Name: Palace Hotel Mortlake
Address: 62 Tennyson Rd, Mortlake, AU

8/10

Excellent

13 Jul 2026

Colin

Clean room. Modern clean shared bathroom.

Self

4/10

Poor

02 Jul 2026

Liam

One of the staff members was fantastic I think his name was Q. However the hotel decided to book in maintenance to be done at midnight, and had a jackhammer sound outside of our door and did not tell us. Eventually, after unplugging their machinery 3 times they stopped. Spoke to a staff member before unplugging the tools who was rude and inconsiderate.
The pub itself had nice food except for the pasta

Family

8/10

Excellent

31 Mar 2026

Xiao hong

This hotel locates in a very nice neighborhood, bus stop and supermarket just steps away. Walk to the ferry terminal enjoying fantastic views on the way. Staff are very friendly. Bars and restaurant on the ground floor. Only not very convenient is sharing bathroom. But we managed well with it.

Friends

8/10

Excellent

15 Dec 2025

Brett

Comfortable bed. Great staff and fantastic location. Felt safe and lots of choice for meals when needed. A mini bar fridge would really help to make the stay more convenient. We love cold milk for tea and coffee when we first wake and keeping food from spoiling. The next time we visit Sydney we will think about staying here as the ferry terminal is a short uber ride away. Quality cafes around and IGL across the road.

Leisure Family_with_children

10/10

Exceptional

05 Nov 2025

Tyla

The room was very well maintained and the staff were lovely. The food was also amazing. Will definitely stay again some day.

Leisure Friends

2/10

Poor

05 Nov 2025

Thomas

The room had broken slats and let in so much light i Couldn't get a good sleep. They wouldnt change my room nor offer a partial refund. Going through my bank to complete a charge back.

Leisure Self

4/10

Poor

04 Oct 2025

Giopre

It’s an old place. No hangers, limited supplies, no cleaning, limited parking

Leisure Family

10/10

Exceptional

17 Aug 2025

Ayendra

The accommodation and services is excellent. Their staff very friendly and amazing.
Very highly recommended to his accommodation and I’m sure will stay in this hotel next time visit

Thank you good people.

Leisure Family_with_children

10/10

Exceptional

17 Jul 2025

Lee

My son and I stayed for the state of origin. The rooms were comfortable and neat, beers were delicious, staff were tremendous. We’ll definitely be back.

Leisure Family

10/10

Exceptional

02 Apr 2025

Ray

Very nice and value for money. My only complaint - and minor at that - was the room was a little stuffy, no fresh air as all windows were sealed. I’d be very happy to visit again. Ray

Leisure Self

6/10

Pleasant

26 Nov 2024

Jeremy

As far as a pub goes its lively and popular, as far as a hotel i wouldn’t stay there again

Leisure Self

10/10

Exceptional

28 Oct 2024

Tony

Room shutters needed repair.
Overall the facilities were fair for what they are and, whilst pretty noisy, the Palace represents good value. It’s an old pub so be realistic; don’t expect a quiet, modern experience.
3.5 stars.

Leisure

6/10

Pleasant

26 Oct 2024

Madyson

.

Leisure Friends

4/10

Poor

24 Aug 2024

Harman

Very poor noice control , downstairs are pubs while everybody singing and chatting loudly even at approx 12:00 AM, room no curtain to shade corridor lighting, no dark environment for sleeping at all. What’s worse was the shower room, malfunctioning water tap , very firm and hard to rotate for temperature adjustment, imagine you are unclothed to bath while frigid water and keep adjusting water tap to the right temp for 10-15 mins, even you are rinsing your body, suddenly boiling water or sudden freezing water…. Think twice prior to placing order, the only thing satisfying were the price and easy off street free Carpark, while need to be shared with the bar which is frequently occupied

Leisure Friends

2/10

Poor

01 Apr 2024

Isaac

Was disappointed with cleanliness of room and bathrooms. There were stains in both carpet in room and bathroom tiles. Stayed 2 night out of 4 because bar downstairs was extremely loud until 12 am, the bed was literally shaking from the music, which was disappointing as i was not aware of that happening. Room was extremly warm despite being moderate temperatures and ceiling fan only worked on 1 slow setting.
Very dissatisfied

Leisure Friends

6/10

Pleasant

24 Mar 2024

Yvonne

Rooms needed a bar fridge and a mirror

Leisure Partner

4/10

Poor

14 Mar 2024

Lee

I wasn’t expecting the Ritz, but the property needs a good clean and refurbish. Start with the ceiling fans, just way to hot in the room

Business_and_leisure

8/10

Excellent

28 Feb 2024

Freya

Spacious rooms. No a/c, shared bathrooms a bit dated but what can you expect ! Lovely building.

Leisure Friends

10/10

Exceptional

10 Feb 2024

Steven

Clean basic rooms I would have liked a small fridge in the room.

Leisure Family

2/10

Poor

23 Jan 2024

Sanjay

Place was not as advertised. While looks okay from outside, found bugs in room upon check-in and left immediately. When we confronted property manager, he promised a full refund but did not follow through when Expedia contacted him.

Leisure Family

2/10

Poor

11 Dec 2023

Dilshani

The pub was fine as it had the air con going even through that really wasnt enough when the weather outside is over 41 ° over the weekend just went by.

When we went upstairs you really could feel the heat as our room was like a fire. The ceiling fan wasn't runing properly to even cool our room down. When you open the window in your room you can physically feel the outside air cons heat coming through to our room. This room cost $303 per night and its not
worth even $100 dollars per night.

We didn't feel safe either as the room door wasn't closing properly. This was massive safety concern for us.

After we arrived when the concert was finished and outside was cooler we expected and hoped for our room to be at good tempreture as no way we could of had any sleep.

Unfortantly our room was still to hot to sleep in and we notice we had cockroches in our room too. We made the decision to check out from our hotel room that same night. We couldn't find anyone to say something or hand the key back.

I will be asking for my money back for the worst experience of my life and causing unessary stress on everyone that had to deal with many problems with this hotel.

If I could give no stars I would have.

In this heat wave hotels like these shouldn't be a loude to give out comadation until they have instoled air cons up stairs and fix the door for safety of the customers.

Leisure Friends

10/10

Exceptional

01 Dec 2023

Tim

Exellent

8/10

Excellent

19 Nov 2023

Johan

Convenient location, friendly staff!

6/10

Pleasant

28 Oct 2023

Zita

It was well located for our need.
Other guests lack of clean habits in bathroom facilities.

Business Family

8/10

Excellent

23 Oct 2023

Yi

Spacious room and bathroom. Clean and good quality sheets and bath towels. Room blinds and shower head are broken. Needs better maintenance.

Leisure Partner

4/10

Poor

21 Oct 2023

Ethan

Hotel decided to schedule renovations on the floorboards downstairs at 10pm on a Sunday until roughly midnight, why when you have guests staying upstairs?

Leisure Family

10/10

Exceptional

25 Sep 2023

Teresa

It’s a pub!

Taking into account that this is an old style pub with share bathrooms we enjoyed our stay and slept well in the comfortable beds. It’s a popular pub with good food so expect a bit of noise at night. Some things can’t be helped- it’s a pub, and a nice one at that!

Friends_and_family Family

10/10

Exceptional

16 Aug 2023

Michael

Great location, friendly staff, good food and nice pub.

Leisure Self

8/10

Excellent

20 Jul 2023

Russell

The stay was perfect for the price. Awesome location for seeing a game at the stadium.

Leisure Family

10/10

Exceptional

27 Jun 2023

Karen

We had a very pleasant and comfortable stay. Room was large and warm and bathroom was very clean and had great hot water. Would have been good to have a bar fridge and spoons to stir coffee.

Leisure Partner

6/10

Pleasant

18 May 2023

Joanne

The beds are Shockley uncomfortable my back and hips aches all night even my young children said beds where hard and you could feel hardness if springs… worst nights sleep I’ve had for a long time
Staff where great and very and helpful

Leisure Family

4/10

Poor

08 May 2023

James

Not a hotel. Just some rooms above a pub. Shared bathrooms with mould and tiles missing. Generally gross and loud.

If you want the bare basics for a low price then go for it. Otherwise spent a bit more and get better than student accommodation.

They started cleaning the hallway at 7am on a Sunday after the pub activities finished at 2am.

My room wasn't ready ( had not been cleaned at all from previous guests) but they were nice enough to offer some credit back.

Food was good.

Business Self

10/10

Exceptional

14 Apr 2023

Kathy

lovely old hotel done up really well

Leisure Partner

4/10

Poor

20 Mar 2023

Luciano

Nothing

Business_and_leisure Family

8/10

Excellent

09 Feb 2023

Rose

i liked the town it was situated in and the rooms were quite comfortable

Leisure Friends

4/10

Poor

07 Feb 2023

Dianne

Bedroom neat and clean the bathroom had only one Handel to turn on the hot and cold water in shower

Leisure Partner

6/10

Pleasant

07 Dec 2022

Melanie

I stayed in room 9 .. no bar fridge ( as advertised ) no fan .. I noticed other rooms had fans .. sticking hot like a sauna .. bright hallway light shone into my room all night through a glass top door .. couldn’t sleep !!!

Leisure Self

10/10

Exceptional

25 Nov 2022

Michael

Basic pub rooms, but clean and airy. Great staff with answers for out of State-rs like myself.

It’s a quiet, relaxed, easy going pub with friendly staff, great food and a menu special each night for $’s to $$’s but all worth it and a top beer and wine selection

Business_and_leisure Self

4/10

Poor

24 Oct 2022

Rebecca

Disappointing!!
Booked 2 rooms for 2 nights, 1 room has no fridge.. asked for milk for tea and coffee and i well of well asked the guy to give me his kidney!!
Was told that some rooms have stuff, some doesn't..
No spoons for tea or coffee, no fridge.. rooms were so hot and air con that goes to all rooms set at 27deg!!

Can open window if wanted to be eaten by mozzies..

And when i complained... got totally ignored by management.

Never again!

Business_and_leisure Family

4/10

Poor

17 Sep 2022

Terry

Room had no bar fridge, tv remote, paint flaking from cieling.
Customer service was good and the bar downstairs is really good. Food was beautiful.

Leisure Partner

10/10

Exceptional

15 Sep 2022

Anna

Quiet and convenient

2/10

Poor

03 May 2022

Helen

Bathroom was disgusting; no intention from management to have it cleaned. Very noisy.
I would not recommend this hotel.

Leisure Self

8/10

Excellent

30 Apr 2022

Deborah

Good for a cheap one night bed to sleep as long as you can realise on a Friday night its a nightclub downstairs till about 2am .... we still could sleep ok though.

Food OMG the food was Amazing!!!
And espresso Martinis on tap winning.

Business Partner

8/10

Excellent

25 Apr 2022

David

Property was in close proximity to all amenities. Weekends, there might be a little loud with the patrons however during the week, the property is ideal for someone who is looking to be based close to the city and public transport.

Leisure

10/10

Exceptional

26 Feb 2022

Michael

Hi, this Hotel is in a great spot and for me using the ferry to get to and from work was only a 15 min walk.

Business Self