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The Granite Luxury Hotel Penang
Penang · Malaysia
Jalan Magazine, 191View location
8.6/10Excellent298 Reviews
Cleanliness8.8/10 8.8
Service8.6/10 8.6
Comfort8.6/10 8.6
Condition8.6/10 8.6
Neighborhood9.0/10 9.0
Value9.4/10 9.4
Amenities8.6/10 8.6
See all ratings- Business hotels
- Hotels with charm
- Adults Only
- Design
Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About The Granite Luxury Hotel Penang
Located in the heart of Georgetown, The Granite Luxury Hotel Penang offers exquisitely designed suites within a self-contained metropolitan setting. As Penang Island's first steel-structured building, it features technologically advanced tower parking.
Rooms are furnished in a blend of old and new, from Peranakan to modern European styles, providing both elegance and a 'home away from home' feeling, complete with comfortable Chirotech bedding. This 96-room hotel offers six unique architectural themes, evoking a sense of grandeur.
Guests enjoy amenities such as free Wi-Fi, 24-hour security, a convenience store, daily housekeeping, and wheelchair accessibility. The on-site fitness center and spa provide opportunities for relaxation and rejuvenation.
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A stay at The Granite Luxury Hotel Penang places you in the heart of George Town, steps from KOMTAR and a 2-minute drive from Gurney Drive. This hotel is 2.7 mi (4.3 km) from Gurney Plaza and 3.1 mi (4.9 km) from Penang Adventist Hospital.
Make yourself at home in one of the 152 individually decorated guestrooms, featuring free minibar items and LCD televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and designer toiletries.
Conveniences include phones, as well as safes and desks. Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Planning an event in George Town? This hotel has 4000 square feet (372 square meters) of space consisting of conference space and 3 meeting rooms.
A shuttle from the airport to the hotel is provided for a surcharge (available on request), and self parking (subject to charges) is available onsite.
Popular amenities
Free WiFi
Parking available
Airport transfers
Dining services
Concierge
Laundry
Spa
Gym
Smoking areas
Childcare
Business facilities
Banquet facilities
Accessible facilities
Check-in and check-out
Check-in from
3:00 PM
Check-in until
anytime
Check-out until
12:00 PM
Minimum check-in age
18
Hotel policies
Parking height restrictions apply
Noise-free rooms not guaranteed
Professional property host/manager
Pets not allowed
Service animals not allowed
Cleaning and safety
Sanitization
Property uses a professional cleaning service
Contactless check-in is available
Contactless check-out is available
Essential Travel
Essential workers only - NO
Important information
-
Property Alerts
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- Deposit: MYR 200 per accommodation, per stay
- A tax is imposed by the city: MYR 2.00 per accommodation, per night
We have included all charges provided to us by the property.
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You need to know
- Pool access available from 8:00 AM to 10:00 PM.
- Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
- No pets and no service animals are allowed at this property.
- Parking height restrictions apply.
- The property is professionally cleaned.
- Contactless check-in and contactless check-out are available.
-
Special Instructions
This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
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Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards, debit cards, mobile payments, and cash
- Mobile payment options include: Touch 'n Go eWallet, DuitNow, and MaybankPay
- Noise-free guestrooms cannot be guaranteed
- Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
- This property is professionally cleaned
-
Minimal age
18
-
Optional fees
- Airport shuttle fee: MYR 150 per vehicle (maximum occupancy 3)
- Covered self parking fee: MYR 50 per day
- Rollaway bed fee: MYR 120 per day
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
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Spoken Language
Malay
English
Chinese (Mandarin)
Nearby attractions
KOMTAR
0.1 km / 0.1 mi
1st Avenue Mall
0.1 km / 0.1 mi
Prangin Mall
0.2 km / 0.1 mi
Hin Bus Depot Art Centre
0.3 km / 0.2 mi
Kidland Penang
0.3 km / 0.2 mi
The Top at Komatar
0.4 km / 0.2 mi
Pasar Chowrasta
0.7 km / 0.4 mi
Armenian Street
0.9 km / 0.5 mi
Chit Tiau Lor Ban San
1 km / 0.6 mi
Georgetown UNESCO Historic Site
1 km / 0.6 mi
New World Park
1 km / 0.6 mi
Cannon Street
1.1 km / 0.7 mi
Batik Painting Museum Penang
1.1 km / 0.7 mi
Kapitan Keling Mosque
1.1 km / 0.7 mi
Leong San Tong Khoo Kongsi
1.2 km / 0.8 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Year of construction: 2017
- Total number of rooms: 96
- Number of floors (main building): 24
- Twin rooms: 16
- Suites: 80
- hotel
- American Express
- JCB
- MasterCard
- Visa
- City centre
- Bus/Train station
Show 52 more facilities & services
- Nearest Bus / Metro Stop
- Airport
- Harbour
- Beach
- Entertainment Area
- Wheelchair-accessible
- Car park
- Key Collection
- 24-hour reception
- Check-in hour
- Check-out hour
- Late Check-outExtra charge
- Wi-fi
- Local and international calls
- Car hireExtra charge
- Secure parking
- Airport ShuttleExtra charge
- Room service
- Laundry serviceExtra charge
- Multilingual staff
- 24-hour security
- Bellboy service
- Smoke detector
- Hotel safe
- Lift access
- Newspaper stand
- Shop
- Gym
- Newspapers
- Luggage room
- Dining area
- Clothes dryer
- Electric kettle
- Towels and bed linenExtra charge
- BarExtra charge
- Restaurant
- Smoking areaExtra charge
- Banquet hall
- Conference room
- Meeting room: 91
- ProjectorExtra charge
- Secretarial service
- Printer
- Photocopier
- Business centre
- Game roomExtra charge
- Only Adults
- Deposit on arrival
- Early Check-in
- Early departure
- Identification card at arrival
- Fitness
Meal plans
Meal plan types
Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.
BB
Bed & Breakfast
BED AND BREAKFAST
Breakfast is included with your stay.
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
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TWIN PREMIUMTWIN • PREMIUMTWN.PI
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- TWIN
- View / characteristic
- PREMIUM
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityThe Granite Luxury Hotel Penang
TWIN PREMIUM
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- TWIN
- View / characteristic
- PREMIUM
Adult and child limits apply within the room's total guest limit.
Room code: TWN.PI
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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DOUBLE PREMIUM KING BEDDOUBLE • PREMIUM KING BEDDBL.KG-PI
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- PREMIUM KING BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityThe Granite Luxury Hotel Penang
DOUBLE PREMIUM KING BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- PREMIUM KING BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.KG-PI
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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FAMILY ROOM PREMIUM KING BEDFAMILY ROOM • PREMIUM KING BEDFAM.KG-PI
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- FAMILY ROOM
- View / characteristic
- PREMIUM KING BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityThe Granite Luxury Hotel Penang
FAMILY ROOM PREMIUM KING BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- FAMILY ROOM
- View / characteristic
- PREMIUM KING BED
Adult and child limits apply within the room's total guest limit.
Room code: FAM.KG-PI
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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Room PREMIUM KING BEDRoom • PREMIUM KING BEDROO.KG-PI
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- PREMIUM KING BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityThe Granite Luxury Hotel Penang
Room PREMIUM KING BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- PREMIUM KING BED
Adult and child limits apply within the room's total guest limit.
Room code: ROO.KG-PI
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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SUITE TWO BEDROOMSSUITE • TWO BEDROOMSSUI.B2
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- TWO BEDROOMS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityThe Granite Luxury Hotel Penang
SUITE TWO BEDROOMS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- TWO BEDROOMS
Adult and child limits apply within the room's total guest limit.
Room code: SUI.B2
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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SUITE KING SIZE BEDSUITE • KING SIZE BEDSUI.KG-2
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityThe Granite Luxury Hotel Penang
SUITE KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: SUI.KG-2
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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DOUBLE LUXURYDOUBLE • LUXURYDBL.LX
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- LUXURY
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityThe Granite Luxury Hotel Penang
DOUBLE LUXURY
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- LUXURY
Adult and child limits apply within the room's total guest limit.
Room code: DBL.LX
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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SUITE TWO DOUBLE BEDSSUITE • TWO DOUBLE BEDSSUI.2D
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- TWO DOUBLE BEDS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityThe Granite Luxury Hotel Penang
SUITE TWO DOUBLE BEDS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- TWO DOUBLE BEDS
Adult and child limits apply within the room's total guest limit.
Room code: SUI.2D
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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SINGLE LUXURYSINGLE • LUXURYSGL.LX
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–1 • Adults: max. 1 • Children: max. 0
- Room type
- SINGLE
- View / characteristic
- LUXURY
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityThe Granite Luxury Hotel Penang
SINGLE LUXURY
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–1 • Adults: max. 1 • Children: max. 0
- Room type
- SINGLE
- View / characteristic
- LUXURY
Adult and child limits apply within the room's total guest limit.
Room code: SGL.LX
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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SUITE CLASSIC CITY VIEWSUITE • CLASSIC CITY VIEWSUI.AS-CV
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- CLASSIC CITY VIEW
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityThe Granite Luxury Hotel Penang
SUITE CLASSIC CITY VIEW
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- CLASSIC CITY VIEW
Adult and child limits apply within the room's total guest limit.
Room code: SUI.AS-CV
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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SUITE TWO QUEEN BEDSSUITE • TWO QUEEN BEDSSUI.2Q
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- TWO QUEEN BEDS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityThe Granite Luxury Hotel Penang
SUITE TWO QUEEN BEDS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- TWO QUEEN BEDS
Adult and child limits apply within the room's total guest limit.
Room code: SUI.2Q
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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FAMILY ROOM PREMIUMFAMILY ROOM • PREMIUMFAM.PI
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- FAMILY ROOM
- View / characteristic
- PREMIUM
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityThe Granite Luxury Hotel Penang
FAMILY ROOM PREMIUM
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- FAMILY ROOM
- View / characteristic
- PREMIUM
Adult and child limits apply within the room's total guest limit.
Room code: FAM.PI
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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Double or Twin PREMIUM KING BEDDouble or Twin • PREMIUM KING BEDDBT.KG-PI
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 3
- Room type
- Double or Twin
- View / characteristic
- PREMIUM KING BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityThe Granite Luxury Hotel Penang
Double or Twin PREMIUM KING BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 3
- Room type
- Double or Twin
- View / characteristic
- PREMIUM KING BED
Adult and child limits apply within the room's total guest limit.
Room code: DBT.KG-PI
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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SUITE CLASSIC DOUBLE BEDSUITE • CLASSIC DOUBLE BEDSUI.AS-DB
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- CLASSIC DOUBLE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityThe Granite Luxury Hotel Penang
SUITE CLASSIC DOUBLE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- CLASSIC DOUBLE BED
Adult and child limits apply within the room's total guest limit.
Room code: SUI.AS-DB
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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Room PREMIUMRoom • PREMIUMROO.PI
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- PREMIUM
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityThe Granite Luxury Hotel Penang
Room PREMIUM
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- PREMIUM
Adult and child limits apply within the room's total guest limit.
Room code: ROO.PI
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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SUITE QUEEN SIZE BEDSUITE • QUEEN SIZE BEDSUI.QN
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- QUEEN SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityThe Granite Luxury Hotel Penang
SUITE QUEEN SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- QUEEN SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: SUI.QN
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE KING BED TWO BEDROOMSSUITE • KING BED TWO BEDROOMSSUI.B2-KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- KING BED TWO BEDROOMS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityThe Granite Luxury Hotel Penang
SUITE KING BED TWO BEDROOMS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- KING BED TWO BEDROOMS
Adult and child limits apply within the room's total guest limit.
Room code: SUI.B2-KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE KING SIZE BEDSUITE • KING SIZE BEDSUI.KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityThe Granite Luxury Hotel Penang
SUITE KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: SUI.KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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SUITE WITH DOUBLE BEDSUITE • WITH DOUBLE BEDSUI.DB
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- WITH DOUBLE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityThe Granite Luxury Hotel Penang
SUITE WITH DOUBLE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- WITH DOUBLE BED
Adult and child limits apply within the room's total guest limit.
Room code: SUI.DB
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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Room RUN OF HOUSERoom • RUN OF HOUSEROO.RO
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- RUN OF HOUSE
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityThe Granite Luxury Hotel Penang
Room RUN OF HOUSE
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- RUN OF HOUSE
Adult and child limits apply within the room's total guest limit.
Room code: ROO.RO
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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Room TWO BEDROOMSRoom • TWO BEDROOMSROO.B2
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- TWO BEDROOMS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityThe Granite Luxury Hotel Penang
Room TWO BEDROOMS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- TWO BEDROOMS
Adult and child limits apply within the room's total guest limit.
Room code: ROO.B2
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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SUITE BUSINESSSUITE • BUSINESSSUI.BS
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- BUSINESS
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SUITE BUSINESS
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- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- BUSINESS
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Room code: SUI.BS
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Double or Twin PREMIUMDouble or Twin • PREMIUMDBT.PI
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- Guests: 1–6 • Adults: max. 6 • Children: max. 3
- Room type
- Double or Twin
- View / characteristic
- PREMIUM
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Double or Twin PREMIUM
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- Guests: 1–6 • Adults: max. 6 • Children: max. 3
- Room type
- Double or Twin
- View / characteristic
- PREMIUM
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Room code: DBT.PI
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SUITE CLASSIC KING BEDSUITE • CLASSIC KING BEDSUI.AS-KG
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- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- CLASSIC KING BED
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SUITE CLASSIC KING BED
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- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- CLASSIC KING BED
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Room code: SUI.AS-KG
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Room STANDARDRoom • STANDARDROO.ST
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- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- STANDARD
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Room STANDARD
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- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- STANDARD
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Room code: ROO.ST
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TWIN PREMIUM CITY VIEWTWIN • PREMIUM CITY VIEWTWN.CV-PI
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- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- TWIN
- View / characteristic
- PREMIUM CITY VIEW
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TWIN PREMIUM CITY VIEW
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- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- TWIN
- View / characteristic
- PREMIUM CITY VIEW
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Room code: TWN.CV-PI
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DOUBLE PREMIUMDOUBLE • PREMIUMDBL.PI
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- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- PREMIUM
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DOUBLE PREMIUM
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- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- PREMIUM
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Room code: DBL.PI
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SUITE TWO KING BEDSSUITE • TWO KING BEDSSUI.2K
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- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- TWO KING BEDS
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SUITE TWO KING BEDS
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- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- TWO KING BEDS
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Room code: SUI.2K
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SUITE PresidentialSUITE • PresidentialSUI.6S
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- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- Presidential
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SUITE Presidential
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- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- Presidential
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Room code: SUI.6S
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SUITE CLASSICSUITE • CLASSICSUI.AS
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- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- CLASSIC
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SUITE CLASSIC
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- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- CLASSIC
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Room code: SUI.AS
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DOUBLE PREMIUM QUEEN BEDDOUBLE • PREMIUM QUEEN BEDDBL.PI-QN
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- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- PREMIUM QUEEN BED
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DOUBLE PREMIUM QUEEN BED
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- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- PREMIUM QUEEN BED
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Room code: DBL.PI-QN
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Double or Twin LUXURYDouble or Twin • LUXURYDBT.LX
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- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 3
- Room type
- Double or Twin
- View / characteristic
- LUXURY
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Double or Twin LUXURY
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- Guests: 1–6 • Adults: max. 6 • Children: max. 3
- Room type
- Double or Twin
- View / characteristic
- LUXURY
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Room code: DBT.LX
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Room LUXURYRoom • LUXURYROO.LX
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- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- LUXURY
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Room LUXURY
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- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- LUXURY
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Room code: ROO.LX
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SUITE DELUXESUITE • DELUXESUI.DX-1
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- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- DELUXE
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SUITE DELUXE
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- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- DELUXE
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Room code: SUI.DX-1
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SUITE CITY VIEW TWO BEDROOMSSUITE • CITY VIEW TWO BEDROOMSSUI.B2-CV
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Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- CITY VIEW TWO BEDROOMS
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SUITE CITY VIEW TWO BEDROOMS
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Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- CITY VIEW TWO BEDROOMS
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Room code: SUI.B2-CV
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DOUBLE DELUXEDOUBLE • DELUXEDBL.DX
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Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- DELUXE
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DOUBLE DELUXE
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- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- DELUXE
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Room code: DBL.DX
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SUITE DELUXE TWO BEDSSUITE • DELUXE TWO BEDSSUI.2B-DX
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Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- DELUXE TWO BEDS
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SUITE DELUXE TWO BEDS
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Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- DELUXE TWO BEDS
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Room code: SUI.2B-DX
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SUITE STANDARDSUITE • STANDARDSUI.ST-5
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- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- STANDARD
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SUITE STANDARD
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- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- STANDARD
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Room code: SUI.ST-5
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Guest reviews
What other guests saying about The Granite Luxury Hotel Penang
100
reviews shown
Tai
This hotel exceeded my expectations! Definitely one of my favourites and I’ve already been spreading the word to friends and strangers. This is does NOT feel like a 3-star at all. Service is impeccable and the rooms are top notch, offering things like a pillow menu (which I happily used). Joshua at the concierge desk was phenomenal and suggested many local food places that were authentic and very tasty!
JOHN
Granite Hotel was great SStaff at reception , maintenance staff, pool staff were all v helpful.cant remember name unfortunately
John
John
Val
Convenient location , beauful pool , clean and helpful staff
Sukhjeet K
Very clean room, a bit dark in the bathroom but super clean and helpful staff. The pool and the gym were great. Towels provided at pool. Shuttle in the morning to various breakfast areas. Lots of malls close by.. lol. We went to the pool every night to cool off. Bedrooms were comfortable, great sleep. Staff at reception were super helpful!
Chong Hock
The staff helping with cehck-in was very friendly and helpful.
We booked the suite room and it was special and well equipped. The sofa bed was however abit stained, but they provided additional.bedding set for used as bed.
We booked the suite room and it was special and well equipped. The sofa bed was however abit stained, but they provided additional.bedding set for used as bed.
Glenn
Suite was large, spacious, close to most things to see in Penang.
Ria
Staff were extremely friendly and helpful! Rooms very all very clean and nicely decorated. Hotel
Is very well kept
Is very well kept
Sook Han
The staff are all very friendly and helpful. When we informed front desk staff about a faulty TV . To our surprise the maintenance staff was already at the room door waiting for us immediately. When the card could not work for the elevator, staff immediately rectify the issue.
Especially Ady who is very helpful and provides information and clarifications to assist guests with a cheerful smile.
Well done! Keep up the good work!
Especially Ady who is very helpful and provides information and clarifications to assist guests with a cheerful smile.
Well done! Keep up the good work!
Gary
Large rooms excellent staff good AC poor fridge
Nadia
Gorgeous hotel and beautiful room for a very good price. Prob the best hotel on our Malaysian travels. Amazing rooftop swimming pool (with crazy see through bottom) and rooftop bar with stunning views. Downside was no breakfast available at hotel but they offered a free morning bus service into town and suggested food places for breakfast. 5 stars and would definitely recommend xx
MEI KUEN
Clean room, Good service.
Emily
Great hotel, very modern and clean. Only downside, there was loud music until midnight during the week.
Jay
Could be a 5 star … guess only thing missing is a resturant … fab place. Recommend it 👍
Russell
Clean room ok pool. No food or bar
Pam
Room was fantastic and rooftop pool was great!! Location was perfect - everything was within walking distance
Tracie
We stayed here for three nights while visiting Georgetown. Nice room that was very clean. Location was walkable to many things and also a quick Grab ride to anything. Only thing we didn’t know was no restaurant attached so we couldn’t order room service and no coffee! They did have tea available in the room. Filtered water dispenser on the floor. We would stay again.
Eamon
This was a very enjoyable stay in the centre of Georgetown. The staff were fantastic, very helpful, typical of Penang.
Tuong
Really enjoyed our stay! The rooms were spotless and the air conditioning worked perfectly. It was very convenient having the gym and pool on the same floor. The location is excellent. A special thanks to the staff for being so helpful-they even arranged our transportation to Ipoh upon request. Highly recommended and will definitely book again
Mary
Great location and a comfortable spot.
Denise
Close to malls, tourist attractions, great location for restaurants. Supermarket also close by, plus the usual 7 eleven for necessities. They have coin operated washers and dryers in site, best of all are the staff, such really nice people. Would definitely stay again. Spotlessly clean throughout our suite, nice Bed linen and towels - great experiece
xuan
Very clean suite. Well located close to shopping and food markets
LEE HUAT
Hotel is very clean and staff very friendly, and helpful. They speak good English and are happy to assist you. Location is superb. Close to where we want to eat and sight see.
Clinton Lyle
Great spot to stay, rooms are spacious and kept clean
Joana
The room was really nice and spotless. Staff were very kind. Loved the rooftop pool. Very central location
Andrew
I was surprised how quiet it was inside the suite bearing in mind its location. Plenty of room, lovely bed and excellent rainforest showef.The views to the South are good and the pool on 14 is amazing. Thetes also a roof terrace on 25 open in the evenings. Alas it was storming the two nights so never experienced it. The shuttle to breakfast areas is novel too.
Katherine
All the staff were amazing but especially Arol on the desk and our Housekeeper Shohag. They were exceptional friendly and helpful.
Sergio
Very friendly staff, spacious rooms
Ann
Beautiful room and hotel staff
Mark
Clean room, amazing pool, unbelievable roof top terrace/bar, friendly staff and great location
Thuong
The room was nice and quiet.
Shahrin
Everything spotless
wee shyong
From check in, the front staff were great, attentive, offered a drink and cold towel. After minutes of entering room, they called to check if everything was good.
Car lift attendant both were great in helping first timer and do say thank you to both. Finally, Harun , the attendant on my 1906 floor was superb in helping me fill the bottle water when he saw me and greeted us whenever he saw us. Pleasant stay. I will return
Car lift attendant both were great in helping first timer and do say thank you to both. Finally, Harun , the attendant on my 1906 floor was superb in helping me fill the bottle water when he saw me and greeted us whenever he saw us. Pleasant stay. I will return
Wai
The staff very helpful hotel with a great pool
June
Good, central location
Gillian Fan-Mei
Hotel was located in a fantastic area, walking distances to alot of eateries.
Staff was friendly and helpful. Will definitely stay there again.
Staff was friendly and helpful. Will definitely stay there again.
alan
Clean room, gracious staff
Kam
The hotel is a bit run down. The location is very convenience.
Richard
The staff was very accommodating and very helpful
Fanya
The room sizes are big with room amenities such as water, tea, coffee and bathroom necessities are provided. There was even a microwave in the room and water filtration system in the hallway. Two air conditioners....one for the bedroom and one for the living room makes the place cool and comfortable. Hotel staff are very friendly and helpful. This place is well situated and close to a shopping mall and within walking distance (around 10 min) to main tourist sites.
Wai Leng
Excellent location. Second time I am here and I remain impressed.
Neil
Rooms were in great condition. Pool has a great view overlooking the city. Will stay here again!
NG
relaxing.......
NG
I feel very relax staying there. Will come back next time
wayne
Amazing staff beautiful spacious rooms with everything you need and more, highly recommended
George
Staff was outstanding. Five stars. Internet slow and spotty. Sometimes none at all.
Chin Ping
Loved the welcoming drink and 'freezing' cold towel to cool us down at the reception when we checked in. Room was very spacious and clean. Also appreciate the complimentary teas and coffee. We only drink coffees in the morning and we stayed 3 nights but there were only 2 pods so we had to ask for more for the next day. Everything else was great.
Appreciate that they offered free shuttle to a few places of interest.
Staff was very friendly & helpful.
Appreciate that they offered free shuttle to a few places of interest.
Staff was very friendly & helpful.
Christina
Stayed for 3 nights with my mom to celebrate her birthday.
We've visited Penang multiple times and have been trying out different hotels.
This is by far one of the best and, in terms of value for price paid, this is the best!
Location is great, just a stroll away from 1st Avenue mall which meets our shopping needs.
And the hotel has daily morning shuttles to our favourite breakfast haunts! Though it's only a short Grab ride away, every dollar saved is every dollar available for shopping :)
The staff team is great too, from the bellhop to the receptionist, all smiley and friendly. A big shout out to Wardina for arranging for a birthday surprise for my mum! Thanks so much!
We had the one bedroom suite which has more than ample space for both of us. The room is very clean with very comfortable beds.
Shower pressure is also excellent!
Will defintely stay here again without any hesitation.
Thanks again!!!
We've visited Penang multiple times and have been trying out different hotels.
This is by far one of the best and, in terms of value for price paid, this is the best!
Location is great, just a stroll away from 1st Avenue mall which meets our shopping needs.
And the hotel has daily morning shuttles to our favourite breakfast haunts! Though it's only a short Grab ride away, every dollar saved is every dollar available for shopping :)
The staff team is great too, from the bellhop to the receptionist, all smiley and friendly. A big shout out to Wardina for arranging for a birthday surprise for my mum! Thanks so much!
We had the one bedroom suite which has more than ample space for both of us. The room is very clean with very comfortable beds.
Shower pressure is also excellent!
Will defintely stay here again without any hesitation.
Thanks again!!!
Kuan Yin
Friendly staff
Simon
No room sevice, no bar, no dining options in the hotel. The hotel itself is nice. No in house movies.
michael
Liked everything
Lena
Hotel is average. Location is convenient. Will not return to this hotel
Soon
Room given was not as advertised. There was no complementary minibar as advertised. No change of towels was provided for our stay.
Johnny
Its very convenient to explore George Town. The swimming pool had a very nice view.
Loh Wei
Tower in the room a bit worn out. All others amenities are good.
Zeinab
Nice and clean. Missing coffee without sugar
Subhadra Devi
Good location, convenient
Lib Wen
Wonderful hotel, room is spacious and clean. Bathtub in the center of the toilet. Just be aware the toilet uses a curtain to cover up. Bed was cosy with options to request for different types of pillows. located in the center of town. Shopping malls just across the road. A great location will be definitely go back again. Oh and the door man named Vignesvaran provided excellent service and very helpful on how to use the automated carpark system.
Poh Hong
Feedback
Staff very accommodating
Room conditions not the best but hotel tries it’s best to fix issues such as air conditioning , heater
Very helpful staff
Lovely pool and bar
Super good location
Room conditions not the best but hotel tries it’s best to fix issues such as air conditioning , heater
Very helpful staff
Lovely pool and bar
Super good location
Mark
Very nice hotel, great location for walking around Georgetown. Very friendly and helpful staff. Only slight negative was rooftop bar. No wine by glass available and could only buy spirit s by the bottle ? Very strange. Overall, very nice hotel and would return.
CLAYTON
Suite was fabulous, nice lobby and all staff were very friendly. Sattar who took care of our room during our stay was excellent. Only downside was there’s only 2 elevators for 24 floors.
Wai Hng
Awesome hotel
Chantale
Good hotel , nice pool
Johnny
Property was nicely furnished and staff were friendly
rich
Great amenities and clean environment
Audrey
Property is well located with amazing staff, great rooms and amenities - especially the pool area.
It is walking distance to the old town and all the spots you want to get to
It is walking distance to the old town and all the spots you want to get to
Ronald
Nice hotel in a good location with very pleasant employees.Only thing I would change is a heated pool
Gerd
chipped paint missing grouting in shower edge tiles in bathroom need attention leaking tap dirty sofa bed stained and worn out this in my opinion is not a luxury hotel and the staff need to pick up on their english language skills could be and should be so much better
Stephanie
They have pillow menu which was really nice touch and make the stay more comfortable
Sarah
Accomodation was very spacious, wonderful staff.
Mary
Lovely room and location.
Chew Hak
I like the cleanliness and helpful staff.
Verified traveler
Very clean and good sound proof room. Staff is helpful
Verified traveler
The stay is amazing. We really had a great time there.
Staff are nice, friendly and approachable.
Nice, big and clean room, and good location as well.
Will definitely return to this hotel on my next visit to Penang.
Staff are nice, friendly and approachable.
Nice, big and clean room, and good location as well.
Will definitely return to this hotel on my next visit to Penang.
Tiziana
Das Zimmer war groß, schön und sauber. Das Personal war sehr freundlich und zuvorkommend. Leider war das Bett sehr hart, was auch die angebotenen Ersatzkissen nicht verbessern konnten. Wir hatten unser Zimmer in der 4. Etage, der Straßenlärm war leider stark durch die geschlossenen Fenster zu hören.
Rozmin
Wonderful hotel in great location
Great hotel in convenient location. All the staff spoke English and were very helpful. They didn’t serve breakfast at the hotel but offered free shuttles to various locations. Hotel is walkable to lots of markets, shopping mall and sights.
LER
The staff are friendly and always there to help whenever necessary.
Hwee Hwee
The room is big and spacial.
Aircon is powerful.
This is what I like 👍
Aircon is powerful.
This is what I like 👍
Darren
Good hotel to stay. Accessible location.
Chee Lim
A bit of walking to the main cafe and food street.
Nicole
Great service. Very helpful and friendly staff
Ian
Staff were friendly and helpful. Great location. Excellent to have a street food hub right behind the hotel.
Our room, the Dazzle, had a bit of noise due to the car parking but nothing we couldn't sleep through.
Our room, the Dazzle, had a bit of noise due to the car parking but nothing we couldn't sleep through.
Antonio Pak Tat
The accommodations were comfortable and well appointed, making it a perfect retreat, the location was right in the middle of all the exciting eating places.
What truly stood out to me, however, was the outstanding security measures in place. I felt safe and secure throughout my entire stay, which is something I highly value when traveling. The staff was not only friendly and professional but also vigilant, ensuring that all guests enjoyed a worry-free experience.
I want to give special thanks to Mr Vignesvaran for assisting me on my car breakdown during my stay.
Overall, I highly recommend this hotel for anyone looking for a safe, welcoming and comfortable place to stay.
What truly stood out to me, however, was the outstanding security measures in place. I felt safe and secure throughout my entire stay, which is something I highly value when traveling. The staff was not only friendly and professional but also vigilant, ensuring that all guests enjoyed a worry-free experience.
I want to give special thanks to Mr Vignesvaran for assisting me on my car breakdown during my stay.
Overall, I highly recommend this hotel for anyone looking for a safe, welcoming and comfortable place to stay.
Yew Wing
Room is spacious and clean. Staff is friendly. Walking distance to some eateries and shopping malls.
Binte Abdul Rahman
Service staff are good, room are clean and area is safe! 👍👍Walkable to all area of attraction!
Antonio Pak Tat
the hotel parking is easy and location is very central easy to walkabout
Verified traveler
Location not bad. But waiting of lift take some time. Was given few choices of pillow & bolster. Room not covered with carpet. Was a plus point for me.
Mei Mei Bibi
Newly renovated. 2 blocks, hotel type and service apartment type. Nice infinity pool, surprisingly cold on a sunny day. Local snacks and drink provided as free mini bar items, thank you.
Kenneth
Front desk staffs are not helpful. The room is poorly maintained. Thin walls, you can hear everything going on outside. Housekeeping staff is not diligent in cleaning room or even replacing fresh towels. Forget about accommodating guests early check in request, checking guests into their room on time is a feat they cannot accomplish. We had to wait 45 minutes in the lobby after being turned away due to “no room available”.
ROSS
Good value for money in a great area.
Verified traveler
Accessible and lovely
Helpful staff who were always quick to assist. Just spots of non-cleanliness here and there in the room, but otherwise awesome and centrally located hotel with wonderful amenities!
Steven
Bad experience
No reply on my request for upgrade and double bed and high floor.
Eventually given very low floor and twin bed and no view facing.
Front desk was not helpful
Eventually given very low floor and twin bed and no view facing.
Front desk was not helpful
SURANTIN
Staff are very friendly and very helpful.
Verified traveler
Stayed here 3 nights in the new wings. Highly recommended for tourists who like to visit Georgetown city core, Walkable to everywhere except to the beaches in Batu Ferringhi. Automated tower Parking is included the suite room.
Fook Loy
Stayed here 3 nights in the new wings. Highly recommended for tourists who like to visit Georgetown city core, Walkable to everywhere except to the beaches in Batu Ferringhi. Automated tower Parking is included the suite room.
Christy
The customer service was disappointed.Had a mis-matched booking record (booked 3 rooms,but only 2 rooms shown in their record).
I took their initial suggestion to call Expedia and I received confirmation of my booking is correct,however,during check in,they claimed they still do not have Expedia's confirmation for the third room's booking,and suggested again me to call Expedia,but I refused as I felt that is between them and Expedia for such incident, they should do the verification instead of asking the customer to do it.
Eventually I received 3 rooms per my booking and my experience with the hotel is good.
But I strongly feel that the hotel staff should be equipped with better problem solving skills as to able resolve any problems in different situations quickly.
I took their initial suggestion to call Expedia and I received confirmation of my booking is correct,however,during check in,they claimed they still do not have Expedia's confirmation for the third room's booking,and suggested again me to call Expedia,but I refused as I felt that is between them and Expedia for such incident, they should do the verification instead of asking the customer to do it.
Eventually I received 3 rooms per my booking and my experience with the hotel is good.
But I strongly feel that the hotel staff should be equipped with better problem solving skills as to able resolve any problems in different situations quickly.
Verified traveler
bad impression
The location not bad but is in a side street with bad smells. The Lobby is small and has 2 elevators up to room but only one was working properly & pool is very small
Verified traveler
bad impression
The location not bad but is in a side street with bad smells. The Lobby is small and has 2 elevators up to room but only one was working properly & pool is very small
Wai Yee
The location is awesome for local culture. But will be nice if hotel just provide enough toilet paper and coffee for those who stay multiple nights
Yeo Chee
Staffs was very attentive and helpful both at Concierge and Housekeeping.
Special thanks to front desk Ms Zulaika for service rendered.
Will strongly recommend to friends and family.
Special thanks to front desk Ms Zulaika for service rendered.
Will strongly recommend to friends and family.
Jen
We had a perfect 3 night stay at the Granite.
The suite is an amazing big suite and beautifully decorated in traditional colours.
The bed is super comfy and large.
The location is perfect and walking distance to all the streets art and other attractions.
The rooftop pool is making and great views over the city and the roof top bar, just tops it all.
I can highly recommend hiring a tuk tuk bicycle ride at night. We had the best night with our rider taking us round the street art through little India upto the sea front. It really made our stay in Penang perfect.
Go up the hill also, we spent over 5 hours up the hill and loved the walks and cooler air.
Our only regret is we didn’t have longer in Penang.
Thank you Granite hotel and Penang we will be back some day.
The suite is an amazing big suite and beautifully decorated in traditional colours.
The bed is super comfy and large.
The location is perfect and walking distance to all the streets art and other attractions.
The rooftop pool is making and great views over the city and the roof top bar, just tops it all.
I can highly recommend hiring a tuk tuk bicycle ride at night. We had the best night with our rider taking us round the street art through little India upto the sea front. It really made our stay in Penang perfect.
Go up the hill also, we spent over 5 hours up the hill and loved the walks and cooler air.
Our only regret is we didn’t have longer in Penang.
Thank you Granite hotel and Penang we will be back some day.
Location & surroundings
The Granite Luxury Hotel Penang
Jalan Magazine, 191, Penang, Malaysia
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The Granite Luxury Hotel Penang
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