Hotel Admiral

10/10

Exceptional

17 Feb 2026

Kerry

Excellent staff, friendly and helpful, clan rooms, lovely breakfast, good location.

Family_with_children

10/10

Exceptional

12 Dec 2025

Patrice

So quiet and clean!!

10/10

Exceptional

19 Nov 2025

Tony

Great staff from check in through to breakfast. Room always well serviced.

Business

10/10

Exceptional

18 Nov 2024

Alexander

Lovely

Business Self

10/10

Exceptional

16 Oct 2024

Lynda

Reception area was spacious with seating areas indoors and outdoors. The huge breakfast room was well-laid out and had many various options, and it had very efficient staff. There are two elevators that are larger than some other European hotels. The room was spacious, very clean, and the bathroom, also. The only negatives for us were the lighting in the bathroom is not adequate for viewing yourself in the mirror. There is a magnifying mirror on the wall, but the light above the sink is poor. There is a hair dryer but it constantly shuts itself off after only a couple minutes. Then you have to wait until it will work again. Our refrigerator was inoperable, but we didn’t need it and reported it to the main desk. The reception staff was outstanding! They gave us so many directions and explanations and restaurant suggestions that they made our experience in Paradiso memorable.

Leisure Partner

8/10

Excellent

23 Jul 2024

Katherine

The hotel was good. There's a lot of construction at the moment across the street (where our window opened out to) and so that is quite loud. They couldn't give us two room keys at check in because they had no extra keys and that made our first day very difficult (one must have a key to turn on lights in the room but my companion wanted to go out in the evening and with only one key, I was left in the dark). We managed to get another room key the next day when they replenished their key cards.

8/10

Excellent

21 Jul 2024

Srikanth

Good property, close to lake

Leisure Family

10/10

Exceptional

19 Jul 2024

Luis

Very nice place

8/10

Excellent

04 Jun 2024

Chance

This was a good hotel in a convenient location. The staff were quite friendly and helpful. For areas of improvement, the parking situation could be improved to reduce stress at check-in, being that the hotel requires you to make a separate request to get parking, even though the description says that parking is available (but it is not actually available unless you know that you have to make the separate request in advance because otherwise it is “full”). Luckily there was parking available in a separate parking structure just a short walk around the corner. Secondly, all of the pillows were miserably flat and uncomfortable in our room and also in our friends’ rooms.

Leisure Friends

4/10

Poor

03 Oct 2023

Aira Vida

Our stay was okay. It would have been better if staff were friendlier. Nobody informed me that we can register and use transportation for free since I paid for the city tax.

Leisure Friends

10/10

Exceptional

06 Aug 2023

janice

lovely place!!

Leisure Partner

8/10

Excellent

03 Jun 2023

Neil

Overall a fairly decent hotel in Paradiso which is about a 20 minute walk away from central Lugano.
We were staying for 4 nights and didn't have food here so our review is predominantly focussed on the room and staff.
The room was large which was nice but we had a glass headboard which was very strange and was quite worrying sometimes.
Coffee machine provided in the room is a great touch but to only provide 2 (TWO) capsules per day is very limited. Give them credit, when I asked for more I received them but c'mon people, this is a coffee loving country, guests will want a coffee in the morning, then when they return later in the afternoon as a pick-me-up, minimum 4 per day please?

Leisure Partner

4/10

Poor

20 May 2023

FATEMAH

Would have checked out if the booking was refundable, worst room I booked in Italy !! For the price paid! Definitely need to maintain the rooms by all means. The only thing that was good the lobby well maintained.

Leisure Partner

4/10

Poor

16 Jan 2023

Malcolm

Dissatisfied

Pros: Comfortable bed

Cons: Faulty Coffee machine flooded floor

Kettle with broken thermal cut off , unplugging from mains only option.

Television had no English Language channels other than CNBC financial news.

Plate glass 'curtains' trapped my finger between them and the ledge; still very sore 3 days later.

It would appear from one of the rooftop photos that you can see the lake. I didn't see it when I went on the rooftop.

Self

8/10

Excellent

07 Oct 2022

Aubrey

Value for Money Simplicity

Wonderful Breakfast variety and quality. Efficient plain clean operation

Business

8/10

Excellent

04 Aug 2022

Jose

Clean, good location, helpful staff.

Leisure Family

10/10

Exceptional

17 Jul 2022

Paolo

Awesome experience. We will come back for sure

Leisure Family

10/10

Exceptional

27 Jun 2022

Stephanie

Very nice hotel, located in front od a beautiful piazza full of good restaurants.
Comfortable, clean room. Excellent brrakfast and friendly staff.

Leisure Family

8/10

Excellent

19 May 2022

Anne

Nothing special. Just a easy place to spend the night.

Leisure Partner

8/10

Excellent

30 Mar 2022

MOHAMMAD

Clean, good staff, breakfast as well, negative points are the parking which have to be pre-booked earlier plus rooms have no closets. Other features are fine.

Business Self

2/10

Poor

30 Jan 2022

Gianna

If this is a 4 star hotel then Motel 6 is a luxury resort. What a disaster & a disappointment. The room was horrible. The floor boards were coming up in the bathroom from water damage, the bedroom looked worse than a college dormatory with chips of paint coming off the walls, there was damage everywhere! Worst of all was the bed... it was like sleeping on concrete. We both tossed & turned and woke with back aches. Also the neighbors in the residential building nextdoor were fighting and you could hear everything with the windows closed! The staff also didn't notify us ahead of time that parking must be reserved, so we had to find an alternative parking spot after a very long drive. The staff was nice, but the hotel room was definitely motel status. I can't find any reason why the Swiss would call this a 4 star instead of a 2.5. Sorry, I would have had better sleep in my car.

Leisure Partner

6/10

Pleasant

28 Dec 2021

Jeff

The staff was great and informative. Breakfast buffet was really good and service staff was very accommodating.
Our room was dated and past years renovations were poorly done. Multiple obvious plumping changes in the bathroom. The bathroom has experienced so much water damage that the flooring is very bowed. Some areas need better cleaning. Moldy calking and grout in bathroom.
Indoor pool area however, was clean and well maintained.

Friends_and_family Family

10/10

Exceptional

17 Dec 2021

James

Best hotel in Paradiso!

Excellent! This is my favourite hotel in Paradiso, exceptional service & clean spacious rooms. They offer a very good breakfast buffet selection, much more choice than other Swiss hotels. There is secure underground parking, at additional cost. You are located very close to Lugano centre so it’s easy to walk to the lake from from the hotel. Definitely recommended!

Business

10/10

Exceptional

19 Nov 2021

Hazel M

Paradiso in Switzerland

Great price, perfect location, excellent room, welcoming staff, pet friendly all good stuff

Self

10/10

Exceptional

18 Nov 2021

ALFRED

Excellent hotel in a great location

Leisure Family

6/10

Pleasant

18 Sep 2021

Harm

Good room, poor service

Checkin was troublesome. Slow and inflexible. Room was clean and complete. Breakfast was poor. Staff unfriendly.

Friends_and_family Family

6/10

Pleasant

02 Aug 2021

Yohan

Good location

Good location, overall good hotel, the family room are a little small for 4 though

Friends_and_family Friends

10/10

Exceptional

05 Jun 2021

Benjamin

Great for furry friends

Great location, super pet friendly even had treats and and bowls waiting in our room. The breakfast was also fantastic.

Partner

6/10

Pleasant

02 Jul 2020

Seb

Welcome to the hotel could have been better. We could have been given advises as per places to visit.

Leisure Partner

10/10

Exceptional

03 Jan 2020

Ioan

Great hotel

very big and confortable bed. Breakfast is great and very reach. Personal from reception is very kindly. Area is great near lake.

Business

2/10

Poor

01 Sep 2019

izzat

Two star hotel

Total disappointment from walking in to walking out , the reception not welcoming felt like we were a burden . Parking told to park in public parking area . Nice shampoo and conditioner bottles on front desk - don’t be fooled into thinking that’s what you get in the room ? You need your own or use the generic squeeze bottle that is all in one . The room was basic no frills and not really clean , bathroom is out of date with mould and rust apparent. Doors and room not sound proof so the smell from breakfast reached our floor and into our room. We checked out and that was chore as we had two rooms and seemed to confuse them, then put out bags into car and returned to eat the breakfast included and that caused the manager to wave her arms like we should not have done so , I asked why it’s a problem and they said it’s not . As I said absolute amateur service and only a one or two star hotel. Nothing more.

Partner

2/10

Poor

23 May 2019

Diccon

Don't stay until the building work is finished

It could be a nice hotel but at the moment is ruined by noisy building work and very poor service. I asked for a quiet room and was given one beside the lift and directly opposite the big building site next door. No sleep either from noisy guests coming and going or an early start to building work. The next day I asked to be moved, and they gave me a room directly beneath the renovations going on to the hotel itself. Drilling and hammering all day so i got no work done. And the staff really didn't care at all.
The room itself was fine and the breakfast nice. But I wouldn't stay here again.

10/10

Exceptional

10 Mar 2019

PADMA

It was very clean and well maintained. Staff are very friendly and helpful.

Business Self

10/10

Exceptional

15 Feb 2019

Piyush

Excellent and great people within the hospital

The most aspect of the hotel is their people. They are very nice and helpful. They provide clear information and greet you with a smiling and revitalising face. If there was 7 star for people - I would give that to the people here

8/10

Excellent

30 Sep 2018

Paul

Nice hotel friendly staff

The hotel is nice with a good breakfast and it has a small fridge in the room would of liked a kettle for the morning. The staff are excellent very friendly and helpful. Nice rooftop area even has a pool for the summer. Handy for the fanicular or hike up San Salvatore and a nice walk into lugano along the lake. You also get a discount pass with free bus travel in the region. Rooms are basic but a good quiet location and a decent breakfast.

Partner

8/10

Excellent

20 Sep 2018

Roy

My 1 Night Stay

Very nice & modern. Close to the hype but on side rode so no view of Lake. But all good. Breakfast was hella good!

6/10

Pleasant

14 Aug 2018

Khaled

Very good location, next to bus stop, steps away from lake. Front desk not professional, made several mistakes, and gave us a hard time to fix them, they were rude and impatient. Rooms were very clean and comfortable, breakfast was nice too.

8/10

Excellent

11 Aug 2018

Verified traveler

Very nice and within walking distance of the center of Lugano. The reception staff didn’t know the answers to most of our questions about how to get to places, which was frustrating.

6/10

Pleasant

23 Jul 2018

Art

Property is an old Holiday Inn converted to Admiral. It is very dated and felt congested. Eight Euros from train station. No courtesy hotel shuttle. Location is 5 min. walk to Lake Lugano and next to the Funnicularo. Included breakfast was typical of continental variety plus egg omlettes made to order.

If staying ask for Ticino card (free) that will give you free public transportation in the entire Ticino region.

10/10

Exceptional

24 Jun 2018

ALM

House keeping left cups uncleaned.
Every thing else was excellent

10/10

Exceptional

18 Jun 2018

Verified traveler

traveling thru Switzerland

Hotel with made to order breakfast, large rooms, swimming pool indoors and on roof, though did not use either.

6/10

Pleasant

04 Jun 2018

Verified traveler

No complimentary coffee?

Somewhat disappointing as the room had no coffee making facilities. When requesting for a kettle, staff advised that getting one was a special arrangement.

Family

8/10

Excellent

16 May 2018

Verified traveler

Convenient business travel

very convenient and simple. Breakfast was a little crazy and so busy the 2 of us couldnt get a table sat together

8/10

Excellent

01 Mar 2018

Alexander

Met expectations!

Clean spacious and modern rooms. Nice choice for breakfast including options on some days for fresh omelettes and pancakes.

10/10

Exceptional

28 Jan 2018

Verified traveler

Good hotel

room nice, breakfast ok, reasonably central, Wifi requires registration though which i ended up skipping

6/10

Pleasant

12 Sep 2017

David

Lovely Lugano

Room sold as 2 Queen beds but were actually 2 single beds. Hotel very clean and nice. Additional taxes applied resort and town visitor plus €10 per night for car park. Stunning area 2 min walk to lake and 15 min walk to town centre.

Family

8/10

Excellent

18 Apr 2017

Roman

Value for money

Given the high prices in Lugano, this stay was excellent value. The hotel has a parking at CHF10/night, but we didn't use it because the first night was full and we found easy on street parking (and free). Good breakfast, from 7 am. The room is very big, and the bathroom as well. We needed assistance with the fridge and the TV remote and everything was solved. We would return for sure if we go back to Lugano.

Partner

6/10

Pleasant

30 Jan 2017

Igor

Decent hotel in Lugano. Some facilities closed

We had an OK experience at this hotel. The staff was great but the hotel is doing some work on the pool/fitness/sauna and for a 4* hotel we had access to nothing else that our room. The location and the room are ok but we got this hotel with a blind booking by expedia with no breakfast and was not a good deal. The surcharge for breakfast is 20 chf per person and it is worth to include it in your reservation.

Extra cost for parking and taxes to be paid at the hotel. Terrace and funicular nearby closed until march due to low season

6/10

Pleasant

31 Oct 2016

Verified traveler

Ok for a short stay...

The hotel is a bit far from city center where are located most of the restaurants for dinner. Went to reception in the evening and asked for one blanket but there was only one staff member available who promised to bring one to our room 10 minutes later once the second employee is back. After more than half an hour waiting we gave up and told the reception that it was not needed anymore. Sound-proofing of the rooms could be clearly improved. Breakfast was very good apart from fruits, just a few options... Underground parking will cost you another CHF 10 per night

Partner

8/10

Excellent

24 Sep 2016

Verified traveler

A good hotel in a very good location. Swimming pool was good. Breakfast was very nice. Car parking good and room a fair size room.

8/10

Excellent

10 Jun 2016

Dick

It is a nice hotel.

Nice buffet breakfast. Good location to through public transportation to anywhere. Nearby with supermarkets and restaurants. 5 minutes walk to Lugano lake front.

But, 4 new construction sites in Paradiso at 2016. I suppose all the constructions will be completed on 2018. Therefore, a little bid dusty problem will be occurred during your stay.

6/10

Pleasant

22 Sep 2015

Juliet

Bad Experience

Booked the hotel for 3days 2nights. We were pleased with the service till we encountered a very unpleasant breakfast experience with an Italian waiter. On 18-Sep, We walked into the restaurant and went straight to an available table for breakfast just like the rest of the hotel guests ahead of us however this Italian waiter age between 35-45 stopped us and told us to wait outside. Not sure why he didn't do the same for the rest. My first suspicion was he's being racist as we are Chinese. Anyway after 8 minutes a waitress saw us and told us to sit on the table which we had initially wanted to sit. Throughout our breakfast we notice that the Italian waiter will ask every guests except us if they would like coffee. Finally when my sis managed to get his attention he simply put up his hand and told us to wait. Anyway we had our breakfast without any coffee.

The second day of our breakfast was great and we are very impressed by the service of this much younger waiter. His attitude and service is excellent.

Family

2/10

Poor

20 Sep 2015

Ahmed

Bad experience

Room smelled like urine. AC wasn't working and when I asked the front desk, I was told only the fan is working and if the room is hot, open the window.
Wi-Fi is useless as it is very slow and takes a minutes to open a webpage.
Parking garage is very small and tough to move around it even with a small car.
Upon asking for electrical adapters, I was charged 50 euros as a deposit.
The breakfast was an utter disappointment. There wasn't variety neither was the quality of the available food. No one was there to serve us even coffee. I will never stay there again neither recommend it to anyone.

Partner

6/10

Pleasant

12 Sep 2015

Verified traveler

It was okay

Good location to the lake and about a 10 minute walk to Lugano. Hotel a bit old but room was clean. Breakfast was limited in choice and probably not worth paying a lot extra for. Okay for a night away but probably not for a week.

Partner

10/10

Exceptional

05 May 2015

Verified traveler

Good location, good price

Good location, only 3 minutes walk from Lugano-Paradiso train station, 1 minute to San Salvatore funicular and 3 minutes walk down to lake. Walk to downtown Lugano is approx. 15 minutes on beautiful lake promenade. Our hotel room was very modern and clean and the staff was very friendly. Great hotel for a good price.

Partner

6/10

Pleasant

19 Sep 2014

Verified traveler

Rooms were like an office

We had 2 lights not working so the room was very dark. It felt quite bare since it was spacious and had only a bed an an office-like table. We weren't disappointed since it didn't cost too much but I wouldn't stay here again.

Family

8/10

Excellent

05 Jun 2014

pshah

Value for Money!!

This hotel is comparatibly cheaper than other hotels at prime locations considering Lugano is expensive to stay. Decent rooms but a little small. Little away from main area but easily accessable by Bus. Bus stop and grocery store just a few steps away.

Family

6/10

Pleasant

14 Apr 2014

Damian

Lugano

Why is wifi always such a chore to access?

Partner

8/10

Excellent

27 Mar 2014

Morgan

OK

Only disappointment was the room was a bit cold, and when we asked for an extra blanket they didnt have any.

Apart from that, the room was tidy, and the location close to the motorway exit and the lake.

Family

6/10

Pleasant

02 Dec 2013

Prits

Nice hotel close to the lake

Small room but nice modern interior. Flooring was nice as it didn't turn cold considering it was 1 degree celcius outside in Nov end. Shower cubicle was flawed and water used to flow out on the floor outside the cubicle.

However, the location is strategic as its a 5 mins walk to gorgeous Lake Lugano.

2/10

Poor

12 Oct 2013

Verified traveler

Literally the worst hotel I have ever stayed at.

Cancel now. Seriously. It was a disaster.

6/10

Pleasant

02 Jul 2013

Verified traveler

Wow Service

It was a nice and a pleasant stay - will do recommend to all friends and family

8/10

Excellent

09 May 2013

FC

good location

Good location, less than 5 mins walk from the train station.The hotel lobby was under renovation, others are fine.

6/10

Pleasant

04 Jan 2013

Verified traveler

Good location, but not a 4 star hotel

Though described as a four star hotel, it is more like a three star hotel.
The rooms were modern, but with little storage room.
THe breakfast was overpriced.
Internet was not working.

Partner

10/10

Exceptional

02 Nov 2012

dtk

Within walking distance for the town centre

Very helpful staff and the hotel was in very good condition, it was a very pleasant stay in a unique Swiss/Italian city. Where else can you find Palm Trees in Switzerland?

Family

10/10

Exceptional

29 Jul 2012

Linda

Excellent hotel

Everything about this hotel was great. The desk staff was helpful. The location was a short walk from the lake and some nice restaurants as well as the St. Salvatore funicular. The pool on the roof was a nice extra. Take bus # 2 in the direction of Paradiso from the train station. The ride was under 10 minutes and has 2 different stops right near the hotel. There's also a grocery store right nearby for supplies.

Family

6/10

Pleasant

17 Jul 2012

Marcus

OK

This was disappointing hotel, while in a ideal location, the rooms were dark brown walls, really depressing. To use wi-fi it was 22 euros for 24hrs, there was free internet in the small hot booth, Waling distance to the Lake, nice restaurants around for a inexpensive breakfasts etc. Hotel just to sleep in.

8/10

Excellent

17 Jul 2012

Verified traveler

Good hotel for family

The information on website about hotel not complete need more to be clear for guest

4/10

Poor

03 May 2012

Verified traveler

Would not stay there again

Not the best location, unreasonable price for such a hotel. The hotel is undergoing renovation and accept guests at the same time. Rooms are very old and amenities leave much to be desired.

2/10

Poor

26 Apr 2012

Fuad

Nothing. Never will back to! Strange! There is no normal internet connection yet and seems to me Holiday Inn brand glued by accident. Not for that money they charge for!

Family

4/10

Poor

06 Apr 2012

Verified traveler

Generally ok

Will not recommend unless looking for a low budget hotel just to keep your things and sleep while you visit

10/10

Exceptional

11 Feb 2012

Verified traveler

good deal

deal with respect and quick response to any comment

4/10

Poor

15 Jan 2012

Paul

The room was very cold. I was told the air conditioning unit did not blow out heat, although it
had heat settings. The room had a radiator under
the window that was barely warm. I was offered another room but the temperature was just the same. Stangely it was warm in the corridor outside the room. If you want to be warm in you room during the winter, I would not recommend this hotel

4/10

Poor

23 Oct 2011

ANDREA

HOTEL IS OLD

Beside the Staff that was extremely professional, the hotel is very old and needs a total re-fit.
Does not match with the brand expectation.

2/10

Poor

21 Sep 2011

Verified traveler

Holiday Inn Lugano

Unfriendly, unhelpful staff. Massively overpriced. Not a 4 star hotel!!!

4/10

Poor

27 Jul 2011

Verified traveler

Great location- close to lake lugano and main attractions but hotel needs to be redone. Rooms look old and there is no safe in the room. Nice service

8/10

Excellent

20 Jul 2011

Verified traveler

Lugano Holiday Inn

It's nothing fancy, but it served as a great home base for walks to Lugano. The hotel is not really much to look at (it's a rectangular gray building), but our room was clean. The rooftop pool was the best part -- it was very relaxing to swim in and the view was SO BEAUTIFUL, except that section of Paradiso had a lot of construction going on, so we were surrounded by cranes. The breakfast buffet at the hotel was expensive, but there is a grocery store up the street. We found the place to be expensive for what it is, but having booked it through Hotels.com and paying in advance, we probably saved 30%.

8/10

Excellent

16 Mar 2011

Nick

Good value.

An easy bus ride (Nbr 2) from the railway station, and not far from the lake, I found the location to be fine on the south side of the bay, but a healthy walk to the historic centre. The hotel is being refurbished in August 2011 and it does need it - it is clean but tired. Staff were nice and very helpful, and the basement pool and sauna were excellent. As this hotel was one third of the price of the conference hotel, it was excellent value. You need to be careful eating out in Lugano as it is easy to run up a £70 bill each, in the restaurants, with wine often at £30/bottle.
The bus to Milan is 48 euros return and takes 75 minutes, from the railway station.

4/10

Poor

22 Sep 2010

Martin

does not compare to US Holiady Inn

Location is great .. but overall the hotel is pretty \"old\" and the rooms are very small. The internet speed resembles 1998 and for breakfast be prepared for long waits for your coffee as they seem simply overwhelmed when half the room is full of guests (so allow plenty of time if you have morning appointmenets). if you are a runner bring your sneakers, the lake is 100 yards away and allows for a nice short 2.5 mile run along teh lakeshore to the city park and back

4/10

Poor

01 Sep 2010

Janice

too far away from the city center and not a 4 star hotel.

This was our first time to Lugano. Love the city but the Holiday is too far away from the city center and everything there is to do. This was not a 4 star hotel. The room is small and the elevator took for ever to show up and would only hold 2 people at a time. Way too small. The morning breakfast was expensive and not very good. I did like the bar in the evenings and the bartenders. very nice and helpful.

10/10

Exceptional

30 Jun 2010

Ralph

I'd stay here again!!!!

Good parking in the garage. Hotel is older but highly acceptable. I would staye here again without any hesitation. Especially since most other hotels in the same area are 2 to three times the price, and knowing Europe, much worse.

In this area of the city there are great coffee and pastry shops. There was a pizzaria open late that the clerk directed us too that was friendly and had great food.

10/10

Exceptional

26 Apr 2010

Verified traveler

Courteous service, modern and clean room, renovated bathroom, crips thick white sheets and comfy pillows.Immaculate! Only negative: continental breakfast not great.

8/10

Excellent

24 Mar 2010

Karen

A bit far from city center

The hotel was comfortable and clean and the staff was helpful. The breakfast was great! My only complaint is that the name \"Lugano Centre\" is a little misleading. The hotel is actually located in the Paradiso area of Lugano, which is a 20+ minute walk from the main train station and the downtown area of Lugano. A bus was very helpful in getting to and from the train station.

Partner

2/10

Poor

16 Feb 2010

ManxTraveller

Great Hotel for business or leisure

Nice and clean hotel, friendly staff

6/10

Pleasant

06 Jan 2010

Ajay

Lake Lugano

Fantastic little town! Veru peaceful and relaxing. A few attractions were closed (Dec might have been out of season) but still plenty to keep busy with the shoppping centre, historical sites and lake walks.

Holiday Inn Hotel a little dated. Did offer swimming and fitness facilities as part of your stay so this was useful.

A little expensive for food and shopping. I would suggest look at a few restaurants before deciding where too eat!

Partner

4/10

Poor

09 Oct 2009

Verified traveler

Take my advice , STAY AWAY !

Being part of a tour from the USA , we were promised 1st class accommodations , it didn't happen . Luckily our stay was for only 2 nights ( 14 oct 09 ) .
Carpets are worn and dirty . The shower drained slowly therefore water was ankle deep when shower completed .
The people working ( desk and housekeeping ) I must admit were friendly and helpful .
I have reported my disappointment to our tour operator .

2/10

Poor

23 Sep 2009

MacCallum Family

How this hotel got four stars is beyond me.

The standard of this hotel was two stars at best. the rooms were small and very basic, the hotel was in need of a total refurb. The paper was peeling off the walls and the carpets were badly stained and worn.

10/10

Exceptional

09 Sep 2009

Sharon

Great hotel in Lugano

Holiday Inn Lugano was one of the more affordable hotels in Lugano. It offered all the amenities expected of an American hotel (lift, cable tv, fairly large bathroom). Parking was 20 CHF and the hotel was a 15-20 minute walk to the city center. Recommended.

8/10

Excellent

07 Aug 2009

Verified traveler

Great location close to Lake and Mt. San Salvatore

The hotel was nothing special but close to the finicular that takes you up Monte San Salvatore where you can hike and just see how beautiful the area is. It is absolutely beautiful. The hotel was clean and one of the better priced in the area. This area is relatively expensive. Dinner in a sit restaurant approx. $50pp + tip. Pizza pie approx. $30 with no toppings. McD's cost about $25 for a single hamburger dinner for 2. On the lake you can rent great boats pretty cheap. Be warned mostly everything is closed on Sunday.

6/10

Pleasant

27 Jul 2009

Ernie

Not Impressed

Hallway rugs were in awful shape with ugly stains in all areas.

6/10

Pleasant

06 May 2009

Verified traveler

Too expensive for what it offers

Very basic for the money you pay for it.

8/10

Excellent

27 Apr 2009

Paul

Competent and comfortable

Competent and comfortable hotel in an agreeable lakeside city. No lake view, but a good situation in the Paradiso end of the town. Four-star accommodation, lifts, bar, restaurant, swimming pools. Reasonably spacious rooms, looking just a little worn. Good breakfast. Genuinely helpful staff.

8/10

Excellent

26 Feb 2026

Lenaig

Todo bien excepto la regulación de la temperatura

6/10

Pleasant

18 Jan 2026

Michael

Der Empfang war freundlich und speditiv. Leider ist das Hotel etwas in die Jahre gekommen was man sehr schnell bemerkt, aber für den Preis in Ordnung ist. Was uns wirklich gestört hat war die hellhörigkeit der Räume was einen gesunden Schlaf nicht wirklich ermöglicht.

Friends_and_family Friends

10/10

Exceptional

18 Jan 2026

Kevin

War super und das Zimmer war sehr sauber

Partner

10/10

Exceptional

11 Jan 2026

Andrew

Friendly and helpful staff at reception, comfortable rooms and good location.

Friends_and_family Family

8/10

Excellent

10 Jan 2026

Silvana

Personale cortese

Friends_and_family Family

10/10

Exceptional

30 Dec 2025

Ugur

Schnell, Sauber, Freundlich

Friends_and_family Family

10/10

Exceptional

29 Dec 2025

Petra

Das Personal ist sehr freundlich und gästeorientiert.

8/10

Excellent

29 Sep 2025

Valerie

Hôtel moderne un peu loin du centre-ville mais la balade à pied est sympa. Piscine sur le toit minuscule et malheureusement des personnes incorrectes éclaboussaient partout et criaient. Piscine intérieure froide . Un peu cher pour les prestations

Partner