Citadines Connect Georgetown Penang

10/10

Exceptional

01 Apr 2026

Christina

Room was clean, everything you needed. Spacious. Staff were very nice from lobby, to those at reception and room service.
Many shops nearby for various cuisines. Walkable to Georgetown. Central for everything. Enjoyable stay

Friends_and_family Friends

10/10

Exceptional

23 Mar 2026

Jacquie

Great location
Staff helpful and kind
Good breakfast
Nice pool area
All very clean
Would stay again

Partner

8/10

Excellent

23 Mar 2026

Elaine

Didn't use either

10/10

Exceptional

15 Mar 2026

E

Great location. We did have a big room to begin with but found quite a few ants so was moved to another block in a much smaller room - not much of an issue as the room was lovely with comfortable bedding. Great location to explore.

Partner

6/10

Pleasant

10 Feb 2026

KAR SINN KARINA

Staff are friendly. Amenities are adequate. Location of the hotel is good with restaurants and shops nearby. However, bed linen and towels seem "yellowish" which leaves a bad impression.

Leisure Family

10/10

Exceptional

08 Feb 2026

Wen

This is very well set hotel with a grand feel

Leisure Family

10/10

Exceptional

07 Jan 2026

Thi Thanh

Great venue

10/10

Exceptional

06 Jan 2026

Lai Leen

The staff are friendly and helpful, the room is clean and the location is good.

Leisure Family

10/10

Exceptional

01 Jan 2026

WILLIAM

Lovely stay

Leisure Partner

10/10

Exceptional

01 Jan 2026

Kian Tiong

Great

Family

10/10

Exceptional

27 Dec 2025

Heng

Everything is good. Thank you for letting us check in early.

Partner

10/10

Exceptional

22 Dec 2025

Ryan

Very nice professional hotel.

8/10

Excellent

24 Nov 2025

Marlon

Clean room, helpful staff, walking distance to major places

Leisure Family

8/10

Excellent

04 Nov 2025

Joanna Chung Yan

Great central location, close to many famous eateries, walking distance (10-15min) to the famous mural streets, and only steps away from two grocery stores for souvenirs. Friendly staff and room is fairly clean. My only small complaint is the room and its bathroom are quite small, no counter space for toiletries and not enough hooks in the bathroom to hang towels and clothes.

Leisure Family

10/10

Exceptional

01 Nov 2025

Joanne

The staff was so friendly and attentive and helpful. They made my time in Penang that much more enjoyable. It is also a very comfortable hotel. The location is right in the center of all the attractions I wanted to see. 10/10 would come here again!

Leisure Family

10/10

Exceptional

22 Sep 2025

Kim hue

Na

10/10

Exceptional

14 Aug 2025

Serina

Convenient walking distance to restaurants and food markets and shopping mall

Leisure Self

10/10

Exceptional

21 Jul 2025

HRH Princess

I had a wonderful stay at Citadines Connect in Penang. It was very clean, super comfortable bed & a very convenient location to explore Penang.

Leisure Self

10/10

Exceptional

11 Jun 2025

Harvinder

Lovely hotel with a good location.

Leisure

6/10

Pleasant

03 Jun 2025

Jae Shin

.

Friends_and_family Family

8/10

Excellent

11 May 2025

James

Convenience at the door step

Centrally located and a short walk to Komtar and rest of the attractions. Unfortunately the swimming pool was CLOSED due to pump failure.

Friends_and_family Family

10/10

Exceptional

25 Feb 2025

Chi Hwa

Very clean and modern hotel in the middle of Georgetown. Breakfast area very comfortable, with good selection of breakfast menu. Provision of fruits is somewhat limited though. Very helpful staff.

Leisure Friends

8/10

Excellent

17 Feb 2025

Christopher

I would recommend this hotel

Great location, breakfast is average but good enough to start the day. Photos of the swimming pool can be deceiving as the pool is in the shade during the afternoon

Partner

8/10

Excellent

17 Feb 2025

Vasily

Very polite staff, quick check in and check out procedure. Small parking behind hotel, we were lucky to take last lot available. Overall good place to stay, second time staying there already.

Leisure Family

6/10

Pleasant

01 Jan 2025

MASAHIRO

隣の部屋のシャワーの音が聞こえる

Leisure Self

10/10

Exceptional

30 Dec 2024

Mary

Great location!

6/10

Pleasant

28 Dec 2024

Glen

Average stay

It was an average stay - reception staff could have been a bit more friendly! Doorman and housekeeping staff were great.

Amenities in the room could be improved - it would be nice to have had some water waiting for me in the room when I arrived. Instead I had to go into the corridor and fill up a jug for myself. Also no iron or ironing board, which was frustrating.

I think the biggest issue I had was the breakfast - probably the worst breakfast I have ever had at a hotel. Chaotic, terrible quality of food. Thankfully I had added breakfast on to my booking when I arrived - so after the first morning I requested a refund for the remaining days. It was truly a terrible breakfast - I’d really recommend they improve this!

Self

10/10

Exceptional

10 Dec 2024

William

Good location. Major bus hub (Komtar) nearby. GAMA center right outside. Complementary espresso (machine). Large room (2nd floor). Water refill & microwave on each floor. Work friendly.

Business_and_leisure Partner

10/10

Exceptional

13 Nov 2024

Heather Joy

From our welcome at check-in through to our final day, our 12 day stay at Cittadines Connect Georgetown was a pleasure. The spacious foyer with plenty of seating options and coffee on hand, set the tone for our very comfortable King room. Buffet breakfasts were enjoyable with plenty of options. All staff were very courteous, friendly and helpful. I definitely recommend this hotel!

Leisure Partner

10/10

Exceptional

10 Nov 2024

Jia Yuan Janet

Decent size, clean and has nearby mall. Many food options.

Leisure Friends

10/10

Exceptional

12 Aug 2024

Serina

very pleasant stay , will be back again

Friends_and_family Friends

10/10

Exceptional

30 Jul 2024

Triena

Excellent!

Starting with a warm welcome by staff on arrival and check-in, our stay was perfect. Location is convenient and within walking distance of local
food, supermarket and shopping mall. The exquisite black and white tiles on the footpath along the entrance of the hotel are reminiscent of the heritage of Penang. . Tea and coffee are available free of charge in the lobby at all times. The room is spacious, well designed, and very clean with daily service. It is well lit for reading or putting on makeup! There is a long wall mirror — perfect for the ladies. Filtered drinking water is free flow.

Partner

2/10

Poor

18 Jul 2024

Tang

We arrive around 2:30pm. The official check-in time is 3:00pm…. However, we cannot get in to the room until 3:25pm. As compared with other hotels, they always give me early check-in. It is very unreasonable and the receptionist cannot give me an apology ! I found them they even impolite and impatient! The pronunciation of the receptionists are very poor and you can’t hear what they say. But, the most important is that they think that their English is very excellent ! I said pardon and spoke slowly please, they show me a poker face !
Btw, the hardware of the hotel is excellent and new. Location is good and you can easily access to local food stall and shopping mall nearby. The surrounding environment is also perfect in GeorgeTown … Quiet, Beautiful and Clean.
I think the hotel manager MUST re-train the receptionists or fire them ! Otherwise, they will spoil the reputation of the hotel !

Leisure Family

10/10

Exceptional

13 Jun 2024

Ka

Clean. Convenient location

Leisure Friends

10/10

Exceptional

25 Apr 2024

Irene

Check-in and check-out was seamlessly fast and efficient. Room is clean. Overall property is clean and very good service staff in the entire property in particular Dhur and Joe. They are so helpful and extend the extra miles to even check for us luggage storage at the airport and at Queensbay Mall

Leisure Friends

10/10

Exceptional

11 Mar 2024

Justin

The staff were very friendly and approachable.
The swimming pool and gym was dencent and clean.
The only shortfall is complimentary bottles of water in the room.

Friends_and_family Family

6/10

Pleasant

03 Feb 2024

Carol

My only concerns were— no alarm clock in the room, hot water is somewhat cold for showering. Also there was no safe in the room so I put a sign on my door— do not disturb — so they don’t have to clean, but somebody opened my door while I was half asleep

Leisure

6/10

Pleasant

26 Dec 2023

Verified traveler

Good Location

I would have given it a 4 star if they had given us a king bed and 2 single beds as indicated during my booking 3 months ahead of check-in. We were given a King bed and a queen bed which is not appropriate for our family of 4 adults.

Although they managed to separate the king bed into 2 single beds ( in the bigger master bedroom), the queen bed ( in a very small room) was still positioned next to a wall making it inconvenient for us ( 60plus yrs old ) to get out of bed safely. It was a inconvenience for the older parents.

Location is very good as near to shopping malls and restaurants.

Friends_and_family Family

8/10

Excellent

18 Dec 2023

Jolene

I really love the location of the hotel, lots of famous eateries nearby. Room is very clean and well maintained. However, it can be very noisy in the evening till late, poor sound proofing. My bestie and I went for penang bridge marathon and couldn’t get a good nap before the run

Leisure Friends

8/10

Excellent

08 Sep 2023

Hanwen

环境挺好的，位置也方便楼下有很多吃的。但是有跳蚤……住的头两天没问题，第二天打扫过后，晚上睡一夜好几处被咬了。

Partner

8/10

Excellent

14 Aug 2023

Verified traveler

Good value!

Great location within walking distance to lots of good food and shopping. The hotel has a charming vibe in line with the cultural heritage of the area yet modern in its amenities. Rooms were quite small but functional and clean. Main complaint was lack of soundproofing. Could clearly hear doors slamming and people talking along the corridor; not great for light sleepers

Partner

6/10

Pleasant

08 Aug 2023

CHANGYONG

The check in was easy and fast. The staff was friendly and welcoming. Only thing to improve is to ensure to brief the guest on the facilities like where is the pools and gym and also the free coffee. We were not told of these until we went to found out.

Location is quite awkward. A little off from the many good foods (Kimberley street and Penang street). But overall still reachable. The plus point is there is a good local biscuits shop around and a supermarket nearby. Hin Bus depot is also within walking distance.

The lighting at the pool can be improve. Quite dark at night.

The Aircon in the room was not really controllable. We tried to set it at 25°C but after awhile, it automatically jumps back to default setting.

Overall renovation is modern and cozy. Gives a nice welcoming feeling at the lobby.

Leisure Family

8/10

Excellent

08 Jun 2023

Wan Yuan

Hotel room is clean. The hotel staff is friendly and helpful. Will consider again for next time.

Leisure Friends

8/10

Excellent

18 May 2023

Li Choo

Very good stay!! will come back again!

very new hotel, free coffee at the lobby any time of the day.very clean and walking distance to many places.

Only the aircon noise is a bit loud, maybe too powerful. Very good water pressure and PILLOWS were perfect!!!

Friends_and_family Family

8/10

Excellent

17 Apr 2023

Shi Hua

Soundproofing could be better.
Toilet sewage might require some proper cleaning as water was stuck for quite some time after shower

8/10

Excellent

28 Feb 2023

Verified traveler

Friendly and helpful staff. Good ambience

Clean, beautiful hotel with modern facilities. Convenient and peaceful area of town. Love it.

Add some fresh local blooms in the lobby will be more charming.

Some staff can be more discreet and lower her volume when she speak.

Business

10/10

Exceptional

11 Feb 2023

Chi Chong

The front desk staffs are super friendly and very eager to help. The rooms are nice and modern, the location of the hotel is excellent. Looking forward to my future stay here!

Leisure Friends

4/10

Poor

26 Dec 2022

Yu

I booked Executive Studio King. But the actual room was just a King room. Not Studio.
The actual room was totally different from the picture, so I asked the front desk what I booked. then they explained that the room picture is for a different room (of other hotel) because the hotel is new. I could not accept that explanation because what I expected was a room as described in a picture.

I did not book that room if I knew the actual room was that small and non executive.

The hotel wall is thin, I heard all the noises and talking outside.

Leisure Partner

8/10

Excellent

15 Apr 2026

Sergio

El desayuno, es más bien regular! No hay muchas opciones.
Estaba incluido en la reserva, y resultó que era solo para la primera noche y no para la segunda.
Nos exigieron pagar!

Friends_and_family Friends

8/10

Excellent

27 Feb 2026

WAI CHIU

職員服務態度良好且很友善，房間整潔，酒店位置方便，如汕頭街夜市大概步行數分鐘皆可到達。

Partner