julia
The hotel itself and the staff are good, room is basic but spacious. We booked 2 rooms and one of the rooms was a bit chilly which it took 2 days to become warm, also it would be helpful if there is an electric kettle in the room. I am taking a star off because the taxi driver the front desk arranged to take us to the bus terminal was terrible! First, the cost was ridiculous, we were quoted by the front desk for 15000 Chilean pesos from the hotel to the bus terminal (only 8mins away) then when we wanted to pay in dollar because we didn’t have any pesos we were told the cost would be $20 usd. We accepted the cost because we asked for a large car for our group of 3 and 2 large luggages. However the car was very tiny and the driver was rude! it was too compact to fit 3 people, and the driver literally squeezed our rimova luggages hard in the back of the tiny trunk. Should have used Uber instead!
