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Four Points By Sheraton Brisbane

Brisbane - QLD · Australia

99 Mary Street, BrisbaneView location

8.8/10Excellent1,001 Reviews
Cleanliness9.2/109.2
Service9.2/109.2
Comfort9.2/109.2
Condition8.8/108.8
Neighborhood9.4/109.4
Amenities8.6/108.6
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  • Business hotels
  • Sustainability certification
  • Hotels with spa

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Four Points By Sheraton Brisbane

Enjoy recreation amenities such as a 24-hour fitness center or take in the view from a garden. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and a banquet hall.

Enjoy international cuisine at The Eatery, a restaurant which features a bar/lounge, or stay in and take advantage of the room service (during limited hours). Buffet breakfasts are available daily from 6:30 AM to 10:30 AM for a fee.

Featured amenities include a 24-hour business center, express check-out, and dry cleaning/laundry services. Planning an event in Brisbane? This hotel has 2615 square feet (243 square meters) of space consisting of conference space and 5 meeting rooms.

Make yourself at home in one of the 247 guestrooms featuring iPod docking stations and LCD televisions. Your pillowtop bed comes with premium bedding. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment.

Read more about this hotelShow less

Four Points by Sheraton Brisbane is in the heart of Brisbane, within a 5-minute walk of Waterfront Brisbane and Queen Street Mall. This hotel is 0.7 mi (1.2 km) from Treasury Building and 1.5 mi (2.4 km) from The Gabba. Stay in one of 247 guestrooms featuring LCD televisions.

Your pillowtop bed comes with premium bedding. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Featured amenities include a 24-hour business center, express check-out, and dry cleaning/laundry services. Planning an event in Brisbane?

This hotel has 2615 square feet (243 square meters) of space consisting of conference space and 5 meeting rooms.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Entertainment
Non-smoking
Business facilities
Banquet facilities
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until 1:00 AM
Check-out until 11:00 AM
Minimum check-in age 18

Hotel policies

Parking height restrictions apply Professional property host/manager Property does not offer onsite COVID-19 testing Property does not require health documentation at check-in Ecotourism Australia Sustainable Tourism Pets not allowed

Cleaning and safety

Sanitization
Contactless check-in is available Contactless check-out is available
Essential Travel
Essential workers only - NO

Important information

  • You need to know
    • One child 12 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
    • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
    • Set meals are served in guestrooms only (no menus or public dining).
    • Parking height restrictions apply.
    • Contactless check-in and contactless check-out are available.
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • Guests must contact this property in advance to reserve onsite parking
    • This property accepts credit cards, debit cards, and cash
    • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
    • Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
  • Minimal age
    18
  • Optional fees
    • Fee for buffet breakfast: approximately AUD 39.00 for adults and AUD 19.50 for children
    • Covered valet parking fee: AUD 60 per day (in/out privileges)
    • Late check-out is available for a fee (subject to availability)
    • Rollaway bed fee: AUD 60.0 per night

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

    Chinese (Mandarin)

Nearby attractions

Waterfront Brisbane 0.3 km / 0.2 mi
North Quay 0.4 km / 0.2 mi
Brisbane City Botanic Gardens 0.4 km / 0.3 mi
Queen Street Mall 0.4 km / 0.3 mi
The Star Brisbane 0.4 km / 0.3 mi
Brisbane Parliament House 0.5 km / 0.3 mi
Treasury Building 0.5 km / 0.3 mi
Brisbane City Hall 0.6 km / 0.4 mi
King George Square 0.6 km / 0.4 mi
Museum of Brisbane 0.6 km / 0.4 mi
City Hall Clock Tower 0.6 km / 0.4 mi
Queensland University of Technology 0.6 km / 0.4 mi
Riverstage 0.9 km / 0.5 mi
Brisbane Private Hospital 1.1 km / 0.7 mi
St Vincent's Hospital Brisbane 1.1 km / 0.7 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Year of construction: 2014
  • Total number of rooms: 247
  • Number of floors (main building): 30
  • hotel
  • American Express
  • JCB
  • Diners Club
  • MasterCard
  • Visa
  • Wheelchair-accessible
  • Car park
  • Key Collection
Show 50 more facilities & services
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Mobile phone coverage
  • Wi-fi
  • Local and international calls
  • Car hireExtra charge
  • Secure parking
  • Valet parking
  • Airport ShuttleExtra charge
  • Room service
  • Laundry service
  • Multilingual staff
  • 24-hour securityExtra charge
  • Bellboy service
  • Air conditioning in public areas
  • Hotel safe
  • Currency exchange facilities
  • Lift access
  • ShopExtra charge
  • Garden
  • Concierge
  • Gym
  • Luggage room
  • Dining area: 2
  • Clothes dryer
  • Café
  • Bar
  • Restaurant
  • Non-smoking area
  • Banquet hall
  • Conference room
  • Meeting room: 5
  • PrinterExtra charge
  • Business centre
  • Audio-visual equipment rentalExtra charge
  • FaxExtra charge
  • Spa centreExtra charge
  • Ecotourism Australia Sustainable Tourism Certification
  • Breakfast
  • Breakfast buffet
  • À la carte lunch
  • Buffet dinner
  • À la carte dinner
  • Breakfast and dinner
  • Vegetarian meal
  • Identification card at arrival
  • Non-smoking establishment
  • Minimum check-in age: 18
  • Fitness
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

B2

Breakfast For Two Guests

This meal plan may be available depending on the selected room/rate.

DB

Buffet Breakfast

This meal plan may be available depending on the selected room/rate.

RO

Room Only

Accommodation only. Meals are usually not included.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • Double or Twin SUPERIOR QUEEN BEDDouble or Twin • SUPERIOR QUEEN BEDDBT.QN-SU

    Photos are not available for this room type.

    Four Points By Sheraton Brisbane

    Double or Twin SUPERIOR QUEEN BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    SUPERIOR QUEEN BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.QN-SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN SUPERIORTWIN • SUPERIORTWN.SU-1

    Photos are not available for this room type.

    Four Points By Sheraton Brisbane

    TWIN SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.SU-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE SUPERIOR KING BEDJUNIOR SUITE • SUPERIOR KING BEDJSU.KG-SU

    Photos are not available for this room type.

    Four Points By Sheraton Brisbane

    JUNIOR SUITE SUPERIOR KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    SUPERIOR KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.KG-SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin SUPERIOR KING BEDDouble or Twin • SUPERIOR KING BEDDBT.KG-SU

    Photos are not available for this room type.

    Four Points By Sheraton Brisbane

    Double or Twin SUPERIOR KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    SUPERIOR KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.KG-SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SUPERIORDOUBLE • SUPERIORDBL.SU

    Photos are not available for this room type.

    Four Points By Sheraton Brisbane

    DOUBLE SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin SUPERIORDouble or Twin • SUPERIORDBT.SU-1

    Photos are not available for this room type.

    Four Points By Sheraton Brisbane

    Double or Twin SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.SU-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE DELUXE CITY VIEWDOUBLE • DELUXE CITY VIEW • 1 Bedroom • 28 m²DBL.CV-DX

    Photos are not available for this room type.

    Four Points By Sheraton Brisbane

    DOUBLE DELUXE CITY VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Non-smoking room
    Room size
    28 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    DELUXE CITY VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.CV-DX

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN SUPERIORTWIN • SUPERIOR • 1 Bedroom • 28 m²TWN.SU

    Photos are not available for this room type.

    Four Points By Sheraton Brisbane

    TWIN SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Smoking room
    Room size
    28 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    2 × Single bed 80-130 width
    Bedrooms
    1
    Room type
    TWIN
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.SU

    Room amenities

    • Cable TV
    • Electric Kettle
    • Alarm clock
    • Bathroom
    • Shower
    • Carpeted floors
    • Centrally regulated air conditioning

    Facilities with extra charge

    • Soundproof room
    • Housekeeping
    • Wi-fi
    • Pillow menu
    • Hairdryer
    • Direct dial telephone
    • TV
    • Mini fridge
    • Toiletries
    • Tea and coffee making facilities
    • Safe
    • Desk

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SUPERIOR KING BEDDOUBLE • SUPERIOR KING BED • 1 Bedroom • 28 m²DBL.KG-SU
    DOUBLE SUPERIOR KING BEDPhoto unavailable10 photos

    Four Points By Sheraton Brisbane

    DOUBLE SUPERIOR KING BED

    Room photos

    10 photos

    Room overview

    Non-smoking room
    Room size
    28 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-SU

    Room amenities

    • Electric Kettle
    • Cable TV
    • Alarm clock
    • Centrally regulated air conditioning
    • Carpeted floors
    • Shower
    • Bathroom

    Facilities with extra charge

    • Soundproof room
    • Housekeeping
    • Desk
    • Toiletries
    • Extra beds on demand
    • Pillow menu
    • Wi-fi
    • Safe
    • Tea and coffee making facilities
    • Mini fridge
    • TV
    • Direct dial telephone
    • Hairdryer

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST

    Photos are not available for this room type.

    Four Points By Sheraton Brisbane

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE DELUXE EXECUTIVESUITE • DELUXE EXECUTIVESUI.DX-EJ

    Photos are not available for this room type.

    Four Points By Sheraton Brisbane

    SUITE DELUXE EXECUTIVE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    DELUXE EXECUTIVE

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.DX-EJ

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • APARTMENT TWO BEDROOMSAPARTMENT • TWO BEDROOMSAPT.B2

    Photos are not available for this room type.

    Four Points By Sheraton Brisbane

    APARTMENT TWO BEDROOMS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    APARTMENT
    View / characteristic
    TWO BEDROOMS

    Adult and child limits apply within the room's total guest limit.

    Room code: APT.B2

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room WITH VIEWSRoom • WITH VIEWSROO.WV

    Photos are not available for this room type.

    Four Points By Sheraton Brisbane

    Room WITH VIEWS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.WV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room DELUXE CITY VIEWRoom • DELUXE CITY VIEWROO.CV-DX

    Photos are not available for this room type.

    Four Points By Sheraton Brisbane

    Room DELUXE CITY VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    DELUXE CITY VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.CV-DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SUPERIOR QUEEN BEDDOUBLE • SUPERIOR QUEEN BED • 1 Bedroom • 28 m²DBL.QN-SU
    DOUBLE SUPERIOR QUEEN BEDPhoto unavailable12 photos

    Four Points By Sheraton Brisbane

    DOUBLE SUPERIOR QUEEN BED

    Room photos

    12 photos

    Room overview

    Non-smoking room
    Room size
    28 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR QUEEN BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.QN-SU

    Room amenities

    • Electric Kettle
    • Cable TV
    • Alarm clock
    • Centrally regulated air conditioning
    • Carpeted floors
    • Shower
    • Bathroom

    Facilities with extra charge

    • Housekeeping
    • Soundproof room
    • Desk
    • Toiletries
    • Pillow menu
    • Wi-fi
    • Safe
    • Tea and coffee making facilities
    • Mini fridge
    • TV
    • Direct dial telephone
    • Hairdryer

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE SUPERIORSUITE • SUPERIORSUI.SU

    Photos are not available for this room type.

    Four Points By Sheraton Brisbane

    SUITE SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE QUEEN SIZE BEDDOUBLE • QUEEN SIZE BEDDBL.QN

    Photos are not available for this room type.

    Four Points By Sheraton Brisbane

    DOUBLE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin DELUXE CITY VIEWDouble or Twin • DELUXE CITY VIEWDBT.CV-DX

    Photos are not available for this room type.

    Four Points By Sheraton Brisbane

    Double or Twin DELUXE CITY VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    DELUXE CITY VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.CV-DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • APARTMENT STANDARDAPARTMENT • STANDARDAPT.ST

    Photos are not available for this room type.

    Four Points By Sheraton Brisbane

    APARTMENT STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    APARTMENT
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: APT.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • APARTMENT TWO DOUBLE BEDS WITH VIEWSAPARTMENT • TWO DOUBLE BEDS WITH VIEWSAPT.2D-WV

    Photos are not available for this room type.

    Four Points By Sheraton Brisbane

    APARTMENT TWO DOUBLE BEDS WITH VIEWS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    APARTMENT
    View / characteristic
    TWO DOUBLE BEDS WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: APT.2D-WV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE DELUXE WITH VIEWSDOUBLE • DELUXE WITH VIEWSDBL.DX-WV

    Photos are not available for this room type.

    Four Points By Sheraton Brisbane

    DOUBLE DELUXE WITH VIEWS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    DELUXE WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DX-WV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • APARTMENT CONNECTING ROOMAPARTMENT • CONNECTING ROOMAPT.CM

    Photos are not available for this room type.

    Four Points By Sheraton Brisbane

    APARTMENT CONNECTING ROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    APARTMENT
    View / characteristic
    CONNECTING ROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: APT.CM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room SUPERIORRoom • SUPERIORROO.SU

    Photos are not available for this room type.

    Four Points By Sheraton Brisbane

    Room SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • APARTMENT TWO DOUBLE BEDSAPARTMENT • TWO DOUBLE BEDSAPT.2D

    Photos are not available for this room type.

    Four Points By Sheraton Brisbane

    APARTMENT TWO DOUBLE BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    APARTMENT
    View / characteristic
    TWO DOUBLE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: APT.2D

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Four Points By Sheraton Brisbane

8.8
Excellent
1,001 Reviews
Cleanliness
9.2 /10
Service
9.2 /10
Comfort
9.2 /10
Condition
8.8 /10
Neighborhood
9.4 /10
Amenities
8.6 /10
100 reviews shown
10/10
Exceptional
23 Jul 2026
Cameron
Friendly bar staff

6/10
Pleasant
15 Jul 2026
Hitomi
Housekeeping was not well organised. One day a large black rubbish bag was left behind in the middle of the bedroom by a housekeeper. Made two phone calls to the reception and it took more than half an hour for a housekeeper to collect it. No official apologies from the hotel management. Quite disappointed.
Partner
10/10
Exceptional
03 Jul 2026
Vicki
The property was very clean, Staff were extremely friendly, close to queen street mall, beds and pillows were really comfy, only problems was the construction a bit noisy for a Saturday morning was an early 6am start, and parking was expensive but it is the city. Otherwise would definately book again
Family
6/10
Pleasant
14 Jun 2026
Paul
Nice and easy stay in the CBD
Business
8/10
Excellent
08 Jun 2026
Liz
Staff were lovely, room was nice, had all necessities. Location was excellent, easy walk to river or mall, not too noisy/reasonable soundproofing from road noise. Only real downside was the TV - cast from smart device rather than smart TV didn't work but otherwise a great stay.
Partner
10/10
Exceptional
31 May 2026
Beverley
Good proximity to city easy walking distance.
Plenty of places to eat nearby.
In house Best brews was a great place to relax and enjoy a quiet drink staff member was welcoming and very efficient.
Breakfast was excellent with a great range of options to choose and staff welcoming and helpgul.
Partner
10/10
Exceptional
30 May 2026
Kundan
Amazing Hotel & the staff were very supportive. Highly recommend.
Self
6/10
Pleasant
29 May 2026
Rodney
We have stayed there a few times and it’s always been fantastic. This trip was a bit different. The room was extremely cold and at 2pm ask for help as the thermostat wasn’t working. At 6pm and after asking for help twice we had to move rooms. In my opinion 4 hours in the cold was too long. Also asked for a bucket of ice waited an hour and then had to ask again. Again too long . It’s seemed to be under staffed this stay.
Partner
8/10
Excellent
17 May 2026
Stephen
Good location
Partner
8/10
Excellent
03 May 2026
Craig
Was perfectly located for a weekend away. Buffet breakfast was ample and fresh. Staff were very helpful.
Friends_and_family Friends
10/10
Exceptional
08 Mar 2026
Eugene
Absolutely clean room with modern amenities.
6/10
Pleasant
08 Mar 2026
Anita
Unfortunately there is a construction opposite, new railway station, with works 24/7 so not good for sleeping despite the hotel's best endeavours to reduce the noise. Staff terrific.
Self
6/10
Pleasant
08 Mar 2026
Tony
Convenient location
Self
10/10
Exceptional
04 Mar 2026
Dorothy
Clode to everything excellent service
10/10
Exceptional
14 Feb 2026
Claire
Close to everything I wanted Everyone was helpful and happy
Leisure Self
8/10
Excellent
13 Feb 2026
Clive
Clean room, courteous staff and central location
Business
8/10
Excellent
13 Feb 2026
Walter
Nice room, good amenities and quiet. Check-in was slightly disorganised as many checking in and one station unmanned for a while.
Partner
10/10
Exceptional
09 Feb 2026
Doug K
Clean spacious room. Excellent breakfast. Great location. Central to most attractions. Staff very friendly and helpful.
Partner
10/10
Exceptional
03 Feb 2026
Roy
Easy, convenient and clean.
10/10
Exceptional
29 Jan 2026
richard
Perfect
10/10
Exceptional
28 Jan 2026
Nicholas
Great hotel for the price an in the heart of Brisbane.
Leisure Partner
4/10
Poor
05 Jan 2026
Natacha
Our stay was very disappointing. The room temperature was set uncomfortably low, so that we had to layer towels on the bed to warm up enough to sleep. I asked if I could change the AC but was told the temperature was set centrally. The hair dryer blew up in my face, the kettle wouldn’t switch off and became too hot to handle. The bedding was somewhat poor, I would have expected a proper duvet rather than an old fashioned blanket from a Sheraton. The restaurant/ bar was closed at 7pm on a Monday evening. You have to walk out to the street to access the pool. We had a second room and there’s a floor to ceiling window adjacent to the toilet. So many things that let the hotel down.
Leisure Family
10/10
Exceptional
26 Dec 2025
Nikhia
Great location, clean room and friendly staff
Partner
8/10
Excellent
18 Dec 2025
Laura
Staff were lovely, room was clean, buffet breakfast was great. Just a bit misleading that the pool is not in this hotel but the one next door.
Business
10/10
Exceptional
17 Dec 2025
Greg
This is a real easy hotel to stay at excellent service from staff and quick and handy to everything
Leisure Partner
10/10
Exceptional
08 Dec 2025
Diepiri
The room was excellent
8/10
Excellent
20 Nov 2025
Tim
Clean room soundproof rooms
Partner
10/10
Exceptional
15 Nov 2025
Sheryl
It was our first time staying here and we enjoyed our stay. There is some construction around the accommodation due to Cross River Rail, however the noise wasn’t too bad. The room was clean and roomy enough for 2. At the time of booking we paid for valet parking and breakfast, just to make our stay a little more relaxing. From dropping the car off to checking in, everything ran smoothly. Thanks for a great stay!
Leisure Partner
10/10
Exceptional
05 Nov 2025
shannyn
Parking and check in were easy
Business Self
8/10
Excellent
04 Nov 2025
Wayne
Clean rooms, great helpful friendly staff
6/10
Pleasant
23 Oct 2025
Heather
Wet clean rooms and excellent being able to use pool/gym facilities next door at the Westin. But google maps gave completely wrong address and directions and staff laughed and said “haha oh gosh no Google maps has the wrong address” but I’d already been lost for 30 mins. When I suggested changing address on google maps they were confused as to why that would even need to be a thing? Weird. Lifts were slow and control panel inside was not fu crooning properly so we had no idea what level the lift was actually stopping on so had to get out of the lift every time it stopped to make sure we were going to the right floor which was annoying.
Valet parking was excellent though and location was super convenient for our concert at river stage
Family_with_children
10/10
Exceptional
16 Oct 2025
Karen

Birthday Surprise

I recently stayed for a business event, which happened to be on my birthday. I was pleasantly surprised to return to my room and see a lovely and delicious surprise waiting for me from Lily and the Reception Team. Thanks so much x
Business Self
8/10
Excellent
14 Oct 2025
Jason
My only problem is there was a dark stain on the bed spread, but as soon as I notified reception they had someone come up and completely change the bed spread.
Leisure Self
10/10
Exceptional
12 Oct 2025
Dominique
We have stayed at this property a couple of times and it always delivers what is promised. Room was in excellent condition and the buffet breakfast was great for the price.
Leisure Family
10/10
Exceptional
11 Oct 2025
David
Great valet parking and great room and breakfast was unbelievable thanks
Leisure Partner
10/10
Exceptional
07 Oct 2025
Angela
Their customer service is unmatched. They listened to me and helped me with all my queries promptly and professionally with the utmost respect.
Leisure Self
10/10
Exceptional
22 Sep 2025
Adrian
Lovely and quiet
Leisure
10/10
Exceptional
19 Sep 2025
David
Our go to location. Good price for a nice room in a convenient location. Will be even more convenient once the cross river rail construction is finished.
Full access to Westin Hotel facilities included.
Leisure Partner
8/10
Excellent
18 Sep 2025
michael
Walking distance to coffee shops and restaurants
4/10
Poor
08 Sep 2025
Kate
Didn’t like much. Room was not serviced on 2nd day.
Excessive car parking @ &120 per night
Very basic room, filthy windows overlooking store houses & apartments, certainly not a city view.
Rushed check in @ staff not following up with crucial information
Leisure Partner
4/10
Poor
07 Sep 2025
Jacinta
Our room wasn't made up, and had to ask twice for fresh towels. Where you eat breakfast is dark and unappealing. Rail works 24/7 making sleep difficult
Leisure Partner
2/10
Poor
30 Aug 2025
Garth
The roo. Smelt like poo no towels iron nearly blew up.breakfast was horrible
2/10
Poor
22 Aug 2025
David
Didn’t have room ready despite a guarantees, toxic chemical smell of room won’t process refund
Leisure Partner
8/10
Excellent
19 Aug 2025
Glenn
The staff and service was superb, they really contributed to us having an enjoyable \"long weekend\" exploring the city. The room was clean and tidy, but nothing special.

A very limited range of teas, and 4 sachets of decaf instant coffee didn't inspire. I took up the offer of a coffee and muffin deal on Level 1, to be told they had no muffins (8:00am) and I should go downstairs to buy a coffee as the \"beans are better\".
Leisure Partner
2/10
Poor
06 Aug 2025
Meaghan
The noise from the adjacent night works is atrocious - it was so loud and continuous that made sleep impossible. There was no notification prior to warn of the inconvenience, and when the noise started it was too late to do anything. The only prewarning was a set of ineffective ear plug on the table to apologise for the noise. If i have have known prior to I would not have stayed here.
10/10
Exceptional
31 Jul 2025
Martin
We had a great experience with this hotel chain. We were booked into the 4 Points by Sheraton Brisbane but we received an upgrade to their sister hotel next door, which is called the Westin Hotel.
Both hotels looked exceptional. The staff at both hotels were very professional and nice. Both hotels are ideally located midtown Brisbane which gave us access to everything that Brisbane City had to offer.
It was a pleasent experience on all accounts and we would definitely stay here again.
10/10
Exceptional
28 Jul 2025
William
We splurged on a two bedroom suite for our night at the Sheraton Four Points and it was worth every dollar! We arrived at 6:30 am after a 14 hour flight and were grateful to be able to park our car and leave our luggage with the hotel while we went out to spend our day at the Botanic Garden along the river. When we returned to the hotel to check in, we were awed by the size of our spacious suite and the views of the city and the river. Amazing suite bathroom with an enormous tub - the perfect amenity for an exhausted traveler. Rooms were quiet, beds were comfortable, room service breakfast was abundant and delicious. Staying at the Four Stars Brisbane was ideal; a calm and restorative beginning to our two week Australian adventure.
Leisure Family_with_children
10/10
Exceptional
25 Jul 2025
Loh Seng
Excellent hotel, great location. Clean and modern. Parking is difficult but has valet parking
Leisure Family
4/10
Poor
14 Jul 2025
Annette
Booked a room with city views had a room looking at another building.

Check in was not quick.

No internet no welcome pack indicating wifi available or working chromecast in the room.

No hot water in shower, both evening and night.

Cleaners cleaning other rooms at 12am making noise along with the construction currently happening in the area was a restless evening.


Definitely not an experience we would of had at any other Marriot affiliated hotels.
Business_and_leisure
10/10
Exceptional
13 Jul 2025
Percival
Very central location, walkable to many restaurants and the huge local shopping mall.
Leisure Family
8/10
Excellent
12 Jul 2025
DAVID
no problems a little pricey
Business_and_leisure Partner
10/10
Exceptional
12 Jul 2025
Pamela
Very good
4/10
Poor
12 Jul 2025
Natasha
Terrible location w busy construction (and not flagged on website!) - disturbed sleep. Horrible smell w air freshener in foyer. Poor instructions upon checkin and no cleaning service for days cause accidentally flicked ‘do not clean’ switch I was unaware of. When they did clean, they made bed but left bathroom dirty!
Business Friends
8/10
Excellent
30 Jun 2025
Arpan
The trip was very good. However, they dont have poo
Business
10/10
Exceptional
28 Jun 2025
Jo
A
4/10
Poor
26 Jun 2025
Lauren
Tired and lack lustre for the money.
10/10
Exceptional
26 Jun 2025
Gary
Location , location location.
Valet. Friendly people. Excellent facilitys
Leisure Partner
6/10
Pleasant
22 Jun 2025
Chris
Showers are poor, little water and virtually no pressure. Tv reception bad.
Leisure Friends
10/10
Exceptional
22 Jun 2025
Katrina
Our stay was so enjoyable..
The buffet breakfast was devine..
The staff were so helpful and polite and just spot on..
Ill be booking here again..
Leisure Friends
10/10
Exceptional
18 Jun 2025
Daniel
Staff were excellent, property was clean, great spot
Leisure
10/10
Exceptional
08 Jun 2025
Caroline
Clean and comfortable.Great location.Staff were excellent
Leisure Partner
6/10
Pleasant
01 Jun 2025
Anna
Honestly, probably wouldn’t stay here again. No top sheet on the bed and had to ask for one which is absurd. Only covering was an extremely heavy and thick quilt which I never sleep with. Also, couldn’t believe there wasn’t a lighter blanket in the cupboards.
The pillows were ginormous, heavy and way too high. There was no hand wash in the bathroom.
Only two rolls of toilet paper in the room with no spares. Considering it’s a running festival weekend, rooms should be stocked with more toilet paper on these occasions.
Shower was also not hot enough, it was mildly warm at best on the hottest setting.
Also, asking $60 to park your car on top of the accomodation is a bit rich. There are many car parks in and around Brisbane that were much cheaper. However I don’t believe anyone should be paying for parking when they pay for accomodation.
Leisure Partner
6/10
Pleasant
25 May 2025
Chantel
Beds were rock hard and not comfortable. Expected better for a Sheraton hotel. Body wash facilities too ‘man’ smelling. No pool on actual hotel grounds, but you have access to next door hotel pool.
Leisure Self
10/10
Exceptional
28 Apr 2025
Peter Anthony
Good atmosphere and close to Brisbane river
Leisure Self
10/10
Exceptional
25 Apr 2025
edwin
Nice hotel very accessible to all the tourists spots
Leisure Partner
10/10
Exceptional
16 Apr 2025
Franco
Very freindly staff and very clean room
Business Self
2/10
Poor
22 Mar 2025
Pankaj
Charged me twice
mo reassurance money will come back
10/10
Exceptional
21 Mar 2025
Jean

Convenient for city centre

Was very convenient for the city
Partner
8/10
Excellent
15 Mar 2025
gregory
Great Location, walkable, fairly close to ferry station
Leisure Partner
8/10
Excellent
13 Mar 2025
Glenn
Reception and foyer was very unappealing. Room was good.
8/10
Excellent
01 Mar 2025
wayne
It was in a great position
Business Partner
6/10
Pleasant
28 Feb 2025
Ruth

Make sure you don’t get billed twice for parking.

Tiny room. Lovely breakfast. Make sure reception staff don’t try to double bill you for valet parking like they did us. At check-out I asked if they would release the bond money they held at check-in. She said she’d use that for our parking. I told her we had parking and breakfast included in our stay. She asked us to wait, Spoke to another lady and then moved us on to the valet parking person. I had to again ask would our deposit be released back onto our card and she said yes. No apology. Nothing. She was in the wrong yet made us feel we were. Not good customer service at all. Not a good way to end our stay.
Partner
8/10
Excellent
25 Feb 2025
Natalie
It was perfect for a 1 nigh stay
Leisure Partner
10/10
Exceptional
21 Feb 2025
Christian
There is nothing negative I can say about our stay at the hotel.
Leisure
10/10
Exceptional
06 Feb 2025
Sheldon
Staff friendly, convent location, close to the trains and southbank
Leisure Self
8/10
Excellent
04 Feb 2025
Mary-Ann
location
Leisure Family
8/10
Excellent
26 Jan 2025
Shaun
My only issue was the price I guess. Although it was only one night over a long weekend.
Leisure Partner
10/10
Exceptional
22 Jan 2025
susan
So clean and comfortable particularly welcome after travelling for 36 hours! Blackout blinds helpful for restful sleep- very quiet and great views over the river. The breakfast was good with a wide variety of options. Would always choose a Sheraton hotel if I could!
Partner
10/10
Exceptional
20 Jan 2025
Tania
Great central location. Clean and comfortable.
10/10
Exceptional
14 Jan 2025
Greg
Great hotel at convenient location. Excellent staff service
Leisure Partner
10/10
Exceptional
13 Jan 2025
Elaine
We enjoyed our stay
Staff where friendly and helpful
Happy to book in future travels
Leisure Family
10/10
Exceptional
21 Dec 2024
Vanessa
A perfect hotel, if you just need a bed for the night.
Leisure Family
6/10
Pleasant
16 Dec 2024
Joanne

Good hotel but attention to details not there

The room was fine but hard to set the room temperature. The bed was older and too soft. The room attendant kept missing things. Coffee, soap, towels. Something not quite right every day. They did fix right away when I called. Breakfast was excellent. Great location.
Partner
10/10
Exceptional
16 Dec 2024
Wendy
Over the position of the hotel. Staff were lovely, bed was comfortable and breakfast was delicious and well worth it
Leisure Partner
10/10
Exceptional
11 Dec 2024
Khaled
Quiet and clean with very friendly service staff
Business Self
6/10
Pleasant
07 Dec 2024
Bob
Average room for the price with no view. Terrific breakfast
Leisure Partner
10/10
Exceptional
02 Dec 2024
Michelle
Perfect position closed to the city centre and the river. Easy to get around. The rooms are spacious with everything you need. Only issue is that it is now surrounded by high rises so there is no view but we didn’t plan to stay in the room for a view.
Leisure Partner
6/10
Pleasant
30 Nov 2024
tim
The bathroom door was jammed, i booked online and it made 2 bookings that took me over 40 minutes and a manger to cancel.
They only gave me one card so while iws sorting out the double booking my partner could use anything in the room since i needed the card to use the lift.
We had to call and ask for towels to be brought up sisnce they weren't provided
Leisure Partner
8/10
Excellent
29 Nov 2024
Guy
Safe and quiet
Business
8/10
Excellent
29 Nov 2024
Guy
Walkable to dining options
Business
6/10
Pleasant
29 Nov 2024
Michael

A basic hotel not up to Sheratons standards

A rather basic hotel. We were a couple and there was a frosted glass between the bathroom and the bedroom so if one person used the bathroom at night the other person would be woken up. The bathroom was basic and the bedroom was more suited for a single traveller. Breakfast was good and well priced.
Partner
10/10
Exceptional
24 Nov 2024
Julie
Great place to stay!
10/10
Exceptional
23 Nov 2024
James
Great location
8/10
Excellent
17 Nov 2024
carolyn
Convinced to everything in Brisbane city
8/10
Excellent
14 Nov 2024
Kerissa
Needs mini bar
Leisure Family
6/10
Pleasant
14 Nov 2024
Mohammed Ali
Paid $389 for one night of accomodation which did not really reflect value for money. Hotel was definitely not worth the amount of money paid.
Business Self
2/10
Poor
13 Nov 2024
Mark
I got charged twice then had to chase it up multiple times and still haven’t been reimbursed
Leisure Self
10/10
Exceptional
27 Oct 2024
Colin
Great place to stay to see The Star casino just up the road. Quiet and friendly staff.
10/10
Exceptional
13 Oct 2024
Kayla
Well located
Staff were accomodating
Leisure Family
10/10
Exceptional
12 Oct 2024
Steph
Staff were great.
Business Self

Location & surroundings

Four Points By Sheraton Brisbane
99 Mary Street, Brisbane, Brisbane, Australia

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Four Points By Sheraton Brisbane

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