Cititel Express Penang

10/10

Exceptional

28 Feb 2026

Donna

Very clean room, great facilities, convenient location. Staff were very friendly and helpful.

Partner

10/10

Exceptional

26 Feb 2026

Simon

Clean room. Water dispenser on each floor is good service
Staff are friendly and helpful. Hotel is in good location for visiting attractions and many restaurants around.

10/10

Exceptional

25 Feb 2026

Cheong

Clean room. Aircon and equipment works well. Love the idea of your water dispensing machine.

Self

10/10

Exceptional

06 Feb 2026

Thomas

Central location, Clean room, helpful and friendly staff!

10/10

Exceptional

05 Feb 2026

Aayan

Very nice

Leisure Friends

8/10

Excellent

02 Feb 2026

Chin Chin

The aircon was not working and maintenence staff came, however they couldnt fix it. They get us transfer to another room.
Good location but we were stuck in traffic due to road closure and cant find the way to the car park entrance.

Oveall its a good place to stay

Leisure Friends

8/10

Excellent

20 Jan 2026

RAJENDRAN

clean room. Staff friendly..

10/10

Exceptional

09 Jan 2026

Patrick

courteous staff and clean and tidy

8/10

Excellent

30 Dec 2025

Patrick

Clean and small room, nice staff, good location and value.

Leisure Partner

10/10

Exceptional

25 Dec 2025

LEE YANG

Compact clean room, friendly helpful front desk, name Karthy.

10/10

Exceptional

14 Dec 2025

becky

The room and the view is very good! The staff are very helpful, I enjoy staying in this hotel.

Leisure Family

10/10

Exceptional

01 Dec 2025

Gary

Very friendly and helpful staff.

10/10

Exceptional

26 Nov 2025

Erika

Very comfortable.
I love the water rifill station. Feels more eco friendly compared to other hotels.
Location was excellent, lots of great food options around.

Leisure Self

6/10

Pleasant

25 Nov 2025

Pankaj

room was ok, hotel is dated

Leisure Self

10/10

Exceptional

25 Nov 2025

Chiu Yen

Clean room, nice shower products

Self

10/10

Exceptional

06 Nov 2025

HOW KEONG

parking is ok

Business

8/10

Excellent

25 Oct 2025

Herly

The staff is really good

Leisure Family

8/10

Excellent

14 Oct 2025

gulshan

Only thing, the staff never greets or acknowledge the guest

Self

10/10

Exceptional

10 Oct 2025

Jack NG BOON

Breakfast ok staff polite

Leisure Partner

8/10

Excellent

07 Oct 2025

Kwok Tim

Great location.

Friends_and_family Friends

10/10

Exceptional

02 Sep 2025

Choong Wah

Check in and out was efficiently done. Staff is polite and understanding. Room is clean. Had a very pleasant stay. Will definitely come again when in Penang.

Leisure Family

8/10

Excellent

04 Jun 2025

Victor

Overall good, room is a bit small

Partner

6/10

Pleasant

28 May 2025

Victor

Overall good, room is a bit small for 2 person

Partner

6/10

Pleasant

08 May 2025

Joey

I've previously enjoyed my stay at the Ipoh Cititel Express, so I decided to stay at the George Town branch. A little bit disappointed at the condition of my room, you can tell that while the room has indeed been refurbished, it is starting to show signs of wear. The towel railing in the bathroom is falling apart. The wallpaper is peeling. The air-conditioning may need servicing. The parking elevator always has a smell. And the towels also has a peculiar odour, making me question the hotel's cleanliness protocol.

I also wouldn't recommend this hotel for light sleepers, as the walls, windows and doors are not at all soundproof. On top of being able to hear all the noise from the street level, I could hear the opposite room's early morning cellphone alarm which unfortunately rang for hours. If you do stay here, please stay as far away from the elevators as possible.

As for everything else - reception was fine and courteous if a little clumsy during the check in process. Parking was straightforward and fairly easy to access. Rooms are a little bit tiny, but is adequate for a solo stay. Rooms are also equipped with most basic necessities, including kettle, mini fridge, hair dryer, towels, slippers, mugs, TV.

The hotel is right opposite a mall. A bunch of eateries and cafes, 7-11, are all easily accessible by foot. Fairly central location and you can get to most of the famous spots easily.

Overall, your mileage may vary. For me, this place is just fine, could have been better.

Leisure Family

6/10

Pleasant

21 Apr 2025

Man Fan

They don't have much. No restaurant nor swimming pool. It is small hotel and is dated. The room is okay but a bit small for us.

Leisure Family_with_children

8/10

Excellent

02 Apr 2025

Verified traveler

Short stay at Penang for seminar

The room was clean and comfortable. Staff were very friendly. Location was great!

Self

10/10

Exceptional

18 Mar 2025

Benjamin

overall the the hotel was nice, there was good food around it and quite a central location to get to different places around Penang!

10/10

Exceptional

14 Mar 2025

Mathu Janaki

Wonderful stay with very comfortable room and city view

Friends_and_family Family

6/10

Pleasant

02 Mar 2025

M S

Small rooms and price. Good value.

Good central location between GAMA and 1st Avenue mall with coffee shops and restaurants nearby, or a short GRAB ride away. Rooms are clean, small and relatively comfortable. The price is reasonable for what you get. Maid service every other day. Staff was friendly and helpful.

8/10

Excellent

01 Mar 2025

Chan

Thiss hotel the furniture is new.Bed is comfortable. The room is a bit small. Obdrsll is ok.

Leisure Partner

8/10

Excellent

24 Feb 2025

Chan

GOOD LOCATION. FOOD IS WITHIN WALKING DISTANCE. FRIENDLY COUNTER STAFF. GOOD BUFFET BREAKFAST BUT NEED TO ADD ON.

Leisure

8/10

Excellent

21 Jan 2025

Verified traveler

City Center

Convenient walking distance in city. Lots of good food

Partner

2/10

Poor

21 Sep 2024

Li Chin

The sink was clogged. We told the staff, and they said they will send a maintenance staff to look at it but it was never done. We ended up asking to change to a different room on the following day. We came back one day and saw the door was left open and unlock after the room was made. We'll never consider Cititel Express in future.

Leisure Partner

8/10

Excellent

08 Jul 2024

chiang chuang

-

8/10

Excellent

08 Jul 2024

ROZANI

Good location and walking distance to Perangin Mall ang The Top Komtar

Leisure Self

10/10

Exceptional

05 May 2024

Choa

Clean and good locations

Leisure Family

8/10

Excellent

31 Mar 2024

Sook-Lee

Comfortable and friendly staff

Leisure Self

8/10

Excellent

26 Dec 2023

ANDREW

Front desk staff approachable and helpful. Overall, value for money. I liked the multistorey car park, as it was not on street level. Location was good.

Leisure Family_with_children

6/10

Pleasant

16 Dec 2023

M S

Small clean room with a small price

This is a reasonably priced accommodation in a good location. The rooms are tiny, but clean and well maintained. Housekeeping is limited to every other day.

Business

4/10

Poor

07 Dec 2023

Thuy

Room is very small. Noise can be heard from the hall, street 18 floor below, and loud machine running noise at midnight inside the building. Fool smell from the rack holes right below the bidet spray and all over the bathroom to my bed. Had to close the bathroom door when sleep but still smell it. Seems like the room next door shares the same toilet pipe that the flushing toilet water can be heard running thru the pipe on this side. I had to hurry check out as early as 5AM just to get out of it.

Leisure Partner

10/10

Exceptional

30 Aug 2023

BIK KUEN Anita

Excellent services, convenient location for assess different places by walking distance

Business_and_leisure Self

8/10

Excellent

25 Aug 2023

Verified traveler

Penang stay in Cititel Express in year 2023

Overall is perfect, location wise and the front desk staff is helpful and cheerful.
Except for the room cleaning is happened only two days once. During my 5 days 4 night stay only tidy up the room once.
Another issue is the central air-conditioning, it seems like is over-usage by the hotel guest, it quite stuffy during the mid-night.
Lastly is the pillow quite soft and wear and teared, could not support the neck and head in proper position. Lucky housekeeping has the additional pillow to provide.
Finally is just a qurious query why some of the vacant room's door is not close completely? Morning, afternoon, evening is still the same status, it make me quite worry and scary feelings. i did inform the front desk, but no action has been taken.

Friends_and_family Family

8/10

Excellent

21 Jul 2023

Cheoh Wang

Had a pleasant stay. Standard Toiletaries are provided will be best.

Friends_and_family Friends

8/10

Excellent

29 Jun 2023

Poh Chin christo

Room service only on alternate days. Free water arent able to be plenish daily. Same for toilet rolls & tissue paper. Have to get room service. Room is clean. Walkable to shopping ctrs & street hawkers. Linked to the wembley with good massage svc at its level 11

Leisure Partner

10/10

Exceptional

27 Jun 2023

Rima prihatin n

Design

6/10

Pleasant

10 Jun 2023

FARVINNISA

Exhaust doesn’t work. Stinks the room. Parking ticket never works. Always have to go to front desk to get it replaced.

Leisure

8/10

Excellent

04 Jun 2023

FARVINNISA

Nice hotel, clean and friendly staff. Main problem is parking ticket. Every time it will say faulty and have to go to front desk to get it replaced. Front desk is only open 9am to 9pm. Beyond these hours, have to go to adjacent Wembley Hotel front desk. Room a bit small but beds are comfortable. The washroom exhaust was not working, apparently the hotel was having some issues with it. So it’s a bit uncomfortable to use. Each time after housekeeping, need to ask for third towel as there were three of us and had to call the front desk multiple times and wait about 20 minutes to get one. Otherwise location is great, walking distance to KOMTAR, 1st Avenue and Georgetown overall. Good price- was $40 Canadian per night and nice hotel.

Leisure Family

6/10

Pleasant

06 Apr 2023

Lee

The plus point of this hotel is location.

Total stayed 6 nights, 2 separate booking 4n + 2n
2nd day - got locked out fm my own room
3rd day - rushing out for my mum funeral, safe cant open. Lame reason was too many stuff in the safe (1 laptop, 1 ipad, 2 passports & prayer red pkts)
5th day - returned fm tiring prayer, got locked out fm room again. Reason was I supposed to checkout. I already extended & paid tourism tax on 2nd day of my stay

Friends_and_family Family

8/10

Excellent

06 Apr 2023

Suw Kunn

Clean and convenient location for transport and food. Check in at St Giles Hotel instead.

Leisure Self

6/10

Pleasant

18 Mar 2023

Bennett

Bed sheet not changing and noisy rooms.

Leisure

4/10

Poor

13 Mar 2023

Su-Ling Irene

Expedia room rate charged was higher than the hotel standard rack rate.

Leisure Self

10/10

Exceptional

12 Feb 2023

Mohamad Rasydi

Everything is good

Leisure Partner

4/10

Poor

26 Jan 2023

seng eu

noisy dirty

Business Family

10/10

Exceptional

24 Jan 2023

Akbal

Convenient to most locations and easily accessible. Restaurants nearby and all amenities in room working and clean.

Leisure Family

6/10

Pleasant

08 Jan 2023

Josephine

Staff need to improve their service level.

Business

8/10

Excellent

01 Jan 2023

Faridah

Nothing special

Leisure Friends

6/10

Pleasant

24 Dec 2022

Wei Shung

Bad housekeeping.

Rooms are small with basic amenities, ok for the price paid. Housekeeping quality is doubtful as a bed sheet with obvious stain mark was not replaced, only flipped around. This is unacceptable. Lobby is confusing, as it is shared with Wembly St. Giles, and no clear signs on where to go to lobby.

At level 19, there was even two mushrooms that popped out between teh wall and the floor along the corridor.

Friends_and_family Family

4/10

Poor

18 Dec 2022

Chee Seong

Non Return Back Hotel

The hotel lobby staff is not available due to water licking at the lobby hall. Bedsheet is dirty. No room services.

Friends_and_family Friends

8/10

Excellent

13 Dec 2022

James

Decent stay

I booked this hotel due to its proximity to KOMTAR bus terminal for convenience of my Penang Bridge International Marathon travel. Room was quite small but facilities were good. Check in/out had to be done at The Wembley’s lobby. No free breakfast was included in my package.

Partner

4/10

Poor

07 Dec 2022

SIVAKUMAR

The room bedsheets was dirty.. Aircond not cold enough.. Check in Lobby was far from hotel entrance.. Last stay was good which is before covid.. This time disappointed.

Leisure Family

4/10

Poor

27 Sep 2022

Choon hock

The room too small

Leisure Family

10/10

Exceptional

25 Sep 2022

Verified traveler

A satisfied and pleasant stay.

The room is very grand, I was given the highest floor as i requested. The receipt provides a professional service. There are 2 things I would like to highlight.

1> I found missing of toothbrush set
2> The breakfast in the cafe (Cititell express) some how is not up to the standard, it is not worth the money pay
for.
3> Sound proof was not good, I can hear the sound of my neighbour every time they open and close the door.

However, these small matters does not stop me from coming back to Cititell Express again.

Self

4/10

Poor

21 Aug 2022

Eng Hee

bad Experience stay

Very trouble to walk around to check in and back to hotel, and the service is slow and very bad experience

Business

2/10

Poor

21 Aug 2022

Verified traveler

Terrible

Encounter worst ever check-in in a hotel.

No front office reception and need to go all the way to the other hotel St Giles to check in – very bad impression

After check-in requested some bar soap and paper slippers which it’s normally complimentary for in-house guests. But the housekeeping said guests need to pay RM3 per pair. This is outrageous.

Other notifiable bad points of this hotel are stated below, kindly buck up or request Hotel.com to delist or don’t recommend this hotel in the future.

- Dirty bed linen - with bloodstains

- Dirty towels

- Toilet basin clogged

- Air con not cold and it cannot be controlled

- Room is very tiny – not suitable for overseas guests if they have big luggage

- Entrance of this hotel doesn’t look like a hotel.

- Boring TV channels

- The only good point is the location

Partner

2/10

Poor

04 Feb 2022

Mandip

Expensive and no comfortable room

Very disappointed with the size of room and facilities inside , lift area was so dirty . Reception is closed . No breakfast , compare with cost facility and comfort is not there .

Friends_and_family Family

10/10

Exceptional

01 Feb 2022

Verified traveler

Efficient friendly staff

We had an issue in that the room aircon wasn't working, the friendly and efficient staff quickly showed us not one but two different rooms and gave us the choice,
Ms Ng was in particular very friendly, helpful and efficient, there was no frustration with our request to change rooms and the staff could not have done more to help.

Partner

8/10

Excellent

31 Jan 2022

Teo

i found the towel we use got smelly. please improve on it.
overall are ok

Friends_and_family Friends

8/10

Excellent

29 Dec 2021

Wai Keong

Need to improve the air-conditioned.

Partner

10/10

Exceptional

27 Dec 2021

Mun Yee

Good location with many good food within walking distance. Check in and out took less than 5 mins. Room had all the amenities needed for a short stay. Specially loved the rain shower with super hot water and water pressure ! Recommended stay.

Leisure Friends

8/10

Excellent

25 Dec 2021

Verified traveler

Good for stay

Is a good 3 star hotel at middle Georgetown.

Friends_and_family Family

10/10

Exceptional

05 Dec 2021

Loong

Plenty of parking space

Leisure Partner

8/10

Excellent

24 Sep 2020

Calvin

Quick and simple but can do without a physical signature perhaps..

Business Self

8/10

Excellent

28 Aug 2020

Verified traveler

Overall satisfied ..

Business

10/10

Exceptional

04 Aug 2020

Billy.K

Was waiting almost 2 hours the room yet to be ready check in. Grateful that upgrade me to Cititel Hotel which not far away.

Business_and_leisure Partner

8/10

Excellent

03 Jul 2020

WW

As Cititel express was temporarily closed due to the pandemic, i booked a family room and was compensated with 2 rooms in The Wembley St Giles. Great location, helping reception and amazing service

Leisure Family

8/10

Excellent

03 Jul 2020

WE

As Cititel express was temporarily closed due to the pandemic, i booked a family room and was compensated with 2 rooms in The Wembley St Giles. Great location, helping reception and amazing service

Leisure Family

10/10

Exceptional

01 Mar 2020

Tuck Choong

Excellent

Excellent Hotel!

Partner

8/10

Excellent

28 Feb 2020

Wai Keong

Location is convenient, but room air conditioner is not cold enough

Business

10/10

Exceptional

22 Feb 2020

Verified traveler

Hotel location is near to shopping mall, bus interchange and heritage places of interest. Strategic place to stay.

Leisure Family

8/10

Excellent

29 Jan 2020

Azah

Room a bit small but still convenient, except that need to iron clothes outside in facility room.

Leisure Partner

8/10

Excellent

19 Jan 2020

SIOW YONG

Excellent location for everything!

It always my best choice if I on tight budget for my work trip and event personal trip. It's the twin hotel with The Wembley, St Siles Hotel attached, if you are not hoping for a nice hotel breakfast. Location is superb with local traditional biscuits shop just cross the room. Walking distant to the nearby famous food centre, Lebuh Presgrave or you can walk to Lebuh Chulie or Kimberly Street etc..

Business

10/10

Exceptional

10 Jan 2020

WongWanXin

Convenient，close to bus station、eateries and supermarket

Leisure Family

10/10

Exceptional

08 Jan 2020

cunhok

convenient place.

convenient place. staff friendly

Partner

10/10

Exceptional

05 Jan 2020

Verified traveler

Best location in Georgetown for food hunters.

Leisure Family

10/10

Exceptional

26 Dec 2019

Lisa Alizah

Can be improved.

The rooms are quite small then in the pics on the web. Furniture looks new. Parking in the another hotel area. No toiletries.

Friends_and_family Family

10/10

Exceptional

24 Dec 2019

Tan

Almost the best for the price paid

If not for the one hour check in and the silly reason (no room available) for the delay in checking in, v would have given it a perfect rating, notwithstanding the compact room size.
It has everything that anyone could ask for. Cleanliness, facilities, reasonable price, good location, ample parking etc

Partner

6/10

Pleasant

23 Dec 2019

Verified traveler

WATER pressure, not hot water

6/10

Pleasant

17 Dec 2019

Verified traveler

This hotel is located in the centre of town. Clean and nice. However, the bathroom door cannot be locked properly. Water in the bathroom flooded and not flowing properly through floor trap due to bad design.

Leisure Family_with_children

10/10

Exceptional

10 Dec 2019

Verified traveler

Clean comfortable and very good location
And friendly professional staff

Leisure Friends

10/10

Exceptional

09 Dec 2019

WongWanXin

Good location，friendly staffs，clean and easy access go lots of eateries nearby the hotel。

Leisure Self

10/10

Exceptional

05 Dec 2019

Shieh Li

Excellent. This is a new hotel

Partner

10/10

Exceptional

01 Dec 2019

Verified traveler

Good location, walking distance to eatery and First Avenue mall

Leisure Self

2/10

Poor

27 Nov 2019

Tong Han

Lousy Service, lousy support

Business

8/10

Excellent

26 Nov 2019

Teo

good location

very good location for us to go komtar as we had join for marathon.

Friends_and_family Friends

8/10

Excellent

22 Nov 2019

Verified traveler

Nice place to stay but the breakfast provided are not variety enough

Business

4/10

Poor

17 Nov 2019

Verified traveler

Good ideally situated in George Town near KOMTAR and shopping malls

Business Self

10/10

Exceptional

11 Nov 2019

Kesper

Seems new and the room is cozy. Staff were friendly too. Importantly, the location is near to malls, bars and most of the famous food stalls. But it is an 'Eco' friendly hotel so water bottles and toothbrush will be given upon request.

Leisure Family

4/10

Poor

10 Nov 2019

Verified traveler

In the town

Leisure Partner

8/10

Excellent

04 Nov 2019

kee

The location and parking lot are excellent. Use a small chair in the room may give more walking space.