Name: The Great Southern Hotel Brisbane
Address: 103 George Street, ., Brisbane City, 4000, AU

8/10

Excellent

31 Jul 2026

Sharon

Close to The Star, budget price, good for the wallet.

10/10

Exceptional

26 Jul 2026

Donna

The staff were very friendly' welcoming and engaging
They were very efficient.

6/10

Pleasant

24 Jul 2026

Denise

Doing renovation. The room was clean staff not so helpful. Price ok

4/10

Poor

22 Jul 2026

Leone

The room was not cleaned well - found eyelash curler attachment on the floor by the bed - not under it which made me think the floor wasn’t hoovered. The extra blankets were disgusting - with long hairs & debris all over it.
A message at front desk on check in stated ongoing works - I did not expect before630am someone outside my room on the first morning rubbing down plaster from the wall - the noise was terrible, the dust came into my room. The wall was not touched again for the next 3 nights I stayed. The level of workers noise was ridiculous during my stay. The corridor was covered in dust - surely placing visitors on floors that are not currently being worked on would be better for guest experience?
The fire alarm went off approx 7am on my last morning. I descended the emergency stairs to the smell smoke - I got to a level (3 I think) to tell the workers the alarm is going off but the amount of noise they were making they could not here it! I get down to the front of the hotel only to see staff and patrons going about their usual activities - I told the staff the alarm had gone off. They were not even aware. I explained I have just come down the fire stairs - I said can I go back in - they said yes! At which point the fire brigade arrived.
Honestly, I am so upset I picked the location to stay. I went for a business event that required long work days & I wanted a central location and good sleep. I got the centralised CBD location without a comfortable stay I expected.

2/10

Poor

19 Jul 2026

John

Saw room and walked out.. had to find another hotel…..

Partner

10/10

Exceptional

15 Jul 2026

Gerard

Staff were very helpful and accommodating after and the room was very clean and tidy. After having a long flight having these 2 things were nothing but a god send. I will endeavour next time to try breakfast at the hotel it did look more than appetising when I walked past in the morning. But overall this place was nothing but 5 stars from me.

Business Self

2/10

Poor

13 Jul 2026

Peter

Central

Self

4/10

Poor

12 Jul 2026

Wayne

No hot water
Fan in bathroom not working

Partner

8/10

Excellent

12 Jul 2026

kylie

Although renovation works were advised to start via email at booking at 7am, my child and I were woken at 6:15 to hammering and workman outside of our room. Upon calling reception work was holted about 10 minutes later, it was an unexpected early wake up while travelling for medical appointments.

Have stayed previously and will stay again once renovation works are completed.

Family_with_children

10/10

Exceptional

09 Jul 2026

Micheal

It’s very central in the city rooms are big and clean and comfy, currently under renovation but all was good staff very welcoming

Self

8/10

Excellent

08 Jul 2026

Ben Sara

The hotel is currently under renovation so there is a lot of construction going on in the building. There were warnings about noise etc but we did not encounter this. Overall our room was spacious and clean and the bed was comfortable. It was good value for money for what it was - a comfy bed to sleep in!

Partner

10/10

Exceptional

06 Jul 2026

Earl

The best hospitality a traveler could expect. I can't praise the staff enough.

Self

10/10

Exceptional

01 Jul 2026

Beth

The staff, the room and location was excellent. Parking area very small and lots of renovations which is clearly stated on their booking sites. Most floors are being renovated so if you’re ok with a bit of noise in the morning and don’t mind the renovations around you then it’s perfect. We will return, family room was a large.

10/10

Exceptional

27 Jun 2026

charlie

I do believe dishwashing detergent and a proper kettle

8/10

Excellent

27 Jun 2026

Charles-marie

Yes clean and content

Business Family_with_children

10/10

Exceptional

19 Jun 2026

Russell Predebon

Very good price for a city hotel.

Self

8/10

Excellent

15 Jun 2026

Anne

The rooms were clean and the staff friendly, the only problems was all the contruction going on. There was some noise from builders, but it will be great when the contruction is finished. I would stay there again.

Self

10/10

Exceptional

11 Jun 2026

susan

Room spotless Staff very friendly and helpful Will definately stay again

Self

10/10

Exceptional

09 Jun 2026

Karen-Ann

Perfect location , little rooms but extremely clean .

8/10

Excellent

08 Jun 2026

Gillian

I have stayed at this property before as usually on a busy trip so only needing a bed to sleep in. You cannot bet the price and if you excuse the renovations going on which didn't bother me at all it is the best and most reasonable place to stay. I had a renovated room which was clean and very comfortable. I was on the 5th floor so didn’t hear any renovations. If you only need a very clean bed and room for a reasonable price I would highly recommend this.

Self

8/10

Excellent

06 Jun 2026

Suzanne

Generous size room with large windows and a view of the River and Southbank. It was clean, neat and tidy and in a very convenient location. It was just a 2 min walk to Casino and only 5 min walk to Southbank, shops, food options, buses and trains, which made getting around really easy. A comfortable and hassle‑free stay overall.

Self

8/10

Excellent

05 Jun 2026

MICHELLE

The whole hotel and lifts are currently being renovated. Other than that, the staff were very friendly and very helpful.

Self

10/10

Exceptional

02 Jun 2026

Joan

The hotel
Was having major renovations however the stay was good despite thst

Friends

10/10

Exceptional

01 Jun 2026

Kyle

Renovations are happening so had some loud conversations in the hallway at 6:30am but otherwise a fine hotel for the price point. Newly renovated bathroom, clean, tidy room.

Self

8/10

Excellent

01 Jun 2026

Abhishek

Overall, a good value stay. Hotel suites VERY CLEARLY MENTION that repairs are going on at the Hotel. They staff put a poster on the front desk that it is mentioned on booking sites, but it WAS NOT. Otherwise, good value. Staff were nice.

Self

8/10

Excellent

27 May 2026

Chuang Shun

Under renovation so can be a bit nosy

Self

8/10

Excellent

26 May 2026

Kenneth

Although the hotel is being renovated it had very little impact on our stay. Room was large and very modern. Beds made and clean towels every day. Continental breakfast was more than enough.

Partner

8/10

Excellent

24 May 2026

Nicholas

The hotel is currently undergoing renovations, so it's a bit cluttered in the lobby, but the room was clean and the bed was fine.
The location is fantastic, close to the centre of town, across the road from the casino and the bridge to South Bank. The botanic gardens are a short walk away.

Partner

4/10

Poor

24 May 2026

Sarah

It’s a construction site! That’s obviously not outlined on their website! So yeah- workman everywhere, dirty carpets, very uninviting lobby. The room itself was fine- no issue. But yes- everything else a construction site! I wonder if Inpaid full price despite the false advertising?

Self

8/10

Excellent

22 May 2026

Keryn

Our only problem was the VERY noisy extractor fan in the bathroom which we dealt with pretty well by closing the door. But there was another noise which I think may have been the air-conditioner. No problem with the renovations. Looking forward to seeing the results. Very good location with free Loop Bus across the road & walk to casino and bridge to Southbank.

Family

8/10

Excellent

20 May 2026

David

Bed was a bit hard on the hips. Otherwise all good.

Partner

8/10

Excellent

14 May 2026

Lionel

The hotel is undergoing quite substantial renovations and inconvenience is only minor. The location is excellent for my purposes and is easily accessed by car.

Friends

10/10

Exceptional

13 May 2026

Mrs.Salini Manoharan

The room was very clean and tidy, and the staff were extremely friendly and helpful. Although I did not visit the restaurant or casino, I ordered breakfast through room service, and it was more than sufficient and very good.

Friends

10/10

Exceptional

10 May 2026

Julie

Terrific area, great rooms, comfortable beds, very friendly staff

Friends_and_family Friends

8/10

Excellent

08 May 2026

Neil

The motel is under renovations and I enjoyed the room and can appreciate that while doing the work, heaps of activities and reconstruction.

10/10

Exceptional

07 May 2026

Graham

Doing Reno work, but was all good

Partner

10/10

Exceptional

03 May 2026

Heather

Nice hotel, great location! The reef right off the beach was fabulous for snorkeling at high tide. That alone made this hotel an excellent choice

Partner

10/10

Exceptional

03 May 2026

Voldi

Reception staff smiled and were helpful and friendly. Not always my experience at other establishments. Triple AAA rating. Despite the renovations, the quality of the staff made up for any limitations.

Self

10/10

Exceptional

03 May 2026

Kay

The air-conditioning is very good. The room is spacious and very clean.Staff are very helpful and friendly even at 3.30am.Didn't use the breakfast area but the menu looked really good.We have stayed there twice before and thoroughly recommend the hotel. It is located centrally to lots of shops,eateries , bridge to Southbank, Casino. The noise from the renovations starts at 8am but louder noises start later. Once the renovations are done it will be a perfect hotel situated in a perfect location

8/10

Excellent

01 May 2026

Bereka

Ideal location on a budget

10/10

Exceptional

29 Apr 2026

Kirsty

Am a solo wheelchair traveller, independent (can stand and walk short distances). Thanks to earlier reviewers, I was well prepared for heavy construction noise from 6:30am. Did indeed experience considerable noise from construction workers from 6.20am, and the empty halls made every word echo through your door. Please don't assume hallway conversations are private at all. Hotel staff were excellent. The women working here went above and beyond to make sure my little travel wheelchair and I could get where we needed to go. They have a great \"can do\" attitude, especially if you understand it's a construction site and are kind to them. Location was excellent for access to conferences at the Star Grand, and also QUT, parliament, and several smaller historic buildings immediately nearby. My TV didn't connect, nor did my WiFi, but this didn't bother me as I'd been offered a last minute rate 1/4 the price of over the road at my conference venue. Bathroom good but tiny. Air quality sensors showed high concentrations of construction dust in room (no opening windows) on arrival (construction dust) , which cleared by nightfall. Also showed that the AC control panel in my room did not ultimately seem to change the temperature at all, which remained at a constant 22°C & 70% humidity, regardless whether it was \"off\" or \"on\", during mild weather. Views from top floor were stunning, and will be breathtaking once exterior windows get washed some day. Thanks for having me.

Self

2/10

Poor

29 Apr 2026

Tewaka

Customer service found to be unhelpful disrespectful and unprofessional

10/10

Exceptional

25 Apr 2026

Julie

Hotel is currently being renovated, but if you can see around the construction it is very clean and tidy. Excellent location, rooms roomy, lovely shower with excellent water pressure and extremely helpful staff. Definitely recommend

Friends_and_family Friends

10/10

Exceptional

24 Apr 2026

Julianne

Room neat and clean. Aircon excellent. Undergoing renovation so foyer bit compromised but fine. River view from my room was amazing.

Friends

10/10

Exceptional

17 Apr 2026

Kym and noel

Great location & a comfortable bed the breakfast was good value

Friends_and_family Family

8/10

Excellent

12 Apr 2026

Jane

Location was great, room clean, great zirconium controlled by us.
Unfortunately we were next to a room being renovated.

Family

8/10

Excellent

07 Apr 2026

Brian

Aircon was quite satisfactory.

Self

10/10

Exceptional

06 Apr 2026

Helen

Yes aircon kept room to the temperature we liked. Car parking was good and close to the lifts so very happy.

Family

8/10

Excellent

03 Apr 2026

Ruth

Neat, clean room.
Downside - No light in bathroom
Cool window.
Easy access in and out.

Self

8/10

Excellent

02 Apr 2026

Nicola

Hotel is currently being renovated, no noise st night but there is during the day. Reception staff are nice, but you have to interact with them.

Partner

2/10

Poor

30 Mar 2026

ASHLEY

Noisy room, cars and people across the street.

6/10

Pleasant

27 Mar 2026

Alan John

The aircon was terrible. when I arrived on day one out of three I set the aircon for 17C as the temp indicator for the room showed 24.1c the air flow at max fan was minimal and after three days of continuous aircon the temp indication reduced to 21C. The breakfast was satisfactory. The initial booking indicated that there was a restaurant, however only breakfast was available. The saving grace was the central location.

Family

6/10

Pleasant

26 Mar 2026

Buddina

Brief 2 night stay for work. I booked through Hotels.com so missed the memo apparently stated on the website that they are undergoing renovations. Works being done 6:30am - 5pm Mon -Sat. Waited 10mins to check in as no one at counter, tried using the check in kiosk but couldnt be completed, water dripping from exposed pipes in the roof, bed was really sucken on one side. Basic room amentities, spacious room and suitable bathroom. Hopefully the hotel is renovating to update otherwise it's a pretty old, outdated hotel that I wouldnt rate very highly but location was perfect for what I need so no complaints. Can't comment on food/dining as I didn't use the restaurant.

Self

8/10

Excellent

26 Mar 2026

David

Clean spacious room

Self

8/10

Excellent

25 Mar 2026

Keith

Being under renovation would not allow a higher grading.

8/10

Excellent

18 Mar 2026

Claire

The hotel is old despite having had some remodeling, and ongoing construction, however it was very quiet, clean, excellent location, great staff.

Partner

10/10

Exceptional

17 Mar 2026

Jean

This hotel had all that we needed for a great price, room spacious and clean, great shower, comfortable beds, plenty of tea and coffee was provided and so quiet that we didn’t hear any noise from the street below. The staff were pleasant and helpful and nothing was too much trouble. The hotel advised us beforehand that there was building works on site but there was minimal noise and wasn’t a problem. Star Casino was just across the road, Neville Bonner Bridge, North Quay Ferry and Queen Street Mall were only minutes walk away. I definitely will stay there again.

Family

10/10

Exceptional

12 Mar 2026

Ian

Friendly staff who greeted with a smile, quiet and comfortable rooms places to eat close by

Self

8/10

Excellent

11 Mar 2026

Litisha

Room was a good size and clean. Staff were helpful and friendly. Good location. Currently under Reno’s etc but didn’t hear too much noise. Bed was just very hard and not comfortable

Friends_and_family Family

10/10

Exceptional

10 Mar 2026

Sau Lin

Convenient location

Partner

10/10

Exceptional

10 Mar 2026

Lynette

Everything in walking distance😁

6/10

Pleasant

04 Mar 2026

Justin

It’s was in good location and the room was large and the bed was comfortable. Bathroom was lovely . My only complaint was the room had a strong stale cigarette smoke odour . Got better after the air con was on . Friendly staff . It was fine for what I needed

8/10

Excellent

03 Mar 2026

Nicholas

Well located hotel close to casino and botanic gardens. Comfortable room.
Some noise during daytime from current renovations.

Family

8/10

Excellent

01 Mar 2026

Kellie

The room was clean and staff wrte friendly and helpful

Friends

8/10

Excellent

27 Feb 2026

Talia Leigh

Amenities were good the rooms were clean. The showerhead is way to big to be in a shower that size you were pressed up to the corner trying to get out of the water and the beds were rather uncomfortable

4/10

Poor

25 Feb 2026

Warren

Cleaning of room way below expectations for a Brisabne city Hotel. Noise was really bad, car park was a disgrace, to charge for parking $30 extra. One staff member at counter needs to go back to Customer service school.

Self

6/10

Pleasant

24 Feb 2026

xaw

The staff were consistently attentive, responsive, and courteous—assisting with every request and making it a real highlight.
The hotel's location is excellent and fully met expectations.
As advertised on the website and during booking, the property is undergoing renovation. We expected some work, but our room was assigned right next to active areas. The lift lobby and corridor was in a mess with protective sheets and debris on the floor. renovation rooms left open/unattended, and the corridor had dust, debris, and dirt—making it feel disruptive, somewhat insecure, and unclean.
Our room appeared recently renovated/upgraded. Positives included practical modern touches: new power outlets with USB ports, bedside reading lights, and conveniently placed switches.
However, the quality felt inconsistent and rushed.
Bathroom polished tiles extremely slippery when wet (safety concern, especially for elderly or mobility-impaired guests). Unusually high shower curb, awkward/difficult for some. loose wall covering below ventilation, exposed data cables at wall-ceiling corner, visible trunking to light fixture, incorrectly installed door chain.

Partner

10/10

Exceptional

22 Feb 2026

Trudy

The room was spotless and the bed was super comfy and huge

Partner

6/10

Pleasant

20 Feb 2026

Paula

Staff were good. Room, bed could have been a bit better. Could feel the the springs and need a cover over base of bed as it looked old and tatty.

Partner

6/10

Pleasant

20 Feb 2026

Janina

The hotel was under reconstruction and elevator was full of dirt and dust. I haven't been notified about those conditions and not discounted for experiencing this discomfort. Staff was lovely. Room was specious but dark, it is not possible to adjust shower so your hair will get wet if you enter the shower - I forgot my comb so I looked very bad for next meeting because of this shower issue. No shower gel in shower either.

Self

6/10

Pleasant

19 Feb 2026

Stefanie

I love staying at the great southern hotel

6/10

Pleasant

17 Feb 2026

Tracey

Room was clean. Staff were nice.
Missed breakfast unfortunately.

Will be nice when renovations are completed.

Family

10/10

Exceptional

16 Feb 2026

Alicia

The hotel was very nice and well located. The staff were friendly and very helpful, and breakfast was excellent with a wide range of options. I stayed with my child, and we had an amazing holiday.

Leisure Family

4/10

Poor

09 Feb 2026

Steve

Staff support at check in poor , had question for someone that had spoke on phone with before checking in but staff were all togther talking and didnt want to help painters up and down same lift and muck everywhere walking in to room from construction

Business_and_leisure Friends

6/10

Pleasant

28 Jan 2026

Chris

Hard to sleep. The air conditioning just didn’t seem to do anything in our room.

Notified staff.

Business

8/10

Excellent

25 Jan 2026

Robert

Clean room lovely staff .very helpful

2/10

Poor

25 Jan 2026

Adam

Wotif had our booking amended with the hotel but never notified us so we arrived a day late. They refused any refund.

8/10

Excellent

24 Jan 2026

Michael

The room was good size and beds were great. Stayed during construction, but they were not to noisy at sleep times.

Leisure Friends

8/10

Excellent

19 Jan 2026

Stephen

Cracking hotel in the heart of Brisbane. Large very comfortable room with great view. Breakfast was good and staff very polite&helpful.

Leisure Partner

10/10

Exceptional

18 Jan 2026

Tyson

Great room and friendly staff.

Leisure Self

10/10

Exceptional

03 Jan 2026

Steve

Quick & Friendly check in. Staff were excellent and accommodating for anything you needed. Large spacious well appointed room, only downside is they could do with a clock in the room.

Leisure Partner

6/10

Pleasant

01 Jan 2026

Dave

Room was basic but okay, clean but building under renovation, location good, parking very limited. Staff okay.

Leisure Family_with_children

10/10

Exceptional

23 Dec 2025

geoffrey

Friendly staff
Good bed
Very clean and modern

Self

6/10

Pleasant

22 Dec 2025

Sonia

Window sills were extremely dirty.

Leisure Family

10/10

Exceptional

21 Dec 2025

Patrick

Room was very clean and staff were very courteous

Leisure Partner

8/10

Excellent

17 Dec 2025

Anthony

Room was clean, tidy & well appointed. Staff were friendly and welcoming. Renovations occurring throughout hotel but did not effect my stay at all. Hotel is well located for Brisbane CBD, Star Casino, shopping. Great price.

Business Self

6/10

Pleasant

13 Dec 2025

Jasmine

Staff were curtious and helpful.
Woke up to construction noise in the room opposite us. Can't be helped I suppose.
Our room had no fresh air access. Not even an exhaust fan in the bathroom.

Friends_and_family Friends

8/10

Excellent

09 Dec 2025

Kristina

Great clean rooms,, stayed in queen room, pleanty of space, staff were very friendly. Currently under renovations there was noise but it wasn't loud, parking limited due the renos will need a small car there but parking is very limited only a few spaces free if any.

Leisure Partner

10/10

Exceptional

27 Nov 2025

Neil

Room was clean and tidy

Leisure

2/10

Poor

26 Nov 2025

Jess

The lack of information that the elevator was not working upon leaving the hotel. Had to walk down 6 flights of stairs in hot dusty stair well. The aircon in the lobby not working so it was like a sauna just checking in. Pool area was closed- also not told this upon booking. The pool was green and looked gross. Felt like the hotel couldnt take you money quick enough but didnt offer to ask how the stay was, or an apology for the renovations, or walking down flights of stairs with luggage. Honestly wouldnt recommend it to any one

4/10

Poor

25 Nov 2025

John

Huge amount of building work going on. Hotel was dirty from all the work. Lift full of dust, as was the corridor.
My room, while quite clean, smelled of damp and smoke.
Breakfast wasn’t great either. Average “English breakfast” selection plus very limited continental selection.
Staff were helpful.

Business

6/10

Pleasant

17 Nov 2025

Lynne

-

Leisure Family

8/10

Excellent

16 Nov 2025

Chantal

Staff went above and beyond to accommodate our early check in. Room was clean beds and pillow were very hard.

Leisure Family

8/10

Excellent

09 Nov 2025

Kirsten

Great location, good value

Partner

10/10

Exceptional

02 Nov 2025

Jennifer

Clean room, great staff, organised our Taxi very efficiently.

Leisure Family

6/10

Pleasant

02 Nov 2025

Suzie

The room was lovely, the beds comfortable. The continental breakfast didn't have a huge variety, but the cooked option was good, and there was great coffee.
We had a great view of the Star building, and out towards the river - which afforded an exciting view of the storm rolling in (but not affected by it, which was good - though it did sound a bit like a window blew out somewhere?)

However having drilling that sounded like it was in your room at 7am is awful! We knew that there was construction going on (apparently on the floor below us!) And one of the lifts looked like it was a construction zone itself. But couldn't all power tool usage wait until at least 8am?
Also the 'workers' didn't seem to be too respectful of us and also not using the lift that was indicated as being for staff and hotel guests only...

Leisure Family

10/10

Exceptional

02 Nov 2025

Kevin

The room was nice , staff very friendly and the location central to the Brisbane CBD. Shopping and all amenities were close by including dining establishments as well as entertainment. Very happy with my stay there.

Leisure Self

8/10

Excellent

30 Oct 2025

Jenny

We went for a night at the Casino, so very handy.
We purchased the $18 breakfast which was delicious.
Room was very clean, comfy bed, only downside is the noise due to renovations, which woke us at 7.15 in the morning when work resumed.

Leisure Partner

10/10

Exceptional

29 Oct 2025

maria k

didnt have breakfast

Leisure Family

4/10

Poor

26 Oct 2025

TOM

Putting guests directly under construction is not a good idea when you are renovating.