Name: Oaks Brisbane on Charlotte Suites
Address: 128 Charlotte Street, Brisbane, 4001, AU

8/10

Excellent

21 Jul 2026

David

Fantastic place to explore Brisbane

10/10

Exceptional

20 Jul 2026

Joanna

So close to everything

Partner

10/10

Exceptional

19 Jul 2026

Helen

Clean rooms,excellent views close to everything including public transport. No noise from the street. Awesome service and location. We will be back

Family

8/10

Excellent

16 Jul 2026

Kenneth

Having a kitchen and laundry was great. A few scratches and scrapes but otherwise a nice room. Reception staff were wonderful

Partner

8/10

Excellent

09 Jul 2026

Barry

The cost of the property increased due to a football game

10/10

Exceptional

05 Jul 2026

Elizabeth

Very clean and spacious rooms. Easy to check in with 24 hour reception. Appreciated baggage storage upon check out. Great location and good service

Family

10/10

Exceptional

03 Jul 2026

Sammy

Excellent location and the apartment was surprisingly large.

Family_with_children

10/10

Exceptional

27 Jun 2026

Raylene

The 1-night stay was great! Room had everything we needed. Easy walk to Casino and other night-life. Easy check-in with friendly staff. Welcome card and complimentary treat was a beautiful way to start our stay! ;)

Friends_and_family Friends

10/10

Exceptional

26 Jun 2026

Marcus

Room was clean. Location is very central

Self

2/10

Poor

23 Jun 2026

Tehana

My partner and I stayed at Oaks on Charlotte for a holiday and a major event in Brisbane, and it completely ruined our trip. The plumbing here is a literal safety hazard. The shower constantly violently fluctuates between freezing cold and scalding hot water every few seconds. I had to physically jump out of the shower to avoid being burned, which made showering in 15-degree winter weather absolutely miserable. Management claimed it’s a systemic building-wide issue, meaning the whole property is unfit for purpose. To make matters worse, the bed configuration is incredibly uncomfortable—just two single beds shoved together with a rock-hard ridge running right down the middle, making it impossible to get comfortable or even cuddle. On day one, our toilet broke and we had our privacy disrupted multiple times with maintenance coming in and out. When we complained about these compounding issues, the staff's \"solution\" was a room change that required us to check out at 11am and wander the streets in limbo until 2pm on the exact day of our major event. A hotel room's primary purpose is a comfortable place to sleep and wash. Because this room failed dangerously on both fronts and management offered such a disruptive response, we had to invoke our rights under Australian Consumer Law, check out early, and demand a refund. Do yourself a favor and book somewhere else in the CBD if you value basic comfort and safety.

Partner

8/10

Excellent

06 Jun 2026

Kyla

Enjoyed our stay. Front desk were great when checking in. The room was great. Unfortunately the elevators were out for our floor the second day. So waiting for elevators took a while as they were often full. I know elevators have to have maintenance but having to haul our luggage up 8 flights of stairs to get to the elevator to take us down to the lobby was not ideal. Made me wonder how elderly people would cope or if people were in a wheelchair chair.

Friends

10/10

Exceptional

01 Jun 2026

Craig

Great location. Spacious and comfortable room. Awesome gym and pool facilities.
Checknin staff were great. Big thanks to Andie on front desk

Family

10/10

Exceptional

31 May 2026

Andrew

Comfortable and central. But 5 stars comes through the front desk. Made you feel they cared about guest experience.

Self

10/10

Exceptional

31 May 2026

stacey

quick checkin, clean, pod coffee machine and 2 bathrooms.

Business

8/10

Excellent

29 May 2026

Joyce

The apartment is very well equipped, if rather run-down. At 40th floor, the view of the city both in the day and at night is beautiful. But sound and smells sometimes travel up.

Partner

10/10

Exceptional

28 May 2026

Wendy

The facilities here were very good. The furniture and wheel carpet was fairly new. The kitchenwas well equipped. There was a convenience store directly across the road and a supermarket. Two blocks away the apartment we had was very comfortable spacious and we’re very happy with it. There was some construction going on outside, which was a little bit of an issue. We did have a couple of other problems that raise their head through no fault of anybody and the manager at Oaks fixed everything for us thank you so much Clarissa and team for all your help.

Friends

10/10

Exceptional

24 May 2026

Tove

Excellent location for exploring Brisbane

Partner

10/10

Exceptional

22 May 2026

BRUCE

Left some expensive perfume behind on vacate. Honest cleaning staff handed in. And hotel mailed to us straight away. Thanks

Partner

8/10

Excellent

19 May 2026

Stephanie

Clean and comfortable

10/10

Exceptional

19 May 2026

GARY

Air conditioning was good. Full kitchen & laundry

10/10

Exceptional

13 May 2026

Dale

Clean room

10/10

Exceptional

13 May 2026

Stephanie

Great location for our needs

Partner

6/10

Pleasant

09 May 2026

Leilani

Check in was fast and efficient, staff at check in were nice and professional.

Room is very worn out and needs to be freshened up. Looks like walls have had damage and been patched up in the living room. The wall in the hallway needs a clean as there are wet marks on there, almost like they haven’t been wiped down properly.
Could feel the middle part of the mattress where the two mattresses connect.
Damage to the table out on the balcony.
Not sure if the door on the shower was damaged and a shower curtain has been put on. Location of hotel is good.

Partner

10/10

Exceptional

08 May 2026

Brian

Great front desk staff, very good location

Partner

10/10

Exceptional

07 May 2026

timothy

Great room and amenities.

Friendly staff and easy check in

The scent in lobby and lifts was not nice..

Partner

8/10

Excellent

04 May 2026

Larry

AC was poor, staff were friendly, room was clean and Laundry was good

Partner

4/10

Poor

03 May 2026

Tracy

Way too strong chemicals being pumped through reception and the lifts. strong cheap fragrances and chemical smell, I had a bad asthma attack from it. So don’t stay here if you have any asthma / allergies / sensitivities. I also had to get changed at work as my clothes smelled like it and it really is a cheap bad smell and way too strong. They have lots of those deodorisers going off every 2 minutes and in the lifts they have a deodoriser that’s meant for the size of a big room so you can’t breathe in the lifts either. Used to be a classy hotel with great apartments but now has a very cheap and nasty feel. You can smell it from the street it’s that strong.

10/10

Exceptional

03 May 2026

Suzanne

Absolutely loved this spacious 1 bedroom. Well-equipped kitchen (aside from scissors!), big drying rack incl with washer/dryer + 1 pkg of soap, balcony with nice view, dark out curtains. Great staff. 2 pools, gym. Ideal location. Felt like I lived in Brisbane.

Self

10/10

Exceptional

29 Apr 2026

stephen

The property was clean and comfortable with most amenities that we needed. They had even given us a bottle of wine and chocolates for our anniversary. A lovely touch. It was in an excellent position for restaurants, bars and transport. We were within walking distance of most landmarks. We used the indoor pool once but found it to be quite isolated as you have to go down to and walk across the car park area.
On the 2nd to last night we got back from our day out and couldn't get into our room. We got the reception to have a look and unfortunately it was a problem with the lock. We waited down in the lobby and about an hour after were told we had to move rooms. It was 8pm by this point and we hadn't eaten and had to cook our meal. Which we told the staff. We then had to move our stuff from one room to another. Which a staff member helped with. They said they had upgraded us but we saw no differences in the rooms except a TV in the bedroom. I know it wasn't anyone's fault but we thought they could have at least offered us a meal brought to our room as they did room service and we had to cook our meal at about 9pm at night.
Irrespective of this we had a lovely time in Brisbane and the hotel was ideal for what we wanted.

Partner

10/10

Exceptional

25 Apr 2026

Elango

Centrally located, clean room and helpful staffs

Self

10/10

Exceptional

19 Apr 2026

Barbara

One bedroom efficiency apt in CBD with underground parking. Very quiet. Great coffee shop next door, walkable to great shopping, gardens, river walks. Highly recommend.

Family

10/10

Exceptional

19 Apr 2026

John

Clean room great view

Partner

8/10

Excellent

18 Apr 2026

Teri

The apartment was spacious and walkable to shops and the botanical garden. The restaurants nearby didn't have delicious meals. The carpet in thr hallway was very dirty however the apartment was very clean inside.

Partner

10/10

Exceptional

18 Apr 2026

Nathan

Great place to stay!!

10/10

Exceptional

17 Apr 2026

Elizabeth

Laundry was fantastic, staff outstanding, aircon rather iffy but they thought us a fan!!

6/10

Pleasant

16 Apr 2026

Melinda

Good:
Great location. Friendly staff. Good sized bedrooms.
Bad:
Bathroom and laundry area were very old and needed updating. Bathroom wasn’t very clean. Not enough plugs in bedrooms for charging phone etc overnight.

8/10

Excellent

15 Apr 2026

Melanie

Parking is great. This is our second time here. Must say the room felt a little old and darker overall. Facing Charlotte street. All still clean, having a little kitchen and laundry is so handy.
The bathroom smelt quite bad, just that yucky dirty pipes kind of smell. Also 1 night i called reception for bottle opener for our red wine and was told no. Next night i asked a friendly person on the desk and he was so happy to arrange and send one up to the room. So that was a little disappointing. Also saturday morningwas awoken to building works right below our window. Sounded like they were doing it on our window and wall. So that was annoying for a sleep in away from kids! Overall great location, clean and spacious for a couple of night's away!

Friends_and_family Friends

10/10

Exceptional

13 Apr 2026

Avan Fredy

All was good - just not enough small dishes but all good otherwise

10/10

Exceptional

07 Apr 2026

Tu Cam

All clean & good

10/10

Exceptional

07 Apr 2026

Henry

Oaks on Charlotte is a wonderful place for city stay. Very convenient to shops, transport, sightseeing. Walking distance to many places. Staffs are very helpful and room is very clean. Having laundry facilities is a big plus for us. Thank you and and is looking forward to next visit and stay.

Friends_and_family Family

6/10

Pleasant

07 Apr 2026

S

Not clean. Old and in need of maintenance. Location was good.

Friends_and_family Family

10/10

Exceptional

29 Mar 2026

Peter

Very clean apartment with everything you need. Close to mall for shopping and very central for public transportation and botanical gardens. Friendly helpful staff. Excellent heated indoor lap pool just a bit of challenge to find it. Definitely stay here again.

Partner

8/10

Excellent

22 Mar 2026

Amelia

A great location, walk to everything and heaps to do.

Partner

6/10

Pleasant

20 Mar 2026

Tim

Parking was horrible and staff was little help.

8/10

Excellent

18 Mar 2026

Tamarrah

Room was beautiful, wedding gift was nice... horrible beeping noise kept us awake both nights.. reported to reception after 1st night but still didnt fix it.

10/10

Exceptional

16 Mar 2026

LeAnn

Friendly and very helpful staff. Easy check in

6/10

Pleasant

15 Mar 2026

Corinna

The room still had food in the fridge from the person before and someone washing in dryer

Very hard bed pillows very old

10/10

Exceptional

14 Mar 2026

Elizabeth

Despite arriving late at night, the check in was seamless and friendly. We were given a complimentary upgrade to our apartment, which made our girls trip extra special. Central location with great amenities. I will definitely stay here again on my next trip to Brisbane!

Friends

10/10

Exceptional

13 Mar 2026

Martin

The apartment location is two blocks away from Elizabeth Mall, where all the shops, sites, restaurants and transport links are. The apartment came with a living room, stocked kitchen ( microwave , fridge, oven, dishwasher and all utensils required. Pool is shaded at most times of the day due the surrounding buildings but if you time it right it is a plunge pool, bbq area, plenty of space around the area. Indoor lap pool is nice and warm, didn’t use the gym but the sauna is suitable. The room was very clean and pleased with all options of shower , laundry rooms. Free Wi-fi, tv in both bedroom and living room.

Self

10/10

Exceptional

07 Mar 2026

Pauline

Wonderful staff, close to the river walk, tourist spots, shops and restaurants.

Partner

10/10

Exceptional

02 Mar 2026

Ellen

Very well located, easy walk to all sites. Room was very well equipped. Pool area was very enjoyable.

Partner

8/10

Excellent

02 Mar 2026

Deborah

Nice room arrangement and space.

Self

8/10

Excellent

24 Feb 2026

Paul

Our 2 bedroom apartment was spa ious light and clean. The view was wonderful. The staff efficient and welcoming. Excellent value for the price paid. Highly recommend.

8/10

Excellent

19 Feb 2026

Shane

Central location and nice apartment. Very slow lifts. Outdoor pool is very small and indoor pool is too chloriney to be enjoyable.

Partner

8/10

Excellent

14 Feb 2026

Ryan

Room was spotless, very clean, great amenities.
Room itself becoming dated and could do with some small maintenance touch ups

Friends_and_family Family

10/10

Exceptional

11 Feb 2026

Michael

Yes very good

Partner

4/10

Poor

09 Feb 2026

Philippa

The shower door didnt close unless it was lifted up, large visible rust marks on the bedroom lamp, obvious damage to bathroom door, and an old, musty odour throught apartment

Leisure Friends

10/10

Exceptional

07 Feb 2026

Louis

The Oaks is a great place to stay. Large spacious unit, well equipped, clean and a great location.

Leisure Partner

10/10

Exceptional

05 Feb 2026

Joanna

Room was excellent , good size, everything in we needed , nice balcony and in a fantastic location

Leisure Partner

8/10

Excellent

28 Jan 2026

Mario

The room was clean. Oaks provided us with adequate amount of toiletries. The bedding was comfortable. I liked you could close off the balcony. Service desk was always staffed with friendly people. All appliances worked.

Leisure Family

8/10

Excellent

24 Jan 2026

Lisa

Lovely little apartment. Very clean. Staff were always friendly and helpful. Would stay again.

Business_and_leisure Self

10/10

Exceptional

19 Jan 2026

Peter

Great stay

10/10

Exceptional

18 Jan 2026

Eileen

spacious, comfortable room with full kitchen. the Lap pool was great and the reception staff helpful.

Self

8/10

Excellent

16 Jan 2026

Diego

Room was clean. Parking was a bit difficult to find with Charlotte st. construction.

Leisure Family

10/10

Exceptional

10 Jan 2026

Sharni

Spotless room. Very clean hotel and staff were amazing

Leisure Family

10/10

Exceptional

31 Dec 2025

Lyn

On arrival the staff were friendly and helpful, check in was easy, room was great, clean and well presented

Partner

10/10

Exceptional

30 Dec 2025

Benjamin

Comfortable bed, spacious room, very clean. Friendly staff. Can't fault this place

Partner

10/10

Exceptional

29 Dec 2025

Wendy

Spacious apartment. Great location

Leisure Partner

10/10

Exceptional

28 Dec 2025

Allan

The staff were very friendly and helpful. The balcony offers great view of the city

Leisure Partner

8/10

Excellent

24 Dec 2025

Paul

Everything was fine, room was great

Partner

8/10

Excellent

23 Dec 2025

Zoe

Clean good location and well equipped

Leisure Family

10/10

Exceptional

18 Dec 2025

Glynnis

Great location, so central to everything in Brisbane, two bedroom unit was spacious and comfortable and the aircon was very efficient which we were very grateful for. We would stay again

Friends_and_family Friends

10/10

Exceptional

15 Dec 2025

Christopher

good

4/10

Poor

15 Dec 2025

Christopher

The location was nice and the view was great but that's about all of the nice things I have to say. The staff was unpleasant and seemed to not care at all, the shower couldn't maintain a constant water temperature it cycled between very hot and very cold every 30 or so seconds. The wifi was a mess when it did work it was 10mbps but it only worked 20% of the time so it was like not having wifi. No room cleaning at all during my stay. When I told the front desk these things they just said \"okay\". No solutions just basically like what do you expect us to do. So like most things in life it's cheap for a reason.

Leisure Self

10/10

Exceptional

14 Dec 2025

Hine

Spacious and clean apartment equipped with everything you need, amazing views, gym/ sauna and pool were fantastic. Would definitely stay again.

Leisure Partner

10/10

Exceptional

12 Dec 2025

Emma

Great stay thank you

8/10

Excellent

09 Dec 2025

Jenne F

Clean room, nice view

Partner

10/10

Exceptional

08 Dec 2025

Jelena

Great staff and amenities

Leisure

8/10

Excellent

06 Dec 2025

Diane

The location was awesome

Leisure Partner

10/10

Exceptional

29 Nov 2025

Edward

Lossa phun! Neeve was great. Excellent position. Great shower pressure

Leisure

8/10

Excellent

27 Nov 2025

Benafsha

Staff was friendly, space was clean and spacious! Only downside was how slow the wifi was, couldn’t use it for most of our stay which is not good when you’re travelling from overseas and don’t have data set up.

Leisure Partner

8/10

Excellent

25 Nov 2025

Kostya

Great location and functional room.

Leisure Partner

10/10

Exceptional

24 Nov 2025

Fadi

Check in staff were great, the apartment was spotless, the carpet was clean and new, the enclosed balcony was surprisingly big. Apartments seem similar to Meriton suites where I stayed previously but for half the price

Leisure Family_with_children

8/10

Excellent

23 Nov 2025

Charleigh

Clean room really nice staff

10/10

Exceptional

21 Nov 2025

Julian

Always clean. Friendly staff and good location

10/10

Exceptional

21 Nov 2025

Marcela

The young lady who checked us in was so kind and professional. She gave us great dinner recommendations and we we ate at moo moo’s per her suggestion. We will definitely stay again when we visit Brisbane. Excellent location and pastry shop called whisk across the street.

Leisure

6/10

Pleasant

21 Nov 2025

Lorretta

Room needed an update, ours had the carpet patched up , had to step out to the balcony which is a bit of a trip hazard

Partner

10/10

Exceptional

21 Nov 2025

H

We said at the hotel for just over a week and loved every minute. The location is great with easy access to shopping restaurants bars and also the train station if needed
The room itself was very spacious with good facilities, we particularly loved the good sized balcony area

Business_and_leisure Partner

8/10

Excellent

14 Nov 2025

Natalie

Great location

10/10

Exceptional

04 Nov 2025

Inseop

All the kind staff at the reception, and quite comfortable place to stay.

10/10

Exceptional

02 Nov 2025

Jessica

Great location and room, pool was great

Leisure Partner

8/10

Excellent

24 Oct 2025

Paul

Good location, central to everything. Spacious apartment however some areas, e.g. bathroom, a bit tired.

Friends_and_family Family

10/10

Exceptional

19 Oct 2025

Garry

I appreciated the fact I was provided with a two bedroom suite without asking.

10/10

Exceptional

16 Oct 2025

Cheryl

Great location in Brisbane City, easy walk to shopping and heaps of eating options
we were not able to use the outdoor pool due to building maintenance, which was a shame and not noted in website which would have been good to know when we booked
we would stay here again

Partner

6/10

Pleasant

15 Oct 2025

Antonius Devon

Great place to stay!
The internet was pretty slow and the thermometer was not working.

Other than that staff was amazing, clean place, spacious and.everything was close by. Would definitely stay again

Leisure Friends

6/10

Pleasant

01 Oct 2025

Rachael

The location was great for exploring Brisbane CBD and South Bank.

Our room was very old and run down. Didn’t feel very clean and had a horrible smell like old cigarette smoke. Now that we’re home I’m currently washing all of our clothes and struggling to get the smell out.

The air conditioning vent was so dirty and coated in a thick dust so would have just been blowing dust into the room.

The rest of the hotel seemed ok, the pool and gym etc. Not sure what the other rooms were like and if we just received a bad one.

Leisure Family_with_children

10/10

Exceptional

01 Oct 2025

TSENG

Wonderful hotel , I stayed this hotel every year

Leisure Family

10/10

Exceptional

29 Sep 2025

Jinnie

exellent placè.n area, clean n close.to shops