Name: Hotel HD Natales
Address: Kilometro 4.5, Ruta 9N, Puerto Natales, 6160000, CL

10/10

Exceptional

16 Feb 2026

Rajesh

Decent rooms, lobby and restaurant is beautiful. Location is very close to airport. Very nice & friendly staff.

Leisure Family

10/10

Exceptional

15 Feb 2026

Sui Wing

nice staff

Leisure Partner

10/10

Exceptional

10 Feb 2026

Rosa

The hotel along with the staff were amazing. Peaceful and quiet. Only 5-8 mins from the city center by car.

Leisure Self

4/10

Poor

10 Feb 2026

Alexis

Apesar de o hotel ser muito bonito e ter uma localização excelente, minha experiência no geral acabou deixando a desejar por alguns pontos importantes.
O grande destaque, sem dúvida, é a equipe: todos foram extremamente amigáveis, atenciosos e prestativos, sempre com um sorriso no rosto e dispostos a ajudar. Isso faz diferença e merece reconhecimento — o atendimento foi realmente maravilhoso.
No entanto, infelizmente a estrutura e alguns serviços essenciais não acompanham. A internet é de péssima qualidade, o que prejudica bastante a estadia, especialmente para quem precisa trabalhar ou simplesmente quer ter uma conexão estável. O café da manhã também é bem fraco e com pouquíssima variedade: basicamente um café fraco, frutas (muitas em conserva e poucas naturais), pães (alguns aparentando já ter alguns dias), queijo, presunto e ovo. Para o padrão esperado, fica muito simples.
Além disso, o hotel precisa urgentemente de reforma. Dá para perceber que é uma propriedade antiga, e faltam comodidades básicas — inclusive algo tão essencial quanto ajuste de temperatura no quarto, que simplesmente não existe.
Em resumo: lugar bonito, localização ótima e equipe excepcional, mas a experiência não entrega o conforto e os serviços que se espera. Com melhorias na internet, no café da manhã e uma renovação na estrutura, tem tudo para ser excelente — porque o potencial é enorme, e o time humano já é nota 10.

Partner

2/10

Poor

07 Feb 2026

ADNAN

Dirty and old. Not only the room but entire hotel.
Breakfast is decent.
Wifi terrible. They use 3 sim cards (each for every floor) and all rooms are using it. Receptionist uses his own cell phone for hotel’s internet needs.
All hotels are in the city but this one is 3.5 miles out.
One and only good thing for this hotel is the staff. Receptionist, breakfast lady they all excellent people. But they are helpless.

Partner

8/10

Excellent

18 Jan 2026

Anthony

Friendly, helpful staff. Wonderful breakfast spread. Spacious lounge with sofas as well as tables and a bar. Hotel was about 3 miles outside of town with a view of the bay. Quiet setting. I found this place a few days earlier because my flight out of Antarctica had been changed so I had to stay in Puerto Natales for a few nights. My only complaint is that the internet was spotty; it was better in the lounge area than in the rooms. BUT, for what I paid, this place was awesome.

Self

6/10

Pleasant

14 Jan 2026

shuping

Just ok , bath top faucet malfunction but operatable.
Hotel manager is knowledgeable
Front desk and kitchen staff are very friendly , wish to speak a little bit English

Leisure Partner

6/10

Pleasant

09 Jan 2026

Timothy

Staff we re amazing and went out of thier way to please but the faculties are old and tired and out of town which was not clear when booking.

Leisure Family

8/10

Excellent

04 Jan 2026

Richard

Superb service, great food, simple rooms.

10/10

Exceptional

30 Dec 2025

Ravinder

Very friendly staff. The beds are comfortable. Convenient and adequate breakfast.

Leisure Family

10/10

Exceptional

30 Dec 2025

Shiri

Modest hotel but clean, very friendly and in a great location.
For the price we paid, we couldn’t ask for more.

10/10

Exceptional

17 Feb 2025

Xiaoguang

I enjoyed staying at this hotel

10/10

Exceptional

11 Feb 2025

FRANCISCO XAVIER TORRES

good deal!

Leisure Partner

10/10

Exceptional

26 Jan 2025

Younan

Very bright and spacious room although the furniture and floor have worn out

Leisure Friends

10/10

Exceptional

21 Jan 2025

daniel

Hotel was great The staff exceeded expectations Everyone went out of the way to be helpful Great place to stay

10/10

Exceptional

19 Jan 2025

Steve

Staff extremely helpful. Made us feel at home!

Leisure Family

10/10

Exceptional

14 Jan 2025

Abril

Really nice place to stay! I love the views and the service was amazing!

Leisure Friends

10/10

Exceptional

03 Jan 2025

kannan

Stayed here while doing doing trips to Torres Del Paine. About 4 km from the town. Had a rental car. So was convenient to travel. Beautiful, quiet location.
The people running the place were amazing, helping you with every need. The restaurant, though had limited options, was good and very flexible with timings. Felt like leaving home at the end of my stay !!

Friends_and_family Family

10/10

Exceptional

19 Dec 2024

Yingnan

Very friendly

8/10

Excellent

08 Dec 2024

Fely

It was a nice family run establishment with a charming host. It was a bit outside of town but was an easy Uber into town. Breakfast was great.

Leisure Partner

8/10

Excellent

01 Dec 2024

Yosh

They were very nice, I enjoyed my time there

10/10

Exceptional

01 Apr 2024

Barbara

The staff at the hotel were very friendly and helpful. Water service was interrupted one of the nights which was a great inconvenience after a long day to not be able to shower or even flush the toilet. The hotel is far from downtown and since is technically a different town taxis charge extra to/from this location. The view from the hotel
Is beautiful but it isn’t a nice area to walk around.

Leisure Family

10/10

Exceptional

13 Mar 2024

Shannon

Cleanliness and staff were friendly and helpful.

10/10

Exceptional

20 Feb 2024

Daryl

Great place!

Beautiful location and really friendly and helpful staff. Would definitely recommend for any stay!

Self

10/10

Exceptional

25 Jan 2024

Bonnie

Quaint hotel with wonderful staff

The staff at this hotel was exceptional. Very kind. Very helpful. It’s an older hotel that could use some improvements. The beds were comfortable. We ate breakfast buffet and dinner. Both were good. Beautiful location. View of the Magellan channel. 5 minutes from airport. 20 minutes from town.

Partner

10/10

Exceptional

24 Nov 2019

Verified traveler

Great hotel. As advertised. Could use a gym.

Business

10/10

Exceptional

28 Feb 2019

Verified traveler

Beautiful setting with room having gorgeous view of the lake. Boutique type hotel with testaurant. While a couple of miles from town, location is quiet, setene and peaceful. Do not rxpect luxury but instead homy feeling and superb service. True story: when checking out, one of our suitcases was brought down by staff member. My husband proceeded to load the rest of our suitcases on our private transportation to Punta Arenas. However, at the airport, I noticed that this particular suitcase was missing and had not been put into the van. The trip from Puerto Natales to Punta Arenas was 2 1/2 hours, so there was no way of turning back. We anxiously called the hotel to explain. They were on it and told us that they had sent someone with our suitcase to the bus station thinking that we were taking the bus to the.airport. When I explained that we were already at the airport, they tried to assure me that they would bring the suitcase to us and if we had already left, the same person would deliver it to us at our hotel in Santiago. I was still anxious because they indicated that the gentleman bringing the suitcase would be getting to the airport at exactly the same time as our departure tome. As it turned out the gentleman texted me as I was boarding so I went to the end of the line. He hurried and got through other obstacles to get the me the suitcase. No money was accepted for all their efforts. We can never thank them enough for everything they did reflecting great customer service

Leisure Friends

6/10

Pleasant

26 Feb 2019

Raquel

The staff is very kind
Dinner was ok
It is far from downtown

Leisure

6/10

Pleasant

24 Feb 2019

Raquel

The kindnes of all fue staff!
Although the location is not the best, it is easy to take a cab downtown
It is very interesting to visit the hotel and museum located walking distance

Leisure Friends

10/10

Exceptional

20 Feb 2019

Julio

This was a great experience, above all the most and more outstanding was the people working in the Hotel. They were excellent, caring and they treat me like a family.
I was greatly impressed by the food service as well, great breakfast and when I arrived late from my tours they were always willing to serve me a hot meal even after hours as there are not many options to eat out in that area.
They help me in giving me directions how to get around as I never been there before.
I travel alone and all the help the gave me it was great to make my trip more enjoyable and less stressful.
Thanks for everything !!

Leisure Self

6/10

Pleasant

30 Dec 2018

Verified traveler

Nice food and service. Old musty rooms

Family

8/10

Excellent

30 Nov 2018

bruce

We were given an upgraded corner room at check in. We had to leave after a few hours due to Aerolenias Argentinas strike so we did not stay over night. The hotel seemed peacefull and clean and the lady assisting us was fantastic.

Partner

8/10

Excellent

24 Nov 2018

Verified traveler

Great location to stop before going to the Torres del Paine, also can be used for daily trip (1.5 hrs). Staff was awesome and recommended local trekking to Lake Sophie to warm up.

8/10

Excellent

08 Jan 2018

Alan

Decent base in Puerto Natales

Hotel is located in a quiet area somewhat outside the main town but reasonably close by off the main Route 9. Rooms and facilities are adequate though a bit dated. Nice buffet breakfast provided in the morning. The staff was very friendly and helpful.

10/10

Exceptional

28 Feb 2017

Alla

Super Friendly!

Very peaceful. Amazingly helpful staff.

Partner

8/10

Excellent

26 Feb 2017

Verified traveler

Nice hotel with large common spaces. Far from town

Nice hotel with large common spaces and a sweet staff. Far from town and rommms are over heated.

8/10

Excellent

25 Feb 2017

Rob

Don't be fooled by the Fawlty Towers look

Last minute booking and only hotel I could get without paying an outrageous fee.
I wasn't expecting much (from the photos), but was pleasantly surprised.
Food was excellent as well.

6/10

Pleasant

16 Feb 2017

BKDoctor

Decent hotel with friendly staff

Since I didn't have my own car, the out-of-the-way location definitely brought the stars down. Also, lack of wi-Fi in the room (only in lobby) was a disappointment

8/10

Excellent

12 Jan 2017

Verified traveler

Warm and Cozy

Property was a little difficult to find. Rooms/bathrooms were small and dated. Nice breakfast. Very friendly staff. Jorge was very friendly, welcoming and helpful in planning our trip into Torres del Paine.

Family

8/10

Excellent

04 Jan 2017

PRAFUL

clean hotel with great customer service

We were impressed with personal involvement of owners in providing us service for tour arrangements,special dietary requirements.

Partner

8/10

Excellent

02 Jan 2017

luis

Great experience

This is a terrific price//value relationship. The location is beautiful and the staff is very helpful and friendly.

6/10

Pleasant

16 Dec 2016

Verified traveler

Helpful staff

Quiet location and very welcoming staff. Good choice for breakfast. Rooms are basic but comfortable, though showing their age.

8/10

Excellent

24 Mar 2016

Verified traveler

Super friendly and helpful staff. Hotel was nowhere near the town center, but just a quick cab ride away.

8/10

Excellent

16 Feb 2016

John

Basic hotel, nice surroundings, nice building

The hotel might be likened a little to a basic ski lodge in many respects. The rooms were not luxurious, but perfectly adequate, the building was attractive from the outside, the service personnel were pleasant and helpful, and the location was good as long as a car was available. I was perfectly happy there. The price was very reasonable.

10/10

Exceptional

15 Feb 2016

Lucia

Very good stay

It was very nice. Good breakfast, good service, kind and helpful staff.

Family

6/10

Pleasant

24 Feb 2026

Fabrice

Un hôtel vieillissant. La literie doit être changée impérativement. Elle ne doit pas l’être depuis au moins 10 ans. Une couverture et une couette sans housse de couette se trouvent dans le lit. Le prix de l’hôtel correspond aux équipements.
Bref assez décevant

8/10

Excellent

16 Jan 2026

Lars

Ja

Partner

10/10

Exceptional

04 Jan 2026

Sebastiao

A equipe foi excepcional !! O Lugar é silencioso.

10/10