Name: The Singular Patagonia
Address: Km 5 5 Puerto Bories ., Puerto Natales, CL

10/10

Exceptional

11 Apr 2026

Michael

Everything 5 stars

Family

10/10

Exceptional

14 Mar 2026

Susan

Lovely hotel integrated within buildings previously a large industrial site, creating an interesting juxtaposition between industrial past and current first class hotel. Our room was large with an amazing view of the fiord. Service was excellent. Restaurant and bar provided great choices of high quality food and drink. So glad we had the chance to stay here.

Partner

10/10

Exceptional

04 Mar 2026

Martin

This was our second stay in a week. The staff made us so welcome again. Love this hotel!

Partner

10/10

Exceptional

27 Feb 2026

Martin

Fantastic hotel with wonderful staff. The history of the building has been beautifully preserved. The view from the rooms is amazing. We loved c our stay!

4/10

Poor

15 Feb 2026

Raj

It was a very disappointing experience - it’s not worth the price at all. We did not get any of the excursions we wanted because it was booked out or weather. They also don’t allow you to book ahead of your stay, so you’re at their mercy. We ended up doing our own excursions with outside companies who had plenty of availability or by renting a car. The staff also miss critical requests like to go breakfast (which is offered), would bring out wrong dishes to dinner, didn’t offer us a ride from the airport despite having 5-10 hotel cars parked outside and the ride is 5 minutes etc etc. It’s just not a 5 star experience that we were hoping for on our honeymoon.

Leisure Partner

10/10

Exceptional

12 Feb 2026

Isabel

Sencillamente es[ectacular! Todo!!

Friends_and_family Friends

10/10

Exceptional

10 Feb 2026

Jolanta

Wow

Leisure Friends

10/10

Exceptional

04 Feb 2026

jack

Very clean rooms with wonderful views. The excursions made our experience very special. Gonzalo and Franco were excellent guides. A few hotel staff members stood out to us. We will always remember them, it was Fernando at the bar, Camilla, Javiera and Max. We always enjoyed seeing them during our stay.

Partner

2/10

Poor

28 Dec 2025

zhiwei

As mentioned in previous reviews, the service at this hotel does not match its price. While the location and design are both top-class, the poor service completely ruins these advantages, along with guests’ vacation experience. The hotel’s operations team is unprofessional and fails to meet even basic service standards, let alone make guests feel comfortable or welcomed. A significant portion of the staff come across as cold and unhelpful, leaving guests confused and frustrated—especially at the front desk and in the restaurant, where the indifferent attitude is particularly puzzling. This unpleasant experience led me to cancel Singgular Santiago, and I will not be returning in the future.

Leisure Family

8/10

Excellent

05 Dec 2025

Qamar

Great views, spa was good, the lamb chops in restraunt were the best ever.

Leisure Partner

10/10

Exceptional

29 Nov 2025

Sarah

Beautiful Hotel in a great location !
Hotel has a very unique design and absolutely love it! Very nice and friendly staff. Restaurant and bar really good with an amazing water view. The rooms were super clean with water view as well. The housekeeping staff were amazing making us feels at home .. I highly recommend this BEAUTIFUL hotel

Leisure Family

6/10

Pleasant

15 Nov 2025

Augustijn

We stayed for 4 nights at The Singular Patagonia. The owners and architects went all the way to transform this former meat processing plant into a luxury hotel. The presence of the old equipment is magnificent, and the views are spectacular. Running a hotel operation at such a remote location is very challenging. Creating an experienced service team is almost impossible, especially having the hotel closed 4 months per year. Although the staff is very friendly and helpful we experienced service issues every day. From an overheated bathroom to no water and from very slow check-in and F&B service to incorrect F&B items. To mitigate this service risk, it would require stronger guest service-oriented management and more automation (such as tablets for waiters). For this reason, we decided to skip The Singular in Santiago but would recommend to try-out the one in Patagonia, taking the above into consideration.

Leisure Partner

10/10

Exceptional

14 Nov 2025

Charlotte

The room was incredible, the staff was so kind and supportive, and all of the excursions were great. We took bikes into town one day, went horseback riding another, and I spent a few hours at the relaxing spa! The experience was magical.

Leisure Partner

10/10

Exceptional

27 Oct 2025

kenia

Everything about this hotel is beautiful and exceptional, the service is impeccable , customer service at its best.
This is one of the best hotel stays I’ve been , I have to mention their restaurant WOW, WOW!!! Extraordinary.

Leisure Partner

10/10

Exceptional

27 Apr 2025

Anna

Liked everything about it. Superb.

Leisure Family

10/10

Exceptional

25 Apr 2025

Hailin

If I could give ten stars on this review, I will. Mark from the Concierge Desk went above and beyond to ensure I enjoy my stay at the hotel as well as my trip in Chile. I unfortunately lost my cellphone at the Santiago airport before boarding my flight to Puerto Natales. After arriving at Singular Patagonia late in the afternoon, I asked for help to buy a new phone before going to the park on the second day. Mark immediately realized that because the 2nd day was Easter holiday, and stores would be closed, I only had less than one hour to ensure I have a phone during the trip. He called the electronic stores to ensure they were open and the type of phone I looked for was available. A taxi was arranged to drive me to the electronic store and drive me back after i complete the purchase. Because of Mark and the team, my trip in Chile completed with sweet memorable and good pictures. Singular Patagonia will always be my 1st choice when visiting Puerto Natales again. What's more: The view from the room was stunning, even more beautiful than the picture shows. The breakfast offerings were nutritious and convenient to start a day. Thank you, Mark. Thank you, Singular Patagonia.

Leisure Self

10/10

Exceptional

13 Apr 2025

Rama

Lovely place and I would
Love to come back

Leisure Friends

10/10

Exceptional

07 Apr 2025

Duane

fantastic hotel !!!

the absolute best hotel !!! top to bottom -
great place to stay -
location ,
quality , staff , food everything ! fantastic

Friends_and_family Friends

10/10

Exceptional

02 Apr 2025

Michael

Amazing

Leisure Family

10/10

Exceptional

27 Mar 2025

Anna

Excellent all around, exceeded expectations in every aspect

Leisure Family

10/10

Exceptional

08 Dec 2024

Verified traveler

Luxury hotel. Consider was super helpful with rental car repair issues.

Friends_and_family Family

10/10

Exceptional

05 Dec 2024

Paula

The hotel is the best hotel ever stay in! We didn’t want to leave! The customer experience was amazing and the hotel team was absolutely fantastic!

Leisure Partner

10/10

Exceptional

13 Nov 2024

Edward

Just INCREDIBLE! Superb resort in a serene setting. It is pricey, but you are certainly getting what you are paying for! Highly recommended as a once in a lifetime experience.

Leisure Partner

8/10

Excellent

10 Nov 2024

Vincent

Staff was amazing, especially Javier!

Business_and_leisure Partner

10/10

Exceptional

05 Apr 2024

Ganning

historical museum, excellent dining option, good service and water front view

Leisure Partner

10/10

Exceptional

17 Dec 2023

Mark

The Singular Puerto Natales ⭐️⭐️⭐️⭐️⭐️

The Singular is a beautiful hotel. What an experience! The staff is amazing! 5-Star all the way. Great views from the panoramic window out across the water and into the snow capped mountains. By far the best of Puerto Natales, if not all of Chile!
Highly recommend!

Business Friends

10/10

Exceptional

03 Dec 2023

Rodney

Very unique property with world class service.

Leisure Partner

10/10

Exceptional

08 Nov 2023

Rachel

This is a truly unique property, especially for industrial revolution lovers. Amazing views, beautiful rooms, attentive staff, gorgeous bar and dining area. Absolutely loved and would stay again.

Leisure Family

10/10

Exceptional

18 Oct 2023

Henrietta

We had a fantastic stay. Although it was only one night, the service was incredible. We loved the spa, and dinner was amazing.

10/10

Exceptional

17 Oct 2023

Michael

Best hotel I’ve ever stayed in and the staff are incredible.

10/10

Exceptional

16 Apr 2023

Oscar

Great property and Service!

Leisure Family

10/10

Exceptional

08 Mar 2023

David

The restaurant was amazing. The room views were beautiful.

Leisure Family

4/10

Poor

05 Mar 2023

Jason

By no means worth the price. I had a very long check-in delay and watched many other travels arrive later than me check in and get rooms earlier. Management then tried to gaslight me by saying that they “upgraded my room” for the inconvenience when I had already rented the most expensive room in the hotel. They didn’t even bother apologizing. Also the king beds are two twin beds which is disappointing and not as comfortable as a true king — which is what I had thought I paid for. By no means a 5 star hotel by Western standards.

Leisure Partner

10/10

Exceptional

09 Jan 2023

sandra

excellent sercvice. The hotel is stunning. The staff is wonderful

Leisure Partner

8/10

Excellent

08 Jan 2022

Rebecca

Best hotel in Chilean Patagonia

This was our 2nd time at the Singular in Puerto Natales. First stay was in 2013.
I must say, this property is amazing and def one of my favs in South America.
We were a little disappointed with the service at the restaurant this time. The wait staff didn’t seem to be well trained and informed about their own menu.
The organized tours were great - great attention to detail.
If in Chilean Patagonia, I would def recommend splurging a bit and staying here.

Partner

8/10

Excellent

06 Dec 2021

Ramiro

Extraordinary beautifull place. Very unique and refined. Excellent restaurant with the luxury of having fresh chilean king crab (best in te world). Quite confortable and beautiful rooms with amazing view. Decoration is among the best I have seen in the world of luxury hotels

Leisure Friends

10/10

Exceptional

27 Feb 2020

Ciindy

This hotel is outstanding , we stayed for 3 nights and had wonderful time . Food is great , the view of this hotel is incredible beautiful .

Leisure Family

10/10

Exceptional

16 Feb 2020

Verified traveler

Hotel is beautiful, staff amazing, no gym and small pool but the rest makes up for those down falls. Love the hidden specialized restaurant with pre fix menu. Was incredible food!!

Leisure Family

10/10

Exceptional

31 Jan 2020

Verified traveler

Wow what a hotel! Converted from a slaughterhouse to a hotel. An amazing place. Staff were incredible. Restaurant was amazing. Facilities were excellent. We did not realize it was all inclusive. Many guided tours in the area all included with your stay. A must stay in Patagonia!

Leisure Partner

10/10

Exceptional

05 Apr 2019

Verified traveler

The Singular is a beautiful hotel with a very interesting history. The staff are fantastic, trained to know each customer by name. The rooms are large, spacious, and clean. The food is delicious. Don’t eat at the bar.. the experience in the dining room is significantly more polished. The spa is small, but nice. I did one excursion with Valentina/Nicholas, and they were excellent guides. The hotel is short drive or 45min walk into town.. highly recommend spending a little bit of time in Puerto Natales town.

10/10

Exceptional

24 Mar 2019

Verified traveler

Amazing location and unique given its history and the care that has been taken in restoring the property as a hotel.

Leisure Family

6/10

Pleasant

06 Mar 2019

simone

The place is cool, like a museum. They have reconditioned the place well. But it felt a bit cold and stark. The service was out of place and they charged way to much for the simple accommodation. Bedding was not that cozy, restaurant options were limited, and spa was minimal.

Family

10/10

Exceptional

01 Dec 2018

Lisa

Beautiful but better air circulation needed

Location and service was incredible. Only complaint was the lack of comfort in the rooms - the views are beautiful, but the lack of air circulation and air conditioning resulted in some pretty uncomfortable sleep conditions. Even though the staff brought in a fan for us, it was not enough to cool down the very hot room.

Partner

8/10

Excellent

25 Oct 2018

Claudia

The right hotel in Puerto Natales

Fabulous staff. Good food. But you have to be prepared for vast dark spaces with an eerie past. I had the sense they'd market to Chileans for far lower rates, and rates can vary tremendously. I would stay inside the park next time as distances are huge. Pillows were hard, expeditions very pricy with instant coffee on offer. Bu5 people who work there couldn't be nicer and that says a lot.

Friends

10/10

Exceptional

20 Oct 2018

Verified traveler

Amazing place and top notch service. Dissapointed the pool wasn’t fully functioning but everything else great.

Partner

6/10

Pleasant

03 Apr 2018

Verified traveler

Great hotel, disappointing staff!

very spacious rooms, well kitted out with great views across the bay. Food is fantastic as is dining room. Hotel itself steeped history and there is a museum onsite. Spa is modestly sized but well equipped. Unfortunately, the hotel is let down by the inconsistent attitude of its staff both in hotel and in restaurant. Check in was longer than necessary, due to problems with card machine and the receptionist’s irritability showed clearly when she thought our card was the problem. It was resolved simply by her changing the currency to be charged on her machine. We then went straight to Dinner wjich went well and the food was superb as was the service. Next morning, breakfast went off relatively well though we did ask one waitress of they had a small bag so that we can take some pastries with us on our long journey to the Perito Moreno glacier, to which she curtly replied “sorry we dont have any left” and duly walked off. We then asked a second waiter and he then kindly provided them for us. The trick here is to always ask 2 people the same thing! There were other instances of poor service from the staff especially given the price you pay for the staying there. Buyer beware! The service is not up to scratch for a 5 star establishment.

10/10

Exceptional

14 Jan 2018

Verified traveler

Superbly unique and beautiful/modern hotel with amazing setting.
A negative was the temperature of the room was very warm, and window ventilation did not help enough. There is no air conditioning, which could be required during summer.

Partner

4/10

Poor

09 Jan 2018

Verified traveler

Not recommended one star service five star price

Very disappointed we found the service at the front desk to be mediocre (the other staff were fine) they were not very helpful in fact gave some bad advice. A hotel near the Torres Paines should have good maps for people to use. There tour guide was less than helpful They obviously want everyone to use their tour service so being on your own is not the best The Wi-Fi service was terrible. Their first excuse was the clouds ( ridiculous) then the fact they had many rooms ( ridiculous) For the prices they charge they need to make the service better and more welcoming and fix their Internet. I would only recommend coming to visit the place have a drink look around and stay elsewhere

Family

10/10

Exceptional

14 Dec 2017

Robert

Beautiful hotel

A unique hotel, comfortable, excellent food and a good service. Highly recommended。

10/10

Exceptional

05 Dec 2017

Thomas

Amazing experience at unique hotel

The Singular is simply an amazing place. By the time you walk in, you realise that every effort has been made and a lot of local knowledge and passion has been used to convert a historical site into a luxurious hotel for guests and visitors. The rooms are stunning and the view from the rooms is georgeous. The bar and restaurant are beautifully designed and offer high quality food and drinks. The Spa with dry and wet saunas is very nicely located too, however the pool area could be a bit more spacious. Overall an unforgettable experience.

Partner

10/10

Exceptional

19 Nov 2017

Enas

Amazing hotel

We stayed 3 nights & for sure wasn’t enough. The rooms have amazing view of the lake & mountains, very clean & modern & the staff were so friendly & helpful. The overall atmosphere was simply amazing & I would definitely stay there again.. highly recommend!

10/10

Exceptional

06 Mar 2017

Verified traveler

A most unique experience!

The food is amazing. All the public spaces are decorated with taste and reflect the theme of the hotel which was a former meat-packing factory. Wonderfully comfortable and tasteful. You drive your car right into the reception area which was a former horse and cow stable! The Singular was a nice stop half way between Punta Arenas and Torres del Paine.

Partner

10/10

Exceptional

19 Feb 2017

patrick

High standard hotel with character

The hotel is in a great location and has built itself with a special character: a ex-meat processing factory!
The scenery is memorable, the food and service are first class. We took a tour of Tores del Paine with the hotel and were very satisfied;our guide and driver were very knowledgeable and willing to handle our unique requests for picture and contemplation.

10/10

Exceptional

31 Jan 2017

Verified traveler

Beautiful hotel -- spa, food and ease of excursions was great! Hotel staff very helpful and attentive.

10/10

Exceptional

17 Jan 2016

Verified traveler

Stunning location, very interesting architecture, excellent food.

Partner

10/10

Exceptional

02 Dec 2015

Verified traveler

A must stay place!!

Amazing hotel. Something completely different.

Family

10/10

Exceptional

19 Aug 2015

Gaby C.

One of the Greatest Stays of My Life

Hands down, one of the best hotels I've ever stayed in. From the service, to the unique grounds, excursions and FOOD: everything was absolute perfection. I would not have changed a single thing other than making the stay longer!

8/10

Excellent

10 Dec 2014

Dimitrios

Great views, relaxing place

Great hotel. Great views. The rooms have amazing views however there is a problem with ventilation. With direct sunlight the room can hear up a lot. Good spa facilities. Very helpful reception with trips etc

Partner

4/10

Poor

09 Mar 2014

Verified traveler

Lovey hotel, poor customer relations.

Beautiful room, view, restaurant and spa. The hotel forgot to book our $400USD transport to the airport. On the river cruise we did the boat broke down and we were 3 hours late back to hotel. The staff on the boat managed the breakdown very well however there was no recognition from the hotel. The excursions are very expensive and not always available. Torres Del Paine national park is nearly 3 hours away adding 5 to 6 hours driving to the day. I would suggest a short stay only to see the local sights like the Mylodon caves and Puerto Natales.

10/10

Exceptional

13 Oct 2013

kristen

My new all time favorite hotel

The setting of this resort is unlike anything I've seen. The history of the factory, the ability to preserve and repurpose equipment and building materials, the beauty of the setting all combine together to make singular unforgettable. It is well worth the time to experience it in ones lifetime.

10/10

Exceptional

29 Apr 2013

Verified traveler

Outstanding Hotel

This hotel was beyond incredible. This cold storage plant that was converted into a museum and then a hotel is incredible. The rooms are huge with amazing views, beautiful furnishings and an incredible bathroom with deep soaking tub. The Spa was also fantastic, especially the facials. But the highlight for us was the bar and restaurant. The food was out of this world (prepared in an open kitchen) and served in a very cozy and warm restaurant with fantastic bar and lounge. The staff could not be better. This is the best customer service we have had in Chile. The staff is happy and love their jobs. You can definitely tell. Every staff member knew who we were and what we expected from the service. Unbelievable hotel!!!!! Don't miss the opportunity to go.

Partner

10/10

Exceptional

28 Jan 2013

Will

Unique building with history and amazing views

Pretty spectacular set-up, worth the price just for the views out the bedroom window (which is one entire wall!). I loved the historical aspects of the building. The tours were very good but expensive if not taking the full board option.

8/10

Excellent

08 Jan 2013

Verified traveler

Beautiful, but still some logistical kinks

Absolutely stunning location, and well appointed facility done in what my fiance called a \"rustically elegant\" decor. The problem is that Puerto Natales is about 1.5-2hrs away from the national park, and 3hrs away from the nearest big airport (Punta Arenas to the south, although there is a small airport in Puerto Natales). The bigger problem is that the hotel has no working system for signing guests up to take their \"excursions\", which is the cornerstone of their operation. We were there for 5 days, we took took excursions for 4 of them, and they didn't get us signed up correctly for the trip we wanted once. All in all, worth going, just make sure they've got you down for what you want to do.

Partner

10/10

Exceptional

27 Feb 2012

Barbara

Singular Hotel Puerto Natales, Chile - great

A very new hotel with great service, beautiful rooms and wonderful meals. An all inclusive rates includes a variety of excursions to choose from with pleasant, informative guides. The hotel was a meat packing plant from 1916 through the 70's, a valuable resource for the area's economy, and the hotel has managed to create a very unique atmosphere maintaining the history of the plant, which is now a World Heritage Site. The architects and designers were very creative and the end result is very impressive.

10/10

Exceptional

25 Apr 2026

Mario Ricardo

Hotel maravilhoso! Único! Arquitetura maravilhosamente preservada e histórica. Staff adorável. Excursões fantásticas. Fiz dois trekkings de 13 e 10 km com os super guias Fernando e Jonathan, fora uma hike morro acima e o barco. Comida espetacular! Foi minha segunda vez e agora quero voltar todo ano. Meu hotel favorito no mundo!

Self

10/10

Exceptional

14 Apr 2026

Eduardo

Todo excelente

Partner

6/10

Pleasant

06 Feb 2026

JOEL

L’architecture de l’hôtel est magnifique, la vue de la chambre sublime.
Point négatif: Aucun cocktail de bienvenue, aucune explication sur vélo de courtoisie. L’emphase est sur l’omniprésence du personnel pour certains sévices qui n’est malheureusement pas adapté pour une clientèle un peu plus conviviale. Ça créer un malaise la plupart du temps.
Pour la beauté du lieu, 5/5

10/10

Exceptional

01 Feb 2026

Marcelo

.

Friends_and_family Family

10/10

Exceptional

02 May 2025

Javier

Amazing Hotel👏👏👏👏

Partner

10/10

Exceptional

04 Aug 2024

Juan Pablo

Unique

This hotel ia something special. Amazing and beutiful. Good service and food.
We will come back

Partner

10/10

Exceptional

22 Jul 2024

María del Rosario

Linda estadía

Convertido en un excelente hotel museo, pues anteriormente fue una gran industria de un frigorífico de principios del siglo XX. El hotel es hermoso; con vista al mar; el desayuno rico, todo muy sofisticado.

Partner

8/10

Excellent

09 Apr 2023

Marco

Hotel ricavato in struttura relativa a vecchio magazzino storico per il trattamento e refrigerazione della carne, con annesso museo. Location interessante, struttura molto piacevole. Andrebbero levati un po’ di rottami sparsi nelle vicinanze esterne della struttura.

Leisure Partner

10/10

Exceptional

01 Apr 2023

Marco

Ottima location, recupero vecchia struttura con ottimo ambiente e servizio

Leisure Partner

10/10

Exceptional

20 Mar 2019

belchior

Hotel impressionante