were not aware of the restaurant and bar being closed over the weekend, the parking was confusing and there was absolutely no information pack or booklet in the room to tell us how to use the shower or how to check out, the phone in the room also did not work.

10/10

Exceptional

13 May 2026

Peter

My suite was comfortable, the staff were friendly and helpful and the location was excellent for my two day stay in Parramatta, especially as I had work related activities in Parramatta Square

Self

10/10

Exceptional

10 May 2026

Susan

Really enjoyed our stay, Well located near shops and transport. Very quiet too.

Partner

10/10

Exceptional

07 May 2026

Jennifer

Very convenient location near station. Very clean and comfortable. Staff very helpful in arranging early check-in to room.

Self

10/10

Exceptional

28 Apr 2026

Sullaiman SULLAY

Good

8/10

Excellent

22 Apr 2026

Adeneen

Delay with deposit release, otherwise great property, handy to Parramatta CBD

Partner

10/10

Exceptional

15 Apr 2026

Christopher

Good location close to Westfield Parramatta & public transport, train station & local eateries.
Staff friendly & great views from our high room.

Partner

8/10

Excellent

13 Apr 2026

Maree

For the price it was fine.

Family

8/10

Excellent

10 Apr 2026

Anthony

This property is in a great location for access to events at Homebush Olympic Park and the general Parramatta area. With the train station so close it could even be a good spot to explore other areas

Partner

8/10

Excellent

04 Apr 2026

Karl

We had one night stay at Mantra and it was quite good for what we wanted. Good location, good service. The Hotel is a bit tired.

Partner

4/10

Poor

03 Apr 2026

Adrian

I had booked a room with a King bed, and was given a room that had a king sized bed made up of 2 singles, both of which had very old mattresses, that the metal frame was poking through when you got in it - in the middle of the bed.
Unfortunately, I only discovered this after midnight after getting back to the hotel from an event. Additionally, the aircon wasn't working properly and was unable to cool down the room sufficiently (Sydney in March etc..!). Suffice to say, a very uncomfortable night.

The next morning, I approached the desk and was given a room with a much better bed and working aircon, but a much smaller room.

On checking out, I asked the receptionist about what they could do about the first night. It seemed she was only able to to allow a future credit if I returned, but as this visit was for a one-off event, (and I'm from NZ), I wouldn't be coming back to Parra any time in the future.
She gave me an email address, which I emailed, it took a followup email after getting a 'ticket closed' email before any response and 9 days to get a reply, which was to offer a returning rate of $150 including breakfast (less than the receptionist offered!) which I had already said was of no use. I replied and still no response 4 days later.

The staff on the ground were very nice, I believe this is a bottom level priority property within their business, dealing mainly with tour groups who can't complain, which is backed up with the very lax attitude to replying.
Would avoid.

4/10

Poor

08 Mar 2026

Jessica

Booked a room 7 months in advance, was given a completely different room upon check-in, of lesser value. Wasn’t told this was going to be the case during check-in, was told the a staff member that nothing could be done as there were no rooms available.
Towels and bath mat were stained and mold in the shower, was very disappointing.

2/10

Poor

21 Feb 2026

Ankit

WORST Experience ever. Air conditioning was not working and we couldn’t sleep for 2 nights. Hotel staff was not helpful. Phone from hotel room didn’t work either. Carpet flooring has water marks several places. This is worst than staying in 2 star motel. I would stay away from Mantra after this experience.

2/10

Poor

16 Feb 2026

James

On your website it states the studio room has either two singles or a king when in actual fact they only do queens in the studios.
Check-in was slow and after requesting a late check out and it being approved house keeping knocked on our door questioning us why we had not checked out had we had it approved and if we would be using the whole time.
The room was dusty carpet not vacuumed properly lamp shades were bent in and not on straight the bed was a good 10 years of squeaking when we rolled over and the bathroom has lots of mould.
The over appearance of the place was dated dinghy and not well up kept.
Our level had a strong smell of curry coming from a room that went through the whole floor and our room.
The price we paid was way to much and we won’t be back

Leisure Partner

6/10

Pleasant

14 Feb 2026

Laura

The room was dirty with cobebs over the window. The bathroom was mouldy and the shower did not work (only the bath). The carpet in the hallways was filthy and hotel appeared old with paint chipping away everywhere. The hotel staff were nice, but gave misleading information as to how to get up to the rooms. The bed however, was comfortable gave mis

Self

6/10

Pleasant

18 Dec 2025

Aza

Our dinner was ruin, when the staff member was looking after his own race but did not serve us our drink, as we waited for the cool drink after walking in a 40 degrees hot day. But the indian doesn't have a clue of common sense or Australia way of life.
They hired cheap people so the service will be cheap

Business Partner

8/10

Excellent

16 Dec 2025

Carol

Clean room, good location, close to train station and reasonably quiet.Nice breakfast in the restaurant.

Friends_and_family Friends

2/10

Poor

08 Dec 2025

Amber

The room was very unclean , old and neglected . There was rust and mould shadows in the shower and the carpets were unclean. No housekeeping and lack of staff across the entire hotel . We were waiting for breakfast and waited twenty minutes for a staff member to be in sight in the restaurant and reception desk . There were others waiting and ringing the phone numbers with no answer .
Lifts were dirty , glass in lifts looked filfthy. The pool area was unclean and the pool was not clean either . Would never stay here again .

Leisure Family

10/10

Exceptional

08 Dec 2025

Matthew

Excellent facilities

10/10

Exceptional

07 Dec 2025

Corrine

Have stayed at the Mantra Parramatta multiple times over the last few years. Its our first choice of place to stay when travelling to Sydney. Close to public transport, only a short train ride to Central station & the price is much better value than anywhere in the CBD. It's a place where every single staff member I've interacted with have been fantastically helpful & pleasant. Some rooms show some age but are clean, comfortable & have everything you need. This is the place I tell anyone who asks to stay at, we'll definitely be back!

Leisure Friends

2/10

Poor

27 Nov 2025

Michelle

Firstly i previously called to ask the height for the parking. Was told 2.5mtrs. Get there sign says 2.7mtrs. Our vehicle id 2.3 metres. Why then did we hit one of those heightswinging bars? Also the breakfast said fried eggs on the sign but it was scrambled eggs that were barely warm and the bacon was stone cold. Also it never stated in the advertisement that the shower was over the bath and that makes it hard for someone with limited mobility. The bed was quite hard and the pillows were worse. Definatly would not stay here again. 2.5mtrs.

Leisure Partner

8/10

Excellent

15 Nov 2025

Renae

The staff were lovely, the room was clean. Excellent position, close to Westfield and the Train station. we arrived we found that the aircon didnt work. It was a hot day so that was quite disappointing and i feel we should probably have received a discount. They did supply us with 2 fans though thankfully.

Leisure Friends

10/10

Exceptional

13 Nov 2025

Shoshana

Clean room, friendly staff, would stay again!

8/10

Excellent

12 Nov 2025

Alanie

Location was great. Easy walk to station and Westfield shopping centre

Friends_and_family Family

10/10

Exceptional

09 Nov 2025

Priscilla

Easy checkin. Alround just awesome. Staff was lovely

Leisure Partner

6/10

Pleasant

09 Nov 2025

Renee

Everything was adequate but I felt staff could have been more friendly and room wasn’t serviced which would have been nice.

8/10

Excellent

04 Nov 2025

Selve

Friendly staff

Leisure Family

6/10

Pleasant

04 Nov 2025

Symone

Close to Westfield and train station. However customer service was extremely poor, lucky to be acknowledged and could not even bring uber delivery up and just left sitting on chair for over an hour.

Leisure Family

8/10

Excellent

02 Nov 2025

Robert

Room was fine.

Business Self

10/10

Exceptional

02 Nov 2025

Shoaib

Loved our stay. Needs little refreshment of the property.
AC didn’t work in my son’s room I told the reception but nothing happened.

Leisure Family

6/10

Pleasant

01 Nov 2025

Olivia

Food was okay but upon arrival we got a call from the hotel tried to call the reception back. No one answered when we arrived. Someone was just out the back but no one answered the phone which was very frustrating. Pillows were okay but very stiff to sleep on.

Friends_and_family Friends

6/10

Pleasant

25 Oct 2025

Robert

No room service available. No info regarding no room service.

Leisure Partner

4/10

Poor

22 Oct 2025

Edward

Not a nice overnight stay hotel is very rundown dirty carpet dirty walls in hallways room not in good condition for the price that was paid definitely not worth it.

Leisure Self

10/10

Exceptional

18 Oct 2025

Roger

Veryto close to rail station and easy access to Plympic Park for concerts

8/10

Excellent

16 Oct 2025

Meredith

Air con wasn't great, channel.10 not working in bedroom. Panel on lift confusing, pool cold. Kitchen great had everything needed. Great view

Self

6/10

Pleasant

15 Oct 2025

Michele

Room was noisy and rooms small .. beds NOT suitable for older people .. small single beds and every time I turned over thought mattress would end up on floor .. staff were very helpful.. bar food menu needs updating to something other than burgers and fried food

Leisure Family

4/10

Poor

10 Oct 2025

Lee-Anne

Unfortunately my shower was not working, the double charged me for my breakfast, they were understaffed and I had no fresh towels, cleans sheets and room wasn’t cleaned in 3 days.

Have stayed here before many times but terrible experience this time around.

Leisure Family

10/10

Exceptional

08 Oct 2025

Jesse

Very close to Parramatta station & Westfield.

Leisure Friends

4/10

Poor

04 Oct 2025

Philip

The room was old and dated. Unfortunately the air conditioner didn’t work so the room was extremely hot and the shower didn’t work properly. Raised this with reception but nothing improved until after asking again was given a fan on the last night.

Leisure Friends

2/10

Poor

03 Oct 2025

Mary

Never going there for the price we paid the fridge freezer had mould in it and it wasn't turn on as well I asked them to clean it but didn't come to clean it moving forward I will investigate with it

Business Family

8/10

Excellent

02 Oct 2025

john

Needs a apartment renovation NOW

Leisure Family

10/10

Exceptional

28 Sep 2025

Janette

I had a wonderful stay this weekend. The Mantra Hotel at Parramatta, was very clean and well-maintained, with rooms that felt fresh and comfortable. The location is excellent—just a short walk to all the main shops and restaurants, which made everything very convenient. What really stood out was the fantastic customer service. The staff were welcoming, attentive, and always ready to help with a smile. Overall, a great experience and I would happily stay here again!

Self

10/10

Exceptional

26 Sep 2025

Joao Carlos

Good place to stay

Self

6/10

Pleasant

12 Sep 2025

Genevieve

Location was convenient.
Decor of rooms outdated and furniture from fantastic furniture. Lamps flickering, knobs on cooktop missing, tea/coffee provided but no milk, bathroom had a funny smell

Leisure Family_with_children

8/10

Excellent

09 Sep 2025

Rob

If your room faces the train line it's a bit noisy

Business Partner

10/10

Exceptional

09 Sep 2025

Colleen

Great location to catch the XPT to Strathfield, quick change of train to arrive in Parramatta. Haven't been to Parramatta in 40 years. Great changes, great dining options in Parramatta Square. Great stay.

8/10

Excellent

31 Aug 2025

Rodney

The service from staff was friendly and efficient. The room was clean and presented nicely. The Wifi was fast, and the hotel is located in a place that is easy to get to and also easy to get to where you need to be.

However, some aspects of the property need work. The hallway leading to the room had carpets that looked like hangovers from the 1980s. The bathroom was a bit old, with a shower curtain over a bath. The bed was a bit too soft for my taste.

Leisure Family

2/10

Poor

31 Aug 2025

Jawaad

The advertising photos are not representative of the actual rooms.
The most uncomfortable bed I’ve ever experienced.
Curtains didn’t close properly, pillows were awful.
Bed sheets were dirty.
Sink did not drain, so it kept overflowing.
Service is terrible, you call reception and nobody picks up.
Rooms are very dirty and dusty.

Leisure Partner

8/10

Excellent

31 Aug 2025

Craig

Older hotel badly in need of updates however room was very clean, bed comfortable, staff helpful and location great. I had issues with wi-fi throughout my stay but staff did try and help. Good value for money.

Leisure Family

10/10

Exceptional

25 Aug 2025

Grant

Great location, close to Parramatta train station and Westfield shopping centre. Friendly and helpful staff who let us check-in early and loaned us an umbrella on a very wet weekend. Although the building is not new, the room was clean and everything was in working order.

Leisure Partner

8/10

Excellent

12 Aug 2025

Georgina

Thanks for a lovely stay

Business

8/10

Excellent

04 Aug 2025

Sally

It ws fine

10/10

Exceptional

22 Jul 2025

Meghan

Mantra Parramatta always delivers 5***

Leisure Family

8/10

Excellent

19 Jul 2025

Matelita

Dated but functional

Stay was decent, while hotel is dated&needs upgrade as bathroom uses shower curtain, carpet and bed were tired due to much use. Room was spacious&very functional and fully equipped with kitchen hot plates, appliances, utensils and washing machine/dryer. However Sofa bed was broken and shower curtain needed a change but all staff were great and catered beyond with all requests. Breakfast buffet was lovely and prepaid is $24 instead the $30 walk in price. The fantastic reception, dining, security, housekeeping staff and the convenient location are the winning factor making one overlook the hotel flaws.

Parking was great at $20 per night with access straight to room floor. Pool and gym were decent but we had no time to use them.

Friends_and_family Family

2/10

Poor

15 Jul 2025

Meshaal Al

My partner arrived at the hotel only to be told by the receptionist that his room had been cancelled by a third party who we never even booked through. It was 10pm and he was left there with no room, receptionist was rude as I could hear her whilst I was on the phone with him trying to help resolve the situation. I never received any emails or any other form of communication to say the room had been cancelled. It took over half an hour to sort it out, I had people from Expedia trying to call reception as that’s what the lady at reception asked us to do, she didn’t answer any of their calls. I’m really disappointed and will definitely not be booking this hotel again. I said I had proof of the booked room and she said even if I sent proof she couldn’t do anything because it was cancelled on her end. Not happy

Leisure

10/10

Exceptional

10 Jul 2025

Mark

Its suited my requitements, great location,

6/10

Pleasant

22 Jun 2025

Kylie

Close to transport

Leisure Partner

10/10

Exceptional

22 Jun 2025

Pamela

It was so nice to arrive to a happy welcoming face. Then to go to my huge warm room with kitchenette and huge bathroom. The bed was super comfy with spare blankets in the cupboard. I could not have been happier!
Thank you!!

Leisure Self

8/10

Excellent

20 Jun 2025

Vicki

Easy access quiet

6/10

Pleasant

15 Jun 2025

Raman

Location is good

Leisure Self

10/10

Exceptional

15 Jun 2025

Michelle

Very friendly and helpful staff good location walking distance to shops and train station

Leisure Family

6/10

Pleasant

10 Jun 2025

Susan

Too noisy and dated for price.

Leisure Partner

4/10

Poor

01 Jun 2025

natalie

Very disappointed with the hotel and service here. Would not stay again and would not recommend. The only positive is that the hotel is very close to the train station for ease of travel. Hotel quite run down. Towel rack in shower was covered in rust. Service was non existent. First room we were given the main light didnt work. We were moved rooms.
We requested for our room to be made up and it was not. Tried calling housekeeping, then reception and the concierge and no one answered the phones. Went downstairs and informed reception the room wasnt made up and we requested new towels. Nothing was done to address this. Our rate inclided breakfast- we went to get breakfast day 1 and were told to take a seat and then staff left and no one came and told us about breakfast or how to order it or where it was. Very disappointing experience.

Leisure Partner

10/10

Exceptional

22 May 2025

Paul

Excellent Service by Staff
Cleaners were happy to assist and was well looked after

Business

8/10

Excellent

12 May 2025

Verified traveler

Great location

Great location, close proximity to train station. Comfortable, clean and

Friends_and_family Family

8/10

Excellent

08 May 2025

Danny

We had a large room with a big comfortable bed.

Leisure Family

8/10

Excellent

30 Apr 2025

Philip

Property was ideal location for business visit to Parramatta Square.

Business Self

10/10

Exceptional

22 Apr 2025

Maria

Staff were amazing and very friendly

Leisure Family

6/10

Pleasant

22 Apr 2025

Suzanne

Needing some TLC

Friendly staff member during check-in. Plenty of available parking. Broken tiles in bathroom - around the bathtub. Exposed wires in lamp (that was already plugged in & turned on before we had entered the room) that had a red warning label stating that it was dangerous and not to use it. Bathroom grout needs to be cleaned more thoroughly. Bed was comfortable.

Friends_and_family Family

8/10

Excellent

11 Apr 2025

Peter

Easy walking distance to train, Westfield shops plus multitude of restaurants up Church st Parramatta. Easy car parking underneath with card access to your room floor. Restaurant on site but easy walk for a stretch of the legs to shops and restaurants

6/10

Pleasant

09 Apr 2025

katherine

Room was old and dirty. House keeping woke us up at 8 to clean the room. Bed was uncomfortable and the air conditioner next door was load

10/10

Exceptional

08 Apr 2025

Rochelle

Friendly staff, a great stay overall.

6/10

Pleasant

01 Apr 2025

Mina

The property reception was helpful. Few issues with the room were reported but nothing done. Rooms not cleaned well. There is dirt in the corners which appears to have never been cleaned. Hob nob broken. Wardrobe handle broken. Room quite shabby. The owners need to do a revamp of the rooms. Carpets are filthy. But property is in a great position and staff really nice. Not bad for price.

Leisure Friends

6/10

Pleasant

31 Mar 2025

Jehan

Hallway carpets are dirty and worn-out. I have requested a half hour late check out refused profoundly has no co consideration or little consideration for customer request.
Will not stay again.

Business Self

10/10

Exceptional

26 Mar 2025

Emma

Would highly recommend & will definitely stay here again!!
Communication with the hotel was excellent when trying to arrange parking, it is very close (250m) to Parramatta train station so made getting to Qudos arena very convenient and the room was above expectations.
We stayed in the spa apartment and found it to be a very large room & bathroom which was excellent given how small Sydney hotel rooms normally are!! Bed was comfortable & road noise etc wasn’t too bad (although we were on level7)
Overall excellent hotel experience

Leisure Partner

8/10

Excellent

22 Mar 2025

Rebecca

Close to everything, but daily service included in four night bookings would have meant five stars from us.

Business_and_leisure Family

6/10

Pleasant

20 Mar 2025

Sonya

Old hotel with dated furnishings. Room was a bit dusty and bathroom felt like it was well over due a remodel.

Business

8/10

Excellent

09 Mar 2025

Richard

Staff were courteous and helpful, the room adequste got our purposes. Four minuses - small towels, kettle didn't reach boiling point, shower design (accessible room) meant wet bathroom floor, and food in breakfast buffet was luke warm.

Business_and_leisure Partner

8/10

Excellent

04 Mar 2025

Jason

Only a few minutes walk to train station for easy access to concert at Homebush bay and a few minutes walk to shopping centre and dining precinct

Partner

8/10

Excellent

04 Mar 2025

Alexandra

Our stay at the Mantra Parramatta was very pleasant. The bed was comfy and our room was super clean. The breakfast buffet was excellent with bacon, hashbrowns, and scrambled eggs available everyday. There was also a different cooked vegetable each day (we got to have mushrooms, tomato, and baked beans). There were many other food options available everyday at breakfast including a range of fruit, breads, cereals, and sweets. The housekeeping, kitchen, and reception staff were all very friendly. The pool and spa were extremely clean and perfect temperatures, respectively. The location was also great as public transport and a six story Westfield (shopping mall) is just around the corner from the hotel. The only problem we had during our stay was the air-conditioning in our room did not work properly (it was not cool enough). Overall great stay! If the air-conditioning improved, we would stay again.

Leisure Partner

6/10

Pleasant

01 Mar 2025

Caron

Nice Staff, ok room. Asked for a twin but got a 30cm pullout couch

Leisure Family

10/10

Exceptional

12 Feb 2025

Rochelle

Really lovely people at reception and the property is in a convenient spot.

Leisure

6/10

Pleasant

08 Feb 2025

Verified traveler

Average

Had a king bed that seemed like the mattress had been used for 10 years, absolutely no support.

Bathrooms and showers in need of renovations, seems very early 2000’s

Partner

6/10

Pleasant

04 Feb 2025

Arnab

Property cleanliness was pretty bad. Mouldy roof, rusty items, dirty bed side table and a lift lobby totally wet.

Business Self

8/10

Excellent

22 Jan 2025

Jean-Paul

Convenient location and friendly staff.