Costaustralis

10/10

Exceptional

22 Apr 2026

Sowjana

A lovely hotel with totally wonderful staff. Really well located near all the restaurants. Only drawback is that breakfast needs a few more options. By Day 5 (you’ll need that many days to properly see the Park and the area), you really need some variation. Perhaps it’s more varied in summer (this was an off-season stay.)

10/10

Exceptional

04 Apr 2026

Shweta

We stayed at this property on our way to Antarctica. Everything was absolutely amazing! The food was great and staff was very nice .

Partner

2/10

Poor

02 Apr 2026

Brett

Whatever you do, stay somewhere else. You will hear everything, thin walls, thin doors, thin windows -- road noise, hall noise, etc. There was mold in our shower. There is only a thin glass door between the main room and the toilet - you hear everything. Water temperature of the shower varied depending on what was being used by others. Wi Fi was non-existent in the room, had to go to the main lobby to use it. The place surives by bringing in large tour buses. It was a really miserable experience. Stayed in late March 2026.

Partner

10/10

Exceptional

29 Mar 2026

Rajendra

Breakfast was great. Great views and closeness to restaurants.

Family

10/10

Exceptional

26 Mar 2026

Moongo

Great customer service

Partner

8/10

Excellent

24 Mar 2026

HANNAH

Rooms were clean and bed/pillows all of good quality. Breakfast started at 5.30am which is perfect for all the early starts with the treks and nearby trips. It’s a shame there are no other facilities to make it feel a little bit more luxury like a pool. View from our window was a construction site so not the best! Disappointing to not know this before staying as i think we would have booked elsewhere as we needed a relaxing day before starting the w trek but found it hard to relax in our room!

Partner

8/10

Excellent

22 Mar 2026

Jeff

Parking was ok, location excellent, hotel clean and professional

Friends_and_family Family

8/10

Excellent

12 Mar 2026

Alyson

We had a large suite with direct lake views, although as hotel is on the only main, coast road, it can be quite noisy during the day. Room very nice and can see the other rooms quite a bit smaller.
Food good

Partner

8/10

Excellent

08 Mar 2026

David

The rooms have no sound barriers. You can hear every vehicle that passes in front of the hotel and everyone walking down the hall. The key cards on worked once and then we had to keep going to the font desk to have them reactivated. The ocean view was spectacular!

Family

10/10

Exceptional

05 Mar 2026

Juan

Incredible!

Family

10/10

Exceptional

27 Feb 2026

Michael

We had a wonderful view of the fjord and the mountains. The staff were great. Rooms were clean. Beds were comfortable.

Partner

8/10

Excellent

18 Feb 2026

Ron

Hotel is generally pretty good. Great breakfast and great lobby with nice view. Room was a bit small and didn’t have a fridge or anything to prepare a hot beverage which was a bit disappointing. Parking on premise is very limited. Otherwise all was good.

8/10

Excellent

06 Feb 2026

Heidi

Good not great.

Leisure Family

6/10

Pleasant

24 Jan 2026

JENNY

This hotel is pricey. Even the basic rooms without bay view cost over $225. The view from the rooms facing the bay and the mountains is beautiful! Of course, they are more expensive.

10/10

Exceptional

23 Jan 2026

Jeanne

The room was very clean. Had everything we needed. Great shower. The people that work there are amazing. There was always someone who spoke English. They were willing to help. From putting new battery in my luggage scale. To giving directions to ATMS and the main square. Also directions to the best coffee shops in town. The breakfast was better than average. Let use have a late check out without charge. It was a little warm and there was no AC but the window did open and make it tolerable.

Friends_and_family Family

10/10

Exceptional

16 Jan 2026

Julie

Clean, beautiful view, great staff

Leisure Partner

10/10

Exceptional

05 Jan 2026

Yuriy

Very happy about this hotel. From staff to location to rooms everything was top.

6/10

Pleasant

02 Jan 2026

john

Average and edible but nothing special.

Leisure Partner

6/10

Pleasant

31 Dec 2025

Alexander

I booked this hotel for my husband and son . I expected them to have a beautiful view to the lake. It is an expensive room but the view is to the garbage outside. I am disappointed because I booked the same hotel when they are on their way back from their hike.

8/10

Excellent

20 Dec 2025

James

Great staff

Self

10/10

Exceptional

08 Dec 2025

Lavina

The staff were exceptional and very helpful. The hotel has a beautiful view of the mountains and water. There is a wonderful path to walk along the waterfront right across the street. Breakfast had lots of variety and many great restaurants are close by.

Leisure Partner

8/10

Excellent

24 Nov 2025

Doug

Awesome friendly and helpful staff. Could have used a coffee machine and fridge in room and maybe one English channel, even CNN
Staff helped me with arranging a tour! Decent number that sooke english

Leisure Partner

2/10

Poor

02 Nov 2025

Laura

Terrible service food awful and over priced for the taste

Leisure Family

8/10

Excellent

27 Oct 2025

John

Property aging a bit and view from room was a rear car park. By contrast the view from breakfast area was great. No fridge or coffee making facility in the room.

Leisure Family

8/10

Excellent

01 Oct 2025

Hong Yeong

Nice location with great scenery. Helpful and nice staff.

Partner

6/10

Pleasant

19 Aug 2025

Ferial

Great location beautiful view

Leisure Family

10/10

Exceptional

14 Aug 2025

David

Great views of the water from every room.

Leisure Family

6/10

Pleasant

11 Jun 2025

Ben

Helpful staff, put the room I requested is not given. The staff doesn’t read room requests. Just OK.

Leisure Self

10/10

Exceptional

08 Jun 2025

Gabriela

Mi habitación miraba directo a la costanera. El desayuno bueno y variado. Todos los empleados fueron muy amables y simpáticos.
Volvería a quedarme en el hotel.

Business Self

6/10

Pleasant

03 May 2025

Sidhartha

The hotel needs an update. The staff is friendly and professional.

4/10

Poor

27 Apr 2025

Kathy

Noisy uncomfortable small room, poor furniture. We paid for superior double room with sea view.

Leisure Family

6/10

Pleasant

09 Apr 2025

Jill

Small Room had two twin rollaway beds. One was unstable when I sat on it. The towel rack fell off the sink day one. No way to adjust room temp. Room smelled musty. Large price for overvalued room. Yes, a nice view from the lobby and good location. But my room view was a frosted window, the bottom of which opened onto the roof.

Leisure Self

10/10

Exceptional

27 Mar 2025

Nikhil

Best hotel in town!

Business_and_leisure Family

10/10

Exceptional

09 Mar 2025

Mark

beautiful hotel - wonderful staff - amazing view

Leisure Partner

8/10

Excellent

08 Mar 2025

Lori

Almost loved it!

The hotel was in a perfect location. Beautiful views of the lake and mountains from our room, the lobby, the bar & restaurant. Staff was great. We enjoyed the food and drinks. Perfect for our trip to Torres del Paine. The only disappointing thing was the inability to have a good nights sleep. The room was rather hot, which couldn’t be regulated. If you opened the window, the street noise was loud.

Partner

2/10

Poor

21 Feb 2025

Kaizan

We were relocated to another hotel without any notification or authorization. The excuse given was heating prob in the room. it was actually an over-sell after communicating with the manager next morning.

Family

2/10

Poor

21 Feb 2025

Yali

I booked and paid for the hotel half year ago, but ridiculously I was refused to be checked in and instead I was redirected to another hotel which I didn't authorize for booking, know nothing about and was still under construction. I am requesting refund for the booking, but have not heard anything back from the hotel and Expedia as of the writing.

2/10

Poor

21 Feb 2025

Xingqian

the hotel move us to a different hotel with construction going on, painting smell and no parking space

Leisure Friends

8/10

Excellent

20 Feb 2025

cindy

Flyer in the bed

Friends

8/10

Excellent

13 Feb 2025

Ludovit

Strategic location

One of the best locations in the city. Definitely worth paying for a room with a sea view. Reception, lobby facilities of the hotel is nice and friendly. It's annoying that the kitchen can't prepare a breakfast package in case of early departure for a trip. The staff at the bar is professional but considerably slow, approach confusing. If we didn't order immediately after taking a seat, we were ignored. After 15 minutes I had to order a drink at the front counter.

Partner

10/10

Exceptional

31 Jan 2025

Bruce

Great place to stay

Leisure Family

10/10

Exceptional

27 Jan 2025

Linda

Hotel with a view

The hotel was spacious, we got a last minute twin room for a reasonable price, bed was comfy, and breakfast was varied and delicious with made to order omelettes

Partner

10/10

Exceptional

26 Jan 2025

Lisa

Lovely hotel

Lovely hotel on the waterfront. Excellent breakfast. Close to restaurants and shops.

Friends_and_family Family

6/10

Pleasant

24 Jan 2025

Younan

The view was gorgeous but came with a price and noise street. Very much disturbed by the noise when people closed their doors. I paid $250 per night but I think lt is only worth $150.

Leisure Friends

10/10

Exceptional

23 Jan 2025

Douglas

Very nice

2/10

Poor

21 Jan 2025

Arya

Wifi problems

Even the other things not bad but the wifi is very bad. We cant do any our jobs work meeting or other works. It is sad. We try to tell receptionist but they answer it is problem with your phone. And thats it.

8/10

Excellent

11 Jan 2025

Cassandra

Good location and very kind staff. Late checkout and great breakfast was appreciated. A bit overpriced

Leisure Partner

10/10

Exceptional

31 Dec 2024

Shyam

The staff were very accommodating for early check in. Great breakfast options. Awesome views. Overall, a great experience!

Leisure Family_with_children

8/10

Excellent

29 Dec 2024

Zbigniew

The rooms are good, especially the ones with the mountain view. The exterior of the building needs updating.

Leisure

6/10

Pleasant

25 Dec 2024

Shravan

Location wise it is pretty good. The lobby is nice. Breakfast is the same everyday, no variety. Front desk staff do not go even slightly out of the way to help. They say follow the times per the T. A few minutes late and they denied box lunch for me. I had to scramble outside at 10pm to go and find food for next day. Staff didn’t even make an attempt to help.
Secondly, the corridors were loud at night, you hear everything clearly into the room. There is no AC only a heater in the room.

There are other things that are good though. Overall I would rate average.

Leisure Self

8/10

Excellent

24 Dec 2024

Joseph

Beautiful Views and Location!

TLDR; If it's your first time in Puerto Natales, I recommend staying here and plan on walking a few blocks to eat delicious food in town.

Pros:
- Beautiful + convenient location. Definitely get/request a water view. This is the best part of the hotel in my opinion. You can walk to town and get so much food in just 5min or less.
- Has restaurant + bar and really nice lobby for lounging. Restaurant food was extremely average IMO, I'd just recommend going a few block away for fantastic food in town.
- Free breakfast (I think this is hotel standard?), but overall wasn't fantastic. Did have fresh made omelettes which was the best part, but other was mostly different kinds of bread and spices (at least this is what I remember).
- Your room will be cleaned every day unless you request otherwise.
- Staff speaks great English, easy to communicate.

(small) Cons:
- Room amenities/service wise is relatively basic. No AC (gas heater if needed) - no fan in the room, we requested one as the only air flow is from the main window and we didn't want to have mosquitos come in at night, but they did not have a fan. That night was uncomfortably warm, but the next day we were able to leave the window open to cool the room down without the fear of bugs. It's *usually* *very* windy, so you can get insanely good airflow by opening the window.
- We also requested kleenex/facial tissues which they did not have either. We were able to go to a supermarket and get some the next day.

Partner

10/10

Exceptional

23 Dec 2024

David

Situated on the shore of Ultima Esperanza Fjord in Puerto Natales, both a destination in itself, a way station for adventures in Chilean Patagonia, and the launching point for flying to Antarctica.

Leisure Family

10/10

Exceptional

13 Dec 2024

wing

It locates by the seafront and tourist attractions waterfront.
Some rooms have great views of the waterfront and the mountains.

Leisure Family

8/10

Excellent

09 Dec 2024

Matilde Gina

Very convenient to shops . The room was warm that I have to open the window but too noisy with cars passing through!

Leisure

10/10

Exceptional

09 Dec 2024

Kevin

This is a beautiful hotel located along the waterfront. The lobby bar and restaurant are very nice and make for a great place to unwind after the day. The breakfast was top notch. Our room was spacious with beautiful views. The staff were very friendly and helpful.

Leisure Friends

10/10

Exceptional

01 Dec 2024

Helen

If you can, get a room with a sea view!! It is worth the extra cost and it is spectacular, unless you are a light sleeper and bothered by cars and trucks driving by. I had a number of issues which the front desk staff worked hard to resolve and make me happy and i appreciated their efforts. High marks for friendliness and helpfulness.

Reservations responses, on the other hand, were non-existant and unhelpful.

The breakfast is complete and good. Nothing to write home about.

Leisure

10/10

Exceptional

11 Nov 2024

Fernando

Excelente vista hacia el canal y las montañas nevadas, cercano a la zona de restaurantes y tiendas

Partner

10/10

Exceptional

07 Nov 2024

Alicia

Very nice hotel with awesome landscaping views!

8/10

Excellent

04 Nov 2024

paulina

Nice hotel and very convenient!

Leisure Friends

10/10

Exceptional

20 Oct 2024

Hui

Classical style hotel in front of lake

8/10

Excellent

16 Oct 2024

Lela

Good hotel overall. Staff was very friendly and helpful. Street noise was the only real issue.

Leisure Partner

8/10

Excellent

15 Oct 2024

Lynda

Convenient location within easy walking distance to restaurants, tour operators and shopping. Hotel interior nicely updated, staff informative and helpful. Guest voices and suitcase wheeling echo through the floor hallways due to hard floor surfaces and nothing to dampen the noise. Dining room chairs need replacing or repair to prevent wobbling like a rocking chair when sat upon. In the lounge use the couches, small chairs are uncomfortable. Bar service in lounge will only serve what is on the limited bar menu, declining requests to make a basic highball.

Leisure

10/10

Exceptional

05 Oct 2024

Josue

Exelent stuff. Good customer service

Leisure Family

10/10

Exceptional

24 Sep 2024

ZIHAO

The hotel is right next to the sea. It is a great option if you want a view. It is a few blocks away from shops and restaurants, so better drive here.

Leisure Partner

10/10

Exceptional

10 Sep 2024

Kayla

We had an excellent stay in the cabanas. It was nice to feel tucked away from everything while still being walking distance to the main hotel and amenities.

The people working at the hotel were super kind and helpful in planning excursions, especially Juan Carlos who helped us plan a fun few days in the area. He had great insight and recommendations and we appreciated all of his help!

Leisure Partner

10/10

Exceptional

02 Aug 2024

Scott

Would go back!

Lovely hotel, great location.

Partner

10/10

Exceptional

03 Jul 2024

Christos

Nicely decorated and warm room!
Nice lake view!

Leisure Partner

10/10

Exceptional

08 Jun 2024

Carmen

Super customer service, great stay :)

Staff went above and beyond for us during our stay, they even re-arranged our dates last minute when our flight was cancelled without any hassle and made sure we got breakfast before our early morning departure for our Torres del Paine tour. Breakfast was delicious with lots of fruit, bread and egg options. Our room was so cosy and comfortable with incredible ocean and mountain views. Highly recommend :)

Friends_and_family Friends

10/10

Exceptional

28 May 2024

Gerald

This was a great hotel. The only complaint is that the beds were a little soft, but that is a personal preference.

Leisure Family

10/10

Exceptional

08 May 2024

Ann

Lovely stay in every way. Staff incredibly helpful and kind.

Leisure Friends

10/10

Exceptional

04 May 2024

Graham

Good quality stay. Best location and view.

Leisure Partner

10/10

Exceptional

30 Apr 2024

Julio

Real nice, friendly staff

Leisure Friends

2/10

Poor

17 Apr 2024

Matthew

Very poor customer service. Latam cancelled our flight and the hotel refused to do a refund. They have ignored contact through expedia for two weeks and finally said no refund. I wouldn't recommend booking here. Property manager avoided contact with exedia. The latam flight cancellation was beyond my control and I was not able to make my reservation. I did contact the hotel as soon as I knew of the flight cancellation. I went to the hotel in person to also explain and they give you the run around about how expedia must do the cancellation but in fact they are responsible and just ignor expedias attempts of contact. I was told in writing a cancellation refund would be processed. I guess since people live so far away, they can just treat people like this.

Leisure Friends

10/10

Exceptional

06 Apr 2024

Li

Recommend!

Leisure Family

8/10

Excellent

02 Apr 2024

Felicia

nice property perfect location

Leisure Family

10/10

Exceptional

27 Mar 2024

Aumpika

Great hotel.

Leisure Family_with_children

8/10

Excellent

26 Mar 2024

Karen

Beautiful and comfortable property

Nice clean, cosy and comfortable hotel. The room we had was a bit small. The standard rooms have parking lot views. However, the Mountain View rooms have stunning snow capped Andes views.
The hotel is overlooking the lake and Andes mountains. Location is very close to the central Plaza the Armas, restaurants and super makets.
Breakfast is mainly cold, with cold cuts, cheese, bread, cookies, cornflakes etc. The hot breakfast option is to get an omelette freshly made.
Staff and friendly and courteous. The hotel is very beautiful and clean.

Partner

8/10

Excellent

24 Mar 2024

Jeremy

Too hot for me but...

This place is nice and comfy generally speaking. The staff, except one front desk agent, were a bit stiff and timid, like it was their first day on the job. Not a big deal just different from the mostly exceptional and friendly service by every single other place or person we've run into so far in Chile.

The down side of this hotel is it can be hot as hell, we literally had to have maintenance turn the heat off completely in our room and the bar and restaurant areas were to hot to spend much time in. Very weird.

Overall a good experience but too much heat and stiff employees would send me elsewhere next time. Chile has such a high level of customer service why not take advantage.

Friends_and_family Family

8/10

Excellent

23 Mar 2024

Ningsheng

Good location with friendly and helpful staff

Leisure Family

10/10

Exceptional

17 Mar 2024

Diego

Great service and location.

Leisure Friends

10/10

Exceptional

09 Mar 2024

Alaknarayan

Nice hotel, good view, safe & sound

Leisure Friends

8/10

Excellent

04 Mar 2024

EDGAR M.

Large room.

8/10

Excellent

28 Feb 2024

Gerd

The room was rather spartan:
No bottled water, only filtered in the hallway
No tissue paper
No coffe maker in the. Room
No ice machine on the floor had to get ice from the bar on first floor
No mini fridge in the room.
Safety box instruction were incirrect causing the box to close with unknown code.

Leisure Partner

10/10

Exceptional

26 Feb 2024

farshad

It's a beautiful hotel with fantastic view.

Leisure Friends

6/10

Pleasant

23 Feb 2024

Yvette

Very comfortable

Leisure Partner

6/10

Pleasant

04 Feb 2024

Pamela

Perfectly located by the water. Quick check in process. Rooms are generally clean, although not quiet from outside noise and background humming(?). Breakfast very underwhelming.

Leisure Partner

10/10

Exceptional

02 Feb 2024

Mrudula

Beautiful view and the location, our stay was short bur memorable!
Good spread of breakfast
Courteous staff!

Partner

8/10

Excellent

31 Jan 2024

dhiren

Location

Leisure Self

8/10

Excellent

20 Jan 2024

David

We simply stayed one night to be near the airport. The hotel is on the main road which runs along the water. That makes is super convenient driving into town or to the airport. It also provides a fantastic view of the water and mountains from the lobby and bar, as well as our room since we were on the western side. The down side is the road is quite busy so your sleep may be affected if your room is on that side.

Leisure Partner

10/10

Exceptional

17 Jan 2024

Verified traveler

Patagonia

A beautiful place to stay in Puerto Natales
Personnel was helpful and friendly
The hotel stored our luggages safely until we came back from Torres del Paine Nat. Prk

Friends_and_family Friends

10/10

Exceptional

08 Jan 2024

Michael

awesome place to stay

Leisure Family

10/10

Exceptional

03 Jan 2024

Esteban

Very good location and great staff!

Leisure Partner

10/10

Exceptional

30 Dec 2023

Nina

Excellent property with good breakfast and walkable to the main town area. Very good view of the lake and mountains. Very centric

Leisure Family

10/10

Exceptional

29 Dec 2023

Esteban

Excelente ubicación, muy buen servicio!

Leisure Partner

10/10

Exceptional

20 Dec 2023

Pam

The staff are very helpful. Natales is a pretty town, and very pleasant walking.

Leisure Friends

10/10

Exceptional

17 Dec 2023

Mark

Awesome Stay!

The staff was great! Very helpful. Very affordable too. The location was perfect, close by walking distance to great downtown restaurants and bars. Really enjoyed our stay!

Business Friends

10/10

Exceptional

12 Dec 2023

nancy

This is a beautiful property with lovely art hanging on the walls and standing on pedestals… Great staff at the desk, and the food was quite good in the bar!

The room is clean and simple and elegant

8/10

Excellent

07 Dec 2023

Andres

Buen hotel, bien ubicado, habitaciones cómodas, la celefaccion excesiva, y no se puede ajustar desde la habitación. Personal amable , desayuno bueno

Partner

10/10

Exceptional

02 Dec 2023

Kristiena

Really nice hotel. Good breakfast. Nice views from the hotel onto the coast and hills beyond. Friendly and helpful staff.

Leisure Partner

10/10

Exceptional

30 Nov 2023

Lori

We found this property charming and well appointed. The staff was friendly and helpful. Breakfast was delicious and the views were lovely from our rooms and the dining areas. The location was well suited to our needs as a jump off point to explore Patagonia.

Leisure Family