ibis Styles Jakarta Airport

6/10

Pleasant

26 Mar 2026

William

Their morning breakfast is to die for it is all Filipino foods. Highly recommended.

Self

8/10

Excellent

03 Mar 2026

Jodie

Overnight stay Close to the airport Friendly staff good service Amenities ok Enjoyable for a night

Friends_and_family Family

10/10

Exceptional

19 Feb 2026

Paulina

Quick check in, room okay, clean.

8/10

Excellent

09 Jan 2026

Windradi

Great service and cozy room close to the airport. But we ended up not using their airport transfers services because their schedules doesn’t suit our flight time.

Friends_and_family Family

8/10

Excellent

25 Nov 2025

Gabriela

Thanks¡

10/10

Exceptional

10 Nov 2025

woojin

Well maintained hotel. Staffs are very nice

6/10

Pleasant

05 Oct 2025

Louis

Staff very friendly

10/10

Exceptional

26 Sep 2025

William

Staff helpful and knowledgable about their hote ll

10/10

Exceptional

21 Sep 2025

Matthew

Great staff. Breakfast foods could have been hotter some things cold

Leisure Self

8/10

Excellent

25 Jul 2025

Nevita

Convenient location just within 10 minutes from the airport, and the airport shuttle service made it easy for our early morning flight. The room was clean and comfortable. The staff was helpful with our luggage, which made our stay even smoother. Great option for travelers needing a quick stay near the airport.

Friends_and_family Family

8/10

Excellent

22 May 2025

Yutaka

Returned customer. Good location, well-prepared cozy room equipment, and quite.

Business Self

8/10

Excellent

21 Apr 2025

Ullman

The area it’s not looking clean

Leisure Self

10/10

Exceptional

19 Feb 2025

Wiliam

Good professional service

Business

8/10

Excellent

16 Feb 2025

Eric

Reasonable price close to the airport. Nowhere to walk in the neignor hood. Surrounded by very busy roads.

Leisure Family

10/10

Exceptional

10 Dec 2024

Alri

It’s a nice stay for transit purpose. Close to the airport and they have shuttle service. I would stay here again. The staffers are helpful and kindly.

Business_and_leisure Self

4/10

Poor

21 Nov 2024

Xin

The hotel is full of dust. Not clean at all. Will never come back.

Leisure Family

10/10

Exceptional

28 Oct 2024

Jamar

10 minutes away from the airport. Property had a live band at dinner during a week day. In house restaurant offered all you can eat buffet dinner. Hotel is clean. Their gym could use some cleaning and equipment maintenance.

Leisure Self

10/10

Exceptional

26 Sep 2024

Isolina

This property was great, staff were great. Area was really busy but that is possibly normal near the airport.
My only negative is I tried to contact the property multiple times prior to our arrival to organise transport from the airport but never received a response. We ended up having to pay a driver to take us to the hotel when we arrived at a further cost to us only to arrive at the hotel just after the free shuttle bus which was disappointing as we were never told about the bus or where to catch it from. Other than that he hotel was great.

Leisure Partner

8/10

Excellent

16 Sep 2024

Laura

.

8/10

Excellent

10 Sep 2024

Faridah

Close to the airport

8/10

Excellent

28 Aug 2024

Ronnie

Shuttle from and to airport is excellent.

Lack of walking distance dining, and the routes/traffic is terrible

4/10

Poor

24 Aug 2024

Wade and Denise

Air conditioner was terrible and room was very hot all night. Bed and pillows were uncomfortable, but otherwise very clean and decent facility. Just didn’t get good sleep due to uncomfortable bedding and hot room.

Business Self

10/10

Exceptional

10 Aug 2024

Peter Nigel

Close to the airport

Leisure Partner

6/10

Pleasant

19 Jul 2024

Sandra

It has been 5yrs since I stay in this hotel. Staff, food, location are perfect. Property was very well maintained but last week, I can see it is in need of better maintenance (eg. cabinet door cannot closed properly, tray liquid damage needs to be replaced, floor in bathroom crack)

Leisure Self

2/10

Poor

07 Jul 2024

Iouri

Praperty don’t care about bed sheets, dirty pillow, old blood spots on bed sheet.
Don’t recommended this hotel.
Minimum compensation… - transfer to airport pn hotel own car.

Leisure Self

8/10

Excellent

17 Jun 2024

Aan

Nice and clean hotel. Love it. Close to airport and free shuttle.

Leisure Self

8/10

Excellent

29 May 2024

Munandar

Room is clean,service staff is good.
Maybe Varieaty of breakfast menu need improved

Leisure Self

10/10

Exceptional

19 Apr 2024

Luis

Excellent Service 5++++

The Hotel staff is Amaizing friendly, the food great sometimes little spicy but great If you are from the US Breakfast is not American style Breakfast looks like more like brunch starting at 3:00 til 10:00 AM for those who flight early in the AM or going out to explore Jakarta. I got some garments clean and they were folded neatly and pressed

Self

6/10

Pleasant

19 Apr 2024

Sienna

Good for an airport hotel. Pool area is very mosquito-y and there is poor air circulation so it smells heavily of cigarette smoke. Food is okay, pricey for what it is. Shuttle is NOT consistent. Different staff will tell you different information about the schedule. Air con in room was good enough but noisy at points in the night. Shower temperature fluctuates A LOT so be careful. I kept it fairly cool to avoid being burned during the heat flashes. Probably would not recommend to a friend, but it was good enough for one night before my long flight back to The States.

Self

10/10

Exceptional

05 Apr 2024

Luis

Service of excellence

Excellent service only problem is no ice machine and no refrigeration units on rooms for someone like me carrying insulin 100% of the time is a hug problem. But overall the people are super professional friendly they listen to your concerns and TRY to assist you

Self

2/10

Poor

03 Apr 2024

Sartono

I stayed at some hotels for my traveled. This hotel is the smallest, tiniest, and very uncomfortable. Room space is so tiny, can't open my 2 big lugage in the same time, no space! AC is not working, just worked as a fan instead. So the room temp was really hot.

Reported the problem, just 1 time tehnician came and nothing fixed, no change room also. So i have to bear with the worst 3 nights there, I can't sleep because of the room temp. I paid online in full when booked the hotel, so i can't move/cancelled the stays.

There was no excitement for their foods too .. just like home amateur cooking, salty or no taste at all, not like a hotel class food standart.

Business_and_leisure Family

10/10

Exceptional

02 Apr 2024

Syafril

The best

10/10

Exceptional

24 Jan 2024

Judith

Close to the airport, which was great after a long flight.
The bed was really, REALLY comfortable!
Breakfast was amazing! There were sooo many delicious options.

Leisure Partner

8/10

Excellent

10 Jan 2024

William

Close to airport

Leisure Partner

10/10

Exceptional

22 Oct 2023

Joseph

All was just fine . Easy to get to.
Nice buffet breakfast.
Shuttle to and from the airport is posted in the hotel, but not on the website . It should be as well as the pick up location at the airport.

Business

8/10

Excellent

19 Oct 2023

Verified traveler

Another night before a morning flight

Standard room; food okay; clean enough.

Shuttle bus still at limited times and still too many people trying to use the morning shuttles. Hotel should stop being so cheap and run more shuttles. The buses are already there, as are the staff to drive them, so provide the hotel to airport shuttle more often. This is the one key thing for a successful airport hotel: easy access! Ibis Styles has the perfect location for access, but then runs shuttles infrequently???

Self

8/10

Excellent

19 Oct 2023

Verified traveler

Standard airport hotel

Ibis Styles is fine for an overnight stopover before flying out of Jakarta. It’s not really near anything except other hotels and the airport access road. Go there, sleep, leave.

Food is okay. Room is generally okay, but bathrooms are slowly looking in poorer condition every time I visit.

Main issue is the airport shuttle doesn’t run frequently enough. It’s always full because the hotel is skimping on its service. It also uses the one same shuttle bus for guests from the adjacent Ibis Budget so of course every service is full. Just run more shuttles, more frequently, and this place would be perfect for a relatively cheap and easy airport hotel stay.

Business

10/10

Exceptional

19 Oct 2023

Roger

Good middle class hotel. It has everything needed for a comfortable stay.

Business

10/10

Exceptional

15 Sep 2023

Sarah Abdel

Great little hotel to stay at for 1-2 days for a layover. We were able to check in late (2am) with no problem. Check in was quick. We missed the last shuttle bus to the hotel but we were able to order a ride through Grab for about 90,000 rupiah. Air conditioner works well. The showers were a little bit dirty and the bed is not the most comfortable in the world, but definitely beats sleeping on the airplane.

Leisure Partner

4/10

Poor

03 Sep 2023

KUSTANTI

The First my experience stay in hotel come to room inside room is dirty and smelling ,look the bed cover and sheet they not change. I’m go to the reception to complain and change the room. Change the room but pay 1300¥ but ok.never stay here again.

Leisure Family

6/10

Pleasant

28 Aug 2023

kian wei

Ok

8/10

Excellent

27 Aug 2023

Stuart

They keep the room clean and closed distance to the airport for transit flights. The only downgrade is they don’t answer the phone when we trying to contact regarding the shuttle pick up which cost us time and money, luckily there’s taxi nearby for our early departure since the shuttle schedule is an hour early or 30 minutes later from our schedule.

Leisure Family

4/10

Poor

20 Aug 2023

SANDJAJA

The bathroom has a very bad smell to the entire room. Something wrong with the plumbing

Business Family

10/10

Exceptional

11 Aug 2023

Brian

Clean, quiet, close to airport. Decent hotel restaurant. Friendly staff.

Leisure

6/10

Pleasant

20 Jul 2023

Rosetta

Fine for a night, but not especially nice. Area around the hotel is not nice.

Business Self

10/10

Exceptional

25 Apr 2023

AJAY

Ideal location and easy access from airport

Business Self

10/10

Exceptional

22 Apr 2023

ADIL

Coffee is excellent at the lobby

4/10

Poor

03 Apr 2023

agnes

Grungy and uncomfortable

You get what you pay for, that is for sure. We only spent one night at the hotel to catch a six o’clock flight home. They also have airport shuttle and that is our main purpose. If we have to stay more than one night we would have to find another hotel.

Partner

10/10

Exceptional

13 Feb 2023

Agnes

it was a good short stay before going to airport to catch morning flight

Business_and_leisure Self

8/10

Excellent

13 Feb 2023

Vernier

The security was helpful in assisting with taking the bags upstairs and bringing them down stairs. The night clerk was polite. The bus driver dropped us to the wrong terminal. I give it an 7 out of 10.

Leisure Partner

8/10

Excellent

23 Jan 2023

Jaenatte

5 mins ride to airport

Leisure Family_with_children

8/10

Excellent

20 Jan 2023

Cheng Yu

Nearby CGK Jakarta airport, it needs around 15min Taxi drive to get around, I was too naive to think I could get to hotel by walking. very clean and comfortable. only stay one night to transfer.

Leisure Self

8/10

Excellent

25 Oct 2022

Kelly

October 22, 2022-The breakfast buffet was excellent and a great reason reason to stay here. They serve breakfast from 3am-10am which was perfect for catching early morning flights or if you arrived late and wanted to sleep. The menu for lunch and dinner is expensive compared to other places in Jakarta but the food is very good. There are no alternate dining options nearby.

The pool area was under construction which was disappointing as that was one of the reason we chose this hotel. There is nothing to do near the hotel and no outdoor area or gym.

It is very close to the airport(10 minutes) for drop off prior to flights. The shuttle is free but only goes once every 2 hours starting at 4am through midnight (4am, 6am, 8am,10am etc). The pickup from the airport is approximately 30 minutes after it departs the hotel. The pick up location was difficult to find as it is at the east end of Terminal 3 near the parking garage.

Rooms were clean and updated. The lobby was nice and the bar serves good drinks. It was a great choice for passing through Jakarta.

Leisure Friends

2/10

Poor

13 Oct 2022

Ralph

They left us at the airport...no shuttle

Business Family_with_children

4/10

Poor

12 Oct 2022

Chantal

I was pretty disappointed with my stay here. And for the 9 hours I was there it shouldn't have been this disappointing.

I couldn't find the shuttle bus at the airport and was super confused by their emails. It's almost as if they were explaining it to someone who should know all the areas they were speaking about.

I ended up in a taxi there which was super sktchy and unforgettable.

Checking in took a long time. The. After I had checked in they gave the same room number to other guests who were trying to get into my room later on.

The staff were polite and kind.

The room was way smaller then expected. Honestly the lobby didn't really match what was in the photos.

The room was clean.
I slept poorly all night.

Breakfast was fine.

I don't know. I feel like maybe I would give them a second chance. Some of these mistakes happen.

Leisure Self

2/10

Poor

29 Sep 2022

sudarsono

Not well maintained by management

Stay at romm 857, air conditioner not working properly. Used to be my very favourite hotel, but it s not well maintained now. I will avoid next time

Business

10/10

Exceptional

26 Sep 2022

HANDI

good hotel and close to the airport also

Leisure Self

4/10

Poor

20 Sep 2022

Nabil el andari

Terrible.

Don't stay here.

Horrendous communication for over a week on arrival.
No shuttle bus.
Took an extortionate taksi.

Would not recommend at all.

Book elsewhere

Business Self

6/10

Pleasant

14 Sep 2022

Michael

Property is very run down and is under much needed renovation. Room felt dirty and though it was a non-smoking room it smelled strongly of smoke.

The staff was very helpful and friendly

Leisure Family

2/10

Poor

13 Sep 2022

Ruben

Very bad service

Lack of staff, Delays to everything
- check in took over 20 mins despite having pre booked
- service desk was useless, queue to get simple questions addressed ie number of restaurants, hours etc
- only 1 of the 4 lifts was working for a period of the stay
- over 1hour to serve the food after ordering meal at the restaurant, despite many urges for expediency

Business

6/10

Pleasant

26 Aug 2022

dylan

Pool out of action

Self

10/10

Exceptional

12 Aug 2022

Diana

Staff are very accommodating. Great free breakfast. Like that an airport shuttle was available.

Business_and_leisure Self

8/10

Excellent

08 Aug 2022

Alfred

This hotel is good for an overnight stay while transiting in Jakarta. Small but comfortable.
On the poor side, the shower water temperature fluctuates from cool to extremely hot non stop.

Business_and_leisure Self

2/10

Poor

07 Aug 2022

Edmund

We were given rooms with dirty beds that were never made. The rooms also had a deep mold smell. The good part is the desk person changed us to rooms that at least had cleaner beds.

Business_and_leisure Family

4/10

Poor

19 Jul 2022

sergio

although the property is adjacent to the airport, it was a very long taxi ride through very sketchy side streets and alleys. it was a 30 min drive despite being located next to the airport

Leisure Self

8/10

Excellent

14 Jul 2022

Dewi

Transit hotel

The hotel served its purpose but little run down. Extra cleaning and upgrade for the room needed to be do e

Friends_and_family Family

8/10

Excellent

13 Jul 2022

Alan

The shower was unregulated it would cool the boiling hot with no controls almost scalded myself not nice

Business Self

8/10

Excellent

30 Jun 2022

Divya

Decent for a stopover if you have time between connecting flights.

Business_and_leisure Self

4/10

Poor

15 Jun 2022

Rita

Sheets looks old
Dispenser for hot water didn’t work

Leisure Friends

4/10

Poor

04 Jun 2022

sohee

Dirty…

Leisure Partner

2/10

Poor

03 May 2022

MIKI

I chose a Non-smoking room; however, the room I stayed in was engulfed in cigarette smoke, I had a hard time falling asleep

Business Self

6/10

Pleasant

18 May 2021

Verified traveler

Outlets were not working properly..couldn't charge phone..

Business Self

8/10

Excellent

24 Feb 2021

Verified traveler

Room was clean, but I did see a few bugs, in the main room and the bathroom.

Leisure Self

8/10

Excellent

24 Feb 2021

D

My stay is great but hotels.com service is absolutely disaster, as I am overcharged and in last 36 hours none dealt with my complaint. As a gold member this is so humiliating and disappointing, perhaps will close account and move to booking.com or some company that care for their Gold members.

Business Family

4/10

Poor

11 Aug 2020

Madisson B

Terrible Costumer Service

The service aspect of this hotel, was terrible. I called ahead to request the airport shuttle, and they confirmed to me they’d be there to pick us up when we arrived. We ended up waiting over 2 hours to get picked up, longer than our flight was originally. Even after we called them many times.

The following morning they had lost our breakfast order and didn’t bring us breakfast. We called and asked and it took another hour.

We stayed two nights, and had paid for a nicer room the second night and when I went to check out of my first room, they refused to put us in the second room that we already pid for.

All in all, the stay was very infuriating

Partner

4/10

Poor

04 Aug 2020

Dee

The sheet and pillow did not smell fresh and clean . Toilet seemed were not clean well

Friends_and_family Family

6/10

Pleasant

27 Mar 2020

Verified traveler

Okay

Slightly below accor standard but it was ok for an overnight stop. Took 15 minutes by taxi to get to the hotel. Roads are a bit messy. Going to the airport is quicker though.

Friends_and_family Friends

4/10

Poor

06 Feb 2020

Adnan

Hotel is kind of new, i upgraded to a deluxe room to get more space, which is ok, but it is not clean. Small cockroaches all over the desk. also the bathroom is not too private if you are with a freind. we had dinner in the restaurant and Food is just ok.

Business Friends

8/10

Excellent

01 Feb 2020

Marilynne

Rain rain everywhere

It was good and due to weather we had to change rooms twice as the water was running down the walls due to a flash flood of rain!
They upgraded us to a third room and it was great

Partner

8/10

Excellent

27 Jan 2020

Lori

Quiet and comfortable

I liked the quietness of the hotel. The bed was also more comfortable than at other hotels I've stayed at near the airport. Pool was not one that was for swimming, so I was disappointed in this. It's only a couple feet deep, and fairly small. The gym was adequate, but could have used some air conditioning. I would stay here again.

Business

8/10

Excellent

03 Jan 2020

Marc

Convenient

A good place to stay for the airport. Didn’t have time to sample the breakfast.

Partner

8/10

Excellent

30 Dec 2019

Eka

Tap drainage in the room is not working properly. Staff are very friendly & helpful

Friends_and_family Family_with_children

8/10

Excellent

30 Oct 2019

jerome

I'll be back

my room faced the main road, which is also called the city view i think. the bus came at 3am or something n pressed the horn. so that woke me up but it is really an issue and will still stay again in future. i am sure i be back

10/10

Exceptional

21 Oct 2019

Verified traveler

i had food poisoning :( but in general it was good

Leisure Partner

4/10

Poor

14 Oct 2019

Verified traveler

The room is really small, the bed comforter smell, the front desk staff unfriendly .

Leisure

8/10

Excellent

04 Oct 2019

Verified traveler

Kettle was not clean enough. Staffs were very helpful and friendly.

Friends_and_family Family_with_children

8/10

Excellent

27 Sep 2019

Verified traveler

Clean pool

Restauarant does not have a good selection of food and the portions are small for the price.

The sandwich was a rip off. Where was the rest of it ?

Leisure Self

10/10

Exceptional

13 Sep 2019

Verified traveler

Ilove it very nice hotel and it near airport and very quite plase

Leisure Family

10/10

Exceptional

08 Sep 2019

Verified traveler

Clean, friendly and tasty restaurant. Quiet. Enjoyed my stay, very worth the money.

Business Self

8/10

Excellent

04 Sep 2019

Verified traveler

Its a comfortable stay for a transit hotel. Good selection for in room coffee/tea bar with other standard in room amenities. Room size with queen bed was sufficient enough for 1 person. Breakfast starts as early as 3am with average selection but sufficient to get few bites before you start your journey. There is free hourly shuttle to airport, but we mindful that this shuttles between all terminals and the other Ibis Budget hotel. Terminal is 10 mins away, but dropping and picking unpredictable. I took 5am shuttle to catch 6.30 flight since do not required check in, and made it nick of time. If you are going to do check in or baggage drop, will advise to take the shuttle 2-3 hours before the flight.

Business Self

10/10

Exceptional

03 Sep 2019

sudarsono

good and always good airport hotel

this hotel remains same as cozy as last year I stay here. Breakfast still good with various Indonesia food. You can book shuttle bus from hotel to Soekarno Hatta International Airport at the front desk

10/10

Exceptional

14 Aug 2019

Verified traveler

Lovely, clean hotel with great facilities. Friendly staff and a punctual shuttle service too!

Leisure

10/10

Exceptional

03 Aug 2019

Verified traveler

The checkin staff were excellent - the disappointment was the transfer staff to the airport - the bus driver and porter could have been much friendlier

Business Self

8/10

Excellent

28 Jul 2019

Helen

Pretty good for airport

Breakfast ok. Bed uncomfortable. In the middle of nowhere. Staff spoke very little English. Good airport shuttle.

Partner

2/10

Poor

26 Jul 2019

Mona

- Lobby area full of mosquitoes.
- My booking was for two twin beds, got a king bed.
- Stained and dirty sheets, had to request another room.

Family

8/10

Excellent

08 Jul 2019

mohdhafzal

location from cegkareng airport

Business Self

6/10

Pleasant

02 Jul 2019

Verified traveler

I believe there is potential at this hotel to be create a wonderful experience. However, there is a fire need to train the employees in what real hospitality is. I live in Indonesia. Specifically on Java island and the Javanese are beautiful people with a natural vibrance and happiness to them. However, that doesn't necessarily translate into them knowing how to serve guests. The food service at the hotel is horrible. I waited almost an hour for an order of cold French fries and spring rolls. The next day the breakfast was a buffet full of over cooked vegetables and an omelette station that should be called an egg station, since there wasn't anything to have an omelette created. This place needs work.

Business Partner

4/10

Poor

25 Jun 2019

Verified traveler

Free shuttle to the airport was good but not all that frequent. Room was grubby and run down. The pool was the smoking area, making it unusable.

Partner

6/10

Pleasant

23 Jun 2019

Toni

Just Airport Hotel