Name: NOI Indigo Patagonia
Address: Ladrilleros 105, Puerto Natales, 6160000, CL

10/10

Exceptional

13 Jul 2026

Rebecca

Waterfront hotel, central location. Staff very helpful and friendly. Rooms a decent size with good facilities.

Friends

4/10

Poor

21 Jun 2026

Brad

I spent 4 nights here (1 of 5 hotels I stayed in on a trip to Argentina and Chile, and definitely the worst)

Positives: the location was very convenient, with easy street parking, and nice views of the water. The bed was comfortable enough.

Negatives:

The rooms are tiny - very little space to move around the beds.

There was no storage space for clothing really other than hangers out in the open.

To go to the bathroom, you had to go up a step, which is not ideal if you wake up during the night.

We had two beds (two friends traveling). There was only one pillow each, and it took us two days and several requests later to get two extra pillows.

There's no A/C, so if it gets warm, you have to open the window, and there are no screens so you'll get bugs in the room.

Breakfast was disappointing, especially compared to the other hotels we stayed in on the trip. The biggest problem is that the breakfast area was minimally staffed, so tables were made unavailable simply because nobody cleaned them, silverware was often not available because no one got around to cleaning them, and several of the available food items would be unfilled when they ran out. You felt bad for the staff (one to two people) asking them for anything because you could tell they were trying. This was a big problem 2 of our 4 mornings, and a slight problem on the 3rd . . . it depended upon morning traffic to a degree. On the plus side, excellent coffee, but the food was generally unimpressive.

Friends

10/10

Exceptional

18 May 2026

Eduardo

Habitaciones limpias y sobre todo el personal de recepción muy amigables, ofrecen buenas recomendaciones para conocer la zona.

Self

10/10

Exceptional

29 Apr 2026

Elizabeth

L’emplacement était parfait

Partner

10/10

Exceptional

26 Apr 2026

Damodaran

Great location, excellent helpful staff,

Family

10/10

Exceptional

24 Apr 2026

Sarah

Noi Indigo was the most perfect post-W trek stay. The property is lovely, clean, and cozy. The staff are kind, food good, and spa delightful. Lu gave the best deep tissue massage. It is a must!

Self

10/10

Exceptional

19 Apr 2026

Benjamin

Fantastic place - just wish they had a cold tub with their hot tub for post hike cool downs

Partner

10/10

Exceptional

15 Apr 2026

Benjamin

Great funky/classy hotel with awesome hot tubs & lake views after the big hikes!

Partner

8/10

Excellent

10 Apr 2026

Keith

Included breakfast is nice, rooms are clean but showing their age, overall I would choose them again!

Friends

10/10

Exceptional

08 Apr 2026

Maria L

Nice hotel. Creative apaces. Great pool. Views.Locotion downtown. Good restaurant.

Partner

8/10

Excellent

03 Apr 2026

Monica

Yea it was great yummy

Self

10/10

Exceptional

02 Apr 2026

Maria L

Great location. Interesting architecture. Great relax and pool terrace. Great breakfast

Partner

10/10

Exceptional

28 Mar 2026

Ian

Buffet breakfast was very good. Great location. Staff were excellent. Pool area is nice. Overall, very good but the place needs a bit of TLC to address some tiring fixtures and room furnishings.

Family

10/10

Exceptional

26 Mar 2026

Christine

Nice hotel and great pool

6/10

Pleasant

24 Mar 2026

HANNAH

Rooms are a good size, no early check in but we could leave bags.
Staff were friendly and helped to organise pack up breakfasts which were adequate.
Rooms are tired, bathroom ceiling paint coming off. No bath/shower mat. Only two coffee pods per stay. Windows let wind come through. No luxury. Pool area is tired, and gym is laughable. It’s a shame the breakfast doesn’t open till 6.30am others in the area open at 5.30am meaning you can relax and eat before heading out on day trips. Wouldn’t stay again.

Partner

8/10

Excellent

19 Mar 2026

Brad

So it appears to have everything you need. Restaurant on site with breakfast etc. It did have some quirks. We were on the 3rd floor and the phone in the lobby woke us up. No fan or AC. There was a window you could open but it was a busy main street so very noisy. The window also closed after a bit although later we found it had a stick to help keep it open.

The strangest issue was the shower. It was completely open to both bathroom and sleeping area so no privacy while showering. It had a blind but they had tied it with knots so you couldnt close.

Wasn't a bad stay overall but some weird things for us anyways

Friends_and_family Family

10/10

Exceptional

17 Mar 2026

Andres

The hotel was clean, comfortable and within walking distance to restaurants and shops. The hotel restaurant had great food and wine and they even packed lunches for us for our daily hikes. The staff was super helpful. Ignacio booked all of our hiking excursions and made the experience so easy and fluid. Indigo exceeded our expectations and would recommend it to anyone going to Puerto Natales.

Partner

10/10

Exceptional

16 Mar 2026

Lorena

A comfortable stay in a slightly eccentric (in a good way) hotel close to downtown Puerto Natales. Great views across the fjord. Very helpful staff, good room, especially the ability to turn heating on and off as required in chilly temperatures. Decent breakfast buffet, good dinner and friendly restaurant staff.

Self

8/10

Excellent

12 Mar 2026

Cecilia

Good location, staff were friendly, breakfast was good. We had a good view from our room. Our room had an open shower, we were able to make it work.

Friends_and_family Family

8/10

Excellent

05 Mar 2026

David

Staff was very friendly and helpful. Pool was nice and warm. The new addition is much nicer than the old. TV in the old section doesn’t have internet service so you can’t access Netflix.

10/10

Exceptional

21 Feb 2026

Olga

Super staff, clean room, comfy bed and great hot shower after day of treckking. Also great location !! Will stay here again!!! Highly recommended!!

Partner

6/10

Pleasant

15 Feb 2026

Miriam

The staff on reception were excellent and helpful. The bed was comfortable but the room was quite basic. A very small bathroom although good towels. Breakfast was ok but the hot food wasn’t good. Little fruit and tasteless. Didn’t get time to use the spa. Good position on the lakefront and near to main restaurants

Leisure Partner

10/10

Exceptional

13 Feb 2026

Donald

Very nice room with a great view. I wish I had more time there to enjoy it.

Leisure Family

10/10

Exceptional

11 Feb 2026

Paolo

clean room and polite staff

Leisure Partner

10/10

Exceptional

09 Feb 2026

janet

The design of this building is fabulous! The staff are great. The room was very comfortable and breakfast had lots of choices.

Partner

6/10

Pleasant

30 Jan 2026

Dominic

Ok experience. The common areas and lounge were nice, the breakfast was good. The in room coffee/eapresso machine was probably the only highlight of the room itself.

The room was not so nice. Very warm, windows did not even stay open. Not very clean either, and generally felt dated and rather poorly designed. Staff were somewhat cold and lacked any kind of interest in being helpful. I would not stay here again.

Friends_and_family Family

10/10

Exceptional

23 Jan 2026

Mark

Front desk staff was the best

Friends_and_family Family

8/10

Excellent

18 Jan 2026

Dan

Clean corner room, beautiful view. The staff were uniformly friendly & informative

10/10

Exceptional

15 Jan 2026

Lloyd

My only less than 100% satisfaction comment would be that I had a difficult time regulating the room temperature. Very satisfied eith the service here.

Self

10/10

Exceptional

13 Jan 2026

Chidambaram

No parking (only street parking), except for that 5 star!

8/10

Excellent

12 Jan 2026

BENJAMIN

The hotel was nicely located with easy access to restaurants, and shops. The staff was super friendly, and the restaurant had great food, fish, wine, etc. What I do not agree is the price. I think the place is too expensive for the quality of the room. I had stayed in other hotels in Puerto Natales, and the rooms are nicer than those in this hotel. Again, the staff was great, the food in the restaurant was really good, but the price per night ($300+ USD) is not justified.

Leisure Self

2/10

Poor

28 Dec 2025

Sudha

Room was not equipped with anything. No face towels , soap, lotion. Sheets were dirty. Room was not cleaned the entire day until we told them in the evening . Food was stale . Overall , disappointed with the entire stay.

10/10

Exceptional

27 Dec 2025

Rebecca

Beautiful view of the Pacific Ocean!

8/10

Excellent

27 Dec 2025

Parsa

It was just an amazing overall stay. Great

Leisure Self

10/10

Exceptional

19 Dec 2025

DAPHNE

Very nice boutique hotel. Very

8/10

Excellent

16 Dec 2025

Osiris

I enjoyed everything except the hotel restaurant, when the restaurant manager said some of the menu is off because I was there late (still 2 hours before closing time).

Leisure Self

10/10

Exceptional

12 Dec 2025

Timur

Clean room, great shower

Partner

6/10

Pleasant

09 Dec 2025

Venkatesh

Tiny room with ancient and bad plumbing. Barely any space for our bags. Price charged by Expedia was significantly higher than the rates being offered directly at the hotel.

Breakfast was terrible. Staff were ok - not very friendly or well trained.

Leisure Partner

10/10

Exceptional

14 Nov 2025

Marianne

Clean quiet room, wonderful shower. Hotel has a fun vibe

10/10

Exceptional

07 Nov 2025

Jeremy

The hotel has a really cool look to it. Great location very comfortable beds and awesome views.

The spa area is really nice as well.

Leisure Self

10/10

Exceptional

02 Nov 2025

Sharon

Room was beautiful. Modern. Wonderful towels. Staff was friendly, helpful and courteous.

Leisure Partner

6/10

Pleasant

26 Oct 2025

Pat

Great Location, Tiny Rooms, Poorly Staffed – Penny Wise and Pound Foolish Management
The Noi Indigo Hotel enjoys a prime location at one end of Puerto Natales with lovely water views. Unfortunately, many of the “water view” rooms, including mine, also directly overlook a graffiti-covered skate park, which significantly detracts from the otherwise scenic landscape.
The guest rooms themselves are extremely small—adequate for a single traveler but far too cramped for two guests. Even more concerning, the hotel is chronically understaffed in nearly every department:
1.Housekeeping: Room cleaning was inconsistent and poorly timed. One day our room was not serviced at all, and we ran out of basic essentials such as toilet paper and soap.
2.Kitchen Staff: Although breakfast officially starts at 6:30 a.m., most of the hot food (omelets, scrambled eggs, etc.) was not available until after 7:00–7:30 a.m., and portions were minimal and quickly depleted. The hot water dispenser was also not filled until around 7:00 a.m.
3.Restaurant Service: The dining area was poorly managed. When we arrived for breakfast at 7:30 a.m., every unoccupied table was covered in dirty dishes, and we had to clear a table ourselves. The few staff members on duty seemed overwhelmed, overworked, and understandably irritable.
Given that most local tours depart around 7:00 a.m., the restaurant should open at 6:00 a.m. to accommodate guests with early schedules. As it stands, we missed several hot breakfasts

Partner

10/10

Exceptional

03 Oct 2025

Maia

Site was amazing. Great spot. Very kind

Leisure Self

10/10

Exceptional

27 Aug 2025

Maxime

Very cozy hotel

Super friendly staff. Especially the barman. As super nice man ! :)

Partner

10/10

Exceptional

21 Aug 2025

Denisse

Hotel muy bonito, y el staff increible!

Leisure Self

8/10

Excellent

27 May 2025

Ricky

Good location and clean, friendly staff easy parking

10/10

Exceptional

23 Apr 2025

Juraj

Great place to stay at.

Leisure Self

4/10

Poor

07 Apr 2025

Alvaro

Extremely noisy. Constant motor noise coming from Hotel roof.

Leisure Partner

8/10

Excellent

02 Apr 2025

Marianne

Great location and spectacular view.

Business_and_leisure Partner

10/10

Exceptional

14 Mar 2025

Nathalie

The view over the water from thevrooms and the hotel restaurant.

Leisure Friends

10/10

Exceptional

13 Mar 2025

Mi Kyung

Waterfront hotel in Puerto Natales

The view from the room was amazing from the 4th floor facing the water and mountains.
The only concern was not having a kettle in the room, however the restaurant provided a pot of hot water on a daily basis upon request. All staff members were fabulous! I enjoyed my stay.

Self

8/10

Excellent

24 Feb 2025

Verified traveler

This hotel is under construction

The hotel is under construction and we were never informed about it. We had a junior suite booked but we had to go to the other wing of the hotel to escape the noise and dust, so we got a regular room. Hotels.com has not refunded us the difference despite several tries and explanations. There is no sauna in this hotel . The massage was really good.

Partner

8/10

Excellent

23 Feb 2025

Karen

A nice hotel but perhaps needed some care. Small issues added up, the shower door would not close properly, the mirror light did not work etc. We ate here both nights of out stay, it was fine but the second night in particular the service was very slow. There is construction work going on outside, maybe an extension? It did not bother us but may affect some rooms. The pool and spa area seemed deserted and not welcoming. A little work would improve this hotel a lot as it is different and has a lot to offer.

Partner

4/10

Poor

07 Feb 2025

douglas

Unfortunate

While a great view and amazing location the food was very disappointing both breakfast and dinner and no indication or warning about the major construction going on which was happening within the same wall as our room. Spa was a surprising benefit

Partner

4/10

Poor

15 Dec 2024

Vera

Superior room of the **** hotel, we stayed in, did not have any furniture besides bed. There weren't closets, night stands, chairs or tables to place your belonging. Lamps in the room did not work, so you could use only shower lighting. Few hangers were attached to the ceiling supposedly to be used for a jackets/coats. Ceiling and wall's painting is damaged in few places, angled bear beams limits navigation in the small room - all features do not fit in expected standards even for 2* hotels.

Partner

10/10

Exceptional

01 Dec 2024

Christine

Excellent and clean hotel with great views and a nice restaurant. Tamara and Katherine at reception both were extremely helpful when we needed to coordinate last minute transport to Lago Grey and Becsi in the restaurant was very friendly and accommodating. Coming back for sure !

Leisure Family

6/10

Pleasant

23 Nov 2024

jung-yoon

I booked this hotel for Sauna and hot tub but there was no sauna. Hot tub was just a pool with cold water. The description is not matching with what it is. It has to be changed.

Leisure

10/10

Exceptional

05 Nov 2024

Patricia

We had breakfast included and we were offered breakfast to go when we had to leave earlier. Those breakfast were excellent for the whole day.
Also very friendly people.

Leisure Partner

10/10

Exceptional

01 Nov 2024

Adelyn

This was a great modern hotel for visiting Torres del Paine. Big rooms and breakfast and restaurant were outstanding. Very friendly staff.

Leisure Partner

6/10

Pleasant

22 Oct 2024

Jiang

The building seems to be undergoing construction, so they paid the little attention to the condition of current rooms. The room I stayed looked pretty rundown. One part of baseboard was missing, and the shower stall was as dirty. But the staff were very friendly and helpful!

Leisure Family

8/10

Excellent

23 Jul 2024

Marc

good despite problems at that time - March 2024

good place in Natales; the spa floor was closed because of a fire; was rainy in March, water was coming through the ceiling, but they switched me for same room type the same day

Self

10/10

Exceptional

03 May 2024

Sarah

The room was very comfortable. The rain showerhead was phenomenal. Breakfast was fully stocked.

Leisure Self

10/10

Exceptional

23 Apr 2024

Michelle

Absolutely amazing place. Staff was friendly. Great food. Great view. Perfect location to head to Los Torres.

Leisure Self

10/10

Exceptional

23 Apr 2024

Michelle

Absolutely beautiful place. Staff is friendly and helpful. Perfect location before heading off to Los Torres

Leisure Self

10/10

Exceptional

08 Apr 2024

lauren

Very clean and quiet plus close to a lot of restaurant options. Excellent stay!

Family

4/10

Poor

24 Mar 2024

Verified traveler

Rooms were very loud with thin walls. Also they were very hot even with radiator off and window open.

Partner

10/10

Exceptional

21 Mar 2024

James

NA

Leisure Family

2/10

Poor

16 Feb 2024

Marta

I was very disillusioned with the condition of the hotel. I feel the pictures showed false illusion of what a stay would be like. The hotel is not meant for people with disabilities. The ramp into the hotel is a serious hazard for anyone using walkers or wheelchairs. People with vision limitations are also at risk in becoming injured. This is not in my opinion worth the money i paid to stay here. I can go on.

Leisure Family

2/10

Poor

21 Dec 2023

Verified traveler

Nothing works in spa, poor cleaning, disrepair

Had high hopes for this location after seeing the photos but this is clearly a beautiful property that has been poorly maintained.

Nothing in the spa was functional. When we notified the front desk they said they would dispatch someone but over an hour later nobody had arrived.

If booking just assume no sauna and ice cold roof pools. Everything was in disrepair and lagging behind. Dirt piles in the rooms, hair from past guests and just overall lack of effort from the staff.

For this price point in Puerto Natales I have much higher expectations. I hope they can make serious renovations and bring this location back to its former glory.

Friends_and_family Friends

6/10

Pleasant

14 Dec 2023

James

Not worth it, definitely NOT a suite.

They have good marketing, because the photos look amazing, the hotel, not so much. Our “suite” barely qualifies as a room. The spa was a joke and kinda gross. For what we got $184/night was staggering. The staff was nice, but the left the room unlocked after servicing it each day (regular key). The restaurant was ok, but freezing cold. The view from the room was good, but overall a waste of money.

Partner

4/10

Poor

28 Nov 2023

Leomar

Look for something better

Room floor was not very clean. Hair from previous guest was visible in the floor. Found a Crumpled old tissue paper under the nightstand.

Partner

6/10

Pleasant

22 Nov 2023

Verified traveler

Hotel was ok maybe not quite as good as advertised and for price. Small shower and bathroom. Wi-Fi had issues. Staff were great. A little different looking rooms than typical hotels.

Partner

4/10

Poor

17 Nov 2023

Marshall

Room was tiny an horribly laid out

Leisure Family

10/10

Exceptional

17 Nov 2023

John

We loved our stay. We were hiking the W Trek and had a two day camping/kayaking trek to the Serrano glacier and used this hotel as a base. The hotel staff -especially Alessandra-was very helpful and exceptionally friendly. All of the staff was great -in the hotel and restaurant too.
If you can, splurge on the room with a view of the fjord - it’s spectacular scenery.
It was really great after completing the W Trek to return to the hotel and use the hot tub to soak the weary muscles.
The hotel was close to a lot of great restaurants.
They were very gracious in storing our extra luggage between adventures.
We would absolutely return.

Leisure Partner

10/10

Exceptional

17 Apr 2023

Gil

Great location, spacy room with wonderful view , friendly staff ,good food, Jacuzzi overlooking the fjord value for money

Leisure Partner

10/10

Exceptional

08 Apr 2023

John

Friendly and helpful staff. Great room

Leisure Family

10/10

Exceptional

04 Apr 2023

Liz

cute

We stayed in several places since this trip was longer, but the breakfast was good, the place is clean and the staff is friendly, we would stay there again. the view from the rooms was gorgeous as well

Partner

10/10

Exceptional

03 Feb 2023

Verified traveler

We had a junior suite with a excellent sea few. To bad that the hotel at this level doesn't have free coffee and tea in the room, nor does it have a small fridge

Partner

6/10

Pleasant

01 Jan 2023

Ivelisse

Disappointed at the Indigo Boutique Hotels by IHG

I will absolutely never stay at an Indigo Hotel. I had three upsetting experiences at the Indigo in Puerto Natales as well as at another Indigo in the USA. At Puerto Natales, the was bathroom uncleaned. The shower had mildew and hair attached to the walls. The area surrounding the sink was also dirty, so I went out and but some cleaning supplies and did it myself. The breakfast was totally sub-par. The fruits were rotten, and the cold cuts were awful. The only semi-decent item in breakfast was the cappuccino, and it was the only thing one could drink. But what got me most upset, was the disappearance of a beautiful brand-new beanie from the side of my bed. This is totally unacceptable. I brought it up, and it was totally dismissed and ignored. Thus, I want to warn potential customers. The experience was a negative one, especially where you feel your belongings are not safe at all.

Friends_and_family Family

10/10

Exceptional

26 Mar 2022

Antonio

Check-in was super fast, they let us stay for late check-out. Room was big and clean.

Leisure Family

10/10

Exceptional

11 Mar 2022

Gautam

Contemporary design Friendly staff

Beautiful modern set up with friendly and knowledgeable staff. Nice location 5 min walk from downtown and restaurants.

They packed our breakfast which was delicious and included items which are not free in breakfast menu. Also, helped me with stores and directions to buy smoked pepper.

Highly recommended!

Partner

10/10

Exceptional

24 Feb 2022

Kayla

Great stay!

Great stay! Front desk is extremely helpful and friendly. They packed us an amazing breakfast for the day we started our trek and called a cab for us. Rooms were clean, great views, comfy beds, nice rain shower. We liked the spa. The water was warm but not hot, felt great on tired muscles.

Friends_and_family Friends

10/10

Exceptional

13 Feb 2022

Cherie

We stayed here after a hiking trip in Patagonia. This awesome hotel is in a great location with great views!

Friends_and_family Family

4/10

Poor

13 Mar 2020

Verified traveler

Minuses. Very poor breakfast & service. Some staff unfriendly. No safe in room. No fridge in room. Wine expensive at dinner.
Room small for a junior suite.
Pluses. Nice views. Good location. Comfy bed.

Leisure Family

6/10

Pleasant

14 Feb 2020

Bill

THIS IS NOT A FOUR STAR HOTEL IN ANYBODY'S LANGUAGE. The room has no aircon, no desk, no chair, four very small shelves to store clothing, nowhere to put suitcases and barely room to walk around the bed. The window is held open by a piece of wood. It has flaking paint, caked on dirt on the toilet floor and stains all over the shower floor (I have photos, but not sure how to post them). I would expect better from a back-packer hostel, and this was $300 per night!! It might have been acceptable at half the price. We endured four nights and I would definitely NOT recommend this hotel. We would have moved out but could not have got a refund. The location was good with lots of restaurants within walking distance, and the staff were OK. The included breakfast was OK but not great. Overall, our stay here was extremely disappointing.

Leisure Partner

10/10

Exceptional

03 Feb 2020

Lauree

Loved our stay at Noi Indigo

Perfect location and a very neat space with a nice breakfast spread. Would definitely stay again!

Partner

10/10

Exceptional

01 Feb 2020

Verified traveler

This hotel was very cool, especially all the materials the building was made out of. The view from our room was great as well as the location. The staff was extremely accommodating and the hotel breakfast was awesome. There was a bathtub in the room but there was a lack of hot water.

Partner

10/10

Exceptional

16 Jan 2020

Verified traveler

Great facility (spa) but overpriced for what it is

2/10

Poor

30 Dec 2019

Mathieu

Not worth the money nor their four stars

This hotel is not worth the money nor their four stars! Firstly our room was very dirty and the quality of the shower was disappointing. But what bothers us the most was the misleading photos of the spa opposite the reality. The spa was also very dirty, you could tell by all sorts of things (dirty floors, dirty windows, dirt in the swimming pool), ..., the wellness is not maintained, there was a lot broken (the sauna doesn't heat up properly, the outdoor jacuzzi is empty, the men's showers didn't work, the fireplace didn't work whereby it was to cold for a welness space, some of the jets in the jacuzzi were broken, ...) Also the water in the \"pools\" were to cold and the layout and look of the wellness is different from the pictures on the website. We felt cheated. When we asked to speak with the manager we had to wait until 11 pm which we didn't because we had to go to bed early but this too was poor service.
Also in the restaurant out of the 16 dishes, only 4 were available.

Partner

10/10

Exceptional

27 Dec 2019

Verified traveler

It is a unique property. Right on lake. Can walk to town center.

Leisure Family

10/10

Exceptional

16 Sep 2019

Verified traveler

Love this place!

Fantastic stay! The staff is always friendly and helpful, and there are numerous special touches that make for a great experience. I have stayed here before, and will definitely stay here again!

10/10

Exceptional

29 Aug 2019

Verified traveler

Loved our stay here! The staff were so friendly and helpful and the location is gorgeous. Everything about our stay was lovely. Would highly recommend to anyone in the area

Leisure Partner

10/10

Exceptional

12 Aug 2019

Verified traveler

Rooms are great. Nice decoration and great location

Leisure Family

10/10

Exceptional

30 Apr 2019

Waradana

amazing

The room, the location, the views and the amenities were all great but the real stars of this hotel is the staff. Nicolas the manager so very helpful and helped us get the most out of our short trip. he organised the tours and made great suggestions prior to us leaving home. the trip was faultless. couldn't recommend this hotel more.

Partner

10/10

Exceptional

24 Apr 2019

Verified traveler

Wonderful friendly staff. Yummy breakfast. Hot water, great wifi, ane comfortable beds.

Leisure Partner

10/10

Exceptional

22 Apr 2019

Verified traveler

Had a fantastic stay at Noi Indigo! Everyone was extraordinarily nice and welcoming. We booked several activities through the hotel, which were also very well done. Special shoutout to Nicolas for booking the activities and to Jose and Eddie for taking us on the excursions.
The hotel itself is \"modern rustic,\" right on the water, and quite comfortable. Highly recommended!

Partner

10/10

Exceptional

15 Apr 2019

Verified traveler

Sauna, English-speaking staff, very clean rooms. Breakfast is included and calling for a taxi is easy enough.

Leisure Self

10/10

Exceptional

05 Apr 2019

Verified traveler

Really cute hotel with a great vibe and the restaurant was delicious!

Friends

8/10

Excellent

04 Apr 2019

kathleen

Good but could be awesome with a few changes

Very nice hotel but maybe could be better.
Small rooms.
The reception staff were not very helpful nor friendly.
Great view and location being very walkable to many of the sights in town and restaurants.
The on-site restaurant was wonderful and I would highly recommend, although it is not a \"cheap eat.\"
Although I would recommend this hotel, I think that there are aspects, such as the reception staff and lack of in-room wi-fi, that they could improve upon.

Family

4/10

Poor

22 Feb 2019

Verified traveler

The views are beautiful and the beds are comfortable, but unfortunately thats where the positives end. It is hugely overpriced for what it is. The room is noisy and it was difficult to sleep sometimes, both from street traffic and hearing other guests through the paper-thin walls (could hear guests talking, having a shower, even phone getting a text in the middle of night!). Staff were also disappointing (although restaurant staff are good) - we emailed ahead to organise tours of Torres del Paine and when we arrived they had clearly not put any effort into helping us organise this and actually replied to our email with options AFTER WE LEFT!!! Spa and sauna area also not as nice as what the pictures look like. Sauna is not a proper sauna and is nowhere near hot enough.

Overall, disappointing. If this is your one 'splash out' in South America, choose somewhere else!

Leisure Partner