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Accommodation only. Meals are usually not included.
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9.8/10Excellent61 Reviews
Cleanliness10.0/10 10.0
Service9.8/10 9.8
Comfort9.4/10 9.4
Condition9.4/10 9.4
Neighborhood8.4/10 8.4
Amenities9.4/10 9.4
See all ratingsRoom prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Casa Lucy
Located in Natales, Casa Lucy is by the sea, within a 5-minute drive of Plaza de Armas and Museo Histórico. This bed & breakfast is 1. 2 mi (2 km) from Puerto Natales Casino and 1. 4 mi (2. 3 km) from Costanera.
Make use of convenient amenities, which include complimentary wireless Internet access and tour/ticket assistance. The front desk is staffed during limited hours. Continental breakfasts are available daily from 6:00 AM to 9:30 AM for a fee. Stay in one of the guestrooms featuring flat-screen televisions.
Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Housekeeping is provided daily, and irons/ironing boards can be requested.
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Located in Natales, Casa Lucy is by the sea, within a 15-minute walk of Última Esperanza Fjord and Plaza de Armas. This bed & breakfast is 0.8 mi (1.4 km) from History Museum and 1 mi (1.5 km) from Puerto Natales Casino.
Stay in one of the guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Housekeeping is provided daily, and irons/ironing boards can be requested.
The front desk is staffed during limited hours. Free self parking is available onsite.
Popular amenities
Free WiFi
Parking available
Dining services
Concierge
Non-smoking
Check-in and check-out
Check-in from
1:00 PM
Check-in until
midnight
Check-out until
10:00 AM
Minimum check-in age
18
Hotel policies
No cribs (infant beds) available
Professional property host/manager
Pets not allowed
Important information
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Property Alerts
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- You may be required to pay the following charge at the property: Chile Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Chile and who pay in foreign currency (e.g., USD).
We have included all charges provided to us by the property.
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You need to know
- One child 3 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
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Special Instructions
The front desk is open daily from 6 AM - midnight. The front desk is staffed during limited hours. Information provided by the property may be translated using automated translation tools.
-
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards, debit cards, and cash
- Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
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Minimal age
18
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Optional fees
- Fee for continental breakfast: approximately USD 20 for adults and USD 15 for children
- Rollaway bed fee: USD 30.0 per day
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
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Spoken Language
Spanish
Nearby attractions
Última Esperanza Fjord
1.1 km / 0.7 mi
Plaza de Armas
1.1 km / 0.7 mi
Centro Cultural Natalis
1.2 km / 0.7 mi
History Museum
1.3 km / 0.8 mi
Puerto Natales Casino
1.4 km / 0.9 mi
Cueva del Milodon
1.9 km / 1.2 mi
Costanera
1.9 km / 1.2 mi
Mirador Cerro Dorotea
2.3 km / 1.5 mi
Cerro Dorotea
22.8 km / 14.2 mi
Mylodon Cave Natural Monument
26.5 km / 16.5 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- bed and breakfast
- Car park
- Check-in hour
- Check-out hour
- Wi-fi
- Luggage room
- Breakfast
- Non-smoking establishment
- Minimum check-in age: 18
Meal plans
Meal plan types
Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.
B2
Breakfast For Two Guests
This meal plan may be available depending on the selected room/rate.
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
No room details available for this hotel.
Guest reviews
What other guests saying about Casa Lucy
50
reviews shown
Bianca
Everything was wonderful from the greeting to the room, the facilities, and the breakfast. I really enjoyed my stay here and can highly recommend the place.
Jessica
The place was spotlessly clean and super hot water. Short walk to the bus station, great restaraunts and the main plaza
Jeff
Lucy made us feel as if we were guests in her home.
Zhenwen
It is clean. The owner is nice. Location is convenient.
manuel
We stayed 5 nights and were sad to leave. We were welcomed by the owner, Dona Lucy and she explained how to gain access to the property and showed us our room.
The room was extremely clean, the bed and linens very comfortable and the room very roomy.
Upon return every afternoon or night, we were asked what time we wanted breakfast. We were always offered our choice of eggs. We had bread and a toaster at our table, along with yogurt, juice, tea/coffee, cheese, ham and cereal was available.
We hated leaving and felt very much at home with a caring owner that ensured that we were comfortable and at home in her B&B.
The room was extremely clean, the bed and linens very comfortable and the room very roomy.
Upon return every afternoon or night, we were asked what time we wanted breakfast. We were always offered our choice of eggs. We had bread and a toaster at our table, along with yogurt, juice, tea/coffee, cheese, ham and cereal was available.
We hated leaving and felt very much at home with a caring owner that ensured that we were comfortable and at home in her B&B.
Luciana
Lucy was a fantastic host! The breakfast was the best we had in natales!
Andrew
Great bed and breakfast. Everything was clean and prepared for us and señora Lucy is the best.
Laura
Lucy was very attentive, and helpful. I needed help to get tours and good, and she made sure I got what I needed.
EUNPIL
very good to stay
Travis
Excellent place to stay in town. The owners were extremely nice people who always made sure everything was good. Also, the breakfast they offered each morning was delicious and plenty. Will definitely stay at Casa Lucy next time I visit!
Karen
Lucy is a kind and helpful host. Our room was large and comfortable.
Yuliya
Lucy's was one of the most welcoming houses throughout my South American trips. Aside from clean and comfortable bed and towels, spacious room with excellent powerful hot shower, perfect location next to bus depot, the best of all is a nicest, warmest host Lucy. She made me feel like I returned home and made sure I had ample breakfast in the morning before leaving the house, bus tickets or tours in order, and a hot tea before going to sleep.
I would never forget how she waited for me till late at night to come back from the trek. In all my history of travelling all over the world, no host cared about their guests as much as Lucy.
If I ever go back to Puerto Natales Lucy would be one of the main reasons to do so. Thank you, Lucy, for your hospitality!
Tip: book all your activities with Lucy. I had pre-booked mine and still regret it. I should have waited and would have had much better experience.
I would never forget how she waited for me till late at night to come back from the trek. In all my history of travelling all over the world, no host cared about their guests as much as Lucy.
If I ever go back to Puerto Natales Lucy would be one of the main reasons to do so. Thank you, Lucy, for your hospitality!
Tip: book all your activities with Lucy. I had pre-booked mine and still regret it. I should have waited and would have had much better experience.
Elizabeth
Casa Lucy offered a great stay, with a generous and delicious breakfast. Our room was clean and quite large. Lucy offered us help with anything we needed during our 4 day stay. We were able to walk around town and out to dinner right from our room, through nice neighborhoods. I will definitely stay there again when I visit Puerto Natales.
Jerome
Good, basic accommodations, with no frills.
Lenny
Lucy is very helpful throughout our stay.
Luis Gonzaga
No hay duda acerca de las ventajas de estar alojado en esta propiedad familiar con una dotación cómoda y ubicación excepcional, a distancia corta del terminal de transporte y del sector comercial de tiendas y restaurantes de esta acogedora ciudad. Recomendado!
Michael
Senora Lucy was very helpful. Very clean and good breakfast.
Daniel
Lucy is an incredible host. She is flexible, kind and very willing to help to make your stay great. We greatly enjoyed our stay and highly recommend it. We were able to walk to and from the bus station in 8 minutes which made our traveling that much easier.
Eva
Very clean and quiet bed and breakfast with nice rooms, each with private bathroom. Hostess is very accommodating, we were able to store luggage there for free while we went into Torres Del Paine. Spanish speaking only but easy to communicate with entry level Spanish skills. Breakfast was filling. Highly recommend.
Lucy
The person who ran the hotel was extremely nice and accommodating!
Colin
Lucy made us feel right at home, and the breakfast was fantastic!
Verified traveler
dealing directly with the owner who was so friendly
MARK
Lovely host - home away from home
Lucy is a lovely host, it's a charming place to stay and we felt very welcome with lots of help from Lucy.
Verified traveler
Very clean and organized. Small family business run with attention to detail. Simple facilities, cuter than photos. Great location. Walking distance from bus terminal and town center. No English but they do their best to communicate.
Kim
Wonderful stay!!!
Wonderful stay. Large rooms and comfy beds. Great location - close to the bus station and a short walk to town. Lucy and her team are very welcoming and breakfast is delicious. She is also very kind and will hold your bags if you go to the national park. 100% would recommend you stay here. All around a great experience.
Verified traveler
Really good location about halfway between the bus station and the town centre. The host was helpful and friendly. We stored our bags while we went trekking and they were waiting for us in the room when we checked backed in. On our second stay we checked in late and left early the next morning. The host was there to meet us at night and had breakfast ready for when we left the next morning.
Verified traveler
nice and helpful owner (Lucy). walkable to the center. however not much facilitiy in the room
Verified traveler
A little difficult to find is the only criticism.
Otherwise it was clean, very friendly, with an excellent bed and a sperb breakfast
Otherwise it was clean, very friendly, with an excellent bed and a sperb breakfast
Verified traveler
very friendly and helpful. Breakfast was excellent
hamid
Recommend
Friendly staff, they cannot speak English though. They have flexible timing for breakfast and set the table for each guest separately. The room was super clean and quiet.
Robert
Charm amidst wind in Puerto Natales.
This is a charming BnB and would be ideal for backpackers wanting slightly nicer digs in Puerto Natales. The bedrooms occupy all of the second floor. We stayed in a room with a private bathroom and double bed. Value felt very good; breakfast was tasty and Lucy is incredibly patient, kind and sweet. We flash scrambled this location to stay at the last moment and were able to make it work. WiFi works fine. Lots within walking distance in terms of cafes and excursion companies.
Beatrice
Great location, perfect host, and cake for breakfast-what more could you want! Would definitely return to Casa Lucy!
Verified traveler
Love it.
Wonderful stay here. Doña Lucy was so incredibly welcoming and kind. Highly recommend.
Fung Yan
溫馨的民宿，老闆娘雖然不懂英語，但能利用翻譯溝通，環境十分整潔，洗澡水力及熱水好好，床褥都十分舒適，地點都近巴士站
jose
excelente desayuno
Muy amable Lucy, flexible en cuanto a horario desayuno
Darcicly de Souza
Atendimento especial.
Fomos muito bem recebidos por Dona Lucy, sempre atenciosa, disposta a atender nossas necessidades.
Local limpo, ótima localização, próximo à rodoviária, calefação ok, chuveiro muito bom e cama muito confortável.
Café da manhã atendeu minhas expectativas.
O diferencial é o atendimento.
Local limpo, ótima localização, próximo à rodoviária, calefação ok, chuveiro muito bom e cama muito confortável.
Café da manhã atendeu minhas expectativas.
O diferencial é o atendimento.
Raphael
Tout parfait, allez y les yeux fermés
Tout était parfait, à 10min de la station de bus. La literie est top, l’accueil parfait. Le petit déjeuner est complet, et peut être pris très tôt selon les horaires de bus. Les chambres sont encore mieux en vrai, super rapport qualité prix
José Cícero
Excelente atendimento e custo x benefício
Gostamos muito da experiência de ficarmos hospedados na Casa Lucy.
A proprietária é muito atenciosa e recebe todos muito bem.
O café da manhã era servido de acordo com o horário que nós precisássemos.
A colchão é muito confortável e os lençóis e toalhas de excelente qualidade.
Recomendo muito!
A proprietária é muito atenciosa e recebe todos muito bem.
O café da manhã era servido de acordo com o horário que nós precisássemos.
A colchão é muito confortável e os lençóis e toalhas de excelente qualidade.
Recomendo muito!
Felipe
Excelente custo-benefício
A Casa Lucy se encontra em um lugar estratégico em Puerto Natales, a anfitriã é muito gentil, educada e adora ajudar no que pode. Não existem horários para o café da manhã, ela deixa que você escolha o horário que melhor lhe convier, uma experiência muito rara. O café da manhã é diversificado e muito bom, acima até de um padrão de Hotelaria. Gostei muito de tudo, casa limpa, edredons macios, boas camas, chuveiro com água quente e calefação. Lucy me ensinou a usar a calefação para secar algumas roupas, mostrando o quanto ela se atenta aos detalhes e se preocupa com uma excelente estadia. 5 estrelas por próprio merecimento, não conseguiria dar uma nota abaixo disso.
FERNANDA LIBERTAD
Es un hospedaje lindo, sencillo y práctico. Ubicado al centro de Natales por lo que puedes caminar para llegar a los sitios de interés dentro del pueblo. La calefacción es excelente
Prof Gokhan
Good place to stay
A basic but nice bed and breakfast. The hosts are very attentive and friendly.
Ole
Lovely host
The host was very friendly, very engaging and 100% committed to giving us a great experience in and around Puerto Natales.
Verified traveler
Splendido e Carino Bed e brackfast, La signora Lucy e Fam. sono straordinari ( provare x credere ) a pochi passi dal centro in zona silenziosa.
Louise
Casa Lucy
Such a pleasant stay at Casa Lucy. Everything was clean and comfortable. We felt very welcome and the lovelt staff took such good care of us. Would definitely recommend Casa Lucy. Also very conveniently located by the bus terminal
Verified traveler
Flexibilidad en horario de desayunos
Muy amables. Habitación amplia y limpia.
Flexibilidad en horarios para desayunar.
Flexibilidad en horarios para desayunar.
Maria
Schoon en verzorgd
Het is prettig verblijven bij Lucy. uitermate hartelijk en zorgzaam. We moesten er vroeg uit voor ons programma en dat was prima. Het ontbijt vroeg met heerlijke gebakken eitjes. Alles superschoon. Fijne ruime kamer. Goed bed
Jose
Todo bueno
Buenisimo
CARLOS
Excelente pousada em Puerto Natales.
Tudo perfeito! Quarto limpo, roupas de cama perfumadas, ducha ótima, calefação funcionando perfeitamente, café da manhã farto, preco justo, e principalmente a atenção e simpatia da Lucy. Recomendo a todos!
Gary
Very enjoyable stay. Lucy was very kind and helpful.
JUAN
Estuvo BIEN, todo muy limpio y un rico desayuno, además la señora Lucy muy atenta...Volveremos
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Casa Lucy
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