Name: Royal Albert Apartments Hotel
Address: 167 Albert St (cnr Elizabeth St), Brisbane, 4000, AU

8/10

Excellent

06 Aug 2026

Maria

Close vto everything easy walking distance

6/10

Pleasant

06 Aug 2026

Diana

The aircon noise was terrible, sounded like a very noisy fridge and had a loud clunk when it turned off and it kept going on and off all night. Had to speak to 3 different people at reception before anyone seemed to care. Maintenance person could identify any problem. Receptions solution was to turn the system off overnight.

The shower lacked any pressure, the shower head was a circle with a wide hole in the middle, It was a very very slow process rinsing shampoo.

Floor 2 rooms have 3 stairs from entry and bathroom level to the bed and sitting area. Not good for anyone with mobility issues.

The location of the hotel is very central, the rooms are very spacious and easy walking to botanical garden, ferries, shopping and food

8/10

Excellent

05 Aug 2026

Lankeshwar

The location was great. Except for bathtub setup. You shower and whole bathroom get wet. The bath tub needs shower walls with glass sliding door

6/10

Pleasant

04 Aug 2026

Peter

The best thing about this hotel, apart from its location is the size of the rooms. However the rooms and fixtures are dated and the worse for wear (Both the TV & the washing machine weren't working in our room) so don't expect a modern hotel with modern decor. Otherwise enjoy the space.

10/10

Exceptional

30 Jul 2026

Duncan

Evrything - location is perfect

10/10

Exceptional

29 Jul 2026

Bradley

Great inner city accommodation, clean room,

8/10

Excellent

26 Jul 2026

Christine

Comfortable bed plenty of hot water and close to everything
Staff very helpful

8/10

Excellent

26 Jul 2026

Timothy

Clean

Partner

8/10

Excellent

20 Jul 2026

Kok Seng

Central location, close to many practical amenities, shops, restaurants and transportation.

Family

10/10

Exceptional

20 Jul 2026

Ty

Great location in centre Brisbane

Family_with_children

10/10

Exceptional

11 Jul 2026

George

First, the staff was very friendly. There was a problem with our clothes dryer and the staff person took care of the situation quickly by taking our clothes and having them dry in another room and bringing the clothes back to us. The room was spacious and had what we needed for a comfortable stay. The location great being in the CBD. The only quibble was the price was a little high which may be due to the location. When I return next time, I plan to stay here again.

Friends_and_family Family

2/10

Poor

09 Jul 2026

Geoffrey

Summary: they charged me a bogus fee for using a bed that should have been included in my reservation. It felt like a bait and switch and I really didn't like it.

I booked a room for a family of five people. I was placed in a room with one queen/king sized bed, two twin beds, and a full/queen pull out sofa. Should be fine as there are 6 bed spaces in the room.

However, at check in the receptionist said there was an extra $50/night to use the pull out. I pointed out that use of the pull out would be necessary to have a bed space for each person in my reservation and the receptionist agreed to send someone up to make up the pull out. She never insisted on payment, so I stayed.

It turned out that the hotel was short on bedding, but eventually they found a single sheet, a small blanket, and a single pillow to make up the pull out. Not ideal but okay for a child. Certainly not worth $50/night.

Then at checkout, as I'm trying to head to the airport, a different receptionist insisted that I pay for the pull out. Again, a classic bait and switch. How does a booking for 5 people not include the use of 5 bed spaces? How is a sheet, a pillow and a blanket worth $50/night? Why was it not clear I was being charged until checkout? I don't know the answers to these questions, but I do know I'd never stay here again.

Family_with_children

6/10

Pleasant

03 Jul 2026

Brian

Room is showing wear and tear. Dust high up on walls. Staff efficient, great location, generous room size.

Self

10/10

Exceptional

29 Jun 2026

Ray

Very nice hotel , handy to all facilities. Staff very very good . Would stay here again. Tidy and clean .
The only problem is the water pipes when toilets is filling make some strange whistling noise

Partner

10/10

Exceptional

28 Jun 2026

Simon

Good central location. Only a 20 minute walk to Southbank. Rooms are large and clean.

Self

10/10

Exceptional

23 Jun 2026

Debbie

Can't beat the location. The property was quiet. It's old but was clean. The staff were very friendly, helpful, and kind. My room had a view of the office building wall next door and the mechanical equipment. Not great. The only real issue was the room was not ready by check in time, 2pm. They held my bag and requested that I return at 2:45. Still wasn't ready but was before 3pm. I'd stay there again if in Brisbane though.

10/10

Exceptional

23 Jun 2026

Duncan

Great stay

Self

6/10

Pleasant

22 Jun 2026

Rexon

Clean room and kitchen

10/10

Exceptional

22 Jun 2026

Lorelle

Location is great. Parking is just up the street. Room was spacious and clean and well equipped. Could use some blackout blinds but other than that it was great. Staff were friendly and helpful.

Friends

6/10

Pleasant

20 Jun 2026

Paula

Unfortunately the rooms in this hotel have deteriorated significantly over the last few years. It's a shame as it is an excellent location and staff are lovely and helpful. The entrance, corridors etc are absolutely gorgeous. But the rooms need serious attention.
Our room needed a deep clean to remove the many dirty marks on the walls. A plasterer to repair the chunks of missing plaster on the walls would be good. Also the furniture looks old and dirty and needs refurbishing.
I only stayed here as I was travelling with my elderly mother, who needed to be close to the Queen St bus station.
I was horrified to see a large burn mark on her blanket (which she couldn't see). The blanket had been made on the bed, and the mark obviously ignored by the room attendant.
I have stayed here many times before and it used to be a good quality hotel.

Certainly stay if the location is a priority, but not if you are looking for a quality room.

Friends_and_family Family

8/10

Excellent

17 Jun 2026

arihia

Very clean, spacious room, comfortable bed. Love the character with the modern. The dryer was not drying but they offered to dry them in another one which solved the problem. Little issues they need to tend to (small leak under sink, hair dryer not working)

Partner

4/10

Poor

16 Jun 2026

Brian

Not a good experience. The room was ratty with multiple issues. Sullen reception staff.

Self

4/10

Poor

12 Jun 2026

Brian

Unfortunately this was not a pleasant stay. The issues ranged from a poor reception experience, getting a faulty bathroom light fixed to being told that hand soap is not provided and I can use a tube of hand wash instead. I cannot recommend it. On the plus side it was a great location with plenty of local meal options.

Self

8/10

Excellent

11 Jun 2026

Terry

I like to old style feel and the large rooms

Self

8/10

Excellent

07 Jun 2026

Michelle

Great property, staff are always lovely. Handy to shopping and great restaurant. Room service available, very comfy beds, plenty on room.

Family

10/10

Exceptional

07 Jun 2026

INGRID

We come here often. Clean and comfortable.

Partner

10/10

Exceptional

05 Jun 2026

Jerry

Clean, friendly staff

Self

2/10

Poor

29 May 2026

Lynda

Property is in poor condition

10/10

Exceptional

26 May 2026

Upulasi

Loved that Myer Centre was across the road where they have Cinemas, Funplace & fast food restaurants. Every thing was within walking distance.

My only downfall was I was not aware parking was so far from hotel. I have a special needs son who I had to walk with from car park to hotel. I think I would’ve been more prepared as I had quite a few luggage. Maybe need to specify the parking for us with specific needs. Or allow us a drop off point for luggage’s so we don’t stress while walking with them in the busy roads. Praise God for providing ways where I thought would be stressful But other than that, would so book again but with less luggage!lol.

Family_with_children

8/10

Excellent

24 May 2026

Ronald

The car park is not on-site. But the staff were helpful explaining the parking arrangements across the road. It's an historical property but our room suite was modern. The staff were very accommodating and helpful

Partner

10/10

Exceptional

20 May 2026

Michael

The location of the hotel is perfect. Close to all amenities with most being walking distance.

There are road works being undertaken at the front of the hotel but these did not cause any noise problems.

Thankfully I was able to check in early at 07:00 as my room was ready.

Staff were well presented, articulate and polite.

Hotel was clean and fresh.

Self

8/10

Excellent

19 May 2026

Reiner and Erin

The hotel was very busy over the weekend and as a result, the room was only serviced twice out of a 6 night stay.
Reception was very helpful.

Friends_and_family Family

8/10

Excellent

13 May 2026

Greg

This is a great hotel that is right in downtown Brisbane! It is spacious and has a washer and dryer in the bathroom. The only complaint was the stains on the carpet. There were so many stains that I am sure it was the reason for the foul odor in the room. Otherwise it is a great place to stay!

Friends_and_family Family

6/10

Pleasant

09 May 2026

Rebecca

I have always loved the Royal Albert and have looked forward to my stays here in the past, but my most recent visit was deeply upsetting. This time, the room was in a state of unacceptable neglect.The issues were visible the moment I walked in: the lampshades were damaged, there were black marks on the ceiling, and the shower grout had mould than could have been dealt with. More concerning was the lack of basic cleanliness; the walls and fixings had layers of dust that could be seen clearly in the lamplight. To make matters worse, the fridge was so badly iced over that it wouldn't even close, meaning the internal light stayed on all night and disrupted my sleep.We brought the fridge issue to the staff's attention the next morning, but frankly, this room needs more than a quick tidy-up—it requires serious maintenance. It hurts to write this because of my long-standing affection for this hotel, but the current standards are distressing. I hope management takes this seriously, as the Royal Albert I know is much better than this. Because of this experience, I am honestly uncertain if I will return in the future.

Partner

10/10

Exceptional

04 May 2026

MARK

Good facilities, close to shops etc

Self

10/10

Exceptional

03 May 2026

Paul

Everything was excellent.. WiFi was a little difficult to connect with multiple passwords..
Large well equipped rooms

Partner

10/10

Exceptional

27 Apr 2026

Edgardo Edmund

Accommodating receptionists

Partner

10/10

Exceptional

23 Apr 2026

Janella

We booked the 2 bedroom sub-pent apartment and it couldn’t have been more perfect. Beautifully clean, really spacious and comfortable beds. Location was excellent too. Would stay again.

Family

6/10

Pleasant

21 Apr 2026

Cherie

Great location. We've stayed numerous times and know what to expect
Our room this stay was all on one level which we preferred. Some rooms have stairs to go to the bathroom. Staff were friendly and helpful. If the price stays competitive and in line with the value for $ will keep staying at the Royal Albert.

Partner

8/10

Excellent

14 Apr 2026

Kim

Great location and rooms spacious

Friends_and_family Friends

10/10

Exceptional

08 Apr 2026

Akiko

We enjoyed our stay. Thank you very much!

Partner

8/10

Excellent

03 Apr 2026

Peter

Nice self contained apartment. Clean and good facilities.
Couch was uncomfortable and the level of the tiles to the bathroom was a danger when going to the bathroom.

Partner

8/10

Excellent

01 Apr 2026

Greg

Fine for 1 night

Self

10/10

Exceptional

29 Mar 2026

Jennifer

Good location & within walking distance to most things. Plenty of space within our room. Staff were helpful with some minor issues in our room.
Would highly recommend a stay here.

Partner

8/10

Excellent

28 Mar 2026

Greg

Central, clean and served purpose, but Internet in room is dismal, not convenient if you need to do work in the room

8/10

Excellent

27 Mar 2026

Joan

Right in the middle of the shopping area

Partner

8/10

Excellent

25 Mar 2026

Francis

Very nice big room, although I only spent only one night.

Self

10/10

Exceptional

21 Mar 2026

Irene

Rooms are beautiful! So large, beautifully decorated, fabulous windows.

Partner

10/10

Exceptional

17 Mar 2026

Kevin

Very clean, comfortable hotel in a central location in Brisbane. I’ll definitely be back.

Self

10/10

Exceptional

16 Mar 2026

Thomas

Great room and staff at an excellent price. Great location

Partner

10/10

Exceptional

16 Mar 2026

Michaela

The room was very large and spacious. You could see it was a very grand building back in the day. Hotel was good for a night or two.

Friends_and_family Family

8/10

Excellent

16 Mar 2026

Eric

Good spot in the CBD - wifi was basically unusable

8/10

Excellent

14 Mar 2026

Katie

Great location, great staff; some furnishings a little tired.

Friends

6/10

Pleasant

10 Mar 2026

Hsiu-lien

The hotel is pretty old. The bathroom ceiling is peeling , might be due to water damages. The room smells dumped or even mold. It seems the rug and furnitures are all very old. It was not very pleasant to stay an old hotel with smell.

Friends

8/10

Excellent

03 Mar 2026

RM

Really lovely property I couldn’t turn hall light off that was only annoyance. Great staff and area in central brisbane

Self

10/10

Exceptional

01 Mar 2026

Paul

Check in staff were very courteous and helpful. We arrived quite early and they were happy to store our bags and no cost and allowed us into our room. An hour early room is spacious and tidy and right in the heart of the CBD.

8/10

Excellent

24 Feb 2026

Tony

Spacious rooms and helpful staff

Partner

2/10

Poor

23 Feb 2026

Tenneille

Our room was dated and very musty smelly. The carpet was stained from years of wear and tear. The furniture was chipped and stained and the longe was saggy. There was also steep stairs down into the room with no handrail which proved an issue with my elderly mother. Would not recommend to anyone.

Family

10/10

Exceptional

23 Feb 2026

Steven

Perfect location for the City & all its attractions and the rooms are very comfortable & spacious. Highly recommend

Partner

6/10

Pleasant

08 Feb 2026

Tony

Room was okay. Carpet had stains on it which did not give an impression of cleanliness. Surprised it had a washer and dryer which was handy. Staff were friendly and helpful.

Leisure Partner

10/10

Exceptional

07 Feb 2026

Nadine

Lovely helpful staff and a great location right in the heart of Brisbane

Friends_and_family Family

8/10

Excellent

06 Feb 2026

Kate

This place is gorgeous old world charm with large rooms and antique furniture. Terrific location. So glad we found this gem. We’ll mark this as a favourite.

Leisure Partner

8/10

Excellent

06 Feb 2026

Duncan

A bit tierd particularly the bathroom. That said very cosy and a great stay all round

Leisure Self

10/10

Exceptional

04 Feb 2026

Elizabeth

Rooms are so big. Friendly staff and regular cleaning

10/10

Exceptional

04 Feb 2026

John

Staff was great. Room was great. Location was great

Friends_and_family Family

10/10

Exceptional

03 Feb 2026

Terry

This is a lovely old hotel right in the heart of the city. The room was beautiful and spacious with a mini kitchen and even a washer and dryer. There is a lovely cafe on street level that is very popular. The Queen Street Mall, the pedestrian-only main shopping and entertainment district, is right outside the hotel. The Brisbane Botanical Gardens are two blocks away. The Brisbane River is two blocks away.

Partner

10/10

Exceptional

28 Jan 2026

Deborah

Beautiful and charming hotel in best shopping spot of Brisbane. Awesome staff, always willing to help.

Friends_and_family Family

8/10

Excellent

23 Jan 2026

Melanie-Jane

Outstanding accomodation in the sub-penthouse! The only thing stopping me giving 5 stars was the unpleasant smell in the room. I don’t think it’s anything sinister, just a shame. And after a while you don’t notice it. The room was amazing though.

Leisure

10/10

Exceptional

21 Jan 2026

Gregory

We loved everything about the room except one thing. The shower floor is marble and extremely slippery. A mat needs to be placed for safety.

Partner

8/10

Excellent

21 Jan 2026

Rexon

Good

Business_and_leisure

10/10

Exceptional

21 Jan 2026

Tom

Helpful staff and lovely room

6/10

Pleasant

20 Jan 2026

DAVID W

Wet towels on the floor at the entry, no where to stop to check in

Partner

10/10

Exceptional

20 Jan 2026

Velma

Kitchen facilities were ok; just didn't have a frying pan for eggs.

Partner

8/10

Excellent

14 Jan 2026

Natalie

Location was great. Had some noisy neighbours and not all channels worked on TV but overall happy

Leisure

8/10

Excellent

13 Jan 2026

Pam

Staff was nice. Tile in bathroom needs fixing. Hair dryer in room out of order per sign. Needed to request hair dryer

Partner

10/10

Exceptional

11 Jan 2026

Craig

The staff were very friendly and helpful.

Leisure Family

10/10

Exceptional

11 Jan 2026

Peter

Stepping back in time!! very well updated building and rooms maintaining the old charm.

Partner

10/10

Exceptional

11 Jan 2026

Horacio

The Hotel has that classis elegance that makes it stand out. Last time we were there the room was furnished with good quality old furniture. This time we ended in a room with very modern approach. We are not sure which one we liked most.

Friends_and_family Family

10/10

Exceptional

10 Jan 2026

Jill

Great location and spacious suite with lots of character

8/10

Excellent

09 Jan 2026

Philip

Excellent location and very spacious room with kitchen facilities. Air conditioning could not be altered and the room was freezing. The shower was nice but either scalding hot or cold.

Partner

8/10

Excellent

07 Jan 2026

Abigail

The central location of this hotel is fantastic - it's so close to everything in the CBD. The parking situation is hard to navigate, particularly with current roadworks. The Royal Albert has vintage charm and is clean. Some attention to detail is needed, but it didn't distract from a great stay.

Leisure Family

6/10

Pleasant

05 Jan 2026

Antony

The room was very dirty, carpet is badly stained and looks terrible. The air-conditioning barely works and with 4 people in the room it struggles to cool. The fold out couch bed was broken and couldn't be used.

Leisure Friends

10/10

Exceptional

23 Dec 2025

Malcolm

Great place to stay. Excellent staff.

2/10

Poor

22 Dec 2025

prasad

This is a broken hotel. Right from the carpet smell to all equipment are broken condition. Added to this is parking complications. I would say no to anyone planning to book here. My worst stay. The only compliment was one of the receptionist trying to solve the problem. No no no for any tourist families.

10/10

Exceptional

15 Dec 2025

Dave

The room service every day was brilliant. All necessary items are provided. The rooms are huge.

Self

10/10

Exceptional

13 Dec 2025

Ben

The Royal Albert Hotel is so convenient being right in the CBD. During our stay we went for many walks to see all the Christmas decorations & lights, everything was so close by. We enjoyed a perfect stay with the staff being very attentive & explained everything very well to us.

Leisure Partner

10/10

Exceptional

10 Dec 2025

Erica

Wasn't expecting kitchenette or laundry facilities. Was pleasantly surprised. Front desk staff were very helpful.

Friends_and_family Family

8/10

Excellent

07 Dec 2025

Lesley

All very good

10/10

Exceptional

07 Dec 2025

NGAN

What I liked most about this hotel were the location and their staff. It took about 10 minutes walking to the trains but I don't mind the walking. The hotel was like right in the center of CBD surrounded by many shops, restaurants, etc.

And their staff was so helpful and courtesy. Also, you would need your key room to access the hotel after hours so I felt pretty safe staying in this hotel

Leisure Friends

6/10

Pleasant

05 Dec 2025

jason

Dirty and dated rooms

Business

4/10

Poor

10 Nov 2025

Cherie

The curtains in the room were falling down in the centre and at one end. We asked reception to get them fixed but we were told as there were no staff to do that it would not happen until the next day. We asked for another room but were told they were at capacity. We asked for a reduction in the room price and were told to email management, which we did. We have received no reply to our email. There are also about 5 or 6 stairs within in approx a couple of metres of entering the room that lead down into the sleeping and living area. The toilet/bathroom is to the left at the top of these stairs. The stairs were not mentioned or shown in the photos of the delux room we booked. We consider the stairs a safety hazard and would have liked to have been informed about them.

Leisure Partner

6/10

Pleasant

10 Nov 2025

Andrew

Room was huge but overall the hotel is badly in need of a refurbishment, Staff friendly, lots of 24 hour roadwork outside.

Business

8/10

Excellent

10 Nov 2025

Tressla

The staff were very lovely. Location is fantastic

Downside is the road works which is no fault of the hotel but it is 24/7 so take ear plugs. Wifi was a bit patchy.

Leisure Family

8/10

Excellent

06 Nov 2025

Kerry

We had read a lot of bad reviews before we arrived but our stay was excellent. Yes,the carpets might need renewing but our apartment had everything we needed. Great kitchen and appliances. Large lounge dining room. Plenty of space in the bedroom. Updated bathroom and a handy laundry. Staff were friendly and helpful. Would definitely stay there again as in the heart of Brisbane and easy to get around

Leisure Partner

10/10

Exceptional

06 Nov 2025

Duncan

Great stay

10/10

Exceptional

02 Nov 2025

Kellie

The Royal Albert Hotel is beautiful accommodation located in an 18th century heritage listed building that is over 100 years old. Our room was on the 8th floor, was clean, spacious and comfortable. The period fittings and decor complimented our room. Situated right in the heart of the Brisbane CBD you’re walking distance to the Queen Street Mall, Wintergarden, Brisbane Arcade and designer stores as well as a number of restaurants and cafes.

Partner

6/10

Pleasant

31 Oct 2025

Stuart

Excellent location right in the heart of town.
Room was a bit dated, with some fittings showing their age in both style and wear.
The room size was amazing with plenty of space to relax if necessary.
Check in was easy and relatively clear, but no wifi details on the card folder other than 'ask reception' - would be better to include this information or offer it up at check in.
Check out was good, with clear guidance on how to tackle the parking aspect; this worked as explained and was straight-forward.
I would probably pick a more modern place next time as I felt this location was overpriced for the quality.

Partner

8/10

Excellent

29 Oct 2025

Joan

Spacious room comfortable bed but carpets and walls need refresh

Business Partner

10/10

Exceptional

27 Oct 2025

Melissa

What a beautiful place to stay! Will definitely stay here again!